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Printing, Copying, Scanning, and Faxing Quality is
Poor

Print Quality is Poor

Color Missing, Banding, or Unexpected Colors Appear in Printout

The print head nozzles may be clogged.

Solutions

Perform a nozzle check using the

Print Quality Adjustment

feature to see if the print head nozzles are

clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are
clogged. If you have not used the printer for a long time, the print head nozzles may be clogged and ink
drops may not be discharged.

&

“Adjusting the Print Quality” on page 146

Colored Banding Appears at Intervals of Approximately 3.3 cm

The following causes can be considered.

The paper type setting does not match the paper loaded.

Solutions

Select the appropriate paper type setting for the type of paper loaded in the printer.

&

“List of Paper Type” on page 31

The print quality is set to low.

Solutions

When printing on plain paper, print using a higher quality setting.

❏

Control panel

Select

Best

as the

Quality

on the

Advanced

tab in print settings.

Solving Problems

>

Printing, Copying, Scanning, and Faxing Quality is Poor

>

Print Quality is Poor

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Summary of Contents for ET-5850

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6357 00 EN ...

Page 2: ...per Handling Precautions 30 Paper Size and Type Settings 30 List of Paper Type 31 Loading Paper 31 Loading Pre punched Paper 32 Loading Long Papers 33 Placing Originals Placing Originals 35 Originals that are not Supported by the ADF 36 Inserting and Removing a Memory Device Inserting an External USB Device 38 Removing an External USB Device 38 Sharing Data on a Memory Device 39 Printing Printing ...

Page 3: ...ceiving Faxes 107 Feature PC FAX Send Receive Windows Mac OS 109 Features Various Fax Reports 109 Feature Status or Logs for Fax Jobs 109 Feature Fax Box 110 Feature Security when Sending and Receiving Faxes 110 Features Other Useful Features 110 Sending Faxes Using the Printer 111 Selecting Recipients 111 Various Ways of Sending Faxes 112 Receiving Faxes on the Printer 119 Receiving Incoming Faxe...

Page 4: ...g Scanning and Faxing Quality is Poor 237 Print Quality is Poor 237 Copy Quality is Poor 246 Scanned Image Problems 253 The Quality of the Sent Fax is Poor 256 Received Fax Quality is Poor 258 Cannot Solve Problem After Trying All Solutions 258 Cannot Solve Printing or Copying Problems 258 Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network 26...

Page 5: ...g Network Connection 342 Connecting to the Network from the Control Panel 344 Settings to Use the Printer 346 Using the Print Functions 346 Setting Up AirPrint 352 Configuring a Mail Server 353 Setting a Shared Network Folder 357 Making Contacts Available 373 Preparing to Scan 384 Making Fax Features Available 386 Making Basic Operation Settings for the Printer 401 Problems when Making Settings 40...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 8 Trademarks 10 Copyright 10 ...

Page 7: ...ite at http support epson net Digital manual This manual is available in PDF and HTML versions You can view the HTML version from the epson sn support page Start EPSON Software Updater on your computer to view the PDF version EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones http epson sn Related In...

Page 8: ... in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference i...

Page 9: ...r 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating s...

Page 10: ...AMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft...

Page 11: ...zed modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approve...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 16 ...

Page 13: ...ate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liqui...

Page 14: ...speakers or the base units of cordless telephones The power supply cords should be placed to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of the power supply cords and do not allow the power supply cords to be stepped on or run over Be particularly careful to keep all the power supply cords straight at the ends and the points where they enter and leave the transfor...

Page 15: ... use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the touchscreen gently with your finger Do not press force or operate with your nails Do not use sharp objects such as ball poi...

Page 16: ...is in the home far right position Protecting Your Personal Information When you give the printer to someone else or dispose of it erase all the personal information stored in the printer s memory by selecting the menus on the control panel as described below Settings General Settings System Administration Restore Default Settings Clear All Data and Settings Settings General Settings System Adminis...

Page 17: ...Part Names and Functions Front 18 Inside 20 Rear 21 ...

Page 18: ... the printer Slide to the edge of the originals C ADF input tray Feeds originals automatically D ADF document support Suppots originals larger than legal size paper E ADF output tray Holds originals ejected from the ADF F Paper cassette1 Loads paper G Paper cassette2 A Paper support Supports loaded paper Part Names and Functions Front 18 ...

Page 19: ...inter Slide to the edges of the paper F Paper cassette Loads paper A Document cover Blocks external light while scanning B Scanner glass Place the originals You can place the originals that are not fed from the ADF such as envelopes or thick books C Control panel Allows you to make settings and perform operations on the printer Also displays the printer s status D External interface USB port Conne...

Page 20: ...ng or printing B Scanner unit Scans placed originals Open to remove jammed paper This unit should usually be kept closed C Print head Ink is ejected from the print head nozzles underneath D Transportation lock Stops ink supply Set to the locked Transport position when transporting the printer E Inner cover Open to remove jammed paper Part Names and Functions Inside 20 ...

Page 21: ...ed paper B AC inlet Connects the power cord C LINE port Connects a phone line D USB port Connects a USB cable to connect with a computer E LAN port Connects a LAN cable F EXT port Connects external phone devices Part Names and Functions Rear 21 ...

Page 22: ...Guide to the Control Panel Control Panel 23 Home Screen Configuration 23 Menu Screen Configuration 25 Job Status Screen Configuration 26 Entering Characters 27 Viewing Animations 27 ...

Page 23: ...sleep mode and the display turns off Tap anywhere on the touch screen to turn on the display Depending on the current settings pressing the power button wakes the printer from sleep mode D Displays the Help screen You can check solutions to problems from here E Stores the output tray F Turns on when received documents that have not yet been read printed or saved are stored in the printer s memory ...

Page 24: ...act your printer administrator for login information When is displayed a user with access permission has logged in Select the icon to logout F Displays the Fax Data Information screen The number displayed indicates the number of faxes that have not yet been read printed or saved G Displays each menu Copy Allows you to copy documents Scan Allows you to scan documents and save them to a memory devic...

Page 25: ...roblem with a wireless Wi Fi network The printer is connected to a wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The printer is not connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The printer is connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode Menu Screen Configu...

Page 26: ...pies Preview Displays a preview of the image before printing copying scanning or sending faxes x Starts printing copying scanning or sending faxes Job Status Screen Configuration Select Job Status on the home screen to display the Job Status screen You can check the status of the printer or the jobs A Switches the displayed lists B Filter the jobs by functional C When Active is selected displays t...

Page 27: ...er type You can enter numbers and symbols You can enter letters E Enters frequently used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Displays the help screen Select How To a...

Page 28: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Note that the animation depends on the printer model Guide to the Control Panel Viewing Animations 28 ...

Page 29: ...Loading Paper Paper Handling Precautions 30 Paper Size and Type Settings 30 Loading Paper 31 ...

Page 30: ... printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up ...

Page 31: ...s the paper Media Name Media Type Control Panel Printer Driver Epson Business Paper Epson Bright White Ink Jet Paper Epson Bright White Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Gloss...

Page 32: ... close the animation screen Loading Pre punched Paper Load a single sheet of pre punched paper in the paper tray Paper size A4 B5 A5 Letter Legal Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Loading Paper Loading Paper Loading Pre punched Paper 32 ...

Page 33: ... so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Paper cassette Extend the paper cassette to load long paper Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Do not touch paper that is be...

Page 34: ...Placing Originals Placing Originals 35 Originals that are not Supported by the ADF 36 ...

Page 35: ... as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt on the scanner glass before scanning A...

Page 36: ... into the ADF Misfeeding may wrinkle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or ...

Page 37: ...Inserting and Removing a Memory Device Inserting an External USB Device 38 Removing an External USB Device 38 Sharing Data on a Memory Device 39 ...

Page 38: ...formation Memory Device Specifications on page 335 Removing an External USB Device Remove the external USB device cImportant If you remove the external USB device while operating the printer the data on the external USB device may be lost Inserting and Removing a Memory Device Removing an External USB Device 38 ...

Page 39: ...u connected the printer to the network without using the software disc or Web Installer map an external interface USB port as a network drive Open Run and enter a printer name XXXXX or a printer s IP address XXX XXX XXX XXX to Open Right click a device icon displayed to assign the network The network drive appears in Computer or My Computer Mac OS Select a corresponding device icon The data on the...

Page 40: ...Printing Printing Documents 41 Printing on Envelopes 75 Printing Photos 76 Printing Web Pages 78 Printing Using a Cloud Service 79 ...

Page 41: ...inting Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Printing from a Compu...

Page 42: ... the printer s control panel Related Information Available Paper and Capacities on page 289 List of Paper Type on page 31 Menu Options for the Printer Driver on page 42 Menu Options for the Printer Driver Open the print window in an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Main Tab Printing Presets Add Remove Pres...

Page 43: ...t density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows you to print several pages on one sheet or perform poster printing Click Layout Order to specify the order in which pages are printed Copies Set the number of copies you want to print Collate Prints multi page documents collated in order ...

Page 44: ...t Size differs from the Output Paper Reduce Enlarge Document is selected automatically You do not have to select it when printing without reducing or enlarging the size of a document Reduce Enlarge Document Allows you to reduce or enlarge the size of a document Fit to Page Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper Zoom to Prints with a specific ...

Page 45: ...change the settings Additional Settings Rotate 180 Rotates pages 180 degrees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Bidirectional Printing Prints when the print head moves in both directions The print speed is faster but the quality may decline Mirror Image Inverts the image so that it prints as it would appear in...

Page 46: ...ved data EPSON Status Monitor 3 Opens the EPSON Status Monitor 3 window Here you can confirm the status of the printer and the consumables Monitoring Preferences Allows you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be prin...

Page 47: ...t each item such as Document Size and Paper Type 2 Click Add Remove Presets in Printing Presets 3 Enter a Name and if necessary enter a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it Main Tab on page 42 More Options Tab on page 44 5 Click Print The next time you want to print using the same set...

Page 48: ...inter 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Printing may be slow dep...

Page 49: ... the printer is accessed over a network or is used as a shared printer 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings and then select Booklet 3 Click OK Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in...

Page 50: ...ilable with borderless printing 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 42 More Options Tab on page 44 4 Click Print Related Information Loading Paper on page 31 Pri...

Page 51: ...et in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 42 More Options Tab on page 44 3 Click Print Related Information Loading Paper on page 31 Print...

Page 52: ...ument Zoom to and then enter a percentage 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 42 More Options Tab on page 44 5 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multip...

Page 53: ...t the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 42 More Options Tab on page 44 4 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Pri...

Page 54: ...he vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer Windows 54 ...

Page 55: ...ed line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer Windows 55 ...

Page 56: ...ne through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 56 ...

Page 57: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 57 ...

Page 58: ...n print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer 2 Settings and then select the items you want to print Printing Printing Documents Printing from a Computer Windows 58 ...

Page 59: ...ad Recycled Color Preprinted High Quality Plain Paper or Thick paper Borderless Not selected Quality Standard 2 Sided Printing Off Manual Long edge binding or Manual Short edge binding Color Correction Automatic Note You can also add your own watermark or anti copy pattern 1 On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern or Watermark 2 Click Set...

Page 60: ... page 44 3 Click Print 4 To print the job select Confidential Job on the home screen of the printer s control panel Select the job you want to print and then enter the password Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as...

Page 61: ...click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the file Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts Color Universal Print is only available when t...

Page 62: ...ghtness of the original image data Note PhotoEnhance adjusts the color by analyzing the location of the subject Therefore if you have changed the location of the subject by reducing enlarging cropping or rotating the image the color may change unexpectedly Selecting the borderless setting also changes the location of the subject resulting in changes in color If the image is out of focus the tone m...

Page 63: ...ab on page 42 More Options Tab on page 44 4 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan Only enable this feature if the bar code you printed cannot be scanned You can use this feature under the following conditions Paper Type Plain paper Copy paper Letterhead Recy...

Page 64: ...ading Paper on page 31 Printing Using Easy Settings on page 64 Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If nec...

Page 65: ...en add the printer again See the following to add a printer Adding the Printer for Mac OS Only on page 159 6 Change the settings as necessary See the menu options for the printer driver for details 7 Click Print Note If you want to cancel printing on your computer click the printer icon in the Dock Select the job you want to cancel and then do one of the following However you cannot cancel a print...

Page 66: ...e orientation Rotates pages 180 degrees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync EPSON Color Controls Select the method for color adjustment These options adjusts colors between the printer and the co...

Page 67: ...e printer Media Type Select the type of paper on which you print Print Quality Select the pint quality you want to use for printing The options vary depending on the paper type Borderless This checkbox is selected when you select a borderless paper size In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper E...

Page 68: ...ngs on the printer driver you can print easily by selecting the preset from the list 1 Set each item such as Print Settings and Layout Paper Size Media Type and so on 2 Click Presets to save the current settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you ...

Page 69: ... sided Printing 3 Select the type of original in Document Type Note Printing may be slow depending on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next ...

Page 70: ...Layout Direction page order and Border Menu Options for Layout on page 66 3 Set the other items as necessary 4 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 64 Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting Printing Printing Documents Printing from a Computer Mac OS 70 ...

Page 71: ...4 Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage 1 Select Print from the File menu or another command to access the print dialog 2 Select Page Setup from the File menu of the application 3 Select Printer Paper Size enter percentage in Scale and then click OK Note Select the paper size you set in the application...

Page 72: ...ing in changes in color If the image is out of focus the tone may be unnatural If the color is changed or becomes unnatural print in a mode other than PhotoEnhance 1 Select Color Matching from the pop up menu and then select EPSON Color Controls 2 Select Color Options from the pop up menu and then select one of the available options 3 Click the arrow next to Advanced Settings and make the appropri...

Page 73: ...ac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link below http epson sn 2 Connect your Apple device to the same wireless network that your printer is using 3 Print from your de...

Page 74: ...ap Next 8 Tap Print Printing Documents Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network Note Operations may differ depending on the device 1 Set up your printer for wireless print...

Page 75: ...ain tab and then select Envelope from Paper Type 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 Select the size as the Paper Siz...

Page 76: ...round the edges Borderless is for printing one file per sheet without margins around the edges The image is enlarged a little to remove borders from the edges of the paper 20 up is for printing 20 files on one sheet Index is for making index printing with information Fit Frame Select On to crop the image to fit into the selected print layout automatically If the aspect ratio of the image data and ...

Page 77: ... on the home screen 3 Select TIFF 4 Select the file and then proceed to the next screen 5 Tap x TIFF Settings You can make print settings for TIFF format files in you memory devices Display order Changes the order of the files Basic Settings Paper Setting Specify the paper source settings which you want to print on Color Mode Select a color setting whether you normally print in B W or Color Advanc...

Page 78: ...he format of the date the photo was taken or saved The date is not printed for some layouts Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and print them See the application s help for details Printing Web Pages from Smart Devices Note Operations may differ depending on the device 1 Set up your printer for wir...

Page 79: ...is for iOS and Android and allows you to print or scan from a smart phone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the E...

Page 80: ...s Epson Connect Services Unregister to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 80 ...

Page 81: ...Copying Available Copying Methods 82 Basic Menu Options for Copying 86 Advanced Menu Options for Copying 88 ...

Page 82: ...an copy the originals of fixed size or custom size by color or monochrome 1 Place the originals Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Basic Settings tab and then select B W or Color 4 Tap x Copying on 2 Sides Copy multiple originals on both sides of the paper Copying Available Copying Methods Copying on 2 Sides 82 ...

Page 83: ...he Basic Settings tab select 2 Sided and then select 2 2 Sided or 1 2 Sided 4 Specify other settings such as the original orientation and the binding position 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Basic Settings tab and then select Reduce Enlarge 4...

Page 84: ... originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 36 Note You can also place the originals on the scanner glass Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Advanced tab select Multi Page and then select 2 up or 4 up 4 Specify the layout order and the original orientation 5 Tap x Copying Available Co...

Page 85: ... and then select Finishing Collate Page Order 4 Tap x Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Advanced tab and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality 4 Tap x Copying Available Copying Methods Cop...

Page 86: ...fy the Orientation Original 5 Tap x Basic Menu Options for Copying Note The items may not be available depending on other settings you made Color Mode Select whether to copy in color or in monochrome B W Copies the original in black and white monochrome Color Copies the original in color Density Increase the level of density when the copying results are faint Decrease the level of density when ink...

Page 87: ...canned image at a smaller size than the Reduce Enlarge value to fit within the paper size If the Reduce Enlarge value is larger than the paper size data may be printed beyond the edges of the paper Actual Size Copies at 100 magnification A4 A5 and others Automatically enlarges or reduces the original to fit to a specific paper size Original Type Select the type of your original Copies in optimal q...

Page 88: ...t Select the layout order and the orientation of your original 4 up Copies four single sided originals onto a single sheet in 4 up layout Select the layout order and the orientation of your original Original Size Select the size of your original When copying non standard size originals select the size closest to your original Finishing Select how to eject the paper for multiple copies of multiple ...

Page 89: ...nd tap to make it dark black Binding Margin Select such as the binding position margin and orientation of your original Reduce to Fit Paper Copies the scanned image at a smaller size than the Reduce Enlarge value to fit within the paper size If the Reduce Enlarge value is larger than the paper size data may be printed beyond the edges of the paper Remove Shadow Removes shadows that appear around c...

Page 90: ...ng Originals to a Network Folder 91 Scanning Originals to an Email 94 Scanning Originals to a Computer 97 Scanning Originals to a Memory Device 98 Scanning Originals to the Cloud 100 Scanning Using WSD 102 Scanning Originals to a Smart Device 104 ...

Page 91: ...ervice You can send scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Originals to the Cloud on page 100 Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Scanning Using WSD on page 102 Scanning Directly from Smart Devices You can save scanned images directly to a smart device suc...

Page 92: ... page 93 Note Select to save your settings as a preset 5 Tap x Destination Menu Options for Scanning to a Folder Keyboard Open the Edit Location screen Enter the folder path and set each item on the screen Edit Location Enter the folder path and set each item on the screen Communication Mode Select the communication mode for the folder Location Required Enter a folder path in which to save the sca...

Page 93: ...pen Password To create a PDF file that requires a password when printing or editing set Permissions Password Resolution Select the scanning resolution 2 Sided Scan both sides of the original Orientation Original Select the orientation of the original Binding Original Select the binding direction of the original Scan Area Select the scan area To crop the white space around the text or image when sc...

Page 94: ...lphanumeric characters and symbols Add Date Add the date to the file name Add Time Add the time to the file name Scanning Originals to an Email You need to setup the following before scanning Configure the email server Configuring a Mail Server on page 353 Register an email address in your contacts in advance so that you can easily specify the address by selecting it from your contacts Make sure t...

Page 95: ... email address manually Contacts Select a destination from the contacts list You can search for a contact from the contacts list Enter the search keyword into the box at the top of the screen History Select the address from the history list Scan Menu Options for Scanning to an Email Note The items may not be available depending on other settings you made Color Mode Select whether to scan in color ...

Page 96: ...e contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right E...

Page 97: ...atures Windows 8 1 Windows 8 Select Desktop Settings Control Panel Programs Programs and Features Windows 7 Windowes Vista Click the start button and then select Control Panel Programs Programs and Features Windows XP Click the start button and then select Control Panel Add or Remove Programs Mac OS Select Go Applications Epson Software 1 Place the originals Placing Originals on page 35 2 Select S...

Page 98: ...e on page 99 Note Select to save your settings as a preset 5 Tap x Basic Menu Options for Scanning to a Memory Device Note The items may not be available depending on other settings you made B W Color Select whether to scan in monochrome or in color File Format Select the format in which to save the scanned image Compression Ratio Select how much to compress the scanned image PDF Settings When you...

Page 99: ... depending on other settings you made Orientation Original Select the orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear i...

Page 100: ...can Cloud on the control panel 3 Select on the top of the screen and then select a destination 4 Make the scan settings Basic Menu Options for Scanning to the Cloud on page 100 Advanced Menu Options for Scanning to the Cloud on page 101 Note Select to save your settings as a preset 5 Tap x Basic Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings ...

Page 101: ...ype of your original Orientation Original Select the orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned ima...

Page 102: ... 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on...

Page 103: ...een You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close 6 Open the Devices and Printers screen Windows 7 Click start Control Panel Hardware and Sound or Hardware Devices and Printers Scanning Scanning Using WSD Setting Up a WSD Port 103 ...

Page 104: ...y vary depending on the product 1 Place the originals Placing Originals on page 35 2 Start Epson iPrint 3 Tap Scan on the home screen 4 Tap Scan Note You can set the scan settings Tap the icon at the top right of the screen Scanning starts 5 Check the scanned image and then select the saving method Displays the screen where you can save the scanned images Displays the screen where you can send sca...

Page 105: ...r s Fax Features 106 Sending Faxes Using the Printer 111 Receiving Faxes on the Printer 119 Menu Options for Faxing 124 Menu Options for Fax Box 128 Checking the Status or Logs for Fax Jobs 135 Sending a Fax from a Computer 137 Receiving Faxes on a Computer 141 ...

Page 106: ...a Mail Server on page 353 Making Contacts Available on page 373 User Settings on page 327 Overview of this Printer s Fax Features Feature Sending Faxes Before Using Fax Features on page 106 Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fax Sending Faxes Using the Printer on page 111 Sending manually When you perform...

Page 107: ...rts on page 109 Secure Send You can send faxes securely Feature Security when Sending and Receiving Faxes on page 110 Other Sending Related Features There are other useful features related to sending faxes Quick Operation Button 1 Quick Operation Button 2 Quick Operation Button 3 on page 311 Quick Operation Button on page 125 Feature Receiving Faxes Before Using Fax Features on page 106 Receive Mo...

Page 108: ...n the LCD Screen on page 123 Output when conditions match You can set up destinations for received faxes to the inbox or a confidential box an external memory an email a folder or another fax when specific conditions are met If you save in the inbox or a confidential box you can check the contents on the screen Conditional Save Forward on page 315 Conditional Save Forward list on page 127 Output V...

Page 109: ...tings to Send and Receive Faxes on a Computer on page 400 Software for Faxing on page 299 Receiving Faxes on a Computer on page 141 Features Various Fax Reports You can check the status of sent and received faxes in a report Report Settings on page 320 Fax Send Settings on page 125 Transmission Log on page 127 Fax Report on page 127 Feature Status or Logs for Fax Jobs Faxing Overview of this Print...

Page 110: ...hen Sending and Receiving Faxes on page 110 Feature Security when Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for each fax box in the printer Security Settings on page 321 Inbox Password Settings on page 318 Menu Options ...

Page 111: ...can send up to 100 pages in one transmission however depending on the remaining amount of memory you may not be able to send faxes even with less than 100 pages 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 111 4 Select the Fax Settings tab and then make settings as necessary Fax Settings on page 125 5 Tap x to send the fax Note If the fax number is busy or t...

Page 112: ...cent and then select a recipient Selecting recipients from the list on the Recipient tab Select a recipient from the list registered in Settings Contacts Manager Frequent Note To delete recipients you entered display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen select the recipient from the list and then select Remove Related Informat...

Page 113: ... screen 2 Make necessary settings on the Fax Settings tab 3 On the Recipient tab tap and then specify the recipient Note You can adjust the sound volume of the speaker 4 When you hear a fax tone select Send Receive at the upper right corner of the LCD screen and then select Send Note When receiving a fax from a fax information service and you hear the audio guidance follow the guidance to make the...

Page 114: ...es To use a bulletin board box the one box to store a document must be registered beforehand and the fax machine of the recipient must support the subaddress password feature Related Information Setting the Polling Send Box on page 114 Registering a Bulletin Board Box on page 115 Storing a Document in the Polling Send Bulletin Board Box on page 115 Setting the Polling Send Box You can store a docu...

Page 115: ...r deleting registered boxes select the box you want to change delete and then tap Related Information Unregistered Bulletin Board on page 132 Storing a Document in the Polling Send Bulletin Board Box 1 Select Fax Box on the home screen and then select Polling Send Board 2 Select Polling Send or one of the bulletin board boxes that have already been registered If the password entry screen is displa...

Page 116: ...annot accept another fax Sending a monochrome fax with Direct Send enabled Sending a color fax Sending a fax using a connected telephone Sending a fax sent from the computer except when sending from memory Accessing the Menu You can find the menu on the printer s control panel below Fax Fax SettingsPriority Send Related Information Checking the Status or Logs for Fax Jobs on page 135 Sending Faxes...

Page 117: ...s and then select Start Scanning Note If you leave the printer untouched for the time set in Wait Time for Next Original after you have been prompted to set the next originals the printer stops storing and starts sending the document Sending a Fax with a Subaddress SUB and Password SID You can send faxes to the confidential boxes or the relay boxes in the recipient s fax machine when the recipient...

Page 118: ...Fax Settings tab that is displayed make settings such as the resolution as necessary 5 Tap x to store the document After storing a document is complete you can preview the scanned image by selecting Fax Box Stored Documents and then tapping the box for the document or you can delete it by tapping on the right of the box for the document Related Information Stored Documents on page 130 Sending Faxe...

Page 119: ...selecting Fax More Fax Report Fax Settings List Related Information More on page 127 Receiving Incoming Faxes There are two options in Receive Mode Related Information Usage of Manual Mode on page 119 Usage of Auto Mode on page 120 Usage of Manual Mode This mode is mainly for making phone calls but is also for faxing Receiving Faxes When the telephone rings you can answer the ringing manually by p...

Page 120: ...et within the number of rings set in Rings to Answer If the ringing is for a fax You can receive the fax using the same steps as for Manual Select Fax on the home screen and then select Send Receive Receive Next tap x and then hang up the handset If the ringing is for a voice call You can answer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If t...

Page 121: ...a fax stored on another fax machine by dialing the fax number Use this feature to receive a document from a fax information service Note If the fax information service has an audio guidance feature that you need to follow to receive a document you cannot use this feature To receive a document from a fax information service that uses audio guidance just dial the fax number using the On Hook feature...

Page 122: ...Available on page 373 Making Contacts Available on page 373 Sending Faxes Dialing from the External Phone Device on page 113 Receiving Faxes After Confirming the Sender s Status on page 121 More on page 127 Saving and Forwarding Received Faxes Summary of the Features If your organization has a printer administrator contact your administrator to check the status of the printer settings Saving Recei...

Page 123: ...the administrator to set or change the save forward conditions For the administrator see Related Information below to check or change settings Related Information Making Settings to Save and Forward Received Faxes on page 393 Making Settings to Save and Forward Received Faxes with Specific Conditions on page 396 More on page 127 Viewing Received Faxes Saved in the Printer on the LCD Screen on page...

Page 124: ...preview screen except for the icons Tap again to display the icons 6 Select whether to print or delete the document you have viewed and then follow the on screen instructions cImportant If the printer runs out of memory receiving and sending faxes is disabled Delete documents that you have already read or printed Related Information Inbox Confidential on page 128 Menu Options for Faxing Recipient ...

Page 125: ...tens the color Depending on the darkness and vividness of the color it may not be removed or lightened Sharpness Enhances or defocuses the outline of the image enhances the sharpness and defocuses the sharpness ADF 2 Sided Scans both sides of originals placed in the ADF and sends a monochrome fax Continuous Scan ADF Sending faxes by placing originals one by one or by placing originals by size you ...

Page 126: ...ived by the recipient may be printed across two sheets depending on the size of the originals Inside of Image Sends a fax with header information approximately 7 mm lower than the top of the scanned image The header may overlap with the image however the fax received by the recipient will not be split into two documents Fax Header Select the header for the recipient To use this feature you should ...

Page 127: ...x that was sent or received through polling Fax Log Prints a transmission report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Stored Fax Documents Prints a list of fax documents stored in the printer s memory such as unfinished jobs Fax Settings List Prints the current fax settings Conditional Save...

Page 128: ...to store documents from Fax Box When you leave the Fax menu the setting returns to Off default Fax Box Accesses the Fax Box on the home screen Fax Settings Accesses Settings General Settings Fax Settings Access the setting menu as an administrator Related Information Receiving Faxes by Polling Polling Receive on page 121 Setting the Polling Send Box on page 114 Registering a Bulletin Board Box on ...

Page 129: ...il Forward Network Folder Send Fax Details When the message Delete When Complete is displayed select On to delete faxes after completing processes such as Save to Memory Device or Forward Email Box Menu Print All This is displayed only when there are stored faxes in the box Prints all faxes in the box Selecting On in Delete When Complete deletes all faxes when printing is complete Save All to Memo...

Page 130: ... frequently Note You may not be able to save 10 documents depending on the usage conditions such as the size of saved documents Stored Documents Box Displays the stored documents list with stored dates and pages Tapping one of the stored documents from the list displays the preview screen Tap Start Sending to go to the fax sending screen or tap Delete to delete the document while you are previewin...

Page 131: ...pen Password You can set a password or change it Related Information Sending the Same Documents Multiple Times on page 118 Checking the Fax Job History on page 136 Polling Send Board You can find Polling Send Board in Fax Box on the home screen There is a Polling Send Box and 10 bulletin boards You can store up to 100 pages of a single document in monochrome and one document in each box Related In...

Page 132: ...s a stored document in the box Deletes the document stored in the box Settings Box Open Password You can set a password or change it Delete Document After Sending Setting this to On deletes the document in the box when the next request from a recipient to send the document Polling Send is completed Notify Send Result When Email Notifications is set to On the printer sends a notification to the des...

Page 133: ...d Information Each Registered Bulletin Board on page 133 Each Registered Bulletin Board You can find bulletin boards in Fax Box Polling Send Board Select the box for which the registered name is displayed The name displayed on the box is the name registered in Unregistered Bulletin Board You can register up to 10 bulletin boards Registered Bulletin Board Name Displays the setting values of the ite...

Page 134: ... document stored in the box Settings Box Open Password You can set a password or change it Delete Document After Sending Setting this to On deletes the document in the box when the next request from a recipient to send the document Polling Send is completed Notify Send Result When Email Notifications is set to On the printer sends a notification to the destination specified in Recipient when a req...

Page 135: ...reasons Saving on a computer There are received documents that have not been saved on the computer because the computer is in sleep mode or for other reasons Forwarding There are received documents that have not been forwarded or failed to be forwarded 2 1 When you have not set any of the fax save forward settings or when you have set to print received documents while saving them to an external me...

Page 136: ...low the steps below to display the check screen 1 Tap Job Status on the home screen 2 Tap the Job Status tab and then tap Active 3 Select the job you want to check Related Information Displaying Information when Received Faxes are Unprocessed Unread Not Printed Not Saved Not Forwarded on page 135 Checking the Fax Job History You can check the history of sent or received fax jobs such as the date t...

Page 137: ...pplication for Configuring Fax Operations and Sending Faxes FAX Utility on page 299 Application for Sending Faxes PC FAX Driver on page 300 If the FAX Utility is not installed install the FAX Utility using the EPSON Software Updater application for updating software Related Information Enabling Sending Faxes from a Computer on page 400 Sending Documents Created Using an Application Windows By sele...

Page 138: ...ick Next in step 10 7 Select Attach a cover sheet checkbox if necessary 8 Specify a recipient Selecting a recipient name fax number and so on from PC FAX Phone Book If the recipient is saved in the phone book do the steps below A Click the PC FAX Phone Book tab B Select the recipient from the list and click Add Selecting a recipient name fax number and so on from the contacts on the printer If the...

Page 139: ...ings you have selected for the first document are applied to other documents When you have selected Attach a cover sheet checkbox specify the content of the cover sheet in the Cover Sheet Settings window A Select a cover sheet from samples in the Cover Sheet list Note that there is no function to create an original cover sheet or to add an original cover sheet to the list B Enter the Subject and M...

Page 140: ... created Note The following explanation uses Text Edit a standard Mac OS application as an example 1 Create the document you want to send by fax in an application 2 Click Print from the File menu The application s Print window is displayed 3 Select your printer fax name in Name click d to display the detailed settings check the print settings and then click OK 4 Make settings for each item Specify...

Page 141: ...ng the exact prefix code enter hash For details see Line Type in Basic Settings from Related Information link below 7 Check the recipient settings and then click Fax Sending starts Make sure the name and fax number of the recipient are correct before transmitting Note If you click the printer icon in Dock the transmission status check screen is displayed To stop sending click the data and then cli...

Page 142: ...he password If you do not know the password contact your administrator Note You can receive faxes on a computer and print from the printer at the same time Contact your administrator for details on the printer settings status Canceling the Feature that Saves Incoming Faxes to the Computer You can cancel saving faxes to the computer by using the FAX Utility For details see Basic Operations in the F...

Page 143: ...g the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number You can also open the received fax folder directly when you right click the icon For details see Optional Settings in the FAX Utility and its help displayed on the main window While the fax icon indicates that it is standing by you can check for new faxes instantly by selecting Check new...

Page 144: ... Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor Preferences in the FAX Utility the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived Open the Received Fax Folder from Received Fax Monitor Mac OS You can open the save folder from the computer specified to receive faxes when selecting Save save faxes on this computer 1 Click the receiv...

Page 145: ...roving Print Copy Scan and Fax Quality 146 Cleaning the Printer 154 Cleaning Spilled ink 155 Checking the Total Number of Pages Fed Through the Printer 155 Saving Power 156 Installing or Uninstalling Applications Separately 156 Transporting and Storing the Printer 163 ...

Page 146: ...nd Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines blurred images or horizontal banding adjust the print quality 1 Load A4 size plain paper in the printer 2 Select Settings on the home screen 3 Select Maintenance Print Quality Adjustment 4 Follow the on screen instructions to check the printer to improve print quality If a message is displayed recommending that yo...

Page 147: ... to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by usin...

Page 148: ...en run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning Related Information Application for Printing from a Computer Windows Printer Driver on page 295 Running Power Cleaning Windows on page 149 Running Power Cleaning Mac OS on page 150 Running Power Cleaning The Po...

Page 149: ...s case the levels and the free space for printing may remain Related Information Checking and Cleaning the Print Head on page 147 Running Power Cleaning Windows 1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Note If you cannot run this feature solve the problems that are displayed on the printer s control panel Next follow this ...

Page 150: ... disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil pen to prevent it from drying make sure the print head is capped properly to prevent the ink from drying When the power cord is unplugged or a power outage occurs while the printer is in operation the print head may not be capped properly If the print head is left as it is...

Page 151: ...w the on screen instructions to clean the paper path Loading Paper on page 31 Note Repeat this procedure until the paper is not smeared with ink If the printouts are still smeared or scuffed clean the other paper sources Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Caution Be careful not to trap your hand or fingers when opening or closing the do...

Page 152: ...press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the A...

Page 153: ...or of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 153 ...

Page 154: ...not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Printer If the printer s outer case is dirty or dusty turn off the printer and clean it with a soft clean and moist cloth If you cannot remove the dirt try cleaning with a soft clean and moist cloth moistened with a mild detergent Main...

Page 155: ...to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap Checking the Total Number of Pages Fed Th...

Page 156: ... purchase the printer may have a feature that turns it off automatically if it is not connected to the network for 30 minutes Saving Power Control Panel 1 Select Settings on the home screen 2 Select General Settings Basic Settings 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Select Sleep Timer or Power ...

Page 157: ...e and then click the install button cImportant Do not turn off or unplug the printer until the update is complete Doing so may result in malfunction of the printer Note You can download the latest applications from the Epson website http www epson com If you use Windows Server operating systems you cannot use Epson Software Updater Download the latest applications from the Epson website Related In...

Page 158: ...ies at the top of the window Windows Vista Windows Server 2008 Right click on the Printers folder and then click Run as administrator Server Properties Windows XP Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information In...

Page 159: ...ers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is correctly connected to the computer and that the printer is on Uninstalling Applications Log in to your computer as an administrator Enter the administrator password if the computer ...

Page 160: ...rinted the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remove Note If the User Account Control...

Page 161: ...connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest vers...

Page 162: ...ct to the Internet you can update the firmware from Web Config 1 Access Web Config and select the Device Management tab Firmware Update 2 Click Start and then follow the on screen instructions The firmware confirmation starts and the firmware information is displayed if the updated firmware exists Note You can also update the firmware using Epson Device Admin You can visually confirm the firmware ...

Page 163: ...ing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Make sure there is no external USB device inserted 5 Remove all of the paper from the printer 6 Make sure there are no originals on the printer 7 Open the scanner unit with the document cover closed Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may b...

Page 164: ...If the print head is not in the position shown below move it by hand 9 Secure the print head to the case with tape Maintaining the Printer Transporting and Storing the Printer 164 ...

Page 165: ...10 Close the scanner unit 11 Make sure you install the ink tank cap securely onto the ink tank 12 Close the ink tank cover securely Maintaining the Printer Transporting and Storing the Printer 165 ...

Page 166: ...ack the printer as shown below 14 Place the printer in the plastic bag and fold it closed 15 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 166 ...

Page 167: ...e positions shown below If you lift the printer holding other positions the printer may fall or you may trap your fingers when placing the printer When carrying the printer do not tilt it more than 10 degrees otherwise the printer may fall When storing or transporting the printer place the printer in the plastic bag and fold it closed Avoid tilting the printer placing it vertically or turning it u...

Page 168: ...nsporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer The next time you use the printer make sure you remove the tape securing the print head and set the transportation lock to the unlocked Print position If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Pri...

Page 169: ...70 A Message is Displayed on the LCD Screen 227 Paper Gets Jammed 229 It is Time to Refill the Ink 230 It is Time to Replace the Maintenance Box 235 Printing Copying Scanning and Faxing Quality is Poor 237 Cannot Solve Problem After Trying All Solutions 258 ...

Page 170: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 171: ...er of sheets specified for the paper Available Paper and Capacities on page 289 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Paper Feeds at a Slant The following causes can be considered The installation location is inappropriate Sol...

Page 172: ... the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Several Sheets of Paper are Fed at a Time The following causes can be considered The installation location is inappropriate Solutions Place the printer on a flat surface and operate in the recommended environm...

Page 173: ...ngs on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper Paper Out Error Occurs Paper is not...

Page 174: ... Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adheres to the roller Solutions Clean the inside of the ADF Cleaning the ADF on page 152 Originals are not detected Solutions On the screen for copy or scan or fax check that the ADF icon is on If it is off place the originals again...

Page 175: ... select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 158 When you have identified the problem follow the solution disp...

Page 176: ...r the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 262 The SSIDs connected from the computer or smart device and computer are ...

Page 177: ...network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az...

Page 178: ...tions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable Cannot Print Even Though a Connection has been Established Wind...

Page 179: ...is a problem with the printer s status Solutions Click EPSON Status Monitor 3 on the printer driver s Maintenance tab and then check the printer status If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 There is still a job waiting to be printed Solutions Click Print Queue on the printer driver s Maintenance tab If unn...

Page 180: ... printer port is set correctly as shown below in Property Port from the Printer menu USB connection USBXXX Network connection EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues The network environment has been changed Solutions When you have changed the network environment such as the wireless router or provider try maki...

Page 181: ... a Network Connection Report on page 280 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details There ...

Page 182: ...ries copy 1 are created right click the copied driver icon and then click Remove Device The printer port is not set correctly Solutions Click Print Queue on the printer driver s Maintenance tab Make sure the printer port is set correctly as shown below in Property Port from the Printer menu USB connection USBXXX Network connection EpsonNet Print Port Cannot Print from Mac OS Make sure the computer...

Page 183: ...network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Dev...

Page 184: ...h the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the ...

Page 185: ...tion becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the steps below to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the comput...

Page 186: ...are or data Solutions Make sure that a genuine Epson printer driver EPSON XXXXX is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the soluti...

Page 187: ...nter Re setting the Network Connection on page 262 Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to hel...

Page 188: ...is displayed on the home screen When the printer name is displayed a connection has been successfully established between the smart device and the printer If the following are displayed a connection has not been established between the smart device and the printer Printer is not selected Communication error Check the following if a connection has not been established The printer is not recognized ...

Page 189: ...ess router When Replacing the Wireless Router on page 262 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the...

Page 190: ... problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details Cannot Print Even Though a Connection has been Established iOS The following causes can be considered Paper Setup Auto Display is disabled Solutions Enable Paper Setup Auto Display in the following menu Settings General Settings Printer Settings Paper Source Se...

Page 191: ...s a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details Cannot Start Scanning Cannot Start...

Page 192: ...rding to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 192 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Windows on page 178 The printer is recognized but scanning cannot be performed Cannot Scan Even Though a Connection has been Correctly Established Windows on page 195 Cannot connect to a Networ...

Page 193: ...SID as the printer A privacy separator on the wireless router is available Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with ...

Page 194: ... to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Re...

Page 195: ...r resolution Cannot Start Scanning from Mac OS Make sure the computer and the printer are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Sca...

Page 196: ... wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not matc...

Page 197: ... the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 262 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the c...

Page 198: ...ter is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 280 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the ...

Page 199: ...he problem differ depending on whether or not they are connected Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer See the following to install Epson iPrint if it is not already installed Application for Printing Easily from a Smart Device Epson iPrint on page 298 1 On the smart device start Epson iPrint 2 Check that the printer nam...

Page 200: ...then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings aga...

Page 201: ... Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 262 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart dev...

Page 202: ...cated password Make sure the user name and the password are correct on the computer and the contacts on the printer Also make sure that the password has not expired Communication error Check the Wi Fi network connection Cannot communicate with a network folder that is registered on the contacts list Check the following Make sure that Use Microsoft network sharing is enabled on the Web Config Selec...

Page 203: ...and the IP Address Check the following points Make sure the DNS setting is correct Make sure each DNS setting is correct when checking the Web Config Make sure the DNS domain name is correct Cannot Send or Receive Faxes Cannot Send or Receive Faxes The following causes can be considered There are some problems in telephone wall jack Solutions Check that the telephone wall jack works by connecting ...

Page 204: ...Sending faxes without entering an access code in an environment in which a PBX is installed Solutions If your phone system requires an external access code to get an outside line register the access code to the printer and enter hash at the beginning of a fax number when sending The header information for outgoing faxes is not registered Solutions Select Settings General Settings Fax Settings Basi...

Page 205: ...th the recipient that the subaddress and password match The data being sent is too large Solutions You can send faxes at a smaller data size using one of the following methods When you send the fax in monochrome enable Direct Send in Fax Fax Settings Fax Send Settings Sending Many Pages of a Monochrome Document Direct Send on page 116 Using the connected phone Sending Faxes Dialing from the Extern...

Page 206: ...ender s number can be deleted from the Rejection Number List before deleting it Delete it from Settings General Settings Fax Settings Basic Settings Rejection Fax Edit Blocked Number list Or disable the Rejection Number List in Settings General Settings Fax Settings Basic Settings Rejection Fax Rejection Fax Faxes sent from numbers that have not been registered to this list are blocked when this s...

Page 207: ...the Wrong Size The following causes can be considered The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass You cannot scan the area within approximately 1 5 mm 0 06 in from the edge of the scanner glass Placing Originals o...

Page 208: ... unnecessary data from the device to increase the amount of free space Or connect another device that has enough free space The memory device is write protected Solutions Check if the device is write protected Received Faxes Are Not Printed The following causes can be considered An error has occurred in the printer such as a paper jam Solutions Clear the printer error and then ask the sender to re...

Page 209: ...pson printer driver Checking if a genuine Epson printer driver is installed Windows on page 158 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 175 The printer is not recognized using a USB con...

Page 210: ...er When Replacing the Wireless Router on page 262 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the printer...

Page 211: ...r has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to...

Page 212: ...causing the problem The Printer Cannot Connect by USB Windows The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cab...

Page 213: ...Follow the steps below to check if it is installed Make sure the printer fax is displayed in Devices and Printers Printer or Printers and Other Hardware The printer fax is displayed as EPSON XXXXX FAX If the printer fax is not displayed uninstall and then re install the FAX Utility See the following to access Devices and Printers Printer or Printers and Other Hardware Windows 10 Click on the start...

Page 214: ...us Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the prin...

Page 215: ...art device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 262 The SSIDs connected from the computer or smart device and computer are differen...

Page 216: ...settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy ...

Page 217: ...rinter If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect ...

Page 218: ...ck if it is installed Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then make sure the printer fax is displayed The printer fax is displayed as FAX XXXX USB or FAX XXXX IP If the printer fax is not displayed click and then register the printer fax PC FAX driver is paused Solutions Select System Preferences from the Apple menu Printers Scanners or Print...

Page 219: ...eleted when the printer was turned off 109 The received fax was already deleted 110 The job was printed on one side only because the paper loaded does not support double sided printing If you want to perform 2 sided printing load paper that supports 2 sided printing 201 The memory is full Print received faxes from Job Status in Job Status Delete received faxes saved in the inbox from Job Status in...

Page 220: ... created to save the scanned image Insert another memory device 304 The memory device has been removed Reinsert the memory device 305 An error occurred while saving the data to the memory device If the external device is accessed from a computer wait for a while and then try again 306 The memory is full Wait until other ongoing jobs are finished 311 A DNS error has occurred Select Settings General...

Page 221: ...o to reduce the size of the scanned image 327 The memory is full Wait until other ongoing jobs are finished 328 The destination was wrong or the destination does not exist Check the Location settings 331 A communication error occurred while acquiring the destination list Print a network connection report to check if the printer is connected to the network 332 There is not enough storage space avai...

Page 222: ...s set to None Print a network connection report to check if the printer is connected to the network 421 A DNS error has occurred Select Settings General Settings Network Settings Advanced TCP IP and then check the DNS settings Check the DNS settings for the server the computer or the access point 422 An authentication error has occurred Select Settings General Settings Fax Settings Receive Setting...

Page 223: ...tional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Bidirectional Printing setting Quiet Mode is enabled Solutions Disable Quiet Mode The printing speed slows down when the printer is running in Quiet Mode Control ...

Page 224: ...n to return it to its former state Touch Screen Does Not Respond The following causes can be considered A protective sheet has been stuck on the touch screen Solutions If you stick a protective sheet on the touch screen the optical touch screen may not respond Remove the sheet The screen is smeared Solutions Turn off the printer and then wipe the screen using a soft dry cloth If the screen is smea...

Page 225: ...otected Solutions Disable write protection on the memory device There is not enough free space on the memory device Solutions Delete unnesesary data or insert another memory device Operation Sounds Are Loud Quiet Mode is disabled Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select on the home screen and then enable Quie...

Page 226: ...ort9100 as the Top Priority Protocol setting in AirPrint Setup Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Application for Configuring Printer Operations Web Config on page 301 Forgot Your Password You need help from service personnel Solutions If you forget the administrator s password contact Epson supp...

Page 227: ...ring Machine Cannot Answer Voice Calls The printer s Rings to Answer setting is set to less than the number of rings for your answering machine Select Slow 9 600bps in Settings General Settings Fax Settings Basic Settings Rings to Answer and then set to a number higher than the number of rings for your answering machine A Lot of Junk Faxes Have Been Received The printer s feature to block junk fax...

Page 228: ...vailable For details see your documentation If Paper Setup Auto Display is disabled you cannot use AirPrint No dial tone is detected This problem might be resolved by selecting Settings General Settings Fax Settings Basic Settings Line Type and then selecting PBX If your phone system requires an external access code to get an outside line set the access code after selecting PBX Use hash instead of...

Page 229: ...or replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Paper Gets Jammed Check the error displayed on the control panel and follow the instruct...

Page 230: ...an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Once you open an ink bottle we recommend using it as soon as possible Epson recommends using the ink bottle before the date printed on the package Do not open the ink bottle package until you are ready to fill the ink tank The ink bottle is vacuum packed to maintain its re...

Page 231: ...as print head cleaning Ink may also be consumed when you turn the printer on When printing in monochrome or grayscale color inks instead of black ink may be used depending on the paper type or print quality settings This is because a mixture of color inks is used to create black The ink in the ink bottles supplied with your printer is partly used during initial setup In order to produce high quali...

Page 232: ...es the ink color that you want to refill 6 While holding the ink bottle upright turn the cap slowly to remove it cImportant Epson recommends the use of genuine Epson ink bottles Be careful not to spill any ink Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 232 ...

Page 233: ...tle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line If the ink does not start flowing into the tank remove the ink bottle and reinsert it However do not reinsert the ink bottle when the ink has reached the upper line otherwise ink may leak Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 233 ...

Page 234: ... cap securely cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 10 Close the ink tank cover firmly 11 Follow the on screen instructions to set the ink level of the color of the ink you refilled Solving Problems It is Time to Refill the Ink Refilling...

Page 235: ...o not tilt the used maintenance box until after it is sealed in the plastic bag otherwise ink may leak Do not store the maintenance box in high or freezing temperatures Keep the maintenance box out of direct sunlight Do not drop the maintenance box or subject it to strong shocks Do not touch the openings in the maintenance box as you may get smeared with ink Replacing a Maintenance Box In some pri...

Page 236: ...ad until it is replaced to avoid ink leakage However you can perform operations that do not use ink such as scanning When the following screen is displayed the part cannot be replaced by users Contact Epson support Related Information Maintenance Box Code on page 295 Maintenance Box Handling Precautions on page 235 Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance ...

Page 237: ...ozzles may be clogged and ink drops may not be discharged Adjusting the Print Quality on page 146 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 31 The print quality is ...

Page 238: ...y does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Control panel Select Settings General Settings Printer Settings and then disable Bidirectional Wind...

Page 239: ...r driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting The print quality is set to low Solutions When printing on photo paper print using a higher quality setting Control panel Select Best as the Quality on the Advanc...

Page 240: ...ltiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 172 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appe...

Page 241: ...Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as theThick paper and envelopes setting The back of the paper was printed before the side that had already been printed was dry Solutions When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing using au...

Page 242: ...ps may not be discharged Adjusting the Print Quality on page 146 Color correction has been applied Solutions When printing from the control panel or from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting Control panel Change the Fix Photo setting from Auto to any other option If changing the setting does not ...

Page 243: ... borderless paper size from Paper Size JPEG Settings on page 76 TIFF Settings on page 77 Paper for Borderless Printing on page 292 Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and th...

Page 244: ...n setting in the application software is not within the print area Solutions Adjust the margin setting in the application so that it falls within the printable area Printable Area on page 328 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a ...

Page 245: ...e Is Inverted The image is set to invert horizontally in the print settings Solutions Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When p...

Page 246: ...y not be discharged Related Information Adjusting the Print Quality on page 146 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Select the appropriate paper type setting for the type of paper loaded in the printer Related Information List of Paper Type on page 31 The print head position is ou...

Page 247: ...g may slow down printing speed but improve print quality Select Settings General Settings Printer Settings and then disable Bidirectional on the control panel Striped Patterns Appear The bidirectional printing setting is enabled When printing on plain paper disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertic...

Page 248: ...tings according to the paper size loaded in the paper cassette Load paper in the paper cassette that matches the print settings Multiple sheets of paper are fed into the printer at the same time See the following to prevent multiple sheets of paper being fed into the printer at the same time Related Information Several Sheets of Paper are Fed at a Time on page 172 Paper Is Smeared or Scuffed The f...

Page 249: ...may be scuffed In this case enable the reduce scuff setting Select Settings General Settings Printer Settings and then enable Thick Paper on the control panel If you enable this setting copy quality may decline or may slow down Copied Photos are Sticky The copy was made on the wrong side of the photo paper Solutions Make sure you are copying on the printable side If you have accidentally copied on...

Page 250: ...e 35 There is dust or dirt on the scanner glass or document mat When scanning from the control panel and selecting the auto scan area cropping function remove any trash or dirt from the scanner glass and document mat If there is any trash or dirt around the original the scanning range expands to include it Related Information Cleaning the Scanner Glass on page 151 Cleaning the Scanner Glass on pag...

Page 251: ...emove any dust or dirt that adheres to the originals and clean the scanner glass Related Information Cleaning the Scanner Glass on page 151 There is dust or dirt on the ADF or originals Clean the ADF and remove any dust or dirt that adheres to the originals Related Information Cleaning the ADF on page 152 The original was pressed with too much force If you press with too much force blurring smudge...

Page 252: ... a slightly different angle Related Information Basic Menu Options for Copying on page 86 An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Place the original on the scanner glass and then place a piece of black paper over it Related Information Placing Orig...

Page 253: ...aning the Scanner Glass on page 151 The original was pressed with too much force If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Related Information Placing Originals on page 35 Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals Clean the ADF and remove any dust or d...

Page 254: ...edge of the scanner glass You cannot scan the area within approximately 1 5 mm 0 06 in from the edge of the scanner glass Related Information Placing Originals on page 35 If the printer is placed in a location near a light source or subjected to direct sunlight the original size may not be detected correctly Select the original size manually and then try again There is dust or dirt on the scanner ...

Page 255: ...e scanner software 1 Start the Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Application...

Page 256: ... you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Related Information Placing Originals on page 35 Straight Lines Appear when Sending Faxes from the ADF The following causes can be considered There is dust or dirt on the ADF or originals Clean the ADF and remove any dust or dirt that adheres to the originals R...

Page 257: ...e but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when ECM is disabled An Image of the Revers...

Page 258: ...blem After Trying All Solutions If you cannot solve the problem after trying all of the solutions contact Epson support If you cannot solve printing or copying problems see the following related information Related Information Cannot Solve Printing or Copying Problems on page 258 Cannot Solve Printing or Copying Problems Try the following problems in order starting at the top until you solve the p...

Page 259: ...n genuine ink bottles may cause print quality to decline Make sure that there are no paper fragments left inside the printer When you remove the paper do not touch the translucent film with your hand or the paper Check the paper Check if the paper is curled or loaded with the printable side facing up Paper Handling Precautions on page 30 Available Paper and Capacities on page 289 Unavailable Paper...

Page 260: ...puter or Devices Connecting to a Printer that has been Connected to the Network 261 Re setting the Network Connection 262 Connecting a Smart Device and Printer Directly Wi Fi Direct 268 Checking the Network Connection Status 279 ...

Page 261: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 262: ...r When you replace the wireless router make settings for the connection between the computer or the smart device and the printer You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Settin...

Page 263: ...mart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the ...

Page 264: ...etwork Connection from Wi Fi to Ethernet Follow the steps below to change from a Wi Fi connection to an Ethernet connection 1 Select Settings on the home screen 2 Select General Settings Network Settings Wired LAN Setup 3 Follow the on screen instructions Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access ...

Page 265: ...ct Your Operation screen and then click Next Select the network connection that you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Follow the on screen instructions Adding or Replacing the Computer or Devices Re setting the Network Connection Changing t 265 ...

Page 266: ...network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using an wireless router with its default settings the SSID and password are on the label If you do not know the SSID and password contact the person who set up the wireless router or see the ...

Page 267: ... set up by using this method The wireless router is compatible with WPS Wi Fi Protected Setup The current Wi Fi connection was established by pressing a button on the wireless router Note If you cannot find the button or you are setting up using the software see the documentation provided with the wireless router 1 Tap on the home screen 2 Select Router 3 Tap Start Setup If the network connection ...

Page 268: ...tus for the printer after setup is complete see the related information link below for details Note See the documentation provided with your wireless router for details on entering a PIN code Related Information Checking the Network Connection Status on page 279 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the p...

Page 269: ...ditions are required to use this function If your environment does not match these conditions you can connect by selecting Other OS Devices See the related information link below for details on connecting iOS 11 or later Using the standard camera application to scan the QR code Epson iPrint version 7 0 or later Epson printing app such as Epson iPrint is used to print from a smart device Install Ep...

Page 270: ...e Use the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect select Other Methods on the printer s control panel See the related information link below for details on connecting Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Di...

Page 271: ...anel select Next 9 On the iPhone iPad or iPod touch start Epson printing app Examples of Epson printing apps 10 On the Epson printing app screen tap Printer is not selected 11 Select the printer that you want to connect to Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 271 ...

Page 272: ...s method allows you to connect the printer directly to your Android device without a wireless router The following conditions are required to use this function Android 4 4 or later Epson iPrint version 7 0 or later Epson iPrint is used to print from a smart device Install Epson iPrint on the smart device in advance Note You only need to make these settings for the printer and the smart device that...

Page 273: ... device start Epson iPrint 6 On the Epson iPrint screen tap Printer is not selected 7 Select the printer that you want to connect to Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 273 ...

Page 274: ... name SSID on the smart device s Wi Fi screen to connect them again Related Information Application for Printing Easily from a Smart Device Epson iPrint on page 298 Connecting to Devices other than iOS and Android using Wi Fi Direct on page 274 Connecting to Devices other than iOS and Android using Wi Fi Direct This method allows you to connect the printer directly to smart devices without a wirel...

Page 275: ...4 Tap Other OS Devices The Network Name SSID and Password for Wi Fi Direct for the printer are displayed Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 275 ...

Page 276: ... screen select the SSID shown on the printer s control panel and then enter the password 6 On the printer s control panel select Next Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 276 ...

Page 277: ...ct to See the information displayed on the printer s control panel to select the printer 10 On the printer s control panel select Complete For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 277 ...

Page 278: ...g menu items are displayed Change Network Name Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name You can set the network name SSID in ASCII characters that is displayed on the software keyboard on the control panel You can enter up to 22 characters When changing the network name SSID all connected devices are disconnected Use the new netw...

Page 279: ... the region this setting may not be displayed Restoring the Wi Fi Direct simple AP settings Checking the Network Connection Status You can check the network connection status in the following way Related Information Checking the Network Connection Status from the Control Panel on page 279 Printing a Network Connection Report on page 280 Checking the Network Connection Status from the Control Panel...

Page 280: ...and so on for Wi Fi Direct connections Email Server Status Displays the network information for email server Print Status Sheet Prints a network status sheet The information for Ethernet Wi Fi Wi Fi Direct and so on is printed on two or more pages Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Select ...

Page 281: ... Messages on the Network Environment Related Information E 1 on page 282 E 2 E 3 E 7 on page 282 E 5 on page 283 E 6 on page 283 E 8 on page 283 E 9 on page 284 E 10 on page 284 E 11 on page 284 E 12 on page 285 E 13 on page 285 Message on the Network Environment on page 286 Adding or Replacing the Computer or Devices Checking the Network Connection Status Printi 281 ...

Page 282: ... Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and...

Page 283: ...eless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings...

Page 284: ...d on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask and default gateway from the Network Status part on the network connection report Related Information Network Settings on page 308 E 11 Solutions Check the following The defau...

Page 285: ...the Computer on page 263 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network for other devices If it still d...

Page 286: ... of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the set...

Page 287: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 288: ...Product Information Paper Information 289 Consumable Products Information 294 Software Information 295 Settings Menu List 304 Product Specifications 327 Regulatory Information 339 ...

Page 289: ...page 292 Paper for 2 Sided Printing on page 293 Paper suitable for printing documents Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Paper Tray Epson Business Paper A4 250 50 Epson Bright White Ink Jet Paper A4 250 50 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Paper Tray Epson Photo Quality I...

Page 290: ...x6 in 20x25 cm 8x10 in 16 9 wide 4x7 11 in 50 20 Epson Premium Semigloss Photo Paper A4 13x18 cm 5x7in 10x15 cm 4x6 in 50 20 Epson Photo Paper Glossy A4 13x18 cm 5x7in 10x15 cm 4x6 in 50 20 Commercially Available Paper Note See the following for information on available paper types for borderless and 2 sided printing Paper for Borderless Printing on page 292 Paper for 2 Sided Printing on page 293 ...

Page 291: ...P3 100 170mm SP4 130 182 mm SP5 192 132 mm 250 50 User Defined 2 mm 89 to 215 9 127 to 355 6 250 User Defined 2 mm 89 to 215 9 355 7 to 1200 1 User Defined 2 mm 182 to 215 9 257 to 355 6 250 User Defined 2 mm 182 to 215 9 355 7 to 1200 1 User Defined 2 mm 64 to 215 9 127 to 355 6 50 User Defined 2 mm 64 to 215 9 355 7 to 6000 1 1 Paper on which various forms are pre printed such as slips or securi...

Page 292: ... 1 User Defined mm 64 to 215 9 127 to 355 6 20 User Defined mm 64 to 215 9 355 7 to 6000 1 Only printing from computer is available Envelope Media Name Size Loading Capacity Envelopes Paper Cassette 1 Paper Cassette 2 Paper Tray Envelope Envelope 10 Envelope DL Envelope C6 10 10 Envelope C4 10 Paper for Borderless Printing Genuine Epson Paper Epson Business Paper Epson Bright White Ink Jet Paper E...

Page 293: ...d Printing Genuine Epson Paper Epson Business Paper Epson Bright White Ink Jet Paper Epson Double sided Photo Quality Ink Jet Paper Related Information Available Paper and Capacities on page 289 Commercially Available Paper Plain paper Copy paper Preprinted paper Letterhead Color paper Recycled paper High quality plain paper Thick paper SP2 SP3 SP4 SP5 size paper is not supported for automatic 2 s...

Page 294: ...are the codes for genuine Epson ink bottles cImportant Epson warranty does not cover damage caused by inks other than those specified including any genuine Epson ink not designed for this printer or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Note Ink bottl...

Page 295: ... to the commands from an application Making settings on the printer driver provides the best printing results You can also check the status of the printer or keep it in top operating condition using the printer driver utility Note You can change the language of the printer driver Select the language you want to use from the Language setting on the Maintenance tab Accessing the printer driver from ...

Page 296: ... allowing you to quickly access the printer driver If you click the printer icon and select Printer Settings you can access the same printer settings window as the one displayed from the control panel If you double click this icon you can check the status of the printer Note If the printer icon is not displayed on the task bar access the printer driver window click Monitoring Preferences on the Ma...

Page 297: ...u can check printer status and error information Application for Quick and Fun Printing from a Computer Epson Photo Epson Photo is an application that allows you to easily print images with a variety of layouts You can also perform image correction and adjust the position while viewing a preview of your document You can also brighten up your images by adding text and stamps wherever you like When ...

Page 298: ...Photo Related Information Installing the Applications Separately on page 157 Application for Printing Easily from a Smart Device Epson iPrint Epson iPrint is an application that allows you to print photos documents and web pages from a smart device such as a smartphone or tablet You can use local print printing from a smart device that is connected to the same wireless network as your printer or r...

Page 299: ... then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Starting on Mac OS Select Go Applications Epson Software Epson ScanSmart Software for Faxing Application for Configuring Fax Operations and Sending Faxes FAX Utility FAX Utility is an application that allows you to configure various settings for sending faxes from a computer...

Page 300: ...ed to create the document See the application s help for details Check if the application has been installed See Accessing from Windows or Accessing from Mac OS below Accessing from Windows In the application select Print or Print Setup from the File menu Select your printer FAX and then click Preferences or Properties Accessing from Mac OS In the application select Print from the File menu Select...

Page 301: ...r from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run Web Config from the maintenance screen of Epson iPrint Since the printer uses a self signed certificate when accessing HTTPS a warning is displ...

Page 302: ...ser when you start Web Config this does not indicate a problem and can be safely ignored Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols See the operations guide for EpsonNet Config or the application s help for more details Starting on Windows Windows 10 Windows Server 2019 Wi...

Page 303: ... EPSON Software Updater is an application that installs new software and updates firmware and manuals over the Internet Note Windows Server operating systems are not supported Starting on Windows Windows 10 Click the start button and then select Epson Software EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Wi...

Page 304: ...h as Button Press in Quiet Mode Sleep Timer Adjust the time period to enter a sleep mode energy saving mode when the printer has not performed any operations The LCD screen turns black when the setting time passes Wake from Sleep Wake with LCD Screen Touch Select On to return from sleep mode energy saving mode by tapping the touch panel When this is off you need to press a button on the control pa...

Page 305: ...nd time Daylight Saving Time Select the summer time setting that applies to your area Time Difference Enter the time difference between your local time and UTC Coordinated Universal Time Country Region Select the country or region in which you are using your printer If you change the country or region your fax settings return to their defaults and you must select them again Language Select the lan...

Page 306: ...ere is no paper source set as A4 Auto Select Settings When paper runs out paper is automatically fed from a paper source that has the same settings as the paper settings for the print jobs You can set automatic selection for every paper source for each function in copy fax or other You cannot set everything to off This setting is disabled when you select a specific paper source in the paper settin...

Page 307: ...urs Off Displays an error message and cancels printing Memory Device Interface Memory Device Select Enable to allow the printer to access an inserted memory device If Disable is selected you cannot save data to the memory device with the printer This prevents confidential documents from being removed illegally File Sharing Select whether to give write access to the memory device from a USB connect...

Page 308: ...ning that is not sent over a network connection is restricted Related Information Loading Paper on page 31 Network Settings Select the menus on the control panel as described below Settings General Settings Network Settings Wi Fi Setup Set up or change wireless network settings Choose the connection method from following and then follow the instructions on the control panel Router Wi Fi Setup Wiza...

Page 309: ...onnection see the report to solve the problem Advanced Make the following detailed settings Device Name TCP IP Proxy Server Email Server IPv6 Address MS Network Sharing Link Speed Duplex Redirect HTTP to HTTPS Disable IPsec IP Filtering Disable IEEE802 1X Related Information Making Wi Fi Settings by Entering the SSID and Password on page 266 Making Wi Fi Settings by Push Button Setup WPS on page 2...

Page 310: ... Cloud Service on page 79 Fax Settings Selecting Settings General Settings Fax Settings from the printer s control panel displays this menu Note You can also access Fax Settings from Web Config Click the Fax tab on the Web Config screen When you use Web Config to display the Fax Settings menu there may be slight differences in the user interface and in location compared to the printer s control pa...

Page 311: ...or Correction Mode mostly caused by telephone line noise If this is disabled you cannot send or receive documents in color Dial Tone Detection Detects a dial tone before starting to dial If the printer is connected to a PBX Private Branch Exchange or digital phone line the printer may fail to start dialing In this situation change the Line Type setting to PBX If this does not work disable this fea...

Page 312: ...used for incoming faxes The distinctive ring service offered by many telephone companies the service name differs by company allows you to have several phone numbers on one phone line Each number is assigned different ring pattern You can use one number for voice calls and another for fax calls Depending on the region this option may be On or Off Rings to Answer Select the number of rings that mus...

Page 313: ...to be sent to the same recipient this groups them together to send them at once Up to five documents up to 100 pages in total can be sent at one time This helps you save on transmission costs by reducing the number of connection times Save Failure Data Saves documents that failed to be sent in the printer s memory You can resend the documents from the Job Status Wait Time for Next Original Set the...

Page 314: ... print only the ones you need However if you select Yes and Print in another item such as Save to Computer in Unconditional Save Forward the received faxes are printed automatically Save to Computer Saves received faxes as PDF files on a computer connected to the printer You can set this to Yes by using only the FAX Utility Install FAX Utility on the computer in advance After setting this to Yes y...

Page 315: ...u can use the features below at the same time Recipient Set the destination of the process completion notification Notify on Receive Sends a notification when receiving a fax is complete Notify on Print Sends a notification when printing a fax is complete Notify on Save Sends a notification when saving a fax to a memory device is complete Notify on Forward Sends a notification when forwarding a fa...

Page 316: ...e the features below at the same time Save to Fax Box Saves received faxes in the printer s Inbox or confidential box You can save up to 100 documents in total Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving features at a time Save to Memory Device Saves received faxes as PDF files to an ...

Page 317: ...on notification Notify on Receive Sends a notification when receiving a fax is complete Notify on Print Sends a notification when printing a fax is complete Notify on Save Sends a notification when saving a fax to a memory device is complete Notify on Forward Sends a notification when forwarding a fax is complete Transmission Report Prints a transmission report automatically after you save or forw...

Page 318: ... find on the printer s control panel by accessing the following menus in order Settings General Settings Fax Settings Receive Settings Save Forward Settings Note You cannot print the list from the Web Config screen Print Conditional Save Forward list Prints the Conditional Save Forward list Print Settings You can find the menu on the printer s control panel below Settings General Settings Fax Sett...

Page 319: ...number is also included 2 Sided Prints multiple pages of received faxes on both sides of the paper Print Start Timing Select options to start printing the faxes to receive All Pages Received Printing starts after receiving all of the pages To start printing from the first page or last page depends on the setting of Collation Stack feature See the explanation for Collation Stack First Page Received...

Page 320: ...ding a fax using the Send Fax Later feature Sending a fax using the Batch Send feature Sending a fax using the Store Fax Data feature Fax Log Auto Print Prints the fax log automatically Select On Every 30 to print a log every time 30 fax jobs are completed Select On Time to print the log at a specified time However if the number of fax jobs exceeds 30 the log is printed before the specified time A...

Page 321: ...an select the recipients from All or Only for Broadcasting Backup Data Auto Clear Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups become unnecessary Selecting Off to prepare for an unexpected power off due to an electricity failure or an incorrect operation temporarily stores backup copies of sent and received documents in i...

Page 322: ... printer to access the mail server Mail Server Setting Items on page 354 Connection Check Check the connection to the mail server System Administration By using this menu you can maintain the product as a system administrator It also allows you to restrict product features for individual users to suite your work or office style Select the menus on the control panel as described below Settings Gene...

Page 323: ...P Access to Recent of Scan to Email Access to Show Sent History of Scan to Email Access to Print Sent History of Scan to Email Access to Language Access to Thick Paper Access to Quiet Mode Protection of Personal Data Access Control Select On to restrict product features This requires users to log into the product control panel with their user name and password before they can use control panel fea...

Page 324: ...n available updates Update Check if the latest version of the firmware has been uploaded to the network server If an update is available you can select whether or not to start updating Notification Select On to receive a notification if a firmware update is available Print Counter Select the menus on the control panel as described below Settings Print Counter Displays the total number of prints B ...

Page 325: ...below for details on using this feature Print Head Alignment Select this feature to adjust the print head to improve print quality Ruled Line Alignment Select this feature to align vertical lines Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts Fill Ink Select this feature to reset the ink level to 100 when filling the ink tank Ink Level...

Page 326: ...ge 150 Refilling the Ink Tanks on page 231 Cleaning the Paper Path for Ink Smears on page 151 Language Select the menus on the control panel as described below Settings Language Select the language used on the LCD screen Printer Status Print Select the menus on the control panel as described below Settings Printer Status Print Print Status Sheet Configuration Status Sheet Print information sheets ...

Page 327: ...ed Search Options Change the method for searching contacts User Settings Select the menus on the control panel as described below Settings User Settings You can change the default settings for your frequently used scanning copying and faxing settings See the following related information for details Scan to Network Folder FTP Scan to Email Scan to Computer Scan to Memory Device Scan to Cloud Copy ...

Page 328: ...y Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 48 0 mm 1 89 in D 49 0 mm 1 93 in Borderless printing A 51 0 mm 2 01 in B 52 0 mm 2 05 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B ...

Page 329: ...pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED ADF Specifications ADF Type Auto duplex scanning Available Paper Sizes A5 A4 B5 Letter Legal Paper Type Plain Paper Weight of Paper 64 to 95 g m2 Loading Capacity Except for Legal 50 sheets or 5 5 mm Legal 10 sheets Even when the original meets the specifications for media that can be placed in the...

Page 330: ...mm 15 4 line mm 406 pel in 392 line in Color 200 200 dpi Page Memory Up to 550 pages when received ITU T No 1 chart in monochrome draft mode Redial 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection The specifications may differ by country or region Using Port for the Printer The printer uses the following port These ports should be allowed to become availabl...

Page 331: ...3 TCP 110 When Epson Connect is used Epson Connect Server HTTPS 443 XMPP 5222 Collecting user information Use the contacts from the printer LDAP server LDAP TCP 389 LDAP SSL TLS TCP 636 LDAP STARTTLS TCP 389 User authentication when collecting user information When using the contacts from the printer User authentication when using the scan to network folder SMB from the printer KDC server Kerberos...

Page 332: ...IPP IPPS TCP 631 Searching WSD printer Printer WS Discovery UDP 3702 Forwarding the scan data from Epson ScanSmart Printer Network Scan TCP 1865 Collecting the job information when push scanning from Epson ScanSmart Printer Network Push Scan 2968 Interface Specifications For Computer Hi Speed USB For External USB Device Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Spe...

Page 333: ...36 140 W58 149 153 157 161 165 Wi Fi Direct 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 13 5 GHz 2 W52 36 40 44 48 W58 149 153 157 161 165 Connection Modes Infrastructure Wi Fi Direct Simple AP 3 4 Security Protocols 5 WEP 64 128bit WPA2 PSK AES 6 WPA3 SAE AES WPA2 WPA3 Enterprise 1 Only available for the HT20 2 The availability of these channels and use of the product outdoors over these channels varies b...

Page 334: ...Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP Printing Windows Mac OS IPv4 IPv6 PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Windows 7 or later Mac OS X El Capitan or later Event Manager IPv4 Windows XP Vista Mac OS X ...

Page 335: ...xFAT Multi card reader 2 2 TB formatted in FAT FAT32 or exFAT 1 We do not recommend using external USB devices that are powered by USB Use only external USB devices with independent AC power sources 2 Only insert one memory card into the multi card reader Multi card readers with more than two memory cards inserted are not supported You cannot use the following devices A device that requires a dedi...

Page 336: ...ata stored on digital cameras with a built in memory is not supported 3 Up to 999 files can be displayed at a time If the number of files exceeds 999 the files are displayed in groups Note is displayed on the LCD screen when the printer cannot recognize the image file In this situation if you select a multiple image layout blank sections will be printed Dimensions Dimensions Storage Width 425 mm 1...

Page 337: ...rgy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Temperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C...

Page 338: ...ndows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 SP2 or later macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite...

Page 339: ... maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so tha...

Page 340: ...ostal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also...

Page 341: ...Administrator Information Connecting the Printer to the Network 342 Settings to Use the Printer 346 Managing the Printer 405 Advanced Security Settings 421 ...

Page 342: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 343: ... DHCP server or router The information to connect to the network subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols ...

Page 344: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 345: ...r the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the network by using the Ethernet cable and check the connection 1 Connec...

Page 346: ... PIN Code Setup WPS on page 268 Settings to Use the Printer Using the Print Functions Enable to use the print function through the network To use the printer on the network you need to set the port for network connection on the computer as well as the printer s network connection Printer Connection Types The following two methods are available for the printer s network connection Peer to peer conn...

Page 347: ... printer driver in batch Depending on the server spec it may take time to start the print job because all print jobs go through the print server You cannot print when the Windows server is turned off Print Settings for Peer to Peer Connection For peer to peer connection direct printing a printer and a client computer have a one to one relationship The printer driver must be installed on each clien...

Page 348: ... printer or network printer with manual settings and then click Next 4 Select Create a new port select Standard TCP IP Port as the Port Type and then click Next 5 Enter the printer s IP address or printer name in Host Name or IP Address or Printer Name or IP Address and then click Next Example Printer name EPSONA1A2B3C IP address 192 0 2 111 Do not change Port name Administrator Information Settin...

Page 349: ...en using the printer under the server client connection printer sharing using the Windows server make the sharing settings hereafter Checking the Port Configuration Windows Check if the correct port is set for the print queue 1 Open the devices and printers screen Desktop Settings Control Panel Hardware and Sound or Hardware Devices and Printers 2 Open the printer properties screen Right click the...

Page 350: ...nters on the print server 2 Right click the printer icon that you want to share with the clients and then click Printer Properties Sharing tab 3 Click Additional Drivers For Windows Server 2012 click Change Sharing Options and then configure the settings 4 Select versions of Windows for clients and then click OK 5 Select the information file for the printer driver inf and then install the driver U...

Page 351: ... you can enter here depends on the paper source which is indicated on the side of Height When you select mm in Unit you can enter up to one decimal place When you select inch in Unit you can enter up to two decimal places Paper Type Select the paper type you want to set from the pull down menu 3 Check the settings and then click OK Setting Errors Set the displaying error for the device 1 Access We...

Page 352: ...Blank Page If there is a blank page in the print data set not to print a blank page Setting Up AirPrint Set when using AirPrint printing and scanning Access Web Config and select the Network tab AirPrint Setup Items Explanation Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII 0x20 0x7E Bonjour Location Enter location information such as the printer s placeme...

Page 353: ...ng up The printer is connected to the network that can access the mail server Email setting information of the computer that uses the same mail server as the printer Note When you use the mail server on the Internet confirm the setting information from the provider or website You can also set the mail server from the printer s control panel Access as below Settings General Settings Network Setting...

Page 354: ...ted Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII 0x20 0x7E When you select SMTP AUTH enter the SMTP server account When you select POP before SMTP enter the POP3 server account Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenti...

Page 355: ...not is changed Certificate Validation The certificate is validated when this is enabled We recommend this is set to Enable To set up you need to import the CA Certificate to the printer POP3 Server Address If you select POP before SMTP as the Authentication Method enter the POP3 server address between 0 and 255 characters using A Z a z 0 9 You can use IPv4 or FQDN format POP3 Server Port Number If...

Page 356: ... authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported protocols Connection to SMTP server failed Change Secure Connection to None This message appears when an SMTP mismatch occurs between a server and a client or when the server does not support SMTP secure connectio...

Page 357: ... the shared network folder Creating the Shared Folder Before Creating the Shared Folder Before creating the shared folder check the following The printer is connected to the network where it can access the computer where the shared folder will be created A multi byte character is not included in the name of the computer where the shared folder will be created cImportant When a multi byte character...

Page 358: ...ted access However the user who does not have authority cannot access them because the desktop folder is under the control of the user folder and then the security settings of the user folder are handed down to it The user who is permitted access on the Security tab user logged in and administrator in this case can operate the folder See below to create the proper location This example is when cre...

Page 359: ...rive and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printer Setting a Shared Network Folder 359 ...

Page 360: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 360 ...

Page 361: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 361 ...

Page 362: ...up that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 362 ...

Page 363: ...ns for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 363 ...

Page 364: ...a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT permit reading and writing to another user to the shared ...

Page 365: ...or authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printe...

Page 366: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 366 ...

Page 367: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 367 ...

Page 368: ...here can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 368 ...

Page 369: ...ritten or read on the shared folder from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 369 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Administrator Information Settings to Use the Printer Setting a Sha...

Page 370: ...3 Click Edit Administrator Information Settings to Use the Printer Setting a Shared Network Folder 370 ...

Page 371: ...full name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Administrator Information Settings to Use the Printer Setting a Shared Network Folder 371 ...

Page 372: ...f users or groups with access permission Using Microsoft Network Sharing When enabling it the following are possible Shares the USB storage over the network that is connected to the printer Forwards the scan result or receiving fax to the shared folder on the computer 1 Access Web Config and select the Network tab MS Network 2 Select Use Microsoft network sharing 3 Set each item 4 Click Next Admin...

Page 373: ...ser name for user authentication Enter between 1 and 127 characters in ASCII except However you cannot enter a single period or a combination of the period and a space alone Password Set the password for user authentication Enter between 1 and 64 characters in ASCII However you cannot just set 10 asterisks Encrypted Communication Set whether to enable encrypted communication or not You can select ...

Page 374: ...ences between three tools are listed in the table below Features Web Config Epson Device Admin Printer s control panel Registering a destination Editing a destination Adding a group Editing a group Deleting a destination or groups Deleting all destinations Importing a file Exporting to a file Assigning destinations to frequent use Sorting destinations assigned to frequent use Note You can also con...

Page 375: ...in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Index Word Enter words to search in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type Select the type of the address that you want to register Assign to Frequent Use Select to set the registered address as a frequently used address When setting as a frequently used address it is ...

Page 376: ...cters 0x00 to 0x1f 0x7F FTP Save to Enter the server name between 1 and 253 characters in ASCII 0x20 0x7E omitting ftp User Name Enter a user name to access an FTP server in 30 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F If the server allows anonymous connections enter a user name such as Anonymous and FTP If you do not specify this leave it blank P...

Page 377: ...tly used group Note Destinations can be registered to multiple groups 8 Click Apply Registering Frequently Used Contacts When you register frequently used contacts the contacts are displayed at the top of the screen where you specify the address 1 Select Settings on the home screen 2 Select Contacts Manager and then select Frequent 3 Select the type of contact you want to register Administrator In...

Page 378: ...ing Web Config If you have a printer that allows you to backup contacts and is compatible with this printer you can register contacts easily by importing the backup file Note For instructions on how to back up the printer contacts see the manual provided with the printer Follow the steps below to import the contacts to this printer 1 Access Web Config select Device Management Export and Import Set...

Page 379: ...h as password and personal information can be saved in binary format with a password You cannot edit the file This can be used as the backup file of the information including the security items 1 Start Epson Device Admin 2 Select Devices on the side bar task menu 3 Select the device you want to configure from the device list 4 Click Device Configuration on the Home tab on the ribbon menu When the ...

Page 380: ...or password has been set enter the password and click OK 5 Click Common Contacts 6 Click Browse on Import 7 Select the file you want to import and then click Open When you select the binary file in Password enter the password you set when exporting the file 8 Click Import The confirmation screen is displayed 9 Click OK The validation result is displayed Edit the information read Click when you wan...

Page 381: ...xcept for the beginning and end of the address LDAP server Port Number Enter the LDAP server port number between 1 and 65535 Secure Connection Specify the authentication method when the printer accesses the LDAP server Certificate Validation When this is enabled the certificate of the LDAP sever is validated We recommend this is set to Enable To set up the CA Certificate needs to be imported to th...

Page 382: ...ings Items Settings and Explanation Realm Domain Enter the realm of the Kerberos authentication in 255 characters or less in ASCII 0x20 0x7E If you do not register this leave it blank KDC Address Enter the address of the Kerberos authentication server Enter 255 characters or less in either IPv4 IPv6 or FQDN format If you do not register this leave it blank Port Number Kerberos Enter the Kerberos s...

Page 383: ... z or A Z Example facsimileTelephoneNumber Email Address Attribute Specify the attribute name to display when searching for email addresses Enter a combination of between 1 and 255 characters using A Z a z 0 9 and The first character should be a z or A Z Example mail Arbitrary Attribute 1 Arbitrary Attribute 4 You can specify other arbitrary attributes to search for Enter between 0 and 255 charact...

Page 384: ...ete This message appears when the printer is busy Preparing to Scan Scanning using the control panel The scan to network folder function and the scan to mail function using the printer s control panel as well as the transfer of scan results to mail folders etc are performed by executing a job from the computer Settings of Servers and Folders Name Settings Location Requirement Scan to Network Folde...

Page 385: ...d Epson ScanSmart Epson Scan 2 application required to use the scanner feature Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network The default setting is enabled 1 Access Web Config and select the Scan Copy tab Network Scan 2 Make sure that Enable scanning of EPSON Scan is selected If it is selected this task is complet...

Page 386: ... Folder on page 357 Making Contacts Available on page 373 Report Settings on page 320 Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telephone systems You may not be able to use the printer with the following phone lines or systems VoIP phone line...

Page 387: ...nnecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer See the documentation provided with the modem or the adapter for more details Note If your DSL modem is not...

Page 388: ...e model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT ...

Page 389: ...end and Receive Faxes Fax Setting Wizard configures the basic fax features to make the printer ready to send and receive faxes The Wizard is displayed automatically when the printer is turned on for the first time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the c...

Page 390: ... Select the ring pattern assigned to fax calls in DRD Depending on the region On and Off are displayed as the DRD options Select On to use the distinctive ring feature 4 Make the Receive Mode setting If you do not need to connect a phone device to the printer Select No Receive Mode is set to Auto If you need to connect a phone device to the printer Select Yes and then select whether or not to rece...

Page 391: ... for Blocking Junk Faxes on page 400 Making Settings to Send and Receive Faxes on a Computer on page 400 Making Settings for a PBX Phone System Make the following settings when using the printer in offices that use extensions and require external access codes such as 0 and 9 to get an outside line 1 Select Settings on the home screen 2 Select General Settings Fax Settings Basic Settings 3 Select L...

Page 392: ...e answering machine for its settings The printer s Rings to Answer setting may not be displayed depending on the region Related Information Basic Settings on page 311 Making Settings to Receive Faxes Operating Only a Connected Phone You can start receiving incoming faxes by only picking up the handset and operating the phone without operating the printer at all The Remote Receive feature is availa...

Page 393: ... PC FAX feature see Feature PC FAX Send Receive Windows Mac OS on page 109 Note As well as using the printer s control panel you can use Web Config to make saving settings to receive faxes Select the Fax tab Save Forward Settings Unconditional Save Forward and then make the saving destination settings in Fax Output You can also print and or forward the received faxes at the same time Make the sett...

Page 394: ... set Common Settings as necessary For details see the explanation for Common Settings in the Save Forward Settings menu Related Information Save Forward Settings on page 314 Viewing Received Faxes Saved in the Printer on the LCD Screen on page 123 Making Saving Settings to Receive Faxes with Specific Conditions on page 396 Making Forwarding Settings to Receive Faxes You can make forwarding setting...

Page 395: ...ve failed to be forwarded is displayed on the on the home screen in addition to other unprocessed jobs Note You can set the printer to send emails to people you want to notify about the results of forwarding faxes when the forwarding process is complete As necessary select Email Notifications set the processes and then select the destination to which you want to send notifications from the contact...

Page 396: ...e Fax tab Save Forward Settings Conditional Save Forward select the number of the confidential box and then select Edit and make the saving destination settings You can also print and or forward received faxes at the same time Make the settings on the Edit screen mentioned above 1 Select Settings on the printer s control panel and then select General Settings Fax Settings 2 Select Receive Settings...

Page 397: ...ore the documents are saved in the memory device connected to the printer Because a memory full error disables sending and receiving faxes keep the memory device connected to the printer Note To print received faxes at the same time tap Print to set this to On 6 Select Close to complete the Save Forward Destination Settings Note You can set the printer to send emails to people you want to notify a...

Page 398: ...forwarding destination settings You can also print and or save received faxes at the same time Make the settings on the Edit screen mentioned above 1 Select Settings on the printer s control panel and then select General Settings Fax Settings 2 Select Receive Settings Save Forward Settings Conditional Save Forward and then tap on an unregistered box under Conditional Save Forward 3 Select the Name...

Page 399: ...t the results of forwarding faxes when the forwarding process is complete As necessary select Email Notifications set the processes and then select the destination to which you want to send notifications from the contacts list 7 Select OK until you return to the Save Forward Settings screen to complete Conditional Save Forward 8 Select the registered box for which you made a condition setting and ...

Page 400: ...following using Web Config 1 Access Web Config click the Fax tab and then click Send Settings 2 Select Use for the PC to FAX Function The default setting value of the PC to FAX Function is Use To disable sending faxes from any computer select Do Not Use 3 Click OK Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer by using the FAX Utility Install FAX Utility on th...

Page 401: ...ontrol Panel 2 Set up the following items as necessary Language Select the displayed language on the control panel Panel Lock If you select ON you cannot select items that require the administrator s authority To select them log in to the printer as the administrator If the administrator password is not set the panel lock is disabled Operation Timeout If you select ON when you log in as the access...

Page 402: ...p from the printer s control panel Settings General Settings Basic Settings Power Off Timer or Power Off Settings 4 Click OK Setting the Sound Make the sound settings when operating the control panel printing faxing and so on Note You can also set up from the printer s control panel Settings General Settings Basic Settings Sounds 1 Access Web Config and select the Device Management tab Sound 2 Set...

Page 403: ...nk 4 Enter Update Interval min You can set up to 10 800 minutes by the minute 5 Click OK Note You can confirm the connection status with the time server on Time Server Status Setting the Default Value for Scanning Copying and Sending Faxes User Default Settings You can set the default value for the functions You can set the following functions Scan to Network Folder FTP Scan to Email Scan to Memor...

Page 404: ...ved by disabling or initializing the network settings of the printer and then setting up again Cannot Access Web Config The IP address is not assigned to the printer A valid IP address may not be assigned to the printer Configure the IP address using the printer s control panel You can confirm the current setting information with a network status sheet or from the printer s control panel Web brows...

Page 405: ... for LAN local addresses Mac OS Select System Preferences Network Advanced Proxies and then register the local address for Bypass proxy settings for these Hosts Domains Example 192 168 1 Local address 192 168 1 XXX subnet mask 255 255 255 0 192 168 Local address 192 168 XXX XXX subnet mask 255 255 0 0 Managing the Printer Introduction of Product Security Features This section introduces the securi...

Page 406: ...of data being taken through unauthorized scanning of confidential documents USB connection of computer Prevents unauthorized use of the device by prohibiting printing or scanning without going through the network Related Information Application for Configuring Printer Operations Web Config on page 301 Configuring the Administrator Password on page 406 Restricting Available Features on page 415 Dis...

Page 407: ... 3 Select OK Note To set or change the locked menu items click Administrator Login and then enter the administrator password To delete the administrator password click Product Security tab Delete Administrator Password and then enter the administrator password Related Information Application for Configuring Printer Operations Web Config on page 301 Controlling the Panel Operation If you set the ad...

Page 408: ... ON 5 Click OK 6 Check that is displayed on the home screen on the printer s control panel Related Information Application for Configuring Printer Operations Web Config on page 301 Lock Setting Items for General Settings Menu This is a list of the Lock Setting items in Settings General Settings on the control panel Some functions can be set enabled or disabled individually General Settings menu Pa...

Page 409: ... Time Out Keyboard Default Screen Job Status General Settings menu Panel Lock Printer Settings Paper Source Settings Universal Print Settings Auto Error Solver Memory Device Interface Thick Paper 1 Quiet Mode 1 Ink Drying Time Bidirectional Output Tray Auto Extension PC Connection via USB General Settings menu Panel Lock Network Settings Administrator Information Managing the Printer Administrator...

Page 410: ... Check 3 Advanced Device Name TCP IP Proxy Server Email Server IPv6 Address MS Network Sharing Link Speed Duplex Redirect HTTP to HTTPS Disable IPsec IP Filtering Disable IEEE802 1X General Settings menu Panel Lock Web Service Settings Epson Connect Services General Settings menu Panel Lock Fax Settings Administrator Information Managing the Printer Administrator Settings 410 ...

Page 411: ...ve Settings Report Settings Security Settings Check Fax Connection Fax Setting Wizard General Settings menu Panel Lock Scan Settings Confirm Recipient Email Server General Settings menu Panel Lock System Administration Administrator Information Managing the Printer Administrator Settings 411 ...

Page 412: ...locked by administrator lock you can still access them from the same name menu of Settings Printer Status Print 3 Even though items on the upper level can be locked by administrator lock you can still access them from Home Description When you cannot connect to the network 4 Even though items on the upper level can be locked by administrator lock you can still access them from the same name menu o...

Page 413: ... of the status monitor s job history Select On to permit the job history to display Access to Register Delete Contacts Settings Contacts Manager Register Delete Control the registering and changing of contacts Select On to register or change the contacts Fax Recent Access Fax Recipient Recent Control the display of destination when sending and receiving a fax Select On to display the destination F...

Page 414: ...sonal Data Control the display of the destination information on speed dial registration Select On to display the destination as Related Information Lock Setting Items for General Settings Menu on page 408 Other Lock Setting Items on page 412 Logging on to the Printer as an Administrator If the administrator password is set to the printer you need to log on as an administrator to operate the locke...

Page 415: ...grayed out and cannot be selected From the computer when you register the authentication information to the printer driver or scanner driver you will be able to print or scan For details of the driver settings see the driver s help or manual Creating the User Account Create the user account for access control 1 Access Web Config and select the Product Security tab Access Control Settings User Sett...

Page 416: ...red to access control 1 Access Web Config and select the Product Security tab Access Control Settings User Settings 2 Click Edit for the number you want to delete 3 Click Delete cImportant When clicking Delete the user account will be deleted without a confirmation message Take care when deleting the account Return to the user setting list after a specific length of time Related Information Applic...

Page 417: ...nning other than via network Note You can also make the restriction settings on the printer s control panel Memory Device Settings General Settings Printer Settings Memory Device Interface Memory Device PC Connection via USB Settings General Settings Printer Settings PC Connection via USB 1 Access Web Config and select the Product Security tab External Interface 2 Select Disable on the functions y...

Page 418: ...tion of the operating printer from Status by using Web Config Product Status Check the status cloud service product number MAC address etc Network Status Check the information of the network connection status IP address DNS server etc Usage Status Check the first day of printings printed pages printing count for each language scanning count etc Hardware Status Check the status of each function of ...

Page 419: ...email notifications 5 Select the check box on the event for which you want to receive a notification The number of Notification Settings is linked to the destination number of Email Address Settings Example If you want a notification sent to the email address set for number 1 in Email Address Settings when the printer is out of paper select the check box column 1 in line Paper out 6 Click OK Confi...

Page 420: ...alues replacing the printer etc The exported file cannot be edited because it is exported as a binary file Export the settings Export the setting for the printer 1 Access Web Config and then select the Device Management tab Export and Import Setting Value Export 2 Select the settings that you want to export Select the settings you want to export If you select the parent category subcategories are ...

Page 421: ...section explains advanced security features Security Settings and Prevention of Danger When a printer is connected to a network you can access it from a remote location In addition many people can share the printer which is helpful in improving operational efficiency and convenience However risks such as illegal access illegal use and tampering with data are increased If you use the printer in an ...

Page 422: ...fely communicate unsecured protocol Create a basic policy and individual policy to set the client or type of data that can access the printer Protect unauthorized access and tampering and interception of communication data to the printer IEEE802 1X Only allows authenticated users to connect to the network Allows only a permitted user to use the printer Authentication setting to the RADIUS server a...

Page 423: ...ttings You can specify whether to use Bonjour Bonjour is used to search for devices print and so on SLP Settings You can enable or disable the SLP function SLP is used for push scanning and network searching in EpsonNet Config WSD Settings You can enable or disable the WSD function When this is enabled you can add WSD devices and print from the WSD port LLTD Settings You can enable or disable the ...

Page 424: ...jour name Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Select the top priority protocol for Bonjour print SLP Settings Items Setting value and Description Enable SLP Select this to enable the SLP function This is used such as network searching in EpsonNet Config WSD Settings Items Setting value and Description Enable WSD S...

Page 425: ...g Timeout sec Enter the timeout value for RAW Port 9100 printing be tween 0 to 3 600 seconds If you do not want to timeout en ter 0 IPP Settings Items Setting value and Description Enable IPP Select to enable IPP communication Only printers that sup port IPP are displayed Allow Non secure Communication Select Allowed to allow the printer to communicate without any security measures IPP Communicati...

Page 426: ... 1 byte characters Authentication Settings Algorithm Select an algorithm for an authentication for SNMPv3 Password Enter the password for an authentication for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it blank Confirm Password Enter the password you configured for confirmation Encryption Settings Algorithm Select an algorithm for an encryption fo...

Page 427: ...d to validate the server of the other party from the Certification Authority that issued the CA signed Certificate of the other server Self signed Certificate This is a certificate that the printer signs and issues itself It is also called the root certificate Because the issuer certifies itself it is not reliable and cannot prevent impersonation Use it when making the security setting and perform...

Page 428: ...t an issued CA signed Certificate 7 Send the CSR to a certificate authority and obtain a CA signed Certificate Follow the rules of each certificate authority on sending method and form 8 Save the issued CA signed Certificate to a computer connected to the printer Obtaining a CA signed Certificate is complete when you save a certificate to a destination Related Information Application for Configuri...

Page 429: ...t select SSL TLS Certificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 2 Click Import A certificate importing page is opened 3 Enter a value for each item Set CA Certificate 1 and CA Certificate 2 when verifying the path of the certificate on the web browser that accesses the printer Depending on where you create a CSR and the file format of the certificate required...

Page 430: ...R import a certificate of a certificate authority that issues a CA signed Certificate used as server certificate Specify a file if you need CA Certificate 2 If your certificate s format is Certificate PEM DER import a certificate of a certificate authority that issues CA Certificate 1 Specify a file if you need Related Information Importing a CA signed Certificate on page 429 Deleting a CA signed ...

Page 431: ...SONA1B2C3 EPSONA1B2C3 local 192 0 2 123 4 Specify a validity period for the certificate 5 Click Next A confirmation message is displayed 6 Click OK The printer is updated Note You can check the certificate information from Network Security tab SSL TLS Certificate Self signed Certificate and click Confirm Related Information Application for Configuring Printer Operations Web Config on page 301 Conf...

Page 432: ...Printer Operations Web Config on page 301 SSL TLS Communication with the Printer When the server certificate is set using SSL TLS Secure Sockets Layer Transport Layer Security communication to the printer you can encrypt the communication path between computers Do this if you want to prevent remote and unauthorized access Configuring Basic SSL TLS Settings If the printer supports the HTTPS server ...

Page 433: ...t A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring Printer Operations Web Config on page 301 Configuring a CA signed Certificate on page 427 Updating a Self signed Certificate on page 431 Encrypted Communication Using IPsec IP Filtering About IPsec IP Filtering You can filter traffic based on IP addresses services and port by usi...

Page 434: ...rmation Application for Configuring Printer Operations Web Config on page 301 Default Policy Setting Items Default Policy Items Settings and Explanation IPsec IP Filtering You can enable or disable an IPsec IP Filtering feature Access Control Configure a control method for traffic of IP packets Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through...

Page 435: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the printer ID Enter the printer s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 436: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the printer on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the printer on the Internet capable netwo...

Page 437: ...hentication algorithm for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Related Information Configuring Default Policy on page 434 Configuring Group Policy A group policy is one or more rules applied to a user or user group The printer controls IP packets that mat...

Page 438: ... static IPv6 address Remote Address Host Enter a device s IP address to control access The IP address must be 43 characters or less If you do not enter an IP address all addresses are controlled Note If an IP address is assigned automatically e g assigned by DHCP the connection may be unavailable Configure a static IP address Method of Choosing Port Select a method to specify ports Service Name If...

Page 439: ...e maximum Example 25 80 143 5220 If you do not enter a port number all ports are controlled IKE Version Select IKEv1 or IKEv2 for IKE Version Select one of them according to the device that the printer is connected to IKEv1 The following items are displayed when you select IKEv1 for IKE Version Items Settings and Explanation Authentication Method If you select IPsec for Access Control select an op...

Page 440: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the printer s ID that matches to the type of ID You cannot use and for the first characte...

Page 441: ...ings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the key exchange algorithm for IKE ...

Page 442: ...ver and the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin the Epson printer driver and the Epson scanner driver LPR TCP 515 Any port Forwarding LPR data RAW Port9100 TCP 9100 Any port Forwarding RAW data IPP IPPS TCP 631 Any port Forwarding data of IPP IPPS printing WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 An...

Page 443: ...NetBIOS Datagram Service Local UDP 138 Any port NetBIOS Session Service Local TCP 139 Any port NetBIOS Name Service Remote UDP Any port 137 CIFS client forwarding scan data and received fax data to a folder NetBIOS Datagram Service Remote UDP Any port 138 NetBIOS Session Service Remote TCP Any port 139 HTTP Local TCP 80 Any port HTTP S server forwarding data of Web Config and WSD HTTPS Local TCP 4...

Page 444: ...rily to change the printer settings Receiving access from a specified IP address only This example allows a specified IP address to access the printer Default Policy IPsec IP Filtering Enable Access Control Refuse Access Group Policy Enable this Group Policy Check the box Access Control Permit Access Remote Address Host IP address of an administrator s client Note Regardless of policy configuratio...

Page 445: ...cess point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want to use the printer on a Wi Fi network click Wi Fi Setup and select or enter an SSID Note You can share settings between Ethernet and Wi Fi 3 Click Next A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring...

Page 446: ...ation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS EAP TTLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings High AES256 3DES Middle AES256 ...

Page 447: ... printer s user ID and or certificate protocol is incorrect Server ID Error Authentication has failed since the server ID of the server certificate and the server s ID do not match Server Certificate Error Authentication has failed since there are the following errors in the server certificate The server certificate is out of date The chain of the server certificate is incorrect CA Certificate Err...

Page 448: ...ct Start Setup on the confirmation screen Problems Using Network Security Features Forgot a Pre shared Key Re configure a pre shared key To change the key access Web Config and select the Network Security tab IPsec IP Filtering Basic Default Policy or Group Policy When you change the pre shared key configure the pre shared key for computers Related Information Application for Configuring Printer O...

Page 449: ...isable IPsec using the printer s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address registered for the printer s Web Config Network Security tab IPsec IP Filtering Basic Group Policy Local Address Printer may not be found Use a static IP address The IP address of the computer has been changed or cannot be used When the...

Page 450: ...ring on page 433 Cannot Access the Printer or Scanner after Configuring IEEE802 1X The settings of IEEE802 1X are incorrect Disable IEEE802 1X and Wi Fi from the printer s control panel Connect the printer and a computer and then configure IEEE802 1X again Related Information Configuring an IEEE802 1X Network on page 445 Problems on Using a Digital Certificate Cannot Import a CA signed Certificate...

Page 451: ...n the common name If a comma is entered the Common Name is divided at that point If only a space is entered before or after a comma an error occurs Related Information Updating a Self signed Certificate on page 431 Cannot Create a CSR The Common Name has not been entered The Common Name must be entered Unsupported characters have been entered to Common Name Organization Organizational Unit Localit...

Page 452: ...ate and time using Web Config EpsonNet Config or the printer s control panel Invalid password Cause The password set for CA certificate and entered password do not match What to do Enter the correct password Invalid file Cause You are not importing a certificate file in X509 format What to do Make sure that you are selecting the correct certificate sent by a trusted certificate authority Cause The...

Page 453: ...e private key file If the certificate is the PKCS 12 format and it is obtained from a CSR using a computer create a file that contains the private key Cause You have re imported the PEM DER certificate obtained from a CSR using Web Config What to do If the certificate is the PEM DER format and it is obtained from a CSR using Web Config you can only import it once Setup failed Cause Cannot finish t...

Page 454: ...lated Information Importing a CA signed Certificate on page 429 Deleting a CA signed Certificate on page 430 Administrator Information Advanced Security Settings Solving Problems for Advanced Security 454 ...

Page 455: ...Where to Get Help Technical Support Web Site 456 Contacting Epson Support 456 ...

Page 456: ...ly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your produc...

Page 457: ...product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except public holidays Where to Get Help Contacting Epson Support Help for Users in India 457 ...

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