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Where To Get Help

127

Appendix A

Where To Get Help

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support
services for assistance. If customer support for your area is not listed below, contact the
dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following
information:

❏

Product serial number
(The serial number label is usually on the back of the product.)

❏

Product model

❏

Product software version
(Click

About

,

Version Info

, or similar button in the product software.)

❏

Brand and model of your computer

❏

Your computer operating system name and version

❏

Names and versions of the software applications you normally use with your product

Help for Users in the United States and Canada

Contacts for information, support, and services are:

Discproducer Technical Support: 562-276-1360

Location: Epson America Inc.

Web site URL: http://www.epsonexpert.com

This site will provide the end user with access to the latest drivers and FAQs.

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Summary of Contents for PP-100II

Page 1: ...User s Guide M000555 00 ...

Page 2: ...t of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated ...

Page 3: ...of the manufacturer and the importer in accordance with requirements of directive 2011 65 EU RoHS 13 Warnings Cautions and Notes 14 Chapter 1 Using Your Software System Requirements 15 Using the Product 15 Setting a Working Folder and Log 17 Adding the Product 18 Setting for Notification of Job Completion 19 Overview of Applications 20 EPSON Total Disc Maker 20 EPSON Total Disc Monitor 20 EPSON To...

Page 4: ...abels 38 Making the Stacker Settings 41 Publishing Discs 43 External Output Mode 45 Loading Discs 45 Accessing EPSON Total Disc Maker 49 Registering Data 49 Creating Labels 52 Making the Stacker Settings 55 Publishing Discs 57 Batch Mode 59 Loading Discs 59 Accessing EPSON Total Disc Maker 63 Registering Data 64 Creating Labels 66 Making the Stacker Settings 69 Publishing Discs 71 Read Back Mode 7...

Page 5: ...n Utility 99 Cleaning Your Product 100 Cleaning the Exterior of the Product 100 Cleaning the Interior of the Product 100 Cleaning the Filter 101 Getting Maintenance Information 102 Replacing the Maintenance Box 103 Replacing the Drive 103 Transporting Your Product 104 Chapter 5 Troubleshooting Diagnosing the Problem 106 Error Indicators 106 EPSON Total Disc Monitor 113 Checking Product Status 113 ...

Page 6: ...Message is Displayed by the Software 125 Disc Cannot be Published 125 Disc Information Cannot be Read 125 Drive of the Product is not Displayed when You Click Safely Remove Hardware Icon 125 The Product is not Recognized 126 Appendix A Where To Get Help Contacting Customer Support 127 Before Contacting Epson 127 Help for Users in the United States and Canada 127 Help for Users in the Europe EMEA 1...

Page 7: ...Contents 7 Write Speed 141 Mechanical 141 Electrical 141 Environmental 142 Standards and Approvals 142 Interface 142 Lifetime 143 ...

Page 8: ...erve the following when setting up the product Do not block or cover the vents and openings in the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may result in fire or electric shock The product s power cord is for use with this product only Use with other equipment may result in fire or electric sh...

Page 9: ...ice with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable If damage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating The two...

Page 10: ...he cartridges can dry out the print head and may prevent the product from printing Be careful not to trap your fingers when closing the disc cover The product uses galvanized sheet metal and this may cause rusting at the edges however this does not cause any harm to the function of the product Do not place any drink or liquid on the product as penetration by liquid inside the product will cause a ...

Page 11: ... hours before using it Store ink cartridges in a cool dark place Do not touch the green IC chip on the side of the cartridge Doing so may prevent normal operation and printing The IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely However each time the cartridge is inserted som...

Page 12: ...high reliability safety such as aerospace equipment main communication equipment nuclear power control equipment or medical equipment related to direct medical care etc please make your own judgment on this product s suitability after a full evaluation When copying a CD DVD or BD you must meet the conditions that the work recorded on the discs does not have a copyright that you have a copyright fo...

Page 13: ...l may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense For Canadian Users This Class A digital apparatus complies with Canadian ICES 003 Indication of the manufacturer and the importer in accordance with requirements of d...

Page 14: ...ions and Notes in this User s Guide as indicated below have the following meanings wWarnings must be followed carefully to avoid bodily injury cCautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of the product ...

Page 15: ...ium Professional Enterprise Ultimate Windows Server 2003 32bit SP2 or later Standard Enterprise Windows Server 2003 R2 32bit SP2 or later Standard Enterprise Windows Server 2008 32bit 64bit SP2 or later Standard Enterprise Windows Server 2008 R2 64bit SP1 or later Standard Enterprise CPU Core DuoT2700 Core2Duo E6300 or more or the equivalent compatible processor Memory Windows XP Windows Vista Win...

Page 16: ...at are not supported The product may not function properly where third party writing software is installed anti virus software is installed or another USB device is connected Use a drive that supports commands and operations compatible with MMC 4 0 or higher and can read subchannel data as a source drive for copying Interface USB 2 0 or USB 3 0 Compatible with USB 2 0 standard Ensure Hi Speed USB ...

Page 17: ...Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Browse to select a folder to create a Working Folder Note Select a drive with sufficient free space For information on the necessary HDD space see the following section See System Requirements on page 15 4 Check th...

Page 18: ... point port is set automatically 1 Make sure that the product is connected to the computer via the USB cable and that the product is turned on 2 Select Start in Windows 7 or Windows Vista All Programs or Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 3 Click Add 4 Select Local CD DVD BD publisher and then click Next 5 Select the product to be added fro...

Page 19: ...Select Start in Windows 7 or Windows Vista All Programs or Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Notification Settings tab The Notification Settings screen will appear 4 Select either one or both of the options for Notificatio...

Page 20: ...tion about its current status Using EPSON Total Disc Monitor you can also pause cancel jobs or change the order of jobs to be processed EPSON Total Disc Setup EPSON Total Disc Setup is a utility to register the product to the computer and to set basic settings to publish CDs DVDs BDs such as settings for the publish mode stackers and drives Using EPSON Total Disc Maker Use EPSON Total Disc Maker t...

Page 21: ...he settings are only reflected in EPSON Total Disc Maker The settings are lost when you exit EPSON Total Disc Maker If displayed from EPSON Total Disc Setup or the Start menu The information you set is saved as the printer driver settings and after this it is reflected in the printer settings for EPSON Total Disc Maker and all other applications Refer to the following sections to access the printe...

Page 22: ... or Start Control Panel then click Printers Windows XP Professional Click Start then click Printers and Faxes Windows XP Home Edition Windows Server 2003 Click Start Control Panel then click Printers and Faxes 2 Right click EPSON PP 100PRN then click Printing Preferences in the menu Getting Information through Online Help You can access online help for items in the printer driver from your applica...

Page 23: ...ed Some of them may not be uninstalled when uninstalling the software 1 Close all applications 2 Click Start in Windows 7 or Windows Vista and then select Control Panel 3 Click Uninstall a program Windows 7 Windows Vista or Windows Server 2008 or double click the Add or Remove Programs icon Windows XP or Windows Server 2003 4 Choose EPSON Total Disc Maker 5 Click Uninstall Change Windows 7 Windows...

Page 24: ... turned off cCaution Fan will operate after turning power off but it will automatically stop after 15 minutes If the product is operating wait for 10 seconds after operation is stopped then turn off power The product may not be recognized by the computer when the power is turned back on while fan is operating In this case disconnect the USB cable and connect it again Note If turning off the produc...

Page 25: ...nning a job See Standard Mode on page 32 External Output Mode This mode uses stacker 1 and 2 as the input stackers and stacker 3 or 4 as the output stacker Different types of discs CD DVD or BD can be loaded into each of the 2 stackers and can create different types of discs This is ideal for creating small batches of discs at once If the same type of discs are loaded into stacker 1 and 2 and Auto...

Page 26: ...ker 1 as the input stacker and stacker 2 as the output stacker Data in up to 50 CDs DVDs BDs in stacker 1 can be read at once You can store the data in your local network HDD as files or a disc image file See Read Back Mode on page 73 Drive Settings Drive to be used Select Drive to Use from the following Use Both Use both drive 1 and 2 to write read data Jobs will be efficiently processed by using...

Page 27: ... the occurrence of read back errors only for Read Back mode If you check this checkbox no matter how many times a read back error occurs the jobs will continue without pausing When a read back error occurs disc will be ejected as an error disc and reading the next disc will be processed Printer Settings Printer name Select Printer Name Note When changing the printer name do not use Unicode charact...

Page 28: ...ansport error or dirt stains or scratches on the disc may cause a write error Printing on rib area may result in ink sticking disc sticking or color loss Try to test print on a spare disc and check the printed surface after waiting for one full day especially before printing a large number of discs After printing the first copy check the print quality to see if any dots are missing Before using or...

Page 29: ...kup is recommended if the data is important Recorded data may degrade over long storing periods It is recommended to make backups periodically Do not shock or vibrate the product while reading or writing as this may result in malfunction of the drive or make the disc unusable Do not use a cracked warped or deformed disc because it may break in pieces inside the product and cause malfunction or inj...

Page 30: ...ay not be possible depending on the type of CD DVD BD source drive used If problems occur please try using a different CD DVD BD source drive for copying To copy from the drive using EPSON Total DIsc Maker please log onto Windows as a user with administrator privileges belonging to the administrator group Otherwise copying is not possible because certain parts of the drive cannot be accessed with ...

Page 31: ...verlap other print data or where they extend beyond the print area Barcodes and 2D codes use the ratio of black to white to indicate information If ink penetration results in a deterioration of the ratio of black to white barcodes and 2D codes may not be able to be read correctly Check whether the printed barcodes and 2D codes can be read correctly by a scanner If a barcode printed with bidirectio...

Page 32: ...ndard Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 33: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 34: ...ker When you select stacker 2 as the output stacker and you want to eject error discs to stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 7 If you select stacker 4 as the output stacker unlock the lock lever located on stacker 4 ...

Page 35: ...d on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Registering Data The following instructions explain how to register data to be written on discs 1 Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Dis...

Page 36: ...Publishing Discs 36 2 Select type of discs to be published from the list then click Apply ...

Page 37: ...ta tree or data list For details see Help for EPSON Total Disc Maker Note Clicking Auto Insert Data enables you to set for Merge data and burn For details see Help for EPSON Total Disc Maker To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 38: ...Publishing Discs 38 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 39: ...Publishing Discs 39 2 Click Template tab and select a label design from the list then click Apply ...

Page 40: ...scs 40 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 41: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 42: ...r 1 Stacker 3 If you want to eject published discs to stacker 2 and error discs to stacker 3 select Use If you want to eject published discs to stacker 2 and error discs to stacker 4 select Do not use If you want to eject published discs to stacker 3 select Use If you want to eject published discs to stacker 4 select Do not use 4 Click OK ...

Page 43: ...ons explain how to publish discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu 2 Click the Publish button ...

Page 44: ... operate the stacker while the unit is beeping as the arm may be damaged If you need to open the disc cover pause or cancel your job before opening it Do not open the ink cartridge cover or maintenance box cover while running a job Depending on the disc or the computer used writing speed may become slower than the set speed Depending on the disc used the recommended writing speed of the disc canno...

Page 45: ...al Output Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 46: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 47: ... to scratch the recording side of the disc 8 Load discs into stacker 2 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur ...

Page 48: ...Insert stacker 2 10 If you select stacker 3 as the output stacker insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 ...

Page 49: ... to make settings for writing discs and create the labels printed on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Registering Data The following instructions explain how to register data to be written on discs 1 Start EPSON To...

Page 50: ...Publishing Discs 50 2 Select type of discs to be published from the list then click Apply ...

Page 51: ...ta tree or data list For details see Help for EPSON Total Disc Maker Note Clicking Auto Insert Data enables you to set for Merge data and burn For details see Help for EPSON Total Disc Maker To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 52: ...Publishing Discs 52 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 53: ...Publishing Discs 53 2 Click Template tab and select a label design from the list then click Apply ...

Page 54: ...scs 54 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 55: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 56: ...cker 1 Select the type of discs that you loaded into stacker 1 Stacker 2 Select the type of discs that you loaded into stacker 2 Stacker 3 If you want to eject published discs to stacker 3 select Output Stacker If you want to eject published discs to stacker 4 select Do not use 4 Click OK ...

Page 57: ...ons explain how to publish discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu 2 Click the Publish button ...

Page 58: ...job Do not operate the stacker while the unit is beeping as the arm may be damaged If you need to open the disc cover pause or cancel your job before opening it Do not open the ink cartridge cover or maintenance box cover while running a job Depending on the disc or the computer used writing speed may become slower than the set speed Depending on the disc used the recommended writing speed of the ...

Page 59: ...atch Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 60: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 61: ...to scratch the recording side of the discs 8 Load discs into stacker 2 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur ...

Page 62: ...Publishing Discs 62 9 Insert stacker 2 10 Insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 ...

Page 63: ...access EPSON Total Disc Maker to make settings for writing discs and create the labels printed on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu ...

Page 64: ... The following instructions explain how to register data to be written on discs 1 Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc Maker 2 Select type of discs to be published from the list then click Apply ...

Page 65: ...ta tree or data list For details see Help for EPSON Total Disc Maker Note Clicking Auto Insert Data enables you to set for Merge data and burn For details see Help for EPSON Total Disc Maker To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 66: ...Publishing Discs 66 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 67: ...Publishing Discs 67 2 Click Template tab and select a label design from the list then click Apply ...

Page 68: ...scs 68 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 69: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 70: ...Publishing Discs 70 3 Set Stacker Settings Publish Mode Select Batch mode Stacker 1 Select the type of discs that you loaded into stackers 1 and 2 4 Click OK ...

Page 71: ...iscs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu 2 Click the Publish button ...

Page 72: ...job Do not operate the stacker while the unit is beeping as the arm may be damaged If you need to open the covers pause or cancel your job before opening it Do not open the ink cartridge cover or maintenance box cover while running a job Depending on the disc or the computer used writing speed may become slower than the set speed Depending on the disc used the recommended writing speed of the disc...

Page 73: ... Mode Loading Discs Follow the steps below to load discs to be read 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 74: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 75: ... stacker 3 insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 7 If you want to eject error discs to stacker 4 unlock the lock lever located on stacker 4 ...

Page 76: ... storing the data Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Setting Read Back The following instructions explain how to set read back operation 1 Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc Maker ...

Page 77: ...Publishing Discs 77 2 Select Read Back from the list then click Apply ...

Page 78: ...Publishing Discs 78 3 Make the read back settings then click Apply For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 79: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 80: ...3 Set Stacker Settings Publish Mode Select Read Back mode Stacker 3 If you want to eject error discs to stacker 3 select Error Disc Output Stacker If you want to eject error discs to stacker 4 select Do not use 4 Click OK ...

Page 81: ...ishing Discs 81 Publishing Discs The following instructions explain how to publish 1 Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc Maker 2 Click the Publish button ...

Page 82: ...over while running a job and the job will pause Closing the disc cover automatically resumes the job Do not operate the stacker while the unit is beeping as the arm may be damaged If you need to open the disc cover pause or cancel your job before opening it Do not open the ink cartridge cover or maintenance box cover while running a job Note If Windows shuts down while processing a job the job wil...

Page 83: ...he stacker 2 Take out the published read discs from the stacker The output stacker differs according to the publish mode Refer to the following table Note Be sure to let printed discs dry completely before using them or touching the printed surface Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours Output stacker Publish mode Number of discs Stack...

Page 84: ...g Batch mode the number of discs output to stacker 3 is not always the same as the number of discs loaded into stacker 2 Also the number of discs does not always become 50 The same applies to the number of discs output to stacker 2 For Batch mode the output stacker switches to stacker 2 when the ejected discs accumulated in stacker 3 reach the height limit As a result the number of discs output to...

Page 85: ...ON Total Disc Monitor appears on your computer screen Select the job you want to pause in the Unfinished Job list and then select Pause Job from the Job menu or click button Note If there is a disc being published the job is paused after the processing is finished The processing of any subsequent job also does not start while the job is paused ...

Page 86: ...g Publishing If you need to resume publishing follow the instructions below Start EPSON Total Disc Monitor Select the job you want to resume in the Unfinished Job list and then select Resume Job from the Job menu or click button ...

Page 87: ... the instructions below Start EPSON Total Disc Monitor Select the job you want to cancel in the Unfinished Job list and then select Cancel Job from the Job menu or click button Note If a disc is being published that processing is stopped and the disc is output to the output stacker ...

Page 88: ...art EPSON Total Disc Monitor Select the job you want to give priority to in the Unfinished Job list and then select Priority Publishing from the Job menu or click button The selected job will be processed after the job in progress Note Any job cannot be given priority before such operations as nozzle checking aligning print head and correcting printing position ...

Page 89: ...Monitor appears automatically when you start a job You can check the ink cartridge status from this window You can also run EPSON Total Disc Monitor from the Start menu See Using EPSON Total Disc Monitor on page 113 Note If any of the ink cartridges installed in the product is broken incompatible with the product model or improperly installed EPSON Total Disc Monitor will not display an accurate c...

Page 90: ... cartridges with low ink status may not be used when reinserted Do not refill the ink cartridges Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Keep ink cartridges out of the reach of children Do not allow children to drink from or handle the cartridges Be careful when you handle...

Page 91: ...nt quality and the product performance may not be optimum When the Ink lamp is flashing or lit the ink cartridge is not correctly installed Check that it is installed correctly If installing an ink cartridge does not provide normal printing press the Cleaning button for 3 seconds If it does not resolve the problem repeat the process for 1 or 2 times By turning off the product using the Power butto...

Page 92: ...er Note The illustrations show replacement of the light magenta ink cartridge but the instructions are the same for all the cartridges 1 Make sure that the Power light is on but not flashing 2 Open the ink cartridge cover Note Wait for 4 seconds or more before removing the ink cartridge Otherwise ink may squirt Lights Action Ink is low Obtain a replacement ink cartridge The ink cartridge has reach...

Page 93: ...he green IC chip on the side of the cartridge This can damage the ink cartridge Always install an ink cartridge immediately after removing the old cartridge If the cartridge is not installed promptly the print head may dry out and be unable to print Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain ...

Page 94: ...Replacing Ink Cartridges 94 6 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place 7 When you are finished replacing cartridges close the ink cartridge cover ...

Page 95: ...eps below to use the nozzle check utility 1 Make sure that an unprinted disc is installed in stacker 1 2 Make sure that no lights are indicating errors and that the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 21 4 Click the Utility tab then click the Nozzle Check button 5 Follow the on screen instructions Below are two sample nozzle check patterns Comp...

Page 96: ...r or from the product by using the buttons cCaution Do not open the ink cartridge cover while cleaning print head Print head cleaning stops if the ink cartridge cover is opened Print head cleaning consumes ink Excess print head cleaning will result in reduction of ink cartridge life Note Clean the print head only if print quality declines for example if the printout is blurry or the color is incor...

Page 97: ...n screen instructions The Power light flashes while the product performs the cleaning cycle cCaution Never turn off the product while the Power light is flashing Doing so may damage the product Note If print quality has not improved after repeating this procedure about four times turn the product off and wait at least six hours Then run the nozzle check again and repeat the head cleaning if necess...

Page 98: ...es turn the product off and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary If the print quality still has not improved at least one of your ink cartridges may be old or damaged and may need to be replaced See Replacing an Ink Cartridge on page 91 Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding you m...

Page 99: ...ligning the print head as described above print will appear out of alignment compared to printing surface Correcting the Printing Position If you notice a misalignment of vertical printing position you may be able to solve this problem by using the correcting the printing position utility in your printer driver Using the Correcting the Printing Position Utility Follow the steps below to adjust the...

Page 100: ...hort 1 Make sure the product is turned off and all the lights are off and then unplug the power cord from the electrical outlet 2 Use a soft clean cloth to carefully remove any dust or dirt If the dirt does not come off clean it using a soft clean cloth dampened with a mild detergent Then wipe the outside of the product dry with a dry soft cloth Note After cleaning the product close the disc cover...

Page 101: ...n cCaution Be careful to keep water away from the electronic components Do not spray the inside of the product with lubricants Dirt attached to stacker 3 or 4 should be wiped clean with a soft cloth moistened with neutral detergent Cleaning the Filter Clean the filter located on the rear of the product once every six months 1 Make sure the product is turned off and all the lights are off and then ...

Page 102: ...ch as the cumulative number of printed discs the free space of the maintenance box and the service life of the drives 1 Make sure that the product is connected to the computer via the USB cable and that the product is turned on 2 Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Setup 3 Select CD DVD BD Publi...

Page 103: ...ecommends the use of genuine Epson maintenance boxes The use of non genuine maintenance boxes may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Do not use any maintenance box removed from the product and left for a long period Do not tilt the used maintenance box Otherwise ink may leak Do not touch the green IC chip on the...

Page 104: ...ing materials wWarning The product is heavy so have two people lift the product cCaution When storing or transporting the product do not tilt it stand it up vertically or turn it upside down If you need to transport the product carefully prepare and repack it using the original box and packing materials in order to protect the product from shock Be sure to remove the two drives before transporting...

Page 105: ...stacker 4 tray Secure them with tape 7 Attach the protective materials to both sides of the product 8 Repack the product and accessories in the original box Note Keep the product level during transport Be sure to remove the protective materials and tape from the product before using it again Be sure to lift the product by the correct positions as shown below ...

Page 106: ...ve a specific problem relating to publishing quality a problem not related to publishing quality a disc feeding problem or if the product does not publish at all refer to the appropriate section To solve a problem you may need to cancel publishing See Canceling Publishing on page 87 Error Indicators You can identify many common problems using the lights on your product If the product stops working...

Page 107: ...Error Ink Stacker 1 2 3 4 Disc pick up error Resolve the problem as follows 1 Open the disc cover and fan the discs inside the input stacker 2 Close the disc cover and publish disc again If the same error occurs frequently contact your dealer Multiple feed error Resolve the problem as follows 1 Open the disc cover 2 Remove the discs from both the drive tray and the printer tray 3 Fan the discs ins...

Page 108: ...heck inside for any objects then turn on the product again If the same error occurs frequently contact your dealer Do not remove disc from the arm by hand if arm is picking up the disc This may damage the arm To remove the disc from the arm turn on the product again and let initializing process remove the disc Lights Conditions Remedies Power Busy Error Ink Stacker 1 2 3 4 Stacker 3 is inserted wh...

Page 109: ... of the stacker becoming empty Stacker 2 is empty Load discs into stacker 2 Note The Stacker lamp flashes when the source stacker is out of discs however the timing of the light flashing may not match the timing of the stacker becoming empty Stacker 1 is overloaded Remove discs so that discs are below the red line Stacker 2 is overloaded Remove discs so that discs are below the red line Stacker 3 ...

Page 110: ...t installed correctly Replace the ink cartridge or reinstall it If the ink cartridge is not recognized even if it is installed correctly there may be dirt on the green circuit board Wipe it with soft cloth and install it again The product will stop operation before ink is completely empty in order to maintain print head quality Therefore some ink will be left in the ink cartridge It is recommended...

Page 111: ...it again Printer maintenance error A printer maintenance error has occurred Turn off the product and contact your dealer Internal error Turn off the product and check inside for any objects If the same error occurs frequently contact your dealer Leaving the product off after the error may result in clogging of print head Make sure to turn on the product immediately after it is turned off If resumi...

Page 112: ...rive with EPSON Total Disc Setup and resume the job Check if the drive has reached the end of its service life If so replace the drive See Getting Maintenance Information on page 102 and Replacing the Drive on page 103 If the same error occurs frequently contact your dealer Invalid disc error An invalid disc error has occurred such as the disc may not be blank or the disc does not have enough spac...

Page 113: ...ormation on the product status There are three ways to access EPSON Total Disc Monitor When you send a job to the product EPSON Total Disc Monitor appears In the EPSON Total Disc Maker window click the Publish button From the Tool menu select Start Total Disc Monitor Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Tot...

Page 114: ...ps for better publishing Ink Cartridge Status This provides a graphic display of the ink cartridge status Note Printable copies is an approximate value based on the number of labels that can be printed from the present time when printing the same label as last time This value may differ from the actual value as a result of influences such as the printing data and printing environment Up to 1000 is...

Page 115: ...roduct A disc is not jammed inside the product If it is remove the jammed disc See Disc Jams on page 116 The ink cartridges have not reached replacement time If a cartridge has reached its replacement time replace it See Replacing an Ink Cartridge on page 91 If a disc does not feed from the input stacker 1 Open the disc cover 2 Remove blank discs from the stacker 3 Fan a stack of discs to prevent ...

Page 116: ...ur dealer 1 Open disc cover 2 Remove the disc from the tray 3 Remove discs from the input stacker 4 Insert other discs into the input stacker 5 Close the disc cover and the job will resume Disc Jams If a disc is left in the drive or printer tray it will be ejected when you turn off on the product If you cannot remove the disc by restarting the product follow the procedures below If a disc is stuck...

Page 117: ...uct is turned off and wait more than one minute until disc rotation is stopped before accessing with the eject hole Note If you cannot easily remove a foreign object do not use force and do not disassemble the product Call your dealer for assistance If the arm is stopped while picking up disc do not try removing disc by hand This may result in damaging the arm If such an error occurs turn off on t...

Page 118: ...ng the product where dust or smoke is abundant It may result in write read error If a disc write read error occurs frequently check the following The disc is not damaged The disc is high quality The product is used within acceptable environmental conditions The product is not subject to vibration or shock The fan filter is not clogged with dust The printer tray is not dirty The drive has not reach...

Page 119: ...tions below Click the caption under the illustration that best resembles your printout Good sample Good sample Horizontal Banding on page 120 Vertical Misalignment on page 120 Horizontal Banding on page 120 Vertical Misalignment on page 120 Incorrect or Missing Colors on page 121 Blurry or Smeared Printout on page 121 ...

Page 120: ...product See Publishing Discs on page 24 Vertical Misalignment Run the print head alignment utility See Aligning the Print Head on page 98 Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product See Publishing Discs on page 24 Banding Make sure the printable side of the disc is face up in the stacker Run the head cleaning utility to clear an...

Page 121: ...ing an Ink Cartridge on page 91 Blurry or Smeared Printout Use genuine Epson ink cartridges Make sure the product is on a flat stable surface that extends beyond the base in all directions The product will not operate properly if it is tilted Make sure your disc is not damaged dirty or too old Make sure your disc is dry and the printable side is facing up Make sure the label type selected in the p...

Page 122: ...ze you are using Check the Main window See the printer driver online Help for details Uninstall the printer driver then reinstall it See Uninstalling Software on page 23 The printing location may shift depending on the disc used Perform print head alignment or correcting the printing position See Correcting the Printing Position on page 99 The ink receptor layer may shift from the center of the di...

Page 123: ...the product for about thirty minutes with the power on The product will recover after about 3 hours with the power off After you restart the product will print at normal speed Uninstall the printer driver then reinstall it See Uninstalling Software on page 23 Ink Adheres to the Recording Surface Depending on the type of disc ink may adhere to the recording surfaces if they are stacked right after ...

Page 124: ... a smaller size You may need to install more memory in your computer Uninstall the printer driver then reinstall it See Uninstalling Software on page 23 The Ink Light is Flashing or is On after you Replace the Cartridge Make sure the ink cartridge is correctly installed Software Cannot be Installed Is the USB cable unplugged Make sure the USB cable is firmly connected Does the USB cable match the ...

Page 125: ...nance Box Nearly Full Message is Displayed by the Software The maintenance box is nearly full See Replacing the Maintenance Box on page 103 Disc Cannot be Published If the user is logged on as a guest and could not access the service terminal service must be enabled before publishing except for Windows 7 or Windows Vista Contact administrator for terminal service settings Disc Information Cannot b...

Page 126: ...t is not recognized with EPSON Total Disc Setup after if even either one of the drives is replaced the drive may not be inserted correctly Turn off the product disconnect the power cable from the wall outlet and then firmly push the replaced drive completely inside ...

Page 127: ... give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for ...

Page 128: ... Users in Australia Contacts for information support and services are Epson Australia Pty Ltd 3 Talavera Road North Ryde NSW 2113 Australia Phone 02 8899 3666 Fax 02 8899 3777 If you need the latest drivers FAQs manuals or other downloadable access the site at http www epson com au Help for User s in Southeast Asia Contacts for information support and services are PT Epson Indonesia Wisma Kyoei Pr...

Page 129: ...28 8288 Fax 03 5621 2088 Helpdesk 03 5521 5888 www epson com my Epson Thailand CO Ltd 195 Empire Tower 42nd Floor South Sathorn Road Yannawa Sathorn Bangkok 10120 Thailand Tel 0 2685 9888 Fax 0 2685 9889 Helpdesk 0 2685 9899 www epson co th Epson Philippines Corporation 8th Floor Anson s Centre 23 ADB Avenue Pasig City 1605 Philippines Trunkline 63 2 706 2609 Customer Care Trunkline 63 2 706 2609 ...

Page 130: ...nk cartridge cover Secures the ink cartridges Open only when installing or replacing ink cartridges b Control panel Use the button and monitor the lights to control your product See the next section for details c Disc cover Open when loading or taking out the discs d Power button Turns the product on or off a b c d ...

Page 131: ... the product g Interface cable locking saddle Use this for directing and gathering the cable h Air vent Leave at least 10 cm 3 94 between the back of the product and the wall for ventilation i Maintenance box cover Open this cover when replacing a maintenance box or removing a disc stuck in the printer tray e f g h i ...

Page 132: ...put or output stacker Holds up to about 50 discs n Lock lever Use this lever to lock or unlock stacker 4 Lock the lever when you use stacker 3 o Stacker 3 Use stacker 3 as a disc output stacker Holds up to about 50 discs p Stacker 4 Use stacker 4 as a disc output stacker Holds up to about 5 discs q Printer Prints on label surface of discs r Drive 2 Writes reads data on the recording surface of dis...

Page 133: ... errors on disc transfer stacker drive or printer occur Flashes when a problem occurs with the product INK On when an ink cartridge has reached its replacement time or is not correctly inserted Flashes when ink is low Flashes rapidly when the maintenance box has reached its replacement time or is not correctly inserted STACKER On when the stacker is overloaded with discs or when stacker 3 is not r...

Page 134: ...producer epson com United States and Canada Epson also offers the specified CD R DVD R and BD R discs for all your writing and printing needs Product Product name Product number Ink cartridge Cyan PJIC1 C C13S020447 Light Cyan PJIC2 LC C13S020448 Light Magenta PJIC3 LM C13S020449 Magenta PJIC4 M C13S020450 Yellow PJIC5 Y C13S020451 Black PJIC6 K C13S020452 Maintenance box PJMB100 C13S020476 BD Dri...

Page 135: ...humidity and high temperature conditions discs may adhere to each other If an automatic duplication machine is used please check the disc before using Please treat the recording surface blue green colored side and printing surface carefully so they do not have fingerprints dirt dust water or scratches Dust and dirt on the recording surface should be wiped gently with soft dry cloth commercially av...

Page 136: ...rive with a holding mechanism larger than 33 mm or an automotive drive Depending on the condition used the printing surfaces may stick A published CD DVD BD may not be readable on another type of drive or player due to compatibility The recording surface side has a concentric ring projection called the stack ring Depending on the disc projection of the stack ring is small and use of such a disc ma...

Page 137: ...ly if storing for long period of time Avoid storing in high temperatures and high humidity which may result in blurriness and stickiness of the printing surface Printable area The printable area is the area available for label printing The printable area can be set from the Set Inner Outer Diameter screen of EPSON Total Disc Maker In the Set Inner Outer Diameter screen you can select Standard Wide...

Page 138: ...eing used Check whether coloration of print made on the rib stack ring is not uniform Printing on the rib stack ring may cause ink sticking disc sticking and ink erasure after printing Measures to be taken when printing outside printable area When printing inside the inner diameter results in ink sticking disc sticking and ink erasure take the following action to avoid that Set Drying Time on the ...

Page 139: ...Do not store ink cartridges in high or freezing temperatures or in direct sunlight To ensure that you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your product indicates to replace the cartridge The yields quoted for you do not include this reserve Cartridge yields vary considerably based on images printed print setti...

Page 140: ...e speed of 40x writing 600 MB data and Speed Bidirectional printing DVD 15 discs hr When using EPSON specified DVD R drive speed of 12x writing 3 8 GB data and Speed Bidirectional printing BD 8 5 discs hr When using EPSON specified BD R drive speed of 8x writing 23 8 GB data and Speed Bidirectional printing Print only Quality Speed 2 65 discs hr Bidirectional printing Quality Speed 1 45 discs hr B...

Page 141: ...0x 4x DVD R 12x 8x 6x 4x 2 4x 1 2x DVD R 12x 8x 6x 4x 2 4x 2x 2 DVD R DL 8x 6x 4x 2 4x 1 2x DVD R DL 8x 6x 4x 2 4x 2x 2 BD R 8x 3 6x 4x 2x BD R DL 8x 3 6x 4x 2x Drive Two drives tray loading type Stacker capacity Stacker 1 to 3 Max about 50 discs Stacker 4 Max about 5 discs Dimensions Width 377 mm 14 8 inches Depth 493 mm 19 4 inches Height 348 mm 13 7 inches Weight Approx 24 kg 53 lb with accesso...

Page 142: ...ration 1 20 to 80 RH Storage 1 5 to 85 RH Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class A CAN CSA CEI IEC CISPR 22 Class A AS NZS CISPR22 Class A Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class A EN61000 3 2 EN61000 3 3 EN55024 GOST R IEC60950 1 CISPR Pub 22 Compliance USB 3 0 USB 2 0 Communication speed Super Speed 5 Gbps Hi Speed 480...

Page 143: ... discs printed The maintenance box is estimated to need replacing after about 30 000 discs Based on printing 3 000 discs per month bidirectional Actual results will vary based on such factors as images printed print settings media type frequency of use and temperature ...

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