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Chapter 6 Troubleshooting
Recoverable Error
Product operation stops when a recoverable error occurs. After removing the cause of the error, you can return
back to normal by turning power off and then back on again, or by using the error recovery command.
LCD display
Error name
Error details
Solution
R o l l p a p e r c o v e r o p e n
during printing error
* W h e n r e c o v e r a b l e i s
selected by using the mem-
or y switch (
cover open during print-
ing” on page 49
)
The roll paper cover is open.
With the roll paper cover
closed, execute the error
recovery command (DLE ENQ
(n=2)) or turn power back on.
Mechanism position error
The home position of the
hopper or the pocket switch-
i n g b o a r d c a n n o t b e
detected.
Execute the error recovery
command (DLE ENQ (n=2)) or
turn power back on.
Cut sheet jam error
Even if cut sheets are sent a
fixed amount, they are not
ejected.
This could be due to the rea-
sons below.
•
Paper feed from the ASF
failed
•
Cut sheet jamming was
detected
•
Too short or too long cut
sheet was detected
•
If paper feed from the ASF
failed:
Load the cut sheets so
that they are aligned with
the
mark on the right
s i d e o f t h e r o l l p a p e r
cover.
)
•
If a cut sheet jam was
detected:
Remove the jammed
paper and then re-load it
into the ASF. (
•
If a too short or too long
cut sheet was detected:
Use cut sheets in accor-
dance with the specifica-
tio ns. (
)
