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Ericsson Mobile Organizer 5.1, User Manual

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Ericsson Mobile Organizer 5.1 User Manual Download Page 27

Ericsson Mobile Organizer 5.1 

Enterprise Edition 

User Guide for S60 

7/1553-ANF 901 16/1 Rev B 

 

27(28)

 

7

 

Additional Support 

7.1

 

Additional support 

For additional support on using the EMO 5.1 Enterprise Edition service: 

!

 

Contact your IT administrator 

!

 

Contact your company’s PC HelpDesk 

 

For additional help on your phone’s mobile connectivity, please contact your phone 
manufacturer or your service provider. 
 

Summary of Contents for Mobile Organizer 5.1

Page 1: ...Ericsson Mobile Organizer 5 1 Enterprise Edition User Guide for S60 ...

Page 2: ... device This guide is intended for enterprise users accessing corporate applications and data using EMO 5 1 Enterprise Edition and a mobile device It assumes that you have a mobile device with wireless access and that you are familiar with using this device The EMO 5 1 Enterprise Edition User Guide document set includes the following documentation Ericsson Mobile Organizer 5 1 Enterprise Edition U...

Page 3: ...tivating EMO 7 3 Settings and Tools 13 3 1 Settings 14 3 1 1 Connection Settings 14 3 1 2 Email Settings 15 3 1 3 Calendar Settings 16 3 1 4 Contacts Settings 16 4 Using EMO 17 4 1 Starting the EMO Application 17 4 2 Using the EMO Services 17 4 2 1 Managing Your Emails 17 4 2 2 Reading Emails and Attachments 18 4 3 Managing Calendar Appointments 23 5 Uninstalling EMO 24 6 Troubleshooting and FAQ 2...

Page 4: ...nterprise reseller The installation package for EMO for devices running the Nokia Series 60 operating system is delivered as a standard installation SIS file Your service operator or Ericsson Enterprise reseller should provide this file to you 1 2 1 Network Connections Your mobile device needs a working packet data GPRS or 3G connection and an APN Access Point Name configuration that connects dire...

Page 5: ...u can edit the APN settings by going to Settings Connection tab Open Access points and edit the settings Depending on your model the Settings may be under Tools Figure 1 Internet Accounts For additional help please contact your IT administrator or service provider Some service providers deliver the settings to your device by SMS on request ...

Page 6: ... sending and receiving device b Sore it onto a memory card that the device is able to read c Install it over a cable using your device management software the cable usually comes with your mobile device d Send it over an infrared link from your PC 2 Start installation and press Install Locating the file depends on how you transferred the file a If you sent the file to your phone via Bluetooth or i...

Page 7: ...t 8 You will receive a confirmation message stating that the installation is complete 2 2 Activating EMO In order to start receiving emails EMO needs to be activated to the service If you are planning to use a device that has been used by someone else earlier it may be a good idea to delete the contacts and calendar on the device as they will be synchronized to your desktop at the end of the activ...

Page 8: ...O application Figure 5 Starting Activation 2 An informative screen about the packet data connection is displayed Press Yes Figure 6 Packet Data Information 3 A screen asking for the Internet connection APN Access Point appears Select Next to select your Internet connection and press OK For more information on configuring the APN see section 1 2 1 Network Connections ...

Page 9: ... screen asking you to select if you want calendar and contacts to be synchronized is displayed Choose the services you want to use You can change this selection later on Press Next Figure 8 Calendar and Contact Synch Selection 5 You will be asked to select your time zone Select your zone and press Next Figure 9 Time Zone Selection ...

Page 10: ...m a previous version of EMO your calendar will be synchronized and you can replace the device calendar Should you wish to replace your desktop calendar please empty it first from your desktop calendar application and then select No at this step Select Next Figure 10 Replace or Merge Calendar 7 After this a connection is established If there is a problem with the APN access point or internet connec...

Page 11: ...u have received an email to your desktop email requesting the Activation Code you can simply reply to the email with the activation code as the first line of the reply If you have not received an email deliver the activation code to your IT Administrator who can activate your service using the code Figure 12 Example Activation Email ...

Page 12: ...ecommended to send it over the Internet 10 Once your account is activated EMO starts itself automatically assuming there is an established internet connection When the activation is done you will be informed by an email delivered both to your mobile device and to your PC 11 Installation and activation is now complete Press Continue You will be shown a status screen Figure 13 Connecting and Activat...

Page 13: ...ime the oldest messages are not sent to your device How old emails that are sent to your device is controlled by the Days to store email setting see Email Settings section below By default messages are kept in queue for 4 days meaning older emails will not be sent to your device when you select Resume Pausing is also helpful to investigate connection problems as the device reconnects immediately w...

Page 14: ...tion is Automatic which means that the device starts sending keepalive signals only if it notices that the network connection is lost periodically The purpose is to ensure a connection in networks where an idle connection is automatically cut after a certain period The option On means that the device sends keepalive messages with 2 minute intervals Each message is approximately 10 bytes in size Th...

Page 15: ...ice s inbox automatically The items are not deleted from the server so you can access them from your desktop email The purpose of this setting is to save memory on your device The setting is propagated within 6 hours from being changed so if you shorten the period old emails will be deleted within that time frame You can keep emails from a period of a year on the device Sound notification allows y...

Page 16: ...ays in past allows you to control how old calendar events are synchronized to your device The maximum is 366 days Remove old events removes old events from the phone calendar when you synchronize You can define how old the events to be removed are by changing the Synchronize days in past setting The purpose of this setting is to save device memory 3 1 4 Contacts Settings On the Contacts tab you fi...

Page 17: ...ping on the folder takes you to your inbox Figure 20 Location of EMO Mail Folder 4 2 Using the EMO Services This section describes how to utilize the functionality to help you work efficiently while away from your desktop 4 2 1 Managing Your Emails New emails arrive automatically when EMO is running and there is a packet data connection EMO starts up automatically and is running as long as you do ...

Page 18: ...re shown in bold Figure 21 Unread Messages Popup 4 2 2 Reading Emails and Attachments Read the email by selecting it in the inbox Unread items are shown in bold and an envelope indicates an email The email contains all the usual information such as sender subject timestamp etc Priority is not indicated Select Options Message details to see more information Attachments are indicated by a paperclip ...

Page 19: ... replied on your desktop Reply To all Replies to all recipients Forward Forwards the email and asks you to enter the email address of the recipient Delete Deletes your email just like on your desktop mail reader The mail is deleted from the mail server Message details Displays the date and time of the message Find Phone number Email URL Allows you to search for phone numbers email addresses and UR...

Page 20: ...s Reply To sender To all Replies to sender or all recipients Delete Deletes selected message s Use this function to delete one or more messages You can select more than one message for deletion with the pen button and moving up or down in the inbox Move to folder Allows you to move an email to a folder you have created on the device Please note that these folders are not propagated to your desktop...

Page 21: ...nloading the attachment Before downloading the attachments are shown with a dlt extension You can also forward the mail with attachments without downloading them to your device first If you forward the email just as you would normally the attachments will also be sent The size of attachments that can be downloaded is only restricted by the available amount of memory on your device If you cannot do...

Page 22: ... search in the corporate contacts for the email address selecting Options EMO Contacts Adding a contact is done by typing at least three letters of the name into the field marked with a magnifying glass then selecting Options Search and selecting the person by pressing on the joystick navigation key When you have added all the recipients select Options Done to return to the email Figure 27 EMO Con...

Page 23: ...he icon in the email To respond to a meeting request open the email and select Accept Decline or Tentative from the Options menu Figure 28 Responding to a Meeting Request The actions Accept Decline and Tentative are available just like on your desktop When you select the action you will get a message box prompting whether you wish to edit the response For more information on using your calendar pl...

Page 24: ...Pause or Options Exit you need to scroll down on the options menu 2 Go to Applications Tools Manager on the main menu 3 From the application list select EMO and then Options Remove 4 Confirm the operation You will be prompted whether you want to clear the calendar if the service was in use If someone else will use your device you probably want to clear the calendar 5 Wait until the application is ...

Page 25: ... if the mail is sent at all or if it arrives in the email server mailbox but not to the device If it does not arrive in your device in 5 minutes check if it has arrived to your desktop mailbox If your corporate email system is congested receiving mails may take some time 5 If EMO has been paused or shut down for a long time let the client run for some time to process all queued messages EMO needs ...

Page 26: ...ng things You can report the theft to your administrator who can remotely clear the data synchronized to the device emails contacts and calendar For enhanced security it is possible to use third party data encryption software Q Uninstalling fails because the phone claims the application is in use How should I continue A If the phone is stuck for some reason try pausing and exiting the application ...

Page 27: ... 7 Additional Support 7 1 Additional support For additional support on using the EMO 5 1 Enterprise Edition service Contact your IT administrator Contact your company s PC HelpDesk For additional help on your phone s mobile connectivity please contact your phone manufacturer or your service provider ...

Page 28: ...izer is a registered trademarks of Ericsson Enterprise AB All rights in or derived from this document are protected by national laws and international conventions All registered and unregistered trademarks of other companies are hereby acknowledged NOTICE The information in this document is subject to change without notice ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDI...

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