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Troubleshooting
GENERAL TROUBLESHOOTING STEPS
Having an issue with your dishwasher? Before contacting our service team, please refer to the troubleshooting table
below. Most issues can easily be rectified with some basic troubleshooting.
Problem
Possible Causes
Actions to try
My dishwasher
won’t start
Fuse blown, or the circuit
breaker has tripped.
Power supply is not turned on.
Water pressure is low.
Door of dishwasher not prop-
erly closed.
Replace fuse or reset circuit breaker. Remove any other ap-
pliances sharing the same circuit with the dishwasher.
Make sure the dishwasher is turned on and the door is
closed securely. Make sure the power cord is properly
plugged into the wall socket.
Check that the water supply is connected
properly and the water tap is turned on fully.
Make sure to close the door properly and click it closed.
Sometimes the incorrect loading of the basket racks can
cause them to prevent the door from closing fully.
The water is not
draining from my
dishwasher
Twisted or trapped drain hose.
Filter clogged.
Kitchen sink or waste pipe is
clogged.
Check the drain hose.
Check coarse the filter.
Check the kitchen sink to make sure it is draining well. If
the problem is the kitchen sink that is not draining, you may
need a plumber rather than a serviceman for dishwashers.
Suds are remaining
within the dish-
washer base
Wrong detergent.
Spilled rinse-aid
Use only the special dishwasher detergent to avoid suds. If
this occurs, open the dishwasher and let suds evaporate.
Add 3-4 litres of cold water to the bottom of the dishwasher.
Close the dishwasher door, then select any cycle. Initially,
the dishwasher will drain out the water.
Open the door after draining stage is complete and check if
the suds have disappeared. Repeat if necessary.
Always wipe up rinse-aid spills immediately
Stained tub interior
Detergent with colourant may
have been used.
Make sure that the detergent has no colourant. Refer to
interior cleaning steps.
White film on inside
surface
Hard water minerals.
To clean the interior, use a damp sponge with dishwasher
detergent and wear rubber gloves. Never use any other
cleaner than dishwasher detergent otherwise, it may cause
foaming or suds.
There are rust stains
on cutlery
The affected items are not
corrosion resistant.
The items should be corrosion resistant.
Knocking noise in
the dishwasher
A spray arm is knocking
against an item in a basket
Interrupt the program and rearrange the items which are
obstructing the spray arm.
Rattling noise in the
dishwasher
Items of crockery are loose in
the dishwasher.
Interrupt the program and rearrange the items of
crockery.
