SOFTWARE UPGRADES
Can be done remotely by downloading the latest firmware from
www.ericssonw35.com
and
updating the unit via the Ericsson W35’s web interface.
TROUBLESHOOTING
‘Internet’ Indicator Not Appearing
-
Make sure you have entered the correct APN in the web interface.
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Reboot the unit
-
Check your antenna connection
Dial tone is not heard
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Check you are using the ‘Phone’ port and not the “Phone/Fax” port.
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If using a cordless phone try using a corded phone.
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If you’re service provider is Telstra, check the back of your sim card next to the copper
part and look for the serial number ‘1204’. If you see this serial replace the sim card at
your nearest Telstra dealer with one that does not have this serial.
-
‘Alarm’ Indicator is on
- Check your SIM card is inserted correctly
- Check if there is a PIN code is on the SIM card. You can enter the PIN code in the web interface
or put the SIM card in a mobile phone and disable PIN code request.
- You may have a ‘1204’ Telstra sim card (see above)
- Test with a different sim card
Unit does not connect to a network and ‘mobile network’ indicator continues to flash.
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Ensure the W35 is in a good signal area
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Under the ‘Internet’ tab in the web interface you will find the ‘Cellular Band Selection’
area, select from the drop down box your region or turn off the frequencies not required.
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If you have connections issues on Telstra’s Next G network disable all frequencies
except for 3G 850MHz
