Flame Failure or
Power Flue trip
The fire has tried to light three times and failed.
•
Check gas supply and check other gas appliances to see if they are
affected. If you have two separate LPG cylinders, switch over to the
full bottle or contact your gas supplier. You may need to retry ignit-
ing the fire a few times after re-establishing gas supply.
•
Check correct gas pressure to the appliance with all other appliances
running
•
Check the electrode placement in relation to the pilot flame. Ensure
it is well enveloped in flame as per the diagram in the installation
instructions. Ensure no small coals have dropped onto the ignition
electrodes between the burners.
•
Ensure the electrode is not contacting any metalwork including the
burners and has the correct air gap.
•
Check that the electrical power cable between the appliance and
the power-flue wall terminal is connected and not damaged
•
Check that the fan inside the powerflue wall terminal is running dur-
ing startup. This fan may need servicing if it is slowed or stalled.
Appliance Over
Temperature
Sensor Trip
The bimetallic snap disk mounted on the spigot seal plate at the rear of
the fire has tripped. The possible causes for this could include:
•
Possibly fascia panels installed incorrectly resulting in restricted air
flow at the top of the fire.
•
Room air fans may be slowed or stalled. Remove firebox, check that
fans are plugged in, cleaned, and free turning
•
The gas regulator being set too high resulting in excess heat build-
up.
•
The inlet flue not being connected and the appliance drawing warm
air from the cavity. Check flues are securely connected at both ends.
Valve Solenoid
Check Failure
The valve solenoids have failed the pre-ignition test. This is to detect a
faulty valve solenoid. However, it is possible a wire has dislodged.
•
Check that the connections to each solenoid are secure and in place.
It may be that the connections on the ends of the wires need to be
tightened a little (e.g. with a pair of pliers) to ensure a robust con-
nection to the valve terminal.
•
Disconnect and reconnect the firebox connectors ensuring they are
firmly pushed into place.
•
It could also be that one of the solenoids on the valve inside the fire
has failed. If this is the case the valve will need to be replaced.
Remote Cannot
communicate
with fire
The remote cannot communicate with the fire. Reasons for this could
include:
•
The fire being turned off “at the wall” i.e. a loss of power to the fire or
the remote is outside of its effective radio frequency range (too far
away from the fire). Typical remote range is 1m to 12m.
•
Ensure there is power to the fire by pressing the auxiliary on/off (red)
button on the fire, then press the on/off button on the remote to
clear the error.
