QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
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Calls can be easily parked by placing the current call on hold and then pressing the park button followed by the desired extension. This can be
further simplified if the desired Call Park extension is already mapped to the phone, then the user will just press that specific park key and the call will
automatically be parked to that extension.
The pickup user will be able to pick up the parked call from any destination by calling the extension where the call has been parked (either by its PBX
number or SIP address). The authentication password will be prompted (if configured) of the call park extension in order to retrieve the parked call.
Please Note:
The Call Parking is valid for the period defined in the
. By default it is 15 minutes. During that time hold
music (if configured) will be played to the parked party. When the
Retrieve Timeout
expires, the phone that initiated the call parking will start to ring.
If no one picks up the parked call, or if the phone is off hook, the parked call will be automatically disconnected.
Please Note:
Anyone who wishes to retrieve the parked call will be requested to pass a password authentication (if the password is defined for the
call park extension) to resume the parked call. The parked call will be disconnected if an incorrect password has been inserted and authentication
has been rejected. To avoid unexpected calls received on the extension used for call parking, it is recommended to use virtual extensions for the
Call Park
service.
Barge In Service
Attention:
The
Barge In
service is an optional feature and can be activated with a feature key from the
page.
The
Barge In
service on the QX1000 allows the PBX users to participate to the third party's calls while remaining imperceptible. With the special
feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may dial in to the active calls between the other local
PBX user and his call partner and depending on the configuration and the feature code used you may listen to the call, additionally be able to speak
to the extension user only or to all participants.
This service offers three options:
•
Listen in
– with this option you may only listen to the third party’s call without being able to speak in the call. No sound notification
will be heard in the third party’s call when you dial in.
•
Whisper –
with this option you may listen to the third party’s call and speak to the extension to which you have barged in. Only that
extension will hear a sound notification when you dial in.
•
Barge in –
with this option you may listen to the third party’s call and speak to all participants in the call. All participants of the call
will hear a sound notification when you dial in.
To use the
Barge In
service options, the
Barge In
feature should be enabled and configured on the extension (from
) to
which you wish to barge in the call.
Attention:
Barge In
service calls are not displayed in
Active Calls
table on the
, nor are registered in the
Upload Universal Extension Recordings
The
Upload Universal Extension Recordings
are to be defined by the QX1000 administrator and will be present instead of the default voice
messages for all extensions on the QX1000. They will be used when no custom messages have been uploaded or recorded.
The following system messages can be uploaded from this page:
•
Hold Music
– played to the held user. The
link is used to select the way custom hold music will be provided.
•
Voice Mail Regular Greeting
– played when a caller reaches the extension’s voice mailbox.
•
Voice Mail Out-of-Office Greeting
– played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled.
•
Incoming call blocking
- played when a blocked user calls the extension.
•
Outgoing call blocking
– played when the extension dials a blocked destination.
•
Call Queue Welcome Message
- played when a caller joins the extension’s call queue.
•
Call Queue Message
- played when a caller is being held in the queue.
