16
GUARANTEE
At
Erbauer
we take special care to select high quality materials and use manufacturing
techniques that allow us to create ranges of products incorporating design and durability.
That’s why we offer a 2 year trade guarantee against manufacturing defects on our
Erbauer
products.
This product is guaranteed for 2 years from the date of purchase, if bought in store,
delivered or bought online. You may only make a claim under this guarantee upon
presentation of your sales receipt or purchase invoice. Please keep your proof of
purchase in a safe place.
This guarantee covers product failures and malfunctions provided the
Erbauer
product
was used for the purpose for which it is intended and subject to installation, cleaning,
care and maintenance in accordance with standard practice and with the information
contained above and in the user manual. This guarantee does not cover defects and
damage caused by or resulting from:
• Normal wear and tear, including accessory wear
• Overload, misuse or neglect
• Repairs attempted by anyone other than an authorised agent
• Cosmetic damage
• Damage caused by foreign objects, substances or accidents
• Accidental damage or modification
• Failure to follow manufacturer’s guidelines
• Loss of use of the goods
This guarantee is limited to parts recognised as defective. It does not, in any case, cover
ancillary costs (movement, labour) and direct and indirect damage.
If the
Erbauer
product is defective during the guarantee period, then we reserve the
right, at our discretion, to replace the item with a product of equivalent quality and
functionality or to provide a refund.
This guarantee only applies to the country of purchase or delivery and is not transferrable
to any other countries. This guarantee is non-transferrable to any other person or
product. Relevant local law will apply to this guarantee.
Guarantee related queries should be addressed to a store affiliated with the distributor
you purchased the
Erbauer
product from.
This guarantee is in addition to and does not affect your statutory rights relating to faulty
goods as a consumer.