Warranty Policy for ERLIT Shower Cabins
Thank you for choosing ERLIT products!
All enquiries regarding installation, exploitation and maintenance of ERLIT shower cabins should
be addressed to authorized service centers, addresses of which are speci
fi
ed in this warranty
coupon and on the manufacturer’s website
http://www.neosan.ru.
These warranty obligations
supplement rights and obligations of consumers de
fi
ned by law and restrict them by no means.
The service life of ERLIT shower cabin is 10 years, within this period the manufacturer shall provide
the customer with the possibility to obtain spare parts.
The manufacturer’s warranty for ERLIT shower cabins and their components is 12 months after
sales date and 24 months after sales date if installed by authorized service center employees
(except for equipment installed in public accommodations).
When contacting a trading organization or an authorized service center, the customer needs
to have: a cashier’s or sales receipt and this warranty coupon veri
fi
ed by the salesperson, or
other proofs that the agreement was signed and the goods were paid for.
Product appearance and completeness must be checked by the customer at the moment
of receiving the dismantled product; further claims regarding appearance and completeness
will not be accepted.
The warranty shall not apply to product shortcomings occurred as a result of circumstances the
manufacturer is not responsible for, including:
• products, marketable appearance of which was damaged during product transportation
after handing over to the customer, installation or product repair performed by unauthorized
parties, as well as violation of cabin exploitation rules.
• malfunctions caused by reasons the manufacturer is not responsible for, such as pressure
differentials in water-pipe and electric networks, corrosion of pipes and quality of tap water. In
order to avoid such events the manufacturer strongly recommends installing pressure reducer,
mechanical cleaning
fi
lter and protective cutout device (PCD) when installing the cabin.
• damages caused by natural disasters.
• cases of damages caused by using maintenance products containing aggressive chemicals
or abrasive agents not intended to be used with this product.
In order to receive a warranty service a customer must ensure free access to the cabin.
Send your suggestions regarding quality improvement of after-sales service of
ERLIT
products to this address:
[email protected], [email protected]
EN
