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Epson XP-3200 Series, User Manual

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Epson XP-3200 Series User Manual Download Page 105

Cannot Print or Scan

Problem Solving

Read this section if you cannot print or scan as expected or if there are problems when printing. See the following
for solutions to some common problems.

Is the printer turned on?

Solutions

❏

Make sure that the printer is turned on.

❏

Make sure that the power cord is correctly connected.

&

“Power Does Not Turn On” on page 150

&

“Cannot Solve Problem” on page 153

Is any paper jammed in the printer?

Solutions

If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.

&

“Paper Gets Jammed” on page 133

Is the printer itself working properly?

Solutions

❏

If an error message is displayed on the LCD screen, check the error.

❏

Print a status sheet and use it to check if the printer itself can print properly.

&

“An Error Code is Displayed on the LCD Screen” on page 131

Are you having connection problems?

Solutions

❏

Make sure that the cables are properly connected for all connections.

❏

Make sure that the network device and USB hub are operating normally.

❏

If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.

❏

Check the network that your computer and printer are connected to, and make sure that the names of
the networks match.

&

“The Printer Cannot Connect to the Network” on page 110

&

“The Printer Cannot Connect by USB” on page 109

&

“Checking the Printer's Network Connection Status (Network Connection Report)” on page 87

Has print data been sent correctly?

Solutions

❏

Make sure there is no print data standing by from a previous job.

Solving Problems

>

Cannot Print or Scan

105

Summary of Contents for XP-3200 Series

Page 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6907 00 EN ...

Page 2: ...tions Front 16 Inside 16 Rear 17 Guide to the Control Panel Control Panel 19 Home Screen Configuration 20 Guide to the Network Icon 21 Loading Paper Paper Handling Precautions 23 Paper Size and Type Settings 23 List of Paper Types 24 Loading Papers 25 Loading Paper in the Rear Paper Feeder 25 Loading Various Paper 27 Loading Envelopes 27 Loading Pre punched Paper 27 Loading Long Papers 28 Placing ...

Page 3: ...ages and Solutions on the Network Connection Report 88 Connecting a Smart Device and Printer Directly Wi Fi Direct 93 About Wi Fi Direct 93 Connecting to Devices using Wi Fi Direct 94 Disconnecting Wi Fi Direct Simple AP Connection 95 Changing the Wi Fi Direct Simple AP Settings Such as the SSID 96 Adding or Changing the Printer s Connection 97 To Set Up a Printer on Multiple Computers 97 Changing...

Page 4: ...Network Settings 166 Epson Connect Services 167 Guide Functions 167 Customer Research 168 Firmware Update 168 Restore Default Settings 168 Product Specifications 169 Printer Specifications 169 Scanner Specifications 170 Interface Specifications 170 Network Specifications 170 Supported Third Party Services 172 Dimensions 172 Electrical Specifications 173 Environmental Specifications 173 System Requ...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Guide to Web Movie Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 8 Trademarks 9 Copyright 9 ...

Page 6: ...als Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual Visit the following website enter the product name and then go to Support https epson sn Guide to Web Movie Manuals You can watch Web Movie Manuals to learn how to use the printer Access the following website The contents of the Web Mo...

Page 7: ...previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing Only the Pages You Need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page a...

Page 8: ...ierra 10 13 The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are examples only Although there may be slight differences depending on the model the method of operation is the same Some of the menu items on the LCD screen vary depending on the model and settings You can read the QR code using dedicated app Operating System References ...

Page 9: ...go are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited PictBridge is a trademark General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright No part of...

Page 10: ...ts by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation 2022 Seiko Epson Corporation The contents of this manual and the specifications of this product are subject to change without notic...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 13 Protecting Your Personal Information 14 ...

Page 12: ...Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemaker...

Page 13: ... to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong...

Page 14: ...inter may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation o...

Page 15: ...Part Names and Functions Front 16 Inside 16 Rear 17 ...

Page 16: ...reign substance from entering the printer Usually keep this guard closed E Control panel Indicates the printer s status and allows you to make print settings F Output tray Holds the ejected paper G Stopper Prevents printouts from falling from the output tray Inside A Document cover Blocks external light while scanning B Scanner glass Place the originals Part Names and Functions Inside 16 ...

Page 17: ... Ink cartridge holder Install the ink cartridges Ink is ejected from the print head nozzles Rear A Maintenance box cover Remove when replacing the maintenance box You need a flat head screwdriver to remove the maintenance box The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Conn...

Page 18: ...Guide to the Control Panel Control Panel 19 Home Screen Configuration 20 ...

Page 19: ... select a menu or to make settings D Displays the solutions when you are in trouble E Use the u d l r buttons to select a menu and then press the OK button to enter the selected menu F Stops the current operation G Starts an operation such as printing or copying H Applies to a variety of functions depending on the situation I Returns to the previous screen Guide to the Control Panel Control Panel ...

Page 20: ...e menu to connect the printer to your smart device or tablet Displays Quiet Mode setting that allows you to reduce the noise the printer makes However enabling this may reduce print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Allows you to make settings related to maintenance printer settings and operations Displ...

Page 21: ...a wireless network Guide to the Network Icon The printer is not connected to a wireless Wi Fi network The printer is searching for SSID unset IP address or having a problem with a wireless Wi Fi network The printer is connected to a wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The printer is not connec...

Page 22: ...Loading Paper Paper Handling Precautions 23 Paper Size and Type Settings 23 Loading Papers 25 Loading Various Paper 27 ...

Page 23: ... frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Related Information Available Paper and Capacities on pa...

Page 24: ... 165 List of Paper Types To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smart device Epson Bright White Ink Jet Paper Epson Business Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Ph...

Page 25: ...ble side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line just under the d symbol inside the edge guide Load paper short edge first However when you have set the long edge as the width of the user defined size load paper long edge first Loading Paper Loading Papers Loading Paper in the Rear Paper Feeder 25 ...

Page 26: ...e printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing and borderless printing are not available for letterhead paper Also the print speed may be slower 6 Slide out the output tray Note Return the remaining paper to its package If you leave it...

Page 27: ...ding Pre punched Paper Load paper at the center of the rear paper feeder with the printable side facing up Load a single sheet of defined size plain paper with binding holes at the left or right Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Related Information Available Paper and Capacities on page 156 Unav...

Page 28: ...y A diagonal cut may cause paper feed problems Long paper cannot be held in the output tray Prepare a box and so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Related Information Available Paper and Capacities on page 156 Unavailable Paper Types on page 158 Loading Paper Loading Vari...

Page 29: ...Placing Originals Placing Originals on the Scanner Glass 30 ...

Page 30: ...d to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark 4 Close the cover gently cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Placing Original...

Page 31: ...anning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass Related Information Scanner Specifications on page 170 Placing Originals Placing Originals on the Scanner Glass 31 ...

Page 32: ...Printing Printing Documents 33 Printing on Envelopes 48 Printing Photos 49 Printing Web Pages 49 Printing Using a Cloud Service 50 ...

Page 33: ... Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper in the Rear Paper Feeder on page 25 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Pr...

Page 34: ...the list 1 On the printer driver s Main or More Options tab set each item such as Document Size and Paper Type 2 Click Add Remove Presets in Printing Presets 3 Enter a Name and if necessary enter a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print usin...

Page 35: ...per for 2 Sided Printing on page 158 Cannot Perform Manual 2 sided Printing Windows on page 153 Printing a Booklet You can also print a booklet that can be created by re ordering the pages and folding the printout Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the Main tab select the 2 side printing method from 2 Sided ...

Page 36: ...a on a single sheet of paper Note This feature is not available with borderless printing Access the printer driver and then make the following settings Main tab Multi Page 2 Up etc Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Note This feature is not available with borderless printing Printing Printing Documents Printing from a Computer 36 ...

Page 37: ... select the document size from the Document Size setting 2 Select the paper size you want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together N...

Page 38: ...ing Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides Printing Printing Documents Printing from a Computer 38 ...

Page 39: ...ng the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer 39 ...

Page 40: ...al red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer 40 ...

Page 41: ...e line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 41 ...

Page 42: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 42 ...

Page 43: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 43 ...

Page 44: ...ark Features Anti Copy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you start pri...

Page 45: ...ou can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Letterhead Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Imag...

Page 46: ...cumstances You can use this feature for the following paper types and print quality Plain paper Letterhead or Envelope Standard Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents from Smart Devices You can print documents from a smart device such as a smartphone or tablet Printing Using Epson Smart Panel Epson Smart Pane...

Page 47: ...ac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link below https epson sn 2 Connect your Apple device to the same wireless network that your printer is using 3 Print from your d...

Page 48: ...r tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets Install Mopria Print Service from Google Play For more details access the Mopria Web site at https mopria org Printing on Envelopes Printing on Envelopes from a Computer Windows 1 Load envelopes in the printer Loading Envelopes o...

Page 49: ...Printing Photos from a Computer Epson Photo allows you to print photos easily and finely in various layouts on photo paper or CD DVD labels CD DVD label printing is only supported by some models See the application s help for details Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and print them See the applica...

Page 50: ...ble on the Internet are as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can pr...

Page 51: ...Color or Monochrome 52 Copying on 2 Sides 53 Copying by Enlarging or Reducing 53 Copying Multiple Originals onto One Sheet 53 Copying ID card 55 Copying Books 55 Copying Without Margins 56 More Menu Options for Copying 57 ...

Page 52: ...iginals on the Scanner Glass on page 30 3 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 4 Select Color or B W 5 Set the number of copies as necessary 6 Press thex button Note The color size and border of the copied image are slightly different from the original Related Information More Menu Options for Copying on page 57 Copying Copying in Co...

Page 53: ...age 57 Copying by Enlarging or Reducing You can copy originals at a specified magnification Copy More Menu Print Settings Settings Reduce Enlarge Related Information More Menu Options for Copying on page 57 Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet Copy 2 upColor Copying Copying Multiple Originals onto One Sheet 53 ...

Page 54: ...orizontally Copying originals vertically Note You can also select More to change the settings See the related information below for explanations of the setting items Related Information More Menu Options for Copying on page 57 Copying Copying Multiple Originals onto One Sheet 54 ...

Page 55: ... from the corner mark of the scanner glass Related Information More Menu Options for Copying on page 57 Copying Books Copies two A4 facing pages of a book and so on onto a single sheet of paper Copy More Menu Book copy When placing originals place them face down as shown below Follow the on screen instructions to place the second original in the opposite position from the first Copying Copying Boo...

Page 56: ...nformation More Menu Options for Copying on page 57 Copying Without Margins Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper Copy More Menu Borderless Copy Copying Copying Without Margins 56 ...

Page 57: ...both sides of a single sheet of paper Select the orientation of your original and the binding position of the paper Density Increase the level of density when the copying results are faint Decrease the level of density when ink smears Reduce Enlarge Configures the magnification ratio for enlargement or reduction Select the magnification from the menu according to the paper and original you want to...

Page 58: ... be slower Expansion With borderless copying the image is enlarged a little to remove borders from the edges of the paper Select how much to enlarge the image ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Book copy Copies two facing pages of a book and so on onto a single sheet of paper Borderless Copy Copies without margins around the edges The image is enlarged ...

Page 59: ...Scanning Basic Information on Scanning 60 Scanning Originals to a Computer 62 Scanning Using WSD 64 Scanning Originals to a Smart Device 67 Advanced Scanning 67 ...

Page 60: ...u can dispose of the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your smart device By sc...

Page 61: ...es after scanning Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature If you are using the Windows 7 Windows Vista you need to make WSD settings on your computer before scanning Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application ...

Page 62: ...urpose Resolution indicates the number of pixels smallest area of an image for each inch 25 4 mm and is measured in dpi dots per inch The advantage of increasing the resolution is that the details in the image become fine However it can also have the following disadvantages The file size becomes large When you double the resolution the file size becomes about four times larger Scanning saving and ...

Page 63: ...are folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows Vista Windows XP Click the start button and then select All Programs or Programs Next check the Epson Software folder Epson Event Manager and the EPSON folder Epson Scan 2 Mac OS Select Go Applications Epson Software 1 Place the originals 2 Select Scan to Computer on the control panel To select an item use the u d l r buttons and...

Page 64: ...elect Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instructions to scan Note Click Help ...

Page 65: ...or Windows 8 or later the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displaye...

Page 66: ...model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 66 ...

Page 67: ...a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on the Scanner Glass on page 30 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart you can scan m...

Page 68: ...anSmart Windows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow...

Page 69: ...Maintaining the Printer Checking the Status of Consumables 70 Improving Print Copy and Scan Quality 70 Cleaning the Printer 77 ...

Page 70: ...ridges on page 137 It is Time to Replace the Maintenance Box on page 146 Improving Print Copy and Scan Quality Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If the nozzles are severely clogged a blank sheet will be printed When print quality has declined first use the nozzle check feature to check if ...

Page 71: ...perform print head cleaning or Power Cleaning 6 When cleaning is finished the nozzle check pattern is printed automatically Repeat cleaning and printing the pattern until all lines are printed completely cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing run the nozzle check once again and then repeat head...

Page 72: ...to run the Power Cleaning feature 4 After running this feature run the nozzle check to make sure the nozzles are not clogged For details on how to run the nozzle check see the related information link below cImportant If print quality has not improved after running Power Cleaning wait for at least 12 hours without printing and then print the nozzle check pattern again Run Head Cleaning or Power Cl...

Page 73: ...rtical lines or blurred images align the print head 1 Select Maintenance on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Print Head Alignment 3 Select one of the alignment menus Vertical lines look misaligned or the printouts look blurry Select Vertical Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignmen...

Page 74: ...he inside of the printer The print head nozzles may be clogged with lint Do not touch the parts shown in the following illustration Doing so may cause a malfunction Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer Maintaining the Printer Improving Prin...

Page 75: ...d glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning...

Page 76: ...marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 76 ...

Page 77: ...dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean clot...

Page 78: ...onents Otherwise the printer could be damaged Never use alcohol or paint thinner to clean the components and the case These chemicals can damage them Do not touch the parts shown in the following illustration Doing so may cause a malfunction Maintaining the Printer Cleaning the Printer 78 ...

Page 79: ... Disabling your Wi Fi Connection 80 Installing the Applications Separately 81 Re Setting the Network Connection 84 Connecting a Smart Device and Printer Directly Wi Fi Direct 93 Adding or Changing the Printer s Connection 97 Transporting and Storing the Printer 101 ...

Page 80: ...Settings on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Printer Setup 3 Do one of the following Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected Select Sleep Timer or Power Off Timer Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase 4 Selec...

Page 81: ...omputer are available for communication and the printer is connected to the Internet 2 Start Epson Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer until the update...

Page 82: ... printers Printers Printers and Faxes and then do the following to open the print server properties window Windows 11 Windows 10 Windows 8 1 Windows 8 Windows 7 Click the printer icon and then click Print server properties at the top of the window Windows Vista Right click on the Printers folder and then click Run as administrator Server Properties Windows XP From the File menu select Server Prope...

Page 83: ...on Installing the Applications Separately on page 81 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods In These Situations Installing the Applications Separately Checking if a genuine Epson printer driver is install 83 ...

Page 84: ...outer Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up https epson sn You can also watch the procedure in the Web Movie Manuals Access the following website https supp...

Page 85: ...ter s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If you know the SSID and password for your wireless router you can set them manually Related Information Making Wi Fi Settings by Entering the SSID and Password on page 85 Making Wi Fi Settings by Push Button Setup WPS on page 86 Making Wi Fi Settings by PIN Code Setup WP...

Page 86: ...on Status Network Connection Report on page 87 Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi Fi network by pressing a button on the wireless router If the following conditions are met you can set up by using this method The wireless router is compatible with WPS Wi Fi Protected Setup The current Wi Fi connection was established by pressing a button on the wireles...

Page 87: ... details on entering a PIN code 6 Follow the on screen instructions If you want to check the network connection status for the printer after setup is complete see the related information link below for details Related Information Checking the Printer s Network Connection Status Network Connection Report on page 87 Checking the Printer s Network Connection Status Network Connection Report You can p...

Page 88: ... Messages on the Network Environment Related Information E 1 on page 89 E 2 E 3 E 7 on page 89 E 5 on page 90 E 6 on page 90 E 8 on page 90 E 9 on page 91 E 10 on page 91 E 11 on page 91 E 12 on page 92 E 13 on page 92 Message on the Network Environment on page 93 In These Situations Re Setting the Network Connection Messages and Solutions on the Network Connection 88 ...

Page 89: ...ur SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and password cont...

Page 90: ...authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related Information Making S...

Page 91: ... subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If s...

Page 92: ...Setting a Static IP Address for the Printer on page 99 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network f...

Page 93: ...ly and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the setting You can change the network name following after DIR...

Page 94: ...ttings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 C...

Page 95: ...reen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below https epson sn Disconnecting Wi Fi Direct Simple AP Connection There are two methods available to disable a Wi Fi Direct Simple AP connection you can disable all connections by using the printer s control panel or disable each connection from t...

Page 96: ...K button to proceed 4 Press the OK button to proceed 5 Press the button to display the setting screen 6 Select Disable Wi Fi Direct 7 Check the message and then press the OK button Changing the Wi Fi Direct Simple AP Settings Such as the SSID When a Wi Fi Direct Simple AP connection is enabled you can change the Wi Fi Direct settings such as the network name and the password 1 Select Wi Fi Setup o...

Page 97: ...ct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the printer is deleted 7 Follow the on screen instruction Adding or Changing the Printer...

Page 98: ...he printer will not be reconfigured for the network and it will set up the printer ready for use Changing the Connection from Wi Fi to USB Follow the steps below if the Wi Fi you are using is unstable or if you want to change to a more stable USB connection 1 Connect the printer to a computer using a USB cable 2 Select a printer that is not labeled XXXXX when printing using a USB connection Your p...

Page 99: ...ng Web Config 1 Access Web Config Note The display contents and items for Web Config differ depending on the model If you see the following select Advanced Settings from the list at the top right of the window In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 99 ...

Page 100: ... Basic 5 Select Manual for Obtain IP Address 6 Enter the IP Address you are setting up in IP Address Set the subnet mask default gateway DNS server and so on according to your network environment 7 Click Next 8 Click OK The settings are applied To access Web Config again specify the IP address you set In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for t...

Page 101: ...rd when the power light is off Otherwise the print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Open the scanner unit with the document cover closed Secure the ink cartridge holder to the c...

Page 102: ...nner unit is closed in two steps Note The scanner unit cannot be opened from the position shown below Close it completely before opening it 8 Prepare to pack the printer as shown below In These Situations Transporting and Storing the Printer 102 ...

Page 103: ... Removing the cartridges can dry out the print head and may prevent the printer from printing When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Print Head on page 70 Aligning the Print Head on page 73 In These Situations Tra...

Page 104: ... Cannot Select Paper Type or Paper Source in Printer Driver 131 An Error Code is Displayed on the LCD Screen 131 Paper Gets Jammed 133 It is Time to Replace the Ink Cartridges 137 It is Time to Replace the Maintenance Box 146 Cannot Operate the Printer as Expected 150 Cannot Solve Problem 153 ...

Page 105: ... error Print a status sheet and use it to check if the printer itself can print properly An Error Code is Displayed on the LCD Screen on page 131 Are you having connection problems Solutions Make sure that the cables are properly connected for all connections Make sure that the network device and USB hub are operating normally If you have a Wi Fi connection make sure that the Wi Fi connection sett...

Page 106: ... lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 82 Checking if a genu...

Page 107: ...nter Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer dri...

Page 108: ...ions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the ...

Page 109: ...ig Application for Configuring Printer Operations Web Config on page 162 Cannot Scan Even Though a Connection has been Correctly Established Scanning at a high resolution over a network Solutions Try scanning at a lower resolution The Printer Cannot Connect by USB The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cabl...

Page 110: ... check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 11 Click the start button and then select All apps Epson Software Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson P...

Page 111: ...eless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match th...

Page 112: ...ons Most wireless routers have a separator function that blocks communication between devices within the same SSID If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the separator function on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solut...

Page 113: ... are correct If you cannot access any websites there is a problem on the computer or smart device Check the network connection for the computer or smart device See the documentation provided with the computer or smart device for details Paper Does Not Feed Properly Points to Check Check the following items and then try the solutions according to the problems The installation location is inappropri...

Page 114: ...ered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the Rear Paper Feeder on page 25 Several Sheets of Paper are Fed at a Time The following causes can be considered The paper is moist or damp Solutions Load new paper Static electricity is causing sheets of paper to stick to each other Solutions ...

Page 115: ... type setting Printing Copying and Scanning Quality is Poor Print Quality is Poor Color Missing Banding or Unexpected Colors Appear in Printout The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a lon...

Page 116: ...rol panel to align the print head Blurry Prints Vertical Banding or Misalignment The following causes can be considered Check the causes and follow the solutions in order from the top The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Vertical Alignment menu on the control panel to align the print head The bidirectional printing setting is enabled Sol...

Page 117: ... and Cleaning the Print Head on page 70 Running Power Cleaning on page 72 The print settings and the paper size loaded in the printer are different Solutions Change the print settings according to the paper size loaded in the printer Load paper in the printer that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent mu...

Page 118: ...inted before the side that had already been printed was dry Solutions When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing using automatic 2 sided printing the print density is too high and the drying time is too short Solutions When using the automatic 2 sided printing feature and printing high density data such as images and gr...

Page 119: ...tions tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management Adjusting the Print Color on page 45 Colors in the Printout Differ from Those on the Display The color properties for the display device you are us...

Page 120: ...e printer have a different process of producing colors Adjust the color properties so that the colors are identical Cannot Print Without Margins Borderless is not set in the print settings Solutions Make borderless setting in the print settings If you select a paper type that does not support borderless printing you cannot select Borderless Select a paper type that supports borderless printing Win...

Page 121: ...xtends beyond the long side of the paper The Position Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the Rear Paper Feeder on page 25 The size of the paper is set incorrectly Solutions Select the appropriate pape...

Page 122: ... or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer driver for a different printer Solutions Make sure that the printer driver you are using is for this printer Check the printer name on the top of the printer driver window The Printed Image Is Inverted The image is set to invert horizontally in the print settings Soluti...

Page 123: ...expected Colors Appear in Copies The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Prin...

Page 124: ...int head position is out of alignment Solutions Select the Maintenance Print Head Alignment Horizontal Alignment menu on the control panel to align the print head Blurry Copies Vertical Banding or Misalignment The following causes can be considered The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Vertical Alignment menu on the control panel to align...

Page 125: ...ime Several Sheets of Paper are Fed at a Time on page 114 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper ...

Page 126: ...opy More Menu Borderless Copy on the control panel If you select a paper that does not support borderless printing you cannot enable borderless settings Select a paper type that supports borderless printing Paper for Borderless Printing on page 157 Edges of the Image are Cropped During Borderless Copying Because the image is slightly enlarged the protruding area is cropped Solutions Select a small...

Page 127: ...canner glass Placing Originals on the Scanner Glass on page 30 There is some dust or stains on the scanner glass Solutions Clean the scanner glass and the document cover using a dry soft clean cloth If there is dust or stains around the originals on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass on...

Page 128: ...g smudges and spots may occur Do not press with too much force on the original or the document cover The copy density setting is too high Solutions Lower the copy density setting More Menu Options for Copying on page 57 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions Change the redu...

Page 129: ...setting More Menu Options for Copying on page 57 Scanned Image Problems Uneven Colors Dirt Spots and so on Appear in the Scanned Image There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 74 The original was pressed with too much force Solutions If you press with to...

Page 130: ...ge 30 There is dust or dirt on the scanner glass Solutions Remove any trash or dirt from the scanner glass and document cover If there is any trash or dirt around the original the scanning range expands to include it When scanning multiple originals using Epson ScanSmart there is not enough of a gap between the originals Solutions When placing multiple originals on the scanner glass make sure ther...

Page 131: ...ick Reset If initialization does not solve the problem uninstall and re install the scanner software Installing the Applications Separately on page 81 Cannot Select Paper Type or Paper Source in Printer Driver A genuine Epson printer driver has not been installed Solutions If a genuine Epson printer driver EPSON XXXXX has not been installed the available functions are limited We recommend using a ...

Page 132: ...I 31 Set Wi Fi from the Wi Fi Auto Connect Install the software on your computer and then press the OK button when Wi Fi setup starts I 41 Paper Setup Auto Display is disabled Some functions cannot be used If Paper Setup Auto Display is disabled you cannot use AirPrint I 60 Your computer may not support WSD Web Services for Devices The scan to computer WSD feature is only available for computers r...

Page 133: ... the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper You can also watch the procedure in the Web Movie Manuals Access the following website https support epson net publist vlink php code NPD687...

Page 134: ...2 Remove the rear cover 3 Remove jammed paper from the rear cover 4 Remove the jammed paper 5 Insert the rear cover in the printer Solving Problems Paper Gets Jammed Removing Jammed Paper 134 ...

Page 135: ... the document cover closed 7 Remove the jammed paper cImportant Do not touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 135 ...

Page 136: ...is printer Available Paper and Capacities on page 156 Follow paper handling precautions Paper Handling Precautions on page 23 Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the Rear Paper Feeder on page 25 Do not load more than the maximum number of sheets specified for paper Load one sheet of paper at a time if you have loaded several s...

Page 137: ...ature for at least three hours before using it Do not open the ink cartridge package until you are ready to install it in the printer The cartridge is vacuum packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Handling precautions for replacing ink cartridges Be careful not to break the hooks on the side of the in...

Page 138: ...g up Because the ink supply port is equipped with a valve designed to contain the release of excess ink there is no need to supply your own covers or plugs Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges This printer uses ink cartridges equipped with a green chip that monitors information such as t...

Page 139: ...may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prints and environmental conditions such as temperature Replacing Ink Cartridges Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Note If you ...

Page 140: ...it from its package When replacing other color cartridges remove the new color cartridges from their package without shaking cImportant Do not shake cartridges after opening the package as they may leak 4 Remove only the yellow tape Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges 140 ...

Page 141: ...al operation and printing 5 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly 6 Insert the new ink cartridge and then press it down firmly Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges 141 ...

Page 142: ...ing Precautions on page 137 Ink Cartridge Codes on page 159 Continue Printing Temporarily without Replacing Ink Cartridges Temporarily Printing with Black Ink When color ink is expended and black ink still remains you can use the following settings to continue printing for a short time using only black ink Type of paper Plain paper Letterhead Envelope Color Grayscale Borderless Not selected EPSON ...

Page 143: ... available period varies depending on the usage conditions Related Information Continue Printing Temporarily without Replacing Ink Cartridges on page 142 Continue Printing Temporarily with Only Black Ink Windows Do one of the following When the following window is displayed select Print in Black When the following window is displayed cancel printing And then printing again Solving Problems It is T...

Page 144: ...nnect with Bonjour 1 Click the printer icon in the Dock 2 Cancel the job Note If you cannot cancel printing from the computer cancel using the printer s control panel 3 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 4 Select On as the Permit temporary black printing setting 5 Access the pr...

Page 145: ...ck Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Composite black looks slightly different from pure black In addition the print speed is reduced To maintain the quality of the print head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No S...

Page 146: ...euse a maintenance box which has been removed and left detached for a long period Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To preve...

Page 147: ...k such as scanning When the following screen is displayed the part cannot be replaced by users Contact Epson support Borderless printing is not available but printing with a border is available 1 Remove the new maintenance box from its package cImportant Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Note A transparent bag for the ...

Page 148: ...he cover 3 Remove the used maintenance box cImportant Do not touch the sections shown in the illustration Doing so may prevent normal operation and you may get smeared with ink Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 148 ...

Page 149: ...x all the way into the printer Make sure you insert the box in the correct direction 6 Reattach the cover 7 Check the message and then press the OK button Related Information Maintenance Box Handling Precautions on page 146 Maintenance Box Code on page 160 Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 149 ...

Page 150: ...rinter unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings Printer Setup Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings Printer Setup a...

Page 151: ...s running in Quiet Mode Control panel Select on the home screen and then select Off Windows Select Off as the Quiet Mode setting on the printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Quiet Mode setting There may be network connection probl...

Page 152: ...ation Sounds Are Loud Quiet Mode is disabled on the printer Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select on the home screen and then select On Windows Select On as the Quiet Mode on the printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and the...

Page 153: ...t solve the problem after trying all of the solutions contact Epson support If you cannot solve printing or copying problems see the following related information Related Information Cannot Solve Printing or Copying Problems on page 153 Cannot Solve Printing or Copying Problems Try the following problems in order starting at the top until you solve the problem Make sure you match the paper type lo...

Page 154: ...mears on the translucent film carefully wipe off the smear Cleaning the Translucent Film on page 75 Make sure that there are no paper fragments left inside the printer When you remove the paper do not touch the translucent film with your hand or the paper Check the paper Check if the paper is curled or loaded with the printable side facing up Paper Handling Precautions on page 23 Available Paper a...

Page 155: ...Product Information Paper Information 156 Consumable Products Information 159 Software Information 160 Settings Menu List 163 Product Specifications 169 Regulatory Information 174 ...

Page 156: ...s Paper A4 Up to the line indicated by the triangle symbol on the edge guide Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 1 Epson Photo Quality Ink Jet Paper A4 80 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 ...

Page 157: ... 1200 1 1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears 2 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 5 mm or more at the top of the paper 2 sided printing and borderless printing are not available for letterhead paper Envelopes Media Name Siz...

Page 158: ...pson Paper Epson Bright White Ink Jet Paper Epson Business Paper Related Information Available Paper and Capacities on page 156 Commercially Available Paper Plain paper Copy paper For automatic 2 sided printing you can use Letter A4 B5 16K and User Defined 182 x 257 to 215 9 x 297 mm paper sizes Related Information Available Paper and Capacities on page 156 Unavailable Paper Types Do not use the f...

Page 159: ...port Not all cartridges are available in all regions Although the ink cartridges may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Pineapple 604 604XL 604 604XL 604 604XL 604 604XL XL indicates a large car...

Page 160: ...on Software Updater on page 162 Application for Printing from a Computer Windows Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can also check the status of the printer or keep it in top operating condition using the printer driver utility Note You can change the langu...

Page 161: ...n the desktop task bar is a shortcut icon allowing you to quickly access the printer driver If you click the printer icon and select Printer Settings you can access the same printer settings window as the one displayed from the control panel If you double click this icon you can check the status of the printer Note If the printer icon is not displayed on the task bar access the printer driver wind...

Page 162: ... Network Settings Connection Check from the control panel to start the connection check Press the x button or the OK button to print the network connection report Check the printer s IP address on the printed network connection report 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP a...

Page 163: ...pplications Epson Software Epson Software Updater Related Information Installing the Applications Separately on page 81 Settings Menu List Select Settings on the home screen of the printer to make various settings Supply Status Select the menu on the control panel as described below Settings Supply Status Ink Level Displays the approximate levels of the ink cartridges When is displayed the ink car...

Page 164: ...ontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts Ink Cartridge s Replacement Use this feature to replace the ink cartridges before the ink is expended Maintenance Box Service Life Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full When is displayed the maintenance box is full Pape...

Page 165: ...ct s energy efficiency Please consider the environment before making any change Power Off Settings Your product may have this feature or the Power Off Timer feature depending on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please cons...

Page 166: ... the control panel Wi Fi Setup Wizard Makes Wi Fi settings by entering the SSID and password Push Button WPS Makes Wi Fi settings by Push Button WPS Others PIN Code WPS Makes Wi Fi settings by PIN Code WPS Wi Fi Auto Connect Makes Wi Fi settings by using the Wi Fi information on the computer or smart device Disable Wi Fi Disables Wi Fi Infrastructure connections will be disconnected Wi Fi Direct O...

Page 167: ...o or more pages Epson Connect Services Select the menus on the control panel as described below Settings Epson Connect Services Register Delete Register or delete the printer to or from the Epson Connect services For usage guides see the following portal website https www epsonconnect com http www epsonconnect eu Europe only Suspend Resume Select whether to suspend or resume Epson Connect services...

Page 168: ... described below Settings Firmware Update Update Check if the latest version of the firmware has been uploaded to the network server If an update is available you can select whether or not to start updating Current Version Displays the current firmware version of your printer Notification Select On to receive a notification if a firmware update is available Restore Default Settings Select the menu...

Page 169: ...ty may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B 40 0 mm 1 57 in Printable Area for Envelopes Print quality may decline in the shade...

Page 170: ...ternal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications Standards IEEE80...

Page 171: ...Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP Printing Windows Mac OS IPv4 IPv6 PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later OS X Mavericks 10 9 5 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 ...

Page 172: ...emarks AirPrint Print iOS 5 or later OS X Mavericks 10 9 5 or later Scan OS X Mavericks 10 9 5 or later Fax We recommend using the latest version of iOS or Mac OS Dimensions Dimensions Storage Width 375 mm 14 8 in Depth 300 mm 11 8 in Height 170 mm 6 7 in Printing Width 375 mm 14 8 in Depth 577 mm 22 7 in Height 242 mm 9 5 in Weight Approx 4 3 kg 9 5 lb Without the ink cartridges and the power cor...

Page 173: ...gy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for Ink Cartridges Storage Temperature 30 to 40 C 22 t...

Page 174: ...r use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended m...

Page 175: ...e Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Printers can be misused by improperly copying copyrig...

Page 176: ...Where to Get Help Technical Support Web Site 177 Contacting Epson Support 177 ...

Page 177: ...area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your compute...

Page 178: ...formation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located ...

Page 179: ...roduct documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications driv...

Page 180: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 181: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 182: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 183: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 184: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 185: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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