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ESCENE Communication Limited.

6.4 Soft Key

Soft Keys: Soft key is the key with below display in the LCD. You can change it for your

mind to the other features in many all kinds of status. As below example, when you dialing

with someone, the LCD display soft key is Send \Del \Empty\End, Empty means nothing in

it.

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Summary of Contents for ES380

Page 1: ...www escene cn en ESCENE Communication Limited Office IP Phone ES380 User Manual ...

Page 2: ... not guarantee any express or implies Users should take full responsibility for the application of products escene Limited Ltd will not make any guarantee for this manual including but not limited to warranties for implies merchantability and particular purposes escene Limited Ltd does not assume any responsibility for indirect or consequential loss caused by the misuse of this manual About this m...

Page 3: ...7 3 5 5 Making Calls to Contact 17 3 5 6 Multi lines to Answer the Call 18 3 5 7 Auto Answer 18 3 5 8 Ending a Call 18 3 5 9 Using Hold and Recover Switch Calling Line 19 3 5 10 Transferring Calls 19 3 5 11 Using Mute 20 3 5 12 Do Not Disturb 20 3 5 13 3 way Conference 21 3 5 14 Voice Mail 21 3 6 Advanced Settings 22 3 6 1 Using the phone book 22 3 6 2 Using Call Logs 25 3 6 3 Peer to Peer 25 3 7 ...

Page 4: ... 7 6 Remote Control 50 7 7 Action URL 50 7 8 EP 50 7 9 Audio 51 7 10 Ring 53 7 10 Dial Plan 54 7 11 BLF Setting 55 7 12 TR069 57 7 13 MPL 错误未定义书签 8 Phone Book 57 8 1 Contact 57 8 2 Group 58 8 3 LDAP 59 8 4 Blacklist 60 8 5 Phone Call Info 61 9 Maintenance 62 9 1 HTTP Upgrade 62 9 2 FTP Upgrade 63 9 3 TFTP Upgrade 63 9 4 Auto Provisioning 64 9 5 Log 66 9 5 Local Log 67 Check the log file on the lo...

Page 5: ...www escene cn en ESCENE Communication Limited 11 WEB Other Settings or Information Appendix 68 11 1 Logout 68 11 2 Note Tips 69 ...

Page 6: ... double color GREEN RED LEDs Synchronously control or manage 6 calls Call queue Switch between lines Multi parties conference call transfer d All kinds of Phone Book It supports XML Personal Phone Book LDAP Enterprise Phone Book etc This feature satisfies customer s phone book requirements e Support HTTP TFTP FTP Auto Provision f 2 gigabit Ethernet ports built in POE built in bluetooth g Multi ang...

Page 7: ...www escene cn en ESCENE Communication Limited 1 Ethernet Cable 1 Quick Operation Guide 1 Power Adapter 1 Bracket ...

Page 8: ...er B connect the IP Phone b Phone Installation This section introduces how to install the phone with the components in the packing list Adjust the Bracket Connect the Handset and optional Headset Connect the Network and Power Adjust the Bracket Pls follow the following picture to let the bracket adjust to safety ...

Page 9: ...www escene cn en ESCENE Communication Limited Connect the Handset and optional Headset ...

Page 10: ...C power adapter POE Power over Ethernet IEEE802 3af USB Standard 0 5A Note If inline power PoE Power over Ethernet is provided you don t need to connect the power adapter Make sure the Ethernet cable and hub switch are PoE compliant 3 Phone User Interface 3 1 Hardware Component Instructions The main hardware components of the ES380 IP Phone are the LCD screen and the keypad ...

Page 11: ...call or be Hold White Steady Hook off or be in an usual conversation Line Key Green Steady There is a conversation making on the line Red Flashing There is call coming in Green Flashing The line is on hold Dark Accounts are idle Soft Key Labels automatically to identity their context sensitive features Navigation Key Scroll through the displayed information and in the idle feature UP Open the All ...

Page 12: ... and ringer Keypad Provides the digits letters and special characters in context sensitive applications Headset Key Toggles and indicates the headset mode 3 2 Phone Screen Display Features If the phone has successfully started up and after using the idle LCD display will show information as below ITEM DESCRIPTION 1 TIME DATE TIME DATE display in the middle of the screen 2 Auto Answer icon Enable t...

Page 13: ...tatus Call MUTE Missed Call Call Forward Text Message Keypad Lock Network is unavailable 3 3 Basic Network Settings The phone supports Three Modes of Network Setting Include Wi Fi Setting Static IP DHCP Wi Fi Setting Note This feature must be work with UniWIFI device More about this pls contact your system administrator In order to more easily and quickly implement Wi Fi series phone deployment we...

Page 14: ...er Password Press OK key to make it work DHCP Setting Feature Operating Steps DHCP Press OK or MENU System Settings Advanced Settings Password Default is Empty Network IP Setting Press IP Setting to login in to the menu Select DHCP mode Press Enter key Set the DNS web port telnet port Press Save key to make it work Tips Network is changed press OK reboot Static IP Setting Feature Operating Steps S...

Page 15: ...sers are matched with the SIP server The default With the same account Account the account matches with the SIP server extension number User pass word the user password matches with the SIP server SIP Server The primary SIP server all calls through this server Out Bound Server The out bound SIP server STUN Type Enable Disable STUN feature STUN Input STUN URL Auto Answer Enable Disable this account...

Page 16: ...e Press Speaker button Place a call using a headset Put on your headset active Headset button so that the status light is Red and then do as using speakerphone 3 5 2 Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone E g you want to call to consult some of the services but you don t want to be harassed ...

Page 17: ...tion button in Standby interface select All Calls up Missed calls down Received calls left and Dialed numbers right 2 Then press button NOTE You also can press the log to login this menu when in the idle 3 5 5 Making Calls to Contact You can also dial a contact from the Personal Phone Book Placing Calls to Contacts 1 Press MENU or OK button Phone Book you can select Personal Phone Book Enterprise ...

Page 18: ...oming call Auto Answer the Coming Call 1 Enable the Auto Answer feature 2 Auto Answer mode you can set in the MENU Function Setting Auto Answer Device Speaker Handset Headset When you use the Handset mode at this time you need to hands up the handset and then it can work at this status 3 Filter Groups Auto answer the coming call in this special groups 3 5 8 Ending a Call To end a call hang up Here...

Page 19: ...ur phone If you want to Then Put a call on hold Press HOLD button or press soft key Hold a line and switch to another line Press another Line button for the appropriate line Resume a call on current line Press Line button Release a call on different line Select the line want to release hold press the line so recovery NOTES Engaging the Hold feature typically generates music or a beeping tone A hel...

Page 20: ...t they cannot hear you You can use mute in conjunction with the handset speakerphone or a headset Toggle Mute on Press C button then the screen top and left will have a MUTE icon Toggle Mute off Press C button again then the button light off 3 5 12 Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone Can also be set to their voice mail or...

Page 21: ...nce and the LCD will display Conference 0 0 10 status Invite the third party into a conference in a active call 1 Press CONF soft key in an active call 2 Enter the third party number 3 After connected the third party press CONF soft key again establish a conference with held line 1 when one phone line is holding on and the other line is busy 2 Press CONF Soft key 3 Press the held line s programmab...

Page 22: ... from Enterprise Phone Book 1 Press DIR in the idle or press MENU or OK button Phone book Enterprise Phone Book 2 Select Enterprise Phone Book press OK button 3 Press Find and input the name who you want to search 4 When you search the person you can dial it Personal Phone Book Add Contacts 1 Press Phone Book or press MENU button Phone book Personal phone book View All or press OK button Phone boo...

Page 23: ...ook Personal phone book View All 2 Select the add group then press OK button 3 Use the navigation keys to select content press OK button to set and modify Group name name of the group 4 Press Save soft key to complete Modify group 1 Press DIR soft key or press MENU button Phone book Personal phone book View All or press OK button Phone book Personal phone book View All 2 Select the Modify group th...

Page 24: ...the idle or press MENU or OK button Phone book LDAP 2 Select LDAP press OK button 3 Press Find and input the name or number who you want to find from the LDAP server 4 When you search the person you can dial it Black List Add the Contacts 1 Press DIR in the idle or press MENU or OK button Phone book Black List 2 Select Black List press OK button 3 Press Add and input the name office number mobile ...

Page 25: ...ey 3 Use the navigation keys to view the call record or select Save key 3 6 3 Peer to Peer When all of the phone accounts were disable or not register it will be show this mode in the idle It can use by when the new workstation isn t have SIP server Peer to Peer Disable all of accounts or not register Make Call with Peer to Peer 1 Press OK or MENU button System Setting Advanced Setting SIP Account...

Page 26: ... Setting the Voice Message code in here Text Message Write down the Text Message in here 4 Select Text Message New Message 5 Input the receiver and write down message body and then press send to finish Message Inbox 1 Select Message Inbox 2 Select which one you want to check 3 You can press Enter to read or press Del to delete 3 7 3 Time Date SNTP 1 Press OK or MENU button 2 Press OK or MENU butto...

Page 27: ... ring type from 1 to 8 or custom ring and then press Save to make it work Volume Setting 1 Press OK or MENU button 2 Press OK or MENU button System Setting Phone Setting Volume Setting 3 Volume Setting Handset Speaker Headset Ring volume 4 Press Enter to adjust the volume and press Save to make it work NOTES For the Custom Ring Type you need to upload it from website 3 7 5 Searching Phone Book Acc...

Page 28: ...stomize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the C key on the phone Enter the IP address e g HTTP 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default user name is admin case sensitive and the password is admin case sensitive Main Interface Phone ...

Page 29: ...er Status The status with Account 1 6 Network Status The status with LAN MAC LAN IP Net mask Gateway Primary DNS Secondary DNS VPN IP PC IP PC Net mask Device Type DHCP Server System Information The status with Phone Model Software Version Hardware Version Hardware ID Kernel Version Auto Provision Server URL TFTP Server IP ...

Page 30: ...www escene cn en ESCENE Communication Limited 4 1 Network 4 1 1 Wi Fi Setting ...

Page 31: ... cn en ESCENE Communication Limited 4 1 2 LAN Port ITEM DESCRIPTION Network Connection Mode Network Connection Mode has DHCP Static IP PPPoE DNS Settings Select the DNS mode that you want 4 1 3 PC Port AS Bridge ...

Page 32: ...o use DHCP function please turn it on input start IP and end IP 4 1 4 Advanced VPN Setting When using VPN Setting option you can set several parameters as follow VLAN Setting Enable VPN You can enable disable VPN for phone and pc VPN Type Choose the appropriate type of VPN VPN Server Addr VPN server s IP VPN User Name VPN user s name VPN Password A password be used for authentication OPEN VPN Uplo...

Page 33: ...rt Management Settings Port Management Settings HTTP Port The default web port is 80 if you want to change it for example change it to88 You must input IP and Web port to login the web page for example HTTP 192 168 0 200 88 It will take effect on next reboot Telnet Port The default Telnet port is 23 if you want to change it for example change it to 2003 You must input IP and Telnet port to login t...

Page 34: ... RTP Port Range You can change the RTP port range to another The default RTP port range is 10000 to 10128 QoS ITEM DECSRIPTIO SIP QoS The range is 0 63 default is 26 Voice QoS The range is 0 63 default is 46 Network Packet Mirroring Network Packet Mirroring When select on then you can capture the phone s packet use notebook which connect to pc port of the phone ...

Page 35: ...PEAP MSCHAPv2 Default is disable 802 1 x Identity You can setting the 802 1 x Identity here MD5 Password You can setting the MD5 Password here CA Certificates You can upload the CA Certificates here LLDP ITEM DECSRIPTIO LLDP Enable Disable the LLDP feature LLDP Packet Interval You can setting the LLDP packet Interval here Default is 60s ...

Page 36: ...ation Limited Paging Setting Paging Setting NOTE This feature priority is followed the serial number In other words paging 1 is the highest priority Paging1 Enable Disable Paging feature Group IP and Port Group IP and Port with Paging ...

Page 37: ...he following parameters ITEM DECSRIPTIO Account Select the Account Number what you want to set Enable You can choose on off to enable disable the line Account Mode You can choose VOIP Number Of Lines The line key of account used default is 1 Display Name It is showed as Caller ID when making a phone call ...

Page 38: ... in this secondary server Outbound Proxy Put into the address with the outbound proxy server Secondary Outbound Proxy Server When the main out bound server can t work it also can use this secondary server Poling Interval Time Of Registration Poling Interval Time Of Registration default is 32 s NAT Traversal Defines the STUN server will be active or not STUN Server Session traversal utilities for N...

Page 39: ...www escene cn en ESCENE Communication Limited 5 2 Advanced ...

Page 40: ... Enable Disable DNS SRV Allow events Enable Disable Allow events Registered NAT Enable Disable Registered to NAT Keep alive Type Default is UDP or you can change to Options or Notify or disable it Keep alive Interval Default is 30 second User user phone There will be a sign user phone in the invite packet of the SIP message Conference Way Default is conference on phone You can change on server Net...

Page 41: ...Enable Disable the paperless program keys feature Key1 24 The key amount depend on the lines and support 4 page 24 4 6 Mode Support Speed Dial Speed Dial Prefix DTMF BLF Paging Call Park Intercom Pickup XML Browser Broadsoft BLF BLA Account Select account to make it work Name The name of the key Number The number of the key ...

Page 42: ...ly forward time sensitive announcements out to people within the multicast group Call Park You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office or conference room Intercom You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls and the re...

Page 43: ...Soft Keys Soft key is the key with below display in the LCD You can change it for your mind to the other features in many all kinds of status As below example when you dialing with someone the LCD display soft key is Send Del Empty End Empty means nothing in it ...

Page 44: ...e Select the WEB UI language looks like English French etc Backlight The LCD backlight default is 60s Ring type The incoming call s ring default has ring1 8 Upload ring tone Please upload a ring tone with G 711A wav audio coding maximum is 10 rings and the total size must be less than 150KB ...

Page 45: ...www escene cn en ESCENE Communication Limited 7 2 Features ...

Page 46: ...elect the auto answer mode Call Waiting This call feature allows your phone to accept other incoming calls during the conversation Call Waiting Tone Set tone for prompting a new call during a call Auto Redial Enable or disable auto redial feature Auto Redial Interval 1 300s Setting the auto redial interval Auto Redial Times 1 300 Setting the auto redial times ...

Page 47: ...g the status light to Show altering calls and casing LED or Only show altering calls or disable Booking Voice mail Enable or disable Booking Voice mail Play Voice mail tone Enable or disable Play Voice mail tone Display missed Calls Enable or disable Display missed Calls DND Soft key Enable or disable DND Soft key Play Hangup Tone Enable or disable Play Hangup Tone Transfer Code Enable or disable ...

Page 48: ...saction stops resending responses SIP Session Timer seconds T2 T2 use with T1 SIP Session Timer seconds T4 T4 represents the possible information transmission time between the client and server side transaction on the network The default value of T4 is 5 seconds Affiliated Port Enable or disable register Affiliated port Headset Mode Headset Mode default is Normal or you can select Seat Mode Ring t...

Page 49: ...val with SNTP Day Light Saving Time Enable disable the DST for the phone Time Format You can use 24 hour time format or 12 hour time format Date Format You can choose the appropriate time format Time Zone GMT You can select different time zone for the phone Manual Setting Setting time manually 7 4 Keyboard Lock Keyboard Lock Enable Disable keyboard lock you can lock MENU Key FUNCTION Key ALL Keys ...

Page 50: ...h the VOIP Call Forward 7 6 Remote Control List IP address of PC who can remote control this device 7 7 Action URL It allows IP phone to interact with web server applications by sending an HTTP or HTTPS get request You can specify a URL that triggers a get request when a specified event occurs Action URL can only be triggered by the pre defined events e g Incoming Call The valid URL format is http...

Page 51: ...PP installed you can follow the first installation guide to operate A Mobile phone need to be connected to LAN by using WIFI B Using EP APP to scan mannually input the IP Phone MAC code C Find the EP APP password form IP Phone s LCD menu or WEB LCD Press C Vie w Status EP Password WEB Login WEB Phone Setting EP And then input the password into the EP APP D Press Login button Note EP setting mode d...

Page 52: ...e speaker volume default is Lv5 the range is 1 9 Headset Volume The headset volume default is Lv3 the range is 1 9 Handset MIC Volume The handset MIC volume default is Lv3 the range is 1 7 Speaker Phone MIC Volume The speaker MIC volume default is Lv3 the range is 1 7 Headset MIC Volume The headset MIC volume default is Lv3 the range is 1 7 Audio Codec Use the navigation keys to highlight the desi...

Page 53: ...sable High Rate of G723 1 feature VAD Enable Disable VAD feature Echo Suppression Mode Enable Disable Echo Suppression Mode feature Side Tone Enable Disable Side Tone feature 7 10 Ring Internal ringer text This Internal ringer text enables the server to distinguish between internal and external rings The trace head info must include Alert Info info Internal ringer file According to the defined Int...

Page 54: ...www escene cn en ESCENE Communication Limited 7 10 Dial Plan If you want to setup a dial plan you can click Dial Plan ...

Page 55: ... to call Description Description with this dial rule Port Setting the Port with this dial rule default is 5060 Prefix The number which you need to press actually if you want to call the phone Called Insert Number There have two option Enable or Disable Position Which position you want insert the number Number Which number you want to insert Called Delete Number There have two option Enable or Disa...

Page 56: ...www escene cn en ESCENE Communication Limited ...

Page 57: ...12 TR069 8 Phone Book The phone book including Group Contact LDAP and Ban list please review the following for more details 8 1 Contact You can add edit and delete contact in a phone book on this web page The phonebook can storage 300 contacts entry ...

Page 58: ...by click if you want to delete all Contacts you just ought to click Delete All Contact You can edit or move this contact to Ban List after you select You can download and save this contact to PC after you select 8 2 Group You can add edit and delete group in a phone book on this web page If you want to add a Group you just ought to click Add Group You can edit an existed Group by click ...

Page 59: ...detail about LDAP pls find it in the office website to download the specific document HTTP www escene cn en As below figure is an example e g LDAP Name Filter sn s LDAP Number Filter telephoneNumber s Server Address 192 168 0 65 BASE DC ldap DC escene DC com User Name bb ldap escene com Pass Word escene_2012 LDAP Name Attributes 1 sn LDAP Name Attributes 2 cn LDAP Number Attributes 1 telephoneNumb...

Page 60: ...www escene cn en ESCENE Communication Limited 8 4 Blacklist You can add edit and delete contact in a Ban List on this web page ...

Page 61: ... You can edit an existed Ban List by click You can delete an existed Ban List by click if you want to delete all Ban List you just ought to click Delete All Ban List You can edit or move this contact to Contact after you select 8 5 Phone Call Info You can remote or local control the IP phone to make a call by WEB ...

Page 62: ...ading the software of the phone Kernel Upgrade Used for upgrading the kernel of the phone Configuration You can used upload download to upload download the configure file of the phone XML Phone Book Used for uploading downloading the XML phonebook of the phone Vcard Downloading all contacts in the Vcard mode but upload only support one by one EXT Module Used for updating backup the expansion of th...

Page 63: ...rade Used for upgrading the software of the phone Kernel Upgrade Used for upgrading the kernel of the phone Configuration Used for updating backup to update backup the configure file of the phone Phone Book Used for updating backup to update backup the phonebook of the phone EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature NOTES It s not ne...

Page 64: ...one Phone Book Used for updating backup the phonebook of the phone EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature NOTES It s not necessary to input filename when doing backup Configuration Phone Book EXT Module 9 4 Auto Provisioning When you open this auto provision feature the phone will do auto provision after it detect a different soft...

Page 65: ...server is to obtain a support URL for upgrade PNP Interval minutes Setting the PNP interval Auto Provision You can enable disable auto provision by select on off Protocol Used for auto provision it includes TFTP HTTP FTP Software Server URL The server address of the auto provision Username Providing by provision server Password Providing by provision server ...

Page 66: ...tion on the server during the phone power on Wait Time 1 100s The time when configuration interface of zero sp touch will show up when power on Disable the phone while booting checking Enable Disable the booting checking feature Auto Provision Frequency Used for setting the time interval for auto provision Auto Provision Time Used for the specific time for auto provision Auto Provision Next Time R...

Page 67: ...t setting option Press the Reset to Factory Setting option the phone will load to factory default setting on next reboot 9 7 Reboot You can use reboot option to reboot the phone 10 Security 10 1 Password Here you can setting the administrator or user WEB password management Select your type If you login as an administrator you can modify both the user s and admin s passwords ...

Page 68: ...to make a list which can be set to only allow the incoming call on the list e g As following picture you can see it has 192 168 0 248 in the list When you open this feature It means you just allow come from this IP address meeting 11 WEB Other Settings or Information Appendix 11 1 Logout Logout the IP Phone web management ...

Page 69: ...www escene cn en ESCENE Communication Limited 11 2 Note Tips In the right middle of the website page there is a Note tips in every function page Hope it can help you to know something about that ...

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