Ericsson iPECS-100 Feature Description And Operation Manual Download Page 41 | Manualshive

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iPECS-LIK

Feature Description & Operation Manual

Issue 6.1

27

STATION GROUPS

1 ACD Group (PGM 191)

SYSTEM

1 ACD Pack (PGM 175-Btn 9)

2 Discovery Manager Print (Output ACD Event Msg)

(PGM 160-Btn 13)

2.5.6 Event Messages

Description

Each ACD group sends messages for group and agent events over the defined Serial or TCP
port. These event messages are employed by 3rd party applications to provide enhanced Call
Center functionality. Details of the event messages are provided in the iPECS 3

rd

Party Support

Guide.

Operation

System

When enabled, Event messages are sent automatically

Conditions

Programming

Related Features

• Station Groups

Hardware

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Summary of Contents for iPECS-100

Page 1: ...iPECS LIK Feature Description Operation Manual Please read this manual carefully before operating System Retain it for future reference...

Page 2: ...Wait Call Back and restructured Muted Ring w Pre Selected Msg added restructured Pre Custom Display Messages T 38 Fax Relay added IP FAX T 38 Day Night Mode applied between groups added reference and...

Page 3: ...ive MFIM display Updated Table 1 2 1 and updated VSF capacity Call Forward using external number added Added Option for voice mail attachment to e mail Change BGM operation SMDR ICM added 5 0d1 07 Jan...

Page 4: ...Copyright Laws Ericsson LG Enterprise reserves the right to make changes in specifications at any time without notice The information furnished by Ericsson LG Enterprise in this material is believed...

Page 5: ...gent Queued Calls Display 15 2 5 1 5 Agent Automatic Wrap Up 16 2 5 1 6 Agent On Off Duty w Reason Code 17 2 5 2 Announcements 19 2 5 3 Auto ACD DND Unavailable Service 21 2 5 4 Calls In Queue routing...

Page 6: ...ANSFER 55 2 17 1 Call Transfer Station 55 2 17 2 Call Transfer CO IP 56 2 17 3 Call Transfer Voice Mail 57 2 17 4 Call Transfer System Announcement No 58 2 18 CALL WAITING CAMP ON 60 2 19 CO IP ACCESS...

Page 7: ...2 36 EMERGENCY CALL 100 2 37 EXECUTIVE SECRETARY FORWARD 101 2 38 EXTERNAL AUTO ATTENDANT VOICE MAIL 103 2 38 1 AA VM Group 103 2 38 2 In band DTMF Signaling 104 2 38 3 SMDI Simplified Msg Desk Inter...

Page 8: ...ion 143 2 61 REDUNDANT SYSTEM PROCESSOR 145 2 62 REGISTRATION FRACTIONAL MODULE TABLES 146 2 63 RINGING LINE PREFERENCE 147 2 64 SPEED DIAL 148 2 64 1 Display Security 148 2 64 2 Speed Dial Pause Inse...

Page 9: ...188 2 71 TRAFFIC ANALYSIS 190 2 71 1 Traffic Analysis Attendant 191 2 71 2 Traffic Analysis Call Reports 193 2 71 3 Traffic Analysis H W Usage 194 2 71 4 Traffic Analysis CO IP Reports 194 2 72 UNIVER...

Page 10: ...imit 233 2 78 2 Inter Zone Connection Number Limit 233 2 79 SYSTEM CALL ROUTING 235 2 80 CO CALL REROUTING 237 2 81 REMOTE CONTROL WITH MOBILE EXTENSION 239 2 82 PREFIX DIALING TABLE 240 2 83 IP CALL...

Page 11: ...FORWARD 280 4 5 CO IP RING ASSIGNMENT 281 4 6 CO LINE RELEASE GUARD TIME 282 4 7 CO RING DETECT 283 4 8 DIAL PULSE SIGNALING 284 4 9 DIRECT INWARD DIAL DID 285 4 10 DIRECT INWARD SYSTEM ACCESS DISA 2...

Page 12: ...D MUSIC 312 5 6 CALL LOG DISPLAY 314 5 7 CO LINE NAME DISPLAY 315 5 8 DID CALL WAIT 316 5 9 DND ONE TIME DND 317 5 10 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT 318 5 11 FLEXIBLE LED FLASH RATES 319 5 1...

Page 13: ...6 6 CABINET ALARM 356 6 7 CALL FORWARD ATTENDANT 357 6 8 CALL FORWARD CO IP OFF NET 358 6 9 CALL QUEUING 360 6 10 DAY NIGHT TIMED SCENARIO RING MODE 361 6 11 DSS CONSOLES 363 6 12 DISABLE OUTGOING CO...

Page 14: ...D 397 8 6 CALL TRANSFER 398 8 7 CALL FORWARD 399 8 8 DO NOT DISTURB DND 400 8 9 CONFERENCE 401 8 10 CALL WAIT BROKER CALL 402 8 11 CALL PARK 403 8 12 MCIM REQUIREMENT FOR SIP PHONE 404 8 13 VOIP OR VO...

Page 15: ...stitute responsibility on Aria Technologies part to meet customers expectations unless deemed as a core advertised function failing in a standard setting e g Incoming ring outgoing call access The doc...

Page 16: ...al Port RS 232C 1 1 1 1 1 USB Host port 1 1 1 1 1 Alarm Door bell input 1 2 2 2 2 External Control Relays 1 2 4 4 4 Music Source Inputs 1 2 2 2 2 Power Fail Circuit 1 4 4 Ext PFTU 6 optional 4 Ext PFT...

Page 17: ...s Stations CO lines Same as system port 112 200 200 100 Note5 500 Note 1 The station and CO Line maximums are not simultaneously total ports cannot exceed the specified System Port capacity Note 2 For...

Page 18: ...E button prior to placing a call 1 Lift the handset 2 Press the ACCOUNT CODE button 3 Dial the Account Code 1 to 12 digits 4 Press Intercom dial tone is heard 5 Place the CO IP call as normal Or 6 Lif...

Page 19: ...zation Code is entered as the Account Code the SMDR record will show the station number or the bin number for a System Authorization Code rather than the user entered Authorization Code 4 If the Force...

Page 20: ...s activated and no reset is required Operation System At detection of contact operation the Alarm Door Bell signal is sent to assigned stations iPECS Phone To assign a Flex button as an ALARM STOP but...

Page 21: ...iPECS LIK Feature Description Operation Manual Issue 6 1 7 Hardware iPECS Phone External contact connected to Alarm input of MFIM refer to iPECS Hardware Description Installation Manual...

Page 22: ...gits The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry The Administrator and Attendants are permitted to assign any Authorizati...

Page 23: ...tempts assigned as the FAC Forced Account Code Retry Count The station if enabled is placed to COS 7 after repeated failure attempts 3 A user may enter an Authorization Code from any station to place...

Page 24: ...fter entering authorization code Programming STATION 1 Station Account PGM 112 Btn 19 2 CO IP 1 CO IP Group Authorization PGM 141 Btn 8 3 DISAAuthorization Code PGM 142 Btn 5 SYSTEM 1 DISA Retry Count...

Page 25: ...O IP calls 1 If a station seizes an idle CO IP Line and does not dial within the CO IP Call Automatic Release Time the call is terminated and the user will receive error tone Conditions 1 If the Autom...

Page 26: ...alls manually The Agent receives a short tone Zap Tone if assigned and is then connected to the ACD caller Operation System When Zap tone is enabled operation of this feature is automatic Conditions 1...

Page 27: ...roup To Login to a secondary group using the Agent Id 1 Lift handset or press SPEAKER button 2 Dial 583 the ACD Agent Secondary Login code or press the Login Flex button 3 Dial the ACD group number 4...

Page 28: ...Desk station where the user Authorization code is required Programming NUMBERING PLAN 1 ACD Agent Primary Login code PGM 109 Btn 5 2 ACD Agent Primary Logout code PGM 109 Btn 6 3 ACD Agent Secondary...

Page 29: ...Station Groups Supervisor Help Response Hardware 2 5 1 4 Agent Queued Calls Display Description An Agent can view the queued call status for an ACD group when not on a call in off duty or wrap up stat...

Page 30: ...no queued calls to display the phone returns to idle after providing error tone Programming NUMBERING PLAN 1 Display ACD Call Queue Status PGM 107 Btn 6 STATION GROUPS 1 ACD Group PGM 191 Related Fea...

Page 31: ...art of the ACD Event message output The Reason code may be any digit 0 9 and With the exception of Reason code 0 when the Agent goes Off duty manually the Agent must return to the On duty state manual...

Page 32: ...iPECS LIK Feature Description Operation Manual Issue 6 1 18 2 Dial ACD group number...

Page 33: ...up when the user is OFF duty in more one hunt group 1 Dial the code for Agent On Off duty in all hunt group button Or 1 Press ACD ON OFF DUTY IN ALL HUNT GROUP button Or 1 Press ACD ON OFF DUTY IN ALL...

Page 34: ...ED extinguishes when the Agent returns to On duty status 3 While Off duty the supervisor s flex button LED assigned for the Agent s station flashes at the DND rate The supervisor may call the station...

Page 35: ...4 Dial the VMIM VSF Announcement number 01 70 5 Dial record language type 1 3 the current announcement is played followed by the Press to record prompt 6 Dial 7 After the beep tone record message 8 P...

Page 36: ...ally returns to available status or if the Auto ACD DND Reason code is set to 0 after the ACD DND Wrap timer the Agent returns to available status The Agent On Off Duty code toggles the Agent duty sta...

Page 37: ...iPECS LIK Feature Description Operation Manual Issue 6 1 23 1 The system will output an Agent Available message with a Reason code when an...

Page 38: ...le queued to exit the queue except during a Guaranteed Announcement The dialed digit is compared to digits defined in the ACD Group CIQ Route Table If a match is found the call is routed to the define...

Page 39: ...d sets Delay timer 4 Plays CIQ announcement 5 Repeats announcement as defined System Attendant To record a CIQ Announcement for an ACD Group 1 Press the PGM button 2 Dial 06 the Message Record code 3...

Page 40: ...t Delay Timer PGM 191 Btn 24 9 6 CIQ 1 Announcement Repeat Timer PGM 191 Btn 24 10 7 CIQ 2 Threshold PGM 191 Btn 24 11 8 CIQ 2 Announcement Location PGM 191 Btn 24 12 9 CIQ 2 Page Zone PGM 191 Btn 24...

Page 41: ...ption Each ACD group sends messages for group and agent events over the defined Serial or TCP port These event messages are employed by 3rd party applications to provide enhanced Call Center functiona...

Page 42: ...oup Group Msg Wait Station SAVE To retrieve Station Group Voice Mail 1 Lift the handset or press the SPEAKER button 2 Press GROUP MAILBOX button to receive the Password prompt 3 Dial the ACD Group num...

Page 43: ...iPECS LIK Feature Description Operation Manual Issue 6 1 29 Hardware iPECS Phone...

Page 44: ...up route directly to the station agent that has been idle the longest Uniform Call Distribution or an ACD group announcement recorded by an Attendant If all agents are busy the call is queued to the g...

Page 45: ...191 Btn 10 7 Agent Priority PGM 191 Btn 19 Related Features Automatic Call Distribution Hardware 2 5 10 ACD Caller Controlled ICLID Routing Description With Caller Controlled ICLID enabled ICLID Usage...

Page 46: ...bled and the digits are entered during the 1st Announcement 4 The caller may correct an entry by dialing and dialing the correct entry Programming STATION GROUPS 1 ACD Group PGM 191 2 ICLID Usage PGM1...

Page 47: ...eration Supervisor iPECS Phone To login 1 Dial 572 the ACD Supervisor Login code or press the Flex button 2 Dial the ACD group number 3 Dial supervisor Id code 0000 9999 To Logout 1 Dial 573 the ACD S...

Page 48: ...code 2 Dial the desired ACD Group number Supervisor iPECS Phone To assign a HELP RESPONSE button 1 PGM FLEX 574 Group Number SAVE To respond to a Help request at the Supervisor Phone 1 Lift the handse...

Page 49: ...sation by pressing the MUTE button to activate the microphone The Supervisor station must be assigned an AGENT MONITOR button to activate the Agent Call Monitor feature Operation Supervisor iPECS Phon...

Page 50: ...ACD Group status display or the Group Status code may be used to display the status information Operation Supervisor iPECS Phone To assign a GROUP STATUS button at the Supervisor 1 PGM FLEX 576 Group...

Page 51: ...eration Manual Issue 6 1 37 STATION GROUPS 1 ACD Group PGM 191 2 ACD Group Supervisor PGM 191 Btn 18 3 Supervisor Timer PGM 191 Btn 14 4 Supervisor Queued Call Count PGM191 Btn 15 Related Features Sta...

Page 52: ...Phone To assign a GROUP STATUS button at the Supervisor PGM FLEX 576 Group Number SAVE To use the Supervisor Status Menu 1 Lift the handset or press the SPEAKER button 2 Press the GROUP STATUS button...

Page 53: ...d as a Supervisor for the ACD Group and be logged into the group to access the Group Status display information Programming NUMBERING PLAN 1 ACD Group Status Code PGM 107 Btn 7 STATION GROUPS 1 ACD Gr...

Page 54: ...DUTY STATUS 2 DUTY ON OFF DUTY PRINT To view Agent Status 1 Dial 1 Agent Status Code ACD STATUS XXX TOTAL CALLS XXX 2 Press VOL UP or VOL DWN for Number of ACD calls served Number of unanswered ACD Ca...

Page 55: ...stem will provide reports for the ACD Group and Agent statistics as follows ACD Group Statistics Report Group Number Time stamp Total calls Number of unanswered calls Average queue time Longest queue...

Page 56: ...the GROUP STATUS button 1STATUS 2DBASE 3AGENT PRINT 3 Dial 3 Agent Code the LCD menu will update 1STATUS 2ON OFF PRINT 4 Dial Agent Statistics Reporting Code 5 Press the MUTE button to initialize the...

Page 57: ...e Switchover is encountered in a Speed Dial or Redial number When a connect message is received on an ISDN Line Operation System The system automatically pauses dialing after an appropriate event Cond...

Page 58: ...privacy is still assured on all intercom and conference calls 2 To override privacy Privacy must be disabled and the intruding station must have Override enabled as well as a direct appearance for th...

Page 59: ...ion System Operation of this feature is automatic Conditions Programming STATION 1 Station COS PGM 116 CO IP 1 CO IP CO Ring Assignment PGM 144 2 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 Exter...

Page 60: ...vices and terminals and is the basis of the system various time based features Walking COS Wake up Alarm etc Operation System Operation of this feature is automatic Conditions 1 The DST Start and End...

Page 61: ...the system receives the time of day in ISDN messages and automatically adjusts the time if the time in the system deviates from the ISDN time Operation System Operation of this feature is automatic C...

Page 62: ...ystem memory and proper operation of the system clock Operation System Operation of this feature is automatic Conditions 1 The Initialization switch must be in the OFF position to enable Memory Batter...

Page 63: ...d station is busy or does not answer within the No Answer timer Code 5 Attendant Off Premise forwards incoming CO IP calls to an outside number Code 6 Off Net Unconditional all calls to the station ex...

Page 64: ...ve dial tone 2 Dial Call Forward feature dial code 554 3 Dial desired Call Forward code 1 4 4 Dial the destination station station group or dial CO access code 0 8xx 88xx and desired external phone nu...

Page 65: ...receive the No announcement recorded message before they can leave a voice mail 10 Call Forward status is maintained in the system s non volatile memory for protection from power outage 11 A station i...

Page 66: ...Answer Timer PGM 181 Btn 1 STATION GROUPS 1 Member Forward PGM 191 Btn 14 Circ Term 24 23 UCD or 12 Ring Related Features Call Forward Attendant Authorization Codes Password DND Do Not Disturb DND On...

Page 67: ...rd Preset Operation System Operation of Preset Call Forward is automatic Conditions 1 A station receiving a forwarded call can transfer the call to the forwarding station 2 Manual Forward has higher p...

Page 68: ...ect Transfer Mail Box Destination PGM 120 Btn 6 STATION GROUPS 1 Member Forward PGM 191 Btn 14 Circ Term 24 23 UCD or 12 Ring SYSTEM 1 System Call Forward No Answer Timer PGM 181 Btn 1 Related Feature...

Page 69: ...rnal call 1 Momentarily press the hook switch 2 Dial the Park Orbit 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit Conditions 1 If the selected Park Orbit returns...

Page 70: ...intercom number Or 1 Lift the handset or press SPEAKER button 2 Press the DIRECTED CALL PICK UP button 3 Dial the ringing station s intercom number SLT To Pick up a call ringing at another station 1 L...

Page 71: ...at another station 1 Lift the handset or press SPEAKER button 2 Dial the Group Call Pick up feature code Or 1 Press the GROUP CALL PICK UP button SLT To Pick up a call ringing at another station 1 Lif...

Page 72: ...group All ringing calls except Private Line and Queue Callbacks are subject to Pick up by other stations in the same group iPECS phone users may assign a Flex button as a PICK UP GROUP CALL PICK UP bu...

Page 73: ...ll Pick up will connect the oldest highest priority call Ringing Line Preference PGM 173 4 Queue callback and Private Line calls are not subject to Call Pick up and such attempts receive error tone 5...

Page 74: ...manage the recordings use the procedures outlined in the Phontage or UCS Client User Guide Conditions 1 The Phontage or UCS Client can record one call at a time and must be idle While recording if the...

Page 75: ...nounce the call 4 Hang up to complete the transfer Or 1 Press the DSS BLF button for the desired station 2 At answer or splash tone announce the call 3 Hang up to complete the transfer While on a CO I...

Page 76: ...PGM 111 Btn 6 SYSTEM 1 Transfer Recall Timer PGM 180 Btn 7 Related Features Hold Recall Call Transfer CO IP Call Waiting Camp On Station Flexible Buttons Hardware 2 17 2 Call Transfer CO IP Descripti...

Page 77: ...upervision thus the iPECS system can provide Transfer Recall 3 If during the transfer to an external party the user presses the CO IP line of the original call the outgoing call is disconnected and th...

Page 78: ...transferred Programming STATION 1 Direct Transfer Mail Box Destination PGM 120 Btn 6 SYSTEM 1 Transfer Recall Timer PGM 180 Btn 7 Related Features Hold Recall Call Waiting Camp On External Auto Atten...

Page 79: ...tion Operation Manual Issue 6 1 59 Conditions 1 Only CO call can be transferred to system announcement Programming Related Features DISA CCR External Auto Attendant Voice Mail VMIM VSF Voice Mail Hard...

Page 80: ...ctivate a Camp On while receiving Intercom busy tone 1 Press the button called and calling stations receive Camp On tone SLT To activate a Camp On while receiving Intercom busy tone 1 Press the button...

Page 81: ...speak privately SLT To place an outgoing CO IP call 1 Lift handset 2 Dial the CO line or Group access code 3 Dial the desired number To answer an incoming CO IP call 1 Lift handset Conditions 1 When...

Page 82: ...the Round robin or Last choice method based on Admin Programming 8 When an iPECS Phone is not assigned Ringing Line Preference the user must press the ringing CO IP line button to answer the call 9 iP...

Page 83: ...By using this timer CO Base call time restriction is possible Operation System Operation of this feature is automatic when assigned Conditions 1 Once activated the Call Warning Tone timer continues ti...

Page 84: ...ears the tone after the CO Warning Tone Timer has elapsed Operation System Operation of this feature is automatic when assigned Conditions 1 Warning tone is received 15 seconds prior to expiration of...

Page 85: ...Busy signal 1 Momentarily press the hook switch 2 Dial 556 the Callback feature code To cancel the queue from the queued station 1 Lift the handset 2 Dial 556 the Callback feature code System When a...

Page 86: ...iPECS LIK Feature Description Operation Manual Issue 6 1 66 Programming STATION 1 CO IP Queuing PGM 112 Btn 5 Related Features CO IP Access Hardware...

Page 87: ...hannels from an MCIM Multi party Conference Interface Module Each MCIM supports up to 32 parties and multiple MCIM units may be installed as shown in the chart below iPECS 50 100 2 MCIM units maximum...

Page 88: ...word 6 Momentarily press the hook switch To join a Conference Room 1 Lift the handset 2 Dial 59 the Conference Room entry code 3 Dial the Conference Room Number 4 Dial the Conference Room password To...

Page 89: ...d conferences to the maximum total number of parties in conference Multiple MCIMs see chart below are installed to support multiple multi party conferences with a maximum of 32 parties in any single c...

Page 90: ...nd the display will indicate that no Conference channels are available 4 If the system receives a disconnect signal and no internal parties remain in the conference the conference is terminated and al...

Page 91: ...ervised Conference timer is 5 minutes and the user dials the digit 4 the timer will extend to 20 minutes 4 multiplied by 5 minutes Operation iPECS Phone To set up an Unsupervised conference 1 Establis...

Page 92: ...e Conference Group call The member initiating the call becomes the supervisor for that Conference Group call The supervisor can manage membership in the conference and can monitor the status of each m...

Page 93: ...ference Group call To enter a Conference Group call 1 Answer the ringing call and receive recorded announcement if assigned and recorded 2 Dial 1 to enter the conference or hang up to reject the confe...

Page 94: ...call control Programming Related Features Multi Party Voice Conference Conference Room System Admin Programming Hardware MCIM 2 23 5 Conference Member VIEW DELETE Description In Multi Party conferenc...

Page 95: ...ADD DELETE Press DELETE soft button to remove the current member from conference MEMBER 02 STA 104 BACK ADD DELETE Press ADD soft button to add a new member Press BACK soft button to go back to norma...

Page 96: ...23 characters may be entered into the system database The name is displayed on the SMDR and database outputs as well as during an Admin session Operation System Operation of this feature is automatic...

Page 97: ...ata modems or Fax can be assigned to block incoming system tones Operation System System tones are automatically blocked when Data Line Security is assigned Conditions 1 Stations or an Attendant attem...

Page 98: ...tem Delay Ring operation is automatic when assigned Conditions 1 Delay Ring can be assigned for a station or Station Group 2 If no delay is entered when programming Ring assignments the station will r...

Page 99: ...M VSF Auto Attendant 2 If no delay is entered the call will ring to the VMIM VSF Auto Attendant immediately 3 To assign Delayed Attendant ring at least one station or Station Group must be assigned im...

Page 100: ...ription Operation Manual Issue 6 1 80 Operation Conditions 1 These two timer is applied only for Russia Programming CO IP 1 CO Line Attribute 2 PGM 142 Related Features DISA Service Attribute DID Serv...

Page 101: ...browser established over IP networks or a PPP connection over ISDN Routines that can be accessed include trace functions at the device level commands for diagnostics and maintenance and tools for mani...

Page 102: ...User Speed Dial S System Speed Dial 3 Search the directory using the VOL UP VOL DOWN button or by entering characters See Station Speed Dial for character entry procedure 4 Press the SAVE button to p...

Page 103: ...CD will display multiple names one per LCD line up to 16 characters 3 If a user selects a directory with no entries or there is no match to the user entry the No Entries message is displayed and error...

Page 104: ...g changed to DTMF Conditions 1 In a Speed Dial the will automatically insert a pause before dialing the remaining digits 2 This command is only recognized for analog pulse dial CO lines 3 Dial pulse t...

Page 105: ...or allow and deny numbers 5 The leading digit cannot be a Long Distance code and assignments in Exception Table C apply 6 Number of digits cannot exceed LD digit count and assignments in Exception Tab...

Page 106: ...No restriction No LD calls Table C No restriction 11 Exception Table A B D E Exception Table A B D E No restriction No LD calls Table C No restriction PBX Dialing Codes Four 4 one or two digit PBX Tr...

Page 107: ...Access Codes PGM 172 3 LD Digit Count PGM 177 Btn 4 4 LD Digit Code PGM 177 Btn 19 TABLES Related Features 1 Toll Restriction PGM 224 Day Timed Night Station COS Direct Inward System Access DISA Temp...

Page 108: ...alking COS Auto Service Mode Control Day Night Timed Scenario Ring Mode Hardware 2 31 3 Temporary Station COS Lock Description A user or an Attendant can change the Station s Class of Service to COS 7...

Page 109: ...stem Attendant To activate Temporary COS 1 Press the PGM button 2 Dial 021 the Temp COS code 3 Dial station range 4 Press the SAVE button To restore the assigned COS 1 Press the PGM button 2 Dial 022...

Page 110: ...n code or the code index and System Authorization code 4 Place call as normal SLT To activate Walking COS 1 Momentarily press the hook switch 2 Dial 561 the SLT Programming code 3 Dial 23 the Walking...

Page 111: ...S PGM 116 CO IP 1 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 PBX Trunk Access Codes PGM 172 3 LD Digit Count PGM 177 Btn 4 4 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 Relate...

Page 112: ...2 for CO IP ring 4 Dial Ring Tone selection 1 8 ring tone is received To select the desired ring tone By Co line Base 1 Enter PGM 141 F16 2 Dial desired Ring tone 3 00 is Not used for Co line base 01...

Page 113: ...iPECS LIK Feature Description Operation Manual Issue 6 1 93 Related Features Hardware iPECS Phone...

Page 114: ...access to DND 2 If DND is allowed pressing the DND button while ringing will activate One Time DND 3 Only the Secretary of and Executive Secretary Pair or an Attendant may override DND at the Executiv...

Page 115: ...iPECS LIK Feature Description Operation Manual Issue 6 1 95 Executive Secretary Forward Station Groups DND One Time DND Hardware...

Page 116: ...de 1 2 3 or 4 SAVE To activate the relay contact 1 Lift handset or press SPEAKER button 2 Dial Door Open code 1 2 3 or 4 3 Hang up to return to idle Or 1 Lift handset or press SPEAKER 2 Press the DOOR...

Page 117: ...iPECS LIK Feature Description Operation Manual Issue 6 1 97 Related Features LBC Loud Bell Control Hardware External Control Contact connected to a door lock release mechanism...

Page 118: ...ration of this feature is automatic when assigned Programming STATION 1 Emergency CO Group PGM 112 Btn 18 2 Proctor Monitor PGM 113 Btn 22 CO IP LINES 1 Proctor On Off PGM 141 Btn 12 TABLES 1 Emergenc...

Page 119: ...t sent 7 SMDR output will identify any call made via the Emergency call feature including the success or failure of calls Related Features Emergency Call Emergency Call Attendant Alert Hardware Tone C...

Page 120: ...CO line will be forced to release the current call and used for emergency call 2 Emergency call can be placed without any CO access code except Australia But if emergency call is same as station numbe...

Page 121: ...on the system database and User Programming Operation iPECS Phone To activate deactivate Executive Secretary forward from the Executive iPECS Phone 1 Press the DND button to toggle Executive Secretary...

Page 122: ...ES 1 Executive Secretary Pair PGM 229 Btn 1 2 CO Call to Secretary PGM 229 Btn 2 3 Call Exec If Secretary in DND PGM 229 Btn 3 4 Exec Grade PGM 229 Btn 4 5 Icm Call to Secretary PGM 229 Btn 5 Related...

Page 123: ...ned iPECS system RS 232 port Operation The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be alternated using the 2...

Page 124: ...be alternated using the 2nd Virtual Dip switch 2 Only one AA VM Group External VMIM VSF or Feature Server can be defined in the system Multiple definitions may cause erroneous system operation Progra...

Page 125: ...t 001 mmmm Message Desk terminal 0001 9999 VM port a action code xxx x called station number or station calling the VM group yy y calling station number sp ASCII space character Y end of SMDI message...

Page 126: ...Dip Switch PGM 453 Btn 2 Related Features AA VM Group In band DTMF Signaling Auto Call Recording Two Way Record VMIM VSF Integrated Auto Attd Voice Mail Hardware External AA VM system 2 38 4 Voice Mai...

Page 127: ...oice Mail Id PGM 113 Btn 14 STATION GROUPS 1 Station Group Assignment PGM 190 2 Station Group Attributes PGM 191 TABLES Related Features 1 Voice Mail Dialing Table PGM 234 AA VM Group SMDI Simplified...

Page 128: ...re codes are defined in the system s Flexible Numbering Plan refer to Appendix section 4 2 of the iPECS Admin and Programming Manual Operation System System implements feature activation based on the...

Page 129: ...TAPI and Ez Atd that support 8 digits for iPECS LIK system it didn t work Operation System Operation of 8 digits should be programmed in PGM 100 and 238 Conditions 1 PGM 100 B5 Prefix Usage If you set...

Page 130: ...tton 2 Dial 61 the Headset select code 3 Dial 0 to select Headset 1 to select Speakerphone Or 1 Press HEADSET SELECT button To change the device to receive ring signals 1 Press the PGM button 2 Dial 6...

Page 131: ...CS LIK Feature Description Operation Manual Issue 6 1 111 Programming STATION 1 Speaker Headset Ring Mode PGM 111 Btn 8 2 Speakerphone Headset PGM 111 Btn 9 Related Features Speakerphone Paging Hardwa...

Page 132: ...at the receiving station regardless of the assigned Hold Preference 2 Hold Preference is not available to an SLT or non iPECS VoIP terminals Programming SYSTEM 1 Hold Preference PGM 160 Btn 7 Related...

Page 133: ...mming SYSTEM 1 Hold Preference PGM 160 Btn 7 2 Attendant Recall Timer PGM 180 Btn 1 3 Exclusive Hold Recall Timer PGM 180 Btn 4 4 I Hold Recall Timer PGM 180 Btn 5 5 System Hold Recall Timer PGM 180 B...

Page 134: ...cess code 3 Dial the CO IP line number Conditions 1 When a CO IP line is placed on Exclusive Hold the button LED will flash at 120 ipm at the holding station and will be On at all other stations 2 All...

Page 135: ...2 Dial 8 the Held CO IP Call Access code 3 Dial the CO IP line number SLT To place a call on Exclusive Hold 1 Momentarily press the hook switch 2 Dial 560 the System Hold feature code To access a cal...

Page 136: ...iPECS LIK Feature Description Operation Manual Issue 6 1 116 4 System Hold Recall Timer PGM 180 Btn 6...

Page 137: ...ssing a CO IP button while on a CO IP call will place the active call on hold and access the selected CO IP line Operation iPECS Phone To use Automatic Hold while on an active CO IP call 1 Press the d...

Page 138: ...IM VSF or VM group 4 Press the SAVE button Conditions 1 The Hot Desk phone can be programmed to log out an active user automatically if no action has been taken by the Agent for the Auto Log out timer...

Page 139: ...ocedure as defined under the ACD feature description 9 DKT Phone cannot be Hot Desk Programming STATION 1 Hot Desk PGM 112 Btn 13 TABLES 1 Hot Desk Attributes PGM 250 Btn 1 3 Related Features 2 Auto L...

Page 140: ...outing automatically based on database entries and the received ICLID Conditions 1 If the received ICLID does not match an entry in the ICLID Route Table the call is routed based on the type and other...

Page 141: ...2 Dial the code TRANS PGM 9 Room NO bin no 3 Press the HOLD SAVE button To Active or Deactivate In Room Indication button 1 Check if Supervisor station is the idle state and In Room Indication button...

Page 142: ...a call from the Phontage or UCS client The Phontage or UCS client must be in the Bridged mode 2 The call must be connected by lifting the handset of the linked iPECS Phone Conditions 1 The Phontage o...

Page 143: ...PECS features and resources through the base station to the WTIM Additional zones can be created to the maximum number of WTIMs allowed for the system see Table 1 2 1 For further information on instal...

Page 144: ...ompression is employed To address this the SLTM LGCM BRI and PRI gateways support T 38 protocol that defines the translation of fax tones to digital signals When Fax tone is detected on a port of an i...

Page 145: ...c and reverse the process for the outgoing packets When the external VoIP connection can only support g 729 and the system codec is g 723 the DSP must implement a complex trans coding operation which...

Page 146: ...hted To use Last Number Redial using the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial 4 Use the Navigation button to select the desired number 5 Press...

Page 147: ...iPECS LIK Feature Description Operation Manual Issue 6 1 126 Programming Related Features Save Number Redial SNR Station Speed Dial System Speed Dial Hardware...

Page 148: ...or presses a POOL or LOOP button to place a call the Loop LCR mode is accessed Dialed digits are compared to the Loop LCR codes in the LDT the system will seize a CO IP line from the assigned CO IP Gr...

Page 149: ...digits for the LDT Table should be programmed considering the dial tone time out of the network 6 Since a CO IP path is connected Direct CO LCR does not support the Alternative DMT index which allows...

Page 150: ...ing the Caller Controlled ICM Signaling feature 3 Linked pair stations are treated as having a single station number for all features including LCD displays station programming ADMIN access ACD statis...

Page 151: ...iPECS LIK Feature Description Operation Manual Issue 6 1 130 Programming SYSTEM Linked Station Pairs PGM 124 Related Features Intercom Caller Controlled ICM Signaling Hardware...

Page 152: ...ontacts is given in Table 1 2 1 2 When assigned to activate as a Loud Bell Control CO IP ring transfers and tone ring Intercom calls to the assigned station will activate the contacts 3 The contacts a...

Page 153: ...ile phone Operation iPECS Phone To register a the mobile phone number 1 Press the PGM button 2 Dial 37 3 Dial the mobile phone number 4 Press the SAVE button To activate a registered mobile phone from...

Page 154: ...iPECS LIK Feature Description Operation Manual Issue 6 1 133 with the parked call with call park code and page with paging code...

Page 155: ...er in HTTP XML format Conditions 1 When the mobile phone places an external call through iPECS the CLI of the corresponding station is used 2 The Mobile Extension features are supported via system dig...

Page 156: ...the Language Selection prompts and plays prompts in the selected language To record a VMIM VSF Multi Language Selection prompts 1 Press the PGM button 2 Dial 06 the VMIM VSF Record code 3 Dial the VM...

Page 157: ...ess a Voice Mailbox using the VMAILBOX Flex button 2 Lift the handset or press the SPEAKER 3 Press the VMAILBOX Flex button 4 Dial the Mailbox password Conditions 1 A Flex button can be assigned to ac...

Page 158: ...Maximum 5 SLTM port can be configured as a SLTM MOH Operation System Operation of MOH is automatic To record a VMIM VSF announcement for MOH 1 Press the PGM button 2 Dial 06 the VMIM VSF Record code 3...

Page 159: ...iPECS LIK Feature Description Operation Manual Issue 6 1 138 Related Features Hold Back Ground Music Multiple Language Support Hardware External Music source connected to MFIM music source input...

Page 160: ...ors multiple systems displaying real time detailed status information for the system devices and channels iPECS NMS maintains a log of alarm and fault events defined by the administrator and can alert...

Page 161: ...of Security and priority is automatic once configured Conditions 1 For Web Admin the password is encrypted using the Ericsson LG Enterprise Java Virtual Encryption plug in A Java Virtual Machine MS or...

Page 162: ...of the ten Pre defined messages allow for auxiliary information such as a time date or number System level Custom Messages may be entered from the Attendant or Administrator s phone or via the Web Adm...

Page 163: ...splay Message 1 Press the PGM button 2 Dial 51 the Display Message code 3 To view available messages press VOL UP VOL DOWN button 4 Dial the Message number 00 20 5 Dial auxiliary input as desired 6 Pr...

Page 164: ...Dial 559 the SLT Feature Cancel code To enter the User Custom Message 00 1 Lift the handset 2 Dial 561 the SLT Programming code 3 Dial 52 the Custom Message program code confirmation is received 4 En...

Page 165: ...nes will have a flashing FWD button when there is an active Text Display Message 7 Activating a Text Display Message does not affect normal operation of the station 8 Pre defined Messages 01 to 04 and...

Page 166: ...d MSG feature 2 Station XXX can get the ring 3 Caller hears ring back tone P MSG DND admin is on 1 Call to Station XXX and Station XXX was set Pre Selected MSG feature 2 Station XXX doesn t receive th...

Page 167: ...c when installed Conditions 1 The Master Slave switch on the main MFIM must be set in the Master position and the backup MFIM must be set in the Slave position to match the system Admin settings 2 All...

Page 168: ...iPECS LIK Feature Description Operation Manual Issue 6 1 146 Manual section 4 4 2...

Page 169: ...o enter MAC addresses The MAC Registration Table PGM 102 allows entry of two MAC address ranges Any device with a MAC address in either of the ranges will be permitted to register with the system The...

Page 170: ...at the station a priority defines the order in which calls are answered The default priority is Transfer recalls incoming calls queued calls 2 Intercom calls are always given the lowest answering prio...

Page 171: ...lay Security is provided on all CO IP calls including calls that are transferred or recall 4 An in any digit position other than the first will activate Pulse to Tone Switchover Programming Related Fe...

Page 172: ...lable are as 1st digit Activate Display Security do not display number Flash as 1st digit Activate dial tone detect Insert a pause dialing command not 1st digit Switch from Pulse to DTMF dialing MSG C...

Page 173: ...ton 2 Press the SPEED soft button 3 Press the ADD soft button 4 Dial the Speed Dial bin number 5 Press the CO IP LOOP or POOL button or dial the CO IP line group access code 6 Dial the number to be st...

Page 174: ...l numbers are stored in memory protected from power loss 4 The CO IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone If there is no direct appearance at the station a...

Page 175: ...bers are available Each Speed Dial number can be up to 48 characters in length and may include special instruction codes Special instruction codes available are as 1st digit Activate Display Security...

Page 176: ...iPECS LIK Feature Description Operation Manual Issue 6 1 153 iPECS 1200 2000 31999...

Page 177: ...Press the PGM button 2 Press the SPEED button 3 Dial the Speed Dial bin number iPECS 50 100 200 999 iPECS 300 2000 4999 iPECS 600 2000 7999 4 Press the CO IP LOOP or POOL button or dial the CO IP lin...

Page 178: ...or LOOP button is used as the appearance for the line 5 The user may pre select the CO IP line for a Speed Dial number overriding the CO IP line assignment in the Speed Dial bin 6 A name can be enter...

Page 179: ...iPECS LIK Feature Description Operation Manual Issue 6 1 156 System Speed Dial bins can be divided into zones or groups iPECS systems have 10 zones...

Page 180: ...IP COS to calls using Speed Dial numbers in a COS enabled zone Operation Refer to System Speed Dial for operation Conditions 1 The conditions of System Speed Dial apply to System Speed Dial numbers as...

Page 181: ...L COVERAGE button at the covering station 1 PGM FLEX 67 covered Station number SAVE To activate Call Coverage at the covered station 1 Press the PGM button 2 Dial 141 the Call Coverage code 3 Dial 1 t...

Page 182: ...provide an appearance for CO IP lines that do not appear on the covering station except for Private Lines To cover for Private Lines When a covered station receives a call the covering station will r...

Page 183: ...iPECS LIK Feature Description Operation Manual Issue 6 1 158 Hardware...

Page 184: ...rminal Station Group Calls to a station in a Terminal Station Group that encounter an unavailable or unanswered status will be routed through the hunt process The call will proceed to the next listed...

Page 185: ...e Mail application receives calls forwarded or recalling from a station Such calls will receive the user s pre recorded greeting and may leave voice messages The user may call the VMIM VSF AA VM Group...

Page 186: ...ls to a Station Group receive either ring back tone or MOH while queued to the group 6 Calls which are not answered in the Overflow time are routed to the defined Overflow destination station group et...

Page 187: ...ATION NUMBER button of caller station at the called station 1 PGM FLEX calling Station number SAVE To hold and answer a calling station 1 A user is Talking with another station 2 The other Caller call...

Page 188: ...system call duration is used with the cost pulse and decimal values to estimate the cost of the call The cost is updated periodically using the Elapsed Call Timer duration ISDN ISDN providers may sup...

Page 189: ...on of the call real time or in response to a request from the System Attendant SMDR may be sent periodically via e mail to a defined e mail address The SMDR record output for external calls is as show...

Page 190: ...0 10 06 11 08 11 05 120 00 00 03 06 11 08 11 11 STA DIALED Meaning 100 E101 1 Station 100 called station 101 and station 101 answered 2 In a conference station 100 was a conference master station 101...

Page 191: ...to 80 characters per line 5 When enabled SMDR call record timing begins after the SMDR Start Timer expires and ends at call completion 6 For security if an Authorization code is entered as the Accoun...

Page 192: ...the following charts As noted in the charts the dialed number field indicates the type of call and the ring or hold duration before the call was abandoned The first character in the NUM I field is the...

Page 193: ...CO Line 1 on May 16 2002 at 3 30 pm placed on hold by station 100 for 3 minutes and 2 seconds had total duration of 3 minutes and 32 seconds 129 23 00 45 18 05 02 08 40 H100 RING 00 33 DIAL CLI CPN N...

Page 194: ...not on demand 3 Print Incoming Calls and Print Lost Calls must be enabled in the SMDR Attributes for the system to output real time Lost Call records and for the Lost Call Count summary report 4 The f...

Page 195: ...ems As a default all iPECS phones can access the database Programming STATION 1 Admin Access PGM 113 Btn 1 SYSTEM 2 Admin Access Authority Web only 3 System Password PGM 162 Related Features Web Admin...

Page 196: ...assigned a remotely accessible IP address The IP address should be fixed either as a public IP address or through a NAPT server with port forwarding The browser should be pointed to the system s IP a...

Page 197: ...iPECS LIK Feature Description Operation Manual Issue 6 1 171 Admin Program Manual...

Page 198: ...System IP Address Plan PGM Code 102 SYSTEM 1 Web Server TCP Port PGM 161 Btn 14 2 WEB Password Encryption PGM 161 Btn 15 3 Admin Access Authority Web only 4 ISDN ICLID 1 BRI PRI PPP Web Admin Attribu...

Page 199: ...iPECS LIK Feature Description Operation Manual Issue 6 1 173 may be loaded into system memory Programming Related Features Web Administration Hardware...

Page 200: ...nsibility for the local devices The local MFIM thus provides local survivability and based on configuration may provide PSTN back up service Fail over for internal calls that normally route over the W...

Page 201: ...l request access to resources of remote systems The user dialed number is analyzed and the call routed according to the Net numbering table Should the main path fail to respond the iPECS routes the ca...

Page 202: ...dified by the net routing table 4 The called party receives a digit stream that is sent by calling party and analyzes it using the net routing table to determine 5 The right destination The called sta...

Page 203: ...ton at a station during conversation with a CO line The CO line is placed on Exclusive Hold 2 Dial the station number of another system to transfer the call The transferred station of another system r...

Page 204: ...Call Completion Description There are two kinds of call completion as follows Completion of Calls to Busy Subscribers CCBS After calling a user in another system using basic call and encountering a bu...

Page 205: ...SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking CO Line Attribute PGM 322 3 Network Numbering Plan Table PGM 324 2 70 2 5 Call Offer Description A busy user on one node is given notification...

Page 206: ...2 The net conference will be cancelled and the network path will be cleared Conditions 1 Multi line conference time is not applied on 3 party conference of networking 2 Standard IP phone cannot be a m...

Page 207: ...panel installed station only 2 When system makes a call back according to MWI data the CO line is selected within the network CO group Programming STATION 1 Attribute PGM114 BTN10 CLI Message Wait SYS...

Page 208: ...22 4 Network Numbering Plan Table PGM 324 2 70 2 9 Net Call Forward Busy Description It is possible for a user to forward his station remotely when the station is busy The forwarded destination can be...

Page 209: ...ting and join method by admin programming Operation To activate Net Call Forward 1 Press the SPEAKER button and the FWD button 2 Dial Net Call Forward code 3 and dial the station number of another sys...

Page 210: ...flashing and a confirmation tone will be provided if allowed 3 Dial the station number that is set Net Call Forward to a station of another node The call is routed to a forwarded station when the call...

Page 211: ...ake a use of the main system that has connection to public network as well as sub system This feature enables a user to maximize use of the network and reduce call costs by routing outgoing calls to t...

Page 212: ...password PGM 324 BTN 13 Programming SYSTEM 1 Networking CO Line Attribute PGM 322 BTN 4 2 Networking Routing Table PGM324 2 70 2 14 BLF Presentation Description Stations on one node are able to progra...

Page 213: ...Networking Supplementary Attribute PGM 321 1 TCP UDP Port Assign BTN 2 3 1 BLF manager IP Address Assign BTN 4 With BLF manger 1 Duration of BLF Status BTN 5 2 Networking Supplementary Attribute PGM...

Page 214: ...to Net attendant if system attendant press ATD DND button and the next attendant is Net attendant 2 CO Call can be routed to Net attendant only if DID DISA destination is ATD and the ring is not assi...

Page 215: ...Network Numbering Plan Table PGM324 as Net a call in caller system 2 Enter the Network Paging number and select the page type and destination from the Network Feature Code Table PGM325 of the called s...

Page 216: ...m 3 Network Page destination could be Internal Page MFIM100 1 10 MFIM300 MFIM600 MFIM1200 1 35 External Page 1 2 All Call Page Internal External All 4 User will hear an error tone if there is no idle...

Page 217: ...request The Traffic Report is sent to the defined system RS 232 or TCP port System resources covered by Traffic Reports are Attendant Traffic Report Call Summary Report Hourly Call Report H W Unit Usa...

Page 218: ...dware device to capture reports 2 71 1 Traffic Analysis Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants The report outputs periodically or the Atten...

Page 219: ...iPECS LIK Feature Description Operation Manual Issue 6 1 192 Calls Ans Calls Answered Calls answered during the Analysis period...

Page 220: ...Ans Time No Answer Average time calls were ringing or in queue for attendant before abandoned Speed Ans Speed of Answer Average time calls rang before answer by Attendant ATD type Attendant Type Syste...

Page 221: ...hour during the Analysis period as shown below Site Name abc co Report Type Attendant Traffic Report Today Peak Date 06 05 02 08 35 Anal Hour Calls Completed 15 00 0 0 05 00 211 04 00 543 Totals Calls...

Page 222: ...tendant To print the Hardware Usage Summary Report 1 Press the PGM button 2 Dial 0127 the H W Usage Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE button Conditions Programming SYST...

Page 223: ...iPECS LIK Feature Description Operation Manual Issue 6 1 196 fields in the report...

Page 224: ...es Total number of incoming calls answered for CO IP lines in the group Out Seize Outgoing Seizures Total number of outgoing calls attempted on CO IP lines in the group ACB All COs Busy Percentage of...

Page 225: ...ion Operation Manual Issue 6 1 196 SYSTEM 1 RS 232 Port Settings PGM 174 2 Serial Port Function Selections PGM 175 Related Features SMDR Station Message Detail Recording ACD Statistics Report Hardware...

Page 226: ...to activate an external Loud Bell to alert users of incoming calls iPECS Phones may be assigned a Flex button as a UNA button Operation iPECS Phone To assign a Flex button as a UNA button 1 PGM FLEX 5...

Page 227: ...reetings and messages and various system prompts The system prompts time date etc are employed by the Auto Attendant and Voice Mail applications as well as other system features Available storage time...

Page 228: ...e are no individual time limits on an Auto Attendant announcement 2 Up to 500 VSF Announcements may be recorded including Voice Mail user greetings and the 72 VSF announcements 3 The external caller m...

Page 229: ...ber 72 is for Multi Language support only Programming STATION 1 VSF Access PGM 113 Btn 2 CO IP 1 DID Service Attributes PGM 145 STATION GROUPS 1 Station Groups PGM 190 2 Station Group Attributes PGM 1...

Page 230: ...Conditions 1 Two timers are provided to control voice message length The Valid User Message Timer establishes the minimum voice message length Voice messages shorter than this timer are not stored The...

Page 231: ...perator Press nine to hear this message again When the user responds by dialing 1 the first new message is played At the end of message playback the New Message option prompt To replay message press o...

Page 232: ...rd to receive the Number of Messages prompt 4 Dial desired option code 5 At completion of session hang up to return to idle To attach a memo to the current voice message 1 During or after the New or O...

Page 233: ...ngle reference for a parameter that applies to both the VSF and the VMIM 6 If user set auto save new message and hear new message it s saved automatically Programming STATION 1 Retrieve Message Order...

Page 234: ...iPECS LIK Feature Description Operation Manual Issue 6 1 205 apply...

Page 235: ...e 7 Cancel or Forward message for Remote Access Only or 8 Mail Box settings The VM long Options prompt is To play new messages press one to play saved messages press two to set station forwarding pres...

Page 236: ...o the previous place in the Voice Mailbox If the user hangs up the VMIM VSF will recall the user and upon answer will play Request Mailbox Number prompt 4 In Admin VSF is used as the single reference...

Page 237: ...parameter that applies to both the VSF and the VMIM 5 The Voice message can be attached to the e mail notification as a wav file if the Attach Message option PGM 111 is enabled If disabled the notifi...

Page 238: ...voice messages from the VMIM VSF memory Operation System System automatically notifies back up station of new messages Phontage or UCS Client See Phontage or UCS Client Guide Conditions 1 Voice messag...

Page 239: ...is saved for greeting 1 Dial 4 and receive Greeting Option prompt To listen to your current greeting press five to record a new greeting press seven to return to the main menu press nine 2 Dial 5 to...

Page 240: ...s To forward to another station dial the station number To forward calls Off net dial and enter station speed number If the station Speed bin is valid the confirmation announcement forwarded to statio...

Page 241: ...onnects before answer or is busy the system disconnects the notification and will retry the call after the retry timer The system will retry the notification until the notification is successful or th...

Page 242: ...r DISA Retry Count times then the call will be disconnected Programming TABLES 1 Tel Number PGM 236 Btn 6 2 VSF VMIM Notify PGM 236 Btn 7 3 Notify Retry PGM 236 Btn 8 4 Retry Interval PGM 236 Btn 9 SY...

Page 243: ...tation xxx Forwarded to speed bin xxx Queued CO IP xx Locked temporary COS change COS x SLT To hear Date Time Prompt 1 Lift the handset 2 Dial feature code 661 for IPECS 50 100 661 for all other syste...

Page 244: ...iPECS LIK Feature Description Operation Manual Issue 6 1 214 Listed message x the number of all message waiting...

Page 245: ...rded to station xxx Forwarded to speed bin xxx Queued CO IP xx Locked temporary COS change COS x Conditions 1 For station status items from Listed message x to COS x will be not be announced if not ac...

Page 246: ...Table the system will prompt Press one to search by first name Press two to search by last name then Enter the first 3 characters of the person s first name or Enter the first 3 characters of the pers...

Page 247: ...r entry Related Features CCR Hardware VSF and or VMIM 2 73 6 Record VM Greeting using CCR Description This feature provides an option to record a System 001 072 greeting in each VM Boards by reaching...

Page 248: ...iPECS LIK Feature Description Operation Manual Issue 6 1 217 The system will prompt to record greeting Once recorded the system will allow re record option...

Page 249: ...irm tone is heard 11 User records the greeting and dials to finish 12 System goes to step 5 above So Enter system greeting number is played 13 User can hang up Conditions Programming A new CCR digit i...

Page 250: ...to administration main When confirmed the VMIB Access is set OFF Station Attribute PGM 113 Reset mailbox password 3 Please enter the mailbox number Press 1 to confirm or to cancel and go back to admin...

Page 251: ...Features Hardware 2 73 8 Announce Only Mailbox Description This feature provides a method to mark a mailbox as an announce type This type of mailbox plays a greeting only and then returns the caller...

Page 252: ...Urgent Only Copy Cascades only those messages marked urgent Move Immediately Move Cascading begins immediately allowing storage of duplicate messages in several mailboxes Move Urgent Only Move Cascad...

Page 253: ...of service for all mailboxes is 1 COS 1 contains all default settings 2 Future delivery message feature is not supported Programming VM COS PGM 253 will be added for the above settings Related Feature...

Page 254: ...iPECS LIK Feature Description Operation Manual Issue 6 1 222 Step 2 1 Mail Box...

Page 255: ...press 4 To request delivery receipt of the message for future press 5 Press 5 The prompt will state Your message has been sent Refer to the private The prompt will state Your message has been sent Ref...

Page 256: ...1 to delete a list press 2 The prompt will state to add a mailbox press 1 to delete a mailbox press 2 to listen to mailboxes in list press 3 Press 1 Add mailbox from list The prompt will state Please...

Page 257: ...iPECS LIK Feature Description Operation Manual Issue 6 1 225 Hardware...

Page 258: ...e for future press 5 Step 1 From the menu press 3 or 4 The prompt will state Your message has been sent Conditions 1 Private message cannot be forwarded 2 This option is only played to the mailbox own...

Page 259: ...iPECS LIK Feature Description Operation Manual Issue 6 1 227 To mark urgent and private press 4...

Page 260: ...1 This option is only played to the mailbox owner if the mailbox COS allows it Programming Related Features Hardware 2 73 15 OUTGOING MAILBOX DESTINATION Description If a CO IP incoming Caller dials...

Page 261: ...er want to hear User Greeting again dial or is allowed Operation 1 A station 110 is set to forward to VSF VM group and 110 has Personal user greeting 2 A outside caller hears station 110 s personal us...

Page 262: ...For a daily repeating alarm dial 6 Press SAVE button To erase Wake Up 1 Press the PGM button 2 Dial 045 the Attendant Station Program code 3 Dial the desired station range for a single station enter a...

Page 263: ...Thus the Wake up alarm time is based on the time displayed on the phone and not the system time 2 When receiving a wake up signal lifting the handset will return MOH 3 The Wake up alarm Ring signal i...

Page 264: ...n 2 digit minute for alerting 5 Enter wake up type 1 4 6 If wake up type is 1 YY MM DD enter wake up date 2 digits for year 2 digits for month and 2 digits for day 7 Press the HOLD SAVE button To eras...

Page 265: ...wake up time from Attendant Station all wake up information will be erased 5 When PGM161 New 5 Wake Up Usage changed from OFF ON or from ON OFF all wake up times for all stations are erased and curre...

Page 266: ...the zone will operate in the programmed ring mode Operation Operation of Zone Holiday Assignment is automatic when programmed Conditions 1 When the Tenancy group Ring mode for Flexible DID ICLID funct...

Page 267: ...1 Zone attributes which may affect ringing such as Holiday and Vacation settings have lower priority than other ring assignments such as Tenancy group ring mode established for DID lines 2 Zone Attrib...

Page 268: ...0 zone outgoing CO call will not be limited 2 If maximum outgoing CO call number is set to non zero value and current zone outgoing CO call number is more than maximum value the outgoing CO call tryin...

Page 269: ...ion will be released error tone will be played and the station related with the connection will display INTER CONN LIMIT OVER on the LCD 4 If maximum inter zone connection number between zones is set...

Page 270: ...ght Timed mode it works by system call routing scenario And so System call routing is highest priority than others 3 We recommend that Co and Station are same tenancy group and zone 4 If Start time is...

Page 271: ...DND in system attendant 2 Choice 5 3 Select Scenario 01 16 32 if MFIM1200 This is Scenario Group number in ADM 251 4 Press SAVE button Programming SYSTEM 1 System Call Routing PGM251 Web only 2 Stati...

Page 272: ...number is 1234567 8031234567 9 If you want to reroute Net number Rerouting Type should be set NET Type 10 If you want to reroute internal station Rerouting Type should be set DISA Type Example Index...

Page 273: ...eration Manual Issue 6 1 238 Fop table 333 Rerouting table 252 50A B 100 100 20 80 300 200 30 170 600 300 50 250 1200 600 100 500 Programming SYSTEM 1 CO Call Rerouting PGM252 Web only 2 Tnet Fop Tabl...

Page 274: ...o VSF VM group 4 Cancel Fwd to VSF VM group 5 ACD Agent Duty OFF 6 ACD Agent Duty ON 7 Callback to Mobile extension Conditions 1 In menu 1 Activate Mobile extension PGM Authority PGM236 F1 should Enab...

Page 275: ...iPECS LIK Feature Description Operation Manual Issue 6 1 240 Hardware...

Page 276: ...Outgoing Call is established with SIP Co line 2 Outgoing digits are matched with prefix code 3 If total dialing digits are same as MAX DIGIT then SIP outgoing call established directly 4 So user need...

Page 277: ...ual Issue 6 1 241 5 In case of ISDN enblock dialing related program fields are Prefix Code Min Digit Max Digit Num Of Type Num Plan Sending Complete Programming 1 Prefix Dialing Table PGM 206 2 Prefix...

Page 278: ...Demand Recording 4 You should choice STN Type for station But DID Type is for the future Two way recording 1 You should set External VM group ex 620 and the SIP number of the IPCR as the member of Ex...

Page 279: ...ou can search the recorded using Web Admin of IPCR 2 IPCR server can be registered up to 10 servers in a system Programming 1 PGM 237 Agent ID Table 2 PGM 111 113 Set Hunt group number Ex VM of IPCR 3...

Page 280: ...3rd TYPE in PGM 191 B10 2 VM xxxx SERVER Number is Server number of PGM 237 in PGM 191 B11 3 VM xxxx MEMBER TYPE is SIP TYPE in PGM 191 B12 4 Match Agent ID to favorite station in PGM 237 Two way reco...

Page 281: ...d Seize Busy Stn Co numbering plan code 3 Busy line goes to idle state forcedly and the user hears a dial tone To activate forced intrusion to a busy station feature 1 Call to busy station 2 The user...

Page 282: ...n call to Call To Number using own system resource SMDR and COS is followed the station number Operation To activate make call back to CO 1 The user can enter to station web using own station password...

Page 283: ...te it and you can see the error display 3 If it s not adaptable COS you can see as following 4 If there is no available Co you can see the error message There is no available CO Call From Number 5 If...

Page 284: ...ach other They can be activated individually and call state is not synchronized Representative master number is busy if all of extensions are busy An additional operation for linked pair By setting Li...

Page 285: ...iPECS LIK Feature Description Operation Manual Issue 6 1 249 press PGM button will not activate a linked station...

Page 286: ...ter and all member If this value is set to OFF individual DND is worked by each room Linked Pair Usage OFF Incoming Call Only ON All Call Related Features SMDR Call Coverage Wake Up Message Wait VM Me...

Page 287: ...be followed 4 Zone Emergency Call Notify Station can make Emergency History button by pressing PGM 0 8 5 Each Zone Emergency Call Notify Station can see the emergency history of the specified zone onl...

Page 288: ...Flex buttons Conditions 1 A station receiving ICM ringing is considered busy and the associated station LED on all other stations will flash at 30 ipm 2 A station receiving ICM ringing will receive vi...

Page 289: ...t if action is not taken within Dial Tone Time or if the time between digits exceeds the Inter digit Timer Error tone is received should a time out occur 2 ICM Dial tone is removed after dialing the f...

Page 290: ...iPECS LIK Feature Description Operation Manual Issue 6 1 253 Related Features Intercom Signaling Mode Speakerphone Hardware...

Page 291: ...ive Hold Recall Timer Operation iPECS Phone To place an active ICM call on hold 1 Press the HOLD button the ICM button LED will flash at the exclusive hold rate ICM dial tone is received To retrieve t...

Page 292: ...rcom call as normal 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce Conditions 1 The ICM Signaling mode cannot be changed when an Intercom call is...

Page 293: ...dly to indicate the out of service state For iPECS Phone users if the SPEAKER is used the station will receive error tone for 30 second and then automatically return to idle Operation System Operation...

Page 294: ...and places an Intercom call to the new station number Operation iPECS Phone To activate step call while receiving busy on a dialed Intercom call 1 Dial a digit other than the last digit of the busy st...

Page 295: ...ersion table calls will follow the Tenancy Group Auto Ring Mode table Operation System Operation of Intercom Tenancy Groups is automatic when programmed Conditions 1 Intercom calls from a station to a...

Page 296: ...iPECS LIK Feature Description Operation Manual Issue 6 1 259 Related Features Intercom Call ICM Call CO IP Ring Assignment Flexible Numbering Plan Call Transfer Auto Service Mode Control Hardware...

Page 297: ...call 1 Press TRANS button 2 Dial the station to receive call 3 At answer or Splash tone announce call 4 Hang up return to idle Or 1 Press DSS BLF button for the desired station 2 At answer or Splash t...

Page 298: ...g the button connects to the station 2 If the receiving station is busy the transferring station may camp the call on to the busy station see Camp On 3 A station in DND or out of service cannot receiv...

Page 299: ...to scroll through the CLI Messages 165 123 23 36 21 11 09 10 CNT 2 To delete the current CLI Message 1 Press the button the next CLI message is displayed To delete all CLI Messages 1 Press the SPEED...

Page 300: ...in the Table below modified based on assignments in PGM 200 as follows Incoming Prefix Code My Area Code My Prefix Area Code International Access Code Inc Prefix Area Code Country Code Access Code Rec...

Page 301: ...stem Administrator Operation To assign a Flex button as a SMS SEND button 1 PGM FLEX PGM 36 SAVE To resend an existing SMS message 1 Press the PGM button 2 Dial 36 the SMS send code SMS SENDING MODE R...

Page 302: ...ill be shown as below ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 6 to select MS SMS message wait 1 ST Station Message wait 2 CL CLI Message wait 3 VS VMIM VSF message wait 4 VM external Voice Ma...

Page 303: ...WLAN Phone iPECS UCS Client 3 9 3 Station Message Wait Call Back Description When a called station does not answer or is in DND a station user can activate a Message Wait indication to request a Call...

Page 304: ...s back 1 Lift the handset or press the SPEAKER button 2 Previously busy station is called To retrieve Station Messages Waiting 1 Press MSG CALLBK button Either the message contents summary will be sho...

Page 305: ...ously busy station is called Conditions 1 A Message Wait Call Back return call will always ring at the receiving station overriding the Intercom signaling mode selected 2 A station can leave only one...

Page 306: ...nt to the station only while idle and is heard over the speaker Operation System Reminder tone is sent to stations automatically when assigned Conditions 1 The interval between tones can be 00 to 60 m...

Page 307: ...isconnected and the Page Zone s is returned to idle The default Page Zone dial codes are as follows iPECS 50 iPECS 100 iPECS 300 iPECS 600 iPECS 1200 Internal Page Zones 101 110 101 110 101 135 101 20...

Page 308: ...acts may be assigned to activate when External Page is accessed 9 A station is permitted only one Page Zone queue request at a time If a station attempts another Page Zone queue only the later queue r...

Page 309: ...signed as a MEET ME button Operation iPECS Phone To assign a Flex button as a MEET ME button 1 PGM FLEX SAVE To answer a page with Meet Me Page 1 Lift the handset or press the SPEAKER button 2 Dial th...

Page 310: ...s 1 Press the TRANS PGM button 2 Press the FLEX button to assign 3 Dial paging code 5xx 4 Dial Message number 001 070 5 Press the HOLD SAVE button To activate VMIM SOS paging 1 Press the assigned VMIM...

Page 311: ...on iPECS Phone To assign a PTT Flex button 1 PGM FLEX PGM 99 SAVE To log in to a PTT group 1 Dial 0 the PTT Log in out code 2 Dial the desired PTT group number 1 9 and 0 for all groups To log out of t...

Page 312: ...and receive announcements from any group 4 A station can only login to PTT groups to which it is assigned as a member 5 The station must have a PTT to place or receive PTT announcements As a default...

Page 313: ...1 Call to the busy station and user hears the busy tone 2 Press the MONITOR button on 3 soft buttons Use Navi Key to Display 3 Caller can listen to the existing conversation The others hears Warning...

Page 314: ...aces it in the Unused CO IP Group Upon receiving the CO Line recovery report the CO Line is automatically restored The fault is also reported to the iPECS NMS when configured Operation System Operatio...

Page 315: ...may Flash on a CO Line defined for PABX operation and will experience COS dialing restrictions if a PABX Trunk access code is dialed 2 During a Flash the LED for the CO line button will remain lit 3...

Page 316: ...1200 Private Lines are assigned to CO IP Group 00 Operation Conditions 1 Unused CO IP lines should be assigned to the appropriate group so that stations cannot access these lines 2 CO IP lines in Gro...

Page 317: ...e Mail group a predefined Voice Mail Id VMID will be sent to the VM system to identify the Mailbox to receive the call Operation System Operation of this feature is automatic Conditions 1 CO IP line P...

Page 318: ...ing VoIP call is based only on the derived IP Address 3 A busy station receives muted ring or Call Waiting tones as appropriate for the station s Off hook ring assignment 4 The system Ring mode can be...

Page 319: ...ion the system will hold analog CO lines in a busy state to users after release of a CO line by a station The time between the station disconnect and when the system changes the CO line status from bu...

Page 320: ...n the ring is not present for a period exceeding the Ring off timer alerting will stop This allows the system Ring cycle detection to be matched to the many and varied PBX systems Operation System Ope...

Page 321: ...will send open loop pulses at 10 pps with the assigned break make ratio Operation System Operation of this feature is automatic when programmed Conditions 1 The break make ratio is system programmable...

Page 322: ...Operation System System response to an incoming DID call analogue CO line 1 set up a connection based on the defined Start signal 2 collect incoming digits based on the programmed Receive Digit Count...

Page 323: ...amming STATION 1 SIP User ID Table PGM 111 Btn 19 2 Station SIP Attributes 2 PGM 126 Web only BOARD 1 H323 VoIP Attributes 2 SIP Gateway Attributes CO IP 1 CO Service Type PGM140 2 ISDN DID Remove Dig...

Page 324: ...om dial tone Conditions 1 Each CO IP path is separately assigned for DISA operation during Day Night and or Timed system operation mode DISA operation is active only when the system is in the assigned...

Page 325: ...IP Access PGM 142 Btn 11 3 DISA Service Attributes PGM 146 SYSTEM 1 DISA Retry Counter PGM 160 Btn 5 2 DISA COS Assignment PGM 166 3 DID DISA Busy Destination PGM 167 Btn 1 4 DID DISA Error Destinati...

Page 326: ...F signal can be adjusted from 40 to 990 milliseconds Operation System Operation of this feature is automatic when programmed Conditions 1 The system mutes the user s voice transmission to reduce inter...

Page 327: ...address Operation iPECS Phone To place an IP Call 1 Lift the handset or press the SPEAKER button 2 Press IP GRP button or dial IP Group access code 3 Dial xxx xxx xxx xxx use as the dot in the IP addr...

Page 328: ...e VoIP channel to connect to external H 323 networks or terminals and to support H 323v4 supplementary services In addition H 323 VoIP channels can register with an external H 323 GateKeeper to suppor...

Page 329: ...s for call services In addition to the IETF RFC 3261 Session Initiation protocol draft standard iPECS VoIP channels support other SIP related RFCs including RFC 2617 HTTP Authentication Basic Digest R...

Page 330: ...rnal VoIP party The DTMF signal can be DTMF tone Text String or DTMF protocol H 323 specification based on the system programming Operation System Operation is automatic based on the system database C...

Page 331: ...rvice is provided from the ISDN the iPECS system will deliver charge information for display in the LCD of iPECS Phones and include the AOC in SMDR records AOC is implemented in accordance with ETSI I...

Page 332: ...AA BBBBBBBBCCC DDDDDDDDD EEE FFF record at answer AA BBBBBBBBCCC DDDDDDDDD EEE FFF Where AA ISDN CO line number BB B Line Identification received CCC Called station DD D Speed Dial name EEE Speed Dia...

Page 333: ...iPECS LIK Feature Description Operation Manual Issue 6 1 296 1 PGM FLEX PGM 82 SAVE...

Page 334: ...his facility the station must be enabled and have a Flex button for KEYPAD FACILITY When activated the digits dialed by a user are sent in the Keypad Facility IE instead of the Called Party Number IE...

Page 335: ...tional digits allow the system to ring a specific station in the MSN pool of phone numbers iPECS 50 and MFIM100 250 MFIM300 500 MFIM600 1000 and MFIM1200 1500 When MSN or Sub address information is re...

Page 336: ...e Called Party Number from the ISDN does not match an MSN Table entry the received digits are treated as defined for DID calls to determine an index to the Flexible DID Table 2 The MSN Table employs t...

Page 337: ...he ISDN then sends incoming calls to the desired telephone number In this case the system does not set up a CO line to CO line Unsupervised Conference connection for the call Operation iPECS Phone To...

Page 338: ...EX 0 SAVE To request MCID while on an incoming ISDN call 1 Press the MCID REQUEST button Conditions 1 The ISDN must support the Malicious Caller Id Supplementary Service as defined by the EN300 130 st...

Page 339: ...Secretary with an appearance of the Private line 3 When put on hold a Private line will recall the user after the appropriate Hold timer The user will receive recall for the Hold Recall time and if s...

Page 340: ...tion Polarity reverse detection Ring detection Loop seizure Loop dialing E M Trunk Function E M line surge protection and over current protection E M Type V E line current detection M line Open or GND...

Page 341: ...iPECS LIK Feature Description Operation Manual Issue 6 1 303 Signal Voice port 2 Signal Voice port 4...

Page 342: ...nd and Forth line should be programmed unused ports 4W method is like the way of use only 2 ports even there are 4 ports LOOP Example for self testing Sinal port 1 Sinal port 3 Voice port 1 Voice port...

Page 343: ...ion This feature provides flexibility for CLI service In PGM 114 CLI Station Number PGM 114 F6 can be programmed Station CLI 2 Station CLI 5 will be newly made By using these new CLIs a specific CLI c...

Page 344: ...is 01 1 CLI is 031 450 01234567 Station 110 Call to outside via CO 2 CLIP table is 50 Station CLI 1 CLI is 01234567 Station 110 Call to outside via CO 3 CLIP table is 50 Station CLI 1 CLI is 012345678...

Page 345: ...the call and disconnect the Voice Mail The user s iPECS Phone must be assigned with an AME Flex button for proper operation Operation iPECS Phone To assign an AME button Ring Mode 1 PGM FLEX 564 0 SA...

Page 346: ...ature Description Operation Manual Issue 6 1 308 Programming NUMBERING 1 AME Feature PGM 109 Btn 2 Related Features External Auto Attendant Voice Mail VMIM VSF Integrated Auto Attd Voice Mail Hardware...

Page 347: ...he hook switch the intercom dial tone should be heard 4 SLT user press ACNR code 5 While on waiting state SLT user hears MOH System 1 The system initiates the ACNR process starting the ACNR Pause Time...

Page 348: ...mpletion of dialing the system will monitor the call for progress signals 6 To preserve ACNR feature in activated state SLT user does not go On Hook 7 While ACNR dialing or waiting state if SLT user g...

Page 349: ...atures see conditions below Conditions 1 This feature applies to all User and Attendant Programming except Custom Message CO IP line Disable and Version Display Auto Release of SPEAKER button also app...

Page 350: ...ne s MIC is activate Operation iPECS Phone To access an internal or external system resource 1 Press an assigned FLEX button Conditions 1 For iPECS Phones not equipped assigned with speakerphone the u...

Page 351: ...tton 2 Dial 73 to BGM code 3 Dial 00 10 to select hear and select the BGM 1 no BGM 2 Music 1 3 Music 2 4 VSF MOH 1 5 SLT MOH 1 6 SLT MOH 2 7 SLT MOH 3 8 SLT MOH 4 9 SLT MOH 5 10 VSF MOH 2 11 VSF MOH 3...

Page 352: ...remote devices 5 iPECS 50 does not provide Music 2 6 VSF MOHs must be recorded properly VSF MOH2 and VSF MOH3 should be assigned prompt number in PGM 171 button 5 and 6 7 SLT MOHs must be connected pr...

Page 353: ...ECS Phone To assign a CALL LOG button 1 PGM FLEX PGM 57 SAVE To access the Call Log menu 1 Press the CALL LOG button STATION 101 T 14 SUN 04 14 30 CALLED DIALED LOST 2 Using the Soft keys select the d...

Page 354: ...lay is enabled the CO IP name is displayed instead of the CO IP number Operation iPECS Phone To display the CO IP line name while calling 1 Press the CO IP button or CO IP Access code LCD displays CO...

Page 355: ...tivate deactivate DID call wait from an iPECS Phone 1 Press the DID CALL WAIT button 2 Dial activate deactivate code 1 or 0 respectively Conditions 1 DID call will follow the call routing defined in P...

Page 356: ...eration iPECS Phone To activate One Time DND while ringing 1 Press the DND button the DND LED lights station goes to DND state System Deactivation 1 When the station returns to idle DND is disabled an...

Page 357: ...Dial the telephone number 6 Press the HOLD SAVE button 7 Dial the name to be associated with the number optional 8 Press the HOLD SAVE button To place a call using the Flex button 1 Lift the handset...

Page 358: ...o meet the customer s needs Up to 29 different functions can be assigned any one of 15 different flash rates Operation System System implements flash rates automatically based on database entries Cond...

Page 359: ...one will be muted while the handset is off hook Conditions 1 While using the speakerphone lifting the handset will turn off the speakerphone To activate Group Listening the SPEAKER button must be pres...

Page 360: ...g to the destination in the highest priority matching scenario Operation iPECS Phone To create a scenario 1 Press the PGM button 2 Dial 24 the ICR menu or log on to the Station Web portal 3 Select the...

Page 361: ...Dial 587 the Station ICR code 5 Replace the handset return to idle Conditions 1 Any station allowed access may define scenarios in the station s Web portal 2 The conditions as listed under Call Forwa...

Page 362: ...ch destination scenario composed of Destination Scenario Priority Call profile table index 0 Deact 1 3 Call Profile table and Call profile timer Operation iPECS Phone To create a Call Profile Scenario...

Page 363: ...iPECS LIK Feature Description Operation Manual Issue 6 1 324 11 Select Call Profile Table Index 0 3 12 Select Call Profile Timer 10 60 sec...

Page 364: ...ion call forward 7 Enter Station ICR Code 8 Enter Call Profile Number 0 ICR fwd 1 3 Call Profile fwd Conditions 1 This feature is possible only Digital Co line 2 This feature is applied only incoming...

Page 365: ...ng An ICM call will cause the iPECS Phone to provide audible ICM ring tone The user must lift the handset or press SPEAKER to answer An SLT always functions in the Tone ring mode Operation iPECS Phone...

Page 366: ...iPECS LIK Feature Description Operation Manual Issue 6 1 327 Hardware iPECS Phone...

Page 367: ...o activate the microphone 1 Press the illuminated MUTE button the MUTE button LED is off and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from speakerpho...

Page 368: ...speaker Operation System Operation of Off hook ring signals is automatically controlled Conditions 1 While using the speakerphone a Camp On tone is provided over the speaker in place of the assigned O...

Page 369: ...ctivate On Hook Dialing 1 Press the SPEAKER button dial tone is received and the SPEAKER button LED lights 2 Place desired call dial station ICM number or select CO IP path and dial Conditions 1 If th...

Page 370: ...et or press SPEAKER button and take no action Prime Line as assigned will be accessed Conditions 1 Any of the station s Flex buttons may be assigned as the Prime Line When the user lifts the handset o...

Page 371: ...iPECS LIK Feature Description Operation Manual Issue 6 1 330 Related Features Speakerphone Intercom Call ICM Call Station Flexible Buttons Hardware iPECS Phone...

Page 372: ...e Operation iPECS Phone To download a Ring Tone from the system memory 1 Press the PGM button 2 Dial 15 Ring Tone Download code 3 Dial the desired Ring tone location 5 8 4 Dial digits 00 through 10 to...

Page 373: ...on a CO IP call using the LIP 8000 menu 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial Conditions 1 The saved number can be a maximum of 48 digits 2 Dialing the saved number will aut...

Page 374: ...message is sent to the display of the calling party OHVO call is terminated Conditions 1 Silent Text Messaging employs the Custom Message Pre defined Display Messages But Display Message code in TEXT...

Page 375: ...automatically activate the speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Group Listen is enabled pressing the SPEAKER button whi...

Page 376: ...as the last choice for an incoming CO IP call The Pool button LED provides the status for the duration of the call A Loop button provides an appearance for incoming CO IP calls when a direct CO IP ap...

Page 377: ...l show busy otherwise POOL buttons will only display the status of an activate call 5 POOL buttons will access a CO Line from the designated group using the Round Robin or Last Used method as assigned...

Page 378: ...Ipecs system without loss of any data or programming Operation This feature is automatically activated Conditions 1 If an iPECS Phone requires replacement the administrator must follow the terminal r...

Page 379: ...Knock down Station COS 22 Restore Station COS Auth code 23 Walking COS Auth code 24 ICR Scenario Scenario Data 25 LIP Phone Statistics Real time Packet Monitoring 31 Station Msg Wait Retrieve 32 CLI I...

Page 380: ...DE button 85 LOOP button 86 INTRUSION button 87 ICM button iPECS phones only 88 CAMP ON button 89 8 99 0 ISDN KEYPAD FACILITY button OHVO button Push To Talk Hot Desk Login Hot Desk Logout 7 Hunt Unco...

Page 381: ...am Menu display is graphically illustrated in the figure below USER PROGRAM MENU Displays First top level Menu selection 1 RING NEWKEYSET 2 COS Under selection 1 Ring select 1 5 as below 1 STA RING TY...

Page 382: ...ection 5 MESSAGE select 1 2 as below 1 SET PRE CUST MSG 2 PGM CUSTOM MSG 3 ACTIVE CONF ROOM 4 DEACTIVE CONF ROOM 5 MONITOR CONF_GROUP 1 SET PRE CUST MSG Under selection 6 HEADSET select 1 2 as below 1...

Page 383: ...Program Code and additional inputs that may be required 4 Press the SAVE button To activate a Station User Program Code feature or function 1 Press the PGM button the Station User Program Menu is disp...

Page 384: ...ined in the Phontage or UCS Client User Guide Conditions 1 The RECORD button LED will flash at 240 ipm while recording 2 This feature is available when using the VMIM VSF VM the Feature Server or usin...

Page 385: ...es External Auto Attendant Voice Mail VMIM VSF Integrated Auto Attd Voice Mail Conference Conference Group Multi Party Voice Conference Conference Room Auto Call Recording Hardware iPECS Phone VSF VMI...

Page 386: ...ouncement Responding to a Voice Over announcement 1 Use Camp On response procedure Conditions 1 When the called station responds via Camp On all conditions and options available to Camp On apply 2 OHV...

Page 387: ...ration Manual Issue 6 1 346 Programming STATION 1 Voice Over PGM 113 Btn 6 Related Features Call Waiting Camp On Group Listening Silent Text Message Pre defined Custom Text Display Messages Hardware i...

Page 388: ...m by pressing PGM Flex button Or program DSS button from web Flexible button PGM menu Editing LSS Labe 1 After connecting serial LSS enter ADM 129 and enter serial dss order and desired button number...

Page 389: ...When using keyset admin serial DSS buttons don t work 12 To program DSS button using keyset admin press the VOLUME UP DOWN button to scroll flexible button number index 13 When DSS configuration is ch...

Page 390: ...ive MFIM 1 Press the PGM button 2 Dial 078 the Attendant Station Program code 3 Dial to change standby MFIM to active MFIM Conditions 1 The system must be equipped with and properly programmed PGM 161...

Page 391: ...an be assigned to activate Alternate Attendant The ALT ATTENDANT button LED indicates the status of the Alternate Attendant feature On Attendant unavailable 3 A station which is receiving calls forwar...

Page 392: ...Group In addition to Main Attendant features the System Attendant is commonly used for System Attendant Programming Admin Programming and Day Night Timed Mode control Main Attendant Attendant group s...

Page 393: ...ns unanswered for the assigned Recall time the first available Attendant will also receive recall The Attendant and station will receive the recall signal for the Attendant Recall Timer period after w...

Page 394: ...ional information reference Appendix C of the iPECS Admin Programming Manual Note also some Program Codes are only available to the System Attendant or stations allowed access to the Attendant Program...

Page 395: ...ime from ISDN Message enter 1 on 0 off 7 ATD HOTDESK LOGIN 8 ATD HOTDESK LOGOUT 5 MESSAGE 1 SET PRE CUSTOM MSG enter station range Msg 00 20 2 DND FWD MSG CANCEL enter station range 3 CUSTOM DISP MSG...

Page 396: ...lay the desired menu item and enter the desired code 4 Dial additional inputs if required Condition Programming SYSTEM 1 System Attendant PGM 164 Btn 1 2 Main Attendants Assignment PGM 164 Btn 2 4 5 R...

Page 397: ...RM STOP button to terminate the Alarm Signal 1 PGM FLEX 565 SAVE To terminate an Alarm Signal while idle 1 Dial the Alarm Stop code 565 confirmation tone is received and the display returns to normal...

Page 398: ...alls To deactivate Call Forward 1 While idle press the FWD button Or 1 While Off hook press the FWD button 2 Dial Condition 1 The Conditions of the Call Forward feature apply 2 If the System Attendant...

Page 399: ...t stations will flutter at a rate of 240 ipm To deactivate CO IP Off Net Call Forward 1 Lift the handset or press the SPEAKER button 2 Press the FWD button 3 Dial 5 Off Net Forward code 4 Dial CO IP a...

Page 400: ...2 Off Net Forward PGM 111 Btn 14 SYSTEM 1 Off Net Prompt Usage PGM 160 Btn 11 2 DTMF Repeat Tone Usage PGM 160 Btn 15 3 System Attendant Assignment PGM 164 Btn 1 4 Unsupervised Conference Timer PGM 18...

Page 401: ...try in the Attendant Assignments program 2 The Attendant is informed of a queued Attendant call by the HOLD button LED flashing The calling intercom party will receive ring back tone or MOH as specifi...

Page 402: ...t Ring Scenario Mode automatically Auto Service Mode Control 1 Press PGM button PGM button LED flashes 60 ipm SPEAKER LED lights steady 2 Dial the Attendant Station Program code 8 to toggle between ma...

Page 403: ...IK Feature Description Operation Manual Issue 6 1 362 Related Features System Clock Set CO IP Ring Assignment LBC Loud Bell Control Dialing Restrictions Auto Service Mode Control System Call Routing H...

Page 404: ...ming each console is assigned to a button map in the system database The user or Administrator may then change individual Flex buttons as desired Operation of the DSS BLF Console Flex buttons is the s...

Page 405: ...lease Flex 10 Ext All Call Page Flex 11 Call Park 03 Flex 12 Station Group 3 Flex 13 38 Station 100 135 MAP 2 iPECS 100 Flex 1 34 Station 136 169 iPECS 50 Flex 1 14 Station 136 149 MAP 3 Flex 1 42 CO...

Page 406: ...Station 184 231 MAP 4 Flex 1 48 Station 232 279 MAP 5 Flex 1 48 Station 280 327 MAP 6 Flex 1 48 CO 001 048 MAP 7 Flex 1 48 CO 049 096 MAP 8 Flex 1 48 CO 097 144 MAP 9 Flex 1 48 CO 145 192 Programming...

Page 407: ...use the System Attendant may still disable the CO IP line The feature will take effect after the desired CO IP line goes to idle 2 Once the line is disabled all Attendant appearances for the disabled...

Page 408: ...wever may override the DND status to signal the station of an awaiting call Operation Attendant To activate DND Override while receiving DND tone 1 Press the ATD INTRUSION button the call signals at D...

Page 409: ...n as an ALARM STOP button to terminate the alert 1 PGM FLEX 565 SAVE To terminate an alert signal while idle 1 Dial the Alarm reset Code 565 confirmation tone is received and the Alert terminates Or 1...

Page 410: ...iPECS LIK Feature Description Operation Manual Issue 6 1 369 Conditions Related Features Alarm Signal Door Bell Emergency Call E 911 caller location Support Emergency Call Hardware...

Page 411: ...Attendant operates in conjunction with the Attendant s iPECS Phone to simplify operation and expand features and functions available to the Attendant For further information on ez Attendant refer to t...

Page 412: ...Pre selected Message for other stations 1 Press the PGM button 2 Dial 052 Attendant Station Program code 3 Dial the desired station range or the same station number twice for a single station 4 Press...

Page 413: ...To assign an ATD INTRUSION button 1 PGM FLEX PGM 86 SAVE To activate attendant intrusion while receiving busy on an Intercom call 1 Press ATD INTRUSION button Intrusion Warning Tone is provided to th...

Page 414: ...he formats are Date Month day year or Year month date Time 12 hour or 24 hour military Operation System Attendant To Change LCD Date Format toggle 1 Press the PGM button 2 Dial 042 the Date Display Fo...

Page 415: ...Dial 046 the Attendant Station Program code 3 Dial 1 to set DATE TIME using ISDN message 4 Press the SAVE button confirmation tone is heard and Attendant station returns to idle status Conditions 1 Th...

Page 416: ...ual Issue 6 1 375 Related Features LCR Least Cost Routing SMDR Station Message Detail Recording Auto Service Mode Control Automatic System Time Synchronization Automatic System Daylight Savings Time D...

Page 417: ...ays of call user and system status For further information on IP Attendant refer to the IP Attendant Installation and User Guide Operation System Attendant Operation of the IP Attendant is provided in...

Page 418: ...d 4 Dial the Camp On Answer feature code 600 camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial the Camp On Answer feature code 600 Conditions 1 Afte...

Page 419: ...go on hook and receive recall 6 If the SLT user presses the hook switch twice in less than 2 seconds a 3 way conference is established 7 If after a hook switch Flash the user takes no action for the d...

Page 420: ...e or program the station will receive howler tone as an error indication and the call attempt will be abandoned In order to complete the call the user must return to the on hook state and restart the...

Page 421: ...ation System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait Conditions 1 The system switches a 90 VDC supply On and Off to flash the SLT s neon lamp 2 Altho...

Page 422: ...the SLT Programming code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Enter name refer to Station Speed Dial Alphanumeric Chart 5 Momentarily depress the hook switch receive confir...

Page 423: ...mming when it s transferring Operation SLT To transfer to SLT when it s CO call 1 An User answers a call from CO with CLI 2 The User is transferring to another SLT 3 The SLT can see CLI of CO instead...

Page 424: ...and the line goes to waiting state 1 Flash Drop Flash detected and Line is disconnected 2 Flash Ignore Flash detected but Ignored 3 Hold Release Flash detected then the line is held and the line goes...

Page 425: ...UDP TCP TLS port 5060 or other value 7 Signaling Transport Mode UDP or TCP or TLS Line User Configuration 1 SIP Account Display Name Optional Station Name this will be applied to MFIM Station Name Use...

Page 426: ...iPECS LIK Feature Description Operation Manual Issue 6 1 385 4 CODEC...

Page 427: ...he other more than 4 digits and press to send Digit Map for 2nd Dial Tone Play self dial tone by SIP Phone Example in case of LIP8002 88xx SIP Phone type 0 0 is CO access code in the first CO group Sy...

Page 428: ...tration Registration 3 Re Registration frequency Registration Timer 4 Related Attributes SIP Data SIP Phone Attributes 211 Registration Timer Usage ON OFF Registration Timer by Provisioning in case of...

Page 429: ...iPECS LIK Feature Description Operation Manual Issue 6 1 388 6 Shorter timer will take more traffic on network...

Page 430: ...ibutes 211 Session Timer Support ON Disconnect Guard Time SIP Data SIP Phone Attributes 211 MAX Session Timer 180 second for example Minimum Guard Time for session timer negotiation SIP Data SIP Phone...

Page 431: ...iPECS LIK Feature Description Operation Manual Issue 6 1 390 DTMF RELAY...

Page 432: ...entation 1 MFIM will send OPTIONS message so often in 30 seconds to assist to maintain the address of SIP Phone s WAN Resolution 2 set static NAT address mapping by port forwarding For example 1 to 1...

Page 433: ...iPECS LIK Feature Description Operation Manual Issue 6 1 392 MFIM will set the Re Registration Timer for the SIP Phone If there is no Re...

Page 434: ...l implement multiple register to system 3 System will distinguish them by 1st Extension write it as a device with original MAC address from 2nd Extension write it as a device with virtual MAC address...

Page 435: ...they register to System MFIM For Who for all of specified Phone type or for one MAC specified Phone 1 CONFTYPE select Phone Type Mandatory Ericsson LG Enterprise WIT400H Currently MFIM tftp only does...

Page 436: ...press to send xxxx dial the other more than 4 digits and press to send Digit Map for 2nd Dial Tone Play self dial tone by SIP Phone Example in case of LIP8002 88xx SIP Phone type 0 0 is CO access code...

Page 437: ...t SIP Phone default signaling TCP port Local TLS Port SIP Phone default signaling TLS port Local RTP Port SIP Phone default RTP port start range Proxy Port SIP Server port for SIP Phones MFIM SIP Port...

Page 438: ...side OFF Save save provisioning for the specified common CONFTYPE or specific SIP Extension with Private MAC View display all of saved provisioning information Cert extract cert data to system if the...

Page 439: ...nd Dial Tone Digit Map on SIP Phone you will hear self dial tone from SIP Phone CO Access Code SEND after hearing CO dial tone press Dial Number ex CO Access Code 0 Dial Number 450 4500 dial 0 and pre...

Page 440: ...w o press SEND or key Refer to below Digit Map for Call Setup in SIP Phone you can program Digit Map according to System Numbering Plan Example in case of LIP8002 88xx SIP Phone type x T 0 xx xxx 1xx...

Page 441: ...call Receives 2nd call on Busy State 1 If do not support Call Wait or disabled 2 Reject the call by 486 busy 3 If support Call Wait and enabled 4 Accept the call and respond with Ringing 5 The call i...

Page 442: ...nHook 2 Call is automatically exclusively held on system 3 Only the Extension who made the call held can retrieve the call Music On Hold 1 System serves MOH from MISC to SIP Phone via VOIP VOIM channe...

Page 443: ...NSFER button 2 Dial destination number 3 Destination is ringing and answers the call Screened Or Destination is ringing Unscreened 4 Press TRANSFER COMPLETE button or OnHook Blind Transfer 1 During ta...

Page 444: ...on LG Enterprise SIP Phone Self Programming w Provisioning in which Feature Sync is ON NOTE With Feature Sync ON Call Forward data by Self Programming will be notified to system and applied to system...

Page 445: ...e SEND button 2 Ericsson LG Enterprise SIP Phone Self Programming w Provisioning in which Feature Sync is ON NOTE With Feature Sync ON DND setting by Self Programming will be notified to system and ap...

Page 446: ...Operation SIP Phone Self Conference 1 Make a call and connected 2 Press CONFERENCE button 3 Dial 2nd call and connected 4 Press JOIN button Or 1 Make a call and connected 2 Press HOLD button 3 Dial 2...

Page 447: ...all Wait is enabled The 2nd call is accepted by the SIP Phone and user who receives this 2nd call will hear notification tone from Phone itself The caller from CO or Station will hear ringback tone or...

Page 448: ...user is on a CO talking 2 SIP Phone user park the talking call and the call will be parked to system s Call Park Location press BLIND TRANSFER button dial Park Bin number SEND button 3 The SIP Phone u...

Page 449: ...12 MCIM REQUIREMENT FOR SIP PHONE Description For SIP Phone system should be equipped MCIM module to serve below features 1 Conference Room 2 Conference Group 3 Voice Over 4 Intrusion 5 Automatic Two...

Page 450: ...features 1 CO Line for H323 Networking SIP Trunking 2 DSP for generation of Busy Error Confirm Ring Back Hold Page Warning OHVA Intrusion Dial tones from system to SIP Phone 3 Relay of Music On Hold f...

Page 451: ...t s call t s rawdata t b slot add remove SIP Extension Call Trace t s sipext add t r sipext remove add remove SIP Stack Trace t s sip add t r sip remove add remove SIP Packet Trace t s fsipm add t r f...

Page 452: ...DSS BLF button 1 Press the DSS BLF 1003 button that you call to directly 2 The LED of button 1003 will blink 3 If station 1003 answers the call the LED of DSS BLF will be on To pick up call for DSS B...

Page 453: ...will be established If not voice call will be established To establish Video call after answering with voice call 1 Voice call will be established at first 2 Start Video codec negotiation pressing VID...

Page 454: ...hone This means that the user can use speed dials and do not need to have any special phone or application installed in the phone Also the use of DISA which is considered too complicated by many users...

Page 455: ...tdc se From sip 70111111 se pgw1 ipt ip tele dk 5060 user phone 9999 is a prefix with 3 to 5 digits that can be chosen freely by the customer When a call is placed from the mobile phone the To header...

Page 456: ...ration System ID Numbering Plans PGM 101 Virtual Registration Device ID STA VMEX SIP MAC Address automatic virtual assigned Data Station Number Replace create new VMEX Station Number a new or unused s...

Page 457: ...ou do in PGM 105 2 Mobile Number a incoming CLI from remote Mobile Phone address of SIP From message header This is ID of SIP Extension With this CLI the Mobile is identified as an extension 3 Connect...

Page 458: ...invite is automatically modified for example if To sip 999908920533 tdc se then 999908920533 is converted to 999908920533 and if the 9999 is incoming prefix then it is converted again to 08920533 and...

Page 459: ...isc device If you want to force VMEX to local mode you can make that by set PGM 211 Device NAT Usage NOT NAT If then you need to establish all of routable IP configuration VMEX RTP is non recursing by...

Page 460: ...5 7 DSP implementation for VMEX same as normal SIP extension VOIP RTP relay channel will be utilized dynamically when need to serve MOH Ringback Busy Tone Paging and so on at least 1 8 to maximum 1 2...

Page 461: ...ne detection is not supported Programming 1 Create new SIP Virtual CO lines VCOL System ID Numbering Plans PGM 101 Virtual Registration Device ID CO VOIM8 or VOIM24 you can specify number of channel b...

Page 462: ...iPECS LIK Feature Description Operation Manual Issue 6 1 417 RTP Diversion Method is automatically set to Non Recursing...

Page 463: ...nd signaling Outband signaling only not INBAND and 2833 3 Unregister VCOL purpose replace a virtual with a physical VOIM SIP Data PGM 133 set Virtual SIP Channel Mode to No state is set to disconnecte...

Page 464: ...set as INBAND Anyway the INBAND DTMF tone will be pass through virtual SIP CO line 7 DSP implementation for VCOL VOIP RTP relay channel usage for DSP facility is same as in case of SIP extension A ph...

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