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Epson PS-500 Series, User Manual

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Epson PS-500 Series User Manual Download Page 50

 

Troubleshooting  

  50 

 

Caution 

-  Clean the PS-500 regularly. Wipe the product with a slightly moist soft cloth and then dry, or use a soft brush.   

-  Do not use the cradle or AC adapter if they are in any way damaged, faulty or contaminated by foreign material 

such as dust, water or dirt. Do not use any adapter other than the specified adapter for charging. 

-  If charging becomes unstable, clean the contact points on the device and cradle with a damp cotton swab. 

-  If device operations becomes unstable or if data transfer is not possible, perform a system reset by connecting 

the product to the cradle.   

-  Exercise according to your physical capabilities. Stop exercising and consult your doctor if you feel unwell 

during exercise 

-  During sleep and in other situations your wrist may swell, loosen the band by one setting if it becomes tight.  

-  We recommend to connect the PS-500 to your smart device or PC once a day. 

 

Summary of Contents for PS-500 Series

Page 1: ...PS 500 Series User s Manual ...

Page 2: ...tates of America and other countries The Bluetooth word mark and logos are the registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Seiko Epson Corporation is under license Other product names are the trademarks or registered trademarks of their respective companies Caution Unapproved copying of part or all of this manual is strictly forbidden The content of this manual is...

Page 3: ...o wellness epson com To upload your data from PS 500 Use the PULSENSE View for iOS Android on your smart device Your data will be transferred via Bluetooth Smart Use the PULSENSE View Web application on your PC by using the USB cradle See the data Log into PULSENSE View for iOS Android on your smart device Log into the PULSENSE View web application Note To charge the PS 500 a USB port is required ...

Page 4: ... in the box 12 Options 12 Operating buttons and functions 13 Icons 14 Getting Started 15 To record your data 15 How to cancel the battery protection mode 15 Wearing the PS 500 17 Initial Configuration 18 Smart device user 18 PC User 20 How to use 21 Display Screen In Heart Rate Measurement Mode 27 Display Screen Without measuring heart rate 28 Back light 29 Menu Navigation 30 Navigate in the menu ...

Page 5: ...your device 44 About the wristband 44 Replacing the Battery 45 Updating the Firmware 46 Appendix 47 Product Specification 48 Device Specifications 48 Cradle Specification 48 Options specifications 48 Troubleshooting 49 Caution 50 Problem Solving 51 System Reset 52 Contacting us 53 ...

Page 6: ...vel This product is not a medical device Use this product as an indicator during physical exercise Symbols in this Manual The following symbols are used in this manual to indicate possible dangerous operations or handling Make sure you understand these warnings before using the product Warning This symbol indicates information that if ignored could possibly result in serious personal injury Cautio...

Page 7: ...ces Sooty or dusty places Near a fire Near a strong magnetic field for example near a loudspeaker Do not disassemble this product and do not attempt to repair this product by yourself It may cause an electric shock or accident Do not leave this product within reach of young children Caution To avoid the possibility of skin irritation or discomfort from wearing the PS 500 you must keep the skin und...

Page 8: ...if they are in any way damaged faulty or contaminated by foreign material such as dust water or dirt Do not use any adapter other than the specified adapter for charging Regulatory and Safety Notices Data communication between the smartphone and product is made by Bluetooth Low Energy which operates in the 2 4GHz band Hereby SEIKO EPSON declares that this PS 500 is in compliance with the essential...

Page 9: ... near medical equipment Radio waves from the device may interfere with electronic medical equipment causing the equipment to malfunction and cause an accident This device is equipped with Bluetooth Smart technology When operating supported HR monitors or smart phones this function wirelessly sends and receives heart rate measurement data to the device This device has been certified as a wireless d...

Page 10: ...ic Operation You need to make the following preparations before use Things You Can Do with the Product on page 11 What s in the box on page 12 Operating buttons and functions on page 13 Getting Started on page 15 Initial Configuration on page 18 ...

Page 11: ... measure your body movement This function enables you to consciously track your general activity so you can make small changes to become more active Distance The distance is calculated approximately from the step count and your height Note Irregular arm movements may effect the reading on the steps and distance counters The heart rate zone display PULSENSE monitors your heart rate across 5 zones a...

Page 12: ...re any missing or damaged components PS 500 Cradle Quick Start Guide Information sheet Options You can purchase the following optional extras Contact your local reseller for more information AC Adapter SFAC03 for UK and Ireland AC Adapter SFAC02 for Europe excluding UK and Ireland ...

Page 13: ...arks on the cradle LEDs Blue Orange The LEDs on the PS 500 light up or flash to indicate the current heart rate zone If you set your target in PULSENSE View you can check your progress while the measure is displayed on the screen You can cycle through the measurement by pressing the B Button TAP Operation Tap the screen once to turn the backlight on Tap the screen twice to get into the main menu B...

Page 14: ...ice via Bluetooth Smart technology While the product is connected to the smart device the Bluetooth icon will be displayed as shown below Bluetooth Icon displayed as shown below Status OFF Bluetooth OFF Flash Not connected to smart device ON Connected to smart device Vibration Icon When vibration is set to ON the below icon will be displayed on the time screen you change the vibration settings to ...

Page 15: ... How to cancel the battery protection mode Important You need to charge the product when using it for the first time The product automatically turns on when being charged Make sure that charging is complete 1 Attach the PS 500 to the cradle 1 Hold the top and bottom of the cradle to open it as shown below 2 Make sure that the terminal on the PS 500 is facing up and then attach the cradle ...

Page 16: ...er and then insert the AC adapter into the power socket We recommend using the specified AC adapter SFAC03 for UK and Ireland SFAC02 for Europe excluding UK and Ireland Note An orange LED will be shown while charging and the LED will change to blue when the PS 500 is fully charged Charging takes approximately 1 5 to 2 5 hours to complete however the duration may vary Important Please note that eve...

Page 17: ...on your wrist Wear the product closely around your wrist Tighten the wrist band if your pulse is not measured correctly while exercising Note Do not wear the product too tight If you feel any discomfort loosen the wristband During sleep your wrist may swell loosen the band by one setting if it becomes tight Bone ...

Page 18: ...ted application Epson PULSENSE View free and then install it Check that Internet communication and Bluetooth are enabled in your smart device Check the operating instructions for your smart device for the configuration method 2 Start Epson PULSENSE View Make sure that the product is within one meter from the smart device and battery is fully charged Note Set Bluetooth on your smart device to ON En...

Page 19: ...ENSE View account and follow the on screen instructions Once you have created your account and completed your profile follow the on screen instructions to pair your PS 500 with your smart device You can see Complete on your PS 500 when pairing was successful ...

Page 20: ...e installation 3 After installing PS Uploader will open automatically You can see PS Uploader icon in the taskbar PS Uploader icon 4 Insert the cradle s USB cable into the USB port of your PC 5 Go to the create account screen and follow the on screen instructions You need to set up a PULSENSE View account and follow the on screen instructions ...

Page 21: ...t rate and activity 24 hours a day tracking your steps distance calories sleep quality and heart rate across five zones helping you to make better lifestyle choices Heart rate measurement on page 22 Menu Navigation on page 30 Language setting on page 37 ...

Page 22: ...played If the PS 500 cannot detect the heart rate within one minute the device will vibrate and an error message will be displayed If the device does not detect your heart rate within three minutes the product will vibrate for longer and an error message will be displayed The PS 500 will then stop the heart detection Press the A Button to start the heart rate detection again ...

Page 23: ... correctly It is likely that the device is not fitted correctly onto your wrist or the temperature on the surface of your skin is too low Wear the product closely around your wrist Tighten the wrist band if your pulse is not measured correctly and warm your wrist and fingertips if they seem cold Note Try the below to facilitate heart rate detection Try to keep your body and arms still Position the...

Page 24: ...ings can be made via PULSENSE View to determine when the LEDs will illuminate See below table for the available settings LED of max heart rate LED settings TAP FLASH ON OFF Under 40 Blinking OFF If you tap the LED will blink 40 49 Blinking ON 50 59 60 69 70 79 80 89 Above 90 Blinking Faster LED ...

Page 25: ...pp Swipe the tab located in the middle at the top of the screen to the bottom in order to display the real time meter How your heart rate measurement is being used The PS 500 continuously monitors your heart rate and uses this recording in addition to your body movement to calculate the individual activities in PULSENSE View We therefore recommend having the heart rate detection enabled all the ti...

Page 26: ...t rate measurement by pressing the A Button Note If the A Button was pressed accidentally it will return back to the time screen after 10 seconds You can also hold the B Button to return to the previous screen 2 Automatically stop heart rate measurement If you remove the PS 500 and no movement is detected the device will automatically enter the sleep mode ...

Page 27: ...k your real time heart rate data and statistics on the screens below Press the B Button to change the display How long in fat burning zone Calories burned Privacy screen Displays time and date without showing heart rate value Steps Heart rate time and date Distance calculated by steps Heart rate and zone indicator ...

Page 28: ...en Without measuring heart rate When heart rate measurement is disabled you can check your statistics on the screens below Press the B Button to change the display Calories burned Time and date Steps Distance calculated by steps ...

Page 29: ...How to use 29 Back light Tap the screen of the PS 500 once to turn the backlight on ...

Page 30: ... the screen of the PS 500 twice to enter the menu Navigate in the menu Once in the menu press the B Button to navigate between the sub menus Press the A Button to enter a sub menu If you want to return to the time screen hold B button ...

Page 31: ...How to use 31 Zone Menu Bluetooth Menu Systems Menu page on 32 page on 33 Back to Zone Menu LED page on 35 Vibrate page on 36 Version Power OFF Back to LED page on 37 page on 36 ...

Page 32: ...your heart rate range in the fat burning zone You can check in which heart rate range you have to be to enter the fat burning zone in the Zone menu Press the A Button once in the Zone screen Go back to the previous screen ...

Page 33: ...ternet to complete pairing Un pair By this operation pairing information will be deleted from the PS 500 1 Delete pairing information from PS 500 Enter the Bluetooth menu and press the A Button 2 Delete pairing information from PULSENSE View 1 Open the PULSENSE View 2 Go to the settings and pairing menu 3 Delete PS 500 3 Delete pairing information from your smart device Go to the Bluetooth menu of...

Page 34: ...as the PS 500 already been un paired If not tap the screen twice to enter the menu and press the B Button to enter the Bluetooth menu Confirm your selection by pressing the A Button 2 Has the PS 500 already been deleted from PULSENSE View Delete the PS 500 from the pairing menu in PULSENE View 3 Has the PS 500 already been deleted in the Bluetooth settings of your smart device Delete the PS 500 fr...

Page 35: ...How to use 35 LED Settings About the LED pattern see Heart rate zones page on24 Press the B Button and select from TAP FLASH ON OFF and press the A Button ...

Page 36: ...ach the product to the charging cradle Note Even if not used the product should be charged at least once within a 6 month period Failing to do so might affect the performance of the rechargeable battery Press the B Button to select ON or OFF press A to set Turn off PS 500 Back to the previous screen ...

Page 37: ...age setting The following languages are supported Japanese English French German and Traditional Chinese Go to Regional Settings in PULSENSE View to select your language Press the A or B Button to write the settings to your device ...

Page 38: ...Other Functions 38 Other Functions Notification Settings on page 39 Wake up Alarm on page 40 Fitting adjustment on page 41 ...

Page 39: ...ication settings must be set in PULSENSE View See Help section in the PULSENSE View for details Note The PS 500 must be connected via Bluetooth to your smart device Some additional settings might be required in the Notifications Settings of your smart device See your smart device manual for details Some Android devices may not support this function ...

Page 40: ...ght sleep phase making it easier to wake up You need to set the alarm time and a window time during which PULSENSE can wake you up For example if you set 7am as your alarm time and 30 minutes as your window PULSENSE will vibrate to wake you in a light sleep phase between 6 30 and 7 00 ...

Page 41: ...the product loose hold the B Button and remember the wrist band hole number 2 Position your wrist so that the black ball is in the centre of the target 3 Heart rate measurement start automatically and the screen below is shown Note Try to keep your arm as still as possible If you move too much the screen will turn back to step 2 ...

Page 42: ...42 4 Once the first bar is finished and Next is displayed tighten the wrist bar by one setting and repeat step 2 and 3 5 Once the test is complete reposition the wrist band to the highest setting for best results Next ...

Page 43: ...Maintenance 43 Maintenance Looking after your device on page 44 Replacing the Battery on page 45 Updating the Firmware on page 46 ...

Page 44: ...with a slightly moist soft cloth and then dry or use a soft brush Important Avoid water sweat or dirt build up between your skin and the product as it could lead to skin irritations About the wristband The wristband is made of silicon which could lose its elasticity and colour over time ...

Page 45: ...Maintenance 45 Replacing the Battery You cannot replace the built in rechargeable battery ...

Page 46: ... the latest version Important When updating the firmware the history may be deleted and settings may be initialised For more details on updating by smart device see the following website www epson eu pulsense Before updating the firmware we recommend uploading your measurement data to PULSENSE View via the app or PS Uploader ...

Page 47: ...Appendix 47 Appendix Product Specification on page 48 ...

Page 48: ...urs depending on usage Recharge Time Approx 3 5hours from empty to full Water Resistance 3bar Connectivity Bluetooth Smart USB Operating Temperature 5 40 Storage Temperature 20 60 Cradle Specification Contents Specification Operating Temperature 5 35 Function Recharge update PS 500 data through PC Options specifications You can purchase the following optional extras AC adapter Contents Specificati...

Page 49: ...roubleshooting 49 Troubleshooting This section explains how to solve problems that occur during use Caution on page 50 Problem Solving on page 51 Resetting the System on page 52 Contacting us on page 53 ...

Page 50: ...If charging becomes unstable clean the contact points on the device and cradle with a damp cotton swab If device operations becomes unstable or if data transfer is not possible perform a system reset by connecting the product to the cradle Exercise according to your physical capabilities Stop exercising and consult your doctor if you feel unwell during exercise During sleep and in other situations...

Page 51: ... directly to the USB port of the PC Clean the contact points of the product and charging cradle Looking after your device on page 43 The product and charging cradle heat up while charging The product or cradle might be faulty Immediately stop using the product and cradle and contact our service center A charging error is being displayed Charge in a location with an operating temperature of 5 to 35...

Page 52: ...e operations become unstable perform a system reset by connecting the product to the cradle Charging resets the system and returns the product to normal operation If this suggestion does not solve your problem check Problem Solving on page 51 ...

Page 53: ...Troubleshooting 53 Contacting us Go to www epson eu pulsense for service contact details EPSON EUROPE B V Address Atlas Arena Azië building Hoogoorddreef 5 1101 BA Amsterdam Zuidoost The Netherlands ...

Page 54: ...Troubleshooting 54 412830801 ...

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