Epson SureLab D800 Series Operation Manual Download Page 68

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Troubleshooting

Note:

See the "Printer Driver Operation Guide" for more details on troubleshooting the printer driver.

See

Printer Driver Operation Guide" - "Troubleshooting"

When an Error Occurs

Light

Status

When the warning buzzer sounds or the lights turn on or flash, check the solutions in the following table and take the

recommended steps.

Troubleshooting

Summary of Contents for SureLab D800 Series

Page 1: ...Epson SureLab D800 Series Operation Guide ...

Page 2: ...e Mac OS X and macOS are trademarks of Apple Inc registered in the U S and other countries Windows is a registered tradermark of Microsoft Corporation in the United States and or other countries General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks 2019 Epson America Inc...

Page 3: ...r Settings 38 Paper Output Print tray optional 42 LargePrintTray optional 43 Attaching the Print Tray Optional 44 Attaching the Large Print Tray Optional 46 Replacing Ink Cartridges Checking Ink Levels 48 Checking from the Printer 48 Checking from the Computer 49 Replacing the Ink 52 Replacing the Maintenance Tank Checking the Free Space in the Maintenance Tank 56 Checking from the Printer 56 Chec...

Page 4: ...1 Preparing to Move 102 After Moving 102 Printer Specifications 103 Standards and Approvals 104 Necessary space 105 Notes 106 FCC Compliance Statement 106 For European customers only 106 Contents 4 Where To Get Help Internet Support 108 Speak to a Support Representative 108 Purchase Supplies and Accessories 108 ...

Page 5: ...t be followed to avoid damage to this product Note Notes contain important information on the operation of this product Screen Shots In the Guide Screen shots used in this manual may differ to the actual screens Also the screens may differ depending on the operating system used and the usage environment Unless otherwise noted screen shots in this manual are from Windows 7 and Mac OS X 10 7 Before ...

Page 6: ...tus is normal or if an error has occurred See Lights on page 12 button Press to replace the roll paper The roll paper is wound back to the replacement position See Replacing Paper on page 25 D Power button E Ink light orange See Lights on page 12 F Cartridge cover left Open when replacing ink cartridges See Replacing Ink Cartridges on page 48 Before Use 6 ...

Page 7: ...tray optional Holds the ejected print outs See Attaching and Removing the Print Tray Optional on page 44 See Attaching and Removing the Large Print Tray Optional on page 46 I Cartridge cover right Open when replacing ink cartridges or the maintenance tank See Replacing Ink Cartridges on page 48 See Replacing the Maintenance Tank on page 56 J Ink cartridges K Roll paper feeder Pull this to the fron...

Page 8: ...Container that holds waste ink See Replacing the Maintenance Tank on page 56 Before Use 8 L Maintenance Tank ...

Page 9: ...o cool the printer internally B AC inlet C USB port D Airflow vent Takes in air to cool the printer internally E Lock lever Releases the lock for the rear cover F Rear cover Open when a paper jam occurs or to perform maintenance Before Use 9 ...

Page 10: ...this to rewind the roll paper onto the roll paper spindle D Front edge guide Set this to the width of the paper E Paper light blue Indicates the paper insertion status for the roll paper feeder On Paper is loaded correctly Off Paper is not been loaded F Paper slot Insert the leading edge of the roll paper here Before Use 10 ...

Page 11: ...m Manually moving the print head may damage the printer B Platen Clean the platen if the back of the printed paper is dirty See Cleaning the Platen on page 63 Roll paper spindle A Adapter Insert into the ends of the roll paper s roll core on the left and right to secure it Before Use 11 ...

Page 12: ...tions have stopped due to an error B light orange Indicates the printer s error status On An error has occurred the printer is performing error recovery operations or a printer system error has occurred Off No error C M light orange Indicates the status of the roll paper feeder On Paper has not been loaded in the roll paper feeder or the paper is out Flashing A paper jam has occurred Off No error ...

Page 13: ...e was not recognized correctly See Replacing Ink Cartridges on page 48 No error Before Use 13 D light orange Indicates the status of the maintenance tank On There is not enough free space in the maintenance tank or an error has occurred because the maintenance tank was not recognized correctly See Replacing the Maintenance Tank on page 56 ...

Page 14: ...ng of symbols on this product before using it Warning This symbol indicates information that if ignored could possibly result in serious injury or even death due to incorrect handling Caution This symbol indicates information that if ignored could possibly result in bodily injury or damage to property due to incorrect handling Indicates that your hand could get trapped Indicates that the printer m...

Page 15: ...u use correct lifting posture If you do not use correct posture an injury could occur If you place the printer on a stand with casters wheels make sure you secure the casters to prevent them from moving before starting operations If the stand moves unexpectedly during operations an injury could occur Notes on Handling Warning Do not use in locations with volatile substances such as alcohol and thi...

Page 16: ...henconnectingcablesoroptionalaccessories makesuretheyareinstalledinthecorrectdirectionandthatyou follow the procedures exactly Afireoraninjurycouldoccur Connectthecablesoroptionalaccessoriescorrectlybyfollowingtheinstructionsin the manual When moving the printer turn it off unplug the power cable from the electrical outlet and make sure that all cables have been disconnected If cables are damaged ...

Page 17: ...t put heavy objects on the power cable Do not bend twist or pull Do not place it near heating appliances Do not plug in or unplug the power cable with wet hands Electric shock could occur Do not perform daisy chain wiring for the power cable It could overheat and cause a fire Take power directly from a residential electrical outlet Unplug the power cable periodically and clean between the blades a...

Page 18: ...ly If ink enters your mouth consult a physician immediately Do not disassemble ink cartridges and the maintenance tank If it is disassembled ink could get in your eyes or adhere to your skin Do not shake the ink cartridges too hard Ink may leak from the cartridge if you shake it too hard Do not store ink cartridges and the maintenance tank within the reach of children Other Notes Be sure your powe...

Page 19: ...m or by covering them Do not use accessories designed for this printer with any other products If you open the printer s covers during printing a safety device is activated and printing stops automatically Do not turn off the printer in this condition This could cause the print head nozzles to dry and print quality to decline If the printer is not used for an extended period of time make sure you ...

Page 20: ...ed scuffed torn or dirty If the printer is left with paper loaded for some time the leading edge of the paper may curl and print quality may decline Epson recommends removing paper from the printer when it is not in use Before Use 20 ...

Page 21: ...an four hours before use Ink cartridges should be stored in a cool location and used before the expiration date printed on the packaging Ink cartridges should be used within six months of opening Do not touch the ink supply port on the ink cartridge or its surrounding area Ink may leak from it The ink level and other data are stored in the IC chip allowing ink cartridges to be used after being rem...

Page 22: ...river See Maintenance Tool Operation Guide Before Use 22 Even while nothing is printed the printer uses ink from all cartridges during head cleaning and other maintenance operations to keep the print head in good condition Although the ink cartridges may contain recycled materials this does not affect printer function or performance Do not leave the printer without ink cartridges installed The ink...

Page 23: ...e File menu Operations may differ depending on the application software being used See the manual supplied with the application for more details C Display the printer driver s screen from the application s print screen In Windows select this printer and then click Print Settings or Detailed Settings or Properties On Mac select this printer and then select Print Settings from the list You cannot se...

Page 24: ...s necessary Windows Mac See the Printer Driver Operation Guide for an explanation of each setting item E When you have finished click OK F On the application s print screen click Print or Print to start printing Printing Methods 24 ...

Page 25: ...g conditions are necessary when replacing paper with the same paper width and type Before replacing note the current paper level Set the paper level with the Maintenance Tool after replacement If the Paper Level is not set correctly the level displayed may not be correct See Changing Paper Settings on page 38 How to replace Preparing to Replace Paper Replace paper in the following order Follow the...

Page 26: ... See Attaching the Roll Paper on page 32 See Attaching the Roll Paper Spindle on page 33 See Changing Paper Settings on page 38 Replacing Paper 26 ...

Page 27: ...y make a note of the paper level before replacing the paper Windows A Open the Print Settings menu See Basic Printing Methods on page 23 B Click Display Printer Status C Make a note of the Paper Level from Paper Setup from Printer Replacing Paper 27 ...

Page 28: ...he following for information on starting the Maintenance Tool See Error Messages Mac on page 71 B Click Printer Window The Printer Window screen is displayed C Make a note of the Paper Level from Paper Setup from Printer Replacing Paper 28 ...

Page 29: ...printerisoutof paper A Check that the printer s light is lit and isn t flashing cImportant Make sure the power is on before replacing paper B Press the button and wait until the M light turns on C Remove the scrap paper box and empty out the scrap paper See Emptying the Scrap Paper Box on page 61 Replacing Paper 29 ...

Page 30: ...l paper feeder for some reason do not try to pull it out by force Paper may be jammed inside the printer Remove the paper by following the procedure in Paper is Jammed in the Internal Paper Feeder See Paper is Jammed in the Internal Paper Feeder on page 92 E Remove the roll paper spindle Replacing Paper 30 ...

Page 31: ...m the Spindle A Stand the roll paper spindle on a flat surface and remove the gray adapter B Remove the paper Note After carefully rewinding the paper place it in its original packaging and then store the paper Replacing Paper 31 ...

Page 32: ...s packaging and stand it on a flat clean surface Wipe the edge of the paper with a soft clean cloth several times to remove any dust Flip the paper roll and repeat the process B Place the paper roll on the spindle so that the paper winds clockwise Replacing Paper 32 ...

Page 33: ...d press down until there is no gap between the adapter and the roll paper Inserting the Roll Paper Spindle A To adjust the position of the inner edge guide lift it towards you slightly and slide it to the width of the roll Replacing Paper 33 paper ...

Page 34: ...y tape or protective material from the paper If the leading edge of the paper is not straight cut it in a straight line with a pair of scissors C Load the roll paper spindle in the roll paper feeder with the gray adapter on the left Check that the roll paper spindle fits between the rollers as shown Replacing Paper 34 ...

Page 35: ...d slide it to the width of the paper Replacing Paper 35 E Insert the leading edge of the paper into the paper feed slot until the paper light turns on Make sure the leading edge is cut straight across to avoid paper feeding problems ...

Page 36: ...r light does not turn on turn the knob counter clockwise and then insert the paper again F Push the roll paper feeder into the printer G Carefully roll the paper into the printer to remove any slack Replacing Paper 36 ...

Page 37: ...ur H Attach the scrap paper box Check that the printer s light is off cImportant Ifthepaperisleftloadedintheprinterforlongperiodsoftime theleadingedgeofthepapermaycurland printqualitymay decline Epson recommends removing paper from the printer when it is not in use Replacing Paper 37 ...

Page 38: ...per Level in the Maintenance Tool See the Maintenance Tool Operation Guide for more details on the Maintenance Tool Windows Set the Paper Type and Paper Level in Paper Settings Current media and then click Set The paper width set in Paper Width is displayed Replacing Paper 38 ...

Page 39: ...ck Operation Condition Settings on the Maintenance Tool s main screen B Select Change the paper type and the paper remaining When this is selected you can change the Paper Type and Paper Level Replacing Paper 39 ...

Page 40: ...C Set the Paper Type and the Paper Level and then click Set The paper width set in Paper Width is displayed Replacing Paper 40 ...

Page 41: ...ng for more details Ejecting Paper 41 For prints longer than 12 inches 305 mm remove the optional print tray or the large print tray and eject one copy at a time from the front of the printer Print Size Output Location Capacity Length Width Glossy Luster Matte 3 5 to 4 inches 89 to 102 mm 5 to 8 inches 127 to 203 mm Print tray optional 20 copies 20 copies 4 to 8 inches 102 to 203 mm Print tray opt...

Page 42: ...ont donotpullitorraiseithigherthantheoutputslot Otherwise printquality may decline Note When removing the scrap paper box make sure you remove the print tray first Print tray optional After printing the paper is cut to the specified size and ejected to the print tray Ejecting Paper 42 ...

Page 43: ...Large print tray optional After printing the paper is cut to the specified size and ejected to the large print tray Ejecting Paper 43 ...

Page 44: ...Attaching the Print Tray Optional A Tilt to insert the hooks and then lower to hook it in place Ejecting Paper 44 ...

Page 45: ...length of the print size is 3 5 to 4 inches 89 to 102 mm place the hooks into the top holes When the length of the print size is 4 to 8 inches 102 to 203 mm place the hooks into the bottom holes Ejecting Paper 45 ...

Page 46: ...AttachingtheLargePrintTray Optional A Tilt to insert the hooks and then lower to hook it in place Ejecting Paper 46 ...

Page 47: ...B Pinch the handle and move it to match the length of the printer size Ejecting Paper 47 ...

Page 48: ...otes on Ink Cartridges on page 21 If you do not have a new ink cartridge for installation leave the expended ink cartridge in the printer until the new one is ready If the printer is left without the ink cartridges it may malfunction When an ink cartridge is running low replace it with a new ink cartridge as soon as possible Do not leave the printer without ink cartridges installed The inks inside...

Page 49: ...Checking from the Computer Windows A Click Display Printer Status in the printer driver Replacing Ink Cartridges 49 ...

Page 50: ...B Check how much ink remains When you have finished checking click OK Replacing Ink Cartridges 50 ...

Page 51: ...information on starting the Maintenance Tool See Error Messages Mac on page 71 B Click Printer Window on the main screen The Printer Window screen is displayed C Check how much ink remains When you have finished checking click OK Replacing Ink Cartridges 51 ...

Page 52: ...hat the printer s light is on If the light is flashing the printer is operating Wait until all operations have stopped B The ink light indicates if it is necessary to replace the ink cartridges In this example we are replacing the Y yellow cartridge The procedure is the same for the other colors Replacing Ink Cartridges 52 ...

Page 53: ...r sounds when you open the cover D Gently push in the empty ink cartridge so that it pops out a little and then remove See the following for more information on disposing of ink cartridges Disposing of Used Ink Cartridges and Maintenance Tanks on page 22 Replacing Ink Cartridges 53 ...

Page 54: ...on the surrounding area when removing the cartridges E Remove the new ink cartridge from the box cImportant Do not touch the chip A on the ink cartridge Doing so may affect normal operation and printing Do not touch the ink supply port B on the ink cartridge Ink could leak out A B Replacing Ink Cartridges 54 ...

Page 55: ...F Slide the ink cartridge all the way into the printer G Close the cartridge cover Replacing Ink Cartridges 55 H Check that the printer s light is lit and isn t flashing ...

Page 56: ...aintenance tanks cImportant After removing the maintenance tank do not leave the cartridge cover open install a new tank immediately Checking the Free Space in the Maintenance Tank Checking from the Printer When it is time to replace the maintenance tank the printer s light turns on See Lights on page 12 Replacing the Maintenance Tank 56 ...

Page 57: ...king from the Computer Windows A Click Display Printer Status in the printer driver B Check the free space in the maintenance tank When you have finished checking click OK Replacing the Maintenance Tank 57 ...

Page 58: ...on starting the Maintenance Tool See Error Messages Mac on page 71 B Click Printer Window on the main screen The Printer Window screen is displayed C Check the free space in the maintenance tank When you have finished checking click OK Replacing the Maintenance Tank 58 ...

Page 59: ...en the cartridge cover on the right A warning buzzer sounds when you open the cover C Be careful not to tilt the maintenance tank and remove it carefully Push up and then pull it out See the following for more information on disposing of maintenance tanks Disposing of Used Ink Cartridges and Maintenance Tanks on page 22 Replacing the Maintenance Tank 59 ...

Page 60: ... not touch the chip on the maintenance tank Doing so may affect normal operation and printing E Insert the new maintenance tank F Close the cartridge cover G Check that the printer s light is lit and isn t flashing Replacing the Maintenance Tank 60 ...

Page 61: ...er box when you replace the paper A Check that the printer s light is on If the light is flashing the printer is operating Wait until all operations have stopped B Remove the scrap paper box Pull the top section forward and then lift out the bottom section C Empty out the scrap paper cImportant Afteremptyingthescrappaper checkthattheflapfor thescrappaperboxisinthecorrect positionasshown in the fol...

Page 62: ...D Attach the scrap paper box Insert the bottom section and then push the top section into place E Check that the printer s light is lit and isn t flashing Emptying the Scrap Paper Box 62 ...

Page 63: ... the power on A Press the button and wait until the M light turns on B Open the top cover by sliding it forward cImportant Do not move the print head unit manually with too much force Do not touch the rollers inside the printer This could cause print outs to be soiled Do not touch the ink tubes inside the printer Otherwise it may breakdown Cleaning the Platen 63 ...

Page 64: ...ing figure with a commercially available cotton swab cImportant Do not use a dirty swab when cleaning the platen D Wipe off any paper dust that has accumulated in the borderless absorbent areas the blue sections in the following figure with a commercially available cotton swab Cleaning the Platen 64 ...

Page 65: ... paper dust on the right side of the platen press the button for three seconds The print head moves to the left F Perform steps three and four to wipe off any paper dust G Press the button for three seconds The print head moves to the right H Close the top cover Cleaning the Platen 65 ...

Page 66: ...es in Collect Logs Printer Management YoucanexecuteprintermanagementoperationssuchasRegister CancelRegistration and Replace Printer Mac Main Screen Menu Settings Message Displays the printer s status Printer Window Allows you to check the amount of ink remaining the free space in the maintenance tank Nozzle Check Allows you to print a check pattern and visually check for clogged nozzles Diagnostic...

Page 67: ...t Contents Checking Time Reference Scrap paper box Empty out the scrap paper When replacing paper See Emptying the Scrap Paper Box on page 61 Airflow vent Clean the airflow vent filter with a vacuum cleaner Every three months See Vacuuming the Airflow Vents on page 67 Vacuuming the Airflow Vents Clean the airflow vent filter with a vacuum cleaner Maintenance 67 ...

Page 68: ... on troubleshooting the printer driver See Printer Driver Operation Guide Troubleshooting When an Error Occurs Light Status When the warning buzzer sounds or the lights turn on or flash check the solutions in the following table and take the recommended steps Troubleshooting 68 ...

Page 69: ...tions have stopped because an error has occurred the printer is performing error recovery operations oraprintersystemerrorhasoccurred Check the code on the computer s screen See the following to solve the problem See Errors and Solutions Mac on page 77 Contact yourlocaldealerifaprintersystemerror has occurred light on The ink cartridge indicated by the ink light is expended or an error has occurre...

Page 70: ...t been fed correctly Clear the paper jam or feed the paper again See Paper Jams on page 84 light on light on Theinkremaininginthecartridgeindicatedbythe ink light has fallen below the minimum value or an error has occurred Replace the maintenance cartridge xxxx See Replacing the Maintenance Tank on page 56 All lights flashing Continues soundinguntilthe power button is turned off A fatal error has ...

Page 71: ...ur in the printer while printing you can check the content of the error and solutions with the Maintenance Tool Click Printer Window to display a detailed error message See the Maintenance Tool Operation Guide for more details on the Maintenance Tool Use one of the following methods to start the Maintenance Tool A Select System Preferences Print Scan or Print Fax from the Apple menu Troubleshootin...

Page 72: ...m Diagnostic Cleaning Perform Diagnostic Cleaning in the Maintenance Tool See the Maintenance Tool Operation Guide for more details on the Maintenance Tool I 2401 Replace the maintenance cartridge soon Prepare a new maintenance cartridge xxxx You can continue printing until replacement is required Check the message and then click OK Prepare a new maintenance cartridge with the model number display...

Page 73: ...1102 A paper jam has occurred Open the rear cover and the top cover remove any paper remaining and then reload the paper Remove the paper from the internal paper feeder and then reload the paper If the printer is setup so that you cannot access the rear of the printer to perform maintenance contact Epson Product Support See Paper Jams on page 84 W 1103 An error has occurred in the paper feeding un...

Page 74: ... the application limit Replace the maintenance cartridge xxxx Replace the maintenance cartridge with the model number displayed in xxxx See Replacing the Maintenance Cartridge on page 56 W 2201 Ink cartridge error xxxx Please install correct cartridge Epson recommends the genuine Epson cartridges listed above Check the ink cartridge with the color displayedinxxxx and thenreplace the cartridge If a...

Page 75: ...and then perform head cleaning or initial charge The cartridge being used can be reinstalled for printing Replace the maintenance cartridge with the model number displayed in xxxx If a message is displayed check the details See Replacing the Maintenance Tank on page 56 E 5101 The printer is disconnected Checkthatthecableisconnected andthenturntheprinterback on Contact service support if the error ...

Page 76: ...ity Epson recommends using genuine Epson ink Do you want to continue PleasecallEpsonuserservicehot line400 810 9977forgenuine I C purchase This printer is developed for use with genuine ink cartridges If you use non genuine cartridges the print result may be faint or the ink remaining may not be detected normally We recommend using genuine Epson products E 5201 Failed to acquire printing calibrati...

Page 77: ...ide for more details on the Maintenance Tool I 2401 Replace the maintenance cartridge soon Prepare a new maintenance cartridge xxxx You may continue printing until replacement of the maintenance cartridge is required Check the message and then click OK Prepare a new maintenance cartridge with the model number displayed in xxxx See Replacing the Maintenance Cartridge on page 56 I 2201 Ink Low xxxx ...

Page 78: ...s full Check the scrap paper box Check the scrappaperbox andemptyitifitisfull See EmptyingtheScrapPaperBox on page 61 W 1101 A paper jam has occurred Delete all print jobs remaining in the operating system s print queue Remove any paper remaining from the roll paper feeder and then reload the paper After deleting all of the print jobs remove the paper from the roll paper feeder and then reload the...

Page 79: ...er See Replacing Paper on page 25 W 1109 Cannot recognize the paper type Delete all print jobs remaining in the operating system s print queue Update the paper information Update the paper information See the Maintenance Tool Operation Guide for more details on updating the information W 2101 to W 2104 Parts have reached the end of their service life xxxxxx Do you want to continue using the printe...

Page 80: ...e the cartridge or reinstall it correctly If a message is displayed check the details See Replacing Ink Cartridges on page 48 W 2204 Ink cartridge error xxxx Delete all print jobs remaining in the operating system s print queue Please install correct cartridge Epson recommends the genuine Epson cartridges listed above After deleting all of the print jobs check the ink cartridge with the color and ...

Page 81: ...nt jobs remaining in the operating system s print queue Turn the printer off Check if there is any paper remaining inside the printer and then turn the printer back on Contact service support if the error continues to occur After deleting all of the print jobs restart the printer If the error persists a malfunction may have occurred Contact Epson Product Support I 5201 Amount of data in print jobs...

Page 82: ...start the printer A Check that the printer s light is on Press the power button to turn the power off the light turns off If you cannot turn off the power using the button unplug the power cable B Reconnect the power cable and then press the power button the light turns on The light turns on Troubleshooting 82 ...

Page 83: ...Note If the error persists even after restarting contact Epson Product Support Troubleshooting 83 ...

Page 84: ...paper jams in the roll paper feeder See Paper is Jammed in the Roll Paper Feeder on page 86 W 1102 When the message A paper jam has occurred Delete all print jobs remaining in the operating system s print queue Open the rear cover and the top cover remove any paper remaining and then reload the paper is displayed check for paper jams in the internal paper feeder See Paper is Jammed in the Internal...

Page 85: ...ing Print Jobs Before starting operations on Mac delete all jobs from the print queue Mac A Click the printer icon in the Dock B Select the job you want to cancel and then click or Delete Troubleshooting 85 ...

Page 86: ...Remove any paper remaining from the rollpaper feeder and then reload the paper is displayed follow the steps below A For Mac delete all jobs from the print queue B Remove the scrap paper box C Grip the handle to release the roll paper feeder and then pull it out Troubleshooting 86 ...

Page 87: ...per is Jammed in the Internal Paper Feeder See Paper is Jammed inside the Printer on page 92 Contact your local dealer if you cannot access the top or rear of the printer D Turn the knob on the left of the roll paper feeder counter clockwise until the leading edges releases from the paper feed slot E If the leading edge of the paper is ragged cut it in a straight line with a pair of scissors Cut t...

Page 88: ...F Remove the roll paper spindle G Lift the rear plate Troubleshooting 88 ...

Page 89: ...aterial inside of the printer If there is a jam remove the paper slowly I Lift the front plate J Check that there is no paper foreign material or scrap paper at the back of the printer If there is a jam remove the paper slowly Troubleshooting 89 ...

Page 90: ...eat this for the rear plate L Reload the paper Make sure the leading edge is cut straight across to avoid paper feeding problems See Replacing Paper on page 25 M If an error message is still displayed on a Windows computer s screen click OK to close the screen Troubleshooting 90 ...

Page 91: ...N Check that the light turns off and the light is lit and isn t flashing Troubleshooting 91 ...

Page 92: ...earedapaperjamfromtherollpaperfeederbuttheerrorisstillnotcleared oryoucannotpullouttheroll paper feeder there may be a jam inside the printer cImportant Contact your local dealer if you cannot access the top or rear of the printer A For Mac delete all jobs from the print queue B Remove the scrap paper box C Squeeze the lock lever on the back to release the lock and then open the rear cover Trouble...

Page 93: ...D Open the top cover Check the point where the jam occurred E If paper is caught in the the front of the printer cut the paper in front of the jam with a pair of scissors Troubleshooting 93 ...

Page 94: ...p 8 If the paper is caught under the print head and cannot be easily removed go to step 7 G Move the print head manually and remove the paper from the back of the printer Make sure to move the print head away from the paper for example if the paper is on the right move the print head to the left Troubleshooting 94 ...

Page 95: ...sonsupport Otherwise the print head unit could be damaged When removing the paper do not touch the ink absorbing areas H Cut the paper you have pulled out with scissors cImportant After cutting thepaper donot pullthe paper insidetheprinter tothe uppersection Troubleshooting 95 ...

Page 96: ...aper feeder Perform steps 2 to 11 in Paper is Jammed in the Roll Paper Feeder See Paper is Jammed in the Roll Paper Feeder on page 86 K Close the rear cover L Remove the roll paper spindle from the printer and reload it See Replacing Paper on page 25 Troubleshooting 96 ...

Page 97: ...M If an error message is still displayed on a Windows computer s screen click OK to close the screen N Check that the light turns off and the light is lit and isn t flashing Troubleshooting 97 ...

Page 98: ...uine ink cartridges If you use non genuine ink cartridges the prints may smear or the color of the printed image may be changed because the remaining ink level is not correctly detected Be sure to use the correct ink cartridge Are you using an old ink cartridge The print quality declines when an old ink cartridge is used Replace the old ink cartridge with a new one We recommend using all the ink i...

Page 99: ...ormalroomtempe rature temperature 59 to 77 F 15to25 C humidity 40 to 60 For information about paper such as thin paper from other manufacturers that requires special handling see the documentation supplied with the paper Problems when Cutting Paper Cause What to do Thecutiscrooked thecutedgeisfrayedor turned up or the coating is cracked The cutter needs to be replaced Contact Epson Product Support...

Page 100: ...e non genuine cartridges the print result may be faint or the ink remaining may not be detected normally Model name Ink color Product number SL D800 Black T43U1 Cyan T43U2 Magenta T43U3 Yellow T43U4 Light Cyan T43U5 Light Magenta T43U6 SL D830 Black T43Y1 Cyan T43Y2 Magenta T43Y3 Yellow T43Y4 Light Cyan T43Y5 Light Magenta T43Y6 SL D860 Black T43X1 Cyan T43X2 Magenta T43X3 Yellow T43X4 Light Cyan ...

Page 101: ...ame as the roll paper spindle supplied with the printer Remove the tape before use PRINT TRAY C12C891171 This tray holds print outs that are 102 mm or less LARGE PRINT TRAY C12C934781 This tray holds print outs Notes on Moving the Printer Perform the following operations when moving the printer Caution When lifting this printer make sure you use the correct posture When lifting the printer hold it...

Page 102: ...may be clogged and make it impossible to print or ink may leak When moving the printer do not tilt it Ink could leak out Preparing to Move Make the following preparations in advance before moving the printer Turn off the printer and remove all cables Remove any trays if they are installed Remove any paper After Moving After moving make sure that the print head is not clogged before use See Mainten...

Page 103: ... off Less than 0 5 W Operating Approximately 140 W When standing by Approximately 60 W Sleep mode Approximately 6 W Power off Less than 0 5 W Paper Feeder Specifications Paper core size Roll paper feeder 3 inch core diameter Outer diameter less than 6 7 inches 170 mm Paper length 2 to 39 3 inches 50 to 1000 mm Paper width 3 5 inches 89 mm 4 inches 102 mm 5 inches 127 mm 6 inches 152 mm 8 inches 20...

Page 104: ...0 C temperature 5 to 85 humidity within one month at 104 F 40 C 120 hours at 140 F 60 C Cartridge dimensions 3 1 W x 10 D x 1 5 H inches 78 8 W x 254 5 D x 38 5 H mm General Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage before unpacking 4 to 140 F 20 to 60 C within 120 hours at 140 F 60 C one month at 104 F 40 C Storage after unpacking 4 to 104 F 20 to 40 C within one month at...

Page 105: ...3 2 EN 61000 3 3 Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Necessary space Appendix 105 13 9 inches 354 mm 12 inches 30 mm 16 9 inches 430 mm 18 1 inches 460 mm 11 8 inches 300 mm 12 inches 30 mm 12 inches 30 mm ...

Page 106: ...tection againstharmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used inaccordance with the instruction manual may cause harmful interference to radio communications Operationof this equipment in a residential area is likely to cause harmful interference in which case the use...

Page 107: ...2 8502 Japan Telephone 81 266 52 3131 Importer EPSON EUROPE B V Address Azie building Atlas ArenA Hoogoorddreef 5 1101 BA Amsterdam Zuidoost The Netherlands Telephone 31 20 314 5000 CE Marking Information of EU declaration of conformity The full text of the EU declaration of conformity of this equipment is available at the following internetaddress https www epson eu conformity Appendix 107 ...

Page 108: ... 377 6611 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Before you call Epson for support please have the following information ready Product name Product serial number Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Note If you experience difficulty with the toll free ...

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