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Epson XP-15000 Series, User Manual

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Epson XP-15000 Series User Manual Download Page 160

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving CD/DVD Problems
Uninstall Your Product Software
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also press the

help button to see help information and how-to instructions on the screen.

LCD screen message

Condition/solution

Ink is low.

The ink cartridge is low. You can continue printing until you are prompted to
replace the cartridge. Make sure you have the replacement cartridge ready.

Ink cartridge(s) are low.
Print job may not print
completely.

You need to replace the
following ink
cartridge(s).

The ink cartridge is expended. Replace the cartridge.

Printer error. Turn on the
printer again. See your
documentation for more
details.

A fatal error has occurred. Turn the product off and then back on again. If the
error continues, check for a paper jam or any protective material inside the
product. If there is no paper jam or protective material, contact Epson for
support.

Summary of Contents for XP-15000 Series

Page 1: ...XP 15000 User s Guide ...

Page 2: ......

Page 3: ...Checking for Software Updates 20 Using Power Saving Settings 20 Changing the Sleep Timer Settings 21 Changing the Power Off Timer Settings 21 Epson Connect Solutions for Smartphones Tablets and More 22 Setting Up Epson Connect Services 23 Using Epson Email Print 24 Using the Epson iPrint Mobile App 24 Using Epson Remote Print 25 Using AirPrint 25 Using Google Cloud Print 26 Setting Up Google Cloud...

Page 4: ...g Wi Fi Features 41 Loading Paper 42 Loading Paper in Cassette 42 Loading Paper in the Rear Paper Feed Slot 47 Selecting the Paper Settings for Each Source Control Panel 50 Turning Off the Paper Setting Alert 51 Paper Loading Capacity 52 Double sided Printing Capacity 54 Available Epson Papers 55 Borderless Paper Type Compatibility 57 Paper or Media Type Settings Control Panel 59 Paper or Media Ty...

Page 5: ...te Options 82 Printing with the Built in Epson Driver Windows 10 S 83 Selecting Print Settings Windows 10 S 84 Printing on a Mac 88 Selecting Basic Print Settings Mac 89 Paper Source Options Mac 93 Color Settings Mac 93 Print Quality Settings Mac 94 Selecting Page Setup Settings Mac 95 Selecting Print Layout Options Mac 96 Selecting Double sided Printing Settings Mac 97 Double sided Printing Optio...

Page 6: ... Cartridge and Maintenance Box Status Mac 123 Purchase Epson Ink Cartridges and Maintenance Box 125 Ink Cartridge Part Numbers 125 Removing and Installing Ink Cartridges 126 Printing with Black Ink and Expended Color Cartridges 131 Printing with Expended Color Cartridges Windows 131 Printing with Expended Color Cartridges Mac 132 Conserving Low Black Ink with Windows 134 Replacing the Maintenance ...

Page 7: ... 166 Product Cannot Connect to a Wireless Router or Access Point 166 Network Software Cannot Find Product on a Network 167 Product Does Not Appear in Mac Printer Window 168 Cannot Print Over a Network 169 Solving Paper Problems 170 Paper Feeding Problems 171 Paper Jam Problems Inside the Product 171 Paper Jam Problems in the Paper Cassette 173 Paper Jam Problems in the Rear Cover 175 Paper Ejectio...

Page 8: ...Image Not Centered on CD DVD 190 Ink Smears on CD DVD 191 Faint Image on CD DVD 191 Uninstall Your Product Software 191 Uninstalling Printing Software Windows 191 Uninstalling Product Software Mac 192 Where to Get Help 193 Technical Specifications 195 Windows System Requirements 195 Mac System Requirements 196 Paper Specifications 196 Printable Area Specifications 197 Ink Cartridge Specifications ...

Page 9: ...ety Instructions 206 Wireless Connection Safety Instructions 207 LCD Screen Safety Instructions 207 FCC Compliance Statement 208 Binding Arbitration and Class Waiver 208 Trademarks 212 Copyright Notice 212 A Note Concerning Responsible Use of Copyrighted Materials 213 Default Delay Times for Power Management for Epson Products 213 Copyright Attribution 213 ...

Page 10: ......

Page 11: ...11 XP 15000 User s Guide Welcome to the XP 15000 User s Guide For a printable PDF copy of this guide click here ...

Page 12: ...ore Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using the Mopria Print Service Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Adjusting th...

Page 13: ...op button Status Icon Information Parent topic Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions On the Home screen press the right arrow button to select Wi Fi and press the OK button to view or change the current network settings Icons Description Displays additional information or instructions ...

Page 14: ...problem No Ethernet connection An Ethernet connection is established No Wi Fi connection A Wi Fi network error has occurred or the product is searching for a connection A Wi Fi connection is established The number of bars indicates the connection s signal strength No Wi Fi Direct connection A Wi Fi Direct connection is established Parent topic Control Panel Buttons and Lights Entering Characters o...

Page 15: ...age used on the LCD screen 1 Press the home button if necessary 2 Press the right arrow button to select Settings and press the OK button You see a screen like this 3 Press the down arrow button to select Basic Settings and press the OK button 4 Press the down arrow button to select Language and press the OK button 5 Use the arrow buttons to select a language and press the OK button Parent topic U...

Page 16: ... 4 Press the OK button to select LCD Brightness 5 Press the left or right arrow buttons to decrease or increase the brightness 6 Press the up arrow button to select OK 7 Press the OK button to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Top Product Parts Front Product Parts Inside Product Parts Back Parent...

Page 17: ...17 Product Parts Top 1 Rear paper feed slot 2 Paper support 3 Rear paper feed cover 4 Edge guides 5 CD DVD tray Parent topic Product Parts Locations ...

Page 18: ...18 Product Parts Front 1 Front cover 2 Output tray 3 Paper cassette 4 Edge guides 5 Legal paper guide Parent topic Product Parts Locations ...

Page 19: ...19 Product Parts Inside 1 Printer cover 2 Ink cartridge holder 3 Control panel Parent topic Product Parts Locations Product Parts Back ...

Page 20: ...dow You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group accessible by the Start button or on the Start or Apps screens depending on your version of Windows OS X You can manually update the software by opening the Applications Epson Software folder and selecting EPSON Software Updater macOS 10 12 x or 10 13 x You can manually update the ...

Page 21: ...sic Settings and press the OK button 4 Press the down arrow button to select Sleep Timer and press the OK button 5 Press the up and down arrow buttons to select a time period between 3minutes and 15minutes and press the OK button Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of...

Page 22: ...ablets and More Use your smartphone tablet or computer to print documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you ...

Page 23: ...y 2 Press the right arrow button to select Settings and press the OK button You see a screen like this 3 Press the down arrow button to select Web Service Settings and press the OK button 4 Press the OK button to select Epson Connect Services You see a screen like this 5 Press the OK button to select Register 6 Press the OK button to select Start Setup 7 Follow the instructions on the screen to ac...

Page 24: ...send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Andro...

Page 25: ...ote Make a note of your product s email address 3 Visit epsonconnect com to learn more about Remote Print and how to download the Remote Print Driver software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the print command in your laptop or desktop compu...

Page 26: ...vice to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Note your product s IP address by checking your network status See the link below 3 Connect your computer or your Apple or Android device to the same wireless network as your Epson product 4 Enter your prod...

Page 27: ...red Networking Setting Up Google Cloud Print on a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s documentation for details on connecting to a network 3 Do one of the foll...

Page 28: ... later With a few taps your Android device will discover your nearby Epson product and print 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Epson Print Enabler plug in from Google Play 3 Go to Settings on your Android device select Printing and enable the Epson plug in 4 Connect your Android device to the same wireless network as your...

Page 29: ...d topics Wi Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to you...

Page 30: ...twork See the link below 2 On your Android device download the Mopria Print Service from Google Play Note On some Samsung Galaxy devices Mopria may come preinstalled 3 Go to Settings on your Android device select Printing and enable the Mopria Print Service 4 Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Ch...

Page 31: ...over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Inst...

Page 32: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 33: ...or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Wi Fi Recommended select Start Setup or Change ...

Page 34: ...t OK when you finish entering your password 8 Confirm the displayed network settings and select Start Setup to save them 9 If you want to print a network setup report select Print Check Report Otherwise select OK 10 Press the home button to exit You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device and then print If you are printing ...

Page 35: ...uct to communicate directly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Related references Status Icon Information ...

Page 36: ...hout a wireless router or access point 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Wi Fi Direct 4 Select Start Setup 5 Select Start Setup again You see a screen like this 6 Use your computer or wireless device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown ...

Page 37: ...Characters on the LCD Screen Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the ...

Page 38: ...ur product directly from your computer or device and then print If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problem...

Page 39: ...Network Connection Changing a USB Connection to a Wi Fi Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi Fi or Wired Networking Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Connect one end of an Ethernet network cable to...

Page 40: ... product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new...

Page 41: ...te Before disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi Parent topic Changi...

Page 42: ...acity Double sided Printing Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Control Panel Paper or Media Type Settings Printer Software Loading Paper in Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Do not remove or insert the paper cassette during printing 1 Press the reset button to close the...

Page 43: ...43 3 Pull on the front cover to slide out the paper cassette 4 Slide the edge guides outward ...

Page 44: ...Insert paper with the glossy or printable side facedown Insert up to 10 envelopes printable side down and flap edge left as shown For legal size paper slide the edge guides outward then lift and lower the front edge guide as shown ...

Page 45: ... it clicks Load paper with the glossy or printable side facedown Do not push on paper that extends beyond the cassette 6 Slide the edge guides against the paper but not too tightly Make sure the paper is under the arrow mark for your paper type ...

Page 46: ... in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating 8 Select the size and type of paper you just loaded on the product LCD screen The output tray extends automatically when you print Always follow these paper loading guidelines Load only the recommended number of sheets ...

Page 47: ... print quality declines when printing multiple envelopes try loading one envelope at a time Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Double sided Printing Capacity Paper or Media Type Settings Control Panel Related tasks Loading Paper in the Rear Paper Feed Slot Loading Paper in the Rear Paper Feed Slot You...

Page 48: ...48 2 Slide the edge guides outward 3 Do one of the following Insert a sheet of paper glossy or printable side up and short edge first in the center of the rear paper feed slot ...

Page 49: ...49 Load envelopes printable side up and flap edge left Load one sheet of loose leaf or other paper with holes facing as shown 4 Slide the edge guides against the paper but not too tightly ...

Page 50: ... a time Do not load envelopes that are curled folded or too thin or that have plastic windows Do not load envelopes with adhesive surfaces Check the paper package for any additional loading instructions If you use paper with binder holes load only one sheet at a time Parent topic Loading Paper Related references Paper Loading Capacity Double sided Printing Capacity Paper or Media Type Settings Con...

Page 51: ...etup 6 Select the paper source you want to change 7 Select Paper Size 8 Select the paper size you loaded 9 Select Paper Type 10 Select the paper type you loaded 11 Press the back button to select another paper source to change or press the home button to exit Parent topic Loading Paper Turning Off the Paper Setting Alert The Paper Setting Alert warns you when the paper settings do not match the pa...

Page 52: ...lect Paper Mismatch 5 Press the OK button to change the Paper Mismatch setting to Off Press it again to select On 6 Select Close to exit Parent topic Loading Paper Paper Loading Capacity See the table here for the loading capacity of the paper cassette and rear paper feed ...

Page 53: ...s 50 sheets 11 17 inches 279 432 mm A3 11 7 16 5 inches 297 420 mm 13 19 inches 330 483 mm size Not supported 50 sheets User defined size 1 sheet 1 sheet Epson Bright White Paper 160 sheets 40 sheets Epson Presentation Paper Matte 80 sheets 20 sheets Epson Premium Presentation Paper Matte 20 sheets 20 sheets Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper ...

Page 54: ...ding Paper Related references Double sided Printing Capacity Double sided Printing Capacity Paper type Size Auto Manual Plain paper Letter 8 5 11 inches 216 279 mm and A4 8 3 11 7 inches 210 297 mm 200 sheets paper cassette 50 sheets rear paper feed 20 sheets rear paper feed Legal 8 5 14 inches 216 356 mm 11 17 inches 279 432 mm A3 11 7 16 5 inches 297 420 mm 13 19 inches 330 483 mm A6 4 1 5 8 inc...

Page 55: ... sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Paper Type Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Photo Paper Glossy 4 6 inches 102 152 mm S041809 S042038 50 100 L...

Page 56: ...1466 20 11 17 inches 279 432 mm S041290 20 A3 11 7 16 5 inches 297 420 mm S041288 20 13 19 inches 330 483 mm S041289 20 Epson Ultra Premium Photo Paper Glossy 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Ultra Premium Photo Paper Luster Letter 8 5 11 inches 216 279 mm S041405 S041913 50 250 A4 8 3 11 7 inches 210 297...

Page 57: ... mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Velvet Fine Art Paper Letter 8 5 11 inches 216 279 mm S041636 20 13 19 inches 330 483 mm S041637 20 Epson Photo Quality Self adhesive Sheets A4 8 3 11 7 inches 210 297 mm S041106 10 Epson Iron on Cool Peel Transfer paper Letter 8 5 11 inches 216 279 mm S041153 10 Parent t...

Page 58: ...e Epson Premium Presentation Paper Matte Double sided Epson Velvet Fine Art Paper Borderless Paper Sizes 3 5 5 inches 89 127 mm 4 6 inches 102 152 mm 16 9 wide 4 7 1 inches 102 181 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm 11 14 inches 279 356 mm 11 17 inches 279 432 mm A3 11 7 16 5 inches 297 420 mm 13 19 inches 330 483 mm Parent...

Page 59: ...oss Epson Ultra Premium Photo Paper Luster Ultra Prem Photo Luster Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Epson Velvet Fine Art Paper Velvet Fine Art Paper Envelopes Envelope Parent topic Loading Paper Paper or Media Type Settings Printer Software For this paper Select this paper Type or Media Type setting Plain paper Epson Bright Whit...

Page 60: ...te Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Ultra Premium Photo Paper Luster Ultra Premium Photo Paper Luster Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Epson Velvet Fine Art Paper Velvet Fine Art Paper Envelopes Envelope Parent topic Loading Paper ...

Page 61: ...int with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Basic P...

Page 62: ...ile menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window 4 For the Paper Source setting select where you loaded the paper you want to print on ...

Page 63: ... To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 11 To print on both sides of the paper select a 2 Sided Printing option 12 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options ...

Page 64: ...aper in the rear feed slot as the paper source CD DVD Tray Selects the CD or DVD loaded in the CD DVD tray Parent topic Selecting Basic Print Settings Windows Print Quality Options Windows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing...

Page 65: ...topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Pr...

Page 66: ...66 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 67: ... to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the av...

Page 68: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 69: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 70: ...ark Features button Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color Correction Options Windows Image Options and Additional Se...

Page 71: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 72: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 73: ...ers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Collate Number copy number Note The user name computer name date and time come from the Windows Control Panel on ...

Page 74: ...ommon groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left ...

Page 75: ...choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click th...

Page 76: ...76 You see the maintenance options 4 Click the Extended Settings button ...

Page 77: ...ndow Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink from smearing when you print ...

Page 78: ... images Change Standard Resolution Reduces the resolution of print data to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting...

Page 79: ...79 You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows ...

Page 80: ...rent topic Printing Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your produc...

Page 81: ...d for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right cl...

Page 82: ...the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 83: ...ates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer...

Page 84: ...e Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your applica...

Page 85: ... window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 86: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 87: ...87 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 88: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 89: ...asic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer se...

Page 90: ...int window may look different depending on your version of the Mac operating system and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 91: ...rint window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu ...

Page 92: ...the name of your paper Check the paper type settings list for details 11 Select the Color setting you want to use 12 Select the Color Settings option you want to use 13 Select the Print Quality setting you want to use 14 Select Mirror Image to flip the printed image horizontally Paper Source Options Mac Color Settings Mac Print Quality Settings Mac Parent topic Printing on a Mac ...

Page 93: ... adjustments Select from EPSON Vivid EPSON Standard or Adobe RGB color modes for printing photos and graphics Click Advanced Color Settings for Brightness Contrast Saturation and individual color tones Select Fix Red Eye to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast an...

Page 94: ...tings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on photo paper Fast Economy For the fastest printing with draft quality Economy For fast printing with reduced quality Normal For everyday text and image printing Fine For text and graphics with good quality and print speed Quality For photos and graphics with good quality and print spe...

Page 95: ...erless paper type and size to print without borders Check the borderless paper compatibility list for details 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an envelope select the icon Note You can control printing at the edges of borderless prints by selecting Expansion from the pop up menu and selecting an image expansion setting If you s...

Page 96: ...r of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings To print on both sides of each page select a setting from the Two Sided pop up me...

Page 97: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 98: ...screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings or Output Settings pop up menu to set...

Page 99: ...r before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options Color Matching Mac Paren...

Page 100: ... Color Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preference...

Page 101: ...nting Allows you to print using black ink when color ink is expended High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default se...

Page 102: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 103: ...r Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Cancelling Printing Using a Product Button If you need to cancel printing press the stop button on your product Parent topic Printing...

Page 104: ...a Some combinations of paper type size and layout may not be supported depending on your camera and the product settings Selecting Print and Photo Adjustment Settings Printing from a Camera Wirelessly Selecting Print and Photo Adjustment Settings Before printing from your camera you can make image adjustments and select the print settings for your photos Image adjustments affect only the printed c...

Page 105: ...105 3 Select Camera Print Settings 4 Select Print Settings 5 Select the print settings you want to use 6 When you are done press back button ...

Page 106: ...ur camera Print settings Available options Description Paper Size Various paper sizes Indicates the size of paper you have loaded Paper Type Various paper types Indicates the type of paper you have loaded see the list of paper types for copying available options depend on the selected Paper Size setting Paper Cassettes Paper Cassette Prints onto paper loaded in the cassette Rear Paper Feed Prints ...

Page 107: ...mera Settings Prints exif information shutter speed f ratio and ISO sensitivity Parent topic Selecting Print and Photo Adjustment Settings Photo Adjustments Camera Select these photo adjustment options when printing photos from your camera The modifications affect only the printed copy of the photo not the original file Photo Adjustments settings Available options Description Fix Photo Auto Automa...

Page 108: ...ce recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Parent topic Selecting Print and Photo Adjustment Settings Printing from a Camera Wirelessly You can print ph...

Page 109: ...r product uses You can print a Network Status sheet to view your product s network settings 4 Follow the instructions that came with your camera to select and print your photos When you finish printing turn off your camera and disconnect it from the network Parent topic Printing from a Camera Related tasks Printing a Network Status Sheet Related topics Loading Paper ...

Page 110: ...is printing or performing other operations Otherwise your product may be damaged or the surface of the CD DVD may become dirty or scratched Do not insert the CD DVD tray until instructed to do so Note If you are using discs where the printable area extends to within 0 16 inch 4 mm of the center hole you may need to adjust the inner diameter setting using the Epson Print CD software 1 Burn your fil...

Page 111: ...111 4 Pull on the front cover to slide out the paper cassette 5 Remove the CD DVD tray from beneath the cassette 6 Slide the paper cassette back into your product ...

Page 112: ... CD DVD tray with the printable side faceup Press on the center of the CD or DVD to make sure it is secure in the tray Note Be sure to fully seat the CD or DVD or it may fall out of the tray 8 Raise the control panel all the way up ...

Page 113: ...roduct LCD screen Caution Do not turn off the product with a CD or DVD loaded in it Always remove the disc first Parent topic Printing on CDs DVDs Removing a Printed CD DVD After your CD or DVD is printed the tray extends automatically 1 Pull the CD DVD tray out of the product and remove your CD or DVD from the tray Caution If you do not remove the tray the print head can strike it causing your pr...

Page 114: ...from a Computer Before printing directly on CDs or DVDs from your computer make sure you have set up your product as described on the Start Here sheet and installed the Epson Print CD software Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the ...

Page 115: ...ture text or graphic elements For more information select the Help menu 3 When you are finished creating your design click Save and save your design file Parent topic Printing on CDs DVDs from a Computer Related tasks Printing Your CD DVD Design Windows Printing Your CD DVD Design Windows After you create your design you can print it on paper to test it then print it on the CD or DVD that contains...

Page 116: ...re ready to print on the disc click the Print button on the screen 5 Click Print Note If you need to adjust the print position or print quality see the Epson Print CD Help utility for instructions Parent topic Printing on CDs DVDs from a Computer Related tasks Starting Epson Print CD Windows Starting Epson Print CD Mac You can use Epson Print CD to design your disc by importing photos adding text ...

Page 117: ...inished creating your design make sure you save it Parent topic Printing on CDs DVDs from a Computer Related tasks Printing Your CD DVD Design Mac Printing Your CD DVD Design Mac After you create your design you can print it on paper to test it then print it on the CD or DVD that contains your data photos video or music Make sure the disc is loaded for printing before you start 1 Open your file in...

Page 118: ...disc select Test Print and follow the instructions on the screen 4 When you are ready to print on the disc click the Print button on the screen Note If you need to adjust the print position or print quality see the Epson Print CD Help utility for instructions Parent topic Printing on CDs DVDs from a Computer Related tasks Starting Epson Print CD Mac ...

Page 119: ...ge and Maintenance Box Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expended or when the maintenance box...

Page 120: ...uctions Parent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status with Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop...

Page 121: ...aintenance box or any ink cartridge as indicated on the screen Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status ...

Page 122: ...taskbar and select Monitoring Preferences You see this window 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status ...

Page 123: ...nd Maintenance Box Status Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor ...

Page 124: ...Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status Parent topic Check Cartridge and Maintenance Box Status ...

Page 125: ...and even if described as compatible may not function properly The cartridges included with the printer are designed for printer setup and not for resale After some ink is used for charging the rest is available for printing Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge ...

Page 126: ... to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Make sure that the CD DVD tray is not inserted 2 Turn on your product If an ink cartridge is expended you see a message on the LCD screen Note which cartridges need to be replaced select Next and select Y...

Page 127: ...127 Caution Do not move the print head by hand otherwise you may damage your product Do not touch the flat white cable or the metal bar inside the product ...

Page 128: ...128 4 Remove the new ink cartridge from the package 5 Remove the cap from the cartridge and save the cap so you can recap the ink cartridge before storing or disposing of it ...

Page 129: ...blue tab until it clicks to unlock the ink cartridge you are replacing Then lift the ink cartridge as shown to remove it Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children ...

Page 130: ... cap from your replacement cartridge package Note Dispose of used cartridges carefully Do not take the used cartridge apart or try to refill it 8 Insert the ink cartridge into the ink cartridge holder at a slight angle as shown Then press the ink cartridge down until it clicks into place ...

Page 131: ...product with the ink cartridges removed for an extended period of time Otherwise ink remaining in the print head nozzles may dry out and you may not be able to print Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Print...

Page 132: ...nt your document Epson Status Monitor 3 displays a print message 9 Click Print in Black to print your document Parent topic Printing with Black Ink and Expended Color Cartridges Related topics Loading Paper Printing with Expended Color Cartridges Mac If printing stops you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope 1 Click...

Page 133: ...roduct 10 Access the print settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option as the color setting 14 Click Print to print your document Parent topic Printing with Black Ink and Expended Color Cartridges Related topics Loading Paper ...

Page 134: ...k or No to continue using the remaining black ink for the document you are printing Click Disable this feature to continue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintenance Box Make sure you have a new maintenance box before you begin Ca...

Page 135: ...ution Do not touch the green chip on the maintenance box 3 Open the printer cover 4 Use a flat head screwdriver to loosen the screw on the maintenance box cover as shown then remove the cover 5 Grasp the maintenance box as shown and pull it out of its holder ...

Page 136: ...into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep the maintenance box out of the reach of children and do not drink the ink 6 Place the used maintenance box in the plastic bag that came with the new maintenance box Seal the bag and dispose of it carefully 7 Insert the new maintenance box and push it all the way in ...

Page 137: ... the product as shown and tighten the screw to secure the cover 9 Close the printer cover 10 Select Done on the product LCD screen Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box ...

Page 138: ...Print Head Maintenance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able t...

Page 139: ...print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the CD DVD tray is not inserted for printing 2 Make sure plain paper is loaded in the paper cassette 3 Press the home button if necessary 4 Select Maintenance You see a screen like this 5 Select Print Head Nozzle Check You see a screen like this ...

Page 140: ...en to clean the print head check the nozzles and repeat the process as necessary Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print If you don t see any improvement after cleaning the print head up to 3 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not i...

Page 141: ...ing 2 Load a few sheets of plain paper in the paper cassette 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies ...

Page 142: ...142 You see a window like this 5 Click Print ...

Page 143: ...ead Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Loading Paper in Cassette Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the ca...

Page 144: ...moving and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the CD DVD tray is not inserted for printing 2 Make sure plain paper is loaded in the paper cassette 3 Press the home button if necessary 4 Select Maintenance You see a screen like thi...

Page 145: ...east 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related tasks Loading Paper in Cassette Checking the Nozzles Using the Product Control Panel Removing and Installing Ink Cartridges Cleaning the Print Head Using a Compu...

Page 146: ...n the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished ...

Page 147: ...ing If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 6 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve one of the ink cartridges may be ol...

Page 148: ...ing 2 Load a few sheets of plain paper in the paper cassette 3 Press the home button if necessary 4 Select Maintenance You see a screen like this 5 Select Print Head Alignment 6 Select one of the following options Vertical Alignment if your printout is blurry Horizontal Alignment if your printout contains horizontal banding 7 Follow the on screen instructions to print an alignment sheet Note Do no...

Page 149: ... representing the pattern with the least amount of separation or overlap 9 Select Done Parent topic Adjusting Print Quality Related tasks Loading Paper in Cassette Cleaning the Print Head Path Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 If printouts are smeared or scuffed load plain paper in the rear paper feed ...

Page 150: ...lect Paper Guide Cleaning 5 Follow the on screen instructions to clean the paper guide 6 Repeat these steps as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related tasks Loading Paper in the Rear Paper Feed Slot Cleaning the Print Head Path ...

Page 151: ...ot use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the outer case and control panel with a soft dry cloth Do not use liquid or chemical cleansers Parent topic Cleaning an...

Page 152: ...152 4 Remove the paper cassette 5 Place the product on its right side Warning Be careful not to trap your fingers under the product ...

Page 153: ...he power cord and turn on the product Parent topic Cleaning and Transporting Your Product Cleaning the Print Head Path If the print quality has not improved after aligning the print head and cleaning the paper path the print head path inside the product may be smeared with ink To clean the print head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish d...

Page 154: ... cables 4 Open the printer cover 5 Using the flashlight check the translucent film shown here for ink smears 1 Translucent film 2 Print head rail Caution Do not touch the print head rail or you may not be able to print Do not wipe off the grease on the rail ...

Page 155: ...e translucent film is dry close the printer cover 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Cleaning and Transporting Your Product Related tasks Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Transporting Your Product If you need to store your product or transport it a long distance prepare it for transportati...

Page 156: ...or a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Open the printer cover and check to see if the print head is in the far right position the home position If not turn on the product wait for the print hea...

Page 157: ...he ink cartridge holder to the case with tape and the included protective material Caution Do not touch or place tape on the white flat cable or the metal bar inside the product otherwise you may damage your product ...

Page 158: ...158 7 Close the printer cover 8 Pull on the front cover to slide out the paper cassette 9 Slide the edge guides all the way to the center 10 Slide in the paper cassette and close the output tray ...

Page 159: ...cushioning around the product Keep the product level during transportation Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Aligning the Print Head Usin...

Page 160: ... also press the help button to see help information and how to instructions on the screen LCD screen message Condition solution Ink is low The ink cartridge is low You can continue printing until you are prompted to replace the cartridge Make sure you have the replacement cartridge ready Ink cartridge s are low Print job may not print completely You need to replace the following ink cartridge s Th...

Page 161: ...act Epson for support To use cloud services update the root certificate from the Epson Web Config utility Access your product s built in Web Config utility and update the root certificate for your product Paper remains inside because it is placed sideways Load XX size paper in the XX to remove the paper inside Load letter or A4 size paper in the rear paper feed and select Done Load the removed pap...

Page 162: ... covered under the standard warranty If the product is out of warranty the pads can be replaced by any Epson authorized service provider The waste ink pads are not a user replaceable part Parent topic Solving Problems Related tasks Using AirPrint Checking for Software Updates Related topics Wi Fi or Wired Networking Solving Paper Problems Running a Product Check Running a product check helps you d...

Page 163: ...software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related concepts Print Head C...

Page 164: ...s 4 Select one of these options Network Settings Resets all network settings All Except Network Settings Resets all settings except for network settings All Settings Resets all control panel settings You see a confirmation screen 5 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving Problems Solving Setup Problems Check these sections if you...

Page 165: ...t s print head stops moving or making noise and the charging process has not finished after approximately 5 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions...

Page 166: ...ess Point If your product has trouble finding or connecting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make su...

Page 167: ...ct WEP key or WPA passphrase correctly Check if your computer is restricting the available wireless channels If so verify that your wireless access point is using one of the usable channels and change to a usable channel if necessary If you are using a Wi Fi Direct connection that suddenly disconnects the Wi Fi direct password on your device may have been changed If necessary delete the existing D...

Page 168: ...band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access point documentation for...

Page 169: ...ns and turn your product off and then on again If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poo...

Page 170: ...to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions If you are connecting the product via EpsonNet Setup and the Wi Fi icon does not appear lit on the LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Pr...

Page 171: ...th sides of the paper try loading fewer sheets Make sure the paper size and paper type settings are correct for the paper source For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the cassette printable side down Follow any special loading instructions that came with the paper Parent topic Solving Paper Prob...

Page 172: ...172 3 Open the printer cover and remove any jammed paper inside Caution Do not touch the flat white cable or the metal bar inside your product ...

Page 173: ...s Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Rear Cover Related tasks Cancelling Printing Using a Product Button Paper Jam Problems in the Paper Cassette If you see a message that paper has jammed in the paper cassette follow the steps here or on the LCD screen to clear the jam 1 Cancel the print job if necessary 2 Press the home button if necessary 3 Press the reset button...

Page 174: ...174 4 Remove the paper cassette and carefully remove any jammed paper 5 Load new paper in the cassette and make sure the paper is under the edge guides ...

Page 175: ...ons Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Related tasks Cancelling Printing Using a Product Button Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover follow the steps here or on the LCD screen to clear the jam 1 Cancel the print job if necessary ...

Page 176: ...176 2 Remove the rear cover from your product Carefully remove any jammed paper from inside the product 3 Remove any jammed paper from inside the rear cover 4 Reattach the rear cover ...

Page 177: ... the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting when you reprint Parent topic Solving Paper Problems Related references Paper Specifications Paper or Media Type Settings Printer Software Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Sol...

Page 178: ...cessary increase your system s memory In Windows make sure your product is selected as the default printer In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs On a Mac make sure the printer is not paused Parent topic Solving Problems Printing from a Computer Related tasks Running a Product Che...

Page 179: ... you may need more than the minimum requirements If necessary increase your system s memory If you are using Windows 7 close the Devices and Printers window before you print On a Mac make sure you download and install the Epson printer driver Make sure Quiet Mode is turned off Clear space on your hard drive or run a defragmentation utility to free up existing space Close any programs you are not u...

Page 180: ...is still slow and you are using Windows 7 or Windows Vista try the following 1 Click and select Computer or My Computer Double click the C drive and open these folders ProgramData EPSON PRINTER Note If you do not see the ProgramData folder open the Organize menu and select Folder and search options In the window that appears click the View tab select Show hidden files folders and drives in the Adv...

Page 181: ...rted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Note Leave these options turned on when you print on Epson Iron on Cool Peel Transfer paper if available for y...

Page 182: ...rent topic Solving Page Layout and Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Extended Settings Windows Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printin...

Page 183: ...per Parent topic Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both en...

Page 184: ...re to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Related topics Loading Paper Slanted Printout If your printouts are slanted try these solutions Slide the edge guides against the edges of the paper Select a higher print quality set...

Page 185: ...roblems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your ...

Page 186: ...ype of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printing on thick paper or envelopes turn on the Thick Paper setting from the control panel or select Thick Paper and Envelopes in the Extended Settings of the printer software Turning this setting on will decrease print speed Remove each sheet from the output tray as it is printed Av...

Page 187: ...lecting Double sided Printing Settings Mac Selecting Printing Preferences Mac Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The i...

Page 188: ...sary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the s...

Page 189: ...ee if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors ca...

Page 190: ...emove the CD DVD tray 1 Cancel the print job from your computer if necessary 2 Slowly pull the CD DVD tray out of the product 3 Clear the error message 4 If an error is still displayed turn off the product wait a moment and then turn it back on 5 If you are unable to remove the CD DVD tray contact Epson for support Parent topic Solving CD DVD Problems Image Not Centered on CD DVD If your printed i...

Page 191: ...Your CD DVD Design Windows Printing Your CD DVD Design Mac Faint Image on CD DVD If your printed image is faint adjust the print quality using the Epson Print CD software See the Epson Print CD help utility for details Parent topic Solving CD DVD Problems Related tasks Printing Your CD DVD Design Windows Printing Your CD DVD Design Mac Uninstall Your Product Software If you have a problem that req...

Page 192: ...Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product if necessary and click OK Then follow any on screen instructions 4 Restart your computer then re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product S...

Page 193: ...Where to Get Help If you need to contact Epson for technical support services use the following support options Internet Support Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with y...

Page 194: ... or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 195: ... Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Note For the latest product software available ...

Page 196: ... visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper A...

Page 197: ...4 mm Half Letter 5 5 8 5 inches 140 216 mm 5 7 inches 127 178 mm 16 9 wide 4 7 1 inches 102 181 mm 4 6 inches 102 152 mm 3 5 5 inches 89 127 mm Paper types Plain paper and paper distributed by Epson Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications Printable A...

Page 198: ...ns 0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm Borderless 1 Reduced print quality area top 1 73 inches 44 mm 2 Reduced print quality area bottom 1 57 inches 40 mm ...

Page 199: ...199 Envelopes 1 Left right margins 0 12 inch 3 mm 2 Top bottom 0 20 inch 5 mm 3 Reduced print quality area right 0 71 inch 18 mm 4 Reduced print quality area left 1 61 inches 41 mm CD DVD ...

Page 200: ...nted print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Color Black Cyan Magenta Yellow Red Gray Cartridge life Opened package 6 months Unopened package do not use if the date on the package has expired Temperature Storage 22 to 104 F 30 to 40 C 1 month at 104 F 40 C Ink freez...

Page 201: ...ltage range 100 to 120 V Rated frequency range 50 to 60 Hz Rated current 0 6 A Power consumption Printing Approximately 24 W ISO IEC24712 Ready mode Approximately 5 7 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 1 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Hu...

Page 202: ... standards with support for WPA WPA2 Personal WEP 64 128 bit Frequency band 2 4 GHz Maximum radio frequency power transmitted 19 8 dBm EIRP Coordination modes Infrastructure mode Wi Fi Direct Simple AP not supported for IEEE 802 11b Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference IEEE802 3u 100BASE TX IEEE802 3...

Page 203: ...is device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to ...

Page 204: ... be sent to a secure Epson server so that you can be eligible to participate in programs we may offer from time to time including the Epson ink replenishment program You will have a separate opportunity to consent to participating in such programs If you have any questions concerning this process you can contact us by using the Privacy Feedback Form or you can write to Epson America Inc Attn Priva...

Page 205: ...tions It will not operate properly if it is tilted or at an angle Leave enough space in front of the printer for the paper to be fully ejected Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place the printer near a radiator or heating vent or in direct sunlight Leave enough room around the printer for sufficient ventilation Do not block or...

Page 206: ...rent topic Important Safety Instructions Ink Cartridge Safety Instructions Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not put your hand inside the pro...

Page 207: ...duct near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accident Parent topic Important Safety Instructions LCD Screen Safety Instructions Use only a dry soft cloth to clean the LCD screen Do not use liquid or chemical cleansers If the LCD screen is damage...

Page 208: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 209: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 210: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 211: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 212: ...erved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to o...

Page 213: ...ponsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Produc...

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