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Solving Problems

Checking the Printer Status

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.

Error Messages

Solutions

Printer error. Turn power off and on again. For
details, see your documentation.

If the error message still appears after turning the power off and on
again, contact Epson support.

Ink low.

You can continue printing until you are prompted to replace the ink
cartridge. However, prepare a new cartridge as soon as possible.

You need to replace the ink cartridge.

To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.

Paper Configuration is disabled. Some features
may not be available. For details, see your
documentation.

If

Paper Configuration

is disabled, you cannot use AirPrint. To use

AirPrint, enable

Paper Configuration

.

Battery error. See documentation. Printer will be
turned off automatically.

The battery may be damaged. Replace the battery, or contact Epson
support to request maintenance.

There is a problem with the battery. Printer
shutting down

The battery may be damaged. Replace the battery, or contact Epson
support to request maintenance.

The printer's ink pad is nearing the end of its
service life. Please contact Epson Support.

Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.

Press the

x

button to resume printing.

The printer's ink pad is at the end of its service
life. Please contact Epson Support.

Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.

Combination of IP address and subnet mask is
invalid. See documentation.

Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.

Update the root certificate to use cloud services.

Run Web Config, and then update the root certificate.

Recovery Mode

The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.

1. Connect the AC adapter to the printer, and then connect the
computer and the printer with a USB cable. (During recovery mode, you
cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.

User's Guide

Solving Problems

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Summary of Contents for PM-520 series

Page 1: ...User s Guide NPD5634 01 EN ...

Page 2: ...penses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the...

Page 3: ...tion Apple Macintosh Mac OS OS X Bonjour Safari iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Google Cloud Print Chrome Chrome OS and Android are trademarks of Google Inc Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the Unite...

Page 4: ...sing the printer on a network and on solving problems You can obtain the latest versions of the above manuals with the following methods Paper manual Visit the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you...

Page 5: ...ws XP refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Mac OS...

Page 6: ...e operating instructions Place AC adapter near a wall outlet where the plug can be easily unplugged Do not leave the printer in direct sunlight near heaters inside cars or other locations that are subject to high temperatures The printer may be deformed or ink may leak Take care not to spill liquid on the printer and the AC adapter and not to handle the printer and the AC adapter with wet hands Th...

Page 7: ...humidity Do not handle the battery with wet hands or use it in locations near water If the battery gets wet or is immersed in water an excessive current will flow during charging As a result the battery could become hot emit smoke rupture or catch fire Do not incinerate or heat the battery Otherwise the battery could become hot emit smoke rupture or catch fire Do not allow the battery to come into...

Page 8: ... not be able to charge the battery If the protection circuit is damaged the battery could become hot emit smoke rupture or catch fire If the battery is not fully charged within the specified time stop charging Otherwise the battery could become hot emit smoke rupture or catch fire The battery has polarity Do not forcefully connect the battery to the charger or product even if the battery cannot be...

Page 9: ...nside the printer during printing Do not touch the white flat cable inside the printer Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Do not move the print head by hand otherwise you may damage the printer Always turn the printer off using the P button When the optional battery is not connected do not unplug the printer or turn off the...

Page 10: ...leaning Do not use liquid or chemical cleaners The exterior cover of the LCD screen could break if it receives a heavy impact Contact your dealer if the screen s surface chips or cracks and do not touch or attempt to remove the broken pieces Protecting Your Personal Information When you give the printer to someone else or dispose of it erase all the personal information stored in the printer s mem...

Page 11: ...er This cover should usually be closed D Rear paper feed cover Prevents foreign substances from entering the printer When opened it supports loaded paper E Control panel Displays the status of the printer and allows you to make various printer settings F Handle Use this to carry the printer G Power light Turns on when the power is on Flashes when the printer is operating or an error occurs User s ...

Page 12: ... C Charge the battery within a range of 3 to 50 C 37 4 to 122 F I SD card slot Insert a memory card A Printer cover Prevents foreign substance from entering the printer Open when replacing the ink cartridge or removing jammed paper inside the printer B Ink cartridge holder Install the ink cartridge Ink is ejected from the print head nozzles underneath C Output tray Holds the ejected paper D Extern...

Page 13: ...handle To remove the handle move the handle forward grasp it with both hands and then spread it outwards After removing the handle be sure to attach the handle hole caps that came with your printer otherwise dust or foreign substances may enter the printer cImportant Keep the handle hole caps out of the reach of children Note When you reattach the handle check the shapes of the handle and handle h...

Page 14: ...g while the printer is operating or processing data B Selects the number of pages to print C Stops the current operation D Displays the home screen E Returns to the previous screen F Use the u d l r buttons to select a menu and then press the OK button to open the selected menu G Starts an operation such as printing User s Guide Printer Basics 14 ...

Page 15: ...n learn the meaning of the icons in the Help menu D Function icons and names are displayed as mode icons Print Photos Allows you to print photos on your memory card Setup Allows you to perform maintenance printer setup and network settings Help Displays help information on basic operations meaning of the icons displayed on the LCD screen and troubleshooting information Wi Fi setup Displays menus t...

Page 16: ...ng characters highlight Done and then press the OK button The displayed screen varies depending on the settings items The following is the screen for entering the password for your Wi Fi network Icons Descriptions AB12 Changes letters to uppercase ab12 Changes letters to lowercase Symbol Displays symbols l r Moves the cursor to the left or right Deletes a character to the left backspace Space Ente...

Page 17: ...ecting to a Smart Device on page 20 Making Wi Fi Settings from the Printer on page 20 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts as an access point and you can connect up to four devices to the printer without having...

Page 18: ...ller to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with computers with disc drives Insert the software disc int...

Page 19: ... Windows Select the connection type and then click Next Mac OS X Select the connection type Follow the on screen instructions The necessary software is installed User s Guide Network Settings 19 ...

Page 20: ... push button setup After connecting the printer to the network connect to the printer from the device that you want to use computer smart device tablet and so on Related Information Making Wi Fi Settings Manually on page 20 Making Wi Fi Settings by Push Button Setup on page 21 Making Wi Fi Settings by PIN Code Setup WPS on page 22 Making Wi Fi Direct Simple AP Settings on page 23 Making Advanced N...

Page 21: ...ovided with the access point or contact the person who set it up 7 Check the settings and then press the OK button 8 Select whether or not you print a network connection report after finishing the settings If you fail to connect load paper and then press the button to print a network connection report Related Information Checking the Network Connection Status on page 25 Cannot Make Network Connect...

Page 22: ... to set up if an access point is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the access point 1 Select Setup on the home screen and then press the OK button 2 Select Network Settings and then press the OK button 3 Select Wi Fi setup on the home screen and then press the OK button 4 Select PIN Code Setup WPS and then press the OK button 5 Use your computer to enter ...

Page 23: ... OK button 2 Select Wi Fi Direct and then press the OK button 3 Press the OK button 4 Press the OK button to start the setup Note This step is skipped when the device has already been connected over a Wi Fi Direct Simple AP connection If this is the first time the device has been connected you can change the password for the Wi Fi Direct Simple AP connection Press the d button and follow the on sc...

Page 24: ...atically by DHCP Manual Select when you do not want the device s IP address to be changed Enter the IP address subnet mask default gateway primary DNS server and secondary DNS server according to your network environment Press the OK button and go to step 7 6 Select the method for setting the DNS server Auto Select when you want to acquire the IP address automatically Manual Select when you want t...

Page 25: ...tup on the home screen and then press the OK button 2 Select Network Settings Network Status 3 To check other information press the l or r button to select the menu you want to check and then press the OK button Wi Fi Status Displays the network information Printer Name Obtain IP Address Default Gateway DNS Server Setup Mode and so on for Wi Fi connections Wi Fi Direct Status Displays the network ...

Page 26: ... the network connection report If an error has occurred check the network connection report and then follow the printed solutions Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report You can check the solutions from the URL or QR code printed on the network connection report User s Guide Network Settings 26 ...

Page 27: ...d then click Download in the download and connect part Click or double click the downloaded file to run the installer Follow the on screen instructions Setting up using the software disc only for the models that come with a software disc and users with computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Me...

Page 28: ...eck the message and then select Yes Disconnecting Wi Fi Direct Simple AP connection from the Control Panel Note When Wi Fi Direct Simple AP connection disabled all computers and smart devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected If you want to disconnect a specific device disconnect from the device instead of the printer 1 Select Setup on the home screen 2...

Page 29: ... then select Yes Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Select Setup on the home screen 2 Select Restore Default Settings Network Settings 3 Check the message and then select Yes User s Guide Network Settings 29 ...

Page 30: ...p too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout D...

Page 31: ...per does not feed correctly or if the printout has uneven colors or smears Note The availability of paper varies by location For the latest information on paper available in your area contact Epson support Commercially Available Paper The following paper is available only when printing from computers or smart devices Media Name Size Loading Capacity Sheets or Envelopes Manual 2 Sided Printing Bord...

Page 32: ...lossy Photo Paper Glossy Plain paper 2 plain papers 3 plain papers Envelope Envelope 3 Envelope 1 For smart devices these media types can be selected when printing using Epson iPrint 2 These paper types are compatible with Exif Print and PRINT Image Matching when printed by the printer driver For more information see the documentation that came with the Exif Print or PRINT Image Matching compatibl...

Page 33: ...der guard 3 Slide the edge guide 4 Load paper vertically along the left side of the rear paper feed with the printable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper User s Guide Loading Paper 33 ...

Page 34: ... Change using the u or d button press the OK button and then go to the next step Note When the Paper Setting Alert feature in the Printer Setup menu is enabled a message is displayed if the registered paper size and paper type settings differ from the print settings The paper setting screen is not displayed if you have disabled Paper Configuration in the following menu Go to step 8 In this situati...

Page 35: ...n also display the paper size and paper type settings screen by selecting the following menus Setup Printer Setup Paper Source Setting Paper Setup 8 Open the output tray Note Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 30 Available Paper and Capacities on page 31 ...

Page 36: ...et stuck Related Information Supported Memory Card Specifications on page 128 Inserting and Removing a Memory Card 1 Insert a memory card into the printer The printer starts reading the data and the light flashes When reading is complete the light stops flashing and remains on cImportant Insert a memory card straight into the printer User s Guide Inserting a Memory Card 36 ...

Page 37: ...t If you remove the memory card while the light is flashing the data in the memory card may be lost Note If you access the memory card from a computer you need to operate the computer to safely remove the removable device Related Information Supported Memory Card Specifications on page 128 User s Guide Inserting a Memory Card 37 ...

Page 38: ... or r button and set the number of copies using the or button When printing more than one photo repeat this procedure Note The following menus that are displayed by pressing the d button help you select photos easily when you have many photos on your memory card Browse Use the Browse by Date menu to sort photos by date and then select all photos of the same date at the same time Display Options Us...

Page 39: ...ave 1000 or more photos on your memory card photos are automatically divided into groups containing a maximum of 999 photos and the Select Group screen is displayed Select a group containing the photos you want to print 3 Enter Print Photos from the home screen using the l or r button and then press the OK button 4 Select Photo Layout Sheet using the u or d button and then press the OK button 5 Se...

Page 40: ...d button and then press the OK button Note The following menus help you select photos easily when you have many photos on your memory card To use this menu press the d button in automatic layout or select Menu in manual layout Browse Use the Browse by Date menu to sort photos by date and then select all photos of the same date at the same time Display Options Use the 9 up menu to display nine phot...

Page 41: ...8 mm 13 18 cm 5 7 in size 29 33 mm 2 up 4 up 8 up 20 up Prints 2 4 8 or 20 copies of different photos In 20 up layout photo information is printed on each photo Upper 1 2 Lower 1 2 Prints a photo on the upper or lower half of the photo paper Photo ID Prints 4 copies of one photo at 35 45 mm and 50 50 mm P I F Displayed when the memory card contains P I F frames P I F frames are layout data printed...

Page 42: ...s Browse Browse by Date Displays the photos on the memory card sorted by date Select a date to display all photos saved on that date Cancel Browse Cancels sorting photos and displays all the photos Select Photos Select All Photos Selects all the photos on the memory card and sets the number of prints Cancel Photo Selection Returns the number of prints of all photos to 0 zero Display Options 1 up D...

Page 43: ... the image is cropped if it extends beyond the long side of the paper This feature may not work for panorama photos Menu Options for Photo Adjustment Enhance Select one of the image adjustment options Select Photo Enhance to produce sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original image data Select P I M to adjust the image by u...

Page 44: ... the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Document Size Select the paper size you loaded in the printer Borderless Select to print with no margins around the image In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the p...

Page 45: ...r and Capacities on page 31 Loading Paper in the Rear Paper Feed on page 32 Guide to Windows Printer Driver on page 95 List of Paper Types on page 32 Printing Basics Mac OS X Note Explanations in the section use TextEdit as an example Operations and screens differ depending on the application See the application s help for details 1 Load paper in the printer 2 Open the file you want to print 3 Sel...

Page 46: ...make settings When printing on envelopes select landscape orientation 5 Select Print Settings from the pop up menu Note On Mac OS X v10 8 x or later if the Print Settings menu is not displayed the Epson printer driver has not been installed correctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following...

Page 47: ...nter driver prints automatically separating even pages and odd pages When the printer has finished printing the odd pages flip the paper over following the instructions to print the even pages You can also print a booklet that can be created by folding the printout Note This feature is not available for borderless printing If you do not use paper that is suitable for 2 sided printing the print qua...

Page 48: ...finished printing a pop up window is displayed on the computer Follow the on screen instructions Related Information Available Paper and Capacities on page 31 Loading Paper in the Rear Paper Feed on page 32 Printing Basics Windows on page 44 Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper Printing Several Pages on One Sheet Windows Note This f...

Page 49: ...ws on page 44 Printing Several Pages on One Sheet Mac OS X 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select Layout from the pop up menu 5 Set the number of pages in Pages per Sheet the Layout Direction page order and Border 6 Set the other items as necessary 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 32 Printing Ba...

Page 50: ...n and More Options tabs as necessary and then click OK 6 Click Print Related Information Loading Paper in the Rear Paper Feed on page 32 Printing Basics Windows on page 44 Printing to Fit the Paper Size Mac OS X 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select the size of the paper you set in the application as the Paper Size setting 5 Select Paper H...

Page 51: ...ile you want to print 3 Access the printer driver window 4 Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster from Multi Page on the Main tab 5 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading...

Page 52: ... make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks User s Guide Printing 52 ...

Page 53: ...and align the cross marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks User s Guide Printing 53 ...

Page 54: ...rom the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks User s Guide Printing 54 ...

Page 55: ...7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 55 ...

Page 56: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 56 ...

Page 57: ...printing features available on the printer driver Related Information Windows Printer Driver on page 94 Mac OS X Printer Driver on page 97 Adding a Printing Preset to Print Easily If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 57 ...

Page 58: ...ding on the application See the application s help for details Select Page Setup or Print from the File menu Select the printer from Format For select the paper size and then enter a percentage in Scale Close the window and then print following the basic printing instructions Adjusting the Print Color You can adjust the colors used in the print job PhotoEnhance produces sharper images and more viv...

Page 59: ...ck Watermark Features on the More Options tab and then select a watermark Click Settings to change details such as the density and position of the watermark Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper See the application s help for details Note By printing on genuine Epson photo paper the ink quality is maxi...

Page 60: ...ork as your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service Related Information Epson Connect Service on page 92 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code http ipr to a Printing Using Epson iPrint Start Epson iPrint from your smart devic...

Page 61: ...ct what you want to print such as photos documents and web pages E Displays the screen to make print settings such as paper size and paper type F Displays the paper size When this is displayed as a button press it to display the paper settings currently set on the printer G Displays photos and documents you selected H Starts printing Note To print from the document menu using iPhone iPad and iPod ...

Page 62: ...Print page on the Apple website Related Information Loading Paper in the Rear Paper Feed on page 32 Printing from a Digital Camera Note You can print photos directly from a PictBridge compatible digital camera For more details on making operations on your camera see the documentation provided with your camera Usually digital camera settings are given priority however in the following situations th...

Page 63: ...nts press the OK button and then change the settings if necessary Select the setting items using the u or d button and change settings using the l or r button 5 Turn on the digital camera and then connect to the printer using a USB cable Note Use a USB cable that is shorter than two meters 6 Select the photos you want to print from the digital camera make settings such as the number of copies and ...

Page 64: ... using the u or d button and change settings using the l or r button 5 Connect the digital camera to the same network as the printer 6 Display the list of available printers on the digital camera and then select the printer you want to connect to Note To check the printer s name select Setup Network Settings Network Status from the home screen If your digital camera has a function that allows you ...

Page 65: ...rinting from the computer In this case cancel the print job by using the printer s control panel Canceling Printing Printer Button Press the y button to cancel the print job in progress Canceling Printing Windows 1 Access the printer driver window 2 Select the Maintenance tab 3 Click Print Queue 4 Right click on the job you want to cancel and then select Cancel Related Information Windows Printer ...

Page 66: ...rcumstances may cause erratic printer behavior The following is the code for the optional battery For worldwide users PictureMate battery C12C932941 For users in India PictureMate battery C12C932951 Installing the Battery 1 Make sure that the ink cartridge is installed and initial ink charging is complete 2 Turn off the printer by pressing the P button 3 Disconnect all cables such as the power cor...

Page 67: ...sert the battery until it is fixed in place 6 Close the battery cover Removing the Battery 1 Turn off the printer by pressing the P button 2 Open the battery cover User s Guide Using the Optional Battery 67 ...

Page 68: ...ry may not be fully charged or the battery may deteriorate if you charge it in low or high temperatures Charging only takes place if the printer is idle in sleep mode or turned off If the battery s usable time is significantly short even after the battery is fully charged the battery may be at the end of its service life We recommend replacing the battery with a new one If you do not use the print...

Page 69: ...Storing and Disposing the Battery Store the battery out of children s reach in order to avoid troubles by swallowing When not using the printer for a long period of time remove the battery from the printer and store them separately to avoid over discharging the battery Do not store the battery where the temperature is very high Before disposing of the battery make sure you discharge them completel...

Page 70: ...ice life of the maintenance box select Maintenance box using the u or d button and then press the OK button Checking the Status of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Moni...

Page 71: ... normal room temperature and keep them away from direct sunlight Epson recommends using the ink cartridge before the date printed on the package For best results use up ink cartridge within six months of opening the package For best results store ink cartridge packages with their bottom down After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for...

Page 72: ... printer may not be able to print If you remove the cartridge from the printer for later use or to dispose of it make sure you put the cap back on the cartridge s ink supply port to prevent ink from drying out or to prevent surrounding areas from getting smeared by ink This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each...

Page 73: ...y settings This is because a mixture of color inks is used to create black The ink in the ink cartridge supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore this cartridge may print fewer pages compared to subsequent ink ca...

Page 74: ... then remove only the yellow tape 3 Remove the cap cImportant Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing 4 Press the x button User s Guide Replacing Ink Cartridges and Other Consumables 74 ...

Page 75: ...lly cImportant Finish ink cartridge replacement as soon as possible Otherwise some ink may be consumed to guarantee printer performance 7 Insert the ink cartridge diagonally into the cartridge holder and gently push it down until it clicks into place User s Guide Replacing Ink Cartridges and Other Consumables 75 ...

Page 76: ...rounding areas from getting smeared by ink Do not turn off the printer during ink charging If the ink charging is incomplete you may not be able to print Related Information Ink Cartridge Code on page 71 Ink Cartridge Handling Precautions on page 71 Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box The following is the code for the genuine Epson maintenance box T2951...

Page 77: ...to stop printing when the absorbing capacity of the maintenance box has reached its limit Whether and how often this is required will vary according to the number of pages you print the type of material that you print and the number of cleaning cycles that the printer performs Replace the maintenance box when you are promoted to do so The Epson Status Monitor your LCD or lights on the control pane...

Page 78: ... and then turn the printer over with the back side on the bottom 5 Push the tabs on the maintenance box cover and then remove the cover 6 Slide the maintenance box as shown in the illustration and then remove the box User s Guide Replacing Ink Cartridges and Other Consumables 78 ...

Page 79: ... used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut cImportant Do not drop or throw the maintenance box or subject it to strong shocks 8 Insert the new maintenance box all the way into the printer and then slide it to install it User s Guide Replacing Ink Cartridges and Other Consumables 79 ...

Page 80: ...cks into place When the cover cannot be reattached the maintenance box may not be installed correctly Remove the maintenance box and re install it Related Information Maintenance Box Code on page 76 Maintenance Box Handling Precautions on page 76 User s Guide Replacing Ink Cartridges and Other Consumables 80 ...

Page 81: ...We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Checking and Cleaning the Print Head Control Panel 1 Load 3 5 5 in 9 13 cm size or larger plain paper in the printer 2 Enter Setup from the home screen using the l or r button and then press the OK button 3 Sele...

Page 82: ...ndows 1 Load 3 5 5 in 9 13 cm size or larger paper in the printer 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 32 Windows Printer Driver on page 94 Checking and Cleaning the Print Head Mac OS X 1 Load 3 5 5 in 9 13 cm size or larger paper in the printer 2 Select Sy...

Page 83: ...the OK button 5 Follow the on screen instructions to print the alignment pattern 6 Follow the on screen instructions to align the print head Find and select the number for the most solid pattern in each group using the u or d button and then press the OK button Note The test pattern may vary by model Related Information Loading Paper in the Rear Paper Feed on page 32 Cleaning the Paper Path When t...

Page 84: ...ve sheet and then load it in the printer 2 Enter Setup from the home screen using the l or r button and then press the OK button 3 Select Maintenance using the u or d button and then press the OK button 4 Select Paper Guide Cleaning using the u or d button and then press the OK button 5 Follow the on screen instructions to clean the roller inside Note Repeat this procedure until the paper is not s...

Page 85: ...duct s energy efficiency Please consider the environment before making any change Saving Power Control Panel 1 Enter Setup from the home screen using the l or r button and then press the OK button 2 Select Printer Setup using the u or d button and then press the OK button 3 Select Power Off Timer or Sleep Timer using the u or d button and then press the OK button 4 Select the setting using the u o...

Page 86: ... Menu Options for Battery Select the menus on the control panel as described below Setup Battery Displays the status the approximate level and warnings of the optional battery Menu Options for Maintenance box Select the menus on the control panel as described below Setup Maintenance box Displays the approximate service life of the maintenance box When the mark is displayed the maintenance box is n...

Page 87: ... on page 83 Menu Options for Printer Setup Select the menus on the control panel as described below Setup Printer Setup Paper Source Setting Paper Setup Select the paper size and paper type you loaded in the paper source Paper Setting Alert Select On to display a warning if the paper settings print settings for the print job do not match the printer s paper settings that you made when you loaded t...

Page 88: ...tup Network Settings Network Status Displays the network settings and connection status Wi Fi setup Wi Fi Setup Wizard Select a SSID enter a password and then connect the printer to a wireless Wi Fi network Push Button Setup WPS Connects the printer to a wireless Wi Fi network by pressing a WPS push button on a wireless router PIN Code Setup WPS In the wireless router utility enter the PIN code di...

Page 89: ...age 22 Disconnecting Wi Fi Direct Simple AP connection from the Control Panel on page 28 Menu Options for Epson Connect Services Select the menus on the control panel as described below Setup Epson Connect Services Status Check whether or not the printer is registered and connected to the Epson Connect services Email Address Check the printer s email address that is registered to the Epson Connect...

Page 90: ...cribed below Setup External Device Setup Change the print settings to print directly from an external device such as a digital camera See related information for an explanation on each setting item Related Information Menu Options for Paper and Print Settings on page 42 Menu Options for Photo Adjustment on page 43 Menu Options for File Sharing Setup Select the menus on the control panel as describ...

Page 91: ...ed below Setup Restore Default Settings Network Settings Resets the network settings to their defaults All Except Network Settings Resets all settings except for network settings to their defaults All Settings Resets all settings to their defaults User s Guide Menu Options for Setup Mode 91 ...

Page 92: ...bsite for details https www epsonconnect com http www epsonconnect eu Europe only Web Config Web Config is an application that runs in a web browser such as Internet Explorer and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network Note The ...

Page 93: ...ow the steps below to run Web Config 1 Access the devices and printers screen in Windows Windows 10 Right click the start button or press and hold it and then select Control Panel View devices and printers in Hardware and Sound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control ...

Page 94: ...ct Printing preferences Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Cl...

Page 95: ...river for Windows To view explanations of the setting items right click on each item and then click Help Main Tab You can make basic settings for printing such as paper type or paper size You can also make settings for printing both sides of the paper or printing multiple pages on one sheet User s Guide Network Service and Software Information 95 ...

Page 96: ...ce Tab You can run maintenance features such as nozzle check and print head cleaning and by starting EPSON Status Monitor 3 you can check printer status and error information Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3 User s Guide Network Service and Software Information 96 ...

Page 97: ... keep it in top operating condition using the printer driver utility Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the operations for displaying the print screen may differ S...

Page 98: ...e print job to automatically fit the paper size you loaded Color Matching You can adjust the colors Color Options When you select EPSON Color Controls from the Color Matching menu you can select a color correction method Note On Mac OS X v10 8 x or later if Print Settings menu is not displayed Epson printer driver has not been installed correctly Select System Preferences from the menu Printers Sc...

Page 99: ...ac OS X Printer Driver Skip Blank Page Avoids printing blank pages Warning Notifications Allows the printer driver to display warning notifications Establish bidirectional communication Usually this should be set to On Select Off when acquiring the printer information is impossible because the printer is shared with Windows computers on a network or for any other reason Epson Easy Photo Print Epso...

Page 100: ...tion that checks for new or updated software on the internet and installs it You can also update the printer s firmware and manual Starting on Windows Windows 10 Click the start button and then select Epson Software EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button...

Page 101: ...ws 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Select Uninstall a program in Programs Windows XP Click Add or Remove Programs 5 Select the application you want to uninstall 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Click Uninstall Change or Uninstall Windows XP Click Change Remove or Remove Note If the User Account Control window is displayed click ...

Page 102: ...tion you want to uninstall and then drag it to the trash icon Related Information EPSON Software Updater on page 100 Installing Applications Connect your computer to the network and install the latest version of applications from the website Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling an application you need to uni...

Page 103: ...and the computer is connected to the internet 3 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer while updating Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website http ww...

Page 104: ...n support to request maintenance There is a problem with the battery Printer shutting down The battery may be damaged Replace the battery or contact Epson support to request maintenance The printer s ink pad is nearing the end of its service life Please contact Epson Support Contact Epson or an authorised Epson service provider to replace the ink pad It is not a user serviceable part The message w...

Page 105: ...nfig on page 92 Updating Applications and Firmware on page 103 Checking the Printer Status Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note You can also check the printer status by double clicking the printer icon on the taskbar If the printer icon is not added to the taskbar click Monitoring Preferences on the Maintenance tab and then select Re...

Page 106: ...per Feed Remove the jammed paper Removing Jammed Paper from Inside the Printer Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the printer cover User s Guide Solving Problems 106 ...

Page 107: ...2 Remove the jammed paper cImportant Do not touch the white flat cable or translucent part inside the printer Doing so may cause a malfunction 3 Close the printer cover User s Guide Solving Problems 107 ...

Page 108: ...ed correctly depending on the hardness or transparency of the paper Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Related Information Environmental Specifications on page 132 Paper Handling Precautions on page 30 Available Paper and Capacities on page 31 List of Paper Types on page 32 Paper Jams Load paper in the correct direction...

Page 109: ...et of paper at a time If you have the cleaning sheet use it to clean the roller inside the printer Related Information Available Paper and Capacities on page 31 Cleaning the Paper Path on page 83 Power and Control Panel Problems Power Does Not Turn On Make sure the power cord is securely plugged in Hold down the P button for a little longer When you cannot turn on the printer when running on batte...

Page 110: ...eted You can make settings automatically by using the installer Access the following website enter the printer s model number and then go to Setup http epson sn Checking the software and data If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size Install essential software Run Epson Software Updater from All Programs E...

Page 111: ...about 10 seconds and then turn on the devices in the following order access point computer or smart device and then printer Move the printer and computer or smart device closer to the access point to help with radio wave communication and then try to make network settings again Select Setup Network Settings Connection Check and then print the network connection report If the report shows that the ...

Page 112: ... point has multiple SSIDs and devices are connected to different SSIDs on the same access point Connect the computer or smart device to the same SSID as the printer An access point that is compliant with both IEEE802 11a and IEEE802 11g has SSIDs of 2 4 GHz and 5 GHz If you connect the computer or smart device to a 5 GHz SSID you cannot connect to the printer because the printer only supports comm...

Page 113: ...etwork disable the privacy separator on the access point See the manual provided with the access point for details Related Information Checking the SSID Connected to the Printer on page 113 Checking the SSID for the Computer on page 114 Checking the SSID Connected to the Printer Select Setup Network Settings Network Status SSIDs are displayed on each Wi Fi network and Wi Fi Direct network User s G...

Page 114: ... tray on the desktop Check the name of the connected SSID from the list displayed Mac OS X Click the Wi Fi icon at the top of the computer screen A list of SSIDs is displayed and the connected SSID is indicated with a check mark User s Guide Solving Problems 114 ...

Page 115: ...heck if the selected port is correct in Printer Properties Port Select Setup Network Settings Connection Check and then print the network connection report If the report shows that the network connection failed access the website from the QR code or URL on the network connection report and then solve the problem Try accessing any website from your computer to make sure that your computer s network...

Page 116: ... print head nozzles may be clogged and ink drops may not be discharged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 81 Banding or Unexpected Colors Appear The print head nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print hea...

Page 117: ... curled or the envelope is puffed up flatten it Do not stack the paper immediately after printing Dry the printouts completely before filing or displaying them When drying the printouts avoid direct sun light do not use a dryer and do not touch the printed side of paper When printing images or photos Epson recommends using genuine Epson paper rather than plain paper Print on the printable side of ...

Page 118: ...banding appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper When vertical banding appears or the paper is smeared clean the paper path Place the paper on a flat surface to check if it is curled If it is flatten it Make sure that you print on the printable side of the paper Use paper with a thickness within 0 0...

Page 119: ...ink Wipe the following part using a clean soft stick such as a cotton swab Do not touch the white flat cable or translucent part inside the printer Doing so may cause a malfunction Related Information Loading Paper in the Rear Paper Feed on page 32 Cleaning the Paper Path on page 83 User s Guide Solving Problems 119 ...

Page 120: ...n Color Management Related Information Menu Options for Photo Adjustment on page 43 Adjusting the Print Color on page 58 Colors Differ from What You See on the Display Display devices such as computer screens have their own display properties If the display is unbalanced the image are not displayed with proper brightness and colors Adjust the properties of the device Light shining into the display...

Page 121: ...y not be recognized correctly and printouts may not be correct Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate paper size setting Due to the printer s mechanism printouts have a margin of 10 mm around the edges when you print on A5 sized paper Adjust the margin setting in the application so that it falls within the printable area ...

Page 122: ...solved the problem try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page 101 Installing Applications on page 102 Other Printing Problems Printing Is Too Slow Close any unnecessary applications Lower the quality setting High quality printing slows down the printing speed Related Information Menu Options for Paper and Print Settings on page 4...

Page 123: ...in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences 2 Select A4 size as the Document Size setting 3 Select A5 size as the Output Paper Size on the screen displayed and then click OK 4 Click OK to close th...

Page 124: ...t write protected Check that the memory card has enough available memory If the available memory is low data cannot be saved Related Information Supported Memory Card Specifications on page 128 Application Is Blocked by a Firewall for Windows Only Add the application to the Windows Firewall allowed program in security settings on the Control Panel Is Displayed on the Photo Selection Screen is disp...

Page 125: ...hickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Normal printing A 3 0 mm 0 12 in B Smaller than A5 3 0 mm 0 12 in A5 10 0 mm 0 39 in C 37 0 mm 1 46 in D 39 0 mm 1 54 in Borderle...

Page 126: ... 46 in Interface Specifications For Computer Hi Speed USB For External USB Devices and PictBridge Hi Speed USB Network Function List Functions Supported Remarks Network Interfaces Ethernet Wi Fi Infrastructure Ad hoc Wi Fi Direct Simple AP Concurrent Connection Ethernet and Wi Fi Direct Simple AP Wi Fi Infrastructure and Wi Fi Direct Simple AP User s Guide Appendix 126 ...

Page 127: ...rint Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS X IPv4 IPv6 IPP Printing Windows Mac OS X IPv4 IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print IPv4 AirPrint iOS Mac OS X IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Google Cloud Print IPv4 IPv6 ...

Page 128: ...omplies with either IEEE 802 11b g n or IEEE 802 11b g depending on location of purchase 2 IEEE802 11n is only available for the HT20 3 Not supported for IEEE 802 11b 4 Complies with WPA2 standards with support for WPA WPA2 Personal Security Protocol SSL TLS HTTPS Server Client IPPS Supported Third Party Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Google Cloud Print External S...

Page 129: ...acities CD R Drive 1 DVD R Drive 1 Blu ray Drive 1 CD ROM 2 CD R 700 MB DVD ROM 2 DVD R 4 7 GB CD RW DVD R DVD RW DVD RAM and Blu ray Disc are not supported MO Drive 1 1 3 GB HDD 1 USB Flash Drive 2 TB formatted in FAT FAT32 or exFAT 1 We do not recommend using external USB devices that are powered by USB Use only external USB devices with independent AC power sources 2 Read only You cannot use th...

Page 130: ... the files are displayed in groups Note is displayed on the LCD screen when the printer cannot recognize the image file In this situation if you select a multiple image layout blank sections will be printed Dimensions Dimensions Storage Width 265 mm 10 4 in Depth 196 mm 7 7 in Height 137 mm 5 4in Printing Width 265 mm 10 4 in Depth 345 mm 13 6 in Height 210 mm 8 3in Weight Approx 2 3 kg 5 1 lb Wit...

Page 131: ...W Note Check the label on the printer for its voltage Optional Battery Specifications Model D191A Type Li ion Rated Power Supply Voltage 14 8 V Capacity of Current 1730 mAh Continuous Print Time Approx 2 hours 1 Continuous Number of Prints Approx 170 sheets 2 Charging Time Approx 5 0 hours 3 1 When printing at 4 6 size with a fully charged battery in an environment of 25 C 5 C 2 When printing at 4...

Page 132: ... hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Mac OS X v10 11 x Mac OS X v10 10 x Mac OS X v10 9 x Mac OS X v10 8 x Mac OS X v10 7 x Mac OS X v10 6 8 Note Ma...

Page 133: ... permission of the copyright holder before copying published material Transporting the Printer When you need to transport the printer to move or for repairs follow the steps below to pack the printer cImportant Strong impacts may damage the printer Do not leave the printer in direct sunlight near heaters inside cars or other locations that are subject to high temperatures The printer may be deform...

Page 134: ...w 8 Pack the printer in its box using the protective materials When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Part Names and Functions on page 11 User s Guide Appendix 134 ...

Page 135: ...onnected Windows Select an external storage device in Computer or My Computer The data on the external storage device is displayed Note If you connected the printer to the network without the software disc or Web Installer map a memory card slot or USB port as a network drive Open Run and enter a printer name XXXXX or a printer s IP address XXX XXX XXX XXX to Open Right click a device icon display...

Page 136: ...e quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your...

Page 137: ...vailable Epson Hotline Phone 66 2685 9899 Email support eth epson co th Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Hotline Phone Ho Chi Minh City 84 8 823 9239 Phone Hanoi City 84 ...

Page 138: ...6261 42066090 42066091 mdn technical epson indonesia co id WEST JAWA ESC Bandung JL CIHAMPELAS NO 48A BANDUNG JABAR 40116 6222 4207033 bdg technical epson indonesia co id DI YOGYAKARTA ESC Yogyakarta YAP Square Blok A No 6 Jl C Simanjutak YOGYAKARTA DIY 62274 581065 ygy technical epson indonesia co id EAST JAWA ESC Surabaya HITECH MALL LT 2 BLOK A NO 24 JL KUSUMA BANGSA NO 116 118 SURABAYA JATIM 6...

Page 139: ...t epson indonesia co id SOUTH SUMATERA ESC PALEMBANG Jl H M Rasyid Nawawi no 249 kelurahan 9 ilir Palembang Sumsel 62711 311330 escplg support epson indonesia co id EAST JAVA ESC JEMBER Jl Panglima Besar Sudirman No 1 D JEMBER JAWA TIMUR Depan Balai Penelitian dan Pengolahan Kakao 62331 486468 488373 jmr admin epson indonesia co id jmr technical epson indonesia co id NORTH SULAWESI ESC MANADO Tekn...

Page 140: ...Monday through Saturday Except public holidays Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mai...

Page 141: ... Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2665 User s Guide Appendix 141 ...

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