Epson M1120 User Manual Download Page 113

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Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow

Parent topic:

Solving Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on and connected to your computer.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your product directly to your computer instead of the hub.

• Make sure the printer status is not offline or pending.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product

software is installed correctly.

• Make sure your system meets the requirements for your operating system. If you are printing a high-

resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.

• In Windows, make sure your product is selected as the default printer and the printer port setting

matches the printer connection port.

• In Windows, delete all jobs from the Windows Spooler. Click

Print Queue

on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

• On a Mac, make sure the printer is added to the printer list and the printer is not paused.

• Make sure your product is selected as the printer in your printing program.

Parent topic:

Solving Problems Printing from a Computer

Related tasks

Running a Product Check

Summary of Contents for M1120

Page 1: ...M1120 User s Guide ...

Page 2: ......

Page 3: ... Mobile App 16 Using Epson Remote Print 17 Using Google Cloud Print 17 Android Printing Using the Epson Print Enabler 18 Using Windows 10 Mobile Printing 19 Wi Fi Networking 20 Network Security Recommendations 20 Wi Fi Direct Mode Setup 21 Enabling Wi Fi Direct Mode 21 Wi Fi Protected Setup WPS 22 Using WPS to Connect to a Network 22 Printing a Network Status Sheet 23 Changing or Updating Network ...

Page 4: ...ooter Settings Windows 42 Selecting a Printing Preset Windows 43 Selecting Extended Settings Windows 45 Extended Settings Windows 46 Printing Your Document or Photo Windows 47 Locking Printer Settings Windows 48 Locked Setting Options 50 Selecting Default Print Settings Windows 50 Changing the Language of the Printer Software Screens 51 Changing Automatic Update Options 52 Printing with the Built ...

Page 5: ...s Using the Product Buttons 79 Checking the Nozzles Using a Computer Utility 81 Print Head Cleaning 83 Cleaning the Print Head Using the Product Buttons 83 Cleaning the Print Head Using a Computer Utility 84 Power Cleaning 87 Power Cleaning Using a Computer Utility 87 Print Head Alignment 89 Aligning the Print Head Using a Computer Utility 89 Cleaning the Paper Path 91 Checking the Number of Sheet...

Page 6: ...roblems Printing from a Computer 113 Nothing Prints 113 Product Icon Does Not Appear in Windows Taskbar 114 Printing is Slow 114 Solving Page Layout and Content Problems 116 Inverted Image 116 Too Many Copies Print 116 Blank Pages Print 117 Incorrect Margins on Printout 117 Incorrect Characters Print 118 Incorrect Image Size or Position 118 Slanted Printout 119 Solving Print Quality Problems 119 W...

Page 7: ...ations 134 Interface Specifications 134 Network Interface Specifications 134 Safety and Approvals Specifications 135 Notices 137 Important Safety Instructions 137 General Printer Safety Instructions 137 Wireless Connection Safety Instructions 139 FCC Compliance Statement 139 Binding Arbitration and Class Waiver 140 Trademarks 143 Copyright Notice 143 libTIFF Software Acknowledgment 144 A Note Conc...

Page 8: ......

Page 9: ...9 M1120 User s Guide Welcome to the M1120 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ... Cloud Print Android Printing Using the Epson Print Enabler Using Windows 10 Mobile Printing Control Panel Buttons and Lights 1 The power button and light 2 The Wi Fi button and Wi Fi and Wi Fi Direct lights 3 The network status button 4 The ink button and light 5 The stop button and paper light Parent topic Product Basics Related references Product Light Status Product Parts Locations See these s...

Page 11: ...11 Product Parts Front Inside Product Parts Back Parent topic Product Basics Product Parts Front Inside 1 Control panel 2 Printer cover 3 Ink tank cap 4 Ink tank ...

Page 12: ...12 5 Front cover 1 Output tray 2 Paper cassette 3 Edge guides 4 Paper guide extension Parent topic Product Parts Locations ...

Page 13: ...djust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Power Off and Sleep Timer Settings Windows Changing the Power Off and Sleep Timer Settings Mac Parent topic Product Basics Changing the Power Off and Sleep Timer Settings Windows You can use the printer software to change the time period before the printer enters sleep ...

Page 14: ...lect the time period you want as the Sleep Timer setting 6 Click Send 7 Click OK to close the open program windows Parent topic The Power Off and Sleep Timers Changing the Power Off and Sleep Timer Settings Mac You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically 1 In the Apple menu or the Dock select System Preferences Select P...

Page 15: ...r Smartphones Tablets and More Use your smartphone tablet or computer to print documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Wi...

Page 16: ... address Note Go to epsonconnect com and log into your Epson connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products Epson...

Page 17: ...er software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Rel...

Page 18: ... your Google Account and can be accessed from any Chromebook computer Apple or Android device with Internet access For more information on using Google Cloud Print and for a list of supported apps visit the Google Cloud Print site Parent topic Product Basics Related tasks Printing a Network Status Sheet Related topics Wi Fi Networking Android Printing Using the Epson Print Enabler You can wireless...

Page 19: ...all and no cables to connect Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your pro...

Page 20: ...N Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Instead connect it to a ...

Page 21: ...i Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point Make sure paper is loaded before you begin Note If you are printing from a computer make sure you installed the network software as described on the Start Here sheet 1 Hold down the Wi Fi button and press...

Page 22: ... Status Sheet Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check yo...

Page 23: ...rk connection report is printed instead of a network status sheet The network connection report may be printed in a different language depending on your region and cannot be changed Examine the settings shown on the network status sheet to diagnose any problems you may have Parent topic Wi Fi Networking Changing or Updating Network Connections See these sections to change or update how your produc...

Page 24: ...on 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related tasks Uninstalling Printing Software Windows Uninstalling Product Software Mac Connecting to a New Wi Fi Router If you change the wireless ro...

Page 25: ...isable the Wi Fi features by resetting the network settings to their default values Note Before disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use These settings will be reset to their default values 1 Turn off the product 2 Hold down the network status button and press the power button ...

Page 26: ...Loading Capacity Compatible Epson Papers Paper or Media Type Settings Printing Software Loading Paper for Documents and Photos You can print documents and photos on a variety of paper types and sizes 1 Open the front cover until it clicks and slide out the paper cassette until it stops Note You cannot remove the paper cassette ...

Page 27: ... 2 Slide out the edge guides all the way 3 If you are loading one of the following paper sizes follow the instructions below 8 5 13 inches 216 330 mm Extend the paper guide extension to the mark as shown ...

Page 28: ...28 Legal 8 5 14 inches 216 356 mm Fully extend the paper guide extension 4 Slide in the paper with the printable side down until it touches the back of the paper cassette ...

Page 29: ...ding envelopes into the cassette load them with the flap facing up and to the left and slide them in until they touch the back of the paper cassette 5 Slide the edge guides against the paper or envelopes but not too tightly ...

Page 30: ... cassette as far as it will go Note Do not push in the paper after inserting the paper cassette Make sure the paper is aligned with the line for the loaded paper size 7 Extend the output tray and flip out the paper stopper ...

Page 31: ...nd align the edges of the envelopes before loading If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time Parent topic Loading Paper Related references Paper Loading Capacity Paper Loading Capacity Paper type Loading capacity Plain paper Copy paper High quality plain paper Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 ...

Page 32: ...You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Note Paper media availability varies by country Paper Type Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 L...

Page 33: ...his paper Select this paper Type or Media Type setting Plain paper Copy paper Epson Bright White Paper Plain Paper Bright White Paper Envelopes Envelope High quality plain paper High Quality Plain Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentat...

Page 34: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Page 35: ...ing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your print...

Page 36: ...ne of the settings in the Multi Page menu and select the printing options you want 10 To print multiple copies and arrange their print order select the Copies options 11 To reduce noise during printing when you select Plain Paper Bright White Paper turn on Quiet Mode printing will be slower 12 To preview your job before printing select Print Preview 13 To save your print job as a project that can ...

Page 37: ... Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note You will need to print one side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen 1 Select one of the following ...

Page 38: ... a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows ...

Page 39: ...nding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or ph...

Page 40: ... tone correction settings or turn off color management in your printer software Select Image Options to access additional settings for improving printed images 3 To add the following features click the Watermark Features button Anti Copy Pattern adds a watermark that only appears when your printout is copied Note This setting is not available for all types of printing Watermark adds a visible wate...

Page 41: ...tions in the Tone Correction window to customize the image tone for your print job Gamma Adjusts the midtone density of the image Brightness Adjusts the overall lightness and darkness of the image Contrast Adjusts the difference between the light and dark areas of the overall image ...

Page 42: ...s in low resolution images such as screen captures or images from the Web Emphasize Light Text and Lines Adjusts the weight of light text and printed lines to increase visibility Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topi...

Page 43: ...uter name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More ...

Page 44: ...ver one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows ...

Page 45: ... jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 46: ...Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper and the Thick Paper setting does not help Separator Page Before each document prints a separator page co...

Page 47: ...d Resolution Reduces the resolution of print data to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead paper recycled paper ...

Page 48: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 49: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 50: ...er watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on one sheet of paper 4 Up Allows printing of 4 pages on one sheet of paper Parent topic Locking Printer Settings Windows Selecting Default Prin...

Page 51: ...d for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right cl...

Page 52: ...the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 53: ...c update feature you can check for updates manually Parent topic Printing with Windows Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your product To print with addit...

Page 54: ...ocument for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window ...

Page 55: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 56: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 57: ...or the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Sh...

Page 58: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 59: ... from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings Note The available print settings and appearance of the print window may be different than those covered here depending on the Mac OS version and the applic...

Page 60: ...ine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing High Quality For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Mac Print Options Mac You can select any of the print options to customize your print Some ...

Page 61: ...tup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting You can also select a custom setting to create a custom paper size The Quality setting will be limited to Normal 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed image by...

Page 62: ...ting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock sele...

Page 63: ...nting on a Mac Printing Preferences Mac You can select from these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed High Speed Printing Speeds up printing but may reduce print quality ...

Page 64: ...u experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control...

Page 65: ...other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s ...

Page 66: ...n screen 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access For more information on using Google Cloud ...

Page 67: ...with Windows Purchase Epson Ink Refilling the Ink Tank Related references Ink Specifications Ink Safety Precautions Ink Handling Precautions Observe the following when handling the ink Keep ink bottles and the ink tank out of the reach of children Do not allow children to drink from or handle the ink bottles and bottle caps Do not tilt or shake an ink bottle after removing its seal otherwise ink m...

Page 68: ...e same environment as the product When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Us...

Page 69: ...fers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers are not valid in Latin America 1 Access the Windows Desktop and right c...

Page 70: ...er visit epson com jm or call your nearest Epson sales office Note This product is designed to work with genuine Epson inks Non Epson ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The ink bottle that is used for initial product setup has a lower yield due to the ink charging process This process is carried out the first time you turn on th...

Page 71: ...the date printed on the package Ink color Standard capacity High capacity Black 534S 534 Ink availability varies by country Parent topic Purchase Epson Ink Refilling the Ink Tank Make sure you have a new ink bottle handy and have read the ink safety precautions before you begin You can continue to use the product even if the ink tank is not filled all the way Caution Wear disposable gloves while r...

Page 72: ...72 1 Open the printer cover 2 Hold down the ink button until the ink light starts flashing approximately 5 seconds ...

Page 73: ...ank moves to the filling position aligned with the triangle mark Note To cancel ink filling hold down the ink button 3 Open the ink tank cap Warning Do not reach into the product until all parts have stopped moving ...

Page 74: ...e bottle after removing its cap Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 75: ...le along the side of the filling port then slowly stand the bottle upright to insert it Caution Do not allow the top of the ink bottle to touch any objects after removing the cap or ink may spill Note Do not force the bottle into position ...

Page 76: ... for the ink to fill the tank Ink flows into the tank and stops automatically when the ink fills to the upper line Do not squeeze the bottle Note If ink does not flow from the bottle lift and reinsert the bottle ...

Page 77: ...ly close the ink tank cap as shown Note Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use ...

Page 78: ...nter cover 9 Hold down the ink button until the ink light starts flashing approximately 5 seconds When the ink light turns off the product is ready for use Parent topic Refilling Ink Related references Ink Specifications ...

Page 79: ...You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Print Head Nozzle Check Print Head Cleaning Power Cleaning Parent topic Adjusting Print Quality Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles Checking the Nozzles Using the Product Buttons Checking the Nozzles Using a Computer Utility Parent topic Print Head Mai...

Page 80: ...ted pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check ...

Page 81: ...plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Pri...

Page 82: ...inted pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check ...

Page 83: ...print head using the buttons on your product 1 Make sure no product lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Hold down the stop button for five seconds to start the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the printer cover during a cleanin...

Page 84: ...ct lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and sel...

Page 85: ...aning cycle Caution Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 86: ...here are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least six hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support ...

Page 87: ...ll before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause the ink pads to reach their capacity sooner When an ink pad reaches the end of its service life the product stops printing and you must contact Epson for support Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Power Cleaning Using a Computer Utility You can run a Power Clean...

Page 88: ...r Cleaning You see a window like this 4 Follow the on screen instructions to run a Power Cleaning 5 When Power Cleaning is finished run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent...

Page 89: ... can align the print head using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Pri...

Page 90: ...ch set After choosing a pattern number click Next If no patterns are aligned in one or more of the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 6 When you are done click Finish Parent topic Print Head Alignment ...

Page 91: ...Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Paper Guide Cleaning 5 Follow the on screen instructions to feed paper through the product 6 Check the back of the ejected paper to see if it is clean 7 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related task...

Page 92: ...ht side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Che...

Page 93: ...ers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 94: ...hol or paint thinner to clean the product or you may damage it Do not place anything on top of the cover or use the cover as a writing surface or it could get permanently scratched Do not use oil or other lubricants inside the product or let water get inside 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the outer case with a soft d...

Page 95: ...curely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when transporting the ink bottle Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product and wait for the power light to turn off 2 Open the pri...

Page 96: ...ke sure that the ink tank cap is closed securely 6 Secure the ink tank to the case with tape Caution Do not touch or place tape on the white flat cable inside the product otherwise you may damage your product ...

Page 97: ...the product level during transport Otherwise ink may leak Do not put opened ink bottles in the box with product Before using the product remove the tape from the ink tank If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting the Product Related concepts Print Head Cleaning Related tasks Aligning the Print Head Using a Computer Util...

Page 98: ...tes You can also manually update the software by selecting Software Update here Access the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program g...

Page 99: ...connected to a device using Wi Fi Direct The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product The ink light is on Initial ink charging or ink refilling may not be complete See the Start Here sheet for instructions on initial ink charging The ink light is flashing The ink tank cap is not fully closed Push the cap down firmly then p...

Page 100: ... Connect your product using a USB cable and try updating the firmware again If the error continues contact Epson for support The ink light is on The paper light is on The product was not turned off correctly Press the stop button to clear the error then run a nozzle check and cancel any pending print jobs Always use the power button to turn off the product Note The ink pads in the printer collect ...

Page 101: ...lain paper in the product 3 Hold down the stop button and press the power button to turn the product on 4 When the product turns on release both buttons The product begins printing a nozzle check pattern Note It can take a few seconds for the nozzle check to start printing If the nozzle check does not start printing after a few seconds make sure there is paper loaded in the printer ...

Page 102: ... depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software ...

Page 103: ...e Installation Problems Parent topic Solving Problems Noise After Filling the Ink If you hear noises from your product after filling the ink tank with ink check these solutions The first time you fill the tank with ink the product must charge its print head Wait until charging finishes before you turn off the product or it may charge improperly and use excess ink the next time you turn it on Your ...

Page 104: ...es not install correctly in Windows you may not have software installation privileges Contact your system administrator If you are printing over a network make sure your product is set up properly on the network Parent topic Solving Setup Problems Related references Windows System Requirements Mac System Requirements Related topics Wi Fi Networking Solving Network Problems Check these solutions if...

Page 105: ...o note the next step before restarting it 4 Download your product software from the Epson website using the instructions on the Start Here sheet If you have replaced your router reinstall your product software to connect to the new router Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for bo...

Page 106: ...point is operating correctly by connecting to it from your computer or another device You may need to disable the firewall and any anti virus software on your wireless router or access point Try restarting your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router Check to...

Page 107: ...urned on Make sure you install your product s network software as described in your product documentation Print a network status sheet and verify that the network settings are correct If the network status is Disconnected check any cable connections and turn your product off and then on again If you are using TCP IP make sure the product s IP address is set correctly for your network If your netwo...

Page 108: ...t is not solid green make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related tasks Printing a Network Status Sheet Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems Paper Ejection Problems Parent topic Solving Problems Paper Feedi...

Page 109: ...ial loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Loading Capacity Related tasks Loading Paper for Documents and Photos Paper Jam Problems If you have problems with paper jams try these solutions Warning Do not touch the buttons on the control panel while reaching into the product or it could cause an injury 1 Open the printer cover ...

Page 110: ...110 2 Gently remove any jammed paper from inside the product Caution Do not touch the parts shown here or you may damage the product ...

Page 111: ...111 3 Close the printer cover 4 Remove the rear cover 5 Remove any jammed paper from the rear of the product ...

Page 112: ...ems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting when you reprint Parent topic Solving Paper P...

Page 113: ...f a test page prints If the test page prints check to see if your product software is installed correctly Make sure your system meets the requirements for your operating system If you are printing a high resolution image you may need more than the minimum requirements Print the image at a lower resolution or if necessary increase your system s memory In Windows make sure your product is selected a...

Page 114: ...el and click Printer under Hardware and Sound Right click your product name select Printing Preferences and select your product name again if necessary 2 Click the Maintenance tab 3 Click the Extended Settings button 4 Select Enable EPSON Status Monitor 3 and click OK 5 Click the Monitoring Preferences button 6 Click the checkbox for the option that adds the shortcut icon to the taskbar 7 Click OK...

Page 115: ...ngs Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Windows Select Printer Properties click the More Options tab and make sure the High Speed setting is enabled Mac Select System Preferences select Printers Scanners and select your product Select Options Supplies select Options or Driver and enable the High Speed Printing setting If printing is still slow and you are using Windows 7 ...

Page 116: ...on settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Additional Layout and Prin...

Page 117: ...ayout and Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac Refilling the Ink Tank Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer s...

Page 118: ...Panel Click Printer under Hardware and Sound right click your product name and select Open Right click the stalled print job click Cancel and click Yes If your product is connected to a USB hub connect it directly to your computer instead If your computer entered sleep mode the last time you printed the next print job after your computer exits sleep mode may contain garbled characters Print your d...

Page 119: ...your product software Align the print head Make sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related concepts Print Head Alignment Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Loading Paper for Documents and Photos Solving Print Quality Problems Check these sections if your printouts ha...

Page 120: ...not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Check Ink Level Related references Paper or Media Type Settings Printing Sof...

Page 121: ...inted If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Adjust the density and or ink drying time settings Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Clean the paper path If you h...

Page 122: ...not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software Clean the paper path If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Proble...

Page 123: ...ing to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your comput...

Page 124: ... option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue In the next window select your product if necessary and click OK Then follow any on screen instructions Windows other versions Click or Start and select All Programs or Programs Select Epson select your product then click EPSON Printer Software Uninstall Note If you see a...

Page 125: ...staller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remov...

Page 126: ...try Telephone Argentina 54 11 5167 0300 0800 288 37766 Bolivia 800 100 116 Brazil State capitals and metropolitan areas 3004 6627 Other areas 0800 377 6627 0800 EPSONBR Chile 56 2 2484 3400 Colombia Bogota 57 1 592 2200 Other cities 018000 915235 Costa Rica 800 377 6627 Dominican Republic 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Mexico Mexico City 52 55 13...

Page 127: ... from a mobile phone If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Parent topic Solving Problems ...

Page 128: ...ons Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows S...

Page 129: ... 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com jm support select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any t...

Page 130: ...hes 216 330 mm Executive 7 25 10 5 inches 184 267 mm No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Weight 20 lb 75 g m2 to...

Page 131: ...ea Specifications Single sheets 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum Envelopes ...

Page 132: ...ue to the ink charging process This process is carried out the first time you turn on the printer and guarantees better performance Yields vary considerably based on print jobs print settings paper type frequency of use and temperature Do not load paper before refilling the ink tank Check the ink level in your product frequently and refill the ink tank if necessary Color Black Ink life Opened pack...

Page 133: ...Approximately 7 7 lb 3 5 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50 60 Hz Input frequency range 49 5 60 5 Hz Rated current 0 4 to 0 2 A Power consumption Printing Approximately 14 W ISO IEC24712 Ready mode Approximately 3 0 W Sleep mode Approximately 0 7 W Power off mode Approximately ...

Page 134: ...nterface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wireless LAN standard IEEE 802 11 b g n Wireless security WPA2 PSK AES WPA2 compliant WEP 64 128 bit Frequency range 2 4 GHz Communication mode Infrastructure mode Wi Fi Direct Simple AP Note Wireless LAN standard complies with either IEEE 802 11 b g or IEEE 802 11 b g n dep...

Page 135: ...oduct Model B631A M1120 WLAN Module Model J26H006 Brand EPSON IFT Certification Number RCPEPJ218 0025 Notice for Paraguay Imported by Fastrax S A Av Perú esq Río de Janeiro Barrios Las Mercedes Asunción Paraguay Imported by Sol Control S R L Av Gral Bernardino Caballero 810 esq Celsa Speratti Asunción Paraguay Notice for Peru Product Model M1120 B631A Brand EPSON This product uses the following WL...

Page 136: ...136 Parent topic Technical Specifications ...

Page 137: ...ocal safety standard Place the printer near a wall outlet where the plug can be easily unplugged Avoid plugging the printer into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the to...

Page 138: ...ed in your documentation do not attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel under the following conditions if the power cord or plug is damaged if liquid has entered the product if the product has been dropped or the case damaged if the product does not operate normally or exhibits a distinct change in performance Adjust only those ...

Page 139: ...nstalled and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfere...

Page 140: ... this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 e...

Page 141: ... reasonable opportunity to participate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of this Agreement including any claim that all or any part ...

Page 142: ...s fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and expenses to be paid by Epson pursuant to this Section 1 6d e Attorney s Fees Epson will not seek its attorney s fees and expenses for any arbitration commenced involvi...

Page 143: ...opic Notices Trademarks EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation Epson iPrint and Remote Print are trademarks of Seiko Epson Corporation Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Apple Mac macOS and OS X are trademarks of Apple Inc registered in the U S and other cou...

Page 144: ... change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provid...

Page 145: ...sing any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2019 Epson America Inc 2 19 CPD 55992R1 Parent topic Copyright Notice ...

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