Any problems?
Network setup and printing problems
• If you’re connecting the printer via Wi-Fi Protected Setup
(WPS), make sure you press and hold the
Wi-Fi
button on
the printer within 2 minutes of pressing the WPS button on
your router. Press and hold the
Wi-Fi
button on the printer
for 3 seconds.
• Try connecting to the router or access point with your
computer or another device to confi rm that it is working
correctly.
• Try resetting the router (turn it off and then on), then try to
connect to it again.
• Press
the button to print a network status sheet. Verify
that the network settings are correct and check the signal
strength. If it’s poor, try moving the printer closer to your
router or access point. Avoid placing the printer next to a
microwave oven, 2.4 GHz cordless phone, or large metal
objects such as a fi ling cabinet.
• If your router or access point doesn’t broadcast its network
name (SSID), manually enter the name. If your router or
access point has wireless security enabled, you’ll also need
to know what kind of security it’s using and make sure you
enter the WEP key or WPA passphrase correctly.
• When using TCP/IP, make sure your network’s DHCP option
is enabled. If you have assigned a static IP address, make
sure it is not being used by another device.
• Disable the fi rewall temporarily to see if that may be
causing the problem. Contact your fi rewall manufacturer for
assistance.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:
Printing problems
Printing stops when an ink cartridge is expended. If a cartridge
is expended, you must replace it to continue printing.
Print quality problems
• Make sure your paper is loaded printable side down in the
cassette (usually the whiter, brighter, or glossy side).
• If you notice light or dark bands across your printouts or
they are too faint, run a nozzle check to see if the print
head needs cleaning. See the online
User’s Guide
for more
information.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the online
User’s Guide
for more information.
Need paper and ink?
Try Epson paper with DURABrite
®
Ultra Ink for professional
results. For the right supplies at the right time, you can
purchase them at Epson Supplies Central at
www.epson.com/ink3
(U.S. sales) or
www.epson.ca
(Canadian sales). You can also purchase supplies from an
Epson authorized reseller. To fi nd the nearest one,
call 800-GO-EPSON (800-463-7766).
Genuine Epson paper
Epson offers a wide variety of business and photo papers
to meet your needs; visit Epson Supplies Central for more
information.
Presentation Paper Matte
Smooth, non-glare, instant-drying paper
ideal for reports, newsletters, and graphical
presentations.
Genuine Epson inks
Look for the numbers below
to fi nd your cartridges. It’s as
easy as remembering your number!
WorkForce Pro WP-4023 Series ink cartridges
Color
High-capacity
Super High-capacity
Black
676XL
711XXL
Cyan
676XL
711XXL
Magenta
676XL
711XXL
Yellow
676XL
711XXL
Epson Connect
Get instant, wireless printing of photos and
attachments right from smartphones, iPads,
tablets, and other popular mobile devices.
See
www.epson.com/connect
for details.
WorkForce, Epson, Supplies Central, and DURABrite are registered trademarks, and Epson
Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Designed for
Excellence is a trademark of Epson America, Inc.
General Notice: Other product names used herein are for identifi cation purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
This information is subject to change without notice.
© 2011 Epson America, Inc. 11/11
CPD-36144
Printed in XXXXXX
3
Windows:
If you see the AutoPlay window, click
Run Setup.exe.
If you see the User Account Control
screen, click
Yes
or
Continue
.
Mac
OS
®
X:
Double-click the
Epson
icon.
4
Click
Install
(Windows) or
Continue
(Mac OS X) and follow
the instructions on your computer screen.
5
When you see the Select Your Connection screen, check
the “Connection options” section on this sheet for more
information. Then click
Next
(Windows) or
Continue
(Mac
OS X) and follow the instructions on your computer screen.
Connection options
Wireless connection
You must install the software on every computer from which
you want to print. For the fi rst installation, we recommend
using a temporary USB cable connection to simplify wireless
setup. After the printer is connected to the network, you will be
prompted to remove the cable. (USB cable not included.)
Make sure you know your network name (SSID) and network
password:
• Network name
• Network password
If you don’t have this information, contact the person who set up
your network.
Direct USB connection
Make sure you have a USB cable.
Wired network connection
Make sure you have an Ethernet
®
network cable (not included).
You must install the software on every computer from which you
want to print.
Error indicators
If you see one of the error indicators below, follow the steps
here to proceed:
On
Flashing slowly
Flashing fast
Paper is out, paper size doesn’t match, or multiple
sheets have fed at the same time. Load paper
correctly and press the paper feed button.
Paper is jammed in the cassette, the duplexer, or
inside the printer. Remove the jammed paper and
press the
paper feed button.
The front cover is open. Close the cover.
The indicated ink cartridge is running low on ink.
Make sure you have a replacement cartridge.
The indicated ink cartridge is expended or not
installed correctly. Replace or reinstall the ink
cartridge.
The maintenance box is nearing the end of its
service life. Make sure you have a replacement
box.
The maintenance box is at the end of its service
life or not installed. Press the
and
ink buttons
at the same time to clear the error, then replace
the maintenance box.
Printer error. Turn the printer off and check
for jammed paper. Make sure you remove the
protective foam and plastic from inside the printer.
Then turn the printer back on. If the error does not
clear, contact Epson.
Wi-Fi connection error. Press the
Wi-Fi
button on
the printer to clear the error and try again.
Any questions?
On-screen help with your software
Select
Help
or
?
when you’re using your software.
User’s Guide
Click the icon on your desktop (or in the
Applications/Epson
Software/Guide
folder on Mac OS X) to access the online
User’s Guide
, software downloads, Epson Supplies Central
®
,
and more (requires an internet connection). If you don’t have
a User’s Guide icon, you can install it from the CD or go to
the Epson website, as described under “Epson Technical
Support.”
Epson technical support
Visit
epson.com/support
(U.S.) or
epson.ca/support
(Canada) where you can download drivers, view manuals, get
FAQs, or e-mail Epson.
You may also speak with a support specialist by calling:
•
U.S.
: (562) 276-7202, 6
AM
to 8
PM
, Pacifi c Time, Monday
through Friday, and 7
AM
to 4
PM
Saturday
•
Canada
: (905) 709-2567, 6
AM
to 8
PM
, Pacifi c Time,
Monday through Friday
Days and hours of support are subject to change without
notice. Toll or long distance charges may apply.
Recycling
Epson offers a recycling program for end of life hardware
and ink cartridges. Please go to www.epson.com/recycle
for information on how to return your products for proper
disposal.
4122389 Rev.0
1-B
C
4122389 Rev.0
1-B
M
4122389 Rev.0
1-B
Y
4122389 Rev.0
1-B
K
