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• If the product's print head stops moving or making noise, and the charging process has not finished

after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.

Parent topic:

Solving Setup Problems

Related topics

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on
the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements
Mac System Requirements

USB Connection Problems

If you used a USB cable to connect to a computer that has multiple peripherals, make sure the computer
is grounded. Otherwise, you may feel a slight electric shock when touching your product.

Parent topic:

Solving Setup Problems

Solving Copying Problems

Check these solutions if you have problems copying with your product.

Product Makes Noise, But Nothing Copies

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Summary of Contents for L380

Page 1: ...L380 User s Guide ...

Page 2: ......

Page 3: ...Photos 21 Loading Envelopes 23 Paper Loading Capacity 26 Available Epson Papers 27 Paper or Media Type Settings 27 Placing Originals on the Product 29 Placing Originals on the Scanner Glass 29 Copying 31 Copying Documents or Photos 31 Printing from a Computer 32 Printing with Windows 32 Selecting Basic Print Settings Windows 33 Print Quality Options Windows 35 Multi Page Printing Options Windows 3...

Page 4: ...nt Options Mac 57 Selecting Page Setup Settings Mac 57 Selecting Print Layout Options Mac 58 Sizing Printed Images Mac 59 Managing Color Mac 59 Color Matching and Color Options Mac 60 Printing Your Document or Photo Mac 61 Checking Print Status Mac 62 Selecting Printing Preferences Mac 63 Printing Preferences Mac 64 Cancelling Printing Using a Product Button 64 Scanning 65 Starting a Scan 65 Start...

Page 5: ...ing the Print Head Using the Product Buttons 90 Cleaning the Print Head Using a Computer Utility 90 Power Ink Flushing 93 Flushing the Ink Tubes Using a Computer Utility 93 Print Head Alignment 95 Aligning the Print Head Using a Computer Utility 95 Cleaning the Paper Path 97 Checking the Number of Sheets 98 Checking the Sheet Counter Windows 98 Checking the Sheet Counter Mac 99 Cleaning and Transp...

Page 6: ...es Not Appear in Windows Taskbar 114 Printing is Slow 114 Solving Page Layout and Content Problems 116 Inverted Image 116 Too Many Copies Print 116 Blank Pages Print 117 Incorrect Margins on Printout 117 Incorrect Characters Print 118 Incorrect Image Size or Position 118 Slanted Printout 119 Solving Print Quality Problems 119 White or Dark Lines in Printout 120 Blurry or Smeared Printout 120 Faint...

Page 7: ...installing Product Software Windows 130 Uninstalling Product Software Mac 131 Where to Get Help 132 Technical Specifications 135 Windows System Requirements 135 Mac System Requirements 135 Paper Specifications 136 Printable Area Specifications 137 Scanning Specifications 138 Ink Specifications 139 Dimension Specifications 140 Electrical Specifications 140 Environmental Specifications 141 Interface...

Page 8: ......

Page 9: ...9 L380 User s Guide Welcome to the L380 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...nel Buttons and Lights 1 The power button and the power light 2 The B W copy button 3 The color copy button 4 The stop button 5 Scan by pressing the B W copy button and the color copy button simultaneously 6 The paper light 7 The ink light Parent topic Product Basics Product Parts Locations See these sections to identify the parts on your product Product Parts Top Product Parts Inside ...

Page 11: ...11 Product Parts Back Parent topic Product Basics Product Parts Top 1 Edge guide 2 Sheet feeder 3 Paper support and extension 4 Feeder guard 5 Output tray ...

Page 12: ...12 6 Control panel 1 Document cover 2 Scanner glass Parent topic Product Parts Locations ...

Page 13: ...13 Product Parts Inside 1 Scanner unit 2 Ink tubes 3 Ink tank unit 4 Ink tanks 5 Print head in home position Parent topic Product Parts Locations ...

Page 14: ...ep mode or turns off automatically if it is not used for a period of time You can adjust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Power Off and Sleep Timer Settings Windows Changing the Power Off and Sleep Timer Settings Mac Parent topic Product Basics ...

Page 15: ...eep mode or turns off automatically 1 Make sure your product is turned on 2 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 3 Select Printer Settings 4 Click the Maintenance tab 5 Click the Printer and Option Information button You see this screen ...

Page 16: ...gram windows Parent topic The Power Off and Sleep Timers Changing the Power Off and Sleep Timer Settings Mac You can use the printer software to change the time period before the product enters sleep mode or turns off automatically 1 Make sure your product is turned on 2 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and...

Page 17: ...e product to automatically turn off when it is not in use as the Power Off Timer setting 5 Select the time period you want before the product goes to sleep as the Sleep Timer setting 6 Click Apply 7 Close the Printer Settings window Parent topic The Power Off and Sleep Timers ...

Page 18: ...or Documents Loading Paper for Photos Loading Envelopes Paper Loading Capacity Available Epson Papers Paper or Media Type Settings Loading Paper for Documents You can print documents on a variety of paper types and sizes 1 Flip the feeder guard forward 2 Pull up the paper support and its extension ...

Page 19: ...19 3 Pull out the output tray and open the paper stopper Note If you print on legal size or longer paper leave the paper stopper closed 4 Slide the edge guide left ...

Page 20: ...face to even the edges 6 Slide the edge guide against the paper but not too tightly 7 Flip the feeder guard back Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide ...

Page 21: ... on the sides of the paper do not load paper with holes at the top or bottom Parent topic Loading Paper Related references Paper Loading Capacity Loading Paper for Photos You can print photos on a variety of paper types and sizes 1 Flip the feeder guard forward 2 Pull up the paper support and its extension 3 Pull out the output tray and open the paper stopper ...

Page 22: ... edge guide left 5 Insert paper glossy or printable side up and short edge first against the right side If you are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges ...

Page 23: ... of sheets Load paper short edge first no matter which way your photo faces Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Loading Envelopes You can print on plain paper envelopes in this size No 10 4 1 9 5 inches 105 241 mm ...

Page 24: ...24 1 Flip the feeder guard forward 2 Pull up the paper support and its extension 3 Pull out the output tray and open the paper stopper ...

Page 25: ...e the edge guide left 5 Load up to 10 envelopes against the right side Load them printable side up and flap edge left 6 Slide the edge guide against the envelopes but not too tightly 7 Flip the feeder guard back ...

Page 26: ...ny sheets Plain paper Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm Half Letter 5 5 8 5 inches 140 216 mm or A6 4 1 5 8 inches 105 148 mm Approx 100 sheets Epson Bright White Paper Epson Presentation Paper Matte Epson High Quality Ink Jet Paper 80 sheets Epson Premium Presentation Paper Matte Epson Premium Photo Paper Glossy 20 sheets Plain paper Legal 8 5 14 inches 216 356 mm User...

Page 27: ...r Glossy 4 6 inches 102 152 mm S041808 S041727 40 100 5 7 inches 127 178 mm S041464 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Epson Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Note Paper media availability varies by country Parent topic Loading Paper Paper or Media ...

Page 28: ...elect this paper Type or Media Type setting Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Envelopes Envelope Parent topic Loading Paper ...

Page 29: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 30: ...rner Note You can place multiple originals on the scanner glass Just make sure they are at least 0 2 inch 4 5 mm away from the edge of the scanner glass and at least 0 8 inch 20 mm away from each other 3 Close the document cover gently to keep your original in place Parent topic Placing Originals on the Product Related topics Copying Scanning ...

Page 31: ... the B W copy button To copy a color document or photo press the color copy button To make more than one copy repeatedly press the B W copy button or the color copy button for the number of copies you need up to 20 copies For example to make 4 copies press the button four times Make sure you press the button in intervals of less than one second To copy in draft mode press and hold the B W copy but...

Page 32: ... Software Updates Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain soft...

Page 33: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 34: ...ayscale setting 9 To print on both sides of the paper select a 2 Sided Printing option and select the settings you want 10 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To pre...

Page 35: ...f speed and quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your multi page print job 2 Up and 4 Up Prints 2 or 4 pages on one sheet of paper Click the Page Order button to select page layout and border options 2 1 Poster 2 2 Poster 3 3 Poster 4 4 Poster Prints one image on ...

Page 36: ...ge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side Manual Short edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side 2 Click the Settings button You see a window like this 3 Select the double sided p...

Page 37: ...Parent topic Printing with Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double sided print job Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Bookle...

Page 38: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 39: ...ur printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color...

Page 40: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 41: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 42: ...ers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Collate Number copy number Note The user name computer name date and time come from the Windows Control Panel on ...

Page 43: ...ommon groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left ...

Page 44: ...choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click th...

Page 45: ...45 You see the maintenance options 4 Click the Extended Settings button ...

Page 46: ...he Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool RAW Datatype Increases print speed and may solve other printing problems Pag...

Page 47: ... Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting Extended Settings Windows Printing Your Document or Phot...

Page 48: ...48 You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows ...

Page 49: ...r Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows ...

Page 50: ...d for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right cl...

Page 51: ...the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 52: ...eck every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have ...

Page 53: ...Selecting Basic Print Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If n...

Page 54: ...int window may look different depending on your version of the Mac operating system and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 55: ... check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings ...

Page 56: ...Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Fast Economy For the fastest printing with draft quality Economy For fast printing with reduced quality Normal For everyday text and image pr...

Page 57: ...elect the paper size and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting 2 Select the orientation of your document or photo as shown in the print window Note If y...

Page 58: ...ges on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac ...

Page 59: ...h pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off colo...

Page 60: ... Parent topic Printing on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can custo...

Page 61: ...d Settings and select the Fix Red Eye setting to reduce or remove red eye in photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special c...

Page 62: ... Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job and control printing 1 Click the printer icon when it appears in the Dock You see the print status window ...

Page 63: ...jobs click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and sel...

Page 64: ...edia Type setting High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a sha...

Page 65: ...roduct software and connected the product to your computer 2 Press the B W copy button and the color copy button at the same time Your original is scanned and saved as a PDF on your computer Changing Default Scan Job Settings Parent topic Starting a Scan Related tasks Scanning in Epson Scan 2 Changing Default Scan Job Settings You can view or change the default scan job settings your product uses ...

Page 66: ...can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store...

Page 67: ...67 You see an Epson Scan 2 window like this ...

Page 68: ...e described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source f...

Page 69: ...69 You see an Epson Scan 2 window like this ...

Page 70: ...er or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only f...

Page 71: ...71 You see this window ...

Page 72: ...your scan 7 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 8 Click the Advanced Settings tab and select any settings that you want to use 9 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 10 Enter the file name for your scanne...

Page 73: ...ile format that supports multi page such as PDF or Multi TIFF Parent topic Scanning in Epson Scan 2 Additional Scanning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other settings you have chosen Text Enhancement Sharpens the appearance of letters in text document...

Page 74: ...s image contents or both Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format Options window Not all image formats have options Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image...

Page 75: ...You can save multi page documents in one PDF file Searchable PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 ...

Page 76: ...le caps Do not tilt or shake an ink bottle after opening it otherwise ink may leak If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Ink Refilling Precautions Use ink bottles with the correct part number for this product The use of non Epson ink may cause damage that is no...

Page 77: ...ature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Ink Bottle and Ink Tank Information To maintain optimum print head performance some ink is consumed from all ink tanks during printing and when performing maintenance o...

Page 78: ...l Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers are not valid in Latin America 1 Access the Windows Desktop and rig...

Page 79: ...79 You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers are not available in Latin America Parent topic Check Ink Levels ...

Page 80: ...ith your printer have a lower yield due to the ink charging process This process is carried out the first time you turn on the printer and guarantees better performance Do not load paper before refilling the ink tanks Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you purchase new ink bottles and use the ink by the date printed on the package...

Page 81: ...ills 2 Turn on your product 3 Make sure the power light is on but not flashing 4 Unhook the ink tank unit from the product and lay it down Note Do not pull on the ink tubes 5 Open the ink tank unit cover then remove the cap of the ink tank that you re going to refill ...

Page 82: ...y ink 6 Snap off the tip of the bottle cap but do not dispose of it so you can use it to seal the bottle cap later if necessary Then remove the bottle cap and carefully remove the protective seal avoid touching the ink underneath the seal then close the bottle cap tightly Note Make sure the color of the ink bottle matches the ink color you want to refill ...

Page 83: ...83 Caution Close the bottle cap tightly otherwise ink may leak 7 Refill the ink tank with the correct color ink up to the upper line on the ink tank ...

Page 84: ...fter filling the ink tank place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use 9 Place the cap securely on the ink tank 10 Repeat the previous steps as necessary for each ink color you need to refill ...

Page 85: ...85 11 Close the ink tank unit cover 12 Hook the ink tank unit onto the product Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions ...

Page 86: ...an them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first Print Head Nozzle Check Print Head Cleaning Power Ink Flushing Parent topic Adjusting Print Quality Related topics Refilling Ink Print Head Nozz...

Page 87: ...he product begins printing a nozzle check pattern 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using the Product Butto...

Page 88: ...ws Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like t...

Page 89: ...le Check Related tasks Cleaning the Print Head Using a Computer Utility Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tan...

Page 90: ...n off the product during a cleaning cycle or you may damage it 4 Run a nozzle check to confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve flush the ink tubes Parent topic...

Page 91: ...m Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cle...

Page 92: ...e gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve flush the ink tubes Parent topic Print Head Cleaning Related concepts Power Ink Flu...

Page 93: ... product stops printing and you must contact Epson for support Flushing the Ink Tubes Using a Computer Utility Parent topic Print Head Maintenance Related references Product Light Status Related topics Refilling Ink Flushing the Ink Tubes Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink tubes 1 Make sure there are no warnings or errors indicated by the product c...

Page 94: ...ssary also clean the print head If you don t see any improvement turn off the product and wait at least 12 hours Then check the print quality again If quality still does not improve contact Epson for support Parent topic Power Ink Flushing Related references Where to Get Help Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using a Computer Utility ...

Page 95: ...our Windows or Mac computer 1 Make sure no product lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan ...

Page 96: ...96 You see a window like this 6 Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set Vertical alignment ...

Page 97: ...oading Paper Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink Caution Do not use tissues to clean the rollers inside the product lint from tissue may clog the print head nozzles 1 Load a few sheets of plain paper in the product 2 Use the product control panel to make a copy but without placing a document on the scanner glass Not...

Page 98: ...ter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select...

Page 99: ... OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter ...

Page 100: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 101: ...r glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean the outer case and control panel with a soft dry cloth Do not use liquid or chemical cleansers Parent topic Cleaning and Transporting Your Product Transporting Your Product If you need ...

Page 102: ...out Store your product in a cool dry place 1 Turn off the product 2 Lift up the scanner unit and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product ot...

Page 103: ... Close the output tray and paper support if necessary 7 Unplug the power cable 8 Disconnect any connected cables 9 Unhook the ink tank unit from the product and lay it down Note Do not pull on the ink tubes ...

Page 104: ...2 Place the product in its original packaging materials if possible or use equivalent cushioning around the product Caution Keep the product level during transport Otherwise ink may leak Do not put opened ink bottles in the box with product Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 105: ...Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Sof...

Page 106: ...ts 1 power 2 paper 3 ink Light status Condition solution The power light is on The product is turned on The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product The paper light is flashing Paper is jammed in the product Remove the jammed paper and press the B W copy button or the color copy button to clear the error ...

Page 107: ...y updating the firmware again If the error continues contact Epson for support The power light is flashing The ink light is flashing The paper light is flashing Open the scanner unit and remove any paper or protective materials inside the printer Turn the product off and then back on again Parent topic Solving Problems Related references Paper Jam Problems Where to Get Help Related topics Loading ...

Page 108: ...work contact Epson Parent topic Solving Problems Related concepts Print Head Cleaning Print Head Alignment Related references Where to Get Help Related topics Loading Paper Solving Setup Problems Check these sections if you have problems while setting up your product Noise After Filling the Ink Software Installation Problems USB Connection Problems Parent topic Solving Problems Noise After Filling...

Page 109: ...m Close any other programs including screen savers and virus protection software and install your product software again In Windows make sure your product is selected as the default printer and the correct port is shown in the printer properties If you see any error message or your software does not install correctly in Windows you may not have software installation privileges Contact your system ...

Page 110: ...nding on your product the default paper size for copies is either A4 8 3 11 7 inches 210 297 mm or Letter 8 5 11 inches 216 279 mm To change the default paper size to A4 8 3 11 7 inches 210 297 mm make sure the product is turned off then hold down the color copy button and press the power button to turn the product on When the product turns on release both buttons To change the default paper size ...

Page 111: ...separate the sheets and reload it If paper jams when you load only one or two sheets try loading more sheets at a time Do not load more than the recommended number of sheets If paper jams when you print on both sides of the paper try loading fewer sheets Make sure your paper meets the specifications for your product For best results follow these guidelines Use new smooth high quality paper that is...

Page 112: ...ollow all paper loading instructions when you load new paper Parent topic Solving Paper Problems Related topics Loading Paper Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it e...

Page 113: ...ables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly In Windows make sure your product is selected as the de...

Page 114: ...select Printing Preferences and select your product name again if necessary Windows XP Click Start and select Printers and Faxes Or open the Control Panel select Printers and Other Hardware if necessary and Printers and Faxes Right click your product name select Printing Preferences and select your product name again if necessary 2 Click the Maintenance tab 3 Click the Extended Settings button 4 S...

Page 115: ...uct software Select a lower print quality setting Windows Click the Maintenance or Utility tab select Extended Settings or Speed and Progress and select the following settings High Speed Copies Always Spool RAW Datatype Page Rendering Mode Print as Bitmap If printing is still slow and you are using Windows 7 or Windows Vista try the following 1 Click and select Computer or My Computer Double click...

Page 116: ...d image is inverted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout...

Page 117: ...Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Related topics Refilling Ink Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing progr...

Page 118: ... Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position try these solutions Make sure you selected the correct paper size and layout settings in your printing program and printer software Make sure your paper is positioned correctly for feeding into the printer Clean the scanner glass and document cover You can use the pre...

Page 119: ...Page Layout and Content Problems Related concepts Print Head Alignment Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your image looks fine on your computer screen White or Dark Lines in Printout Blurry or Smeared Printout ...

Page 120: ... ink Visually check the ink levels If you have not used the product for a long time run the Power Ink Flushing utility Note Flushing the ink tubes replaces all the ink inside the tubes so flush the ink only if you cannot improve print quality by other means Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Power Ink Flushi...

Page 121: ...first The ink levels may be low and you may need to refill the ink Visually check the ink levels Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Clean the paper path If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the Power Ink Flushi...

Page 122: ...zle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low Visually check the ink levels Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Clean the paper path Parent topic Solving Print Quality Problems Relat...

Page 123: ... printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution ...

Page 124: ...zle check to see if print quality has improved After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible...

Page 125: ...he system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software If you upgraded your operating system but did not reinstall your scanning software try reinstalling it In Windows make sure your product is listed as a valid device in the Scanners and Cameras control panel...

Page 126: ...the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Make sure you do not have multiple versions of Epson Scan 2 installed If you do uninstall both versions and install one version If you upgraded your operating system but did not reinstall Epson...

Page 127: ...als on the Scanner Glass Scanning in Epson Scan 2 Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass Parent topic Solving Scanned Image ...

Page 128: ...sk setting If the Image Type setting is Black White select Text Enhancement If the Image Type setting is Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Scanning in Epson Scan 2 Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges wi...

Page 129: ...halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related tasks Scanning in Epson Scan 2 Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because pr...

Page 130: ...you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product Software Windows You can uninstall and then re install your product software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the follo...

Page 131: ...ick Add or Remove Programs Select Epson Event Manager and click Change Remove 5 Do one of the following to uninstall Epson Scan 2 then follow any on screen instructions Windows 10 Select Epson Scan 2 and click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change Windows XP Select Epson Scan 2 and click Change Remove 6 Restart your computer then see the Start...

Page 132: ...nd click the remove icon to remove it Parent topic Uninstall Your Product Software Where to Get Help If you need additional help with your Epson product contact Epson Epson provides these technical support services Internet Support Visit Epson s support website at epson com jm support for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or...

Page 133: ...uador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone If your countr...

Page 134: ...plies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Parent topic Solving Problems ...

Page 135: ...stem Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 or later Note For the latest product software available for your operating system visit the Epson support site at epson com jm support select your product and select Downloads Paren...

Page 136: ... manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Single sheets Size A4 8 3 11 7 inches 210 297 mm A6 4 1 5 8 inches 105 148 mm Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 ...

Page 137: ...ent topic Technical Specifications Printable Area Specifications Note Print quality may decline in the expanded printable area Single sheets 1 Margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inches 40 mm minimum 3 Reduced print quality area bottom 1 26 inches 32 mm minimum ...

Page 138: ...rea right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 57 inches 40 mm minimum Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 600 dpi main scan 1200 dpi sub scan ...

Page 139: ...tles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature The ink bottles that came with your printer have a lower yield due to the ink charging process This process is carrie...

Page 140: ...es 528 mm Weight without ink or power cord 9 7 lb 4 4 kg Parent topic Technical Specifications Electrical Specifications Note Check the product label for its voltage rating Power supply rating 100 to 240 V 220 to 240 V Rated frequency range 50 60 Hz Rated current 100 to 240 V model 0 5 to 0 3 A 220 to 240 V model 0 3 A Power consumption Printing Approximately 13 W ISO IEC24712 Ready mode Approxima...

Page 141: ...to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications ...

Page 142: ...ent off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The c...

Page 143: ...rporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance...

Page 144: ...road as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a ...

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