Epson WF-3012 User Manual Download Page 106

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Printer Light Status
Running a Printer Check
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
When to Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at

global.latin.epson.com/Soporte

(website available in Spanish and

Portuguese only).

With Windows, your printer software automatically checks for updates. You can also manually update
the software by selecting

Software Update

Driver Update

here:

• Right-clicking the product icon in the Windows taskbar

• On the

Maintenance

tab in the printer settings window

• In the

EPSON

program group under your product name

Parent topic:

Solving Problems

Printer Light Status

You can often diagnose problems with your printer by checking the printer lights.

106

Summary of Contents for WF-3012

Page 1: ...WF 3012 User s Guide ...

Page 2: ......

Page 3: ...Cassette 22 Loading Envelopes in the Cassette 26 Loading Paper and Envelopes in the Rear Feed Slot 31 Paper Loading Capacity 35 Available EPSON Papers 36 Borderless Paper Type Compatibility 38 Paper or Media Type Settings 39 Printing From a Computer 41 Printing with Windows 41 Selecting Basic Print Settings Windows 41 Paper Source Options Windows 44 Print Quality Options Windows 44 Multi Page Prin...

Page 4: ...s and Adjustments Mac OS X 66 Managing Color Mac OS X 67 Color Matching and Color Options Mac OS X 68 Selecting Printing Preferences Mac OS X 69 Printing Preferences Mac OS X 70 Printing Your Document or Photo Mac OS X 71 Checking Print Status Mac OS X 71 Cancelling Printing Using a Product Button 72 Replacing Ink Cartridges and Maintenance Boxes 73 Check Cartridge and Maintenance Box Status 73 Ch...

Page 5: ...lity 100 Cleaning the Paper Path 103 Cleaning and Transporting the Product 104 Cleaning the Product 104 Transporting the Product 104 Solving Problems 106 Checking for Software Updates 106 Printer Light Status 106 Running a Printer Check 109 Solving Setup Problems 111 Noise After Ink Installation 111 Software Installation Problems 111 Solving Network Problems 112 Product Cannot Connect to a Wireles...

Page 6: ...t 129 Blank Pages Print 130 Incorrect Margins on Printout 130 Border Appears on Borderless Prints 131 Incorrect Characters Print 131 Incorrect Image Size or Position 132 Slanted Printout 132 Solving Print Quality Problems 133 White or Dark Lines in Printout 133 Blurry or Smeared Printout 134 Faint Printout or Printout Has Gaps 135 Grainy Printout 136 Incorrect Colors 136 When to Uninstall Your Pro...

Page 7: ...fications 147 Interface Specifications 147 Network Interface Specifications 147 Safety and Approvals Specifications 148 Notices 149 FCC Compliance Statement 149 Software Notices 150 Trademarks 152 Copyright Notice 152 A Note Concerning Responsible Use of Copyrighted Materials 153 Default Delay Times for Power Management for EPSON Products 153 Copyright Attribution 153 7 ...

Page 8: ......

Page 9: ...WF 3012 User s Guide Welcome to the WF 3012 User s Guide 9 ...

Page 10: ... Timers Printer Parts Locations See these sections to identify the parts on your printer Printer Parts Top Printer Parts Back Printer Parts Inside Printer Parts Control Panel Buttons and Lights Parent topic Product Basics Printer Parts Top 1 Edge guides 2 Rear paper feed slot 3 Control panel 4 Output tray 5 Output tray extension 10 ...

Page 11: ...pper 7 Edge guides 8 Paper cassette Parent topic Printer Parts Locations Printer Parts Back 1 Maintenance box 2 Duplexer rear cover 3 AC inlet 4 Ethernet LAN port 5 USB port Parent topic Printer Parts Locations 11 ...

Page 12: ...Printer Parts Inside 1 Cover 2 Cartridge cover 3 Cartridge holder 4 Print head do not remove Parent topic Printer Parts Locations 12 ...

Page 13: ...3 The WiFi light 4 The Wi Fi button 5 The network status button 6 The paper feed button 7 The black cleaning button 8 The color cleaning button 9 The cancel button 10 The maintenance box light 11 The paper light 12 The BK and color ink out lights Parent topic Printer Parts Locations 13 ...

Page 14: ...tware to change the time period before the printer enters sleep mode or turns off automatically 1 Do one of the following Windows 7 Click and select Devices and Printers Right click your product name and select Printing Preferences Windows Vista Click and select Control Panel Click Printer under Hardware and Sound right click your product name and select Printing Preferences Windows XP Click Start...

Page 15: ...ange the time period before the printer enters sleep mode or turns off automatically 1 Do one of the following Mac OS X 10 6 10 7 10 8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print ...

Page 16: ...the Power Off Timer setting 4 Select the time period you want as the Sleep Timer setting 5 Click Apply 6 When you see the confirmation message click Yes then close the Printer Settings window Parent topic The Power Off and Sleep Timers 16 ...

Page 17: ...tte Loading Envelopes in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Paper Loading Capacity Available EPSON Papers Borderless Paper Type Compatibility Paper or Media Type Settings Loading Paper for Documents in the Cassette You can print documents on a variety of paper types and sizes 1 Close the paper stopper and output tray if necessary 17 ...

Page 18: ...2 Pull out the paper cassette 3 Slide the edge guides outward Note If you are using legal size paper or larger squeeze the tab and extend the paper cassette 18 ...

Page 19: ...4 Slide the edge guide to your paper size 19 ...

Page 20: ...aded against the edge guide and not sticking out from the end of the cassette 6 Slide the edge guides against the paper but not too tightly Note Make sure the paper fits beneath the top edges of the guides Caution To prevent paper feeding problems make sure you do not load too much paper in the cassette 20 ...

Page 21: ...lide forward slightly as you insert the cassette This is normal 8 Extend the output tray and open the paper stopper Note If you are using legal size or longer paper do not open the paper stopper Do not remove or insert the paper cassette during printing 21 ...

Page 22: ...not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper and Envelopes in the Rear Feed Slot Loading Envelopes in the Cassette Loading Paper for Photos in the Cassette You can print photos on a variety of paper types and sizes 1 Close the...

Page 23: ...2 Pull out the paper cassette 3 Slide the edge guides outward 23 ...

Page 24: ... edge guide to your paper size 5 Load photo paper printable side down against the edge guide as shown Note Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette 24 ...

Page 25: ... the paper but not too tightly Note Make sure the paper fits beneath the top edges of the guides Caution To prevent paper feeding problems make sure you do not load too much paper in the cassette 7 Gently insert the paper cassette 25 ...

Page 26: ...these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load the printable side facedown Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Loading Envelopes in the Casset...

Page 27: ...1 Close the paper stopper and output tray if necessary 2 Pull out the paper cassette 27 ...

Page 28: ...3 Slide the edge guides outward 4 Load envelopes printable side down and flap edge right as shown 28 ...

Page 29: ...opes but not too tightly Note Make sure the envelopes are loaded against the edge guide and not sticking out from the end of the cassette Caution To prevent paper feeding problems make sure you do not load too many envelopes in the cassette 29 ...

Page 30: ...6 Gently insert the paper cassette Note The envelopes may slide forward slightly as you insert the cassette This is normal 7 Extend the output tray and open the paper stopper 30 ...

Page 31: ... thin Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Loading Paper and Envelopes in the Rear Feed Slot You can load an envelope or a sheet of paper in the rear feed slot in the following sizes An envelope in this size No 10 4 1 9 5 inches 105 241 mm A sheet of paper in ...

Page 32: ...1 Extend the output tray and open the paper stopper Note If you are using legal size or longer paper do not open the paper stopper 2 Open the rear paper feed slot and push it back 32 ...

Page 33: ... Hold one sheet of paper with the printable side faceup and slide the edge guides against the paper but not too tightly Note Load envelopes short edge first with the flap facing down and to the right 33 ...

Page 34: ...aces Load the printable side faceup Load letterhead or pre printed paper top edge first Check the paper package for any additional loading instructions Note You can load a sheet of binder paper with holes in the rear feed slot but only for one sided printing from your computer Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents in the Cass...

Page 35: ...r 8 5 11 inches 216 279 mm Plain paper 30 sheets 30 sheets 1 sheet Legal 8 5 14 inches 216 357 mm Plain paper 1 sheet 1 sheet 1 sheet User defined EPSON Bright White 200 sheets 200 sheets 1 sheet Paper EPSON Presentation 80 sheets Paper Matte EPSON High Quality Ink 80 sheets Jet Paper Thick paper 1 sheet Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm only 35 ...

Page 36: ... Paper Glossy EPSON Premium Photo Paper Glossy EPSON Ultra Premium Photo Paper Glossy EPSON Premium Photo Paper Semi gloss Envelopes 10 envelopes 1 envelope Parent topic Loading Paper Available EPSON Papers You can purchase genuine EPSON ink and paper from an EPSON authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website availabl...

Page 37: ...3 254 mm S041467 50 Paper Matte Letter 8 5 11 inches S041257 50 216 279 mm S042180 100 EPSON Presentation Paper Matte Legal 8 5 14 inches S041067 100 216 357 mm Letter 8 5 11 inches S041062 100 216 279 mm EPSON Photo Paper Glossy 4 6 inches 102 152 mm S041809 50 S042038 100 Letter 8 5 11 inches S041141 20 216 279 mm S041649 50 S041271 100 EPSON Premium Photo Paper 4 6 inches 102 152 mm S041808 40 ...

Page 38: ...S041106 10 adhesive Sheets 210 297 mm EPSON Iron on Cool Peel Transfer Letter 8 5 11 inches S041153 10 paper 216 279 mm Note Paper media availability varies by country Parent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types EPSON Ultra Premium Presentation Paper Matte EPSON Premium Presentat...

Page 39: ...e Paper EPSON Bright White Paper EPSON Presentation Paper Matte EPSON High Quality Ink Jet Paper EPSON Photo Quality Self adhesive Sheets EPSON Iron on Cool Peel Transfer paper EPSON Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy EPSON Premium Photo Paper Glossy Premium Photo Paper Glossy EPSON Photo Paper Glossy Photo Paper Glossy EPSON Premium Photo Paper Semi gloss Premium Ph...

Page 40: ...Parent topic Loading Paper 40 ...

Page 41: ...ing with Windows You can print with your product using any Windows printing program as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Printing Your Document or Photo Windows Selecting Default Print Settings Windows Changing Automatic Update ...

Page 42: ...tings You see the Main tab of your printer settings window 4 For the Paper Source setting select where you loaded the paper you want to print on 5 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size but you will not be able to use the Borderless setting 42 ...

Page 43: ...he Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 11 To print on both sides of the paper select the 2 Sided Printing checkbox and select the options you want 12 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want...

Page 44: ...tions Windows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing High For photos and graphics with high print quality More Settings Opens a window that lets you choose among leve...

Page 45: ...e options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select the 2 Sided Printing checkbox 2 If the Auto checkbox is not automatically selected do one of the following Select the Auto checkbox to automatically print your double sided print job Deselect the Auto checkbox to print your double sided print job manu...

Page 46: ...4 Select the double sided printing options you want to use 5 Click OK to return to the Main tab 6 Click the Print Density button You see this window 46 ...

Page 47: ...the selected settings 11 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the 2 Sided Printing Settings window to set up your double sided p...

Page 48: ...stment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing to prevent ink smearing Parent topic Selecting Double sided Printing Settings Windows S...

Page 49: ...tion to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the following Color Correction options Select Automatic to automatically adjust the sharpness brightness contrast and color saturation for your image Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in y...

Page 50: ... your print Custom Color Correction Options Windows Image Options and Additional Settings Windows Header Footer Settings Windows Parent topic Printing with Windows Related tasks Printing Your Document or Photo Windows Custom Color Correction Options Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job 50 ...

Page 51: ...ment Turns off color management in your printer software so you can manage color using only your application software Parent topic Selecting Additional Layout and Print Options Windows Image Options and Additional Settings Windows You can select any of the Image Options and Additional Settings to customize your print Some options may be pre selected or unavailable depending on other settings you h...

Page 52: ...rint the following information which comes from the Windows Control Panel on your computer User Name Computer Name Date Date Time Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking th...

Page 53: ... of the Printing Presets to view its list of settings 3 Use any of the available options on the screen to control your printing presets 4 To choose an option for printing select it 5 Click OK Parent topic Printing with Windows 53 ...

Page 54: ... OK or Print to start printing Parent topic Printing with Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Right click the product icon in the Windows taskbar ...

Page 55: ... still change them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 55 ...

Page 56: ...n the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Right click the product icon in the Windows taskbar 2 Select Software Update Set...

Page 57: ...ature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with Mac OS X You can print with your product using any Mac OS X printing program as described in these sections Selecting Basic Print Settings Mac OS X Selecting Page Setup Settings Mac OS X Selecting Print Layout Options Mac OS X Selecting Double sided Printing Setting...

Page 58: ...g 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window You see the expanded printer setting...

Page 59: ...necessary Note If you do not see these settings in the print window check for them in your application before printing 6 Select the page setup options Paper Size and Orientation Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 59 ...

Page 60: ...ecific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings 9 Select the Paper Source you wish to print from 60 ...

Page 61: ...Your Document or Photo Mac OS X Paper Source Options Mac OS X You can select any of the available options in the Paper Source menu to print on the paper loaded in that source Cassette Selects the paper in the cassette as the paper source Rear Paper Feed Slot Selects the paper in the rear feed slot as the paper source Parent topic Selecting Basic Print Settings Mac OS X Print Quality Options Mac OS...

Page 62: ...e unavailable depending on other settings you have chosen Expansion If you selected a borderless paper size setting this option adjusts the image expansion settings to control printing at the edges of borderless prints Grayscale Prints text and graphics in black or shades of gray Mirror Image Lets you flip the printed image horizontally Note If you select the Min option for the Expansion setting y...

Page 63: ...e borderless paper type and size to print without borders Check the borderless paper compatibility list for details 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent top...

Page 64: ...ers around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing with Mac OS X Selecting Double sided Printing Settings Mac OS X You can print on both sides of the paper by selecting Two sided Printing Settings from the pop up menu on the print window 64 ...

Page 65: ...or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the version of Mac OS X you are using 1 Select one of the Two sided Printing options 65 ...

Page 66: ...ected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac OS X Parent topic Printing with Mac OS X Double sided Printing Options and Adjustments Mac OS X You can select any of the available options in the Two sided Printing Settings or Output Settings pop up menu to set up your double sided print job Two sided Printing Option...

Page 67: ...g ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac OS X Managing Color Mac OS X You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the pri...

Page 68: ...ith Mac OS X Color Matching and Color Options Mac OS X You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conve...

Page 69: ... photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your prin...

Page 70: ...ct does not print pages that contain no text or images Quiet Mode Lessens noise during printing when you select Plain Paper Bright White Paper as the paper Type or Media Type setting Permit temporary black printing Allows you to print using black ink when a color ink cartridge is expended High Speed Printing Speeds up printing but may reduce print quality Remove white borders Removes white margins...

Page 71: ...Mac OS X Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac OS X Parent topic Printing with Mac OS X Checking Print Status Mac OS X During printing you can view the progress of your print job control printing and check ink cartridge status 1 Click the printer icon when it appears in the Dock You see the print st...

Page 72: ...rint job click the print job marked Hold and click Resume To pause printing for all queued print jobs click Pause Printer To check ink status click Supply Levels Parent topic Printing Your Document or Photo Mac OS X Cancelling Printing Using a Product Button If you need to cancel printing press the cancel button on your product Parent topic Printing From a Computer 72 ...

Page 73: ...Installing Ink Cartridges Printing With Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your printer and its software will let you know when an ink cartridge is low or expended or when the maintenance box needs to be replaced Checking Cartridge and Maintenance Box Status Lights Checking Cartridge...

Page 74: ... box is at the end of its service life You must replace the cartridge or maintenance box before you can print Parent topic Check Cartridge and Maintenance Box Status Checking Cartridge and Maintenance Box Status With Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer ...

Page 75: ...rtridges installed in the product is broken incompatible with the product model or improperly installed EPSON Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences You see this window 75 ...

Page 76: ...nder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers not available in Latin America Parent topic Check Cartridge and Maintenance Box Status 76 ...

Page 77: ...ac 1 Do one of the following Mac OS X 10 6 10 7 10 8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 2 Select EPSON ...

Page 78: ... or any ink cartridge as indicated on the screen Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed EPSON Status Monitor will not display an accurate cartridge status Parent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges 78 ...

Page 79: ...nce box or ink cartridges Note For best printing results use up a cartridge within 6 months of opening the package Ink color Part number Black 140 Cyan 140 Magenta 140 Yellow 140 Maintenance box part number T6711 Parent topic Purchase EPSON Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin You must instal...

Page 80: ...sage appears on your computer screen The ink out light remains illuminated if the cartridge is completely expended Note which cartridges need to be replaced 3 Open the cover The ink cartridge holder moves to the replacement position If it doesn t move press the black cleaning button 80 ...

Page 81: ...ing If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 5 Squeeze the tab on the cartridge and lift the cartridge straight up to remove it 81 ...

Page 82: ...ge from the package Caution Do not remove any labels or seals or ink will leak Do not touch the green chip on the cartridge Install the new cartridge immediately after removing the old one if you do not the print head may dry out and be unable to print 7 Remove only the yellow tape 82 ...

Page 83: ...down until it clicks into place 9 Close the cartridge cover and push it down until it clicks into place 10 Close the printer cover to begin ink priming This process takes about three minutes to complete Note Do not turn off the printer during ink priming 83 ...

Page 84: ...color cartridge as soon as possible for future printing Printing With Expended Color Cartridges Windows Printing With Expended Color Cartridges Mac OS X Parent topic Replacing Ink Cartridges and Maintenance Boxes Printing With Expended Color Cartridges Windows If you see a message during printing telling you that you can temporarily print in black ink with an expended color cartridge you can cance...

Page 85: ...th only black ink on plain paper or on an envelope 1 Click the printer icon in the Dock 2 If you see a message telling you that you can temporarily print with only black ink click the Delete icon to cancel your print job Note If the message screen appears on another computer on a network you may need to cancel the print job using the product control panel 3 In the Apple menu or the Dock select Sys...

Page 86: ...pplication 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your document Parent topic Printing With Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink 86 ...

Page 87: ...e using the remaining black ink Note If you disable this feature it remains disabled unless you reinstall the printer software Parent topic Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintenance Box Make sure you have a new maintenance box before you begin Caution Do not reuse a maintenance box that has been removed and left uninstalled for more than a week Keep the maintenance b...

Page 88: ...3 Press the tabs and remove the duplexer rear cover 4 Grasp the maintenance box as shown and pull it out of its holder Note Do not tilt the used maintenance box or take it apart 88 ...

Page 89: ... into your mouth spit it out and see a doctor right away Keep the maintenance box out of the reach of children and do not drink the ink 5 Place the used maintenance box in the plastic bag that came with the new maintenance box Seal the bag and dispose of it carefully 6 Insert the new maintenance box into the holder and push it all the way in 89 ...

Page 90: ...7 Reattach the duplexer rear cover Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase EPSON Ink Cartridges and Maintenance Box 90 ...

Page 91: ...em unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Print Head Alignment Parent topic Adjusting Print Quality Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Nozzle Check You can print a nozzle check patt...

Page 92: ...s until the power light begins to flash then release the buttons 4 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 5 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head 92 ...

Page 93: ...e 1 if your product has two cassettes 2 Do one of the following Windows Right click the product icon in the Windows taskbar Mac OS X 10 6 10 7 10 8 In the Apple menu or the Dock select System Preferences Select Print Fax or Print Scan select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences ...

Page 94: ...94 ...

Page 95: ...4 Click Print 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 95 ...

Page 96: ...must replace the cartridge first Cleaning the Print Head Using the Product Buttons Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related topics Replacing Ink Cartridges and Maintenance Boxes Cleaning the Print Head Using the Product Buttons You can clean the print head using the buttons on your product 1 Make sure no product lights are indicating errors 2 Loa...

Page 97: ...hours Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Load a few sheets of plai...

Page 98: ...select your product and select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue or Print Queue Select Utility 3 Select Head Cleaning You see one of these windows 98 ...

Page 99: ...ycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage it 6 When the power light stops flashing and remains on you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print 7 Check the printed pattern to see if there are gaps in the lines Print head is clean 99 ...

Page 100: ...Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzles need cleaning Aligning the Print Head Using a Computer Utility Parent topic Print Head Mai...

Page 101: ...nd select Options Supplies Select Utility and select Open Printer Utility Mac OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 3 Select Print Head Alignment 4 Click Next then click Print to print an alignment sheet Note Do not cancel printing while you are printing a head alignment pattern You see one ...

Page 102: ...choosing each pattern number click Next If no patterns are aligned in one or more of the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 6 When you are done click Finish Parent topic Print Head Alignment 102 ...

Page 103: ...out you can clean the paper path to remove any excess ink 1 Load a few sheets of plain paper in the paper cassette 2 Press the paper feed button to load and eject paper 3 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality 103 ...

Page 104: ...ricants inside the product or let water get inside 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Clean the paper cassette or cassettes using a soft brush 6 Clean the outer case with a soft cloth dampened with a mild detergent Note Close the rear paper feed slot and output tray when you are not using the product Parent to...

Page 105: ... came with it 7 Keep the product level during transportation otherwise the ink may leak If print quality has declined when you print again in a new location clean and align the print head Parent topic Cleaning and Transporting the Product Related concepts Print Head Alignment Print Head Cleaning 105 ...

Page 106: ... s a good idea to check Epson s support website for free updates to your product software Visit the driver download site at global latin epson com Soporte website available in Spanish and Portuguese only With Windows your printer software automatically checks for updates You can also manually update the software by selecting Software Update or Driver Update here Right clicking the product icon in ...

Page 107: ...box 4 paper 5 BK and color ink out Light status Condition solution The printer is turned on The power light is on The power light is The printer is busy Wait for the power light to stop flashing before turning flashing off the printer 107 ...

Page 108: ...n ink cartridge is low Make sure you have a replacement cartridge flashing An ink out light is on An ink cartridge is expended or not installed correctly Replace the indicated cartridge Make sure the cartridge is installed correctly The maintenance box The maintenance box is near the end of its service life Make sure you have a light is flashing replacement maintenance box The maintenance box The ...

Page 109: ...en these parts need replacing If this happens during the standard warranty of the product the exchange of the product or replacement of the pads is covered under the standard warranty If the product is out of warranty the pads can be replaced by any EPSON authorized service provider The waste ink pads are not a user serviceable part Parent topic Solving Problems Related references Paper Jam Proble...

Page 110: ...ny printing problem you may have could be caused by your computer cable software or selected print settings Check the other solutions in this section or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the printer may have a problem Check the other solutions in this book If they...

Page 111: ...ill in progress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and the USB cable or network cable is securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on...

Page 112: ...le finding or connecting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the WiFi light on your product is not solid green make sure you press the Wi Fi button on the product within 2 minutes of pressing the WPS button on your router Hold down the Wi Fi button on the product for 3 seconds Make sure to place your product w...

Page 113: ...d try running EpsonNet Setup again Parent topic Solving Network Problems Related concepts When to Uninstall Your Product Software Product Does Not Appear in Mac OS X Printer Window If your product does not appear in the Mac OS X printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product via Wi Fi Protected Setup WPS and the...

Page 114: ...utton on the product for 3 seconds Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing If the link LED is off try the following Make sure the Ethernet cable is securely connected to your product and to your router access point switch or hub Try connecting your product to a different port or a different router access point ...

Page 115: ...s inside the cassette If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the recommended number of sheets If paper jams when you print on both sides of the paper try loading fewer sheets For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in t...

Page 116: ...aper has jammed inside the product try these solutions 1 Cancel the print job from your computer if necessary 2 Remove any jammed paper from the rear paper feed slot 3 Open the printer cover and remove any paper inside including torn pieces 116 ...

Page 117: ...117 ...

Page 118: ...Parent topic Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer Paper Jam Problems in the Cassette If paper has jammed in the cassette try this solution 1 Cancel the print job from your computer if necessary 2 Close the output tray 3 Pull out the paper cassette 118 ...

Page 119: ...u cannot pull out the cassette turn off the printer and disconnect the power cord and any cables Carefully stand the printer on its side and pull out the cassette 4 Remove any jammed paper inside the cassette 119 ...

Page 120: ...5 Remove any paper jammed inside the cassette slot 6 Carefully follow all paper loading instructions when you load new paper 7 Replace the paper cassette 120 ...

Page 121: ...in the Duplexer Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer If paper has jammed in the duplexer rear cover try these solutions 1 Cancel the print job from your computer if necessary 2 Squeeze the tabs to release the duplexer and remove it from your product 3 Carefully remove the jammed paper 121 ...

Page 122: ...4 If paper is jammed in the duplexer remove the paper as shown 122 ...

Page 123: ...5 If necessary open the duplexer then carefully remove the jammed paper 123 ...

Page 124: ...ach the duplexer rear cover 7 Press the paper feed button to resume printing Parent topic Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems Inside the Product 124 ...

Page 125: ...in the Duplexer Paper Jam Problems Inside the Product Paper or Media Type Settings Related tasks Cancelling Printing Using a Product Button Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Noise Occurs But Nothing Prints Noise When Product Sits for a While Product Icon Does Not Appear in Windows Taskbar Error After...

Page 126: ...ters and Faxes Or open the Control Panel select Printers and Other Hardware if necessary and select Printers and Faxes Right click your product name select Open right click the stalled print job click Cancel and click Yes Parent topic Solving Problems Printing from a Computer Related tasks Running a Printer Check Noise Occurs But Nothing Prints If your product makes a printing noise but nothing pr...

Page 127: ...ck the Monitoring Preferences button 6 Click the Shortcut Icon box 7 Click OK to close the open program windows Parent topic Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error light or error message after you replace an ink cartridge follow these steps 1 Make sure the print head is in the ink cartridge replacement position The ink cartridge holder shoul...

Page 128: ...y have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you loaded Turn on any high speed settings in your product software Select a lower...

Page 129: ...e Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Note Leave these options turned on when you print on EPSON Iron on Cool Peel Transfer paper if available for your product Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options Windows...

Page 130: ...le Check Print Head Cleaning Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac OS X Selecting Printing Preferences Mac OS X Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you selected the correct margins f...

Page 131: ...to cover the paper Access the Extended Settings Windows or Printing Preferences Mac OS X and select Remove White Borders Parent topic Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac OS X Selecting Printing Pref...

Page 132: ...age is the wrong size or in the wrong position try these solutions Make sure you selected the correct paper size and layout settings in your printing program and printer software Make sure your paper is positioned correctly for feeding into the printer You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problem...

Page 133: ...Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper facedown in the cassette or faceup in the rear fee...

Page 134: ...per type setting in your product software matches the type of paper you loaded Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing to allow the ink to set Turn off any high speed settings in your product software If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images...

Page 135: ...Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded faceup in ...

Page 136: ...are clogged Then clean the print head if necessary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Parent topic Solving Print Quality Problems Related concepts Print Head Alignment Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac OS X Selecting Printing Preferences Mac O...

Page 137: ... Mac OS X Related topics Replacing Ink Cartridges and Maintenance Boxes When to Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Printing Software Windows Uninstalling Product Software Mac OS X Parent topic Solving Problems Uninstalling Printing Software Windows You can u...

Page 138: ...oes not solve a problem contact Epson 1 To download the Uninstaller utility visit the Epson download site at global latin epson com Soporte 2 Follow the instructions on the screen to install the Uninstaller utility 3 Quit all applications currently running on your Mac 4 Double click the Uninstaller icon 5 Select the checkbox for each software program you want to uninstall 6 Click Uninstall 7 Follo...

Page 139: ...lowing information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call Country Telephone Argentina 54 11 5167 0300 Bolivia 800 100 116 Brazil 0800 880 0094 Chile 56 2 484 3400 Colombia 57 1 523 5000 Costa Rica 800 377 6627 Dominican Republic 1 888 760 00...

Page 140: ...gits wait for a message then enter code If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine EPSON ink and paper from an EPSON authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available...

Page 141: ... Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these operating systems Microsoft Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Note Visit Epson s support website at global latin epson com Soporte for the latest in compatibility and drivers for your product website available in Spanish and Portu...

Page 142: ...entry Capacity 1 08 inches 27 5 mm stack thickness for paper cassette Approximately 250 sheets at 17 lb 64 g m2 to 24 lb 90 g m2 0 12 inch 0 3 mm paper thickness for rear paper feed slot one sheet Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the qualit...

Page 143: ...ide 4 7 1 inches 102 181 mm Paper types Plain paper and paper distributed by Epson Thickness 0 003 inch 0 08 mm to 0 004 inch 0 11 mm Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decl...

Page 144: ...Single sheets 1 Top 0 12 inch 3 mm minimum 2 Left 0 12 inch 3 mm minimum 3 Right 0 12 inch 3 mm minimum 4 Bottom 0 12 inch 3 mm minimum Envelopes 144 ...

Page 145: ...not use if the date on the package has expired Temperature Storage 4 to 104 ºF 20 to 40 ºC 1 month at 104 ºF 40 ºC Ink freezes at 10 4 ºF 12 ºC Ink thaws and is usable after 3 hours at 77 ºF 25 ºC Note For best printing results use up a cartridge within 6 months of opening the package Parent topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension ...

Page 146: ...V model 90 to 132 V 220 to 240 V model 198 to 264 V Rated frequency range 50 60 Hz Input frequency range 49 5 60 5 Hz Rated current 100 to 120 V model 0 6 A 220 to 240 V model 0 3 A Power consumption Printing 17 W ISO IEC24712 100 to 120 V model Ready mode 3 2 W Sleep mode 1 6 W Power off mode 0 2 W Power consumption Printing 17 W ISO IEC24712 200 to 240 V model Ready mode 3 2 W Sleep mode 1 6 W P...

Page 147: ...omputers Parent topic Technical Specifications Network Interface Specifications Wireless LAN standard IEEE 802 11 b g n Wireless security WPA PSK TKIP AES WPA2 compliant WEP 64 128 bit Frequency band 2 4 GHz Communication mode Infrastructure mode Ad hoc mode Ethernet standard IEEE802 3i u IEEE802 3az Ethernet communication 100BASE TX 10BASE T mode Note Wireless LAN standard complies with either IE...

Page 148: ...nd Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications 148 ...

Page 149: ...uraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equ...

Page 150: ...OUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE See the license agreements of each open source software program for more details which are described in OSS pdf on your Printer Software CD 4 OpenSSL toolkit This printer product includes software developed by the OpenSSL project for use in the OpenSSL Toolkit http www openssl org This produc...

Page 151: ...f the copyright to the Net SNMP OpenSSL License Original SSLeay License This printer product includes t he open source software program OpenSSL toolkit which applies the license terms of OpenSSL License and Original SSLeay License BSD License Berkeley Software Distribution License This printer product includes the open source software program busybox 1 17 4 which apply the Berkeley Software Distri...

Page 152: ...product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to t...

Page 153: ...aterial in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for EPSON Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency Mo...

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