Epson SureColor F9370 User Manual Download Page 150

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Media Skew Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages on the LCD screen.

LCD screen message

Solution

Prepare empty waste ink
bottle.

The waste ink bottle is almost full. Make sure you have a replacement waste
ink bottle handy.

Summary of Contents for SureColor F9370

Page 1: ...Epson SureColor F9370 User s Guide ...

Page 2: ......

Page 3: ...20 Handling Media 21 Storing Your Printer 21 Media Handling 23 Media Handling Precautions 23 Loading Media 24 Viewing and Changing Media Settings 39 Saving Sets of Media Settings 41 Printable Area and Media Size Checking 42 Printing the Amount of Media Remaining 44 Aligning the Print Head 45 Media Feed Adjustment 46 Adjusting the Media Feed Automatically 47 Adjusting the Media Feed Manually 47 Adj...

Page 4: ... Maintenance 88 Maintenance Supplies 88 Maintenance Precautions 90 Using Ink Cleaner 91 Moving the Print Head for Maintenance 92 Stirring High Density Black Ink 93 Replacing the Ink and Chip Unit 97 About Ink and Chip Unit Replacement 98 Ink and Chip Unit Precautions 98 Replacing the Chip Unit and Refilling Ink 99 Print Head Maintenance 112 Checking for Clogged Print Head Nozzles 113 Cleaning the ...

Page 5: ... Over a Network 156 Print Head Moves But Nothing Prints 156 Media Is Creased 157 Printing Continues After Media Roll Empties 158 Removing Jammed Media 158 Media Does Not Feed Correctly 161 Solving Media Skew Problems 161 Parallel Adjustment Tools 162 Adjusting the Auto Take up Reel Parallel Adjustment 162 Solving Print Quality Problems 181 Nozzle Check Pattern Prints Incorrectly 182 Print Head Noz...

Page 6: ...face Specifications 190 Ink Pack Specifications 191 Media Specifications 191 Safety and Approvals Specifications 192 Notices 193 Important Safety Instructions 193 General Product Safety Instructions 193 Ink Pack Safety Instructions 195 FCC Compliance Statement 195 Trademarks 196 Copyright Notice 196 A Note Concerning Responsible Use of Copyrighted Materials 197 Copyright Attribution 197 ...

Page 7: ...7 Epson SureColor F9370 User s Guide Welcome to the Epson SureColor F9370 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...our documentation Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your printer Tips contain additional printing information Parent topic Introduction to Your Printer Printer Part Locations Check the printer part illustrations to learn about the parts on your printer Product Parts Top an...

Page 9: ...p and Right Side Front Top 1 Maintenance cover left 2 After heater 3 Media guide bar 4 Roll core holder handle 5 Roll core holder auto take up reel 6 Roll supports 7 Auto switch 8 Manual switch 9 Heat shield 10 Ink tank ...

Page 10: ...10 11 Slider chip holder 12 Lock lever 13 Chip unit check light 14 Stirring stick 15 Maintenance cover right 16 Media loading lever 17 Alert light 18 Control panel 19 Front cover Right Side ...

Page 11: ...topper 4 Waste ink bottle 5 Casters 6 Adjusters 7 AC inlet 1 and 2 8 LAN port 9 Data light orange 10 Status light Red 100Base TX Green 1000Base T 11 USB port Slider Chip Holder Parts 1 Slider 2 Ink inlet cover 3 Chip unit Parent topic Printer Part Locations ...

Page 12: ...12 Product Parts Inside 1 Print head 2 Media edge guide 3 Cutter groove 4 Pressure rollers 5 Platen 6 Anti drying caps 7 Wiper unit 8 Flushing pad Parent topic Printer Part Locations ...

Page 13: ...13 Product Parts Back 1 Drive switch 2 Roll core holder media feeding unit 3 Level gauge 4 Roll support 5 Lift lever 6 Roll core holder handle Parent topic Printer Part Locations ...

Page 14: ...14 Control Panel Parts 1 power button 2 power light 3 media setup button 4 LCD screen 5 Menu button 6 back button 7 Left and right arrow buttons ...

Page 15: ...n 12 pause cancel button 13 internal light button LCD Screen Display 1 Status messages 2 After heater temperature status After heater is the selected temperature After heater has not yet reached the selected temperature 3 Feed adjustment information if you have entered a value during printing ...

Page 16: ... 39 4 in 1 m 5 Chip unit status see the next table 6 Waste ink bottle status The waste ink bottle status indicates the waste ink level and changes from normal left to warning or error status right if necessary Waste ink bottle is almost full prepare a new waste ink bottle Waste ink bottle is full replace the waste ink bottle 7 Head cleaning set status The level on the icon goes down as replacement...

Page 17: ...n the ink tank using the scale on the ink pack and if necessary refill the ink and replace the chip unit Ink is out and printing is stopped Replace the chip unit and refill the ink A chip unit for automatic charging is mounted When ink gets low a low ink warning does not appear If the icon is flashing the chip has been removed The lock lever is raised automatic charging cannot occur Lower the lock...

Page 18: ...ect your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Caution Using ink from an non genuine ink pack may result in a malfunction Epson shall not be held responsible for any damages or problems with the product that may occur when using non genuine ink packs Ink pack Part number High density black T741X00 Cyan T7...

Page 19: ...eep the printer out of direct sunlight Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner Failure to observe this precaution could result in the print head nozzles drying out and clogging Make sure the product work space is kept free of dust or lint that could damage your product or clog the print head nozzles Use the product in ...

Page 20: ...pic Printer Usage Guidelines Related references Environmental Specifications Handling Ink Packs and Ink Tanks Follow these guidelines as you handle the ink packs and ink tanks Do not remove the ink tanks Ink tanks are calibrated at installation and removing them can decrease their functionality Do not place items on an ink tank or subject the ink tanks to strong impacts or the tank may detach If a...

Page 21: ...riginal packaging to prevent deterioration Parent topic Printer Usage Guidelines Storing Your Printer Follow these guidelines if you need to store your printer for a long period If the printer is not used for an extended period of time with the power off clean the print head nozzles Turn the printer on at least once every two weeks to automatically clean the print head and prevent the nozzles from...

Page 22: ... anti static cloth or other cover The print head nozzles can become clogged if fine dust gets on the print head and you may not be able to print properly Store the printer on a level surface do not store it on angle on its end or upside down Parent topic Printer Usage Guidelines Related references Where to Get Help Related tasks Cleaning the Print Head Cutting Media ...

Page 23: ... Reel Media Handling Precautions Follow these guidelines as you load media in your product and remove printed media Be careful when you touch the after heater and media edge guides they may be hot and could burn you Take care not to trap your fingers when opening and closing the front cover Do not rub your hands along the edges of the media the sharp edges could cut you Media is very heavy so use ...

Page 24: ... roll or use a different roll Parent topic Media Handling Loading Media Before loading media in your printer review and follow the media handling guidelines for the best results Caution Wait until just before printing to load media This avoids creases in the media that may be caused by the pressure rollers Creased wavy or curled media could cause it to jam inside the printer or contact the print h...

Page 25: ...25 2 Open the front cover and raise the media loading lever 3 Grasp the tabs on the media edge guides and slide them out of the way ...

Page 26: ...crew and slide the roll core holder all the way out Note If the right holder handle shaft is not visible rotate the handle forward until it stops or the media cannot load properly 5 Move the left roll core holder to the correct position for the media roll size you are loading ...

Page 27: ...ft roll core holder and tighten the locking screw so the roll core holder does not move 7 Place your media on the roll supports temporarily making sure the printable side of the media on the roll faces the correct direction ...

Page 28: ...28 Printable side out Printable side in 8 On the left side of the product raise the lift lever to lift the media into position ...

Page 29: ...e onto the left roll core holder Note If your roll is too small to lift into place with the lift lever lift it onto the roll core holder by hand 10 On the right side of the product raise the lift lever to lift the media into position ...

Page 30: ...30 11 Firmly push the right roll core holder into the roll core ...

Page 31: ...core holder twice to securely insert it into the roll core Note Make sure the roll core holder is fully inserted into the roll core or media may not feed correctly may slip during printing or may cause banding in your printouts ...

Page 32: ...ight roll core holder and tighten the locking screw so the roll core holder does not move Note Make sure the locking screw is fully secured or the roll core holder may move during printing causing banding in your printouts ...

Page 33: ...n do not turn the handle further or you may damage the roll core holder If part A remains visible after turning the handle fully rewind the handle loosen the locking screw and reload the right side of the roll on the product 15 Make sure that the left and right sides of the media roll are aligned and realign them if necessary ...

Page 34: ...34 16 Insert approximately 11 8 inches 30 cm of media into the opening in the product then lower the media loading lever ...

Page 35: ...ome portion of the black rectangle on the loading guide label as shown Note If the media does not lay over the rectangle on the label reverse these steps to remove the media and load it again Do not reposition the roll core holders while your media is loaded ...

Page 36: ...he media loading lever 19 Hold the center of the media with one hand and pull it straight forward and down until it is aligned with the bottom edge of the label on the after heater Note Do not pull media with both hands the media may become skewed or move around ...

Page 37: ...re the media in place 21 On the rear of the product tap lightly on both ends of the media to check that the tension is even on both sides If necessary raise the media loading lever and correct the media tension then lower the media loading lever ...

Page 38: ...a as shown Caution If your media is more than 0 02 inch 0 4 mm thick leave the media edge guides on the sides of the product or they could damage the print head Note Make sure to correctly position the media edge guides as shown here or your printouts may contain banding uneven tint or stripes Do not use the media edge guides if the sides of your printouts are smudged or torn ...

Page 39: ...and Changing Media Settings Viewing and Changing Media Settings After you load media in your product you can create settings for it The media settings include the options selected and stored for each media setting group or RIP setting you created 1 Press the up or down arrow button to select a stored or empty media setting number for the loaded media and press the OK button ...

Page 40: ...see a prompt to enter the length of the currently loaded media 3 Press the up or down arrow button to select a roll length from 3 to 1968 feet 1 to 600 m long and press the OK button After a moment you see Ready on the LCD screen indicating that the printer is ready to print Parent topic Media Handling Related references Media Setup Menu Settings ...

Page 41: ...utton to select a number for the set of media settings from 1 to 30 and press the OK button 5 Press the up or down arrow button to display the characters you can use to name the media set When you see the desired character press the right arrow button to select it and move to the next character position Repeat this step as necessary to complete the setting name When you finish press the OK button ...

Page 42: ... inches 5 mm as long as the media edge guides are attached correctly 1 0 2 inches 5 mm When the Media Size Check setting is turned off your product uses the longest scale on the after heater label shown as the standard position for the right edge of the media The left edge of the media is determined to be 64 inches 1626 mm from the standard position for the right edge no matter the width of the lo...

Page 43: ...o match the position where the media is loaded 1 Bottom margin1 You can configure this margin in the RIP software from 0 2 inch 5 mm to 0 7 inch 17 mm if you set it below 0 2 inch 5 mm or above 0 7 inch 17 mm it is changed to 0 2 inch 5 mm and 0 7 inch 17 mm to maintain feeding accuracy 2 Top margin1 2 You can configure this margin in the RIP software from 0 2 inch 5 mm and above if you set it bel...

Page 44: ...e No Margin option on the product control panel you can adjust the margin from 0 39 inch 10 mm to 0 39 inch 10 mm 3 Depending on the RIP software you may be able to use it to set these margins Contact the RIP manufacturer for more information 4 When using the media edge guides leave margins of at least 0 4 inch 10 mm to avoid printing over them If the total of the print data width and left and rig...

Page 45: ...print on 1 Press the Menu button 2 Press the OK button to select Media Setup 3 Press the down arrow button to select Customize Settings and press the OK button 4 Press the up or down arrow button to select the number of the media settings you selected for the currently loaded media Then press the OK button 5 Press the down arrow button to select Media Adjust and press the OK button 6 Press the dow...

Page 46: ...contain horizontal banding uneven tint or stripes you need to adjust the feed of the media You do this by printing and examining a test pattern and then selecting the feed adjustments you need Adjust the feed using the same media type and print conditions you use for printing For example if you are using the auto take up reel you should use it during feed adjustment You may need to adjust the feed...

Page 47: ...ect Media Adjust and press the OK button 5 Press the OK button to select Auto Feed Adjustment An adjustment pattern is printed View the results and determine if a manual adjustment is necessary Parent topic Media Feed Adjustment Related references Media Setup Menu Settings Adjusting the Media Feed Manually You can perform a manual feed adjustment from the product control panel if you can still see...

Page 48: ...22 inches 570 mm Standard Make sure the length of the loaded media is at least 13 inches 330 mm Your product prints an adjustment pattern and automatically feeds the media to viewing position 8 Do the following to adjust the media feed If you selected 500mm Pattern recommended 250mm Pattern or 100mm Pattern measure the distance between the symbols in each test pattern as shown On the product contr...

Page 49: ...ale stripes appear press the down arrow button to decrease the feed amount 3 Check the results in your printout and do one of the following If further adjustment is necessary repeat the last step If the print quality is good press the OK button Parent topic Media Feed Adjustment Adjusting Heating and Drying During Printing Follow the steps here to adjust the heating and drying settings during prin...

Page 50: ...near the after heater since the after heater may be hot and you could be burned 1 Press media setup button 2 Press the OK button to select Feed to Cut Position 3 Make sure the trailing edge of the printout has fed beyond the cutter groove on the product then open the front cover Note If you printed the amount of media remaining onto your media press the up arrow button to rewind the media as neces...

Page 51: ...the cutter groove 5 If you are using the auto take up reel move the Auto switch to the off position Use the Manual switch to take up the cut media depending on the printable side of the media Move the switch to the position for printable side out media ...

Page 52: ...take up reel with your product About the Auto Take up Reel Attaching the Take up Roll Core to the Auto Take up Reel Take Up with the Printable Side In Take Up with the Printable Side Out Removing Media from the Auto Take up Reel Parent topic Media Handling About the Auto Take up Reel The auto take up reel automatically rolls up printed media as you print ...

Page 53: ...r Load media with the printable side in Use a take up roll core that is the same width as your media so the core does not bend or take up media incorrectly Parent topic Using the Auto Take up Reel Attaching the Take up Roll Core to the Auto Take up Reel Be sure to attach a take up roll core that is the same width as your media 1 Press and hold the down arrow button until the edge of the loaded med...

Page 54: ...roll core holder locking screws and adjust the roll core holders so they are wider than your media Then center the roll supports between the roll core holders Note If the left roll core holder handle shaft is not visible rotate the handle as shown here until it stops or the roll core cannot take up media properly ...

Page 55: ...55 3 Align the right roll core holder with the right edge of the media ...

Page 56: ...56 4 Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move 5 Insert the roll core onto the right roll core holder ...

Page 57: ...r 7 Push the left roll core holder twice to securely insert it into the roll core 8 Confirm that the roll core and the edges of the media are aligned If they are misaligned loosen the right roll core holder locking screw and repeat these steps to attach the roll core again ...

Page 58: ...58 9 Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move ...

Page 59: ... stop turning the handle Caution Once part A is hidden do not turn the handle further or you may damage the roll core holder If part A remains visible after turning the handle fully rewind the handle loosen the locking screw and reload the roll core on the auto take up reel ...

Page 60: ...he media on each side as shown to prevent folding or catching before take up Parent topic Using the Auto Take up Reel Take Up with the Printable Side In After attaching the roll core on the auto take up reel follow these steps to take up media with the printable side in ...

Page 61: ...e bar and behind the roll core then attach the media to the roll core with tape as shown here Note Make sure the media lays flat across the roll core without any gaps If necessary add more tape or reattach the tape so the media is taken up correctly ...

Page 62: ...62 2 Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core ...

Page 63: ...63 3 Confirm that the Auto switch on the auto take up reel is set to the off position then push and hold the Manual switch up to the position to wind the media around the roll core ...

Page 64: ... the position 5 Make sure the media is taut and loads evenly on both sides Note If the media is looser on one side than the other the media cannot be taken up correctly Repeat these steps to reload the media on the auto take up reel ...

Page 65: ...65 6 Confirm that the tension is even by lightly tapping the media on both sides as shown here ...

Page 66: ...s of the media are taken up and the media wraps once or twice around the roll core Parent topic Using the Auto Take up Reel Take Up with the Printable Side Out After attaching the roll core on the auto take up reel follow these steps to take up media with the printable side out ...

Page 67: ...guide bar and the roll core then attach the media to the roll core with tape as shown here Note Make sure the media lays flat across the roll core without any gaps If necessary add more tape or reattach the tape so the media is taken up correctly ...

Page 68: ...68 2 Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core ...

Page 69: ...69 3 Confirm that the Auto switch is set to the off position then push and hold the Manual switch down to the position to wind the media around the roll core ...

Page 70: ...o the position 5 Make sure the media is taut and loads evenly on both sides Note If the media is looser on one side than the other the media cannot be taken up correctly Repeat these steps to reload the media on the auto take up reel ...

Page 71: ...71 6 Confirm that the tension is even by lightly tapping the media on both sides as shown here ...

Page 72: ... up and the media wraps once or twice around the roll core Parent topic Using the Auto Take up Reel Removing Media from the Auto Take up Reel After printing on media loaded on auto take up reel follow these steps to remove it Note Make sure the media is cut before removing it from the auto take up reel ...

Page 73: ...e left roll core holder 2 While supporting the left side of the media roll loosen the left roll core holder locking screw and remove the roll core holder from the roll 3 Lower the left side of the media roll onto the roll support ...

Page 74: ... the media roll loosen the right roll core holder locking screw and remove the roll core holder from the roll 5 Lower the right side of the media roll onto the roll support Parent topic Using the Auto Take up Reel Related tasks Cutting Media ...

Page 75: ...ow button to scroll through the menus Note Press the back button to go back 3 To change settings in the highlighted menu press the OK button 4 Press the up or down arrow button to move through the settings Press the right or left arrow button to position the cursor when entering data on the screen 5 To select a setting press the OK button 6 When you finish changing settings on a menu press the pau...

Page 76: ...l length from 3 to 1969 ft 1 0 to 600 0 m Remaining Alert Enter the length at which the printer will alert you to the amount of media remaining from 4 to 50 ft 1 to 15 m Reset Print Length Manual Reset Resets the print length value to 0 when you press the OK button Auto Reset Select Per Job to reset the print length value to 0 for every new job If you select Off you must manually reset the value C...

Page 77: ...ia 33 lb 121 g m2 or more Adhesive Select when using any weight of adhesive media Media Adjust Auto Feed Adjustment Select Print to perform an automatic feed adjustment Manual Select Feed Adjustment and select a pattern type Standard 100mm Pattern 250mm Pattern or 500mm Pattern Select Head Alignment to adjust only the head alignment Advanced Settings See the next table Restore Settings Select Yes ...

Page 78: ...ds up feeding of blank areas Select Quick Standard Slow or Slowest After Heater Feed Select On to feed media to the after heater after printing if the media will be cut before the next job starts Feeding Tension Lv1 to Lv8 Increase the value if creases appear in media during printing Take up Tension Auto Select for most media Manual Select a value from Lv1 to Lv9 Decrease the value if creases appe...

Page 79: ...les or tears easily print speed decreases Off Select for normal printing Pressure Roller Load Low Select if there is wrinkling around the pressure rollers or stains on the roller to reduce pressure on the rollers Medium Select for normal printing High Select if using media with a slippery coating to increase pressure on the rollers Remove Skew On Select to perform skew correction for loaded media ...

Page 80: ...ing the Media Feed Automatically Adjusting the Media Feed Manually Adjusting Heating and Drying During Printing Aligning the Print Head Printer Setup Menu Settings The Printer Setup menu lets you control margin settings automatic cleaning cycles and other aspects of your product s operation Caution Follow the instructions in the topic links below the table to use these menu settings correctly Sett...

Page 81: ... On unless the printer displays Media Out when media is loaded correctly Media Skew Check Stops printing and displays an error when skewed media is detected Select On to avoid jams caused by skewed media Media End Option Continue Stop Printing Selects whether to continue an unfinished print job after a media roll is replaced Btw Pages Nozzle Check Off Print Pattern 1 to 10 pages Selects how often ...

Page 82: ...ip unit if there is a discrepancy between the estimated ink level indicator on the LCD screen and the actual amount of remaining ink Cleaning During Standby When to Clean Cleaning Level Sets the time 1 to 240 hours to perform head cleaning and the strength level of cleaning when the product has not been in use Head Maint Interval 20 to 400 m Sets when to perform head maintenance after the selected...

Page 83: ...pattern Select the light cleaning level first If nozzles are still clogged select the heavy cleaning level If you anticipate automatic or periodic head cleaning will occur during a print job select Preventive Cleaning to avoid the cleaning and continue the print job Head Maintenance Auto Head Maintenance Select Execute if nozzles are still clogged after head cleaning Regular Cleaning Select Move H...

Page 84: ...ng Options Description Network Setup IP Address Setting Determines whether IP addresses are obtained automatically through DHCP or manually Select Panel to enter an IP address subnet mask and default gateway address Print Status Sheet Prints the current network status and settings Restore Settings Select Yes to restore all the Network Setup settings to their defaults Preferences Date And Time Sets...

Page 85: ...nables the alert sound when an error occurs Off Alert Lamp Setting On Enables the alert light when an error occurs Off Reset All Settings Yes Resets all settings except in the Preferences menu to their defaults No Parent topic Using the Control Panel Menus ...

Page 86: ...Your Product See the guidelines here to determine when you perform maintenance operations on your product or replace or refill consumables If you need to perform an operation use the links at the end of this topic Caution To prevent sedimentation and incorrect colors in your printouts stir the High Density Black ink in the ink tank once a week Note You can set up certain maintenance operations to ...

Page 87: ...ng caps Printed media is smudged Ink paper particles or lint from the media accumulate on the platen or media edge guides Clean the platen and media edge guides as necessary Ink adheres to the heat shield Clean the heat shield The media edge guides are deformed or damaged Replace the media edge guides A message on the LCD screen tells you the head cleaning set is nearing the end of its life Replac...

Page 88: ...aintenance Supplies Before performing any maintenance tasks or replacing ink make sure you have the maintenance supplies listed here Protective eyewear Obtain commercially available eyewear to protect your eyes from ink and ink cleaner Mask Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner Maintenance tools Use the maintenance tools that came with your pr...

Page 89: ... 1 Ink cleaner 1 2 Cup 1 3 Gloves 12 4 Cleaning stick 25 Metal tray Use the tray that came with your product to hold cleaning tools and removed consumables Soft cloth Obtain a commercially available static free lint free soft cloth to clean inside the product Grease Kit Use the grease kit that came with your product to apply grease to the carriage rods ...

Page 90: ...it boards or other parts not covered in the maintenance task steps or you could adversely affect the print quality or damage your product Use only the cleaning sticks included in the product maintenance kit to clean your product to avoid damaging the print head Do not reuse cleaning sticks Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print head Do n...

Page 91: ...not induce vomiting and contact a doctor immediately Inducing vomiting may cause material to get in your windpipe and cause injury Parent topic Preparing for Maintenance Related references Maintenance Supplies Using Ink Cleaner Use the ink cleaner and cup that came in the maintenance kit to clean only when instructed to Whenever you use the ink cleaner follow the steps here Caution Using ink clean...

Page 92: ...3 Dip a fresh cleaning stick into the ink cleaner and let any excess cleaning solution drip into the cup Parent topic Preparing for Maintenance Related references Maintenance Supplies Moving the Print Head for Maintenance Certain maintenance tasks require that you move the print head as described here before performing the task ...

Page 93: ...orm your maintenance task as necessary Note After 10 minutes an alarm sounds to warning you that the print head is still in the maintenance position You also see a notice on the LCD screen telling you to clean the print heads after maintenance After completing your maintenance task press the OK button to clean the print heads The alarm sounds again at 10 minute intervals if the print heads are not...

Page 94: ...94 1 Open the ink inlet cover for the High Density Black ink shown here ...

Page 95: ...95 2 Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap ...

Page 96: ...96 3 Move the stirring stick up and down 15 times Insert the stick completely into the ink tank and raise the stick up to the top each time Caution Move the stick slowly and steadily or ink may splatter ...

Page 97: ...when pulling it out the cap could get damaged 5 Close the ink inlet cover Parent topic Maintenance Replacing the Ink and Chip Unit See these sections to replace the ink chip unit in your product About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink Parent topic Maintenance Related references Consumables and Replacement Parts ...

Page 98: ... not directly detect the amount of ink remaining in the ink tank Instead the amount of ink remaining is estimated based on the ink usage conditions and displayed as a message The accuracy of this system depends on consistent and proper ink refills If the procedure for replacement and ink refilling here is not followed correctly the remaining ink warning system may not function properly To prevent ...

Page 99: ...se of non genuine ink is recorded for possible use in service support Warning Should ink contact your skin or enter your eyes or mouth immediately take the following actions If fluid contacts your skin immediately wash it off using large volumes of soapy water Consult a physician if the skin appears irritated or discolored If fluid enters your eyes rinse them immediately with water Failure to obse...

Page 100: ...ink pack to refill the ink tank If the remaining ink level is 2 8 inches 70 mm or less go to the next step Note When the message Refill Ink Tank is displayed on the control panel screen and the remaining ink level is greater than 2 8 in 70 mm from the base of the ink tank it is time to replace the ink tank The ink tank must be replaced because fine dirt dust and other foreign material causes the i...

Page 101: ...101 2 Lift the lock lever for the slider of the chip unit you intend to replace 3 Insert a finger into the groove on the top of the slider and pull the slider straight out ...

Page 102: ...er If you drop the chip unit it may break 4 Remove the chip unit from the slider 5 Confirm that the label color on the slider matches the label on the new ink pack Then attach the chip unit supplied with the new ink pack to the slider ...

Page 103: ...r the lock lever Caution Do not push the slider in with too much force Failure to observe this precaution could damage the printer 7 Shake the new ink pack horizontally approximately 2 inches 5 cm left and right for 5 seconds approximately 15 times ...

Page 104: ...104 8 Open the ink inlet cover ...

Page 105: ...105 9 Do the following For all ink colors except High Density Black ink remove the ink inlet cap from the ink tank ...

Page 106: ...106 For the High Density Black ink grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap ...

Page 107: ...107 Rest the stirring stick on the tab at the edge of the tank as shown ...

Page 108: ...108 10 Cut or tear off the ink pack spout seal ...

Page 109: ...o the groove and slowly tilt it to pour the ink Note Be sure to completely empty the ink pack into the tank Do not use an ink pack to refill multiple ink tanks This can prevent the proper display of messages from the remaining ink warning system ...

Page 110: ...110 12 Do the following For all ink colors except High Density Black ink replace the ink inlet cap ...

Page 111: ...sity Black ink lift up the stirring stick guide it into the ink tank and replace the ink inlet cap as shown Caution Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap ...

Page 112: ...at shield Parent topic Replacing the Ink and Chip Unit Related concepts About Ink and Chip Unit Replacement Related references Ink and Chip Unit Precautions Consumables and Replacement Parts Where to Get Help Print Head Maintenance Print head maintenance ensures the best print quality ...

Page 113: ...zzle check before printing This lets you visually inspect the printed check pattern and clean the nozzles if necessary There are two ways to check the nozzles Set up the product to automatically print a check pattern before each print job You can select how often the product performs a nozzle check in the Printer Setup menu Manually run a nozzle check from the product control panel as described he...

Page 114: ...print quality declines or image colors are incorrect You can clean the print head when printing is paused if necessary but the colors in your printout may change when you resume printing Note You can also set up the product to automatically clean the print head at selected intervals using the Periodic CL Cycle setting in the Media Setup menu You can select from two levels of head cleaning Cleaning...

Page 115: ...ct the nozzle rows for cleaning press the up or down arrow button to highlight the row number and press the OK button Repeat for each row you want to clean When you finish select Execute With Selection and press the OK button Print head cleaning starts When it is complete the menu closes Note If you paused printing to clean the print head printing resumes when cleaning is finished 6 Print a nozzle...

Page 116: ...ew cleaning stick with ink cleaner 4 Using the cleaning stick wipe off any ink lint or dust from the parts shown Wipe in the direction of the arrow around both print heads Caution Do not move the cleaning stick back and forth wipe in only one direction ...

Page 117: ... cover Parent topic Maintenance Related references Maintenance Supplies Maintenance Precautions Related tasks Moving the Print Head for Maintenance Cleaning the Anti drying Caps Clean the anti drying caps to remove any ink that may affect print quality 1 Open the right maintenance cover ...

Page 118: ...118 2 Dampen a new cleaning stick with ink cleaner 3 Hold a cleaning stick flat and wipe the tops of the edges of the caps ...

Page 119: ...119 Note Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly ...

Page 120: ...120 4 Hold a cleaning stick perpendicularly and wipe off any ink around the outsides of the caps 5 Wipe inside the guides as shown here ...

Page 121: ...121 6 If there is any lint or dust in the cap use the tip of the cleaning stick or the tweezers to remove it ...

Page 122: ...Print Head for Maintenance Cleaning the Platen and Media Edge Guides Carefully follow the steps here to clean the platen and media edge guides to remove ink paper particles and lint We recommend cleaning these parts daily Caution If ink remains on these parts it could transfer to your printouts Continued use of your product with ink paper particles or lint on these surfaces could damage the print ...

Page 123: ...let 2 Wait for one minute before continuing 3 Open the front cover 4 Using a soft cloth lightly dampened with water wipe side to side over the platen to clean it as shown here Also remove any lint or dust from the cutter groove in the platen Note Do not use ink cleaner when cleaning the platen or media edge guides ...

Page 124: ...e them and clean both sides as shown here 6 Close the front cover plug in the power cord and turn the product back on Parent topic Maintenance Related tasks Replacing the Media Edge Guides Cleaning the Heat Shield Clean the heat shield to remove any ink that could affect print quality You need a Philips head screwdriver to remove the shield for cleaning ...

Page 125: ...125 1 Use the screwdriver to remove the four screws securing the heat shield and remove the heat shield from the ink tank cover ...

Page 126: ...hese messages on the product s LCD screen you need to replace the waste ink bottle Prepare empty waste ink bottle Replace waste ink bottle and press OK Wait until the product is not printing or cleaning the print heads before replacing the waste ink bottle Caution Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak When replacing the waste ink bottle always wea...

Page 127: ...127 1 Raise the stopper on the waste ink bottle ...

Page 128: ...128 2 Lift up the waste ink bottle and remove it from the holder as shown ...

Page 129: ...bottle and put them on the used waste ink tank bottle 4 Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder Caution Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto your product ...

Page 130: ...again to reset the waste ink counter Note If you replaced the waste ink bottle before the replacement message appeared on the control panel press the maintenance button and select Waste Ink Counter to clear the waste ink counter Parent topic Maintenance Related references Maintenance Precautions Consumables and Replacement Parts Replacing the Head Cleaning Set If you notice any of the following yo...

Page 131: ...a message on the LCD screen 1 Before you replace the head cleaning set move the print heads into maintenance position 2 After the print heads move to the left side of the printer open the right maintenance cover 3 Grip the back of the wiper unit and tilt it up slightly ...

Page 132: ...ll it straight up to remove it 5 Wrap the used wiper unit in the packaging supplied with the new wiper unit to prevent ink leaks 6 Place the new wiper unit on the attachment point and press it down until it clicks into place 7 Press the OK button ...

Page 133: ...133 8 Lift up the tab on the flushing pad and remove the pad ...

Page 134: ... the home position Parent topic Maintenance Related references Maintenance Precautions Consumables and Replacement Parts Related tasks Moving the Print Head for Maintenance Replacing the Media Edge Guides If the media edge guides that came with your product become damaged or deformed you need to replace them Caution Continued use of damaged or deformed media edge guides may damage the print heads ...

Page 135: ...135 2 Open the left maintenance cover and the front cover 3 Grasp the tabs on the media edge guides and slide them to the left edge of the platen ...

Page 136: ...136 4 Remove the left media edge guide as shown then remove the right media edge guide in the same manner ...

Page 137: ...137 5 Align the white line on a new media edge guide with the edge of the platen ...

Page 138: ...aten or they could drop into the product and cause it to malfunction 7 Confirm that the three hooked sections of the media edge guide are securely attached as shown with no gap between the guide and the platen The hook at the front of the tab 1 should hook onto the corners of the platen The hook at the rear of the square hole 2 should rest in the groove in front of the white line on the platen ...

Page 139: ...corner of the platen Caution If the media edge guides are not attached correctly repeat these steps to reattach them or the print heads may be damaged 8 Repeat the previous steps to align and attach the other media edge guide confirming that it is attached correctly ...

Page 140: ...he left and right edges of the platen Release the tabs when they are in position 10 Close the left maintenance cover and the front cover Parent topic Maintenance Related references Maintenance Precautions Consumables and Replacement Parts Related tasks Cutting Media ...

Page 141: ...e pad when applying grease to the carriage rods 1 To grease carriage rod A locate the grease tool and pad A that came with your product 2 Press the maintenance button You see the Maintenance menu 3 Press down arrow button to select Other Maintenance and press the OK button 4 Press the OK button to select Grease Carriage Rod You see the message Grease kit is needed Continue 5 Press the OK button to...

Page 142: ...tool back and forth dust may enter the print head and damage can occur 9 Remove the stained pad from the grease tool 10 Attach a fresh pad A to the grease tool 11 Use one of the cleaning sticks to stir the grease in the container approximately 10 times Then wipe the tip of the cleaning stick on the edge of the container to remove the excess grease Note Be sure to remove the excess grease from the ...

Page 143: ...ve it from the grease Then apply the grease to pad A on the end of the grease tool 13 Hold the grease tool against the back of carriage rod A and smoothly slide it back and forth twice across the carriage rod to grease the rod as shown in step 8 14 To grease carriage rod B locate pad B that came with your product ...

Page 144: ...pad B against the front of carriage rod B and smoothly slide it from right to left across the carriage rod four times Caution Do not slide the tool back and forth dust may enter the print head and damage can occur ...

Page 145: ...ss the carriage rod to grease the rod as shown in step 15 18 Close the front cover and press the OK button The carriage moves back and forth 19 Remove the used pad A from the grease tool and dispose of pad A and pad B properly Close the grease container and store it out of direct sunlight and at room temperature along with the grease tool and other supplies Parent topic Maintenance Related referen...

Page 146: ...146 Maintenance Supplies Maintenance Menu Settings ...

Page 147: ...tting Up the Product After Moving Preparing to Move the Product Do the following before moving the product 1 Remove any loaded media from the media feeding unit and auto take up reel 2 Turn off the product 3 Remove the waste ink bottle 4 Remove all cables 5 Make sure the adjusters next to the casters are raised Using a wrench loosen the nut at the top of each adjuster and turn the nut on the botto...

Page 148: ...ing Up the Product After Moving Follow these steps to set up the product after moving it 1 Verify that the location is suitable for installation 2 Perform parallel adjustment for the media feeding unit and auto take up reel as necessary 3 Install the waste ink bottle 4 Connect the power cable to an electrical outlet and turn on the printer 5 Load media in the product 6 Adjust the media feed from t...

Page 149: ... references Media Setup Menu Settings Related tasks Replacing the Waste Ink Bottle Loading Media Checking for Clogged Print Head Nozzles Cleaning the Print Head Adjusting the Auto Take up Reel Parallel Adjustment ...

Page 150: ...Solving Media Skew Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen LCD screen message Solution Prepare empty waste ink bottle The waste ink bottle is almost full Make sure you have a replacement waste ink bottle handy ...

Page 151: ...pported products on the ink pack before adding the ink into the printer Chip unit error Replace with chip unit that supports this printer Please check ink level Check the remaining ink in the ink tank using the scale on the ink pack and if necessary refill the ink and replace the chip unit Make sure you have a replacement ink pack in the correct color handy Printing will pause if chip unit is not ...

Page 152: ...in Turn off the product Lower the room temperature to the range specified If the message still appears when the power is turned back on the room temperature is still too hot Media Size Error Load correct size media Raise the media loading lever and remove the currently loaded media Be sure the media is at least 11 8 inches 300 mm wide If this message appears even when the media is a supported widt...

Page 153: ...If you continue to print a call for service occurs Call For Service XXX Error XXX Power off and then on If this doesn t work note the code and call for service A call for service occurs when The power cable is not connected securely An error occurs that cannot be cleared When a call for service has occurred the printer automatically stops printing Turn off the printer disconnect the power cable fr...

Page 154: ...pic Solving Printer Problems LCD Screen Shuts Off If the LCD screen shuts off intermittently the printer may be in sleep mode Try these solutions Press any of the buttons on the control panel to exit sleep mode You can adjust the delay time before the product enters sleep mode in the Printer Setup menu Parent topic Solving Printer Problems Related references Printer Setup Menu Settings After Heate...

Page 155: ...s if you have problems printing with your product Nothing Prints Cannot Print Over a Network Print Head Moves But Nothing Prints Media Is Creased Printing Continues After Media Roll Empties Removing Jammed Media Media Does Not Feed Correctly Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your printer is turned on Make sure...

Page 156: ...using DHCP set the IP address manually Check your wired LAN router or access point to see if the LED for the port to which your printer is connected is on or flashing If the link LED is off try the following Make sure the Ethernet cable is securely connected to your printer and to your router access point switch or hub Try connecting your printer to a different port or a different router access po...

Page 157: ... currently loaded media If you printed thin media or media lengthened by water absorption at a high density take up setting creases that look like this may appear in the media in the after heater Set the Take up Tension setting to Manual and decrease the tension values or print on thicker media If you printed thin media or media lengthened by water absorption vertical creases that look like this m...

Page 158: ...k setting is set to On For best results leave this setting turned on Parent topic Solving Printing Problems Related references Printer Setup Menu Settings Removing Jammed Media If media jams in the printer check the following Make sure the media is not curled creased or folded on the leading edge Do not use media in poor condition Check the media specifications to make sure you can use the media w...

Page 159: ...edia edge guides and slide them to the left and right sides Caution If the media edge guides are deformed or damaged do not continue to use them or you could damage the pressure rollers or print heads Replace the media edge guides before continuing with these steps to remove jammed media 4 If the print head is over the media move it away from the jam area by hand ...

Page 160: ...move any media that remains inside the product 9 Turn the product back on load media run a nozzle check and if necessary clean the print heads Caution Do not leave the product turned off with the print heads in an uncapped position for an extended period The print heads may dry out and the product may not print properly Parent topic Solving Printing Problems ...

Page 161: ...adjustment procedures to correct the feed misalignment especially after moving the printer Parent topic Solving Printing Problems Related references Media Specifications Related tasks Adjusting the Auto Take up Reel Parallel Adjustment Loading Media Solving Media Skew Problems If media skew is detected by your product perform the parallel adjustment procedure to ensure that the media is fed straig...

Page 162: ...e tools to perform the parallel adjustment procedure 1 Counterweights 2 2 Hexagon wrench 3 Adjustment tool 4 Adjustment guides 2 5 Roll core Parent topic Solving Media Skew Problems Adjusting the Auto Take up Reel Parallel Adjustment Two people are required for parallel adjustment one in front of the printer and one in back 1 Turn off the product ...

Page 163: ...163 2 Loosen both roll core holder locking screws and move the roll core holders inward 3 Remove the screws and turn the covers shown here to open them ...

Page 164: ...164 4 Open the front cover and raise the media loading lever 5 Remove the protective film from the back of one adjustment guide ...

Page 165: ...165 6 Align Hole 1 of the adjustment guide with the screw on the left edge at the top of the after heater and adhere the adjustment guide to the after heater ...

Page 166: ... 7 Align Hole 2 Hole 3 and Hole 4 with the screws on the left edge of the after heater and adhere them 8 Repeat steps 5 through 7 to attach the other adjustment guide to the right side of the after heater ...

Page 167: ...167 9 Move the left roll core holder outward Note If the left roll core handle shaft is pushed in rotate the handle as shown until it stops ...

Page 168: ...8 10 Align the right roll core holder with the dotted line as shown and tighten the right roll core locking screw 11 Pass the loop on the end of the adjustment tool through the auto take up reel roll core ...

Page 169: ...169 12 Insert the roll core onto the right roll core holder 13 Insert the left roll core holder and tighten the roll core holder locking screw ...

Page 170: ...170 14 Rotate the left roll core handle until part A is fully inserted as shown ...

Page 171: ...171 15 Move the adjustment tool to the left side of the after heater Insert the leading edge of the adjustment tool through the paper path between the media guide bar and the after heater ...

Page 172: ...uide on the left side of the after heater and line them up at the front of the product 17 Attach a counterweight to the end of the adjustment tool at the back of the product and let it hang as shown Let the counterweight come to a complete standstill ...

Page 173: ...overlaps the front edge of the white line on the platen 19 Lift up the adjustment tool and slide it to the right side of the after heater Align the adjustment tool and adjustment guide and line them up at the front of the product Let the counterweight attached to ...

Page 174: ...e scale where the adjustment tool overlaps the front edge of the white line on the platen 20 Do one of the following If the difference between the values of both sides is more than 0 02 inch 0 5 mm go to the next step If the difference is under 0 02 inch 0 5 mm go to step 25 ...

Page 175: ...175 21 Using the hexagon wrench loosen all of the metal fixing screws as shown 22 Loosen the adjustment screws as shown ...

Page 176: ...76 23 Turn the adjustment screw clockwise for each side that has a value more than 0 02 inch 0 5 mm until the value on the scale is less than 0 02 inch 0 5 mm Make sure the values are equal on both sides ...

Page 177: ...177 24 Securely tighten all screws as shown 25 At the back of the product remove the counterweight ...

Page 178: ...178 26 At the front of the product remove the adjustment tool 27 Loosen the right roll core holder locking screw and slide the roll core holder to the right ...

Page 179: ...179 28 Remove the roll core 29 Remove the adjustment tool from the roll core ...

Page 180: ...int free cloth to wipe off any dust and lint from the back of the adjustment guides Roll up the alignment tool and adjustment guides and store them so that they do not become creased 32 Loosen the left roll core holder locking screw and move both roll core holders inward ...

Page 181: ... Adjustment Tools Solving Print Quality Problems Check these sections if you have problems with print quality Nozzle Check Pattern Prints Incorrectly Print Head Nozzles Remain Clogged Overall Print Quality Is Poor Printed Media Is Stained or Marred Image Is Not Positioned Correctly On the Media Parent topic Solving Problems ...

Page 182: ...cleaning cycle If the printer has not been used for a long time nozzles may be dried and clogged Turn the printer on at least once every two weeks to prevent the nozzles from clogging Parent topic Solving Print Quality Problems Related references Print Head Nozzles Remain Clogged Related tasks Cleaning the Print Head Checking for Clogged Print Head Nozzles Print Head Nozzles Remain Clogged If clea...

Page 183: ... expired Raise the temperature of the after heater and give the after heater and your media time to warm up before printing again Make sure the media settings in your RIP software are correct for the media you are using Set the Head Movement setting to Printer Full Width on the product control panel for higher quality printouts If you are comparing the print result with the image on your computer ...

Page 184: ... creased or folded causing it to contact the print head If necessary load new media If your media is wavy press the down arrow button on the product control panel to feed the media past the affected area Make sure your printing environment is not too hot or humid to avoid wavy media Clean the print head wiper and caps as necessary to remove ink that may have stained these parts and transferred to ...

Page 185: ...Take up Reel Image Is Not Positioned Correctly On the Media If the printed image is not positioned correctly on your media try these solutions Make sure you loaded the media correctly and selected the correct margin and start positions for it on the product control panel Turn on the Media Skew Check and Media Size Check settings on the product control panel to prevent your image from printing outs...

Page 186: ...ate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows other versions Click or Start and select All Programs or Programs S...

Page 187: ... support U S or epson ca support Canada and select your product for solutions to common problems You can download drivers firmware and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Note For help using any other software on your system see the documentation for that software for technical support information Purchase Supplies and Accessories You can purchase ...

Page 188: ... Specifications Environmental Specifications Dimension Specifications Interface Specifications Ink Pack Specifications Media Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 CPU Core 2 Duo 2 0 GHZ or b...

Page 189: ...zle configuration 360 nozzles 2 2 rows 4 colors Resolution 720 1440 dpi maximum Control code ESC P raster undisclosed command Media feed method Friction feed Built in memory Main memory 512MB Network 128MB Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 120 V Rated frequency range 50 60 Hz Rated current 10 A Power consumption Printing approximately 570 W ...

Page 190: ... after unpacking 5 to 85 RH Parent topic Technical Specifications Dimension Specifications Height Stored 52 4 inches 1332 mm Printing 65 7 inches 1670 mm Width Stored 103 1 inches 2620 mm Printing 103 1 inches 2620 mm Depth Stored 36 8 inches 934 mm Printing 43 7 inches 1109 mm Weight without ink Approximately 639 3 lb 290 kg Parent topic Technical Specifications Interface Specifications USB Inter...

Page 191: ... 35 C 59 to 77 F 15 to 25 C recommended Capacity 1000 ml Parent topic Technical Specifications Related references Consumables and Replacement Parts Media Specifications Print quality is greatly affected by the type and quality of media used Always test a sample of media before purchasing large quantities or printing large jobs Note Do not use media that is wrinkled scratched torn or dirty Roll cor...

Page 192: ...ty and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class A Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class A Parent topic Technical Specifications ...

Page 193: ...r source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged This product has two power systems Unplug the two power cords during maintenance to avoid the risk of electric shock Connect your product to...

Page 194: ...uct for sufficient ventilation Do not block or cover openings in the cabinet or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one ...

Page 195: ...s in your mouth consult a physician as soon as possible Parent topic Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ...

Page 196: ...s a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Parent topic Notices Trademarks EPSON and SureColor are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation General Notice Other product names used herein are for identification purposes only and ...

Page 197: ...tion shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices A Note Concerning Respons...

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