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Epson XP-432 Series, User Manual

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Epson XP-432 Series User Manual Download Page 114

The Printout Problem Could Not be Cleared

If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the
printer driver.

Related Information

&

“Uninstalling Applications” on page 100

&

“Installing Applications” on page 102

Other Printing Problems

Printing Is Too Slow

❏

Close any unnecessary applications.

❏

Lower the quality setting. High quality printing slows down the printing speed.

❏

Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.

❏

Windows

Select 

High Speed

 on the printer driver's 

More Options

 tab.

❏

Mac OS X

Select 

System Preferences

 from the 

 menu > 

Printers & Scanners

 (or 

Print & Scan

, 

Print & Fax

), and

then select the printer. Click 

Options & Supplies

 > 

Options

 (or 

Driver

). Select 

On

 as the 

High Speed

Printing

 setting.

❏

Disable 

Quiet Mode

.

❏

Control Panel

From the home screen, select 

Quiet Mode

, and then disable it.

❏

Windows

Select 

Off

 as the 

Quiet Mode

 setting on the printer driver's 

Main

 tab.

❏

Mac OS X

Select 

System Preferences

 from the 

 menu > 

Printers & Scanners

 (or 

Print & Scan

, 

Print & Fax

), and

then select the printer. Click 

Options & Supplies

 > 

Options

 (or 

Driver

). Select 

Off

 as the 

Quiet Mode

setting.

Related Information

&

“Menu Options for Printer Setup” on page 86

Printing Slows Down Dramatically During Continuous Printing

Printing slows down to prevent the printer mechanism from overheating and being damaged. However, you can
continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes. Printing speed
does not return to normal if the power is off.

User's Guide

Solving Problems

114

Summary of Contents for XP-432 Series

Page 1: ...User s Guide NPD5237 00 EN ...

Page 2: ...urred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of an...

Page 3: ...ITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH TH...

Page 4: ...rinting Original Writing Paper and Calendars 28 Printing Original Envelopes 29 Printing Photos Using Other Features 31 Menu Options for Printing Photos 32 Printing from a Computer 33 Printing Basics Windows 33 Printing Basics Mac OS X 35 Printing on 2 Sides for Windows only 37 Printing Several Pages on One Sheet 38 Printing to Fit the Paper Size 39 Printing Multiple Files Together for Windows Only...

Page 5: ...nu Options for File Sharing Setup 89 Menu Options for Restore Default Settings 89 Network Service and Software Information Epson Connect Service 90 Web Config 90 Running Web Config on a Web Browser 91 Running Web Config on Windows 91 Running Web Config on Mac OS X 91 Windows Printer Driver 92 Guide to Windows Printer Driver 92 Making Operation Settings for the Windows Printer Driver 95 Mac OS X Pr...

Page 6: ...116 Scan Quality Is Poor 116 Characters Are Blurred 116 An Image of the Reverse Side of the Original Appears in the Scanned Image 117 Moire Cross Hatch Patterns Appear in the Scanned Image 117 Scanning Area or Direction Is Not Correct 117 The Scanned Image Problem Could Not be Cleared 118 Other Scanning Problems 118 Cannot Scan in Full Auto Mode in EPSON Scan 118 Thumbnail Preview Does Not Work Pr...

Page 7: ...g the printer on a network You can obtain the latest versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications ...

Page 8: ...uch as Windows 8 1 Windows 8 Windows 7 Windows Vista and Windows XP refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition...

Page 9: ...ct to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on your hands wash them ...

Page 10: ...ct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is tilted at an angle When storing or transporting the printer avoid tilting...

Page 11: ...light is flashing The methods for using memory cards vary according to card type Be sure to refer to the manual packaged with your memory card for details Use only memory cards compatible with the printer Related Information Supported Memory Card Specifications on page 123 Advisories and Warnings for Using the LCD Screen The LCD screen may contain a few small bright or dark spots and because of it...

Page 12: ...Loads paper C Paper support Supports loaded paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper Before printing raise the stopper to prevent the ejected paper from falling off the tray F Control panel Operates the printer A B User s Guide Printer Basics 12 ...

Page 13: ...nozzles underneath A Document cover Blocks external light while scanning B Scanner glass Place the originals C Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer A B A AC inlet Connects the power cord B USB port Connects a USB cable User s Guide Printer Basics 13 ...

Page 14: ...g the power cord when the power light is off B Displays the home screen C Returns to the previous screen D u d l r OK Use the u d l r buttons to select a menu and press the OK button to run the selected menu E Selects the number of pages to print F Stops the current operation G Starts an operation such as printing or copying Guide to the LCD Screen Menus and messages are displayed on the LCD scree...

Page 15: ...he printer makes However enabling this may reduce print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level This is a shortcut to the following menu Setup Printer Setup Quiet Mode Setup Enters Setup mode that allows you to make maintenance printer setup and network settings Help Displays help information on basic operati...

Page 16: ...screen for entering the password for your Wi Fi network Icons Descriptions AB12 Changes letters to uppercase ab12 Changes letters to lowercase Symbol Displays symbols l r Moves the cursor to the left or right Deletes a character to the left backspace Space Enters a space to the right of the cursor Done Closes the software keyboard screen and displays a confirmation screen or moves to the next scre...

Page 17: ...p too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout D...

Page 18: ...n 20 Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 For manual 2 sided printing you can load up to 30 sheets for paper with one side already printed Note The availability of paper varies by location For the latest information on paper available in your area contact Epson support Commercially Available Paper Media Name Size Loading Capacity Sheets Manual 2 Sided Printin...

Page 19: ... Photo Pa per 1 Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy 1 Glossy Photo Paper Glossy Epson Matte Paper Heavyweight 1 Matte Epson Matte Epson Photo Quality Ink Jet Paper 1 Matte Epson Matte Plain paper 1 plain papers plain papers Envelope Envelope Envelope 1 These paper types are compatible with Exif Print and PRINT Image Matching when printed by the printer driver For more i...

Page 20: ...de of the rear paper feed with the printable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Envelopes User s Guide Loading Paper 20 ...

Page 21: ... screen is not displayed if the paper is not loaded along the right side of the rear paper feed An error occurs when you start printing Note The paper setting screen is not displayed if you have disabled Paper Configuration in the following menus Go to step 7 Setup Printer Setup Paper Source Settings Paper Configuration 6 On the paper size setting screen select the paper size using the u or d butt...

Page 22: ...ote Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 17 Available Paper and Capacities on page 18 User s Guide Loading Paper 22 ...

Page 23: ...st or stains on the scanner glass 3 Place the original face down and slide it to the corner mark Note The area 1 5 mm from the edges of the scanner glass is not scanned To copy a photo place it 5 mm away from the corner of the scanner glass You can place up to two photos at the same time depending on the size of originals Leave 5 mm between photos User s Guide Placing Originals on the Scanner Glas...

Page 24: ...away from the horizontal and vertical edges of the scanner glass Place multiple photos at least 20 mm apart from each other The photos should be larger than 15 x 15 mm 4 Close the cover gently Note Remove the originals after scanning or copying If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass User s Guide Placing Originals on the Scanner Gl...

Page 25: ...ormation Supported Memory Card Specifications on page 123 Inserting and Removing a Memory Card 1 Insert a memory card into the printer The printer starts reading the data and the light flashes When reading is complete the light stops flashing and remains on cImportant Do not try to force the card all the way into the slot It should not be fully inserted User s Guide Inserting a Memory Card 25 ...

Page 26: ...u remove the memory card while the light is flashing the data in the memory card may be lost Note If you access the memory card from a computer you need to operate the computer to safely remove the removable device Related Information Accessing a Memory Card From a Computer on page 129 User s Guide Inserting a Memory Card 26 ...

Page 27: ...otos on your memory card Select Photos use the Select by Date menu to sort photos by date and select all photos of the same date at the same time Display Options use the Thumbnail menu to display nine photos on a screen 5 Press the d button to display the menu select Print Settings using the u or d button and then press the OK button Note Select Crop Zoom if you want to crop a part of a photo Use ...

Page 28: ...e l or r button and then press the OK button 4 Select Personal Stationery using the u or d button and then press the OK button 5 Select a menu item using the u or d button and then press the OK button Note When printing greeting cards you can add an image stored in the printer instead of using a photo on your memory card To add an image stored in the printer select Template Art 6 Follow the on scr...

Page 29: ...lect the type of ruled line to print on the greeting card Line Color Select the color of the ruled line to print on the greeting card Printing Original Envelopes You can create original envelopes by adding an image stored in the printer using the Personal Stationery menu You can use the same image to print greeting cards that match the envelopes First print a diagram of an envelope on A4 size pape...

Page 30: ... Paper Feed on page 19 Folding Envelopes After printing a diagram of an envelope print an instruction sheet that shows you how to fold the envelope and then lay the instruction sheet on top of the diagram and fold them together 1 Select Origami Envelope Instruction from the Origami menu and then press the OK button 2 Select the envelope size that you selected to print the envelope diagram using th...

Page 31: ...on and then press the OK button Follow the on screen instructions to print Related Information Menu Options for Printing Photos on page 32 Printing from a Slideshow You can run a slideshow of the photos on your memory card and then print photos from the slideshow Enter More Functions from the home screen using the l or r button and then press the OK button Select Slide Show using the u or d button...

Page 32: ...x button to start printing If you want to change the print settings press the d button Setting items are the same as in Print Photos mode Related Information Printing Photos by Selecting from a Memory Card on page 27 Menu Options for Printing Photos on page 32 Menu Options for Printing Photos Select Photos Select by Date Displays the photos on the memory card sorted by date You can print all photo...

Page 33: ...ay be corrected Crop Zoom Enlarges a part of the photo to be printed Select Group If you have more than 1000 photos on your memory card photos are automatically divided into groups containing a maximum of 999 photos Select a group to display Printing from a Computer Printing Basics Windows Note See the online help for explanations of the setting items Right click an item and then click Help Operat...

Page 34: ...k Settings to select the amount of enlargement Orientation Select the orientation you set in the application Paper Type Select the type of paper you loaded Color Select Grayscale when you want to print in black or shades of gray Note When printing on envelopes select Landscape as the Orientation setting 7 Click OK to close the printer driver window 8 Click Print Related Information Available Paper...

Page 35: ...og If necessary click Show Details or d to expand the print window 4 Make the following settings Printer Select your printer Presets Select when you want to use the registered settings Paper Size Select the paper size you loaded in the printer When printing with no margins select a borderless paper size Orientation Select the orientation you set in the application Note If the above setting menus a...

Page 36: ...llowing settings Media Type Select the type of paper you loaded Expansion Available when selecting a borderless paper size In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper Select the amount of enlargement Grayscale Select to print in black or shades of gray 7 Click Print Related Information Available Pa...

Page 37: ...d Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 2 sided printing may not be available when the printer is accessed over a network or is used as a shared printer 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Select Manual Long edge binding or Manual Short edge binding from 2 Sided Printing on the Main tab 5 Click S...

Page 38: ... the printer driver window 4 Select 2 Up or 4 Up as the Multi Page setting on the Main tab 5 Click Page Order make the appropriate settings and then click OK to close the window 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 19 Printing Basics Windows on page 33 Printing Several P...

Page 39: ...nting to Fit the Paper Size Windows Note This feature is not available for borderless printing 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Make the following settings on the More Options tab Document Size Select the paper size you set in the application Output Paper Select the paper size you loaded in the printer Fit to Page is selected automa...

Page 40: ...g 8 Set the other items as necessary 9 Click Print Related Information Loading Paper in the Rear Paper Feed on page 19 Printing Basics Mac OS X on page 35 Printing Multiple Files Together for Windows Only Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as layout p...

Page 41: ...he File menu 8 Select the Layout and Edit menus in Job Arranger Lite to edit the Print Project as necessary 9 Select Print from the File menu Related Information Loading Paper in the Rear Paper Feed on page 19 Printing Basics Windows on page 33 Printing One Image on Multiple Sheets to Create a Poster for Windows Only This feature allows you to print one image on multiple sheets of paper You can cr...

Page 42: ...en click OK 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 19 Printing Basics Windows on page 33 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides User s Guide Printing 42 ...

Page 43: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 43 ...

Page 44: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 44 ...

Page 45: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 45 ...

Page 46: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 46 ...

Page 47: ...printing features available on the printer driver Related Information Windows Printer Driver on page 92 Mac OS X Printer Driver on page 95 Adding a Printing Preset to Print Easily If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 47 ...

Page 48: ...om the File menu Select the printer from Format For select the paper size and then enter a percentage in Scale Close the window and then print following the basic printing instructions Adjusting the Print Color You can adjust the colors used in the print job PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original ...

Page 49: ...int information such as a user name and printing date as headers or footers Click Watermark Features in the More Options tab and then select Header Footer Click Settings and select necessary items from the drop down list Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper See the application s help for details Note ...

Page 50: ...ork as your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service Related Information Epson Connect Service on page 90 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code http ipr to a Printing Using Epson iPrint Start Epson iPrint from your smart devic...

Page 51: ...ct what you want to print such as photos documents and web pages E Displays the screen to make print settings such as paper size and paper type F Displays the paper size When this is displayed as a button press it to display the paper settings currently set on the printer G Displays photos and documents you selected H Starts printing Note To print from the document menu using iPhone iPad and iPod ...

Page 52: ... For details see the AirPrint page on the Apple website Related Information Cannot Use AirPrint on page 109 Loading Paper in the Rear Paper Feed on page 19 Canceling Printing Note In Windows you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel When printing several pages from Mac OS X ...

Page 53: ...you want to cancel and then select Cancel Related Information Windows Printer Driver on page 92 Canceling Printing Mac OS X 1 Click the printer icon in the Dock 2 Select the job you want to cancel 3 Cancel the job Mac OS X v10 8 x or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete User s Guide Printing 53 ...

Page 54: ...he u or d button and change settings using the l or r button Note If you want to copy by reducing or enlarging the size of a document by a specific percentage select Custom Size as the Reduce Enlarge setting and press the OK button Then specify a percentage using the or button You can change the percentage in increments of 10 by holding down the or button 7 Press the x button Related Information L...

Page 55: ... facing pages of a book and so on onto a single sheet of A4 size paper in 2 up layout Reduce Enlarge Enlarges or reduces the originals Actual Size Copies at 100 magnification Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scann...

Page 56: ...l or r button and then press the OK button 3 Select Copy Restore Photos using the u or d button and then press the OK button 4 Select whether or not to restore the colors in faded photos 5 Check the screen and place the photos on the scanner glass 6 Press the x button The photos are scanned and displayed on the screen 7 Select Print Settings using the d button and then press the OK button Check th...

Page 57: ...rmation on settings such as zoom is not displayed Print Settings Paper Size Select the paper size you loaded Paper Type Select the paper type you loaded Borderless To print without margins around the edges select Borderless The image is enlarged a little to remove margins from the edges of the paper To print with margins around the edges select With Border Quality Select the print quality Selectin...

Page 58: ...Placing Originals on the Scanner Glass on page 23 Inserting a Memory Card on page 25 Menu Options for Scanning on page 60 Scanning to the Cloud You can send scanned images to could services using the Scan to Cloud feature Before using this feature make settings using Epson Connect See the following Epson Connect portal website for details https www epsonconnect com http www epsonconnect eu Europe ...

Page 59: ... Scan to Computer PDF Saves the scanned image in PDF format Scan to Computer Email Starts the email client on your computer and then automatically attaches it to an email 4 Select the computer to which you want to save the scanned images Note You can change to frequently used scan settings such as the document type folder to save or save format by using Epson Event Manager When the printer is conn...

Page 60: ...ng The following options are available on the Scan to Memory Card menu and Scan to Cloud menu Note Available options vary depending on the menu selected Format Select the format in which to save the scanned image Color Select whether to scan in color or in monochrome Scan Area Select the scan area To crop the white space around the text or image when scanning select Auto Cropping To scan at the ma...

Page 61: ...he EPSON Scan help for an explanation of each setting item Scanning Basics This section uses EPSON Scan s Home Mode to explain the basics of scanning The operation work flow is the same in other scanning modes 1 Place the originals 2 Start EPSON Scan 3 Select Home Mode from the Mode list User s Guide Scanning 61 ...

Page 62: ...ditions the scan results may not be as intended Clear Thumbnail and only place one photo When placing multiple photos place them at least 20 mm 0 8 inch apart Also the edge area of the scanner glass is not scanned 6 Adjust the quality or brightness of the image as necessary Note Depending on the originals the scan results may not be as intended 7 Click Scan 8 In the File Save Settings screen make ...

Page 63: ...tart scanning by simply placing the original and clicking Scan Select Full Auto Mode from the Mode list in EPSON Scan Scanning at Specified Sizes Office Mode You can scan originals at the specified size without previewing the image Select Office Mode from the Mode list in EPSON Scan User s Guide Scanning 63 ...

Page 64: ...Note Office Mode is not available for Japanese operating systems User s Guide Scanning 64 ...

Page 65: ...g the Image Quality Professional Mode You can scan images while adjusting the quality and color This mode is recommended for advanced users Select Professional Mode from the Mode list in EPSON Scan User s Guide Scanning 65 ...

Page 66: ...ta on a smart device or to Cloud services send it by email or print it Related Information Epson Connect Service on page 90 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code http ipr to a Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen The following screens are subject to...

Page 67: ...you do not need to select it again from the next time D Displays the scanning screen E Displays the screen where you can make scan settings such as resolution F Displays scanned images G Starts scanning H Displays the screen where you can save scanned data to a smart device or Cloud services I Displays the screen where you can send scanned data by email J Displays the screen where you can print sc...

Page 68: ...able EPSON Status Monitor 3 Related Information Windows Printer Driver on page 92 Checking the Ink Levels Mac OS X 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor Ink Cartridge Codes Epson recommends the use of genuine Epson ink cartridges Epson cannot ...

Page 69: ...l room temperature and keep them away from direct sunlight Epson recommends using the ink cartridge before the date printed on the package For best results use up ink cartridge within six months of opening the package For best results store ink cartridge packages with their bottom down After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at le...

Page 70: ...idge otherwise the cartridge may become unusable Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing Install all ink cartridges otherwise you cannot print Do not replace ink cartridges with the power off Do not move the print head by hand otherwise you may damage the printer Do not turn off the printer during ink charging If the ink charging is in...

Page 71: ...erve remains in the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Although the ink cartridges may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement Do not disassemble or remodel the ink car...

Page 72: ...tton When replacing ink cartridges before they are expended Enter Setup from the home screen using the l or r button and then press the OK button Select Maintenance using the u or d button and then press the OK button Select Ink Cartridge Replacement using the u or d button and then press the OK button Next press the x button 2 When replacing the black ink cartridge gently shake the new black ink ...

Page 73: ...ellow tape cImportant Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing 4 Open the scanner unit with the document cover closed User s Guide Replacing Ink Cartridges 73 ...

Page 74: ...arging If the ink charging is incomplete you may not be able to print Related Information Ink Cartridge Codes on page 68 Ink Cartridge Handling Precautions on page 69 Temporarily Printing with Black Ink When color ink is expended and black ink still remains when printing from a computer you can use the following settings to continue printing for a short time using only black ink Type of paper plai...

Page 75: ...eplace the expended ink cartridge as soon as possible Note If EPSON Status Monitor 3 is disabled access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 The available period varies depending on the usage conditions User s Guide Replacing Ink Cartridges 75 ...

Page 76: ...l printing Note If you cannot cancel printing from the computer cancel using the printer s control panel 2 Access the printer driver window 3 Clear Borderless on the Main tab 4 Select plain papers or Envelope as the Paper Type setting on the Main tab User s Guide Replacing Ink Cartridges 76 ...

Page 77: ...he printer s control panel 3 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 4 Select On as the Permit temporary black printing setting 5 Access the print dialog 6 Select Print Settings from the pop up menu 7 Select any paper size except for a borderless size as the Paper Size setting 8 Select pl...

Page 78: ...nded Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Composite black looks slightly different from pure black In addition the print speed is reduced To maintain the quality of the print head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select t...

Page 79: ...ozzle check and head cleaning about four times wait for at least six hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out always turn the printer off by pressing the P button To keep the print head operating at ...

Page 80: ...button 8 Follow the on screen instructions to clean the print head 9 When cleaning is finished select Nozzle Check using the u or d button and then follow the on screen instructions to print the nozzle check pattern again Repeat cleaning and printing the pattern until all lines are printed completely Related Information Loading Paper in the Rear Paper Feed on page 19 Checking and Cleaning the Prin...

Page 81: ...ns Related Information Loading Paper in the Rear Paper Feed on page 19 Aligning the Print Head If you notice a misalignment of vertical lines or blurred images align the print head Aligning the Print Head Control Panel 1 Load A4 size plain paper in the printer 2 Enter Setup from the home screen using the l or r button and then press the OK button 3 Select Maintenance using the u or d button and th...

Page 82: ...size plain paper in the printer 2 Access the printer driver window 3 Click Print Head Alignment on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 19 Windows Printer Driver on page 92 Aligning the Print Head Mac OS X 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print...

Page 83: ... operating sounds for a while after the paper is ejected This is normal and not a sign of a malfunction 7 Repeat this procedure until the paper is not smeared with ink Note If you have a paper feed problem and if you have a cleaning sheet that came with Epson genuine paper you may be able to solve the paper feed problem by using the cleaning sheet instead of using A4 size plain paper When using th...

Page 84: ...ect the printer s energy efficiency Please consider the environment before making any change Saving Power Control Panel 1 Enter Setup from the home screen using the l or r button and then press the OK button 2 Select Printer Setup using the u or d button and then press the OK button 3 Select Power Off Timer or Sleep Timer using the u or d button and then press the OK button 4 Select the setting us...

Page 85: ...2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Apply To make the printer turn off automatically select the time period as the Power Off Timer setting and click Apply User s Guide Maintaining the Printer 85 ...

Page 86: ...tenance Nozzle Check Prints a pattern to check if the print head nozzles are clogged Head Cleaning Cleans clogged nozzles in the print head Print Head Alignment Adjusts the print head to improve print quality Ink Cartridge Replacement Use this feature to replace the ink cartridges before the ink is expended Paper Guide Cleaning Cleans the roller inside the printer Use this feature when your printo...

Page 87: ...wer Off Timer Automatically turns the printer off if no operations are performed for a period of time You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Language Select the display language Sleep Timer Select the time period before the printer enters sleep mode energy saving mo...

Page 88: ...ual Network Setup Changes the network settings such as the printer name or TCP IP See the Network Guide for more details Connection Check Checks the status of the network connection and prints the network connection check report If there are any problems with the connection see the check report to solve the problem See the Network Guide for more details Menu Options for Epson Connect Services Sele...

Page 89: ...ct the connection method between the printer and a computer that will have write access to the memory card inserted in the printer Read and write access is given to the computer with the priority connection Only read access is given to other computers Related Information Accessing a Memory Card From a Computer on page 129 Menu Options for Restore Default Settings Select the menus on the control pa...

Page 90: ...te for details https www epsonconnect com http www epsonconnect eu Europe only Web Config Web Config is an application that runs in a web browser such as Internet Explorer and Chrome on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network Note The fol...

Page 91: ...connecting a computer to the printer using WSD follow the steps below to run Web Config 1 Access the devices and printers screen in Windows Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Click the start butt...

Page 92: ...elect Control Panel View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click o...

Page 93: ...You can also make settings for printing both sides of the paper or printing multiple pages on one sheet User s Guide Network Service and Software Information 93 ...

Page 94: ...More Options Tab You can select additional layout and printing options such as changing the size of a printout or making color corrections User s Guide Network Service and Software Information 94 ...

Page 95: ... Settings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of the setting items Related Information Windows Printer Driver on page 92 Mac OS X Printer Driver The printer driver controls the printer according to the print commands from an application Making settings on the printer driver provides the best printing results You can also che...

Page 96: ...Options Supplies Utility Open Printer Utility Guide to Mac OS X Printer Driver Print dialog Switch the pop up menu on the center of the screen to show more items Pop up Menu Descriptions Print Settings You can make the basic print settings such as paper type and print quality Layout You can select a layout for printing several pages on one sheet or select to print a border Paper Handling You can r...

Page 97: ...r status and error information Making Operation Settings for the Mac OS X Printer Driver Accessing the Operation Settings Window of the Mac OS X Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings of the Mac OS X Printer Driver Skip Blank Page Avoids printing blank p...

Page 98: ...ation Starting on Windows Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Except for Windows 8 1 Windows 8 Click the start button and select All Programs or Programs EPSON EPSON Scan EPSON Scan Starting on Mac OS X Note EPSON Scan does not support the Mac OS X fast user switching feature Turn off fast user switching Select Go Applications Eps...

Page 99: ...Photo Print Starting on Mac OS X Select Go Applications Epson Software Epson Easy Photo Print E Web Print for Windows Only E Web Print is an application that allows you to easily print web pages with various layouts See the application s help for details You can access the help from the E Web Print menu on the E Web Print tool bar Starting When you install E Web Print it is displayed in your brows...

Page 100: ...Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS X Select Go Applications Epson Software EPSON Software Updater Uninstalling Applications Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Applications Window...

Page 101: ...ers Scanners or Print Scan Print Fax and then remove the printer from the enabled printers list 4 Quit all running applications 5 Select Go Applications Epson Software Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant The Uninstaller removes all drivers for Epson inkjet printers on the computer If you use multiple Epson inkjet printers and you only want...

Page 102: ...m from the software disc that came with the printer Related Information Uninstalling Applications on page 100 Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the ...

Page 103: ...e displayed until the ink pad is replaced Press the x button to resume printing The printer s ink pad is at the end of its service life Please contact Epson Support Contact Epson or an authorised Epson service provider to replace the ink pad It is not a user serviceable part Communication error Connect computer Connect the computer and the printer correctly If you are connecting over a network see...

Page 104: ...n also check the printer status by double clicking the printer icon on the taskbar If the printer icon is not added to the taskbar click Monitoring Preferences on the Maintenance tab and then select Register the shortcut icon to the taskbar If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Related Information Windows ...

Page 105: ...de the Printer Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury User s Guide Solving Problems 105 ...

Page 106: ...ner unit with the document cover closed 2 Remove the jammed paper cImportant Do not touch the white flat cable or translucent part inside the printer Doing so may cause a malfunction User s Guide Solving Problems 106 ...

Page 107: ...Information Environmental Specifications on page 125 Available Paper and Capacities on page 18 Paper Handling Precautions on page 17 List of Paper Types on page 19 Paper Jams Load paper in the correct direction and slide the edge guides against the edges of the paper Load one sheet of paper at a time if you have loaded several sheets of paper Related Information Loading Paper in the Rear Paper Fee...

Page 108: ...ror occurs although paper is loaded in the rear paper feed reload paper against the right edge of the rear paper feed Power and Control Panel Problems Power Does Not Turn On Hold down the P button for a little longer Make sure the power cord is securely plugged in Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To pr...

Page 109: ...Port for a network connection In Mac OS X make sure the printer status is not Pause Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume or Resume Printer Related Information Installing Applications on page 102 Canceling Printing on page 52 Cannot Use AirPrint In the Printer Setup Paper Source Sett...

Page 110: ...pson paper Try to use genuine Epson ink cartridges This product is designed to adjust colors based on the use of genuine Epson ink cartridges The use of non genuine ink cartridges may cause print quality to decline Epson recommends using the ink cartridge before the date printed on the package For best results use up ink cartridge within six months of opening the package When printing images or ph...

Page 111: ... the print head Select the appropriate paper type setting for the type of paper loaded in the printer Related Information Aligning the Print Head on page 81 Copy Quality Is Poor Check the following if uneven colors smears dots or straight lines appear in the copied image Clean the paper path Clean the scanner glass Do not press too hard on the original or the document cover when you are placing th...

Page 112: ... the wrong copying position or small images Select the appropriate paper size setting Adjust the margin setting in the application so that it falls within the printable area Related Information Loading Paper in the Rear Paper Feed on page 19 Placing Originals on the Scanner Glass on page 23 Cleaning the Scanner Glass on page 83 Printable Area on page 121 Multiple Originals are Copied onto a Single...

Page 113: ...e paper path When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper Related Information Loading Paper in the Rear Paper Feed on page 19 Cleaning the Paper Path on page 83 Print Quality is Poor on page 110 Printed Characters Are Incorrect or Garbled Connect the USB cable securely to the printer and the computer Cancel any paused print jobs Do not...

Page 114: ... Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the High Speed Printing setting Disable Quiet Mode Control Panel From the home screen select Quiet Mode and then disable it Windows Select Off as the Quiet Mode setting on the printer driver s Main tab Mac OS X Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and...

Page 115: ...layed as EPSON XXXXX printer name If the printer scanner is not displayed uninstall and then re install EPSON Scan See the following to access Scanner and Camera Windows 8 1 Windows 8 Select Desktop Settings Control Panel enter Scanner and Camera in the search charm click Show Scanner and Camera and then check if the printer is displayed Windows 7 Click the start button and select Control Panel en...

Page 116: ...er resolution Adjust the image in EPSON Scan and then scan See the EPSON Scan help for details Related Information Cleaning the Scanner Glass on page 83 Menu Options for Scanning on page 60 Characters Are Blurred In Home Mode or Office Mode in EPSON Scan select Image Option as the Image Adjustments setting and then select Text Enhancement In Professional Mode in EPSON Scan select Document as the A...

Page 117: ...s dust or stains on the glass the scanning area may extend to include the dust or stains resulting in the wrong scanning position or small images When you place multiple originals on the scanner glass to scan them separately but they are scanned onto a single file place the originals at least 20 mm 0 8 inch apart If the problem continues place one original at a time Set the scan area correctly Whe...

Page 118: ...an in Full Auto Mode in EPSON Scan You cannot scan to PDF Multi TIFF format continuously in Full Auto Mode Scan in a mode other than Full Auto Mode See the EPSON Scan help for other way of solving problems Thumbnail Preview Does Not Work Properly See the EPSON Scan help Scanning Is Too Slow Lower the resolution Related Information Menu Options for Scanning on page 60 Scanning Stops when Scanning t...

Page 119: ...eferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting Related Information Menu Options for Printer Setup on page 86 Cannot Save the Data to a Memory Card Use a memory card which is supported by the printer Check that the memory card is not write protected Check that the memory card ...

Page 120: ...Related Information Supported Data Specifications on page 124 User s Guide Solving Problems 120 ...

Page 121: ...er 64 to 90 g m2 17 to 24lb Envelopes Envelope 10 DL C6 75 to 90 g m2 20 to 24 lb Printable Area Print quality may decline in the shaded areas due to the printer s mechanism Single sheets normal printing A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 40 0 mm 1 57 in D 32 0 mm 1 26 in Single sheets borderless printing A 43 0 mm 1 69 in B 35 0 mm 1 38 in User s Guide Appendix 121 ...

Page 122: ...its per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructu...

Page 123: ...rty Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan Mac OS X v10 9 x or later Google Cloud Print External Storage Device Specifications Supported Memory Card Specifications Compatible Memory Cards Maximum Capacities miniSD 2 GB miniSDHC 32 GB microSD 2 GB microSDHC 32 GB microSDXC 64 GB SD 2 GB SDHC 32 GB SDXC 64 GB Attach an adapter to fit the memory card slot Otherwise the ...

Page 124: ...displayed on the LCD screen when the printer cannot recognize the image file In this situation if you select a multiple image layout blank sections will be printed Dimensions Dimensions Storage Width 390 mm 15 4 in Depth 300 mm 11 8 in Height 145 mm 5 7 in Printing Width 390 mm 15 4 in Depth 528 mm 20 8 in Height 279 mm 11 0 in Weight Approx 4 2 kg 9 3 lb Without the ink cartridges and the power c...

Page 125: ...onth at 40 C 104 F Environmental Specifications for Ink Cartridges Storage Temperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professional x64 E...

Page 126: ...k Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Standards and Approvals for Australian Model EMC AS NZS CISPR22 Class B Epson hereby declares that the ...

Page 127: ...ble and respectful by obtaining the permission of the copyright holder before copying published material Transporting the Printer When you need to transport the printer to move or for repairs follow the steps below to pack the printer cImportant When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges ...

Page 128: ...canner unit 9 Prepare to pack the printer as shown below 10 Pack the printer in its box using the protective materials When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head User s Guide Appendix 128 ...

Page 129: ...nd then give a priority to a network connection Note It takes a while to recognize data from a computer if a large external storage device such as 2TB HDD is connected Windows Select an external storage device in Computer or My Computer The data on the external storage device is displayed Note If you connected the printer to the network without the software disc or Web Installer map a memory card ...

Page 130: ...ng information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending on the product...

Page 131: ...n installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster ...

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