ERE H series, Manual

Page: 45 / 55

R U/L/H Series
User Guide, Rev. 00 (May 2015)
45
4 Troubleshooting
4.1 No communication with the modem
If there is no communication with the modem do the following steps:

Check all external connections of the modem
 Verify if power supply is correct
 Check if TCP/IP parameters are correct

Check if any firewall is not blocking connection with the modem
4.2 Modem answers but there is no internet connection
If there is no internet connection do following:
 Check if antenna is connected properly

Check if you have reception of GPRS/EDGE/HSPA signal in your area (on website of GSM
provider

Check if you configured your modem with proper parameters provided by your network
provider (they should match in order to connect to internet)

In case you do not have internet access contact your provider in order to get internet access