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Epson L3250, User Manual

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Epson L3250 User Manual Download Page 186

186

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.

White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors

Parent topic:

Solving Problems

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• Make sure the paper type setting matches the type of paper you loaded.

• Make sure you loaded the printable side of the paper correctly for your product.

• Turn off any high speed settings in your product software.

• Align the print head. If print quality does not improve after aligning the print head, disable the

bidirectional (high speed) setting.

• Adjust the print quality in the product software.

• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the

correct direction and slide the edge guides to the edges of the paper.

• When vertical banding appears or the paper is smeared, clean the paper path.

• You may need to refill the ink. Visually check the ink levels.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note:

Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Parent topic:

Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Summary of Contents for L3250

Page 1: ...L3250 L3251 User s Guide ...

Page 2: ......

Page 3: ...sing Epson Email Print 20 Using Epson Remote Print 20 Setting Up Printing on a Chromebook 21 Android Printing Using the Epson Print Enabler 21 Using Fire OS Printing 21 Using Windows 10 Mobile Printing 22 Using Epson Print and Scan App with Windows Tablets 22 Wi Fi Networking 24 Network Security Recommendations 24 Wi Fi Direct Mode Setup 25 Enabling Wi Fi Direct Mode 25 Wi Fi Protected Setup WPS 2...

Page 4: ... Documents or Photos 47 Printing from a Computer 49 Printing with Windows 49 Selecting Basic Print Settings Windows 50 Print Quality Options Windows 52 Multi Page Printing Options Windows 52 Selecting Double sided Printing Settings Windows 53 Double sided Printing Options Windows 55 Selecting Additional Layout and Print Options Windows 56 Custom Color Correction Options Windows 58 Image Options an...

Page 5: ...ons Mac 84 Selecting Printing Preferences Mac 85 Printing Preferences Mac 85 Printing Your Document or Photo Mac 86 Checking Print Status Mac 87 Printing from a Smartphone or Tablet 88 Printing with Epson Photo 89 Cancelling Printing Using a Product Button 89 Scanning 90 Starting a Scan 90 Starting a Scan Using the Product Buttons 90 Changing Default Scan Job Settings 91 Setting Up a WSD Port Wind...

Page 6: ...n 2 119 Image Format Options 120 Scan Resolution Guidelines 121 Refilling Ink 123 Ink Safety Precautions 123 Checking Ink Levels on Your Product 125 Disabling Special Offers with Windows 125 Purchase Epson Ink 126 Ink Bottle Part Numbers 127 Refilling the Ink Tanks 127 Adjusting Print Quality 133 Print Head Maintenance 133 Print Head Nozzle Check 133 Checking the Nozzles Using the Product Buttons ...

Page 7: ... Noise After Filling the Ink 163 Software Installation Problems 163 Solving Network Problems 164 Product Cannot Connect to a Wireless Router or Access Point 164 Network Software Cannot Find Product on a Network 166 Product Does Not Appear in Mac Printer Window 167 Wireless Network Connection is Unstable on a Mac 168 Cannot Print Over a Network 168 Cannot Scan Over a Network 169 Solving Copying Pro...

Page 8: ...6 White or Dark Lines in Printout 186 Blurry or Smeared Printout 187 Faint Printout or Printout Has Gaps 189 Grainy Printout 190 Incorrect Colors 191 Solving Scanning Problems 192 Scanning Software Does Not Operate Correctly 192 Cannot Start Epson Scan 2 193 Scanning is Slow 194 Solving Scanned Image Quality Problems 194 Image Consists of a Few Dots Only 194 Line of Dots Appears in All Scanned Ima...

Page 9: ...imension Specifications 209 Electrical Specifications 209 Environmental Specifications 210 Interface Specifications 210 Network Interface Specifications 211 Notices 212 Important Safety Instructions 212 General Printer Safety Instructions 212 Wireless Connection Safety Instructions 214 FCC Compliance Statement 214 Binding Arbitration and Class Waiver 215 Trademarks 218 Copyright Notice 218 libTIFF...

Page 10: ......

Page 11: ...11 L3250 L3251 User s Guide Welcome to the L3250 L3251 User s Guide For a printable PDF copy of this guide click here Note Availability of products in this guide varies by country ...

Page 12: ...Solutions for Smartphones Tablets and More Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Control Panel Buttons and Lights 1 power button and light 2 Wi Fi and Wi Fi Direct network status lights 3 Wi Fi button 4 network status button 5 B W copy button 6 co...

Page 13: ...ed to a wireless network Wi Fi Direct light is on The product is connected to a device using Wi Fi Direct Parent topic Product Basics Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Rear paper feeder ...

Page 14: ...14 2 Paper support 3 Edge guides 4 Feeder guard 5 Output tray 6 Paper stopper Parent topic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass ...

Page 15: ...15 3 Control panel 1 Scanner unit 2 Ink tank cap 3 Ink tank cover 4 Ink tank unit 5 Ink tanks 6 Front cover 7 Scanner unit support 8 Print head Parent topic Product Parts Locations ...

Page 16: ...ficiency Changing the Power Off and Sleep Timer Settings Windows Changing the Power Off and Sleep Timer Settings Mac Parent topic Product Basics Changing the Power Off and Sleep Timer Settings Windows You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically 1 Access the Windows Desktop and right click the icon for your product in th...

Page 17: ... want as the Sleep Timer setting 6 Click Send 7 Click OK to close the open program windows Parent topic The Power Off and Sleep Timers Changing the Power Off and Sleep Timer Settings Mac You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or P...

Page 18: ...his free Apple and Android app to set up your Epson product and then print copy or scan with your networked Epson product Epson Smart Panel also lets you check product status 1 Visit latin epson com connect to learn more about Epson Smart Panel and check the compatibility of your mobile device 2 Download Epson Smart Panel from the Apple App Store or Google Play 3 Connect your mobile device to the ...

Page 19: ...s the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epson Email Print Epson Remote Pr...

Page 20: ...gs and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi Networking Using Epson Remote Print With Epson Remote Print software you can print from your laptop or desktop computer to an Epson Email enabled product anywhere in the world 1 Connect your Epson product to your wireless network See the link below 2 If you did not ...

Page 21: ... your wireless network See the link below 2 On your Android device download the Epson Print Enabler plug in from Google Play 3 Go to Settings on your Android device select Printing and enable the Epson plug in if necessary 4 Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Chrome or Gmail tap the menu icon and...

Page 22: ...for the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the s...

Page 23: ...oft Windows Store 3 Connect your Windows tablet to the same wireless network as your product 4 Open the Epson Print and Scan app and select your Epson product Now you are ready to print photos or scan Parent topic Product Basics Related topics Wi Fi Networking ...

Page 24: ...er the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Instea...

Page 25: ...duct 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point Make sure paper is loaded before you begin Note If you are printing from a computer make sure ...

Page 26: ...ten on the network status sheet Parent topic Wi Fi Direct Mode Setup Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a vir...

Page 27: ...tatus button on the product for at least seven seconds Note If you release the button before seven seconds elapses a network connection report is printed instead of a network status sheet Examine the settings shown on the network status sheet to diagnose any problems you may have Parent topic Wi Fi Networking Printing a Network Connection Report You can print a network connection report that provi...

Page 28: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E 1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are t...

Page 29: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 30: ... product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limits the number of connected devices raise the co...

Page 31: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 32: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 33: ...connect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi Fi Networking Accessing the Web C...

Page 34: ...i Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home...

Page 35: ... features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use These settings will be reset to their default values 1 Turn off the product 2 Hold down the network status button and press the power button until the Wi Fi light and Wi Fi Direct light flash alternately Then release both buttons When the Wi Fi light a...

Page 36: ...pacity Double sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then raise the paper support 2 Slide the edge guides out all the way ...

Page 37: ...u are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 5 Do one of the following Insert paper glossy or printable side up and short edge first in the center of the paper support ...

Page 38: ...aper support Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown To load a sheet of paper longer than legal size close the paper support and flatten the leading edge of the paper as shown ...

Page 39: ...ng it or load one envelope at a time Do not load envelopes that are curled folded or too thin or that have plastic windows or exposed adhesive flaps Check the paper package for any additional loading instructions Do not place objects on the feeder guard Doing so may prevent paper from feeding Do not leave paper in the printer as the paper may curl or the print quality may decline If you use paper ...

Page 40: ...5 mm size 1 sheet Epson Presentation Paper Matte Epson High Quality Ink Jet Paper 80 sheets Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Value Photo Paper Glossy 20 sheets If paper feeds incorrectly or printing is uneven or smeared load 1 sheet at a time Epson Premi...

Page 41: ...resentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm 1 sheet You cannot print double sided on the following paper types Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Photo Paper Glossy Epson Value Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Glossy Epson Premium Presentation Paper Ma...

Page 42: ...um Photo Paper Glossy 4 6 inches 102 152 mm S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465 20 Letter 8 5 11 inches 216 279 mm S041286 ML S041667 20 50 Epson Ultra Premium Photo Paper Glossy 4 6 inches 102 152 mm S042181 S042174 60 100 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium P...

Page 43: ...r 8 5 11 inches 216 279 mm S400031 50 4 6 inches 102 152 mm S400032 S400033 S400034 20 50 100 Parent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Va...

Page 44: ...ium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Value Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Envelopes Envelop...

Page 45: ...ng Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover Note If there is any dust or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any dust and...

Page 46: ... 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping Note When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass 3 Close the document cover gently to keep your original in place Caution Do not push down on the document cover or scanner glass or you may damage the product Remove you...

Page 47: ... both buttons To change the default paper size to Letter 8 5 11 inches 216 279 mm make sure the product is turned off then hold down the B W copy button and press the power button to turn the product on When the product turns on release both buttons Parent topic Copying Copying Documents or Photos You can copy color or black and white documents or photos onto plain paper 1 Place your original docu...

Page 48: ... need up to 20 copies For example to make 4 copies press the button four times Make sure you press the button in intervals of less than one second Note Margins with a width of 3 mm appear around the edges of the paper The product scans and prints your copy Note To cancel copying press the stop button Parent topic Copying ...

Page 49: ...ancelling Printing Using a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 1...

Page 50: ...e print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings win...

Page 51: ...g that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select a 2 Sided Printing option 11 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one...

Page 52: ...and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your mul...

Page 53: ...ending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side Manual Short edge binding to print your double sided print job by printing one side ...

Page 54: ...ect the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing ...

Page 55: ...e options on the Binding Settings window to set up your double sided print job Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Create Folded Booklet Options Select the Booklet checkb...

Page 56: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 57: ...tern and click the Settings button to customize the pattern Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the h...

Page 58: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 59: ...ity Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs and Images Prints colored graphics and images with overlay patterns For Color Text Graphs and Images...

Page 60: ...ions Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 61: ...come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 62: ...ur cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or delete it or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Page 63: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 64: ...these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper and the Thick Paper setting does not help Separator Page...

Page 65: ... Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead ...

Page 66: ...66 You see your application s Print window such as this one 2 Click OK or Print to start printing Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 67: ...ause To restart printing right click on any paused print job and click Restart Parent topic Printing with Windows Locking Printer Settings Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Window...

Page 68: ...ote You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK ...

Page 69: ...te Lets you add or delete a customized text or image based watermark Settings Lets you select the size position color and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only Mult...

Page 70: ...ant to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows ...

Page 71: ...s Related tasks Selecting Basic Print Settings Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Clic...

Page 72: ...arent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and rig...

Page 73: ... you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your...

Page 74: ...t command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window like this ...

Page 75: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 76: ...rt printing Parent topic Printing with the Built in Epson Driver Windows 10 S Related references Paper or Media Type Settings Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website or using Epson Software Updater...

Page 77: ...c Print Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click...

Page 78: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 79: ...rinting They may be accessible by selecting Page Setup from the File menu Note Paper sizes may include additional options such as Borderless 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 80: ...upports borderless printing 12 Select any of the available print options Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related references Paper or Media Type Settings Related tasks Selecting Page Setup Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable ...

Page 81: ...Print Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper...

Page 82: ...nting on a Mac Related tasks Selecting Basic Print Settings Mac Selecting Print Layout Options Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direct...

Page 83: ...e Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options 3 Select Color Options from the pop up menu in the print window Note The available settings on the Color Options menu depend on the option you selected on the...

Page 84: ... Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Click the arrow next to Advanced Settings and select the Fix Red Eye setting to reduce or remove red eye in photos No...

Page 85: ...System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select these settings on the Options or Driver tab ...

Page 86: ...print quality Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience iss...

Page 87: ...tatus Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 88: ...ply Levels Parent topic Printing Your Document or Photo Mac Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app Note Your device must be connected to the same wireless network as your Epson product and Epson Smart Panel must be configured for use with your product 1 Download the Epson Smart Panel app from your device...

Page 89: ...duct as described on the Start Here sheet and installed the Epson Photo software See the Epson Photo help utility for more information Note If you are using your Epson product with the Windows 10 S operating system you cannot use Epson Photo You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Window...

Page 90: ... Smartphone or Tablet Parent topic Scanning Starting a Scan Using the Product Buttons You can scan an image and save it as a PDF using your product s control panel buttons You can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the product to your computer using a USB cable 2 Place your original on the pr...

Page 91: ...elect the scan job settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Buttons Setting Up a WSD Port Windows 7 Windows Vista You can scan to a networked Windows computer using WSD Web Services for Devices You must first set up a WSD port on your Windows 7 or Windows Vista sy...

Page 92: ...Printers 10 Make sure that an icon appears for your product s name on the network When you use WSD select your product name to scan over the network Parent topic Starting a Scan Using the Product Buttons Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images After that you can save print or share them Windows 10 C...

Page 93: ... 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and sele...

Page 94: ...94 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 You see an Epson Scan 2 window like this ...

Page 95: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 96: ...96 You see an Epson Scan 2 window like this ...

Page 97: ...n Related tasks Using the Epson Smart Panel Mobile App Scanning a Document or Photo in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart Note The images in this guide show Windows screens Mac screens may be slightly different Depending on your product model and software version not all options may be available 1 Place your original on the product for scanning 2 Open E...

Page 98: ...elect an option for the Scan area setting if necessary Note The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed It does not scale the image to the selected size 4 Select SCAN ...

Page 99: ...to crop the selected image Control click two images select Stitch Images and follow the on screen instructions to combine them into a single image 6 In Photo Editing Mode the following enhancement options are available Auto Color Enhancement automatically adjusts the brightness contrast and saturation of your photos Restore Faded Colors restores the colors in faded photos automatically Remove Red ...

Page 100: ...ow Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 101: ...Document or Photo in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment Note Your email app and account settings should be configured before scanning You must install a MAPI type email program such as Outlook Express Windows Live Mail Entourage or Mac Mail Attach to Email only supports 32 bit MAPI compatible mail apps Web based email services ...

Page 102: ...cter Recognition language If you also want to save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer in which to save the file 4 Click Attach to E mail Your email program opens with the file attached to a new email Parent topic Scanning a Document or Photo in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanne...

Page 103: ...pe and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Document...

Page 104: ...e the print settings if necessary Select the number of copies you want to print If you also want to save a copy of the scanned image to your computer click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can sele...

Page 105: ...ng the Save Settings Save Settings Customizing Action Icons Parent topic Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart you can change the product that you are using with your computer Note A product connected to your computer via USB takes priority over a product with a Wi Fi connection 1 On the main screen click Change You see a screen like ...

Page 106: ... such as the resolution document size and more Note If you select Auto Mode you cannot change the scan settings 1 Click the Settings button You see a screen like this 2 Do one of the following To change Document Mode settings select Document Mode Custom Settings To change Photo Mode settings select Photo Mode and click Close When you start a scan you will be prompted to select scan settings ...

Page 107: ...107 You see a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings ...

Page 108: ...108 Changing the File Name Settings You can change the default file naming method for your scans 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 109: ...a prefix for the file name Select the date format Select a numbering format as the counter format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 110: ...110 You see a screen like this 2 Click the Save Settings tab ...

Page 111: ...Click Close Parent topic Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved PDF Options Setting Options Description General Generate PDF A File Creates a PDF that conforms to PDF A 1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images ...

Page 112: ... add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scanned image will be used Compression Windows only Specifies the compression format and level for Color Grayscale and B W images File size increases with higher quality Embed ICC Profile Windows only Allows you to add ICC profiles to the image Parent topic ...

Page 113: ...113 You see a screen like this 2 Click the Customize Actions tab ...

Page 114: ...an your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download ...

Page 115: ...115 You see this window ...

Page 116: ...setting 6 Select the Resolution setting you want to use for your scan 7 Select the Rotate setting to rotate the scanned image 8 Select the Correct Document Skew setting to correct skewed originals image contents or both 9 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 10 Do one of the following If you re scanning in Document Mode se...

Page 117: ...an 2 Image Format Options Scan Resolution Guidelines Parent topic Scanning Additional Scanning Settings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Not all adjustment settings may be available depending on other settings you have chosen Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to al...

Page 118: ... image This setting is available only if you select Grayscale or Black White as the Image Type setting Brightness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this...

Page 119: ...he CD included with your product If you are downloading your product s software you must download and install the required Epson Scan 2 OCR Component to scan using OCR with Epson Scan 2 Select Epson Software Updater in the Windows Start menu or Mac Epson Software folder and select the component and PDF extension files to download and install them 1 Load your original in the product for scanning 2 ...

Page 120: ...ting and select a Folder setting for your document 12 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format Options window Not all image formats have options BITMAP bmp A standard image file format...

Page 121: ...e PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution raises the amount of detail captured but comes with the following disadvantages Larger file sizes It takes longer to scan your originals...

Page 122: ...ou will scan the image at 100 or a smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Epson Scan 2 ...

Page 123: ...shake an ink bottle after opening it otherwise ink may leak Be careful not to touch any ink when you handle the ink tanks ink tank caps and opened ink bottles or ink bottle caps If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Do not squeeze the ink bottle...

Page 124: ...son recommends using it as soon as possible Wipe off any ink around the tanks and ports with a clean lint free cloth or cotton swab Store ink bottles in a cool dark place Keep them out of direct sunlight Do not store the ink bottles in high or freezing temperatures Store the ink bottles in the same environment as the product When storing or transporting an opened ink bottle do not tilt the bottle ...

Page 125: ...he ink tanks are below the lower line fill them up to the upper line on the ink tank Parent topic Refilling Ink Related references Ink Safety Precautions Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your ...

Page 126: ...deselect the Display Epson Offers checkbox Parent topic Refilling Ink Purchase Epson Ink You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit latin epson com or call your nearest Epson sales office ...

Page 127: ... product frequently and refill the ink tanks if necessary Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles Ink color Part number Black T544120 AL Cyan T544220 AL Magenta T544320 AL Yellow T544420 AL Parent topic Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have rea...

Page 128: ...128 1 Open the ink tank cover 2 Open the cap for the ink tank you are going to fill Note Make sure the color of the ink tank label matches the ink color you want to fill ...

Page 129: ...ing its cap Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 4 Check the upper line a on the ink tank ...

Page 130: ...ling port then slowly stand the bottle up to insert it Wait for the ink to fill the tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note Do not force the bottles into position they are keyed for each color ...

Page 131: ...ched the upper line otherwise ink may leak 6 When the ink tank is full remove the ink bottle and securely close the ink tank cap as shown Note Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Note If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use ...

Page 132: ... Repeat the previous steps as necessary for each ink tank you need to fill 8 Close the ink tank cover Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions ...

Page 133: ...int quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print head several times you can run a Power Cleaning Print H...

Page 134: ...ew sheets of plain paper in the product 3 Hold down the stop button and press the power button to turn the product on 4 When the product turns on release both buttons The product prints a nozzle check pattern Note It can take a few seconds for the nozzle check pattern to start printing If it does not start printing after a few seconds make sure there is paper loaded in the product ...

Page 135: ...s in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 6 Do one of the following If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head ...

Page 136: ...eet Feeder Cleaning the Print Head Using the Product Buttons Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the u...

Page 137: ...137 You see a window like this 4 Click Print ...

Page 138: ... see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 6 Do one of the following If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head ...

Page 139: ... print head Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first Cleaning the Print Head Using the Product Buttons Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related topics Refilling Ink Cleaning the Print Head Using the Product Buttons You can clean the print head using th...

Page 140: ...ead is clean Print head is clean Print head needs cleaning Print head needs Power Cleaning 5 Do one of the following If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head ...

Page 141: ... Paper in the Sheet Feeder Checking the Nozzles Using the Product Buttons Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure no product lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your pro...

Page 142: ...leaning cycle Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 143: ...nt head is clean Print head needs cleaning Print head needs Power Cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If almost the entire pattern is missing click Finish and perform a Power Cleaning ...

Page 144: ...t see improvement after running a Power Cleaning turn off the product and wait at least 12 hours before running another Power Cleaning Caution Running a Power Cleaning consumes a lot of ink so you should run it only if necessary Make sure each ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause the ink pads to reach thei...

Page 145: ...of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Power Cleaning You see a window like this 5 Follow the on screen instruc...

Page 146: ...printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzles need cleaning Aligning the Print Head Using a Computer Utility Parent topic Adjusting Print Quality Related concepts Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Align...

Page 147: ...nters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Print Head Alignment 4 Click Next then click Print to print an alignment sheet Note Do not cancel printing while you are printing a head alignment pattern You see a window like this ...

Page 148: ... set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 6 When you are done click Finish Parent topic Print Head Alignment Related tasks Loading Paper in the Sheet Feeder Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink Caution Do...

Page 149: ...ou can view an option that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed ...

Page 150: ...ecking the Number of Sheets Fed Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option...

Page 151: ...151 You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets Fed ...

Page 152: ...Remove all the paper 5 Clean the scanner glass with a soft dry cloth If the glass is stained with grease or some other material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Caution Do not press the glass surface with any force Be careful not to scratch or damage the surface of the glass Caution Be careful not to get water onto the printer mechanis...

Page 153: ...or turning it upside down otherwise ink may leak When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when transporting...

Page 154: ...e Make sure the print head is capped properly to prevent the ink from drying 1 Turn off the product 2 Open the front cover and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 3 Make sure the power light turns off and then unplug the power cable 4 Disconnect any ...

Page 155: ...155 6 Open the ink tank cover and make sure that the ink tank caps are securely closed as shown 7 Close the ink tank cover ...

Page 156: ...he plastic bag and fold it closed Pack the printer in its box using the protective materials If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 157: ...e occasionally for free updates to your product software Visit latin epson com support and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right...

Page 158: ...anging Automatic Update Options Product Light Status You can often diagnose problems with your product by checking its lights 1 power light 2 Wi Fi light 3 Wi Fi Direct light 4 ink light 5 paper light Light status Condition solution The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product The ink light is on Initial ink charging may n...

Page 159: ...al is stuck inside the product Open the front cover and remove any jammed paper or protective materials Turn the product off and then back on again If the error continues contact Epson for support The Wi Fi and Wi Fi Direct lights are flashing A Wi Fi connection error has occurred Press the Wi Fi button to clear the error and try again The ink light is on The paper light is on The Wi Fi and Wi Fi ...

Page 160: ...lated tasks Loading Paper in the Sheet Feeder Related topics Wi Fi Networking Running a Product Check Running a product check helps you determine if your product is operating properly 1 Press the power button to turn the product off 2 Load a few sheets of plain paper in the product 3 Hold down the stop button and press the power button to turn the product on 4 When the product turns on release bot...

Page 161: ...puter cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page prints but almost the entire nozzle check pattern is missing perform a Power Cleaning If the page does not print the product may have a problem Check the other s...

Page 162: ...ms Check these sections if you have problems while setting up your product Product Does Not Turn On or Off Noise After Filling the Ink Software Installation Problems Parent topic Solving Problems Product Does Not Turn On or Off If you cannot turn the product on or off try these solutions If you cannot turn on your product make sure the power cord is securely connected and hold down the power butto...

Page 163: ...pic Solving Setup Problems Related topics Refilling Ink Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also m...

Page 164: ...necting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi light on your product is not solid green make sure you press the Wi Fi button on the product within 2 minutes of pressing the WPS button on your router Hold down the Wi Fi button on the product for 3 seconds Make sure to place your product within contact ra...

Page 165: ...ur wireless access point is using one of the usable channels and change to a usable channel if necessary Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then your product Move your product and computer or smart device closer to the wireless router to help with radio wa...

Page 166: ...nNet Setup again 1 Reset your product s network settings to their factory defaults 2 Windows only Uninstall your product software 3 Restart your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router so note the next step before restarting it 4 Download your product softwar...

Page 167: ...ar in the Mac printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi light on your product is not solid green make sure you press the Wi Fi button on the product within 2 minutes of pressing the WPS button on your router Hold down the Wi Fi button on the product for 3 seconds ...

Page 168: ... correct If the network status is Disconnected check any cable connections and turn your product off and then on again Print a network connection report and check the codes and messages on the report to help determine the cause of the problem If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the ...

Page 169: ... topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Enabling Wi Fi Direct Mode Using WPS to Connect to a Network Printing a Network Status Sheet Cannot Scan Over a Network If you have problems scanning over a network try these solutions Make sure you are scanning from a computer If you want to scan from your product control panel you must connect the prod...

Page 170: ...s point Parent topic Solving Network Problems Related topics Wi Fi Networking Starting a Scan Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a While Copies are Cut Off Copies Have Incorrect or Faint Colors Position Size or Margins of Copies are Incorrect Parent topic Solving P...

Page 171: ...ure the product is turned off then hold down the B W copy button and press the power button to turn the product on When the product turns on release both buttons Parent topic Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect uneven smeared or faint colors try these solutions Run a print head nozzle check to see if any of the nozzles are clogged Then clean...

Page 172: ...lems using paper with your product Paper Feeding Problems Paper Jam Problems Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions Place the product on a flat surface If paper does not feed for printing remove it Then reload it in the middle of the rear paper feed Slide the edge guide against the edge of the paper making...

Page 173: ...ick Load paper in the rear paper feed printable side up Follow any special loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Related tasks Loading Paper in the Sheet Feeder Paper Jam Problems If you have problems with paper jams try these solutions 1 Cancel the print job from your computer if necessary 2 G...

Page 174: ...174 3 Open the front cover 4 Open the scanner unit until it clicks Caution Do not touch the parts shown here or you may damage the product ...

Page 175: ...h the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 5 Gently remove any jammed paper ...

Page 176: ...ilting the printer placing it vertically or turning it upside down otherwise ink may leak 6 Close the scanner unit 7 Close the front cover 8 Carefully follow all paper loading instructions when you load new paper Parent topic Solving Paper Problems ...

Page 177: ...ing Printing Using a Product Button Loading Paper in the Sheet Feeder Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your prod...

Page 178: ... stalled print jobs In Windows do one of the following to open the Epson Printer Connection Checker and follow the on screen instructions to check the connection status Windows 10 Click and select Epson Software Epson Printer Connection Checker Windows 8 x Navigate to the Apps screen and select the Epson Printer Connection Checker icon Windows 7 Click and select All Programs Epson Software Epson P...

Page 179: ...open program windows Parent topic Solving Problems Printing from a Computer Printing is Slow If printing becomes slow try these solutions Make sure your system meets the requirements for your operating system If you are printing a high resolution image you may need more than the minimum requirements If necessary increase your system s memory If you are using Windows 7 close the Devices and Printer...

Page 180: ...ended Settings or Speed and Progress and select the following settings Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Windows Select Printing preferences click the More Options tab and make sure the Bidirectional printing setting is enabled Mac Select System Preferences select Printers Scanners and select your product Select Options Supplies select Options or Driver and enable the B...

Page 181: ...ect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic Solving Problems Inverted Image If your printed image is inverted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings...

Page 182: ...n the print head if necessary Make sure your product is selected as the printer in your printing program You may need to refill the ink Visually check the ink levels Parent topic Solving Page Layout and Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or Media Type Settings Related tasks Checking Ink Levels on Your Product Selecting Basic Print...

Page 183: ...ed tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints try these solutions Make sure you are printing on a compatible borderless paper type and size Windows Make sure you selected the Borderless setting in your printer software Mac Make sure you selected the Borderl...

Page 184: ...tered sleep mode the last time you printed the next print job after your computer exits sleep mode may contain garbled characters Print your document again Make sure you are using the printer software for this product Check the product name at the top of the driver window Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Extended S...

Page 185: ...als on the Scanner Glass Related topics Loading Paper Slanted Printout If your printouts are slanted try these solutions Make sure your paper meets the specifications for your product Do not load more than the recommended number of sheets Slide the edge guides against the edges of the paper Select a higher print quality setting in your printer software Turn off any high speed settings in your prod...

Page 186: ...e of the paper correctly for your product Turn off any high speed settings in your product software Align the print head If print quality does not improve after aligning the print head disable the bidirectional high speed setting Adjust the print quality in the product software When horizontal banding appears or the top or bottom of the paper is smeared load paper in the correct direction and slid...

Page 187: ...re proper saturation and absorption of genuine Epson inks Do not load more than the recommended number of sheets For plain paper do not load above the line indicated by the triangle symbol on the edge guide Make sure the paper type setting in your product software matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printin...

Page 188: ...en the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the Power Cleaning utility Then run a nozzle check to see if print quality has improved If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the...

Page 189: ... you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head If you cannot solve the problem using head cleaning you can print immediately from a Windows computer with a mixture of color inks to create composite black Select the Use a Mixture of Color I...

Page 190: ...t a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 3...

Page 191: ... the ink Visually check the ink levels After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try usi...

Page 192: ... Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly try these solutions Make sure your computer has adequate memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software If you upgraded your operating s...

Page 193: ...e connection setting and test the connection using Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other ver...

Page 194: ...age Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Scanned Image Quality Problems Characters are Not Recognized During Conversion to Editable Text OCR Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Sc...

Page 195: ...s are securely connected at both ends Remove any dust or dirt that may have adhered to your original Do not press with too much force on the original or the document cover Keep the document cover closed to prevent dirt or dust from getting inside Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an...

Page 196: ... Image Type setting is Color or Grayscale select the Unsharp Mask setting If the Image Type setting is Black White select Text Enhancement If the Image Type setting is Color or Grayscale change the Text Enhancement setting to High Image is Too Dark If the Image Type is set to Color or Grayscale adjust the Brightness setting Check the brightness and contrast settings of your computer monitor Back o...

Page 197: ...rsion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded straight on your product Use an original with clear text When saving scanned images as Searchable PDFs make sure the correct OCR language is selected Adjust the following Epson Scan 2 settings if available and try scanning again On the Main ...

Page 198: ...er glass slightly In the Epson Scan 2 or Epson ScanSmart settings set the Edge Fill setting to None When scanning using Epson ScanSmart and placing multiple originals on the scanner glass make sure there is a gap of at least 0 8 in 20 mm between the originals Parent topic Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Resetting the Epson Scan 2 Settings...

Page 199: ...olve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the following Windows 10 Click and select Settings Apps or System Apps features Then select the program you want to uninstall and select Uninstall Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uni...

Page 200: ...Windows 8 x Windows 7 Windows Vista Select Epson ScanSmart and click Uninstall Change 7 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to uninstall your product ...

Page 201: ...provides these technical support services Internet Support Visit Epson s support website at latin epson com support for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product ser...

Page 202: ... 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessor...

Page 203: ...ectrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windo...

Page 204: ...s macOS 11 x macOS 10 15 x macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x Note For the latest product software available for your operating system visit the Epson support site at latin epson com support select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular...

Page 205: ...inches 203 254 mm 3 5 5 inches 89 127 mm Half Letter 5 5 8 5 inches 140 216 mm User defined size paper from 2 12 3 39 inches 54 86 mm to 8 5 47 24 inches 215 9 1200 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes S...

Page 206: ...Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum ...

Page 207: ...nt quality area bottom 1 57 inches 40 mm minimum Envelopes 1 Left right margins 0 12 inch 3 mm minimum 2 Top bottom margins 0 12 inch 3 mm minimum 3 Reduced print quality area right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 61 inches 41 mm minimum Parent topic Technical Specifications ...

Page 208: ...its per pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic Technical Specifications Ink Specifications Note This product is designed to work with genuine Epson inks Non Epson ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The ink bottles that are used for initial product setup ha...

Page 209: ...eezes at 5 F 15 C Ink thaws and is usable after approximately 2 hours at 77 F 25 C Parent topic Technical Specifications Related concepts Purchase Epson Ink Dimension Specifications Height Stored 7 0 inches 179 mm Printing 10 0 inches 253 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stored 13 7 inches 347 mm Printing 22 8 inches 578 mm Weight without ink and power cord 8 6 ...

Page 210: ...Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers USB 3 0 cables are not supported Note Epson cann...

Page 211: ... TKIP AES complies with WPA2 with support for WPA WPA2 Personal WPA3 SAE AES Frequency band 2 4 GHz Communication mode Infrastructure mode Wi Fi Direct Simple AP not supported for IEEE 802 11b Maximum radio frequency power transmitted 20 0 dBm EIRP Security Security protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Parent topic Technical Specifications ...

Page 212: ...ocal safety standard Place the printer near a wall outlet where the plug can be easily unplugged Avoid plugging the printer into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the to...

Page 213: ...touch the flat white cable inside the printer Do not move the print head by hand this may damage the printer Do not spill liquid on the printer and do not handle the printer with wet hands Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Except as specifically explained in your documentation do not attempt to service the printer yourself...

Page 214: ...ly with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television receptio...

Page 215: ...Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED Pursuant to this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for...

Page 216: ...g 1 949 224 1810 from outside the U S or 1 800 352 5267 from within the U S and under the rules set forth in this Agreement All Disputes shall be resolved by a single neutral arbitrator and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court ...

Page 217: ...of the award whichever is greater ii pay you twice the amount of your reasonable attorney s fees if any and iii reimburse you for any expenses including expert witness fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and e...

Page 218: ...n Section 1 5 This means that if Section 1 5 is found to be unenforceable the entire Section 1 but only Section 1 shall be null and void Parent topic Notices Trademarks EPSON and Epson Smart Panel are registered trademarks EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM and Remote PrintTM are trademarks of Seiko Epson Corporation Windows is a registered trademark of Microsoft...

Page 219: ...ignated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon...

Page 220: ...in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product enters sleep mode after a period of nonuse You can adjust the time period before power management begins but increasing the time reduces the ...

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