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Epson Perfection V800 Photo User Manual Download Page 96

Parent topic:

When to Uninstall Your Scanner Software

Uninstalling Scanner Software - OS X

In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.

Note:

If you find that re-installing your scanner software does not solve a problem, contact Epson.

1.

To download the Uninstaller utility, visit the Epson download site (

U.S. downloads

or

Canadian

downloads

).

2.

Follow the instructions on the screen to install the Uninstaller utility.

3.

Quit all applications currently running on your Mac.

4.

Double-click the

Uninstaller

icon.

5.

In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.

6.

Click

Uninstall

.

7.

Follow the on-screen instructions to uninstall the software.

8.

To reinstall your scanner software, see the

Start Here

sheet for instructions.

Parent topic:

When to Uninstall Your Scanner Software

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at

epson.com/support

(U.S.) or

epson.ca/support

(Canada) for solutions to

common problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or email Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

• Product name

• Product serial number (located on a label on the product)

96

Summary of Contents for Perfection V800 Photo

Page 1: ...Perfection V800 Photo V850 Pro User s Guide ...

Page 2: ......

Page 3: ...Medium Format Film on the Scanner 23 Placing 4 x 5 inch Film on the Scanner 26 Placing 35 mm Slides on the Scanner 29 Placing Film in the Film Area Guide 30 Epson Fluid Mount Option 33 Using the Epson Fluid Mount Option 34 Replacing the Document Mat 39 Scanning 41 Starting a Scan 41 Starting a Scan from the Start Button 41 Changing Default Start Button Settings 42 Starting a Scan Using the Epson S...

Page 4: ...Using DIGITAL ICE Technology 71 DIGITAL ICE Technology Specifications 72 Scanning to a PDF File 74 Using the Scanner as a Copier Copy Utility 77 Source Type Settings Copy Utility 78 Cleaning and Transporting Your Scanner 80 Cleaning Your Scanner 80 Transporting Your Scanner 80 Solving Problems 84 Scanner Light Status 84 Solving Scanning Problems 85 Scanner Does Not Turn On or Turns Off Unexpectedl...

Page 5: ...hen to Uninstall Your Scanner Software 95 Uninstalling Scanner Software Windows 95 Uninstalling Scanner Software OS X 96 Where to Get Help 96 Technical Specifications 98 Windows System Requirements 98 Mac System Requirements 98 General Specifications 99 Dimension Specifications 100 Electrical Specifications 100 Environmental Specifications 101 USB Interface Specifications 101 Safety and Approvals ...

Page 6: ...Copyright Attribution 107 6 ...

Page 7: ...Perfection V800 Photo V850 Pro User s Guide Welcome to the Perfection V800 Photo V850 Pro User s Guide For a printable PDF copy of this guide click here 7 ...

Page 8: ...anner Scanner Parts Locations Changing the Power Off Setting Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights Parent topic Scanner Basics Scanner Parts 1 Scanner cover 2 The start button 3 The power button 8 ...

Page 9: ...1 Document mat 2 Transparency unit transportation lock 3 Scanner glass 4 Carriage beneath scanner glass 9 ...

Page 10: ...1 Option port 2 USB port 3 DC inlet 4 Scanner cover cable 5 Scanner transportation lock Parent topic Scanner Parts Locations 10 ...

Page 11: ... of inactivity before the scanner turns off automatically 1 Do one of the following to access the Epson Scan Settings utility Windows 8 x Navigate to the Apps screen and select EPSON Scan Settings Windows other versions Click or Start and select All Programs or Programs Select Epson then EPSON Scan then click EPSON Scan Settings OS X Open the Applications folder then open the Epson Software folder...

Page 12: ...3 Enter the time period of inactivity before the scanner turns off automatically as the Power Off Timer setting If you enter a value of 0 the scanner will not turn off automatically 4 Click OK Parent topic Scanner Basics 12 ...

Page 13: ...g Originals on the Scanner Glass Placing Thick Documents Placing Film or Slides on the Scanner Placing Originals on the Scanner Glass You can place originals directly on the scanner glass Caution Do not place heavy objects on the scanner glass and do not press on the glass with too much force or it may damage the scanner Do not leave photos on the scanner glass for an extended period or they may s...

Page 14: ...1 Open the scanner cover 2 Make sure the document mat is installed inside the scanner cover 14 ...

Page 15: ...ote You can place multiple originals on the scanner glass Make sure they are at least 0 8 inch 20 mm away from each other Note If the originals have white borders the built in auto recognition feature may not detect the edges properly when scanning multiples If this is the case scan each original separately or manually select the scan area 15 ...

Page 16: ...Placing Originals on the Scanner Related tasks Selecting a Scan Area Home Mode Selecting a Scan Size Professional Mode Placing Thick Documents If you are scanning a book or other thick document you can remove the scanner cover 1 Press the power button to turn off the scanner 16 ...

Page 17: ...2 Disconnect the cover cable 3 Open the scanner cover 17 ...

Page 18: ... on the scanner glass Note Press down on your document to flatten it and hold the document down as you scan 7 When you are finished scanning replace the scanner cover in the reverse order that you removed it Note Always turn off the scanner before connecting or disconnecting the cover cable Parent topic Placing Originals on the Scanner 18 ...

Page 19: ...lides on the Scanner Placing Film in the Film Area Guide Epson Fluid Mount Option Replacing the Document Mat Parent topic Placing Originals on the Scanner Removing the Document Mat You must remove the document mat from the scanner to scan film or slides This uncovers the transparency unit window beneath the mat 1 Make sure the cover cable is connected to the Option port Note Always turn off the sc...

Page 20: ...canner Related tasks Cleaning Your Scanner Placing 35 mm Film Strips on the Scanner You can place 35 mm film strips on the scanner using the 35 mm film strip holder Caution Hold only the edges of the film strips or use gloves or you may damage the film Note Make sure the white areas on the back of the holder are not scratched dirty or covered in any way or the scanner may not correctly detect the ...

Page 21: ... strips are not backward Note Do not cover any of the small holes in the holder they are used as guides in the Thumbnail feature 3 Close any open holder covers and press them down until they click into place Also press down all the edges of the covers to secure them Make sure the film strips are not pinched or curled 21 ...

Page 22: ...lm holder over 5 Open the scanner cover 6 Remove the document mat from the scanner cover if necessary 7 Place the holder on the scanner glass as shown Align the arrows on the holder with the arrows on the scanner 22 ...

Page 23: ... using the medium format film holder Caution Hold only the edges of the film strips or use gloves or you may damage the film Note You cannot use Full Auto Mode when scanning medium format film Make sure the white areas on the back of the holder are not scratched dirty or covered in any way or the scanner may not correctly detect the holder during scanning 1 Open the medium format film holder cover...

Page 24: ...film strips are not backward Make sure the film is placed between the film guide tabs and resting on top of the film lock bevels as shown 1 Film lock bevel 2 Film guide tab 3 Film holder cover Caution Place the film on top of the film lock bevels Forcing the film beneath the beveled edges will damage the film 24 ...

Page 25: ...t clicks into place Also press down all the edges of the cover to secure it Make sure the film is not pinched or curled Note The film holder cover may not hold the outer edges of the film completely flat against the clear plate this is normal and will not affect the quality of the scanned image 4 Turn the film holder over 5 Open the scanner cover 6 Remove the document mat from the scanner cover if...

Page 26: ...canner Placing 4 x 5 inch Film on the Scanner You can place 4 5 inch film on the scanner using the 4 5 inch film holder Caution Hold only the edges of the film strips or use gloves or you may damage the film Note Make sure the white areas on the back of the holder are not scratched dirty or covered in any way or the scanner may not correctly detect the holder during scanning 1 Open the 4 5 inch fi...

Page 27: ...re image frame is positioned in the film holder opening Note You may need to trim the edges of the film so that it sits properly in the film holder without bending or warping Do not cover any of the small holes in the holder 3 Close the film holder cover and press it down until it clicks into place Also press down all the edges of the cover to secure it 27 ...

Page 28: ...lm holder over 5 Open the scanner cover 6 Remove the document mat from the scanner cover if necessary 7 Place the holder on the scanner glass as shown Align the arrows on the holder with the arrows on the scanner 28 ...

Page 29: ... not scratched dirty or covered in any way or the scanner may not correctly detect the holder during scanning You cannot scan negative slides 1 Open the scanner cover 2 Place up to twelve slides into the slide holder with the shiny sides facing down in the direction shown Note The images and any wording on the slides should appear backward the top of the images should face the open end of the slid...

Page 30: ... mm using the film area guide Scan using Epson Scan Professional Mode and select Film with Film Area Guide as the Document Type Caution Hold only the edges of the film strips or use gloves or you may damage the film Note You cannot use DIGITAL ICE Technology when using the film area guide You cannot use Full Auto Mode or Home Mode when scanning film with the film area guide If you scan 8 10 inch 2...

Page 31: ...1 Open the scanner cover 2 Remove the document mat from the scanner cover if necessary 3 Place the film area guide on the scanner glass and align it as shown 31 ...

Page 32: ...4 Place the film in the film area guide with the shiny side facing down Make sure the entire image frame is positioned within the film area guide 32 ...

Page 33: ... on the Scanner Related tasks Scanning in Professional Mode Epson Fluid Mount Option The Epson fluid mount option lets you take full advantage of your scanner s capability for high resolution imaging When used with a commercial mounting fluid not included it holds your film flat to maintain a consistently sharp focus helps eliminate Newton rings reduces grain and reduces the appearance of scratche...

Page 34: ...rocedures for handling and use The proper handling and use of third party scanner mounting fluids and the understanding of all potential risks is solely the customer s responsibility Epson makes no claims nor assumes responsibility for any damage risks or potential health and safety issues that may result from the use thereof Using the Epson Fluid Mount Option Parent topic Placing Film or Slides o...

Page 35: ...t guide on your work table Then place the fluid mount tray on top of the guide 1 Tray 2 Guide 3 Grid Note Use the grid to align your film while mounting it on the tray The grid indicates the optimal area for 6400 dpi scanning 35 ...

Page 36: ... need to work quickly so the mounting fluid doesn t evaporate 4 Place your film over the wet area Use the grid to align your film 5 Apply a small amount of fluid to the top of your film 6 Place the clear mounting film on top Use a lint free cloth roller or gloved hands to press down on the film and then outward toward the edges to remove trapped air bubbles 36 ...

Page 37: ...7 Open the scanner cover and remove the document mat if necessary 37 ...

Page 38: ...e scanner Orient it so the narrow window of the tray is toward the back of the scanner Do not block the window 9 Close the scanner cover 10 Start Epson Scan and select Professional Mode as the mode setting 11 Select Film with Film Holder as the Document Type 38 ...

Page 39: ...14 Select the scan area for each photo individually being careful to select only the image itself and not the surrounding area Then make any desired image adjustments before scanning Parent topic Epson Fluid Mount Option Related references Available Image Adjustments Professional Mode Replacing the Document Mat You must replace the document mat in the scanner before scanning reflective originals s...

Page 40: ...2 Slide the document mat into the notches on the scanner cover with the white surface facing out Parent topic Placing Film or Slides on the Scanner 40 ...

Page 41: ...ton Starting a Scan Using the Epson Scan Icon Starting a Scan from a Scanning Program Parent topic Scanning Starting a Scan from the Start Button You can scan using the start button on your scanner This automatically starts Epson Scan using default scan settings but you can view or change them as necessary You can also reassign the start button to a different scanning program 1 Make sure you insta...

Page 42: ...lt Start Button Settings You can view or change the default program and action performed by the start button You do this using the Event Manager program 1 Do one of the following to open Event Manager Windows 8 x Navigate to the Apps screen and select Event Manager Windows other versions Click or Start All Programs or Programs Epson Software Event Manager OS X Open the Applications folder click Ep...

Page 43: ...You see a window like this 43 ...

Page 44: ...Windows 8 x Navigate to the Apps screen and select EPSON Scan under EPSON or EPSON Software Windows other versions Click or Start and select All Programs or Programs Select EPSON or EPSON Software and click EPSON Scan OS X Open the Applications folder open the Epson Software folder and double click the EPSON Scan icon Note With OS X in addition to scanning with Image Capture you can download and i...

Page 45: ...ges and provides an interface for TWAIN compliant OCR scanning software To download Epson Scan visit Epson s driver download site U S downloads or Canadian downloads You see an Epson Scan window like this Parent topic Starting a Scan 45 ...

Page 46: ...u can start Epson Scan from a TWAIN compliant scanning program to select scan settings scan and open the scanned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 46 ...

Page 47: ...ur product as the source first If you see a Select Source option choose it and select your product You see an Epson Scan window like this Note In certain programs you may see the program s scan window instead of the Epson Scan window Select scanning options as necessary 47 ...

Page 48: ...f control over your settings Full Auto Mode This mode automatically detects the type of content you are scanning selects settings for it and saves your scanned image You can also select various image adjustment options Home Mode You can select setting groups based on the type of content you are scanning You can also select various image adjustment options and preview and size your scanned image Pr...

Page 49: ...in Full Auto Mode When you scan in Full Auto Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it in your scanning program You can change the scanned file settings and select various image adjustment options before you scan if necessary 1 Start Epson Scan and select Full Auto Mode as the Mode setting 49 ...

Page 50: ...You see this window 50 ...

Page 51: ...o change the scanned file settings click File Save Settings 3 Click Scan Epson Scan scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or OS X Finder where you can view and print the image if desired Available Image Adjustments Full Auto Mode Parent topic Selecti...

Page 52: ...e sky and other features and then correctly rotates the photo when it is scanned if necessary If your photo is not oriented correctly using this option deselect this option and scan again Parent topic Scanning in Full Auto Mode Scanning in Home Mode When you scan in Home Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures or My Pictures folder o...

Page 53: ...You see this window 2 Select the Document Type setting that matches your original such as Photograph or Text Line Art 3 Select the Image Type setting that matches your original 53 ...

Page 54: ... want to use Before making adjustments click the image or scan area in the Preview window 9 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 10 Click Scan You see the File Save Settings window 11 Change any of the necessary file save settings and click OK Epson Scan scans your original and saves the file in the selected folder or opens it in yo...

Page 55: ...re selecting the settings 1 Do one of the following to select your scan area in the Preview image Thumbnail preview Your scan area is selected automatically but you can change it Place your cursor in one corner of the desired scan area then click and drag the cursor to the opposite corner to create a marquee dotted line on the preview image 55 ...

Page 56: ...f the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it To resize the scan area place your cursor over the edge or corner of the marquee then click and drag the edges where you want them Hold down the Shift key as you resize the marquee to retain the same width height proportions 56 ...

Page 57: ...n Home Mode Available Image Adjustments Home Mode You can select these Image Adjustments options in Epson Scan Home Mode Note Select the Image Option checkbox if you need to set any of the grayed out image adjustments Not all adjustment settings may be available depending on the Document Type and Image Type setting Click the Brightness button to access additional settings Descreening Removes the r...

Page 58: ...e between the light and dark areas of the overall scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning in Home Mode Related tasks Removing Dust and Scratch Marks Using DIGITAL ICE Technology Scanning in Professional Mode When you scan in Professional Mode Eps...

Page 59: ...You see this window 59 ...

Page 60: ... image or scan area in the Preview window 10 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 11 Click Scan You see the File Save Settings window 12 Change any of the necessary file save settings and click OK Epson Scan scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved direc...

Page 61: ...ting for black text documents or line art Parent topic Scanning in Professional Mode Available Image Adjustments Professional Mode You can select these Adjustments options in Epson Scan Professional Mode Not all adjustment settings may be available depending on other settings you have chosen Click the image adjustment icon to access additional settings Click the Windows or OS X icon next to a sett...

Page 62: ...lable if you select an Image Type of Grayscale or Black White Color Enhance Enhances the red green or blue shades in the scanned image Auto Exposure Automatically adjusts the image exposure settings when you click the Auto Exposure icon To automatically adjust image exposure settings continuously click the Configuration button click the Color tab and select Continuous auto exposure You can adjust ...

Page 63: ... programs Parent topic Scanning in Professional Mode Related tasks Removing Dust and Scratch Marks Using DIGITAL ICE Technology Selecting a Scan Size Professional Mode You can reduce or enlarge the size of your image as you scan You can also select a specific scan size such as a common photo size like 4 6 inches 102 152 mm This places a scan area of that size on the preview image so you can use it...

Page 64: ... the marquee click inside the scan area and drag the marquee where you want it To resize the scan area place your cursor over the edge or corner of the marquee then click and drag the edge where you want it Note Manually adjusting the marquee will not change the target size of the scanned file The marquee only indicates the area of the image that will be scanned 64 ...

Page 65: ...ble in the Target Size list click the Customize option You see this window 5 Name the custom size enter the size click Save and click OK Then adjust the marquee on the preview image The marquee is automatically proportioned for your custom scan size 65 ...

Page 66: ...mode and selected settings Thumbnail preview A thumbnail preview displays your previewed images as thumbnails with the scanned image area and exposure automatically selected Normal preview A normal preview displays your previewed images in their entirety so you can select the scanned image area and other settings manually Parent topic Selecting Epson Scan Settings Scan Resolution Guidelines If you...

Page 67: ...dpi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select Epson Scan s Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 150 dpi Print convert to editable text OCR 300 dpi Fax 200 dpi Parent topic Selecting Epson Scan Settings Related re...

Page 68: ...ontrol how Epson Scan behaves when you scan and save files The File Save Settings window may appear after you click Scan on the Epson Scan window You may also be able to access the window by clicking the icon on the Epson Scan window 1 Do one of the following to select the folder in which you want to save your scanned image Click the button for one of the displayed folders 68 ...

Page 69: ...ptional settings on the File Save Settings window in Epson Scan File Formats Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image Multi TIFF tif A TIFF file format when mult...

Page 70: ...ulti TIFF format select to display a prompt for scanning additional pages after the first page is scanned Parent topic Selecting Scan File Settings Scanning Special Projects Your product s scanning software offers various options to help you quickly complete special scan projects Restoring Photo Colors as You Scan Removing Dust and Scratch Marks Using DIGITAL ICE Technology Scanning to a PDF File ...

Page 71: ...ofessional Mode Removing Dust and Scratch Marks Using DIGITAL ICE Technology You can remove stubborn dust and scratch marks as you scan your originals using Epson Scan s DIGITAL ICE Technology setting You can select this setting in Home and Professional mode DIGITAL ICE Technology removes dust marks that the Dust Removal setting cannot However it takes longer to scan and uses more system resources...

Page 72: ... settings click Scan 11 Click Close to exit the Epson Scan window if necessary Epson Scan scans your original and saves the scanned file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or Mac OS X Finder where you can view and print the image if desired DIGITAL ICE Technology Specifications Parent ...

Page 73: ... 12800 dpi 251MB 233MB Medium format film 150 dpi 4MB 34MB 300 dpi 8MB 70MB 600 dpi 29MB 139MB 1200 dpi 116MB 277MB 2400 dpi 464MB 553MB 3600 dpi 1042MB 830MB 12800 dpi 1853MB 1106MB 4 x 5 inch film 150 dpi 4MB 36MB 300 dpi 13MB 72MB 600 dpi 51MB 144MB 1200 dpi 202MB 287MB 2400 dpi 805MB 573MB 3600 dpi 1811MB 859MB 12800 dpi 3219MB 1145MB The resolutions listed here are the higher resolutions used...

Page 74: ...Mode you can scan a multi page document and save it in one PDF Portable Document Format file on your computer 1 Place your original on your product for scanning 2 Start Epson Scan 3 Select the scan mode you want to use 4 Select the scan settings for your scan 5 Preview your image 6 When you finish selecting all your settings click Scan 74 ...

Page 75: ... the File Save Settings window 7 Select PDF as the Type setting 8 Select any other settings you want to use on the File Save Settings window Click the Options button to access additional settings 9 Click OK 75 ...

Page 76: ...e bottom of the editing window When you are finished click OK Note If you installed an OCR Optical Character Recognition program you may see a screen indicating the program is converting your page to text Wait until the program re scans the page and close the program if necessary 11 Click Close to exit the Epson Scan window if necessary Epson Scan scans your original and saves the PDF file in the ...

Page 77: ...one of the following to start the Copy Utility Windows 8 x Navigate to the Apps screen and select Copy Utility Windows other versions Click or Start select All Programs or Programs select Epson Software and select Copy Utility OS X Open the Applications folder select the Epson Software folder and select Copy Utility You see this window 2 Select your scanner from the Scanner list 3 Select your prin...

Page 78: ...opy button To preview your scan before printing or select additional copy settings click Preview Custom Click the Help button for instructions on selecting custom copy settings Source Type Settings Copy Utility Parent topic Scanning Special Projects Source Type Settings Copy Utility You can select these Source Type setting options in the Copy Utility Color Document Single Page For one page color d...

Page 79: ...Positive Film For color positive slides or film strips Parent topic Using the Scanner as a Copier Copy Utility 79 ...

Page 80: ...the AC power cord 3 Disconnect the USB cable 4 Clean the outer case with a cloth dampened with mild detergent and water 5 If the scanner glass gets dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove it Wipe off all remaining liquid Note Do not spray glass cleaner direct...

Page 81: ...e position turn on the scanner and wait until the carriage moves to the home position 2 Open the scanner cover and slide the transparency unit transportation lock to the locked position Then close the scanner cover 3 Turn off the scanner using the power button 4 Unplug the AC power cord 5 Disconnect the USB cable 81 ...

Page 82: ...the transportation lock to the locked position to secure the scanner carriage 8 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the scanner Caution Avoid turning the scanner upside down when transporting 82 ...

Page 83: ...Parent topic Cleaning and Transporting Your Scanner 83 ...

Page 84: ...uality Problems When to Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 Scanner cover light 2 Scanner light Light Color Status Description Scanner Blue On Scanning transparencies such as film or slides cover light Off Scanning reflective documents such as photographs 84 ...

Page 85: ...ent topic Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product Scanner Does Not Turn On or Turns Off Unexpectedly Start Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Scanning is Slow Parent topic Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does ...

Page 86: ...ic Solving Scanning Problems Related tasks Uninstalling Scanner Software Windows Uninstalling Scanner Software OS X Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly try these solutions Make sure your computer has adequate memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode ...

Page 87: ...EPSON Scan Settings Click the Test button Windows other versions Click or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Settings Click the Test button OS X Open the Applications folder click Epson Software and click EPSON Scan Settings Click the Test button Make sure you do not have multiple versions of Epson Scan installed If you do uninstall both versions and install one version If ...

Page 88: ...versions C Users user name AppData Local Temp Deselect Show Texture in Epson Scan if necessary If you are scanning using DIGITAL ICE Technology turn off the feature scanning takes longer using DIGITAL ICE Technology Parent topic Solving Scanning Problems Related tasks Removing Dust and Scratch Marks Using DIGITAL ICE Technology Solving Scanned Image Quality Problems Check these sections if a scann...

Page 89: ...oblems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning You...

Page 90: ...he product in all directions Adjust these Epson Scan settings if available and try scanning again Select the Unsharp Mask setting Adjust the Auto Exposure setting Increase the Resolution setting Click Configuration select the Color tab and adjust these Epson Scan settings if available Continuous Auto Exposure Click Recommended Value to return the Auto Exposure Level setting to its default value If...

Page 91: ...ted by the arrow symbol 1 0 18 inch 4 5 mm 2 0 16 inch 4 mm 3 0 14 inch 3 5 mm 4 0 12 inch 3 mm 5 0 1 inch 2 5 mm Parent topic Solving Scanned Image Quality Problems Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block external light as you scan it Parent topic Solving Scanned Image Quality Problems 91 ...

Page 92: ...original appears in your scanned image make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan Parent topic Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scan...

Page 93: ... and try scanning again Change the Image Type setting and experiment with different combinations of the next settings Adjust the Tone Correction setting Adjust the Auto Exposure setting Click Configuration select the Color tab and adjust the Display Gamma setting to match your output device monitor or printer Select JPEG jpg or TIFF tif as the Type setting on the File Save Settings window Click Op...

Page 94: ... the Epson Scan Document Type setting Home Mode or Film Type setting Professional Mode is set correctly Make sure the scanner cover is securely connected to the scanner s OPTION port Make sure the transportation lock is unlocked Parent topic Solving Scanned Image Quality Problems Related topics Placing Film or Slides on the Scanner Negative Film Preview Image Looks Incorrect If a preview image fro...

Page 95: ...ll and then re install your scanner software to solve certain problems 1 Turn off the scanner 2 Disconnect any interface cables 3 Do the following to uninstall each of your scanning software programs then follow any on screen instructions Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the scanner software program and click Uninstall Change Wi...

Page 96: ...aller icon 5 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 6 Click Uninstall 7 Follow the on screen instructions to uninstall the software 8 To reinstall your scanner software see the Start Here sheet for instructions Parent topic When to Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support servic...

Page 97: ...fic Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories fr...

Page 98: ...cations Safety and Approvals Specifications Windows System Requirements Make sure your system meets these requirements before using it with your scanner System Microsoft Windows 8 x Windows 7 Windows Vista Windows XP Service Pack 2 Interface USB 2 0 Type B standard connector Display Color monitor with 1024 768 resolution or higher and 24 bit Full Color color Parent topic Technical Specifications M...

Page 99: ...area may be restricted if resolution setting is large Document size Maximum 8 5 11 7 inches 216 297 mm US letter or A4 Transparencies 35 mm film strips up to three strips at a time with up to 6 frames each 35 mm slides up to 12 slides at a time 6 cm medium format film one frame up to 6 20 cm 4 5 inch film one frame Scanning resolution 4800 dpi main scan optical resolution by 6 line CCD with 122 40...

Page 100: ... kg Parent topic Technical Specifications Electrical Specifications Scanner Note Check the label on the scanner and the AC adapter for voltage information Rated input voltage DC 24 V Rated input current 1 0 A Rated input frequency 50 to 60 Hz Power consumption Operating 23 W Ready mode 12 W Sleep mode less than 1 5 W Power off mode 0 3 W AC Adapter AC adapter model 100 to 240 V model A461H 220 to ...

Page 101: ... 80 RH without condensation Storage 10 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions Parent topic Technical Specifications USB Interface Specifications Interface type Universal Serial Bus Specifications Revision 2 0 Electrical standard Full Speed mode 12 Mbits per seco...

Page 102: ...C part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications 102 ...

Page 103: ...the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Do not place or store the scanner outdoors in a car near excessive dirt or dust water heat sources or in lo...

Page 104: ...uid has entered the scanner or the AC adapter the scanner or the AC adapter has been dropped or the case has been damaged the scanner or the AC adapter does not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Unplug the scanner and the AC adapter before cleaning Clean with a damp cloth only Do not use liquid or...

Page 105: ...rent topic Notices Trademarks EPSON and Perfection are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation Epson StoreSM is a service mark of Epson America Inc Mac and OS X are trademarks of Apple Inc registered in the U S and other countries General Notice Other product names used herein are for identification purposes only and may be trademarks ...

Page 106: ...nge without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided t...

Page 107: ... any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2015 Epson America Inc 2 15 CPD 41530R1 Parent topic Copyright Notice 107 ...

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