Epson L310 User Manual Download | Manualshive

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Light Status
Running a Product Check
Solving Setup Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at

global.latin.epson.com/Soporte

(website available in Spanish and

Portuguese only).

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

or

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

or

Apps

screens, depending

on your version of Windows.

•

OS X

: You can manually update the software by opening the

Applications

>

Epson Software

folder

and selecting

EPSON Software Updater

.

Parent topic:

Solving Problems

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Summary of Contents for L310

Page 1: ...L310 User s Guide ...

Page 2: ......

Page 3: ...ng Capacity 20 Available Epson Papers 21 Paper or Media Type Settings 22 Printing from a Computer 23 Printing with Windows 23 Selecting Basic Print Settings Windows 23 Print Quality Options Windows 26 Multi Page Printing Options Windows 26 Selecting Double sided Printing Settings Windows 26 Double sided Printing Options Windows 28 Selecting Additional Layout and Print Options Windows 29 Custom Col...

Page 4: ...ted Images OS X 49 Managing Color OS X 49 Color Matching and Color Options OS X 50 Printing Your Document or Photo OS X 51 Checking Print Status OS X 52 Selecting Printing Preferences OS X 53 Printing Preferences OS X 54 Cancelling Printing Using a Product Button 54 Refilling Ink 55 Ink Safety Precautions 55 Check Ink Levels 56 Disabling Special Offers with Windows 57 Purchase Epson Ink 59 Ink Bot...

Page 5: ...2 Cleaning the Product 82 Transporting Your Product 82 Solving Problems 86 Checking for Software Updates 86 Product Light Status 87 Running a Product Check 88 Solving Setup Problems 89 Noise After Filling the Ink 89 Software Installation Problems 89 Solving Paper Problems 90 Paper Feeding Problems 90 Paper Jam Problems 91 Paper Ejection Problems 92 Solving Problems Printing from a Computer 92 Noth...

Page 6: ...t Software OS X 103 Where to Get Help 104 Technical Specifications 107 Windows System Requirements 107 OS X System Requirements 107 Paper Specifications 108 Printable Area Specifications 109 Ink Specifications 110 Interface Specifications 111 Dimension Specifications 111 Electrical Specifications 111 Environmental Specifications 112 Notices 113 FCC Compliance Statement 113 Trademarks 114 Copyright...

Page 7: ...L310 User s Guide Welcome to the L310 User s Guide For a printable PDF copy of this guide click here 7 ...

Page 8: ...s Locations See these sections to identify the parts on your printer Control Panel Buttons and Lights Printer Parts Top Printer Parts Inside Printer Parts Back Parent topic Product Basics Control Panel Buttons and Lights 1 The power button and power light 2 The stop button paper light and ink light Parent topic Printer Parts Locations 8 ...

Page 9: ...Printer Parts Top 1 Sheet feeder 2 Paper support 3 Ink tank unit 4 Output tray 5 Paper stopper 6 Control panel 7 Edge guide Parent topic Printer Parts Locations 9 ...

Page 10: ...Printer Parts Inside 1 Printer cover 2 Ink tubes 3 Ink tanks 4 Print head in home position Parent topic Printer Parts Locations Printer Parts Back 10 ...

Page 11: ...iciency Changing the Power Off Timer Setting Windows Changing the Power Off Timer Setting OS X Parent topic Product Basics Changing the Power Off Timer Setting Windows You can use the printer software to change the time period before the printer turns off automatically 1 Access the Windows Desktop right click the product icon in the Windows taskbar and select Printer Settings 2 Click the Maintenan...

Page 12: ...atically turn off when it is not in use 4 Click Send 5 When you see the time you selected listed as the Current Printer Setting click OK Parent topic The Sleep Timer Changing the Power Off Timer Setting OS X You can use the printer software to change the time period before the printer turns off automatically 12 ...

Page 13: ...ect Options Supplies Select Utility and select Open Printer Utility 2 Select Printer Settings You see this window 3 Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting 4 Click Apply 5 Close the Printer Settings window Parent topic The Sleep Timer 13 ...

Page 14: ...es Paper Loading Capacity Available Epson Papers Paper or Media Type Settings Loading Paper for Documents You can print documents on a variety of paper types and sizes 1 Pull up the paper support and its extension 2 Pull out the output tray and open the paper stopper Note If you print on legal size or longer paper leave the paper stopper closed 14 ...

Page 15: ...ge guide left 4 Insert paper glossy or printable side up and short edge first against the right side If you are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges 15 ...

Page 16: ...your document faces Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Loading Paper for Photos You can print photos on a variety of paper types and sizes 1 Pull up the paper support and its extension 16 ...

Page 17: ...2 Pull out the output tray and open the paper stopper 3 Slide the edge guide left 17 ...

Page 18: ...o even the edges 5 Slide the edge guide against the paper but not too tightly Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your photo faces Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper 18 ...

Page 19: ...aper envelopes in this size No 10 4 1 9 5 inches 105 241 mm 1 Pull up the paper support and its extension 2 Pull out the output tray and open the paper stopper 3 Slide the edge guide left 4 Load up to 10 envelopes against the right side Load them printable side up and flap edge left 19 ...

Page 20: ...Do not load envelopes that are curled folded or too thin or that have plastic windows Parent topic Loading Paper Related references Paper Loading Capacity Printable Area Specifications Paper Loading Capacity Paper type Load up to this many sheets Plain paper Letter 8 5 11 inches 216 279 mm or A4 Approx 100 sheets 8 3 11 7 inches 210 297 mm Epson Bright White Paper 80 sheets Epson Presentation Pape...

Page 21: ...urchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Paper Type Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches S041586 500 216 279 mm Epson High Quality Ink Jet Paper Letter 8 5 11 inches S041111 100 216 279 ...

Page 22: ...0 100 Note Paper media availability varies by country Parent topic Loading Paper Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Plain paper Plain Paper Bright White Paper Epson High Quality Ink Jet Paper Epson Bright White Paper Epson Presentation Paper Matte Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Premium Presentation Paper Matte...

Page 23: ...X Cancelling Printing Using a Product Button Related tasks Checking for Software Updates Printing with Windows You can print with your product using any Windows printing program as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Selecting Ext...

Page 24: ... utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size 24 ...

Page 25: ...want 10 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To preview your job before printing select Print Preview 13 To save your print job as a project that can be modified and ...

Page 26: ...s in the Multi Page menu to set up your multi page print job 2 Up and 4 Up Prints 2 or 4 pages on one sheet of paper Click the Page Order button to select page layout and border options 2 1 Poster 2 2 Poster 3 3 Poster 4 4 Poster Prints one image on multiple sheets of paper to create a larger poster Click the Settings button to select image layout and guideline options Parent topic Selecting Basic...

Page 27: ...nding to print your double sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side 2 Click the Settings button You see a window like this 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instructi...

Page 28: ...select any of the available options on the 2 Sided Printing Settings window to set up your double sided print job Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Parent topic Selecti...

Page 29: ... size your image to fit the paper you loaded Select the size of the your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the follo...

Page 30: ... printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color C...

Page 31: ...ones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intenti...

Page 32: ...eadability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print q...

Page 33: ...date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options ta...

Page 34: ...e your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK 34 ...

Page 35: ...additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button 35 ...

Page 36: ...Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool RAW Datatype Increases print speed and may solve other printing problems Page R...

Page 37: ...fine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting Extended Settings Windows Printing Your Document or Photo W...

Page 38: ...You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows 38 ...

Page 39: ... Pause To restart printing right click on any paused print job and click Restart Parent topic Printing Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default p...

Page 40: ...em as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer sett...

Page 41: ...you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Sof...

Page 42: ...ature you can check for updates manually Parent topic Printing with Windows Printing with OS X You can print with your product using any OS X printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings OS X Selecting Page Setup Settings OS X Selectin...

Page 43: ... print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the prin...

Page 44: ... The print window may look different depending on the version of OS X and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing 44 ...

Page 45: ...eck for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings 45 ...

Page 46: ...Setup Settings OS X Print Quality Options Mac OS X You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Fast Economy For the fastest printing with draft quality Economy For fast printing with reduced quality Normal For everyday text and image printing Fine For...

Page 47: ...ect the paper size and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting 2 Select the orientation of your document or photo as shown in the print window Note If you...

Page 48: ... on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing with OS X 48 ...

Page 49: ...ages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu Parent topic Printing with OS X Managing Color OS X You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color...

Page 50: ...rent topic Printing with OS X Color Matching and Color Options OS X You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can custom...

Page 51: ...ick the arrow next to Advanced Settings and select the Fix Red Eye setting to reduce or remove red eye in photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix ...

Page 52: ...cking Print Status OS X Parent topic Printing with OS X Checking Print Status OS X During printing you can view the progress of your print job and control printing 1 Click the printer icon when it appears in the Dock You see the print status window 52 ...

Page 53: ... click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo OS X Selecting Printing Preferences OS X You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and selec...

Page 54: ...ia Type setting High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a share...

Page 55: ... and bottle caps Do not tilt or shake an ink bottle after removing its seal otherwise ink may leak Ink Refilling Precautions Use ink bottles with the correct part number for this product The use of non Epson ink may cause damage that is not covered by Epson s warranty and under certain circumstances may cause erratic product behavior This product requires careful handling of ink Ink may splatter w...

Page 56: ...le and Ink Tank Information To maintain optimum print head performance some ink is consumed from all ink tanks during printing and when performing maintenance operations such as cleaning the print head The ink bottles may contain recycled materials but this does not affect product function or performance When printing in monochrome or grayscale color ink may be used instead of black ink depending ...

Page 57: ...m Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers are not valid in Latin America 1 Right click the product icon in the Windows taskbar and select Monitoring Preferences 57 ...

Page 58: ...You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers not available in Latin America Parent topic Check Ink Levels 58 ...

Page 59: ...paper type frequency of use and temperature The ink bottles that came with your printer have a lower yield due to the ink charging process This process is carried out the first time you turn on the printer and guarantees better performance Do not load paper before refilling the ink tanks Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you purc...

Page 60: ... not flashing 4 Unhook the ink tank unit from the product and lay it down Note Do not pull on the ink tubes 5 Open the ink tank unit cover then remove the ink tank s cap Note Make sure the color of the ink tank matches the ink color you want to refill and only remove the cap from that ink tank Be careful not to spill any ink 60 ...

Page 61: ...can use it to seal the bottle cap later if necessary Then remove the cap remove the seal from the bottle and replace the cap on the bottle Note Make sure the color of the ink bottle matches the ink color you want to refill Caution Install the bottle cap tightly otherwise ink may leak 61 ...

Page 62: ... the correct color ink up to the upper line on the ink tank 8 If any ink remains in the ink bottle after filling the ink tank place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use 62 ...

Page 63: ...9 Place the cap securely on the ink tank 10 Repeat the previous steps as necessary for each ink color you need to refill 11 Close the ink tank unit cover 63 ...

Page 64: ...12 Hook the ink tank unit onto the product Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions 64 ...

Page 65: ...lean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first Print Head Nozzle Check Print Head Cleaning Ink ...

Page 66: ...ons on your product 1 Press the power button to turn the product off 2 Load a few sheets of plain paper in the product 3 Hold down the stop button and press the power button to turn the product on 4 When the product turns on release both buttons The product begins printing a nozzle check pattern 66 ...

Page 67: ...re gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check 67 ...

Page 68: ...n paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like this 68 ...

Page 69: ...ed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check 69 ...

Page 70: ...e print head using the buttons on your product 1 Make sure no product lights are indicating errors 2 Load a few sheets of plain paper in the product 3 Hold down the stop button for 3 seconds to start the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage i...

Page 71: ...Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes through...

Page 72: ...ng cycle or you may not be able to print 6 When the power light stops flashing and remains on you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print 7 Check the printed pattern to see if there are gaps in the lines Print head is clean 72 ...

Page 73: ...oduct and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Cleaning Related concepts Print Head Nozzle Check Ink Tube Flushing Ink Tube Flushing If you still see white or dark lines or missing colors in your printouts even after cleaning the print head several times yo...

Page 74: ...ty Parent topic Print Head Maintenance Related concepts Print Head Nozzle Check Print Head Cleaning Flushing the Ink Tubes Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink tubes 1 Make sure there are no warnings or errors indicated by the product control panel 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Wi...

Page 75: ...duct and wait at least 12 hours Then check the print quality again If quality still does not improve contact Epson for support Parent topic Ink Tube Flushing Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzles nee...

Page 76: ...product 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Print Head Alignment 5 Click Next then click Print to print a...

Page 77: ...You see a window like this 6 Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set Vertical alignment 77 ...

Page 78: ...xcess ink 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Select Printer Settings and click the Maintenance tab In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility a...

Page 79: ...Sheet Counter OS X Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information 79 ...

Page 80: ...ed Parent topic Checking the Number of Sheets Checking the Sheet Counter OS X You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 80 ...

Page 81: ...2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets 81 ...

Page 82: ...t 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the outer case with a soft dry cloth Do not use any liquid or chemical cleansers Parent topic Cleaning and Transporting the Product Transporting Your Product If you need to store your product or transport it some distance prepare it for transportation as described here Caution During transportation and stor...

Page 83: ...print head to move to the far right then turn the product off again 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product 4 Close the printer cover 5 Remove all the paper from the product 6 Unplug the power cable 7 Disconnect any connected cables 83 ...

Page 84: ...the ink tank unit onto the product 10 Close the output tray and paper support 11 Place the product in its original packaging materials if possible or use equivalent cushioning around the product Caution Keep the product level during transport Otherwise ink may leak Do not put opened ink bottles in the box with product 84 ...

Page 85: ...ead Be sure to set the transportation lock to the unlocked printing position If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting the Product Related concepts Print Head Cleaning Print Head Alignment 85 ...

Page 86: ...ite at global latin epson com Soporte website available in Spanish and Portuguese only Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the product icon in the Windows taskbar On the Maintenance tab in the printer settings window You can also update the softwar...

Page 87: ...for approximately 20 minutes Do not cancel this process No paper is loaded or multiple sheets fed at one time Load paper in the The paper light is on product and press the stop button to clear the error Paper is jammed in the product Remove the jammed paper and press The paper light is flashing the stop button to clear the error Initial ink charging may not be complete See the Start Here poster fo...

Page 88: ...ng a product check helps you determine if your product is operating properly 1 Press the power button to turn the product off 2 Disconnect any interface cables connected to your product 3 Load plain paper in the product 4 Hold down the stop button and press the power button to turn the product on 5 When the product turns on release both buttons The product begins printing a nozzle check pattern 6 ...

Page 89: ...f the product or it may charge improperly and use excess ink the next time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished after approximately 20 minutes turn off your product Turn it back on and check to see if charging is still in progress If it i...

Page 90: ...lems Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions If paper does not feed for printing remove it Then reload it in the sheet feeder against the right side and beneath the tab Slide the edge guide against the edge of the paper making sure that the paper stack is not above the arrow mark on the edge guide If multip...

Page 91: ...u have problems with paper jams try these solutions 1 Cancel the print job from your computer if necessary 2 Gently pull out any jammed paper from the output tray and sheet feeder 3 Press the power button to turn the product off 4 Open the printer cover and remove the jammed paper and any torn pieces 5 Press the power button to turn the product back on 6 Carefully follow all paper loading instruct...

Page 92: ...ving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your product is turned on Make sure any interface cables are connected securely at...

Page 93: ...Hardware if necessary and select Printers and Faxes Right click your product name select Open right click the stalled print job click Cancel and click Yes Parent topic Solving Problems Printing from a Computer Related tasks Running a Product Check Transporting Your Product Product Icon Does Not Appear in Windows Taskbar If you do not see your product icon in the Windows taskbar first try restartin...

Page 94: ...to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product softwar...

Page 95: ...ur printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings OS X Too Many Copies Print Make sure that ...

Page 96: ...t Settings Windows Selecting Basic Print Settings OS X Selecting Basic Print Settings OS X Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you selected the correct margins for your paper size in your printing program Make sure your paper is pos...

Page 97: ... necessary and select Printers and Faxes Right click your product name select Open right click the stalled print job click Cancel and click Yes If your product is connected to a USB hub connect it directly to your computer instead If incorrect characters still appear in your prints try connecting your product using a different cable Parent topic Solving Page Layout and Content Problems Incorrect I...

Page 98: ...Print Settings Windows Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your image looks fine on your computer screen White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems White or Dark Lines in Printout If yo...

Page 99: ...or load special paper one sheet at a time Make sure your paper meets the specifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing ...

Page 100: ... Print Settings Windows Selecting Basic Print Settings OS X Selecting Printing Preferences OS X Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low Visually check the ink levels Make sure th...

Page 101: ...ler size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image in an image editing program you need to increase the resolution setting to retain a high image quality Increase the resolution by the same amount you increased the image size For example if the resolution is 300 dpi dots per inch and you w...

Page 102: ...sure you filled the tanks with the correct colors of ink Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try using the color management options in your printer software For best results use genuine Epson ink and paper Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Related r...

Page 103: ...k or Start and select All Programs or Programs Select Epson select your product then click EPSON Printer Software Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product if necessary and click OK Then follow any on screen instructions 4 Restart your computer then re install your software Note If you find that re installing your product s...

Page 104: ... or Printers Scanners window select your product name and click the remove icon to remove it Parent topic Uninstall Your Product Software Where to Get Help If you need additional help with your Epson product contact Epson Epson provides these technical support services Internet Support Visit Epson s support website at global latin epson com Soporte for solutions to common problems You can download...

Page 105: ... 377 6627 Dominican Republic 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Honduras 800 0122 Code 8320 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phon...

Page 106: ...country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Parent topic Solving Problems 106 ...

Page 107: ... your product and its software your computer should use one of these Microsoft operating systems Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Note Visit Epson s support website at global latin epson com Soporte for the latest in compatibility and drivers for your product website available in Spanish and Portuguese only Parent topic Technical Specifications...

Page 108: ...ny non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Single sheets Size A4 8 3 11 7 inches 210 297 mm A6 4 1 5 8 inches 105 148 mm Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm 3 5 5 inches 89 127 mm 16 9 wide 4 7 1 inches 102 181 mm Half ...

Page 109: ...ea Specifications Note Print quality may decline in the expanded printable area Single sheets 1 Margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inches 40 mm minimum 3 Reduced print quality area bottom 1 26 inches 32 mm minimum 109 ...

Page 110: ...ded ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature The ink bottles that came with your printer have a lower yield due to the ink charging process This proces...

Page 111: ...ace type Hi Speed USB Device Class for computers Parent topic Technical Specifications Dimension Specifications Height Stored 5 1 inches 130 mm Printing 11 2 inches 284 mm Width Stored 19 inches 482 mm Printing 19 inches 482 mm Depth Stored 8 7 inches 222 mm Printing 19 6 inches 499 mm Weight 6 2 lb 2 8 kg without ink or power cord Parent topic Technical Specifications Electrical Specifications No...

Page 112: ...eady mode Approximately 2 2 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 3 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity Operating 20 to 80 RH without condensation Storage 5 to 85 RH Parent topic Technical Specifications 112 ...

Page 113: ...off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The conne...

Page 114: ...on nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instru...

Page 115: ...d as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a sho...

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