Ergotron Yes 20, User Manual

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888-83-090-G-00 rev. C • 11/19
Troubleshooting
How do I know if my devices will draw more than the allowed current?
Have a qualifi ed electrician verify the unit’s current draw. Perform this test with devices installed and batteries discharged.
The devices are all plugged in, but they won’t charge. What do I do?
First, check the cabinet: With the switch in the down OFF position, inspect the main power cord and plug to make sure that they’re undamaged. Plug the cord into a
working power outlet. Next, check the devices: Verify that each device is connected to its power adapter and that each brick is plugged into the power column. Move
the switch to the up ON position to direct power to the devices. Still need some help? Contact Customer Care for assistance.
Someone tried to break into the unit and damaged a door. Can it be replaced?
Yes, you can order a replacement. Contact Customer Care. We’ll ask you for the model number of your unit and whether it’s for the front or side of the unit.
My power cord/plug is damaged. Is it covered under warranty?
For warranty information visit: www.ergotron.com/warranty
When I plug in the unit it trips the circuit breaker. What is wrong?
The cabinets are designed to run on a 15 amp circuit. If you have other equipment or appliances plugged into the same circuit you may be overloading it. Have a
qualifi ed electrician check that adequate power is available in the circuit.
My unit was damaged during shipment. What should I do?
Please contact Customer Care and we’ll work with you.
How do I fi nd the unit’s serial number?
The serial number label is located inside the IT area near the base.
Can I remove a bay divider?
Yes! Locate the tab at the base of the front of the divider. Place a piece of masking tape on the shelf in front of the tab to protect the shelf's fi nish, then carefully and
gently pry up the tab using a narrow fl at-head screwdriver.
WARNING: Failure to observe the following safety notices may result in serious personal injury or equipment damage.
Inspect for damage, dirt and debris on a regular basis. All paint and plastic components used will withstand cleaning by most commonly used, diluted, non-abrasive
solutions such as quaternary ammonia compounds, ammonia enzyme cleaners, bleach, or alcohol solutions. It is recommended that any cleaning solution be tested
on a small, inconspicuous area to ensure it does not harm the surface.
• Marks from permanent marker, dry-erase marker, and pens can be removed with 91% isopropyl alcohol and a soft cloth.
• Iodine stains can be removed with commonly used cleaners and a soft cloth.
• Do not use steel wool or other abrasive materials that may damage the surface fi nish.
WARNING: To avoid risk of electric shock, do not expose electrical components to water, cleaning solutions or other potentially corrosive liquids or
substances.
WARNING: Do not immerse in liquid or allow liquids to fl ow inside. Wipe all cleaners off surface immediately using a damp cloth. Dry the surface thoroughly
after cleaning.
WARNING: Do not use fl ammable cleaners on surfaces.
CAUTION: Adjustment, Service, Replacement - DO NOT attempt to adjust, service or replace any part unless directed to do so through Ergotron-approved
documentation (i.e. installation instructions). Only Ergotron, Inc. or an Ergotron-certifi ed entity may adjust, service or replace components. If any component is
missing or damaged, this must not be used. Contact Ergotron immediately to request a replacement part.
Cleaning and Maintenance