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Epson WorkForce WF-M1030, User Manual

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Epson WorkForce WF-M1030 User Manual Download Page 71

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Light Status
Running a Product Check
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
When to Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at (

U.S. downloads

or

Canadian downloads

).

You can also manually update the software by selecting

Software Update

here:

• Right-clicking the product icon in the Windows taskbar

• On the

Maintenance

tab in the printer settings window

• On the

Start

screen (Windows 8) or in the

EPSON

program group under your product name (other

Windows versions)

Parent topic:

Solving Problems

Product Light Status

You can often diagnose problems with your product by checking its lights.

71

Summary of Contents for WorkForce WF-M1030

Page 1: ...WF M1030 User s Guide ...

Page 2: ......

Page 3: ...apacity 18 Available EPSON Papers 19 Paper or Media Type Settings 20 Printing From a Computer 22 Printing with Windows 22 Selecting Basic Print Settings Windows 22 Print Quality Options Windows 24 Multi Page Printing Options Windows 25 Selecting Double sided Printing Settings Windows 25 Double sided Printing Options Windows 27 Selecting Additional Layout and Print Options Windows 27 Custom Tone Co...

Page 4: ...tridge Status 45 Checking Cartridge Status Lights 45 Checking Cartridge Status with Windows 46 Checking Cartridge Status with Mac OS X 48 Purchase Epson Ink Cartridges 49 Ink Cartridge Part Numbers 49 Removing and Installing the Ink Cartridge 50 Replacing the Ink Cartridge Using a Computer Utility 54 Adjusting Print Quality 56 Print Head Maintenance 56 Print Head Nozzle Check 56 Checking the Nozzl...

Page 5: ...oduct Does Not Appear in Mac OS X Printer Window 78 Cannot Print Over a Network 78 Printing a Network Status Sheet 79 Solving Paper Problems 79 Paper Feeding Problems 79 Paper Jam Problems 80 Paper Ejection Problems 81 Solving Problems Printing from a Computer 82 Nothing Prints 82 Noise Occurs But Nothing Prints 83 Noise When Product Sits for a While 83 Product Icon Does Not Appear in Windows Task...

Page 6: ...s System Requirements 96 Mac System Requirements 97 Printing Specifications 97 Paper Specifications 97 Printable Area Specifications 98 Ink Cartridge Specifications 100 Dimension Specifications 101 Electrical Specifications 101 Environmental Specifications 102 Interface Specifications 102 Network Interface Specifications 102 Safety and Approvals Specifications 103 Notices 104 FCC Compliance Statem...

Page 7: ...WF M1030 User s Guide Welcome to the WF M1030 User s Guide 7 ...

Page 8: ...he Power Off and Sleep Timers Printer Parts Locations See these sections to identify the parts on your printer Printer Parts Top Printer Parts Back Printer Parts Inside Printer Parts Control Panel Buttons and Lights Parent topic Product Basics Printer Parts Top 1 Edge guide 2 Paper support 3 Paper feed slot 8 ...

Page 9: ...Printer cover 5 Output tray 6 Output tray extension 7 Paper stopper Parent topic Printer Parts Locations Printer Parts Back 1 AC inlet 2 Ethernet LAN port 3 USB port Parent topic Printer Parts Locations 9 ...

Page 10: ...1 Printer cover 3 Ink cartridge holder do not remove 4 Print head underneath the ink cartridge holder Parent topic Printer Parts Locations Printer Parts Control Panel Buttons and Lights 1 The power button and power light 10 ...

Page 11: ...ement but increasing the time reduces the product s energy efficiency Changing the Power Off and Sleep Timer Settings Windows Changing the Power Off and Sleep Timer Settings Mac OS X Parent topic Product Basics Changing the Power Off and Sleep Timer Settings Windows You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically 1 Right cl...

Page 12: ...o change the time period before the printer enters sleep mode or turns off automatically 1 Do one of the following Mac OS X 10 6 10 7 10 8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Pr...

Page 13: ...the Power Off Timer setting 4 Select the time period you want as the Sleep Timer setting 5 Click Apply 6 When you see the confirmation message click Yes then close the Printer Settings window Parent topic The Power Off and Sleep Timers 13 ...

Page 14: ...or Documents Loading Envelopes Paper Loading Capacity Available EPSON Papers Paper or Media Type Settings Loading Paper for Documents You can print documents on a variety of paper types and sizes 1 Raise the paper support and its extension pull out the output tray then raise the paper stopper 14 ...

Page 15: ... glossy or printable side up and short edge first against the right side If you are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges 4 Slide the edge guides against the paper but not too tightly 15 ...

Page 16: ...l loading instructions If you use paper with binder holes load only one sheet at a time and use only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 357 mm Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Envelopes Loading Envelopes You can print on plain paper envelopes in this size No 10 4 1 9 5 inches...

Page 17: ...2 Slide the edge guide to the left 3 Load up to 10 envelopes against the right side Load them printable side up and flap edge left 4 Slide the edge guides against the envelopes but not too tightly 17 ...

Page 18: ...ime Do not load envelopes that are curled folded or too thin or that have plastic windows Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents Paper Loading Capacity Paper type Loading capacity Plain paper Letter 8 5 11 inches Approximately 100 sheets 216 279 mm or A4 8 3 11 7 inches 210 297 mm Epson Bright White Paper 80 sheets Epson Prese...

Page 19: ... g m2 paper weight Do not load paper above the arrow mark inside the edge guide For two sided printing load up to 30 sheets Parent topic Loading Paper Available EPSON Papers You can purchase genuine Epson ink and paper at Epson Supplies Central at www epson com ink3 U S sales or www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one cal...

Page 20: ...1106 10 Sheets 210 297 mm Epson Iron on Cool Peel Transfer Letter 8 5 11 inches S041153 10 paper 216 279 mm Parent topic Loading Paper Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Plain paper Plain Paper Bright White Paper Epson Bright White Paper Epson Presentation Paper Matte Epson Photo Quality Self adhesive Sheets Epson Iron on Cool Peel Transfer pap...

Page 21: ...Parent topic Loading Paper 21 ...

Page 22: ...inting with Windows You can print with your product using any Windows printing program as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Printing Your Document Windows Selecting Default Print Settings Windows Changing Automatic Update Option...

Page 23: ...ab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting 5 Select the orientation of your document Note If you are printing an envelope select Landscape 6 Select the type of paper you loaded as the Paper Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 23 ...

Page 24: ...Lite 13 To reduce noise during printing when you select Plain Paper Bright White Paper select Quiet Mode Print Quality Options Windows Multi Page Printing Options Windows Parent topic Printing with Windows Related references Paper or Media Type Settings Related tasks Printing Your Document Windows Selecting Double sided Printing Settings Windows Print Quality Options Windows You can select any of ...

Page 25: ... Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting the 2 Sided Printing checkbox on the Main tab Note Double sided printing is only available when printing on plain paper in these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm Legal 8 5 14 inches 216 357 mm or A6 4 1 5 8 inches 105 148 ...

Page 26: ...t a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows 26 ...

Page 27: ... binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Related references Paper Loading Capacity Selecting Additional Layout and Print Options Windows You can select a variety of additional layout...

Page 28: ...ng Select the Zoom to option to reduce or enlarge your document by a specific percentage Select the percentage in the menu 2 Select one of the following Tone Correction options Select Automatic to automatically adjust the brightness and contrast for your documents Select Custom and click the Advanced button to manually adjust the brightness and contrast settings Select Image Options and select Edg...

Page 29: ...stomize your print Custom Tone Correction Options Windows Image Options and Additional Settings Windows Header Footer Settings Windows Parent topic Printing with Windows Related tasks Printing Your Document Windows Custom Tone Correction Options Windows You can select any of the available options in the Tone Correction window to customize the image tone for your print job 29 ...

Page 30: ...age Options Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topic Selecting Additional Layout and Print Options Windows Hea...

Page 31: ...ing Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 31 ...

Page 32: ...any of the available options on the screen to control your printing presets 4 To choose an option for printing select it 5 Click OK Parent topic Printing with Windows Printing Your Document Windows Once you have selected your print settings you are ready to save your settings and print 32 ...

Page 33: ... Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 33 ...

Page 34: ... printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab 34 ...

Page 35: ...ted the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Right click the product icon in the Windows taskbar 2 Select Software Update Settings You see this windo...

Page 36: ...u can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with Mac OS X You can print with your product using any Mac OS X printing program as described in these sections Selecting Basic Print Settings Mac OS X Selecting Page Setup Settings Mac OS X Selecting Print Layout Options Mac OS X Selecting Printing Preferences Mac OS X Printin...

Page 37: ... Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window You see the expanded printer settings window for your product 37 ...

Page 38: ...necessary Note If you do not see these settings in the print window check for them in your application before printing 6 Select the page setup options Paper Size and Orientation Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 38 ...

Page 39: ...in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings 9 Select the type of paper you loaded as the Media Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 39 ...

Page 40: ...our print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Fine For text and graphics with good quality and print speed Quality For text and graphics with increased quality and print speed High For text and graphics with high print quality Parent topic Selecting Basic Print Setti...

Page 41: ...icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing with Mac OS X Selecting Print Layout Options Mac OS X You can select a variety of layout options for your document by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the...

Page 42: ...ll the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax or Print Scan select your product and select Options Supplies 3 Select Driver You see this screen 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac OS X Parent topic Printing with Mac OS X Printing Preferences Mac OS X You can select from thes...

Page 43: ... Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software when ink is low Parent topic Selecting Printing Preferences Mac OS X Printing Your Document Mac OS X Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac ...

Page 44: ...ing click the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document Mac OS X Cancelling Printing Using a Product Butto...

Page 45: ...ing the Ink Cartridge Replacing the Ink Cartridge Using a Computer Utility Check Cartridge Status Your product and its printing software will let you know when the ink cartridge is low or expended Checking Cartridge Status Lights Checking Cartridge Status with Windows Checking Cartridge Status with Mac OS X Parent topic Replacing the Ink Cartridge Checking Cartridge Status Lights You can check the...

Page 46: ...e Windows taskbar then click the Details button in the window that appears You see a window like this 2 Replace or reinstall the ink cartridge if necessary Note If the cartridge is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar...

Page 47: ...nk Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Cartridge Status Related tasks Removing and Installing the Ink Cartridge 47 ...

Page 48: ...enu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 2 Select EPSON Status Monitor You see this window 48 ...

Page 49: ... We recommend that you use genuine Epson cartridges and do not refill them The use of other products may affect your print quality and could result in printer damage The cartridge included with the printer is designed for printer setup and not for resale After some ink is used for priming the rest is available for printing Yields vary considerably based on images printed print settings paper type ...

Page 50: ...ve your old cartridge in the printer until you are ready to replace it to prevent the print head nozzles from drying out Do not open the ink cartridge package until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Turn on your product 2 Lift up the printer cover Caution Do not touch the flat white cable inside the printer 3 Do one of the following If the ink ...

Page 51: ...k cartridge holder moves Caution Do not move the print head by hand otherwise you may damage your product 4 Squeeze the tab on the cartridge and lift the cartridge straight up to remove it Note Dispose of used cartridges carefully Do not take the used cartridge apart or try to refill it 51 ...

Page 52: ... of the reach of children 5 Before opening the new cartridge package shake it gently four or five times Caution Do not shake the cartridge after opening the package or ink may leak 6 Remove the cartridge from the package Caution Do not touch the green chip or the small window on the cartridge Install the new cartridge immediately after removing the old one if you do not the print head may dry out ...

Page 53: ...e yellow tape from the cartridge Caution Do not remove any other labels or seals or ink will leak 8 Insert the new cartridge into the holder and push it down until it clicks into place 9 Close the printer cover 53 ...

Page 54: ...rent topic Replacing the Ink Cartridge Related concepts Purchase Epson Ink Cartridges Replacing the Ink Cartridge Using a Computer Utility You can use the Ink Cartridge Replacement utility to view on screen instructions for replacing the ink cartridge This method allows you to replace the cartridge before it is low or expended if it is too old for example 1 Do one of the following Windows Right cl...

Page 55: ...2 Click the Ink Cartridge Replacement icon and follow the on screen instructions to replace your ink cartridge Parent topic Replacing the Ink Cartridge Related concepts Purchase Epson Ink Cartridges 55 ...

Page 56: ...eck for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink cartridge is expended and may not be able to clean it when the cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Print Head Alignment Parent topic Adjusting Print Quality Related topics Replacing the Ink Cartridge Print ...

Page 57: ... product 3 Turn off the product 4 Hold down the cancel button as you press the power button to turn the product back on Hold down both buttons until the power light begins to flash then release the buttons 5 Check the printed pattern to see if there are gaps in the lines Print head is clean 57 ...

Page 58: ...ontinue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 58 ...

Page 59: ... 7 10 8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 4 Select Nozzle Check You see a window like this 5 Click Pri...

Page 60: ...ern to see if there are gaps in the lines Print head is clean Print head needs cleaning 7 If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check 60 ...

Page 61: ... Cleaning the Print Head Using the Product Buttons Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related concepts Print Head Nozzle Check Related topics Replacing the Ink Cartridge Cleaning the Print Head Using the Product Buttons You can clean the print head using the buttons on your product 1 Make sure no product lights are indicating errors 2 Load a few sh...

Page 62: ...off the product and wait at least 6 hours Then try cleaning the print head again If quality still does not improve the ink cartridge may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related concepts Print Head Nozzle Check Related topics Replacing the Ink Cartridge Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your W...

Page 63: ... and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off...

Page 64: ...are clean click Print Nozzle Check Pattern and click Print 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again 64 ...

Page 65: ...ning Aligning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related concepts Print Head Cleaning Aligning the Print Head Using a Computer Utility You can align the print head using a utility on your Windows computer or Mac 1 Make sure no product lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Right click...

Page 66: ...en to choose the number representing the best printed pattern for each set After choosing each pattern number click Next If no patterns are aligned in one or more of the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 7 When you are done click Finish Parent...

Page 67: ...8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 4 Select Paper Guide Cleaning 5 Follow the on screen instructions ...

Page 68: ...ce or it could get permanently scratched Do not use oil or other lubricants inside the product or let water get inside 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Clean the outer case with a soft cloth dampened with a mild detergent Note Close the paper support and output tray when you are not using the product Parent ...

Page 69: ...ome position If not turn on the product wait for the print head to move then turn the product off again 4 Secure the ink cartridge holder to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product 5 Close the printer cover 69 ...

Page 70: ...ls that came with it 10 Keep the product level during transportation otherwise the ink may leak Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again in a new location clean and align the print head Parent topic Cleaning and Transporting the Product Related concepts Print Head Alignment Print Head Cleaning 70 ...

Page 71: ...king for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your product software Visit the driver download site at U S downloads or Canadian downloads You can also manually update the software by selecting Software Update here Right clicking the product icon in the Windows taskbar On the Maintenance tab in the printer settings window On the Start s...

Page 72: ...ime Load paper in the The paper light is on product and press the cancel button to clear the error The ink light is on The ink cartridge is expended incompatible with the product or not installed correctly Make sure the cartridge is installed correctly or replace it if necessary The ink light is flashing The ink cartridge is low Make sure you have a replacement cartridge The ink pads are nearing o...

Page 73: ...isfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor your LCD or lights on the control panel will advise you when these parts need replacing If this happens during the standard warranty of the product the exchange of the product or replacement of the pads is covered under the standard warranty If the product is out of warra...

Page 74: ...eration problem you may have could be caused by your computer cable software or selected print settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the printer may have a problem Check the other solutions in this manual If they do...

Page 75: ...rogress contact Epson for help Parent topic Solving Setup Problems Related topics Replacing the Ink Cartridge Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully ...

Page 76: ...ble finding or connecting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the WiFi light on your product is not solid green make sure you press the Wi Fi button on the product within 2 minutes of pressing the WPS button on your router Hold down the Wi Fi button on the product for 3 seconds Make sure to place your product ...

Page 77: ...ind your product on a network try these solutions Make sure your product is turned on and connected to your network Verify connection using your product control panel Check if your network name SSID contains non ASCII characters Your product cannot display non ASCII characters If necessary reinstall your product software and try running EpsonNet Setup again 1 Reset your product s network settings ...

Page 78: ... correct If the network status is Disconnected check any cable connections and turn your product off and then on again If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow...

Page 79: ... shown on the network status sheet to diagnose any problems you have Parent topic Solving Network Problems Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions If paper does not feed f...

Page 80: ... topic Solving Paper Problems Related references Paper Jam Problems Paper Loading Capacity Related topics Loading Paper Paper Jam Problems If paper has jammed inside the product follow these steps 1 Cancel the print job from your computer if necessary 2 Gently pull out any jammed paper from the output tray and sheet feeder 3 Open the printer cover Note Do not touch the flat white cable inside the ...

Page 81: ...not eject fully you may have set the wrong paper size Cancel printing using the product control panel then press the cancel button to eject the paper Remove any paper remaining in the product Select the correct size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting in your printer software when you re...

Page 82: ...it still does not print connect your product directly to your computer instead of the hub Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly In Windows make sure your product is selected as the default printer In Windows clear any stalled print jobs from the Windows Spooler Windows 8 Navigate to the Start screen rig...

Page 83: ...not operate properly while tilted at an angle Place it on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Problems Printing from a Computer Noise When Product Sits for a While Your product is performing routine maintenance This is normal Parent topic Solving Problems Printing from a Computer Product Icon Does Not Appear in Windows Taskbar If...

Page 84: ...lowing access to the cartridge Note If the print head is not in the ink cartridge replacement position follow the instructions on replacing an ink cartridge in this manual to move it 2 Remove and reinsert the ink cartridge making sure to push it all the way into its slot 3 Complete the ink cartridge installation steps Parent topic Solving Problems Printing from a Computer Related topics Replacing ...

Page 85: ...re Select a lower print quality setting Windows Click the Maintenance tab select Extended Settings and select the following settings High Speed Copies Always spool RAW datatype Page Rendering Mode Print as Bitmap Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Related tasks Selecting Basic Pr...

Page 86: ...OS X Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac OS X Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper siz...

Page 87: ...tent Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac OS X Related topics Loading Paper Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all print jobs from the Windows Spooler Windows 8 Navigate to the Start screen...

Page 88: ...d tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac OS X Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position try these solutions Make sure you selected the correct paper size and layout settings in your printing program and printer software Make sure your paper is positioned correctly for feeding into the printer You can u...

Page 89: ...urry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Parent topic Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches th...

Page 90: ...product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing to allow the ink to set Turn off any high speed settings in your product software If you print on...

Page 91: ... Selecting Print Layout Options Mac OS X Cleaning the Paper Guide Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridge may be old or low on ink and you may need to replace it Make sure the paper type...

Page 92: ... setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head ...

Page 93: ...Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows other versions Click or Start and select All Programs or Programs Select EPSON select your product then click EPSON...

Page 94: ...7 Follow the on screen instructions to uninstall the software 8 To reinstall your product software see the Start Here sheet for instructions Note If you uninstall the printer driver and your product name remains in the Print Fax or Print Scan window select your product name and click the remove icon to remove it Parent topic When to Uninstall Your Product Software Where to Get Help If you need to ...

Page 95: ...ay through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at Epson Supplies Central at www epson com ink3 U S sales or www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find...

Page 96: ...ea Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications EPEAT Registration This product is EPEAT registered at the Bronze level For more information see EPEAT specifications here Parent topic Technical Specifications Windows System Req...

Page 97: ...rt U S or www epson ca support Canada for the latest in compatibility and drivers for your product Parent topic Technical Specifications Printing Specifications Paper path Rear paper feed top entry Sheet feeder capacity Approximately 100 sheets at 20 lb 75 g m2 Parent topic Technical Specifications Related references Paper Loading Capacity Paper Specifications Note Since the quality of any particu...

Page 98: ...r 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 357 mm Paper types Plain paper and paper distributed by Epson Thickness 0 003 0 08 mm to 0 004 inch 0 11 mm Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications Printable Area Specifications Note When printing borderl...

Page 99: ...Single sheets 1 Top 0 12 inch 3 mm minimum 2 Left 0 12 inch 3 mm minimum 3 Right 0 12 inch 3 mm minimum 4 Bottom 0 12 inch 3 mm minimum Envelopes 99 ...

Page 100: ... is available for printing Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Color Black Cartridge life Opened package 6 months Unopened package do not use if the date on the package has expired Temperature Storage 4 to 104 ºF ...

Page 101: ... 3 2 kg without ink cartridge and power cord Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50 60 Hz Input frequency range 49 5 60 5 Hz Rated current 0 5 0 3 A Power consumption Standalone copying mode 13 W ISO IEC24712 Ready mode 3 0 W Sleep mode 2 0 W Power off mode 0 3 W Parent topic Technica...

Page 102: ...ions Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n Security WPA PSK TKIP AES WPA2 compliant WEP 64 128 bit Frequency band 2 4 GHz Communication mode Infrastructure mode Ad hoc mode Note Wireless LAN standard complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purchase...

Page 103: ...d RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the ...

Page 104: ...his equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from th...

Page 105: ...h open source software program 3 The open source software programs are WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE See the license agreements of each open source software program for more details which are described in OSS pdf on your Printer Software CD 4 OpenSSL toolkit This printer product includes software developed by the Open...

Page 106: ... GNU Lesser General Public License Version 2 or later version LGPL Programs The list of LGPL Programs uclibc 0 9 29 libusb libs 0 1 12 zeroconf 0 6 1 1 iksemel 1 4 Apache License This printer product includes the open source software program Bonjour which apply the Apache License Version2 0 Apache License Program Bonjour License This printer product includes the open source software program Bonjou...

Page 107: ...ms The list of BSD Programs busybox 1 2 2 1 util linux 2 12 mount 2 12 mvlutils 2 8 4 netkit ftp 0 17 netkit base 0 17 portmap 5beta Sun RPC License This printer product includes the open source software programs which apply the Sun RPC License Sun RPC Programs The list of Sun RPC Programs busybox 1 2 2 1 netkit inetd 0 17 portmap 5beta TCP Wrappers license This printer product includes the open s...

Page 108: ...o the SHA1 Parent topic Notices Trademarks EPSON and Supplies Central are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation Epson StoreSM is a service mark of Epson America Inc General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in...

Page 109: ...oved Products by Seiko Epson Corporation This information is subject to change without notice A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws whe...

Page 110: ...Parent topic Copyright Notice 110 ...

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