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give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product

is not solid green, make sure you press the

Wi-Fi

button on the product within 2 minutes of pressing

the WPS button on your router. Hold down the button on the product for 3 seconds.

• If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid

green, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related tasks

Using WPS to Connect to a Network
Printing a Network Status Sheet
Resetting Network Settings

Related topics

Wi-Fi Networking

Cannot Scan Over a Network

If you cannot start Epson Scan 2 for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

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Summary of Contents for L395

Page 1: ...L395 User s Guide ...

Page 2: ......

Page 3: ...ttings Mac 18 Epson Connect Solutions for Smartphones Tablets and More 19 Using Epson Email Print 19 Using the Epson iPrint Mobile App 20 Using Epson Remote Print 20 Using Fire OS Printing 21 Wi Fi Networking 22 Wi Fi Infrastructure Mode Setup 22 Wi Fi Protected Setup WPS 23 Using WPS to Connect to a Network 23 Printing a Network Status Sheet 24 Changing or Updating Network Connections 24 Accessin...

Page 4: ...tions Windows 42 Custom Color Correction Options Windows 44 Image Options and Additional Settings Windows 45 Header Footer Settings Windows 46 Selecting a Printing Preset Windows 47 Selecting Extended Settings Windows 48 Extended Settings Windows 49 Printing Your Document or Photo Windows 50 Checking Print Status Windows 52 Selecting Default Print Settings Windows 52 Changing the Language of the P...

Page 5: ...ing Settings Main Settings Tab 76 Additional Scanning Settings Advanced Settings Tab 76 Image Format Options 77 Refilling Ink 79 Ink Safety Precautions 79 Check Ink Levels 80 Disabling Special Offers with Windows 81 Purchase Epson Ink 83 Ink Bottle Part Numbers 83 Refilling the Ink Tanks 83 Adjusting Print Quality 87 Print Head Maintenance 87 Print Head Nozzle Check 87 Checking the Nozzles Using t...

Page 6: ...1 Noise After Filling the Ink 111 Software Installation Problems 111 USB Connection Problems 112 Solving Network Problems 112 Product Cannot Connect to a Wireless Router or Access Point 112 Network Software Cannot Find Product on a Network 113 Product Does Not Appear in Mac Printer Window 114 Cannot Print Over a Network 115 Cannot Scan Over a Network 116 Solving Copying Problems 117 Product Makes ...

Page 7: ...rs 132 Solving Scanning Problems 134 Scanning Software Does Not Operate Correctly 134 Cannot Start Epson Scan 2 134 Solving Scanned Image Quality Problems 135 Image Consists of a Few Dots Only 136 Line of Dots Appears in All Scanned Images 136 Straight Lines in an Image Appear Crooked 136 Image is Distorted or Blurry 136 Image Colors are Patchy at the Edges 137 Image is Too Dark 137 Back of Origin...

Page 8: ...k Specifications 148 Dimension Specifications 149 Electrical Specifications 149 Environmental Specifications 150 Interface Specifications 150 Network Interface Specifications 150 Safety and Approvals Specifications 151 Notices 152 FCC Compliance Statement 152 Trademarks 153 Copyright Notice 153 libTIFF Software Acknowledgment 154 A Note Concerning Responsible Use of Copyrighted Materials 154 Defau...

Page 9: ...9 L395 User s Guide Welcome to the L395 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...ularly Caution If the ink level is below the lower line on the ink tank fill it to the upper line on the ink tank Continued use of the product when the ink level is below the lower line on the tank could damage the product To refill the ink tanks click the link below Related topics Refilling Ink ...

Page 11: ...l Buttons and Lights Adjusting Control Panel Position Parent topic Product Basics Control Panel Buttons and Lights 1 The WiFi light The left side of the WiFi light turns solid green when the product is connected to a wireless network and flashes when the product is communicating over a network The right side flashes orange if a problem occurs with the product s wireless network connection Both sid...

Page 12: ...ously Parent topic Using the Control Panel Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to use To raise the control panel lift it up from the bottom To lower the control panel squeeze the release bar and gently push the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product Pare...

Page 13: ...sections to identify the parts on your product Product Parts Top Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Top 1 Edge guide 2 Sheet feeder 3 Paper support 4 Feeder guard 5 Control panel 6 Output tray ...

Page 14: ...14 7 Paper stopper 1 Document cover 2 Scanner glass Parent topic Product Parts Locations ...

Page 15: ...15 Product Parts Inside 1 Scanner unit 2 Ink tank unit 3 Ink tanks 4 Print head in home position Parent topic Product Parts Locations ...

Page 16: ...djust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Power and Sleep Timer Settings Windows Changing the Power and Sleep Timer Settings Mac Parent topic Product Basics Changing the Power and Sleep Timer Settings Windows You can use the printer software to change the time period before the product enters sleep mode or turn...

Page 17: ...ings 4 Click the Maintenance tab 5 Click the Printer and Option Information button You see this screen 6 Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting 7 Click Send 8 Select the time period you want before the product goes to sleep as the Sleep Timer setting ...

Page 18: ...or turns off automatically 1 Make sure your product is turned on 2 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Printer Settings You see this window 4 Select the length of time after which you want the product to automatically turn off ...

Page 19: ...mail Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Fire OS Printing Parent topic Product Basics Using Epson Email Print With Epson Email Print you can print from any device that can send email such as your smartphone tablet or laptop Just activate your product s unique email address When you want to print attach a PDF Microsoft Office document or photo to an email and send...

Page 20: ...learn more about Epson iPrint and check the compatibility of your mobile device 3 Download Epson iPrint from the Apple App Store or Google Play 4 Connect your mobile device to the same wireless network as your product 5 Open Epson iPrint and select your Epson product Now you are ready to print or scan with your mobile device and your Epson product Parent topic Epson Connect Solutions for Smartphon...

Page 21: ...vers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Office you can send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Amazon device to the same wireless network as your product 3 Now you are ready to print From your Amazon application tap the print option and select ...

Page 22: ...et Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface ...

Page 23: ...ct to a Network If you have a WPS enabled router or access point you can use Wi Fi Protected Setup WPS to connect your device to the network Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details 1 To ...

Page 24: ... Wi Fi Connection Connecting to a New Wi Fi Router Parent topic Wi Fi Networking Accessing the Web Config Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a computer or other device that is connected to the same network as your product 1 Print a network status sheet 2...

Page 25: ... Network Settings Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions 1 Do one of the following Windows Uninstall your produc...

Page 26: ...in the Sheet Feeder Paper Loading Capacity Available Epson Papers Paper or Media Type Settings Product Software Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then raise the paper support and its extension ...

Page 27: ...27 2 Pull out the output tray and open the paper stopper on the end Note If you print on legal size or longer paper leave the paper stopper closed 3 Slide the edge guide to the left ...

Page 28: ...eets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 5 Do one of the following Insert paper glossy or printable side up and short edge first against the right side and beneath the line on the left edge guide ...

Page 29: ...gainst the right side Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown 6 Slide the edge guide against the paper but not too tightly Then flip the feeder guard back ...

Page 30: ...r that have plastic windows Check the paper package for any additional loading instructions If you use paper with binder holes load only one sheet at a time in only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm Parent topic Loading Paper Related references Paper Loading Capacity Paper Specifications Paper Loading Capacity Paper type Pap...

Page 31: ...s 216 279 mm 20 sheets 8 10 inches 203 254 mm Envelopes No 10 4 1 9 5 inches 105 241 mm 10 envelopes You can print 2 sided print jobs manually Load up to 30 Letter 8 5 11 inches 216 279 mm or smaller sized sheets for manual 2 sided print jobs Load 1 sheet of Legal 8 5 14 inches 216 356 mm sized paper for manual 2 sided print jobs Parent topic Loading Paper Available Epson Papers You can purchase g...

Page 32: ... S041117 100 Letter 8 5 11 inches 216 279 mm S041111 100 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 Note Paper media availability varies by country Parent topic Loading Paper Paper or Media Type Settings Product Software For this paper Select this Paper T...

Page 33: ...ect this Paper Type or Media Type setting Epson Presentation Paper Matte Epson High Quality Ink Jet Paper Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Envelope Envelope Parent topic Loading Paper ...

Page 34: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 35: ...Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass If you are using Thumbnail preview in Photo Mode in Epson Scan 2 the edges of your original may be cropped by about 0 2 inch 4 5 mm from the top and side edges Manually position your original away from the edges to prevent cropping 3 Close the document cover gently to keep your original in place P...

Page 36: ...y button To copy a black and white or color original in draft mode hold the B W copy button or the color copy button for 3 seconds To make 20 black and white or color copies hold the B W copy button or the color copy button and press the stop button within 3 seconds To make more than one copy repeatedly press the B W copy button or the color copy button for the number of copies you need up to 20 c...

Page 37: ...print with your product using any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Selecting Extended Settings Windows Printing Your Document or Photo Windows Selecting Default Print Settings Windows Changing Automatic U...

Page 38: ...ces to view your print settings You see the Main tab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size 5 Select the orientation of your document Note If you are printing an envelope select Landscape ...

Page 39: ...multiple copies and arrange their print order select the Copies options 12 To reduce noise during printing when you select Plain Paper Bright White Paper select Quiet Mode printing will be slower 13 To preview your job before printing select Print Preview 14 To save your print job as a project that can be modified and combined with other print jobs select Job Arranger Lite Print Quality Options Wi...

Page 40: ... Parent topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note You will need to print one side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen o...

Page 41: ...in tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows ...

Page 42: ... Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or photo on the M...

Page 43: ... button to manually adjust the color correction settings or turn off color management in your printer software Select Image Options to access additional settings for improving printed images Note You can also select Color Universal Print settings 3 To add the following features click the Watermark Features button Watermark adds a visible watermark to your printout Note Click the Add Delete button ...

Page 44: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 45: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 46: ...ers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Collate Number copy number Note The user name computer name date and time come from the Windows Control Panel on ...

Page 47: ...ommon groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left ...

Page 48: ...ing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance option...

Page 49: ...h Windows Extended Settings Windows You can select from these settings on the Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool R...

Page 50: ...the resolution of print data to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting...

Page 51: ...see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 52: ...t topic Printing Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Win...

Page 53: ... them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer s...

Page 54: ...ge you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select ...

Page 55: ...date feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings...

Page 56: ...ent or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details b...

Page 57: ...int window may look different depending on your version of the Mac operating system and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 58: ... check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings ...

Page 59: ...cting Page Setup Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Fast Economy For the fastest printing with draft quality Economy For fast printing with reduced quality Normal For everyday text and image printing Fin...

Page 60: ...on settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting You can also select a custom setting to create a custom paper size 2 Select the orientation of your document or photo as sh...

Page 61: ...ges on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac ...

Page 62: ...h pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off colo...

Page 63: ... Parent topic Printing on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can custo...

Page 64: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 65: ...b Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing when you select Plain Paper Bright White Paper as the paper Type or Media Type setting High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer softw...

Page 66: ...ferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Checking Print Status Mac During printing you can view the progress of your print job and control printing 1 Click the printer icon w...

Page 67: ...ld To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo Mac Cancelling Printing Using a Product Button If you need to cancel printing press the stop button on your product Parent topic Printing from a Computer ...

Page 68: ...DF using your product s control panel buttons Note You must connect your product with a USB cable to scan using the buttons 1 Make sure you installed the product software and connected the product to your computer 2 Press the B W copy button and the color copy button at the same time Your original is scanned and saved as a PDF on your computer Changing Default Scan Button Settings Parent topic Sta...

Page 69: ... you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Buttons Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Windows 10 Click and select All apps EPSON Epson Scan 2 Windows 8 x Naviga...

Page 70: ...70 You see an Epson Scan 2 window like this ...

Page 71: ...ned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work correctly ...

Page 72: ...72 You see an Epson Scan 2 window like this ...

Page 73: ...utomatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan 2 ...

Page 74: ...74 You see this window ...

Page 75: ... to use for your scan 7 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 8 Do one of the following If you re scanning in Document Mode select any of the additional settings that you want to use on the Main Settings tab If you re scanning in Photo Mode select the Color Management and Thumbnail Options settings as necessary 9 Click the ...

Page 76: ...ans the original image twice using different output settings Windows only After Scanning Option When scanning multi page originals lets you add additional pages or add and edit the pages in a job and save all of the scanned pages as one file Note You must select a file format that supports multi page such as PDF or Multi TIFF Parent topic Scanning in Epson Scan 2 Additional Scanning Settings Advan...

Page 77: ... and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white Correct Document Skew Corrects skewed originals image contents or both Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For detai...

Page 78: ...program PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Searchable PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be sear...

Page 79: ... Do not allow children to drink from or handle the ink bottles and bottle caps Do not tilt or shake an ink bottle after removing its seal otherwise ink may leak If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Ink Refilling Precauti...

Page 80: ...t to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Ink Bottle and Ink Tank Information To maintain optimum print head performance some ink is consumed from all ink tanks during printing and when pe...

Page 81: ...recautions Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers ar...

Page 82: ...82 You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers are not available in Latin America Parent topic Check Ink Levels ...

Page 83: ...tles that came with your printer have a lower yield due to the ink charging process This process is carried out the first time you turn on the printer and guarantees better performance Do not load paper before refilling the ink tanks Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles and use the ink by the da...

Page 84: ...ay splatter 2 Open the ink tank unit cover then remove the ink tank cap and place it in the holder shown here Note Make sure the color of the ink tank label matches the ink color you want to refill and only remove the cap from that ink tank Be careful not to spill any ink ...

Page 85: ...ing If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 4 Refill the ink tank with the correct color ink up to the upper line on the ink tank 5 If any ink remai...

Page 86: ...cap securely 7 Repeat the previous steps as necessary for each ink tank you need to refill 8 Close the ink tank unit cover Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions ...

Page 87: ...r clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first Print Head Nozzle Check Print Head Cleaning Print Head Alignment Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tanks Print Head Nozzle Check You can print a nozzl...

Page 88: ...printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Using the Product Buttons Refilling the Ink Tanks C...

Page 89: ... 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like this 4 Click Print ...

Page 90: ... pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Using a Computer Utility Refilling the Ink Tanks Checking the Nozzles Using the Product Buttons Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 91: ...cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print 4 Run a nozzle check to confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles ...

Page 92: ...dows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle ...

Page 93: ... in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality s...

Page 94: ... Maintenance Aligning the Print Head Using a Computer Utility You can align the print head using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Pri...

Page 95: ...95 You see a window like this 5 Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set Vertical alignment ...

Page 96: ...u still see white or dark lines or missing colors in your printouts even after cleaning the print head several times you can perform a Power Ink Flushing Note After a Power Ink Flushing you must turn off the product and wait at least 12 hours before printing again Caution Power Ink Flushing consumes a lot of ink and should be performed only if necessary Refill the ink tanks before performing a Pow...

Page 97: ...rs before printing again Before you begin make sure no product lights are indicating errors 1 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar and select Printer Settings Then click the Maintenance tab Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and...

Page 98: ...it at least 12 hours before printing 5 Print a document and check the print quality If the print quality did not improve contact Epson for support Parent topic Power Ink Flushing Related tasks Refilling the Ink Tanks Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink ...

Page 99: ...s out clean Parent topic Adjusting Print Quality Related tasks Loading Paper in the Sheet Feeder Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets...

Page 100: ...k OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter ...

Page 101: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 102: ...er lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean th...

Page 103: ...htening the cap and take measures to prevent ink from leaking when transporting the ink bottles Do not put opened ink bottles in the box with the product Do not carry the product by its control panel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place...

Page 104: ...104 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product 4 Lower the scanner unit ...

Page 105: ...port feeder guard and output tray Then lower the control panel by squeezing the release bar and gently pushing the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product 9 Open the ink tank unit cover and make sure that the ink tank caps are installed securely ...

Page 106: ...hioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 107: ...y it s a good idea to check Epson s support website for free updates to your product software Visit epson com jm support and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the product icon in the Windows taskbar On the Maintenance tab in t...

Page 108: ...s 1 WiFi light 2 power light 3 ink light 4 paper light Light status Condition solution The power light is on The product is turned on The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product The power light is on The ink light is on Initial ink charging may not be complete See the Start Here sheet for instructions The paper light is o...

Page 109: ...lashing The WiFi light is flashing green and orange An error has occurred during firmware updating Connect your product using a USB cable and try updating the firmware again If the error continues contact Epson for support Note The ink pads in the printer collect distribute and contain the ink that is not used on printed pages During the life of your product it may reach a condition where either s...

Page 110: ...by your computer cable software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check other available solutions If they do not work contact Epson Parent topic Solving Problems Relate...

Page 111: ...ill in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Related topics Refilling Ink Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the...

Page 112: ... your network data and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cannot Print Over a Network Cannot Scan Over a Network Parent topic Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless rou...

Page 113: ...nstructions in your router or access point documentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the instructions that came with your product to enter your wireless network name manually If your router or access point has security enabled determine the kind of security it is using and any required password or passphrase for conn...

Page 114: ...on the Start Here sheet If you have replaced your router reinstall your product software to connect to the new router Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Netw...

Page 115: ...Sheet Resetting Network Settings Related topics Wi Fi Networking Cannot Print Over a Network If you cannot print over a network try these solutions Make sure that your product is turned on Make sure you install your product s network software as described in your product documentation Print a network status sheet and verify that the network settings are correct If the network status is Disconnecte...

Page 116: ...stalled correctly If necessary reinstall your software Parent topic Solving Network Problems Related tasks Using WPS to Connect to a Network Printing a Network Status Sheet Resetting Network Settings Related topics Wi Fi Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network try these solutions If you cannot scan from your product control panel make sure...

Page 117: ...duct is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset You may need to disable the firewall and any anti virus software on your wireless router or access point Parent topic Solving Network Problems Related topics Wi Fi...

Page 118: ...n reload it in the sheet feeder against the right side and beneath the tab Slide the edge guide against the edge of the paper making sure that the paper stack is not above the arrow mark on the edge guide If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it If paper jams when you load only one or two sheets try loading more sheets at a time Do not load...

Page 119: ... Jam Problems Inside the Product Related tasks Loading Paper in the Sheet Feeder Paper Jam Problems Inside the Product If paper has jammed inside the product follow the steps below to clear the jam 1 Cancel the print job if necessary 2 Remove any jammed paper from the rear paper feed slot ...

Page 120: ...120 3 Lift the scanner unit Caution Do not touch the flat white cable inside the printer Do not lift the scanner unit while the document cover is open ...

Page 121: ...121 4 Remove any paper inside including torn pieces 5 Close the scanner unit Parent topic Solving Paper Problems Related tasks Cancelling Printing Using a Product Button ...

Page 122: ...lems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your product is turned on Make sure any interface cables are connected securely at both end...

Page 123: ... Windows taskbar first try restarting your computer If that does not work try this solution 1 Do one of the following Windows 10 Right click and select Control Panel Hardware and Sound Devices and Printers Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Windows 7 Click and select Devices and Printers Windows Vista Click select Control Panel ...

Page 124: ...ed to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product soft...

Page 125: ...ems Inverted Image If your printed image is inverted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related ...

Page 126: ...t Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make su...

Page 127: ...ur product using a different cable Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position try these solutions Make sure you selected the correct paper size and layout settings in yo...

Page 128: ...e sections if your printouts have problems with print quality but your image looks fine on your computer screen White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before yo...

Page 129: ...eferences Mac Loading Paper in the Sheet Feeder Related topics Refilling Ink Blurry or Smeared Printout If your printouts are blurry or smeared try these solutions Make sure your paper is not damp curled old or loaded incorrectly in your product Use a support sheet with special paper or load special paper one sheet at a time Make sure your paper meets the specifications for your product Use Epson ...

Page 130: ...uality has improved Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Clean the paper path If you have not used the product for a long time run the Power Ink Flushing utility Note Flushing the ink tubes replaces all the ink inside the tubes so flush the ink only if you cannot improve print quality by other means Note ...

Page 131: ... type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Clean the paper path Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper or Media Type Settings Product Software Related tasks Loading Paper in the...

Page 132: ...nch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable Parent topic Solving Print...

Page 133: ...ack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try using the color management options in your printer software For best results use genuine Epson ink and paper If you have not used the product for a long time run the Power Ink Flushing utility Note Flushing the ink t...

Page 134: ...nstalling it In Windows make sure your product is listed as a valid device Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are securely connected at ...

Page 135: ... do uninstall both versions and install one version If you upgraded your operating system but did not reinstall Epson Scan 2 try reinstalling it Parent topic Solving Scanning Problems Related topics Starting a Scan Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in Al...

Page 136: ...lass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image mak...

Page 137: ... High Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Related tasks Placing Originals on the Scanner Glass Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block external light as you scan it Parent topic Solving S...

Page 138: ...ffect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Advanced Settings Tab Image is Scanned Upside Down Your product scans using the Auto Photo Orientation setting This setting checks the preview image for faces...

Page 139: ...age Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Scan Area is Not Adjustable in Thumbnail Preview If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan 2 try these solutions Create a scan area by drawing a marquee on your preview image and adjusting it as necessary Switch to Normal...

Page 140: ...avigate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows other versions Click or Start and select All Programs or Progra...

Page 141: ...g your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to uninstall your product software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here Note If you find that re installing ...

Page 142: ...for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer...

Page 143: ...51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone Dial first 7 digits wait for a message then enter code If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can pu...

Page 144: ...terface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Note For the latest product software available for your operating system visit ...

Page 145: ... 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com jm support select your product and select Downloads Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Maximum document size 8 5 11 7 inches 216 297 mm US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub sca...

Page 146: ...er Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Single sheets Paper types Plain paper and paper distributed by Epson Weight Plain paper 17 lb 64 g m2 ...

Page 147: ...y may decline in the shaded areas shown here due to the printer mechanism Single sheets normal printing 1 Margin 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inch 40 mm minimum 3 Reduced print quality area bottom 1 26 inch 32 mm minimum ...

Page 148: ...pson ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The included initial ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of...

Page 149: ... Width Stored 17 5 inches 445 mm Printing 17 5 inches 445 mm Depth Stored 12 inches 304 mm Printing 20 8 inches 528 mm Weight without ink and power cord 10 8 lb 4 9 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 0 5 to 0 3 A Power consumption USB connection Standalone copying Approximately 11 W ISO IE...

Page 150: ...85 RH Parent topic Technical Specifications Interface Specifications One Hi Speed USB port for a computer Parent topic Technical Specifications Network Interface Specifications Standards IEEE 802 11 b g n Security WEP 64 128 bit WPA PSK AES complies with WPA2 with support for WPA WPA2 Personal Frequency range 2 4 GHz Coordination modes Infrastructure mode Security Protocol SSL TLS HTTPS Client Par...

Page 151: ... 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC ra...

Page 152: ...ent off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The c...

Page 153: ...n Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident m...

Page 154: ...phics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WH...

Page 155: ...period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2017 Epson America Inc 3 17 CPD 52462R1 Parent topic Copyright Notice ...

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