Epson XP-2150 Series User Manual Download Page 115

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Solving Problems

Checking the Printer Status

Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status

: On

Light

Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.

/ : On

: Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the

button to clear the error and try again.

An ink cartridge is expended or there is
insufficient ink in the cartridge to charge the
ink.

To ensure you receive premium print quality and to
help protect your print head, a variable ink safety
reserve remains in the cartridge when your printer
indicates it is time to replace the cartridge. Replace
with a new ink cartridge.

An ink cartridge is not installed.

Install the ink cartridge.

An ink cartridge has not been recognized.

Press the ink cartridge down firmly.

An unsupported ink cartridge has been
installed.

Install an ink cartridge that is supported by this
printer.

You cannot use the cartridges that came with your
printer for replacement.

Solving Problems

Checking the Printer Status

Lights and Printer Status

115

Summary of Contents for XP-2150 Series

Page 1: ...User s Guide NPD6804 00 EN ...

Page 2: ... or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising fr...

Page 3: ... A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a reg...

Page 4: ...tion Settings 26 Checking the Network Connection Status 27 Checking the Network Status Using Network Light 27 Printing a Network Connection Report 27 Printing a Network Status Sheet 33 Replacing or Adding New Wireless Routers 33 Changing the Connection Method to a Computer 33 Restoring the Network Settings from the Control Panel 34 Loading Paper Paper Handling Precautions 35 Available Paper and Ca...

Page 5: ...formation Epson Connect Service 99 Application for Configuring Printer Operations Web Config 99 Running Web Config on a Web Browser 99 Running Web Config on Windows 100 Running Web Config on Mac OS 100 Windows Printer Driver 101 Guide to Windows Printer Driver 102 Making Operation Settings for the Windows Printer Driver 104 Mac OS Printer Driver 104 Guide to Mac OS Printer Driver 105 Making Operat...

Page 6: ... 137 The Printed Image Is Inverted 137 Mosaic Like Patterns in the Prints 137 Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image 138 Moiré Cross Hatch Patterns Appear in the Copied Image 138 An Image of the Reverse Side of the Original Appears in the Copied Image 138 The Printout Problem Could Not be Cleared 138 Other Printing Problems 138 Printing Is Too Slow 138 Printing or C...

Page 7: ...Restrictions on Copying 150 Transporting and Storing the Printer 151 Where to Get Help 153 Technical Support Web Site 153 Contacting Epson Support 153 7 ...

Page 8: ...ve manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Relat...

Page 9: ...vious page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing only the pages you need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and ...

Page 10: ...fferences depending on the model the method of operation is the same You can read the QR code using dedicated app Operating System References Windows In this manual terms such as Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows XP refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 ...

Page 11: ...exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer...

Page 12: ... to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong...

Page 13: ... operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devi...

Page 14: ...he edges of the paper B Rear paper feed Loads paper C Paper support Supports loaded paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper F Control panel Operates the printer Printer Basics Part Names and Functions 14 ...

Page 15: ...th A B C A Document cover Blocks external light while scanning B Scanner glass Place the originals C Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer A AC inlet Connects the power cord B USB port Connects a USB cable to connect with a computer Printer Basics Part Names and Functions 15 ...

Page 16: ...n within one second intervals E Starts color copying on A4 size plain paper To increase the number of copies by up to 20 copies press this button within one second intervals F Stops the current operation Hold this button down for five seconds until the P button flashes to run print head cleaning When the H light turns on press this button to replace the ink cartridges When the H light flashes or t...

Page 17: ... nozzle check pattern Related Information Making Wi Fi Settings by PIN Code Setup WPS on page 25 Making Wi Fi Direct Simple AP Connection Settings on page 26 Restoring the Network Settings from the Control Panel on page 34 Checking and Cleaning the Print Head Printer Buttons on page 91 Lights and Printer Status Lights on the control panel indicates the status of the printer Normal Status On Light ...

Page 18: ...til the H light turns on Prepare a new ink cartridge You can check the ink levels from the computer No paper is loaded or more than one sheet has been fed at a time Load paper and press the or button Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the or button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in ...

Page 19: ...ted in recovery mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the scanner unit and remove any paper or protective materia...

Page 20: ...tion Removing Jammed Paper on page 118 Contacting Epson Support on page 153 Installing Applications on page 111 Updating Applications and Firmware on page 112 Printer Basics Control Panel Lights and Printer Status 20 ...

Page 21: ... wireless router Related Information Connecting to a Computer on page 22 Connecting to a Smart Device on page 23 Making Wi Fi Settings from the Printer on page 23 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts as an wire...

Page 22: ...ng to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows co...

Page 23: ...connect a computer and a smart device to the printer at the same time we recommend connecting the computer first by using the installer Making Wi Fi Settings from the Printer You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If the wireless router supports WPS you can make setti...

Page 24: ...e security light flashes If you do not know where the WPS button is or there are no buttons on the wireless router see the documentation provided with your wireless router for details 2 Hold down the button on the printer for at least five seconds until the light and the light flash alternately The connection setting will start When a connection is established the light turns on Note The printer i...

Page 25: ...e light and the light flash alternately 4 Use your computer to enter the PIN code an eight digit number printed on WPS PIN Code column of the network status sheet into the wireless router within two minutes When a connection is established the light turns on Note See the documentation provided with your wireless router for details on entering a PIN code The printer is in a connection error status ...

Page 26: ...east 5 seconds The network status sheet is printed You can check the SSID and Password for Wi Fi Direct Simple AP on this sheet Note If you release the button within 5 seconds a network connection report is printed Note that the SSID and Password for Wi Fi Direct Simple AP are not printed on this report 4 On the computer s network connection screen or the smart device s Wi Fi screen select the sam...

Page 27: ...ect Using Wi Fi Direct Simple AP Connection on page 129 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the printer s control panel Related Information Control Panel on page 16 Printing a Network Connection Report You can pri...

Page 28: ...ode b Messages on the Network Environment Related Information E 1 on page 29 E 2 E 3 E 7 on page 29 E 5 on page 30 E 6 on page 30 E 8 on page 30 E 9 on page 30 E 10 on page 31 E 11 on page 31 E 12 on page 31 E 13 on page 32 Message on the Network Environment on page 32 Network Settings Checking the Network Connection Status Printing a Network Connection Report 28 ...

Page 29: ...haracters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and password contact the person who set up...

Page 30: ...red authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings E 8 Solutions Enable DHC...

Page 31: ...ort If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If still does not connect your printer and network devices turn off the wireless router Wait fo...

Page 32: ...twork may differ from the network for other devices If it still does not work after checking the above try the following Turn off the wireless router Wait for about 10 seconds and then turn it on Make network settings on the computer that is on the same network as the printer using the installer You can run it from the following website http epson sn Setup You can register several passwords on a w...

Page 33: ...ted Note If you release the button within 5 seconds a network connection report is printed Replacing or Adding New Wireless Routers If the SSID changes due to the replacement of a wireless router or a wireless router is added and a new network environment is established re set the Wi Fi settings Related Information Changing the Connection Method to a Computer on page 33 Changing the Connection Met...

Page 34: ... the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Turn the printer off 2 While holding down the button press the button until the light and the light flash alternately Restoration is complete when the light and the light are off Network Settings Restoring the Network Settings from the Control Panel 34 ...

Page 35: ...hick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not u...

Page 36: ...edia Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 40 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 10 Epson Premium Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 10 Epson Premium Semigloss Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in...

Page 37: ...ia Name Size Loading Capacity Envelopes Envelope Envelope 10 Envelope DL Envelope C6 5 Related Information Paper for Borderless Printing on page 37 Paper for 2 Sided Printing on page 38 Paper for Borderless Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Matte Paper Heavyweight Epson Ultra Glossy Photo Paper Epson Premium Glossy Photo Paper Eps...

Page 38: ...ain paper Epson Ultra Glossy Photo Paper Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Photo Paper Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Loading Paper in the Rear Paper Feed 1 Open the feeder guard extend the paper ...

Page 39: ...ar paper feed with the printable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Envelopes Loading Paper Loading Paper in the Rear Paper Feed 39 ...

Page 40: ...r the holes 4 Slide the edge guide to the edge of the paper and then close the feeder guard 5 Slide out the output tray Note Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 35 Loading Paper Loading Paper in the Rear Paper Feed 40 ...

Page 41: ... Available Paper and Capacities on page 36 Loading Paper Loading Paper in the Rear Paper Feed 41 ...

Page 42: ... stains on the surface of the scanner glass using a soft dry clean cloth Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark Note A range of 1 5 mm from the corner of the scanner glass is not scanned Placing Originals on the Scanner...

Page 43: ...g Multiple Photos for Scanning at the Same Time You can scan multiple photos at the same time and save each image using Photo Mode in Epson Scan 2 Place the photos 4 5 mm away from the horizontal and vertical edges of the scanner glass and place them at least 20 mm apart from each other The photos should be larger than 15 15 mm Note Enable the Thumbnail check box at the top of the preview window P...

Page 44: ...Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Document Size Select the paper size you loaded in the printer Borderless Select to print with no margins around the image In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper Click Settin...

Page 45: ...lose the printer driver window 8 Click Print Related Information Available Paper and Capacities on page 36 Loading Paper in the Rear Paper Feed on page 38 Guide to Windows Printer Driver on page 102 List of Paper Type on page 38 Printing Basics Mac OS Note Explanations in the section use TextEdit as an example Operations and screens differ depending on the application See the application s help fo...

Page 46: ...istered settings Paper Size Select the paper size you loaded in the printer When printing with no margins select a borderless paper size Orientation Select the orientation you set in the application Note If the above setting menus are not displayed close the print window select Page Setup from the File menu and then make settings When printing on envelopes select landscape orientation Printing Pri...

Page 47: ...4 cannot access Print Settings in applications made by Apple such as TextEdit 6 Make the following settings Media Type Select the type of paper you loaded Print Quality Select the print quality Selecting Fine provides higher quality printing but the printing speed may be slower Expansion Available when selecting a borderless paper size In borderless printing the print data is enlarged slightly mor...

Page 48: ... jams may occur Depending on the paper and the data ink may bleed through to the other side of the paper If EPSON Status Monitor 3 is disabled access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 2 sided printing may not be available when the printer is accessed over a network or is used as a shared printer 1 Load paper in the print...

Page 49: ...ta on a single sheet of paper Printing Several Pages on One Sheet Windows Note This feature is not available for borderless printing 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Select 2 Up or 4 Up as the Multi Page setting on the Main tab 5 Click Page Order make the appropriate settings and then click OK to close the window 6 Set the other ite...

Page 50: ...in Pages per Sheet the Layout Direction page order and Border 6 Set the other items as necessary 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 38 Printing Basics Mac OS on page 45 Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Printing to Fit the Paper Size Windows Note This feature is not available for borderless print...

Page 51: ...ation Loading Paper in the Rear Paper Feed on page 38 Printing Basics Windows on page 44 Printing to Fit the Paper Size Mac OS 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select the size of the paper you set in the application as the Paper Size setting 5 Select Paper Handling from the pop up menu 6 Select Scale to fit paper size 7 Select the paper size...

Page 52: ...pened open the file that you want to combine with the current file and then repeat steps 3 to 6 Note If you close the Job Arranger Lite window the unsaved Print Project is deleted To print later select Save from the File menu To open a Print Project saved in Job Arranger Lite click Job Arranger Lite on the printer driver s Maintenance tab Next select Open from the File menu to select the file The ...

Page 53: ...driver window 4 Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster from Multi Page on the Main tab 5 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 38 Pr...

Page 54: ...and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing from a Computer Printing One Image on Multiple Sheets to Create a Poster for Windows Only 54 ...

Page 55: ...tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing from a Computer Printing One Image on Multiple Sheets to Create a Poster for Windows Only 55 ...

Page 56: ...Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing from a Computer Printing One Image on Multiple Sheets to Create a Poster for Windows Only 56 ...

Page 57: ...nd Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing from a Computer Printing One Image on Multiple Sheets to Create a Poster for Windows Only 57 ...

Page 58: ...horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing from a Computer Printing One Image on Multiple Sheets to Create a Poster for Windows Only 58 ...

Page 59: ...able on the printer driver Related Information Windows Printer Driver on page 101 Mac OS Printer Driver on page 104 Adding a Printing Preset to Print Easily If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list Printing Printing from a Computer Printing Using Advanced Features 59 ...

Page 60: ...the printer from Format For select the paper size and then enter a percentage in Scale Close the window and then print following the basic printing instructions Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast saturation ...

Page 61: ...density and position of the watermark Printing a Header and Footer for Windows Only You can print information such as a user name and printing date as headers or footers Click Watermark Features in the More Options tab and then select Header Footer Click Settings and select necessary items from the drop down list Printing Clear Bar Codes for Windows Only You can print a bar code clearly and make i...

Page 62: ...ocation over the Internet To use remote print register your printer in the Epson Connect service If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Related Information Epson Connect Service on page 9...

Page 63: ...e and paper type G Displays the paper size When this is displayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes ...

Page 64: ...Windows you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel When printing several pages from Mac OS you cannot cancel all of the jobs by using the control panel In this case cancel the print job from the computer If you have sent a print job from Mac OS X v10 6 8 through the network y...

Page 65: ... Printing Mac OS 1 Click the printer icon in the Dock 2 Select the job you want to cancel 3 Cancel the job OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete Printing Canceling Printing Canceling Printing Mac OS 65 ...

Page 66: ... Placing Originals on the Scanner Glass on page 42 Making Multiple Copies You can make multiple copies at a time You can specify up to 20 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy 2 Place the originals 3 Press the or button the same number of times as the number of copies you w...

Page 67: ...ned image will not be exactly the same as the original Related Information Placing Originals on the Scanner Glass on page 42 Application for Configuring Scanning Operations from the Control Panel Epson Event Manager on page 108 Scanning from a Computer Scanning Using Epson Scan 2 You can scan by using the scanner driver Epson Scan 2 See the Epson Scan 2 help for an explanation of each setting item...

Page 68: ...on Select the resolution Note The Document Source setting is fixed as Scanner Glass You cannot change this setting If you set Add or edit pages after scanning you can scan additional originals after scanning the original In addition if you set the Image Format as PDF or Multi TIFF you can save the scanned images as one file 5 Make other scan settings if necessary You can preview the scanned image ...

Page 69: ...e brightness for the scanned image Contrast You can adjust the contrast for the scanned image Gamma You can adjust the gamma brightness of the intermediate range for the scanned image Threshold You can adjust the border for monochrome binary black and white Unsharp Mask You can enhance and sharpen the outlines of the image Descreening You can remove moiré patterns web like shadows that appear when...

Page 70: ...ecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on the Scanner Glass on page 42 Scanning Photos or Pictures Photo Mode Using Photo Mode in Epson Scan 2 you can scan originals with wide variety of image adjustment f...

Page 71: ...ake the following settings on the Main Settings tab Image Type Select the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass and the Document Type setting is fixed as Reflective Reflective means originals which are not transparent for example ordinary papers or photos You cannot change these settings Scanning Scanning from...

Page 72: ... as thumbnails Note To preview the entire scanned area clear the Thumbnail check box at the top of the preview widow 6 Confirm the preview and make image adjustment settings on the Advanced Settings tab if necessary Scanning Scanning from a Computer Scanning Using Epson Scan 2 72 ...

Page 73: ...ing printed papers such as a magazine Dust Removal You can remove dust on the scanned image Note The items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adjust the quality of scanned ...

Page 74: ...an save the scanned data on a smart device or to Cloud services send it by email or print it If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Installing Epson iPrint You can install Epson iPrint on...

Page 75: ...t it again from the next time D Displays the scanning screen E The scanning screen displayed when the scan menu is selected F Displays the screen where you can make scan settings such as resolution G Displays scanned images H Starts scanning I Displays the screen where you can save scanned data to a smart device or Cloud services J Displays the screen where you can send scanned data by email K Dis...

Page 76: ...indows Printer Driver on page 101 Checking the Ink Levels Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor Ink Cartridge Codes The following are the codes for genuine Epson ink cartridges Note Ink cartridge codes may vary by location For the corre...

Page 77: ... of direct sunlight Do not store the ink cartridges in high or freezing temperatures Epson recommends using the ink cartridge before the date printed on the package For best results Epson recommends using up ink cartridges before the best before date printed on the package or within six months of opening the package whichever is earlier For best results store ink cartridge packages with their bott...

Page 78: ...es otherwise you cannot print Do not replace ink cartridges with the power off Do not move the print head by hand otherwise you may damage the printer After installing the ink cartridge the power and ink light will continues to flash while the printer is charging ink Do not turn off the printer during ink charging If the ink charging is incomplete you may not be able to print Do not leave the prin...

Page 79: ... for you do not include this reserve Do not disassemble or remodel the ink cartridge otherwise you may not be able to print normally You cannot use the cartridges that came with the printer for the replacement Ink consumption To maintain optimum print head performance some ink is consumed from all cartridges during maintenance operations Ink may also be consumed when you replace ink cartridge or t...

Page 80: ...ended Press the y button The ink cartridge holder moves to the icon You cannot replace cartridges in this position Go to the next step If the B light flashes one or more ink cartridges are running low Hold down the y button for 10 seconds The ink cartridge holder moves to the icon You cannot replace cartridges in this position Go to the next step Note To cancel ink cartridge replacement keep the i...

Page 81: ...ew black ink cartridge four or five times and then remove it from its package When replacing other color cartridges remove the new color cartridges from their package without shaking cImportant Do not shake cartridges after opening the package as they may leak Replacing Ink Cartridges Replacing Ink Cartridges When Ink Light is On or Flashing 81 ...

Page 82: ... in the illustration Doing so may prevent normal operation and printing 6 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly Replacing Ink Cartridges Replacing Ink Cartridges When Ink Light is On or Flashing 82 ...

Page 83: ...er is charging ink Do not turn off the printer during ink charging Charging takes approximately two minutes If the ink charging is incomplete you may not be able to print Note If the B light does not turn off try removing and reinserting the ink cartridge Related Information Ink Cartridge Codes on page 76 Ink Cartridge Handling Precautions on page 77 Replacing Ink Cartridges Replacing Ink Cartridg...

Page 84: ...g the originals may move out of place Press the y button to cancel and replace the originals 1 Open the scanner unit with the document cover closed 2 Hold down the y button for 10 seconds The ink cartridge holder moves to the replacement position Note To cancel ink cartridge replacement keep the ink cartridges installed and turn off the printer Replacing Ink Cartridges Replacing Ink Cartridges Whe...

Page 85: ...emove it from its package When replacing other color cartridges remove the new color cartridges from their package without shaking cImportant Do not shake cartridges after opening the package as they may leak 4 Remove only the yellow tape Replacing Ink Cartridges Replacing Ink Cartridges When Ink Light is Off 85 ...

Page 86: ...t normal operation and printing 5 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly 6 Insert the new ink cartridge and then press it down firmly Replacing Ink Cartridges Replacing Ink Cartridges When Ink Light is Off 86 ...

Page 87: ...ridge Related Information Ink Cartridge Codes on page 76 Ink Cartridge Handling Precautions on page 77 Temporarily Printing with Black Ink When color ink is expended and black ink still remains when printing from a computer you can use the following settings to continue printing for a short time using only black ink Type of paper plain papers Envelope Color Grayscale Borderless Not selected EPSON ...

Page 88: ... Ink Windows Do one of the following When the following window is displayed select Print in Black When the following window is displayed cancel printing And then printing again Note If you cannot cancel printing from the computer cancel using the printer s control panel Follow the steps below when printing again 1 Access the printer driver window Replacing Ink Cartridges Temporarily Printing with ...

Page 89: ...the Dock 2 Cancel the job Note If you cannot cancel printing from the computer cancel using the printer s control panel 3 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 4 Select On as the Permit temporary black printing setting 5 Access the print dialog 6 Select Print Settings from the pop up me...

Page 90: ...led access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Composite black looks slightly different from pure black In addition the print speed is reduced To maintain the quality of the print head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next ...

Page 91: ...uality has declined use the nozzle check feature and check if the nozzles are clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to cle...

Page 92: ...ents as in the following OK pattern the nozzles are not clogged Print head cleaning is not necessary If there are broken lines or missing segments as shown in the NG pattern the print head nozzles may be clogged Go to the next step 5 Hold the y button down for five seconds until the power light starts flashing Print head cleaning starts Note It may take some time to start print head cleaning Maint...

Page 93: ...Information Loading Paper in the Rear Paper Feed on page 38 Windows Printer Driver on page 101 Checking and Cleaning the Print Head Mac OS 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructi...

Page 94: ...x and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 38 Cleaning the Paper Path When the printouts are smeared or scuffed clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles ...

Page 95: ...h grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or clean...

Page 96: ...he printer by pressing the P button 2 Open the scanner unit 3 Check if the translucent film is smeared Smears are easier to see if you use a light If there are smears such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail Maintaining the Printer Cleaning the Translucent Film 96 ...

Page 97: ...Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the prod...

Page 98: ...ws Printer Driver on page 101 Saving Power Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on t...

Page 99: ...t Explorer and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network The following browsers are supported Microsoft Edge Internet Explorer 8 or later Firefox Chrome Safari Use the latest version Note If the administrator password has not been...

Page 100: ...n the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Click the start button and select Control Panel ...

Page 101: ...rs in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 7 Click the start button and select Control Panel View devices and printers in Hardware...

Page 102: ...o view explanations of the setting items right click on each item and then click Help Main Tab You can make basic settings for printing such as paper type or paper size You can also make settings for printing both sides of the paper or printing multiple pages on one sheet Network Service and Software Information Windows Printer Driver Guide to Windows Printer D 102 ...

Page 103: ... You can select additional layout and printing options such as changing the size of a printout or making color corrections Network Service and Software Information Windows Printer Driver Guide to Windows Printer D 103 ...

Page 104: ...ettings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of the setting items Related Information Windows Printer Driver on page 101 Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can also check the st...

Page 105: ...tility Open Printer Utility Guide to Mac OS Printer Driver Print dialog Switch the pop up menu on the center of the screen to show more items Pop up Menu Descriptions Layout You can select a layout for printing several pages on one sheet or select to print a border Color Matching You can adjust the colors Paper Handling You can reduce or enlarge the size of the print job to automatically fit the p...

Page 106: ...s from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Access the following website and then enter the product name Go to Support and then see Tips http epson sn Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning and by starting EPSON Status Monitor you can check printer status and error informat...

Page 107: ...Select Off when acquiring the printer information is impossible because the printer is shared with Windows computers on a network or for any other reason Related Information Temporarily Printing with Black Ink on page 87 Application for Scanning Documents and Images Epson Scan 2 Epson Scan 2 is an application for controlling scanning You can adjust the size resolution brightness contrast and quali...

Page 108: ...ick the button If the IP address is still not displayed click Enter address and then enter the IP address directly 3 Select the scanner on the Scanner Settingsscreen and then click OK Application for Configuring Scanning Operations from the Control Panel Epson Event Manager Epson Event Manager is an application that allows you to manage scanning from the control panel and save images to a computer...

Page 109: ...t allows you to easily print images with a variety of layouts You can use a variety of templates and perform image correction and adjust the position while viewing a preview of your document You can also brighten up your images by adding text and stamps wherever you like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish with excellent coloring ...

Page 110: ... if an error occurs You can also copy easily by registering a copy favorite Search for and install Epson Smart Panel from App Store or Google Play Application for Updating Software and Firmware EPSON Software Updater EPSON Software Updater is an application that installs new software and updates firmware over the Internet If you want to check for update information regularly you can set the interv...

Page 111: ...ter temporarily Note Do not connect the printer and the computer until you are instructed to do so 3 Access to the following website and then enter the product name http epson sn 4 Select Setup and then click Download 5 Click or double click the downloaded file and then follow the on screen instructions Note If you are using a Windows computer and you cannot download applications from the website ...

Page 112: ... application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website http www epson com Related Information Application for Updating Software and Firmware EPSON Software Updater on page 110 Uninstalling Applications Log in to your computer as an administrator Enter the administrator password i...

Page 113: ...stall the application 2 Press the P button to turn off the printer 3 To uninstall the printer driver select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then remove the printer from the enabled printers list 4 Quit all running applications 5 Select Go Applications Epson Software Uninstaller 6 Select the application you want to uninstall and then click Uninst...

Page 114: ...Related Information Installing Applications on page 111 Network Service and Software Information Uninstalling Applications Uninstalling Applications 114 ...

Page 115: ... again An ink cartridge is expended or there is insufficient ink in the cartridge to charge the ink To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge Replace with a new ink cartridge An ink cartridge is not installed Install the ink cartridge An ink c...

Page 116: ...inter make sure you press the P button Flashing simultaneously An ink pad is nearing or at the end of its service life The ink pads need to be replaced Contact Epson or an authorised Epson service provider to replace the ink pad 1 It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the or button to continue printing The lights s...

Page 117: ...he printer performs The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jammed Paper on page 118 Cont...

Page 118: ...emoving Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Related Information Lights and Printer Status on page 17 Removing Jammed Paper from the Rear Paper Feed Remove the jammed p...

Page 119: ...the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed Solving Problems Removing Jammed Paper Removing Jammed Paper from Inside the Printer 119 ...

Page 120: ...Important Do not touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction 3 Close the scanner unit Solving Problems Removing Jammed Paper Removing Jammed Paper from Inside the Printer 120 ...

Page 121: ...6 Paper Jams Load paper in the correct direction and slide the edge guides against the edges of the paper Load one sheet of paper at a time if you have loaded several sheets of paper Related Information Removing Jammed Paper on page 118 Loading Paper in the Rear Paper Feed on page 38 Paper Feeds at a Slant Load paper in the correct direction and slide the edge guides against the edges of the paper...

Page 122: ...S Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Printer Settings Disable the Power Off If Inactive and Power Off If Disconnected settings Disable the Power Off Timer setting Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off I...

Page 123: ... then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Print the network connection report See the related information link below for details If the report shows that the network connection failed check the network connection report and then follow the printed solutions If the IP ad...

Page 124: ...plications on page 111 Checking for Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods Windows Select Control Panel View devices and printers Printers Printers and Faxes and then do the following to open the print server properties window Windows 10 Windows 8 1 Windows 8 Windows 7 Click the printer icon ...

Page 125: ... the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Related Information Installing Applications on page 111 Solving Problems Cannot Print from a Computer Checking the Software and Data 125 ...

Page 126: ...nters and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If copies such as EPSON XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device Make sure the printer port is selected correctly in P...

Page 127: ...work Settings are No Problems on page 127 Printing a Network Connection Report on page 27 Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems see the following When you are using multiple wireless routers at the same time you may not be ab...

Page 128: ... cannot connect to the printer because the printer only supports communication over 2 4 GHz Connect the computer or smart device to the same SSID as the printer Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disabl...

Page 129: ...ct Check how many devices are connected Check how many devices are connected to the printer If the number of connected devices has not exceeded the maximum a connection error may have occurred Move the printer and computer or smart device closer to the wireless router to help with radio wave communication check that the SSID and password are correct and then try to make network settings again Netw...

Page 130: ...f devices have already been connected to the printer disconnect the unnecessary devices and try to connect the new device Delete the SSID for Wi Fi Direct on the Wi Fi screen for the device that you do not need to connect to the printer Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report network status sheet or on Web Config Solving Problems Wh...

Page 131: ...e name of the connected SSID from the list displayed Mac OS Click the Wi Fi icon at the top of the computer screen A list of SSIDs is displayed and the connected SSID is indicated with a check mark Solving Problems When You Cannot Make Network Settings Checking the SSID for the Computer 131 ...

Page 132: ...7 Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 91 Banding or Unexpected Colors Appear The print head ...

Page 133: ...nt Align the print head Related Information Aligning the Print Head on page 93 Print Quality Does Not Improve Even After Aligning the Print Head During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned If print quality does not improve disable the bidirectional or high speed setting Disabling this setting may slow down p...

Page 134: ...ight do not use a dryer and do not touch the printed side of paper When printing images or photos Epson recommends using genuine Epson paper rather than plain paper Print on the printable side of the genuine Epson paper Checking the print settings Select the appropriate paper type setting for the type of paper loaded in the printer Print using a higher quality setting Checking the ink cartridge Ep...

Page 135: ...inting on the wrong side of the photo paper Make sure you are printing on the printable side When printing on the wrong side of the photo paper you need to clean the paper path Related Information Cleaning the Paper Path on page 94 Images or Photos are Printed in Unexpected Colors When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending ...

Page 136: ... borderless printing you cannot select Borderless Select a paper type that supports borderless printing Related Information Printing Basics Windows on page 44 Printing Basics Mac OS on page 45 Edges of the Image are Cropped During Borderless Printing During borderless printing the image is slightly enlarged and the protruding area is cropped Select a smaller enlargement setting Windows Click Setti...

Page 137: ...uter manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer If you use the printer driver you had previously used printed characters may be garbled Make sure that the printer driver you are using is for this printer Check the printer name on the top of the printer driver window Related Information Canceling Printing o...

Page 138: ...erse Side of the Original Appears in the Copied Image For a thin original place the original on the scanner glass and then place a piece of black paper over it The Printout Problem Could Not be Cleared If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page 112 Installing ...

Page 139: ...or at least 30 minutes The speed does not return to normal if the power is off Cannot Start Scanning Connect the USB cable securely to the printer and the computer If you are using a USB hub try to connect the printer directly to the computer If you scan at a high resolution over a network a communication error may occur Lower the resolution Make sure that the correct printer scanner is selected o...

Page 140: ...etting assigned in Epson Event Manager Scanned Image Problems Uneven Colors Dirt Spots and so on Appear when Scanning from the Scanner Glass Clean the scanner glass Remove any trash or dirt that adheres to the original Do not press with too much force on the original or the document cover If you press with too much force blurring smudges and spots may occur Related Information Cleaning the Scanner...

Page 141: ...b and then Image Option Text Enhancement Select Document Mode as the Mode in Epson Scan 2 Scan using the settings for documents in Document Mode In Document Mode in Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust Threshold on the Advanced Settings tab When you increase the Threshold the black color area becomes larger If the resolution is low try increasing the r...

Page 142: ...ing Using Epson Scan 2 on page 67 Text is Not Recognized Correctly when Saving as a Searchable PDF On the Image Format Options window in Epson Scan 2 check that Text Language is set correctly on the Text tab Check that the original is placed straight Use an original with clear text Text recognition may decline for the following types of originals Originals that have been copied a number of times O...

Page 143: ...plications Epson Software Epson Scan 2 Utility 2 Select the Other tab 3 Click Reset Note If initialization does not solve the problem uninstall and re install Epson Scan 2 Related Information Uninstalling Applications on page 112 Installing Applications on page 111 Other Scanning Problems Scanning Is Too Slow Lower the resolution Related Information Scanning Using Epson Scan 2 on page 67 Scanning ...

Page 144: ...en touching the printer Install a ground wire to the computer that is connected to the printer Operation Sounds Are Loud If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Windows Enable Quiet Mode on the Main tab in the printe...

Page 145: ...kness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 40 0 mm 1 57 in D 32 0 mm 1 26 in Borderless printing A 43 0 mm 1 69 in B ...

Page 146: ...Letter Resolution 1200 dpi main scan 2400 dpi sub scan Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB ...

Page 147: ...v4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 Fax Send a fax IPv4 Receive a fax IPv4 Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Maximum Radio Frequency Power Transmitted 20 dBm EIRP Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 1 IEEE802 11n is only available for the HT20 2 Not supported f...

Page 148: ...requency Range 50 60 Hz 50 60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European...

Page 149: ...e Temperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 or later 32 bit 64 bit Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Mac OS Mac OS X v10 6 8 or later macOS 11 or later Note Mac OS...

Page 150: ...s to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure ...

Page 151: ...k cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing the ink to dry and printing may beco...

Page 152: ...ver closed Secure the ink cartridge holder to the case with tape 7 Close the scanner unit 8 Prepare to pack the printer as shown below 9 Pack the printer in its box using the protective materials Appendix Transporting and Storing the Printer 152 ...

Page 153: ...Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals contact Epson support services for assistance The following Epson support list is based on the country of sale Some products may not be sold in your current location so be sure to contact Epson support for the area in which you purchased yo...

Page 154: ...n Product usage questions or problems Enquiries on repair service and warranty Repair service center http www tekcare com tw branchMap page TekCare corporation is an authorized service center for Epson Taiwan Technology Trading Ltd Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service In addition to your product manuals we provide the following sou...

Page 155: ...00 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to ha...

Page 156: ...ies and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Service Center 65 Truong Dinh Street District 1 Ho Chi Minh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3...

Page 157: ...gga Dua No 48 Jl Arteri Mangga Dua Jakarta Utara DKI JAKARTA 021 623 01104 jkt technical1 epson indonesia co id jkt admin epson indonesia co id BANDUNG Epson Sales and Service Bandung Jl Cihampelas No 48 A Bandung Jawa Barat 40116 022 420 7033 bdg technical epson indonesia co id bdg admin epson indonesia co id MAKASSAR Epson Sales and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASS...

Page 158: ...n Kakao 0331 488373 486468 jmr admin epson indonesia co id jmr technical epson indonesia co id MANADO EPSON SALES AND SERVICE Manado Jl Piere Tendean Blok D No 4 Kawasan Mega Mas Boulevard Manado 95111 0431 8805896 MND ADMIN EPSON INDONESIA CO ID MND TECHNICAL EPSON INDONESIA CO ID CIREBON EPSON SERVICE CENTER Cirebon Jl Tuparev No 04 Depan Hotel Apita Cirebon JAWA BARAT 0231 8800846 cbn technical...

Page 159: ...KARTA 12560 021 80866777 esscibis support1 epson indonesia co id esscibis support2 epson indonesia co id esscibis admin epson indonesia co id esscibis sales epson indonesia co id SURABAYA EPSON SALES AND SERVICE SURABAYA GUBENG JL RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON J...

Page 160: ...formation Product usage questions or problems Enquiries on repair services and warranty Head Office Phone 603 56288288 Fax 603 5628 8388 603 5621 2088 Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and orde...

Page 161: ...son Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 8441 9030 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questio...

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