17
Ensure the desk is turned off and the power cable is unplugged before cleaning.
Wipe the dust on the surface with a damp cloth.
Problem
Solution
The desk is not
responding when
pressing the up or
down buttons whilst
powered.
•
Ensure all cables are connected well.
•
If the problem persists, contact help.Kogan.com for
assistance.
When adjusting, the
desk is rising at a low
speed.
•
Ensure the desk is not loading more than 70kg.
•
If the problem persists, contact help.Kogan.com for
assistance.
The motor is not
moving as instructed.
Stop use and contact help.Kogan.com for assistance.
The desk can be
adjusted down but
cannot go up.
•
Reposition the desk.
•
If the problem persists, stop use and contact help.Kogan.com
for assistance.
The desk is moving
upwards/downwards.
•
Ensure the desk is not loading more than 70kg.
•
If the problem persists, stop use and contact help.Kogan.com
for assistance.
The desk has been
overworked.
•
Turn off the desk and restart after 18 minutes.
•
If the problem persists, stop use and contact help.Kogan.com
for assistance.
TROUBLESHOOTING
CLEANING & CARE
Notes:
•
Do not allow water to drop into the internals or allow it to loosen connections.
•
Do not clean the desk with corrosive or abrasive materials.
