Troubleshooting
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❏
Turn off the printer and make sure that the power cord is
securely plugged in.
❏
Make sure that your outlet works and is not controlled by a
wall switch or timer.
Lights came on and then went out
The printer’s voltage may not match the outlet rating. Turn off the
printer and unplug it immediately. Then, check the printer labels.
If the voltage does not match, DO NOT PLUG YOUR PRINTER
BACK IN. Contact your dealer.
Only the power light is on
Try one or more of these solutions:
❏
Turn off the printer and computer. Make sure that the
printer’s interface cable is securely plugged in.
❏
Make sure that there is no packing material in the printer.
❏
Turn off the printer and the computer and disconnect the
printer’s interface cable. Then, print an operation check page.
See “Running a printer operation check” on page 302.
If the check page prints correctly, make sure that the printer
software and your application are installed correctly.
❏
If you are trying to print a large image, your computer may
not have enough memory to print. Try printing a smaller
image.