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Escort entourage PS, User Manual

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Escort entourage PS User Manual Download Page 27

27

Support

If you have any questions about your use of Entourage PS, please contact the Blackline Customer Care group.  There 
are a number of ways to receive the support that you require.

Customer Care from your Network Account

If you are logged into your Network Account:

1.  Click the 

Help

 link in the navigation bar

2.  Complete and 

submit

 the Support Contact form provided 

Please be descriptive to ensure that we are able to give you the best care possible.

Customer Care by email

If it is more convenient for you to receive support through email, please send a descriptive email to:  

[email protected]

. Please be descriptive to ensure that we are able to give you the best care possible.

Customer Care by telephone

For 24/7 live telephone support, please call: 

1-866-859-4118

.

Summary of Contents for entourage PS

Page 1: ...UserGuide...

Page 2: ...oducts is forbidden aboard aircraft to prevent interference with communication systems Failure to observe these instructions may lead to the suspension or denial of cellular services to the offender l...

Page 3: ...ealth mode 7 Entourage PS hands on 7 Charging 7 Battery life 7 Operation 7 Turning Entourage PS off 8 Arming Entourage PS 8 Disarming Entourage PS 9 Your Network Account 10 Create a Network Account 10...

Page 4: ...tably use Entourage PS and your Network Account Note If you have not done so please get started with Entourage PS by creating a Network Account and activate your Entourage PS device This process is on...

Page 5: ...se it further Note An optional vehicle hardwiring kit is available for Entourage PS that keeps the internal battery charged at all times To preserve Entourage PS portability consider installing a hard...

Page 6: ...rts that provide visibility of tampering and a GPS security perimeter breach This is discussed within the Preferences section of the Network Account chapter Arming and disarming the security mode of y...

Page 7: ...location scheduler will reduce the battery life Aggressive location requests may reduce the battery life to 3 to 4 days Note For applications that require more aggressive locate requests consider purc...

Page 8: ...ysically turn it back on when you wish to use it further Arming Entourage PS The Entourage PS security mode IS NOT engaged it is disarmed if the red security light is OFF You may have to first wake up...

Page 9: ...currently off press and release the power button to wake up the status lights 2 Press and release the arm disarm button 3 The red security mode indicator light will turn off 4 Entourage PS will disarm...

Page 10: ...atures with others Accept device sharing invitations from others Logging in To get started with using your Entourage PS log into your Network Account 1 Open your Internet browser such as Microsoft Int...

Page 11: ...me The device name is a helpful name for your device that you may customize To customize the device name please see Device convenience links below Device avatar The device avatar is an image that you...

Page 12: ...a wireless connection to the Blackline GPS Network The device has left the wireless signal coverage area The device may be out of reach of the wireless signal coverage example underground parking gar...

Page 13: ...ption out of five or 40 signal This signal level represents good wireless signal coverage This icon indicates one bars of signal reception out of five or 20 signal This signal level represents low wir...

Page 14: ...ow An Event History Entourage PS location methods There are a number of ways to locate your Entourage PS The Tracking page allows you to locate your Entourage PS in real time The Tracking page allows...

Page 15: ...every 10 seconds provided that GPS signal coverage is maintained 4 Once the continuous track session stops after 10 minutes a notice will be appear within the command feedback window 5 For additional...

Page 16: ...ocation will be mapped on the interactive map To map more than one location within your Event History at the same time 1 Click the location check boxes that you wish to map 2 Click the Display Checked...

Page 17: ...our Entourage PS location and security features to someone 1 Select the device that you would like to share from the drop down box at the upper left of the page 2 Enter the email address into the form...

Page 18: ...ions button for the friend whom you would like to review or edit permissions 3 Make any changes that you require by selecting or de selecting check boxes 1 Click the Save button To delete the sharing...

Page 19: ...ion bar 2 The Schedule page will open To create a schedule 1 Choose how often that you would like locations to be automatically requested from the Track Every drop down menu 2 Choose For how long you...

Page 20: ...t preferences page allows you to customize the settings used to send security alerts and notifications to your email account and or mobile phone through text messaging SMS For each Entourage CIS devic...

Page 21: ...text message alerts and notifications 1 Click on either the Primary or Secondary text message alert boxes and type your ten digit mobile phone number for example 4035554444 2 Choose your mobile phone...

Page 22: ...n 2 The Remote control settings page will open To configure your Entourage PS device for remote control from up to two mobile phones 1 For each mobile phone enter your mobile phone number into the All...

Page 23: ...ter your current password into the first text box 2 Enter your new password into the second text box 3 Enter your new password again into the third text 4 Click the Save button If you forget your pass...

Page 24: ...rst field Enter the activation code into the second field Click the Activate button and follow the remaining instructions Add a friend s device This page allows you to add a friend s device to your My...

Page 25: ...Click the Transaction details button 2 The Transaction details page will open To review a particular transaction receipt 1 Click View corresponding to the item that you wish to view To print a particu...

Page 26: ...tomer Care To request Customer Care assistance 1 In the Subject text box type a descriptive topic 2 Enter a description of the help that you are looking for Note Please provide background information...

Page 27: ...link in the navigation bar 2 Complete and submit the Support Contact form provided Please be descriptive to ensure that we are able to give you the best care possible Customer Care by email If it is m...

Page 28: ...st to the original end user purchaser other than the cost of packing insuring and shipping the Product to Blackline This Limited OneYearWarranty will be consideredVOID if the Product is found to have...

Page 29: ...suppliers and third parties together Suppliers Your use of the Services of Blackline and equipment facilities and services of Suppliers is at your own risk Subject to the terms hereof Blackline and th...

Page 30: ...be conducted under the National Arbitration Rules then prevailing of the ADR Institute of Canada The arbitrator s award shall be binding and may be entered as a judgment in any court of competent juri...

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