Epson WorkForce DS-40, User Manual

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• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your scanner, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x : Navigate to the Apps screen and select EPSON Scan Settings . Make sure the
Connection setting is set to Network , then click the Test button.
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings . Make sure the Connection setting is set to Network , then click the
Test button.
OS X : Open the Applications folder, click Epson Software , and click EPSON Scan Settings . Make
sure the Connection setting is set to Network , then click the Test button.
• Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long
enough to complete scanning over a network.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• Epson Scan does not support networks that use only IPv6. Use Epson Scan on a network that
supports IPv4.
• If the Firewall function is active on Windows XP or later, the scanner may not be discovered by Epson
Scan Settings. Open Epson Scan Settings, click Add , and enter the IP address for your scanner.
Parent topic: Solving Network Scanning Problems
Related tasks
Starting a Scan from a Scanner Button
Setting Up Network Scanning
Scanner Cannot Connect to a Wireless Router or Access Point
If your scanner has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you press the WPS
button on the router or access point within 2 minutes of activating WPS on your scanner.
• Make sure to place your scanner within contact range of your router or access point. Avoid placing
your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing
cabinet.
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