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Epson SureLab D700 Series, Operation Manual

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Epson SureLab D700 Series Operation Manual Download Page 77

Troubleshooting

77

W-2403

Maintenance cartridge cannot be recognized

Delete all print jobs remaining in the operating system's print 
queue.
Install the maintenance cartridge correctly.

Make sure that the maintenance tank 
is installed correctly. If it is installed 
correctly, you need to replace the 
maintenance tank.

See  “Replacing the Maintenance 
Tank” on page 51.

W-2404

Insufficient free space in the maintenance cartridge.

Delete all print jobs remaining in the operating system's print 
queue.
Replace the maintenance cartridge, and then perform head 
cleaning or initial charge.

Replace the maintenance tank.

See  “Replacing the Maintenance 
Tank” on page 51.

E-5101

The printer is disconnected.

Delete all print jobs remaining in the operating system's print 
queue.
Check that the cable is connected, and then turn the printer 
back on.
Contact service support if the error continues to occur.

Check that the cables are connected 
correctly, and then restart the printer.

If the error persists, contact Epson 
support.

W-5102

Communication error
The incorrect product may be selected

Delete all print jobs remaining in the operating system's print 
queue. Do one of the following.
- The product is connected to "%queuename%". Print using this 
product.
- Connect the product to the computer and turn the power on. 
If you turn the power off during printing, cancel the print job.

Check that the correct printer is 
selected in the printer driver. When 
you have selected the printer, check 
that the cables are connected 
correctly, and then restart the printer.

If the error persists, contact Epson 
support

W-5103

The different product is selected

Delete all print jobs remaining in the operating system's print 
queue. A product selected in the driver is different from a 
product to print.
Check the driver settings and the product.

Check that the correct printer is 
selected in the printer driver.

If the error persists, contact Epson 
support.

W-5104

Not ready

You cannot print offline.
Connect the product to computer and turn the power on.
Click [Online] to print when displayed, or click [Print Queue] 
and change to Online settings.

Check that the printer is on and the 
cables are connected correctly.

If 

Online

 is displayed in the printer 

window, click it to put the printer 
online. If it is not displayed, click 

Print 

Queue

, and then put the printer 

online manually.

W-5105

Paused

You cannot print when it is in pause.
Click [Resume] to print when displayed, or click [Print Queue] 
and deselect "Pause Printing" in the "Printer" menu.

If 

Resume

 is displayed in the printer 

window, click it to resume printing. If 
it is not displayed, click 

Print Queue

, 

and then resume printing manually.

E-2101 to E-2104

Parts have reached the end of their service life.

xxxxxx

Contact a technical representative.
Delete all print jobs remaining in the operating system's print 
queue.

Contact Epson support.

Code

Message

What to do

Summary of Contents for SureLab D700 Series

Page 1: ...Epson SureLab D700 Operation Guide ...

Page 2: ...ks of Epson America Inc Apple Mac OS X and macOS are trademarks of Apple Inc registered in the U S and other countries Windows is a registered tradermark of Microsoft Corporation in the United States and or other countries General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those ...

Page 3: ...al 39 Large Print Tray Optional 40 Attaching the Print Tray Optional 41 Attaching the Large Print Tray Optional 42 Replacing Ink Cartridges Checking Ink Levels 44 Checking from the Printer 44 Checking from the Computer 44 Replacing the Ink 47 Replacing the Maintenance Tank Checking the Free Space in the Maintenance Tank 51 Checking from the Printer 51 Checking from the Computer 52 Replacement Proc...

Page 4: ...Contents 4 Where To Get Help Internet Support 99 Speak to a Support Representative 99 Purchase Supplies and Accessories 99 ...

Page 5: ...the usage environment Unless otherwise noted screen shots in this manual shows case of Windows 7 and Mac OS X 10 7 C Warning Warnings must be followed to avoid serious bodily injury C Caution Cautions must be followed to avoid damage to this product or bodily injury c Important Important must be followed to avoid damage to this product Note Notes contain important information on the operation of t...

Page 6: ... occurred See Lights on page 11 C Power button D Ink light orange See Lights on page 11 E Cartridge cover left Open when replacing ink cartridges See Replacing Ink Cartridges on page 43 F Scrap paper box Holds waste paper that is cut off during printing Empty the scrap paper box when you replace the paper Needs to be removed when loading or removing paper See Emptying the Scrap Paper Box on page 5...

Page 7: ...ht Open when replacing ink cartridges or the maintenance tank See Replacing Ink Cartridges on page 43 See Replacing the Maintenance Tank on page 51 I Ink cartridges J Roll paper feeder Pull this to the front when removing the roll paper spindle K Maintenance Tank Container that holds waste ink See Replacing the Maintenance Tank on page 51 ...

Page 8: ...sts air used to cool the printer internally B AC inlet C USB port D Airflow vent Takes in air to cool the printer internally E Lock lever Releases the lock for the rear cover F Rear cover Open when a paper jam occurs or to perform maintenance ...

Page 9: ... feed knob Turn this to rewind the roll paper onto the roll paper spindle D Front edge guide Set this to the width of the paper E Paper light blue Indicates the paper insertion status for the roll paper feeder On Paper is loaded correctly Off Paper is not loaded F Paper slot Insert the leading edge of the roll paper here when loading ...

Page 10: ...r Spindle A Print head Do not touch the print head unless you are removing a paper jam Manually moving the print head may damage the printer A Adapters Insert into the ends of the roll paper s roll core on the left and right to secure it ...

Page 11: ...red the printer is performing error recovery operations or a printer system error has occurred Off No error C light orange Indicates the status of the roll paper feeder On Paper has not been loaded in the roll paper feeder or the paper is out Flashing A paper jam has occurred Off No error D light orange Indicates the status of the maintenance tank On There is not enough free space in the maintenan...

Page 12: ...r E Ink light orange Indicates the status of the ink cartridges On There is not enough ink in the ink cartridge or the ink cartridge was not recognized correctly See Replacing Ink Cartridges on page 43 Off No error D light orange ...

Page 13: ...sult in serious injury or even death due to incorrect handling C Caution This symbol indicates information that if ignored could possibly result in bodily injury or damage to property due to incorrect handling Indicates that your hand could get trapped Indicates that the printer must not get wet Indicates prohibited do not do actions Indicates items instructions operations that must be performed I...

Page 14: ...place the printer on a stand with casters wheels make sure you secure the casters to prevent them from moving before starting operations If the stand moves unexpectedly during operations an injury could occur Warning Do not use in locations with volatile substances such as alcohol and thinner or in locations with fires Electric shock or fire could occur Do not use the printer if you notice smoke s...

Page 15: ...le from the electrical outlet and make sure that all cables have been disconnected If cables and so on are damaged electric shock or fire could occur Do not put your fingers near the paper roller section when the printer is on or when it is printing If your fingers are caught in the paper roller an injury could occur Only handle the paper after it has been ejected completely When storing or transp...

Page 16: ...let Unplug the power cable periodically and clean between the blades and the base of the blades If the power cable is left plugged in for an extended period of time dust could accumulate around the edge of the plug which could cause a short circuit and a fire When unplugging the power cable from the electrical outlet grasp the plug itself and not the cable The cable could be damaged or the plug co...

Page 17: ...rtridges If it is disassembled ink could get in your eyes or adhere to your skin Do not shake the ink cartridges too hard Ink may leak from the cartridge if you shake it too hard Do not store ink cartridges within the reach of children Caution ...

Page 18: ...objects near them or by covering them with film sheets or paper Do not use accessories designed for this printer with any other products If you open the printer s covers during printing a safety device is activated and printing stops automatically Do not turn off the printer in this condition This could cause the print head nozzles to dry and print quality to decline If the printer is not used for...

Page 19: ...rtridge indicator comes on This printer is designed for use with Epson genuine cartridges and ink only not third party cartridges or ink For more information see epson com WideFormatInk Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure your printer functions as designed Your printer was designed to work only with genuine Epson inks th...

Page 20: ...tridges are completely expended Some ink remains in used cartridges Do not dismantle or remodel ink cartridges You may not be able to print properly Disposing of Used Ink Cartridges and Maintenance Tanks Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements If you would like to return your used ink cartridges to Epson for proper disposal ple...

Page 21: ...n you are using Click Print or Print and so on from the File menu Operations may differ depending on the application software being used See the manual supplied with the application for more details C Display the printer driver s screen from the application s print screen In Windows select this printer and then click Print Settings or Detailed Settings or Properties In Mac OS X select this printer...

Page 22: ...he settings as necessary See the Printer Driver Operation Guide for an explanation of each setting item E When you have finished click OK F On the application s print screen click Print or Print and so on to start printing Windows Mac OS X ...

Page 23: ... Type setting in the Maintenance Tool matches the paper being loaded Change the Paper Type setting immediately after replacing paper See Changing Paper Settings on page 35 Note If the leading edge of the paper is ragged cut it in a straight line with a pair of scissors and then load it into the printer See the following for supported paper types See Printer Specifications on page 95 The following ...

Page 24: ...r Level If necessary make a note of the paper level before replacing the paper Windows A Open the Print Settings menu See Basic Printing Methods on page 21 B Click Display Printer Status C Make a note of the Paper Level from Paper Setup from Printer ...

Page 25: ...ng Paper 25 Mac OS X A Start the Maintenance Tool See Error Messages Mac on page 69 B Click Printer Window The Printer Window screen is displayed C Make a note of the Paper Level from Paper Setup from Printer ...

Page 26: ...he scrap paper box and reattach it Wait until the printer s light stops flashing and remains lit C Remove the scrap paper box again and empty out the scrap paper See Emptying the Scrap Paper Box on page 56 c Important When the light is lit and paper is ejected the printer is out of paper Remove the paper from the output slot c Important Make sure the power is on before replacing paper ...

Page 27: ...ockwise until the leading edge releases from the paper feed slot c Important If you cannot remove the roll paper feeder for some reason to not try to pull it out by force Paper may be jammed inside the printer Remove the paper by following the procedure in Paper is Jammed in the Internal Paper Feeder See Paper is Jammed Inside the Printer on page 86 ...

Page 28: ...Replacing Paper 28 F Remove the roll paper spindle Removing the Roll Paper from the Spindle A Stand the roll paper spindle on a flat surface and remove the gray adapter ...

Page 29: ...Replacing Paper 29 B Remove the paper Note After carefully rewinding the paper place it in its original packaging and then store the paper ...

Page 30: ...face Wipe the edge of the paper with a soft clean cloth several times to remove any dust Flip the paper roll and repeat the process B Place the paper roll on the spindle so that the paper winds clockwise C Insert the gray adapter onto the spindle and press down until there is no gap between the adapter and the roll paper ...

Page 31: ... adjust the position of the inner edge guide lift it towards you slightly and slide it to the width of the roll paper B Load the spindle unit in the roll paper feeder with gray adapter on the left Check that the spindle unit fits between the rollers as shown ...

Page 32: ...he front edge guide and slide it to the width of the roll paper D Insert the leading edge of the paper into the paper feed slot until the paper light turns on Make sure the leading edge is cut straight across to avoid paper feeding problems ...

Page 33: ...Replacing Paper 33 E Push the roll paper feeder into the printer Note If the paper light does not turn on turn the knob counter clockwise and then insert the paper again ...

Page 34: ...the printer s light is on c Important If the paper is slack print quality may decline and paper jams could occur c Important If paper is left loaded in the printer for long periods of time the leading edge of the paper may curl and print quality may decline We recommend removing paper from the printer when it is not in use ...

Page 35: ...Paper Level in the Maintenance Tool See the Maintenance Tool Operation Guide for more details on the Maintenance Tool Windows A Click Paper Settings on the Maintenance Tool s main screen B Set the Paper Type and the Paper Level and then click Set The paper width set in Paper Width is displayed ...

Page 36: ...per 36 Mac OS X A Click Operation Condition Settings on the Maintenance Tool s main screen B Select Change the paper type and the paper remaining When this is selected you can change the Paper Type and Paper Level ...

Page 37: ...Replacing Paper 37 C Set the Paper Type and the Paper Level and then click Set Paper Width shows the paper width currently set ...

Page 38: ... See the following for more details For prints longer than 12 inches 305 mm remove the optional print tray or the large print tray and eject one copy at a time from the front of the printer Print Size Output Location Capacity Length Width Glossy Luster Matte 3 5 to 4 inches 89 to 102 mm 5 to 8 inches 127 to 203 mm Print tray optional 20 copies 20 copies 4 to 8 inches 102 to 203 mm Print tray optio...

Page 39: ...to the print tray c Important Do not pull paper that is being ejected When paper is being ejected from the front do not pull it or raise it higher than the output slot Otherwise print quality may decline Note When removing the scrap paper box make sure you remove the print tray or large print tray first ...

Page 40: ...Paper Output 40 Large Print Tray Optional After printing the paper is cut to the specified size and ejected to the large print tray ...

Page 41: ...o insert the hooks and then lower to hook it in place B When the length of the print size is 3 5 to 4 inches 89 to 102 mm place the hooks into the top holes When the length of the print size is 4 to 8 inches 102 to 203 mm place the hooks into the bottom holes ...

Page 42: ...Optional A Lift the tray a little to hook on B When the length of the print size is 4 to 8 inches 102 to 254 mm place the hooks into the upper hole When the length of the print size is 8 to 12 inches 254 to 305 mm place the hooks into the lower hole ...

Page 43: ... water c Important See the following points when working with ink cartridges See Notes on Ink Cartridges on page 19 If you do not have a new ink cartridge for installation leave the expended ink cartridge in the printer until the new one is ready If the printer is left without the ink cartridges it may malfunction When an ink cartridge is running low replace it with a new ink cartridge as soon as ...

Page 44: ...vels Checking from the Printer The ink lights on the front of the printer light up when the corresponding ink cartridge is low See Front on page 6 Ink light Checking from the Computer Windows A Click Display Printer Status in the printer driver ...

Page 45: ...Replacing Ink Cartridges 45 B Check how much ink remains When you have finished checking click OK ...

Page 46: ...ce Tool See the following for information on starting the Maintenance Tool See Error Messages Mac on page 69 B Click Printer Window on the main screen The Printer Window screen is displayed C Check how much ink remains When you have finished checking click OK ...

Page 47: ...ng B Check the ink lights to determine which cartridge to replace The ink lights on the front of the printer light up when the corresponding ink cartridge is low C Open the corresponding ink cartridge cover c Important Install ink cartridges into each slot You cannot print if any of the slots are empty ...

Page 48: ...ase it and remove it from the printer See Disposing of Used Ink Cartridges and Maintenance Tanks on page 20 c Important Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges ...

Page 49: ...ridge from its packaging F Insert the ink cartridge into the printer c Important Do not touch the chip A on the ink cartridge Doing so may affect normal operation and printing Do not touch the ink supply port B on the ink cartridge Ink could leak out A B ...

Page 50: ...Replacing Ink Cartridges 50 G Close the ink cartridge cover H Check that the printer s light is lit and isn t flashing ...

Page 51: ...plains how to replace used maintenance tank Checking the Free Space in the Maintenance Tank Checking from the Printer When it is time to replace the maintenance tank the printer s light turns on See Lights on page 11 c Important After removing the maintenance tank do not leave the cartridge cover open install a new maintenance tank immediately ...

Page 52: ...Replacing the Maintenance Tank 52 Checking from the Computer Windows A Click Display Printer Status in the printer driver B Check the free space in the maintenance tank ...

Page 53: ...t the Maintenance Tool See the following for information on starting the Maintenance Tool See Error Messages Mac on page 69 B Click Printer Window on the main screen The Printer Window screen is displayed C Check the free space in the maintenance tank ...

Page 54: ... Check that the printer s light is lit and isn t flashing B Open the right ink cartridge cover C Push up on the maintenance tank then carefully remove it Make sure not to tilt the cartridge See Disposing of Used Ink Cartridges and Maintenance Tanks on page 20 ...

Page 55: ...5 D Insert the new maintenance tank E Close the ink cartridge cover F Check that the printer s light is lit and isn t flashing c Important Do not touch the chip on the maintenance tank Doing so may affect normal operation and printing ...

Page 56: ... is full Check visually how much scrap paper has accumulated in the box Empty the scrap paper box when you replace the paper A Check that the printer s light is lit and isn t flashing B Remove the scrap paper box C Empty out the scrap paper c Important After emptying the scrap paper check that the flap for the scrap paper box is in the correct position as shown in the following photo ...

Page 57: ...Emptying the Scrap Paper Box 57 D Attach the scrap paper box E Check that the printer s light is lit and isn t flashing ...

Page 58: ...ory Check the Operation History and save log files in Collect Logs Printer Management Perform printer management functions such as Register Delete Printer and Replace Printer Main Screen Menu Settings Message Displays the printer s status Printer Window Allows you to check the amount of ink remaining the free space in the maintenance tank etc Nozzle Check Allows you to print a check pattern and vi...

Page 59: ...flow Vents Clean the airflow vents shown below with a vacuum cleaner every three months Task Schedule More Info Empty out the scrap paper box When replacing paper See Emptying the Scrap Paper Box on page 56 Vacuum the airflow vents Every three months See Vacuuming the Airflow Vents on page 59 Clean dust inside the printer Every three months See Cleaning Inside the Printer on page 60 ...

Page 60: ...three months A Check that the printer s light is lit and isn t flashing B To rewind the paper to the replacement position remove the scrap paper box and reattach it Wait until the printer s light stops flashing and remains lit C Remove the scrap paper box again c Important Make sure the power is on before removing the paper ...

Page 61: ...tenance 61 D Grip the handle to release the roll paper feeder and pull it out E Turn the knob on the left of the roll paper feeder counter clockwise until the leading edge releases from the paper feed slot ...

Page 62: ...Maintenance 62 F Remove the roll paper spindle G Lift the rear plate ...

Page 63: ...late I Wipe the areas shown with a dry clean cloth to remove any dust J Use a piece of masking tape to remove any dust from the pickup rollers Rotate the rollers and repeat the process as necessary until you ve removed all of the dust ...

Page 64: ...K Lower the front plate and press down until you hear it click into place Repeat the process for the rear plate L Open the rear cover Squeeze the lock lever on the back to release the lock and then open the rear cover ...

Page 65: ... from the rollers Rotate the rollers and repeat the process as necessary until you ve removed all of the dust N Close the rear cover O Reload the paper Make sure the leading edge is cut straight across to avoid paper feeding problems See Replacing Paper on page 23 ...

Page 66: ...the warning buzzer sounds or the lights turn on or flash check the solutions in the following table and take the recommended steps Note See the Printer Driver Operation Guide for more details on troubleshooting the printer driver Printer Driver Operation Guide Troubleshooting ...

Page 67: ...ecause an error has occurred theprinterisperformingerrorrecovery operations or a printer system error has occurred Check the code on the computer s screen See the following to solve the problem See Errors and Solutions Mac OS X on page 73 Contact your local dealer if a printer system error has occurred light on Ink light on None The ink cartridge indicated by the ink light is expended or an error ...

Page 68: ...on light flashing Paper is jammed or the paper has not been fed correctly Clear the paper jam or feed the paper again See Paper Jams on page 79 light on light on The maintenance tank is out of free space or an error has occurred Replace the maintenance tank See Replacing the Maintenance Tank on page 51 All lights flashing Sounds until the printer is turned off A fatal error has occurred Restart th...

Page 69: ... on are displayed on the screen Error Messages Mac When errors occur in the printer while printing you can check the content of the error and solutions with the Maintenance Tool Click Printer Window to display a detailed error message See the Maintenance Tool Operation Guide for more details on the Maintenance Tool Do the following to start the Maintenance Tool ...

Page 70: ...2311 Clogged nozzle s detected Start Maintenance tool select Head maintenance and perform Diagnostic Cleaning When you have finished operations close the Maintenance Tool Perform Diagnostic Cleaning in the Maintenance Tool See the Maintenance Tool Operation Guide for more details on the Maintenance Tool I 2401 Replace the maintenance cartridge soon Prepare a new maintenance cartridge xxxx You may ...

Page 71: ...eder and then reload the paper See Paper Jams on page 79 W 1103 An error has occurred in the paper feeding unit Reload the paper in the same way as when replacing paper Check that there is no paper inside the printer and then reload the paper See Replacing Paper on page 23 W 1104 Paper is not loaded correctly Check the positions of the edge guides and then reload the paper Check that there is no p...

Page 72: ...ecommends the genuine Epson cartridges listed above Make sure that the ink cartridge is installed correctly If it is installed correctly you need to replace the ink cartridge See Replacing Ink Cartridges on page 43 W 2204 Ink cartridge error xxxx Please install correct cartridge Epson recommends the genuine Epson cartridges listed above Replace the ink cartridges indicated See Replacing Ink Cartri...

Page 73: ...e the paper and then click OK To continue printing using the current settings click Print Load the appropriate paper After replacing the paper set the Paper Type and the Paper Level in the Maintenance Tool See Replacing Paper on page 23 To continue printing with the current settings click Print W 2206 You have not installed genuine Epson ink cartridges Information about ink levels may not be displ...

Page 74: ...cartridge error xxxx Please install correct cartridge Epson recommends the genuine Epson cartridges listed above Replace the ink cartridges indicated See Replacing Ink Cartridges on page 43 I 2101 to I 2104 It is nearly time to replace parts xxxxxx Contact a technical representative You cannot print if parts have reached the end of their service life Contact Epson support W 1301 The scrap paper bo...

Page 75: ...rint queue Check the positions of the edge guides and then reload the paper Check that there is no paper inside the printer and then reload the paper When loading the paper match the inner edge guide and the front edge guide to the width of the paper If a message is displayed check the details See Replacing Paper on page 23 W 1105 Paper is out Delete all print jobs remaining in the operating syste...

Page 76: ...e operating system s print queue Please install correct cartridge Replace the ink cartridges indicated See Replacing Ink Cartridges on page 43 W 2202 Replace Cartridge xxxx Delete all print jobs remaining in the operating system s print queue Epson recommends the genuine Epson cartridges listed above Replace the ink cartridges indicated See Replacing Ink Cartridges on page 43 W 2203 Ink cartridge ...

Page 77: ...g cancel the print job Check that the correct printer is selected in the printer driver When you have selected the printer check that the cables are connected correctly and then restart the printer If the error persists contact Epson support W 5103 The different product is selected Delete all print jobs remaining in the operating system s print queue A product selected in the driver is different f...

Page 78: ...he data and try printing again W 2206 You have not installed genuine Epson ink cartridges xxxx Information about ink levels may not be displayed and use of non genuine ink is recorded for possible use in service support For optimum quality and reliability Epson recommends using genuine Epson ink This printer is developed for use with genuine ink cartridges If you use non genuine cartridges the pri...

Page 79: ...oad the paper again is displayed the jam has is in the roll paper feeder See Paper is Jammed in the Roll Paper Feeder on page 80 W 1102 When the message A paper jam has occurred Delete all jobs remaining in the operating systems print queue Open the rear cover and the top cover and remove any paper that remains and then load the paper again is displayed the jam is in the internal paper feeder See ...

Page 80: ...rip the handle to release the roll paper feeder and then pull it out c Important If you cannot remove the roll paper feeder for some reason to not try to pull it out by force Paper may be jammed inside When you can access the top and rear of the printer remove the paper by following the procedure in the next section Paper is Jammed in the Internal Paper Feeder See Paper is Jammed Inside the Printe...

Page 81: ...ft of the roll paper feeder counter clockwise until the leading edges releases from the paper feed slot E If the leading edge of the paper is ragged cut it in a straight line with a pair of scissors and so on Cut the paper as straight as possible ...

Page 82: ...Troubleshooting 82 F Remove the roll paper spindle G Lift the rear plate H Check that there is no paper or foreign material inside the printer ...

Page 83: ...shooting 83 If there is a jam remove the paper slowly I Lift the front plate J Check that there is no paper foreign material or scrap paper at the back of the printer If there is a jam remove the paper slowly ...

Page 84: ...lick into place Repeat this for the rear plate L Reload the paper Make sure the leading edge is cut straight across to avoid paper feeding problems See Replacing Paper on page 23 M If an error message is still displayed on a Windows computer s screen click OK to close the screen ...

Page 85: ...Troubleshooting 85 N Check that the light turns off and the light is lit and isn t flashing ...

Page 86: ...eared a paper jam from the roll paper feeder but the error is still not cleared or you cannot pull out the roll paper feeder there may be a jam inside the printer A For Mac delete all jobs from the print queue B Remove the scrap paper box C Squeeze the lock lever on the back to release the lock and then open the rear cover D Open the top cover c Important Contact your local dealer if you cannot ac...

Page 87: ...Troubleshooting 87 Check the point where the jam occurred E If paper is caught in the the front of the printer cut the paper in front of the jam with a pair of scissors ...

Page 88: ...the paper go to step 8 If the paper is caught under the print head and cannot be easily removed go to step 7 G Move the print head manually and remove the paper from the back of the printer Make sure to move the print head away from the paper for example if the paper is on the right move the print head to the left ...

Page 89: ...cannot move the print head unit do not try to force it to move contact Epson support Otherwise the print head unit could be damaged When removing the paper do not touch the ink absorbing areas c Important After cutting the paper do not pull the paper inside the printer to the upper section ...

Page 90: ...Troubleshooting 90 I Close the top cover J Close the rear cover K Remove the roll paper spindle from the printer and reload it See Replacing Paper on page 23 ...

Page 91: ...ting 91 L If an error message is still displayed on a Windows computer s screen click OK to close the screen M Check that the light is turned off and the light is lit and isn t flashing This completes this section ...

Page 92: ...ion Guide Head Maintenance Maintenance Tool Operation Guide Performing Head Maintenance Are you using a genuine Epson ink cartridge This printer is designed for use with Epson genuine cartridges and ink only not third party cartridges or ink For more information see epson com WideFormatInk Are you using an old ink cartridge The print quality declines when an old ink cartridge is used Replace the o...

Page 93: ...emperature temperature 59 to 77 F 15 to 25 C humidity 40 to 60 For information about paper such as thin paper from other manufacturers that requires special handling see the documentation supplied with the paper Cause What to do The cut is crooked the cut edge is frayed or turned up or the coating is cracked Contact Epson support Cause What to do The paper light won t light up and the paper won t ...

Page 94: ...T782300 Yellow T782400 Light Cyan T782500 Light Magenta T782600 Maintenance tank T58200 Absorbs ink consumed during head cleaning See Replacing the Maintenance Tank on page 51 Spindle unit C12C811421 The same as the spindle unit supplied with the printer Remove the tape before use Print tray C12C891171 A tray for holding print outs that are less than 4 inches 102 mm long Large print tray C12C89118...

Page 95: ... impossible to print or ink may leak When moving the printer do not tilt it Ink could leak out Basic specifications Printing method On demand ink jet Nozzle configuration 180 nozzles for each color Print direction Bidirectional printing Highest resolution 1440 x 720 dpi Paper feed method Friction feed Interface Universal Serial Bus Specifications Revision 2 0 Electrical Specifications Rated voltag...

Page 96: ...s 100 mm H c Important The ink freezes if left at below 5 F 15 C for a long time If it does freeze leave it at room temperature 77 F 25 C for at least four hours until it has defrosted without condensation Do not disassemble the ink cartridges or refill the ink Maintenance Tank Specifications Type Maintenance tank for waste ink Number installed 1 Environmental conditions In the packaging 4 to 104 ...

Page 97: ...e that may cause undesired operation WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device If this equipmen...

Page 98: ...Appendix 98 For Canadian Users This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numéique de la classe A est conforme à la norme NMB 003 du Canada ...

Page 99: ...377 6611 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Before you call Epson for support please have the following information ready Product name Product serial number Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Note If you experience difficulty with the toll free l...

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