Epson Stylus CX6000 Series Quick Manual Download Page 42 | Manualshive

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42

Solving Problems

Solving Problems

If you have a problem with your Epson Stylus CX6000 Series all-in-one, check the
messages on the photo viewer screen to diagnose the cause.

You can also check “Problems and Solutions” on page 44 for basic troubleshooting
suggestions, or double-click the

User’s Guide

icon on your computer desktop for

more detailed help.

See these sections:

■

“Error Indicators” (below)

■

“Problems and Solutions” on page 44

■

“Where To Get Help” on page 46

Error Indicators

Screen display

Cause

Solution

No paper is loaded in the
sheet feeder.

Load paper in the sheet feeder. Then press

x

Start

to continue or

y

Stop/Clear

Settings

to cancel. See page 5.

Paper is jammed.

An ink cartridge is running
low on ink (

or

appears on screen).

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Summary of Contents for Stylus CX6000 Series

Page 1: ...Epson Stylus CX6000 Series Quick Guide Basic Copying Printing and Scanning Maintaining Your Epson Stylus CX6000 Series All in One Solving Problems ...

Page 2: ... 16 Printing All Photos or DPOF Photos 18 Printing the Date on Photos 19 Printing From a Digital Camera 20 Printing From Your Computer 22 Printing in Windows 22 Printing With Macintosh OS X 25 Using Special Papers 28 Scanning a Photo or Document 31 Basic Scanning 31 Restoring Color in Faded Photos 33 Maintaining Your CX6000 Series All in One 34 Checking the Print Head Nozzles and Ink 34 Cleaning t...

Page 3: ...3 Solving Problems 42 Error Indicators 42 Problems and Solutions 44 Where To Get Help 46 Notices 48 ...

Page 4: ...olve simple problems This book tells you how to do most of these things without ever turning on your computer Of course your CX6000 Series can do a lot more when you connect it to your Windows or Macintosh computer For additional instructions see the on screen User s Guide by selecting the icon for it on your desktop Please follow these guidelines as you read your CX6000 Series instructions Warnin...

Page 5: ... Paper Follow the steps here to load paper in your Epson Stylus CX6000 Series all in one 1 Open the paper support and slide out the extensions 2 Open the output tray and pull out the extension 3 Flip the feeder guard forward ...

Page 6: ...ote The type of paper you choose affects the way your printout looks so be sure to select the correct paper for your job If you are just making a copy or printing a rough draft of an image plain paper is fine However for the best results you ll want to use one of Epson s special ink jet papers designed for your printer For example your photos will look great printed on Epson Premium Photo Paper Gl...

Page 7: ... copies of a photo or document see page 9 Placing the Original on the Glass 1 Open the document cover and place your original face down on the glass in the upper left corner 2 Close the cover gently so you don t move the original Caution Never open the document cover beyond where it stops and do not place heavy objects on top of the Epson Stylus CX6000 Series all in one ...

Page 8: ...o not twist it You may damage the document cover When you are done replace the document cover by inserting the tabs back into the slots Positioning Multiple Photos You can copy or scan two or more photos at the same time Make sure each photo is larger than 1 2 1 6 inches 30 40 mm and leave room between them 1 Place your photos as shown here 2 Place each photo about 0 2 inch 5 mm away from the edge...

Page 9: ...loaded paper size press the r Copy button until the Fit to Page light comes on 5 Press the u or d button to select the number of copies 6 Press the l or r button to select Color or B W black and white copies 7 Press the paper type button to select Plain Paper The light indicates which type is selected 8 Press the paper size button to select Letter 9 Press the x Start button to begin copying The On...

Page 10: ...iewer screen 7 Press the l or r button to view your photos 8 Press the u or d button to select the number of copies you want of each photo 9 Press the paper type button to select Photo Paper or Matte Paper to print borderless photos without a white border Select Plain Paper if you want your photos printed with an 06 inch border 10 Press the paper size button to select 4 x6 5 x7 or Letter Your phot...

Page 11: ...3 Press the Setup Utilities button 4 Press the l or r button to select Press Start to adjust the copy quality 5 Press the x Start button 6 Press the u or d button to select Draft 7 Press the x Start button to save your setting 8 Press the paper type button to select Plain Paper 9 Press the paper size button to select Letter 10 Press the Setup Utilities button to return to Copy mode 11 Press the x ...

Page 12: ... want to print while the card is still in the camera Then when you insert the card in the CX6000 Series it knows which photos to print and how many copies of each See these sections Compatible Cards and Image Formats see below Inserting the Card on page 14 Selecting Photos From the Screen on page 15 Printing an Index Sheet to Select Photos on page 16 Printing All Photos or DPOF Photos on page 18 P...

Page 13: ... cannot print in black and white Media format DCF version 1 0 or 2 0 compliant File format JPEG Supports Exif version 2 21 Image size 80 80 pixels to 9200 9200 pixels Number of files Up to 999 Right slot Memory card access light Left slot Adapter required Slot Type of card Right slot CompactFlashTM MicrodriveTM Left slot SDTM SDHC miniSDTM miniSDHC microSD microSDHC MultiMediaCard Memory StickTM M...

Page 14: ...emory card access light is off and that no cards are in any of the slots Then insert your card into the correct slot see page 13 for details The memory card access light flashes and then stays on 4 Close the memory card door Now you can View your photos on the photo viewer screen and print them page 15 Print an index sheet so you can select which photos to print see page 16 Print all the photos on...

Page 15: ... paper later as necessary to print all your selected photos 3 Insert the memory card see page 14 4 Press the C Memory Card button until the Select Photos light comes on 5 Press the l or r button to view the first photos you want to print 6 Press the u or d button to select the number of prints you want 7 Continue pressing the l or r button to view other photos you want to print and press the u or ...

Page 16: ...f there are more than 30 photos on the memory card you ll need enough sheets for all the index pages to be printed 3 Insert the memory card if it is not already in the slot see page 14 4 Press the C Memory Card button until Press Start to print an index sheet appears on the photo viewer screen 5 Make sure Plain Paper and Letter are selected 6 Press the x Start button The On light flashes and the C...

Page 17: ...le to change your selections Note If you want one copy of all the photos on the index sheet fill in the ALL circle at the top of the page 2 Place the index sheet face down on the glass in the upper left corner so that the top of the sheet is aligned against the left edge of the glass 3 Close the document cover 4 Load up to 100 sheets of plain paper or up to 20 sheets of photo or matte paper at a t...

Page 18: ...s all in one is not connected to your computer or your computer is turned off 2 Load up to 100 sheets of plain paper or up to 20 sheets of photo or matte paper at a time see page 5 You can load more paper later as necessary to print all your photos 3 Insert the memory card see page 14 4 Press the C Memory Card button until the Print All PictBridge light comes on 5 If your memory card contains DPOF...

Page 19: ...to 100 sheets of plain paper or up to 20 sheets of photo or matte paper at a time see page 5 You can load more paper later as necessary to print all your photos 3 Insert the memory card see page 14 4 Press the Setup Utilities button 5 Press the l or r button to select Press Start to add a date to photos 6 Press the x Start button 7 Press the u or d button to select the date format you want to prin...

Page 20: ...e any memory cards from the slots 3 Load the type of paper you want to use see page 5 Load enough sheets for the number of photos you ll be printing 4 Press the paper type button to select Photo Paper or Matte Paper to print borderless photos without a white border Select Plain Paper if you want your photos printed with a small white border 5 Press the paper size button to select Letter 4 x6 or 5 ...

Page 21: ... print your photo as explained in your camera manual Note If your camera is not compatible with PictBridge or USB DIRECT PRINT you see a screen like the one below Epson cannot guarantee the compatibility of any camera Depending on the CX6000 Series settings and your digital camera settings some combinations of paper type size and layout may not be supported In addition some of your digital camera ...

Page 22: ...the correct paper type setting in the printer driver see page 28 for more information Tip It s a good idea to check Epson s support web site periodically for free updates to your Epson Stylus CX6000 Series printing and scanning software Click the Driver Update button on the Maintenance tab in your Windows printer driver screen or visit Epson s support website at http support epson com Download ins...

Page 23: ...ions button click it Then click Preferences or Properties on the next screen 5 On the Main tab select the basic print settings Click here to open your printer software Select EPSON Stylus CX6000 Series Select the type of document you re printing choose Photo or Best Photo for pictures Select your document Orientation Select your paper Size Select your paper Type Click here for more options Click h...

Page 24: ... as necessary Note For more information about advanced settings or instructions on saving them as a group so you can reuse them later click or Help 7 If you want to change the layout settings click the Page Layout tab and select settings as necessary Select a color management method To choose No Color Adjustment click ICM first Select Print Options as necessary Select Paper Quality Options as nece...

Page 25: ...Load paper see page 5 2 Open the photo or document in your application 3 Select Page Setup from the File menu Make the following settings For borderless printing choose a Sheet Feeder Borderless option in the Paper Size list for your paper size US Letter 8 x10 in 4 x6 in or 5 x7 in 4 Click OK to close the Page Setup window Cancel printing Pause or resume printing Check ink cartridge status Select ...

Page 26: ...ettings click the button 7 Depending on your settings you can choose these other options from the pop up menu Copies Pages Select the number of copies you want or a page range Layout Select page layout options Scheduler Schedule your print job to print at a later time Paper Handling Select page printing options such as Reverse print order Select Print Settings Select Stylus CX6000 Select your Medi...

Page 27: ...ary View a list of all your selections 8 Click the Advanced button to change additional settings Note For more information on advanced settings or instructions on saving them as a group so you can reuse them later click 9 Click Print 10 To monitor the progress of your print job click the printer icon when it appears in the dock on the bottom of your desktop If you re using OS X 10 2 x click the Pr...

Page 28: ...nal portraits Available in glossy semi gloss and luster finishes Matte Papers Non glare paper with a smooth or textured finish for professional quality photos brochures or art projects Scrapbooking Papers Acid free lignin free paper for archival quality photos backgrounds headlines and other page elements Fine Art Papers Luxurious weight texture and finish give these fine art papers a true museum ...

Page 29: ...hes S041464 Borderless 8 10 inches S041465 Letter 8 5 11 inches S041286 S041667 Epson Premium Photo Paper Semigloss Epson Premium Semigloss Photo Paper Letter 8 5 11 inches S041331 Epson Photo Paper Glossy Epson Glossy Photo Paper Borderless 4 6 inches S041809 Letter 8 5 11 inches S041141 S041649 S041272 S041271 Epson Premium Bright White Paper Letter 8 5 11 inches S041586 Epson Premium Presentati...

Page 30: ...emium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Glossy Photo Paper Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Glossy Photo Paper Photo Paper Glossy Epson Premium Photo Paper Semigloss Epson Premium Semigloss Photo Paper Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double Sided Epson Presentation ...

Page 31: ...canned image Full Auto Mode scans quickly and easily using automatic settings Home Mode previews your image and provides automatic image adjustments cropping tools and preset options for various types of scans Professional Mode previews your image and lets you manually configure your scan settings with a full array of tools Basic Scanning You can scan from any TWAIN compliant application such as A...

Page 32: ... CX6000 Series You see the EPSON Scan standby window 4 If the Mode setting in the upper right corner is set to Full Auto Mode click the Scan button Note If you want to automatically restore a color photo as you scan click the Customize button see page 33 for instructions If you are in Home or Professional Mode you see a different EPSON Scan settings window You can change the mode using the Mode se...

Page 33: ...n using Home or Professional Mode or for more information about Full Auto Mode settings see the on screen User s Guide You can also click Help on the EPSON Scan screen for information about all the available settings Home Mode Click the Color Restoration button preview your image and click Scan Professional Mode Click the Color Restoration button preview your image scroll down to the Adjustments a...

Page 34: ... some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles and remaining ink levels using the control panel 1 Press the Setup Utilities button 2 Press the l or r button to select Press Start to check ink nozzles 3 Press the x Start button to print the nozzle check pattern If the pattern...

Page 35: ...s the l or r button to select Press Start to clean the print head 4 Press the x Start button to start cleaning The CX6000 Series runs a head cleaning cycle and the On light flashes Caution Never turn off the CX6000 Series while head cleaning is in progress You may damage it 5 When the On light stops flashing run a nozzle check as described on page 34 to verify that the print head is clean 6 If the...

Page 36: ...ewer screen is displayed To check ink cartridge status anytime follow these steps 1 Press the Setup Utilities button 2 Press the l or r button to select Press Start to check ink levels 3 Press the x Start button The photo viewer screen displays your approximate ink levels Tip If a cartridge is more than six months old print quality may decline If necessary try cleaning the print head see page 35 I...

Page 37: ... Caution Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Make sure the Epson Stylus CX6000 Series all in one is on 2 Make sure that the document cover is closed then open the scanner Caution Do not open the scanner when the document cover is open 3 Check the photo viewer screen to determine which cartridge needs to be...

Page 38: ...t head is moving Wait until the cartridges have moved to the replacement position 6 Squeeze the tab at the back of the cartridge and lift it straight out Dispose of it carefully Do not take the used cartridge apart or try to refill it Warning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water ...

Page 39: ... not touch the green chip on the front of the cartridge This can damage the ink cartridge 8 Remove the yellow tape from the bottom of the ink cartridge Caution If you do not remove the yellow tape before installing the ink cartridge print quality may decline or you may not be able to print Caution Do not remove any other seals from the cartridges ...

Page 40: ...Place the new ink cartridge into the cartridge holder and push it down until it clicks into place 10 Replace any other cartridges that need to be replaced 11 Close the ink cartridge cover and press it until it clicks into place 12 Close the scanner ...

Page 41: ...ed Caution Never turn off the CX6000 Series while the Charging Ink message is displayed or you ll waste ink If you removed a low or expended ink cartridge you cannot reinstall and use the cartridge Note If you replaced a cartridge while copying a document or photo cancel printing and make sure your original is still placed correctly on the document table Then copy your original again ...

Page 42: ...e click the User s Guide icon on your computer desktop for more detailed help See these sections Error Indicators below Problems and Solutions on page 44 Where To Get Help on page 46 Error Indicators Screen display Cause Solution No paper is loaded in the sheet feeder Load paper in the sheet feeder Then press x Start to continue or y Stop Clear Settings to cancel See page 5 Paper is jammed See pag...

Page 43: ...ass aligning the top of it with the left edge of the glass Then press x Start to continue or y Stop Clear Settings to cancel The index sheet is marked incorrectly No marks are detected or the sheet includes more than one mark for an image Remove the index sheet mark it correctly and try again see page 17 The index sheet does not match the photos on the memory card Remove the memory card and insert...

Page 44: ...ve the arrow mark inside the left edge guide An unsupported device is connected to the USB port on the front Disconnect the device The paper thickness lever is set to the H position If you have set the lever to the H position because you are printing envelopes press x Start to continue Otherwise set the lever to the m L position An CX6000 Series part needs to be replaced Contact your local authori...

Page 45: ...ar the sheet feeder or output tray gently pull it out and then press the x Start button If the paper is stuck inside press the P On button to turn it off Open the scanner and remove any paper inside including any torn pieces Do not pull it backward however this can damage the sheet feeder Close the scanner then turn the CX6000 Series back on Print Quality Problems If you have any problems with the...

Page 46: ...ow on ink see page 37 for instructions on replacing an ink cartridge If a dotted line appears in the image clean the scanner glass with a soft dry lint free cloth paper towels are not recommended or use a small amount of glass cleaner on a soft cloth if necessary Do not spray glass cleaner directly on the glass Where To Get Help Epson Technical Support Epson provides these technical support servic...

Page 47: ...e Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 Or you can purchase online at www epsonstore com U S sales or www epson ca Canadian sales Other Software Technical Support Software Telephone Fax Online and E mail ArcSoft PhotoImpression 510 440 9901 8 30 AM 5 30 PM Pacific Time Mond...

Page 48: ...o make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Leave enough room around the CX6000 Series for sufficient ventilation Do not block or cover openings in the CX6000 Series case or insert objects through the slots Do not pla...

Page 49: ...r hand inside the CX6000 Series or touch any cartridges during printing Install a new ink cartridge immediately after removing an expended one Leaving cartridges uninstalled can dehydrate the print head and may prevent the CX6000 Series from printing If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the CX6000 Series...

Page 50: ...ing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certi...

Page 51: ...ass B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 t...

Page 52: ... printer to Epson or its authorized service center where the printer will be fixed and sent back to you You are responsible for packing the printer and for all costs to and from the Epson authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes Epson property The replacement printer or part may be new or refurbished to the Epson stand...

Page 53: ... STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY NEITHER EPSON AMERICA INC NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS INCONVENIENCE OR DAMAGE INCLUDING DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THE...

Page 54: ...ed as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people as...

Page 55: ... General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks 2006 Epson America Inc 6 06 ...

Page 56: ...CPD 21815R1 Printed in XXXXXX XX XX XX XXX ...

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