Epson ET-4700 Series User Manual Download Page 266

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Sent Fax is Received in an Incorrect Size

If your recipient receives a fax in an incorrect size, try these solutions:

• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that

the correct paper size is selected on the control panel.

• Clean the scanner glass and document cover.

Parent topic:

Solving Faxing Problems

Related tasks

Cleaning Your Product

Related topics

Placing Originals on the Product

Received Fax is Not Printed

If a received fax is not printed, try these solutions:

• Make sure the product is free of errors. The product cannot print received faxes if an error has

occurred with the product, such as a paper jam.

Parent topic:

Solving Faxing Problems

Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.

Uninstalling Product Software - Windows
Uninstalling Product Software - Mac

Parent topic:

Solving Problems

Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.

Turn off the product.

Close any open programs or applications.

Disconnect any interface cables.

Summary of Contents for ET-4700 Series

Page 1: ...ET 4700 User s Guide ...

Page 2: ......

Page 3: ...6 Using Power Saving Settings 26 Changing the Sleep Timer Setting from the Control Panel 26 Changing the Power Off Timer Setting from the Control Panel 28 Epson Connect Solutions for Smartphones Tablets and More 29 Setting Up Epson Connect Services 30 Using Epson Email Print 31 Using the Epson iPrint Mobile App 31 Using Epson Remote Print 32 Voice activated Printing 33 Using AirPrint 33 Using Goog...

Page 4: ... Fi Connection 56 Changing a Wi Fi Connection to a Wired Network Connection 56 Connecting to a New Wi Fi Router 57 Disabling Wi Fi Features 58 Loading Paper 59 Loading Paper in the Sheet Feeder 59 Paper Loading Capacity 63 Compatible Epson Papers 64 Borderless Paper Type Compatibility 66 Paper or Media Type Settings Printing Software 66 Selecting the Paper Settings Control Panel 67 Paper or Media ...

Page 5: ...ded Settings Windows 94 Extended Settings Windows 95 Printing Your Document or Photo Windows 96 Locking Printer Settings Windows 97 Locked Setting Options 99 Selecting Default Print Settings Windows 100 Changing the Language of the Printer Software Screens 101 Changing Automatic Update Options 102 Printing with the Built in Epson Driver Windows 10 S 103 Selecting Print Settings Windows 10 S 103 Pr...

Page 6: ...g Settings Main Settings Tab 131 Additional Scanning Settings Advanced Settings Tab 131 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 132 Image Format Options 134 Scan Resolution Guidelines 135 Faxing 136 Connecting a Telephone or Answering Machine 136 Setting Up Fax Features 139 Setting Up Basic Fax Features 140 Using the Fax Setting Wizard 140 Selecting the Line Type 143 Settin...

Page 7: ... the Fax Utility Windows 170 Sending Faxes Using the Fax Utility Mac 172 Dialing Fax Numbers from a Connected Telephone 175 Receiving Faxes 176 Fax Reception 176 Receiving Faxes Automatically 177 Receiving Faxes Manually 177 Receiving a Fax by Polling 178 Selecting Received Fax Options Using the Fax Utility Windows 179 Checking Fax Status 182 Printing Fax Reports 183 Fax Report Options 183 Refilli...

Page 8: ...Control Panel 213 Cleaning the Paper Guide 214 Checking the Number of Sheets 215 Checking the Sheet Counter Windows 216 Checking the Sheet Counter Mac 217 Cleaning and Transporting Your Product 218 Cleaning Your Product 218 Transporting Your Product 220 Solving Problems 224 Checking for Software Updates 224 Product Status Messages 225 Message Appears Prompting You to Reset Ink Levels 227 Running a...

Page 9: ... Product 240 Paper Ejection Problems 240 Solving Problems Printing from a Computer 241 Nothing Prints 241 Product Icon Does Not Appear in Windows Taskbar 242 Printing is Slow 243 Solving Page Layout and Content Problems 244 Inverted Image 245 Too Many Copies Print 245 Blank Pages Print 245 Incorrect Margins on Printout 246 Border Appears on Borderless Prints 246 Incorrect Characters Print 247 Inco...

Page 10: ...d 261 Characters are Not Recognized During Conversion to Editable Text OCR 261 Solving Faxing Problems 262 Cannot Send or Receive Faxes 262 Cannot Receive Faxes with a Telephone Connected to Your Product 264 Fax Memory Full Error Appears 264 Fax Quality is Poor 265 Sent Fax is Received in an Incorrect Size 266 Received Fax is Not Printed 266 Uninstall Your Product Software 266 Uninstalling Product...

Page 11: ...ns 281 General Product Safety Instructions 281 LCD Screen Safety Instructions 283 Wireless Connection Safety Instructions 283 Telephone Equipment Safety Instructions 284 FCC Compliance Statement 284 Binding Arbitration and Class Waiver 287 Trademarks 290 Copyright Notice 290 libTIFF Software Acknowledgment 291 A Note Concerning Responsible Use of Copyrighted Materials 292 Default Delay Times for P...

Page 12: ......

Page 13: ...13 ET 4700 User s Guide Welcome to the ET 4700 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...Cloud Print Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Selecting the Date and Time Adjusting Contro...

Page 15: ... 1 power button and light 2 LCD screen 3 help button 4 Arrow buttons and OK button 5 stop button 6 Numeric keypad 7 C clear button 8 start button 9 reset button 10 back button 11 received fax light 12 home button Status Icon Information ...

Page 16: ...or the product is searching for a connection A Wi Fi connection is established The number of bars indicates the connection s signal strength No Wi Fi Direct connection A Wi Fi Direct connection is established An Ethernet connection is established No Ethernet connection Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters fo...

Page 17: ...r to the left press the left arrow button To enter symbols press 1 on the numeric keypad To delete the previous character press the stop button To delete all the characters press the C clear button Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and...

Page 18: ... exit Parent topic Using the Control Panel Selecting the Date and Time Select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if necessary 2 Select Settings and press the OK button 3 Select Printer Setup and press the OK button 4 Select Date Time Settings and press the OK button ...

Page 19: ...ad one hour When you change from Summer to Winter it sets its clock back one hour 7 Select Date Time and press the OK button 8 Select the date format you want to use and press the OK button 9 Use the arrow buttons and the numeric keypad to enter the current date then press the OK button 10 Select the time format you want to use and press the OK button 11 Use the numeric keypad arrow buttons and th...

Page 20: ...ress the OK button 5 Do one of the following To mute all the control panel sounds select Mute and press the OK button To use normal control panel sound levels select Normal Mode and press the OK button To reduce noise during printing select Quiet Mode and press the OK button Note Using Quiet Mode may reduce the print speed and may not reduce printing noise when using certain paper types or print q...

Page 21: ...Control Panel Preventing PC Connection via USB You can disable access to your product from a USB connected computer This restricts non network access to the product 1 Press the home button if necessary 2 Select Settings and press the OK button 3 Select Printer Setup and press the OK button 4 Select PC Connection via USB and press the OK button ...

Page 22: ...top button to return to the Printer Setup screen without restarting the product Note The change will not take effect until the product is restarted Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 23: ...23 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guide 4 ADF output tray 1 Rear paper feed 2 Paper support ...

Page 24: ...24 3 Edge guides 4 Output tray Parent topic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass ...

Page 25: ...25 3 Control panel 1 Inner cover 2 Ink tank unit 3 Ink tanks 4 Ink tank cover 5 Print head Parent topic Product Parts Locations ...

Page 26: ...eriod of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Parent topic Product Basics Changing the Sleep Timer Setting from the Control Panel You can use the product s control panel to change the time period before the product enters sle...

Page 27: ...inter Setup and press the OK button You see this screen 4 Select Sleep Timer and press the OK button You see this screen 5 Use the numeric keypad to adjust the number of minutes of inactivity before the product enters sleep mode Then press the OK button 6 Press the home button to exit ...

Page 28: ...the product s control panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Power Off Timer and press the OK button ...

Page 29: ...our home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epso...

Page 30: ...s 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press the home button if necessary 2 Press the left or right arrow button to select Settings and press the OK button 3 Press the arrow buttons to select Epson Connect Services and pr...

Page 31: ...pson com connect U S epson ca connect Canada or epsonconnect com Caribbean to learn more about Email Print create your Epson Connect account and register your product to the Epson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print sett...

Page 32: ...d product anywhere in the world 1 Connect your Epson product to your wireless network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect service Note Make a note of your product s email address 3 Visit epsonconnect com to learn more about Re...

Page 33: ... the Epson iPrint app then select your product See the link below for instructions 3 Click here for instructions on how to set up your product and voice assistant to use the voice activated printing feature Now you are ready to print with your voice and your Epson product Parent topic Product Basics Related tasks Setting Up Epson Connect Services Using the Epson iPrint Mobile App Related topics Wi...

Page 34: ...ing your network status See the link below 3 Connect your computer or your mobile device to the same wireless network as your Epson product 4 Enter your product s IP address into the address bar of a web browser 5 Select the Google Cloud Print Services option Note If you don t see the Google Cloud Print Services option turn your product off and back on If the option still doesn t appear select the...

Page 35: ...o your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s documentation for details on connecting to a network 3 Do one of the following Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen Note If you do not see a notification check to see if a number appe...

Page 36: ...to your Epson product or any Mopria certified product from other manufacturers You can download the Mopria Print Service from Google Play Note For details on the Mopria Print Service click here U S or click here Canada 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy ...

Page 37: ...l Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Office you can send whatever is on th...

Page 38: ...r the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the scr...

Page 39: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 40: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 41: ... warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 4 Press the arrow buttons to select Wi Fi Setup Wizard and press the OK button 5 Pr...

Page 42: ...d To delete the previous character press the stop button To delete all the characters press the C clear button When you finish entering characters press the OK button 7 If you want to print a network setup report press the start button Otherwise press the stop button Your product should now display a blue Wi Fi symbol on the LCD screen Note If the Wi Fi symbol is not displayed on the LCD screen as...

Page 43: ... 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point Note If you are printing from a computer make sure you installe...

Page 44: ...OK button You see this screen 3 Press the right arrow button to select Wi Fi Direct and press the OK button 4 Press the OK button twice You see this screen 5 Press the down arrow button and then press the arrow buttons to select Change Password 6 Press the OK button ...

Page 45: ...ters press the buttons on the numeric keypad To change the character case or type press the reset button To move the cursor to the right or to add a space press the right arrow button To move the cursor to the left press the left arrow button To enter symbols press 1 on the numeric keypad To delete the previous character press the stop button To delete all the characters press the C clear button W...

Page 46: ...k uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS...

Page 47: ...uttons to select Push Button Setup WPS and press the OK button 6 Follow the instructions on the LCD screen to complete WPS setup If the network connection is successful the icon is displayed on the LCD screen Note If the icon is not displayed on the LCD screen repeat these steps to try again ...

Page 48: ... print the network status sheet If you want to cancel the operation press the stop button Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using you...

Page 49: ...work Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report ...

Page 50: ...the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Page 51: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 52: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 53: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 54: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for as...

Page 55: ...vices can be connected Disconnect one of the connected devices if you want to add another one You can connect up to 8 computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart de...

Page 56: ...rinting a Network Status Sheet Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent ...

Page 57: ...nge the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz an...

Page 58: ...etup and press the OK button 3 Press the arrow buttons to select either Wi Fi Recommended or Wi Fi Direct and press the OK button 4 Do one of the following If you selected Wi Fi Recommended press the OK button press the arrow buttons to select Others and press the OK button again Press the arrow buttons to select Disable Wi Fi and press the OK button If you selected Wi Fi Direct press the OK butto...

Page 59: ...acity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Pull out the paper support ...

Page 60: ...nserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 4 Do one of the following Insert paper glossy or printable side up and short edge first in the center of the paper support ...

Page 61: ...paper support Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown To load a sheet of paper longer than legal size close the paper support then load the leading edge of the paper as shown ...

Page 62: ... paper loading guidelines Do not load more than the maximum number of sheets specified for the type of paper you are using Do not load paper above the arrow mark inside the edge guides Load paper short edge first Note You can load paper long edge first only if you have selected the User Defined paper size setting and set the width of the paper as the size of the long edge Load letterhead or pre pr...

Page 63: ...nt quality If you use paper with binder holes load only one sheet at a time Adjust the print position of your file to avoid printing over the holes Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Selecting the Default Paper Source Settings Paper Loading Capacity Paper type Loading capacity Double sided capacity Plain paper Copy paper Epson Bright White Pro Paper ...

Page 64: ...opes Select the paper specification link below to view the list of available paper sizes Parent topic Loading Paper Related references Paper Specifications Compatible Epson Papers You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 80...

Page 65: ...50 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041341 50 Epson Photo Paper Glossy 4 6 inches 102 152 mm S042038 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 4 6 inches 102 152 mm borderless S041809 50 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm borderless S041727 100 16 9 wide 4 7 1 inches 102 181 mm S042109 20 5 7 inches 127 17...

Page 66: ...compatible paper types in compatible sizes Borderless Paper Types Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Borderless Paper Sizes 4 6 inches 102 152 mm 16 9 wide 4 7 1 inches 102 181 mm Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this paper Type or Media ...

Page 67: ...te Double sided Epson Ultra Premium Presentation Paper Matte Premium Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel on the product Not...

Page 68: ... Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Plain Paper Epson Premium Photo Paper Glossy Prem Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy ...

Page 69: ...te Double sided Epson Ultra Premium Presentation Paper Matte Prem Matte Envelope Envelope Parent topic Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings Printer Setup You see a screen like this 3 Select Paper Source Settings...

Page 70: ...Select On to switch the selected paper size to match the loaded paper Letter or A4 if the wrong size is selected Off Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu that lets you select the pap...

Page 71: ...it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder ADF Original Document Specifications Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in ...

Page 72: ...er glass or you may damage the product Remove your originals after scanning If you leave the originals on the scanner glass for a long time they may stick to the glass surface Parent topic Placing Originals on the Product Related topics Copying Scanning Faxing Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder A...

Page 73: ...ginals on the scanner glass to avoid wrinkling or damaging them Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 1 Slide the ADF edge guide outward 2 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 74: ...74 3 Insert the originals into the ADF faceup and short edge first Note Do not load originals above the arrow mark on the ADF edge guide The ADF icon on the Copy Scan and Fax screens lights up ...

Page 75: ...rences Copying Options Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF Paper type Paper size Paper weight Loading capacity Plain paper Letter 8 5 11 inches 216 279 mm 17 to 24 lb 64 to 95 g m Approximately 30 sheets A4 8 3 11 7 inches 210 297 mm Legal 8 5 14 inches 216 356 mm 10 sheets 8 5 13 inch...

Page 76: ...per Originals containing tape staples or paper clips Originals with carbon paper backing Originals that are bound Originals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkled originals Originals with holes Transparencies Originals that are cut in an irregular shape or with corners that are not right angles Parent topic Placing Originals on the Product ...

Page 77: ... white documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or in the ADF 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the arrow buttons to select Copy and press the OK button You see this screen 5 To print more than one copy press the number buttons...

Page 78: ...select one of the following Color for color copies B W for black and white copies 7 Press the OK button to view the print settings for the copies You see this screen 8 Press the down arrow button to view the individual settings You see this screen ...

Page 79: ...ptions or settings may be available depending on other copying settings Print Settings Copying option Available settings Description Density Varying levels Adjusts the lightness or darkness of copies Paper Size Various settings Selects the paper size Paper Type Various settings Selects the paper type Reduce Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the i...

Page 80: ...age documents onto one sheet Scroll down and select the document orientation and layout order settings as necessary Quality Draft Adjusts the quality of your copies Standard Best ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper On Borderless Copy Off Adjusts the amount to expand the original photo when printing borderless photos On Standard Medium Minim...

Page 81: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Page 82: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 83: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 84: ...r print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Pa...

Page 85: ... side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the...

Page 86: ... sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 87: ...on Binding Margin Options Select options that define a wider margin to allow for binding Booklet Option Select the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or ph...

Page 88: ... and color saturation for your image Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software Select Image Options to access additional settings for improving printed images 3 To add the following features click the Watermark Features button Anti Copy Pattern adds a watermark that only appears when your print...

Page 89: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 90: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 91: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 92: ...s Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 93: ...lace your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Page 94: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 95: ...dows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Remo...

Page 96: ... to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcod...

Page 97: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 98: ...ote You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK ...

Page 99: ...ext watermarks Lets you select the text for the watermark or prohibit watermarks Add Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color A...

Page 100: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 101: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 102: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 103: ...ct software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may ...

Page 104: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 105: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 106: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 107: ...settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting...

Page 108: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 109: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 110: ...printing 12 Select any of the available print options Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related tasks Selecting Page Setup Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type set...

Page 111: ...ts you flip the printed image horizontally Note If you select the Min option for the Expansion setting you may see white borders on your printed photo Parent topic Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the prin...

Page 112: ...rinting an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing on a Mac Selecting Print Layout Options Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on...

Page 113: ...just the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options 3 Select Color Options from the pop up menu in the print window Note The available settings on the Color Options menu depend on the option you selected...

Page 114: ...olor Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Click the arrow next to Advanced Settings and select the Fix Red Eye setting to reduce or remove red eye in photo...

Page 115: ...stem Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select from these settings on the Options or Driver tab ...

Page 116: ...ers Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printin...

Page 117: ...ing Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Managing Color Mac Selecting Printing Preferences Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 118: ...other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s ...

Page 119: ... or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access Visit Epson Support for Google Cloud Print U S or Epson Support...

Page 120: ...n scan an image to your computer using your product s control panel buttons Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the product to your computer or networ...

Page 121: ...uch as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer Custom saves your scan using the settings from the Event Manager utility You can change the scanning size destination folder and the save format To Computer WSD lets you manage network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista English only To use this feature you ...

Page 122: ...anager Windows other versions Click or Start All Programs or Programs EPSON Software Event Manager Mac Open the Applications folder click Epson Software and select Event Manager 2 Open the Scanner Windows or Select Scanner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view o...

Page 123: ... it and select Install 6 When you see the User Account Control screen click Continue Note If you see an Uninstall screen click Uninstall and repeat these steps as necessary 7 When you see the message Your device is ready to use in the Windows taskbar click the message 8 On the Driver Software Installation screen make sure your product is listed as Ready to use Then click Close 9 Do one of the foll...

Page 124: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epso...

Page 125: ...125 You see an Epson Scan 2 window like this ...

Page 126: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 127: ...127 You see an Epson Scan 2 window like this ...

Page 128: ...e or from Epson s website 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system s...

Page 129: ...129 You see this window ...

Page 130: ...tate the scanned image 7 Select the Correct Document Skew setting to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Select any of the additional settings that you want to use on the Main Settings tab 10 Click the Advanced Settings tab and select any settings that you want to use 11...

Page 131: ...age clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save...

Page 132: ... image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image o...

Page 133: ...our original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ejected original 6 Select Searchable PDF as the Image Format setting 7 Select Options from the Image Format list You see this window 8 Select any of the options on the General tab 9 Select the Text tab 10 M...

Page 134: ...compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit t...

Page 135: ... Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and...

Page 136: ...nswering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product ...

Page 137: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 138: ...138 2 If you are connecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product ...

Page 139: ... product answers a call to a number that is higher than your answering machine s setting for the number of rings Parent topic Faxing Related references Basic Settings Fax Setting Up Fax Features Before faxing with your product set up your fax header and select the fax features you want to use Note If you leave your product unplugged for a long period of time you may need to reset the date and time...

Page 140: ... use the product s fax features Using the Fax Setting Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setting Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the product is turned on for the first time You can also change these settings individually...

Page 141: ...n the Your Phone Number screen use the numeric keypad to enter your fax number up to 20 characters Note The name and phone number in the fax header identifies the source of the faxes you send 8 On the DRD Setting screen do one of the following If you have subscribed to a distinctive ring service from your telephone company press the OK button Select the ring pattern to be used for incoming faxes p...

Page 142: ...ing If you select a ring pattern other than All Receive Mode is automatically set to Auto 9 On the Receive Mode Setting screen confirm whether you are using a telephone connected to the product If you are using a telephone press the OK button If you are not using a telephone press the stop button and skip to step 11 Receive Mode is set to Auto 10 Do one of the following Press the OK button if you ...

Page 143: ...disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number 13 Press the button to exit the Fax Setting Wizard Parent topic Setting Up Basic Fax Features Selecting the Line Type If you connect the product to a PBX phone system or terminal adapter you must change the product s line type PBX Private Branch Exchange is used in office enviro...

Page 144: ...ton Parent topic Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call 1 Press the home button if necessary ...

Page 145: ...An answering machine picks up every call faster than the product but the product can detect fax tones and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings 1 Press the home button if ...

Page 146: ...Description Save to Computer No Select to print out received faxes without saving them as PDFs on the computer connected to the product Yes Select to save received faxes as PDFs on a computer connected to the product Yes can only be selected from the connected computer by using the FAX Utility Yes and Print Select to print out and save the received faxes as PDFs on a computer connected to the prod...

Page 147: ...faxes Off Print Start Timing All Pages Received Select to print incoming faxes after the product receives all of the pages of the document First Page Received Select to print incoming faxes as soon as the product receives the first page of the document Collation Stack On Select On to print incoming faxes so that the pages are stacked in the correct page order When the product is low on memory this...

Page 148: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 149: ...Mode is set to Auto and an answering machine is connected to the product make sure this setting is set higher than the number of rings your answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if Receive Mode is set to Auto When you select On you must also set a start code If you are using a cordless handset w...

Page 150: ...a reduced size of the entire first page of the sent document Report Format Simple Prints a simple fax report Detail Prints a fax report that includes error codes Parent topic Selecting Advanced Fax Settings Security Settings Fax Set the security options you want to use for fax data Setting Options Description Direct Dialing Restrictions Off Does not restrict dialed fax numbers On Allows faxing onl...

Page 151: ...et up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other v...

Page 152: ...152 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Return to the main window at the bottom of the window ...

Page 153: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 154: ...rompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message to multiple ...

Page 155: ...r Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Settings Contacts Manager You see a screen like this 3 Select Add Entry and press the OK button 4 Select the registry number you wish to a...

Page 156: ...the numeric keypad to enter the contact name up to 30 characters and press the OK button 6 Use the numeric keypad to enter a word to use when searching for an entry up to 30 characters and press the OK button This field is optional ...

Page 157: ...utton 9 Check the details and press the stop button to make any changes Otherwise press the OK button to add the entry Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before...

Page 158: ...oup and press the OK button 5 Use the numeric keypad to enter the group name up to 30 characters and press the OK button 6 Use the numeric keypad to enter a word to use when searching for a group up to 30 characters and press the OK button This field is optional You see your contacts list ...

Page 159: ...Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact or Group You can edit or delete any of the contacts or groups on your list 1 Press the home button if necessary 2 Select Settings Contacts Manager You see a screen like this 3 Do one of the following To edit a contact or group select Edit then select the entry you want to edit Enter the correct information and press ...

Page 160: ... PC FAX Phone Book in the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EPSON Software 2 Select FAX Utility The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Return to the main window at th...

Page 161: ...ontacts 5 Do one of the following To edit a contact select it in the list and click the icon To delete a contact select it in the list and click the icon 6 To import fax numbers from your Windows Address Book into the FAX Utility PC FAX Phone Book select Edit PC FAX Phone Book ...

Page 162: ... the Fax Utility Mac You can set up your speed dial and group dial lists using the FAX Utility The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product s memory Note You can create up to 60 speed dial and group dial entries combined 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select ...

Page 163: ...163 You see this window 3 Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List You see this window ...

Page 164: ...book click the icon 9 When you are finished click the icon to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Related topics Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using th...

Page 165: ...ntact list or fax history Note Depending on the product s available memory you can fax up to 100 pages at a time including a cover sheet You can send a black and white fax to up to 100 contacts or 99 groups at a time or send a color fax to one recipient at a time If your recipient s fax machine does not print in color your fax is automatically sent in black and white 1 Place your original on the p...

Page 166: ...lose the contact list Select from the sent fax history Press the down arrow button to display the sent fax history Use the arrow and OK buttons to select a recipient from the list Note To delete selected recipients press the right arrow button Select the recipients you want to delete and press the OK button on each When you are finished press the back button 5 If you need to change any fax setting...

Page 167: ... Mode B W Select whether to scan images in color or black and white Color Fax Send Settings Setting Options Description Direct Send Off Select On to send black and white faxes to a single recipient as soon as the connection is made without saving the scanned image to memory You cannot use this setting when sending a color fax or sending a fax to multiple recipients On Send Fax Later Off Select On ...

Page 168: ... Fax at a Specified Time You can send a fax at a time of your choice You can only schedule one fax at a time Note Make sure the product s date and time settings are correct You can only send faxes in black and white when you use this option 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Select Fax and press the OK button You see a screen like this 4 Use the ...

Page 169: ...on 10 Press the back button twice to return to the Fax screen 11 Press the start button to send the fax Note To cancel faxing press the stop button After scanning your originals your product dials the number and sends the fax at the specified time Note If the product is turned off at the specified time the fax is sent when you turn it back on Parent topic Sending Faxes from the Product Control Pan...

Page 170: ... the FAX option as the printer 3 To change the Paper Size Orientation Color Image Quality or Character Density settings click the Preferences or Properties button change the necessary settings and click OK Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the...

Page 171: ...171 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 172: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 173: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 174: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 175: ...phone If the recipient s phone number and fax number are the same you can speak to the recipient before sending the fax Note When a fax number is dialed using the connected telephone sending a fax takes longer because the product scans and sends the fax simultaneously While sending the fax other features cannot be used 1 Place your original on the product for faxing Note Depending on the product s...

Page 176: ... your fax is automatically sent in black and white 7 Hang up the telephone Parent topic Sending Faxes Receiving Faxes See these sections to receive faxes with your product Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Selecting Received Fax Options Using the Fax Utility Windows Parent topic Faxing Fax Reception Your product will automatically recei...

Page 177: ...ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes Related tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets you check for a fax tone on the connected telephone before receiving a fax 1 To change the Receive Mode setting from the home screen select Settin...

Page 178: ...e polling to receive a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax and press the OK button You see a screen like this ...

Page 179: ... Press the start button to start receiving the fax Parent topic Receiving Faxes Selecting Received Fax Options Using the Fax Utility Windows You can select options for use with received faxes using the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EP...

Page 180: ...180 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 181: ...received faxes on this computer 5 Select the destination folder and other options and click OK You return to the FAX Utility window 6 To receive notifications when received faxes arrive in the selected destination folder on your computer select Notify me if new faxes exist in forwarding folders ...

Page 182: ...s or faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Press the OK button select More then press the OK button 4 Select Transmission Log and press the OK button Select the fax job you want to check Note If you see the received fax light is flashing received faxes have been temporarily saved to the prod...

Page 183: ...t and press the OK button 5 Select the fax report you want to print and press the OK button Fax Report Options Parent topic Faxing Fax Report Options Select the fax report or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling Fax Log View or print a report on recent fax transmissions You can use the Settings Fax Settings Report Set...

Page 184: ...184 Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Printing Fax Reports ...

Page 185: ...ls in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is bel...

Page 186: ...in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels For optimum printing results refill the ink tanks to the upper line at least once a year After bringing an ink bottle inside from a cold storage s...

Page 187: ...ause a mixture of color inks is used to create black A reserve amount of ink remains in the tank when your product indicates that a refill is necessary Parent topic Refilling Ink Check Ink Levels To confirm the actual ink remaining visually check the ink levels in the product s ink tanks Make sure the ink levels are above the lower lines on the ink tanks Caution If the ink level is below the lower...

Page 188: ...sages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels Windows A...

Page 189: ...ay differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks ...

Page 190: ...ity 2 Select EPSON Status Monitor You see a window like this 3 Refill any ink tank as needed Note To update or refresh the displayed ink levels click Update Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is b...

Page 191: ...an disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window ...

Page 192: ...tup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles Ink colo...

Page 193: ...tion perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Caution Wear disposable gloves while refilling the ink tanks to avoid staining your hands If ink spills wipe it off immediately with a damp towel to avoid permanent stains If ink g...

Page 194: ...194 4 Open the ink tank cover 5 Open the cap for the ink tank you are going to fill Note Make sure the color of the ink tank matches the ink color you want to refill ...

Page 195: ...ink bottle to hit any objects after removing its cap otherwise ink may spill Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or problems persist see a doctor immediately If ink gets into your mouth spit it out and see a doctor right away Keep the ink bottles out of the reach of children and do not dr...

Page 196: ...g the slot in front of the filling port then slowly stand the bottle up to insert it Note Refer to the color coded sticker on the ink tank unit to identify the color of each tank Do not force the bottles into position they are keyed for each color ...

Page 197: ...or the ink to fill the tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle ...

Page 198: ...cap and tighten it Store the bottle upright for later use 10 Repeat the previous steps as necessary for each ink tank you need to refill 11 Close the ink tank cover firmly 12 Press the start button 13 Follow the on screen instructions to reset the ink level for the colors you refilled Parent topic Refilling Ink Related concepts Purchase Epson Ink ...

Page 199: ...ty declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print head several times you can run a Power Cleaning Print Head Nozzl...

Page 200: ...g the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Press the OK button again to select Nozzle Check ...

Page 201: ...aint select Yes and press the OK button Follow the instructions on the screen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then run a nozzle check and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support P...

Page 202: ...d a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility a...

Page 203: ...203 You see a window like this 5 Click Print ...

Page 204: ...h If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Refilling the Ink Tanks Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 205: ...puter Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select M...

Page 206: ...creen 7 Select Nozzle Check press the OK button and press the start button to run a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then run a nozzle check and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no...

Page 207: ... few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and ...

Page 208: ... The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never open the inner cover or turn off the product during a cleaning cycle or you may damage it 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 209: ...ou don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references Where to Get Help Related tasks Refilling the...

Page 210: ...ower Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product Note After a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Turn off the product 2 Visually check...

Page 211: ...nother Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the...

Page 212: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks ...

Page 213: ...g Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Alignment and press the O...

Page 214: ...nment Horizontal Alignment 9 Press the OK button when you are finished Parent topic Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink Caution Do not use tissues to clean the inside of the product You can damage the product 1 If printouts are smeared or scuffed load plain...

Page 215: ...ted concepts Print Head Alignment Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the ...

Page 216: ...roduct in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Num...

Page 217: ...he Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 218: ...p your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Open the document cover ...

Page 219: ...with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Close the document cover 8 Open the ADF cover 9 Use a soft moistened lint free cloth microfiber is recommended to clean the rollers and the interior of the ADF ...

Page 220: ... as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Place the product in a plastic bag and fold the bag closed When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink...

Page 221: ... transporting the product make sure that the print head is in the home far right position 1 Turn off the product 2 Remove all the paper and any originals from the product 3 Make sure the power light turns off then unplug the power cable 4 Disconnect any connected cables ...

Page 222: ...222 5 Open the ink tank cover and make sure that the ink tank caps are installed securely 6 Close the ink tank cover securely ...

Page 223: ...Place the product in its original packaging materials if possible or use equivalent cushioning around the product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 224: ...g Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically chec...

Page 225: ...r continues check for a paper jam If there is no paper jam contact Epson for support E 02 A scanner error has occurred Turn the product off and then back on again E 11 An ink pad needs to be replaced Contact Epson for support Non printing features such as scanning are still available E 12 A borderless printing ink pad needs to be replaced Contact Epson for support Borderless printing is not availa...

Page 226: ...updating the firmware again If you still receive this error message contact Epson for support Note The ink pads in the printer collect distribute and contain the ink that is not used on printed pages During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor...

Page 227: ...the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall bel...

Page 228: ...ted 7 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check other solutions or try uninstalling and reinstalling your printer software ...

Page 229: ...tall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary 2 Select Settings and press the OK button 3 Select Restore Default Settings and press the OK button...

Page 230: ...off try these solutions If you cannot turn on your product make sure the power cord is securely connected and hold down the power button a little longer If you cannot turn off your product hold down the power button a little longer If you still cannot turn off your product unplug the power cord plug the power cord back in then turn your product on and off again using the power button Parent topic ...

Page 231: ...ther programs including screen savers and virus protection software and install your product software again In Windows make sure your product is selected as the default printer and the correct port is shown in the printer properties If you see any error message or your software does not install correctly in Windows you may not have software installation privileges Contact your system administrator...

Page 232: ...s If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product nea...

Page 233: ... of security it is using and any required password or passphrase for connection Then make sure to enter the exact WEP key or WPA passphrase correctly Check if your computer is restricting the available wireless channels If so verify that your wireless access point is using one of the usable channels and change to a usable channel if necessary If you cannot connect your product to a device using Wi...

Page 234: ...ructions online you will lose your Internet connection when you restart your router so note the next step before restarting it 4 Download your product software from the Epson website using the instructions on the Start Here sheet If you have replaced your router reinstall your product software to connect to the new router Note If you are using a 5 GHz wireless router set the router to operate in d...

Page 235: ...etwork Problems Related concepts Uninstall Your Product Software Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3 0 port on your Mac you may experience wireless network interference between your product and your Mac If you cannot connect to your product over the wireless network or the connection becomes unstable move the device connected to your Mac USB 3 0 po...

Page 236: ...your product documentation Print a network status sheet and verify that the network settings are correct If the network status is Disconnected check any cable connections and turn your product off and then on again Print a network connection report and check the codes and messages on the report to help determine the cause of the problem If you are using TCP IP make sure the product s IP address is...

Page 237: ... If necessary reinstall your software Parent topic Solving Network Problems Related references Cannot Scan Over a Network Related tasks Printing a Network Status Sheet Related topics Wi Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network try these solutions If you cannot scan from your product control panel make sure you restarted your com...

Page 238: ...or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset You may need to disable the firewall and any anti virus software on you...

Page 239: ...olving Problems Paper Feeding Problems If you have problems feeding paper try these solutions Place the product on a flat surface If paper does not feed for printing remove it Then reload it in the middle of the rear paper feed Slide the edge guides against the edge of the paper making sure that the paper stack is not above the arrow mark on the edge guides If multiple pages feed at once remove th...

Page 240: ... in the product follow the on screen instructions to locate and remove the jammed paper Take the following precautions when removing jammed paper from the product Remove the jammed paper carefully Using too much force may damage the product Unless specifically instructed avoid tilting the product placing it on its side or turning it upside down as ink may spill Warning Never touch the buttons on t...

Page 241: ...e sure your product is turned on and connected to your computer Make sure any interface cables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Run a product check to see if a test page pri...

Page 242: ...ws 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows Vista Click select Control Panel...

Page 243: ...sm from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you loaded Turn on any high speed settings in your product software Select a lower print quality setting Windows Click the Maintenance or Utili...

Page 244: ...nts Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Note When printing using AirPrint the available print settings are different from...

Page 245: ...olving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software if available Run a print head nozzle che...

Page 246: ...dust or stains on the glass the copy area may extend to include the dust or stains Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate Original Size in the copy settings You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related reference...

Page 247: ...re reprinting Make sure any cables are securely connected at both ends In Windows delete all print jobs from the Windows Spooler Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Open print queue Right click the stalled print job click Cancel and click Yes Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Dev...

Page 248: ...ter software Make sure you selected the correct paper size on the control panel Make sure your paper is positioned correctly for feeding into the printer Slide the edge guides against the edges of the paper Clean the scanner glass and document cover If the edges of a copy are cropped slightly move the original away from the edges of the scanner glass Make sure you selected the correct margins for ...

Page 249: ...lving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your image looks fine on your computer screen Note When printing using AirPrint the available print settings are different from those cov...

Page 250: ...e print quality in the product software If you are copying from the ADF copy from the scanner glass instead or use a higher quality setting When horizontal banding appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper When vertical banding appears or the paper is smeared clean the paper path You may need to refi...

Page 251: ...aper Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing to allow the ink to set Dry printouts completely before filing or displaying them When drying printouts avoid direct sunlight do not use a dryer and do not touch the printed side of the paper Do not stack printouts immediately after printing If you print on both sides of a she...

Page 252: ...f ink so run this utility only if you cannot improve print quality by cleaning the print head Note Your product will not operate properly while tilted at an angle Place it on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related referen...

Page 253: ...r is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related conce...

Page 254: ... need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and pr...

Page 255: ... see if print quality has improved After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try using t...

Page 256: ...e memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software If you upgraded your operating system but did not reinstall your scanning software try reinstalling it In Windows make sure your product is listed as a valid device in the Scanners and C...

Page 257: ...avigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software ...

Page 258: ...gain Remove any lint or dirt from your original Do not press on the original or the document cover with too much force Parent topic Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels...

Page 259: ...Black White adjust the Threshold setting If the Image Type setting is Color or Grayscale select the Unsharp Mask setting If the Image Type setting is Black White select Text Enhancement If the Image Type setting is Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Addi...

Page 260: ...oiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Place the original at a slightly different angle Parent topic Solving Scanned Image ...

Page 261: ...ty Problems Related topics Placing Originals on the Product Characters are Not Recognized During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded straight on your product Use an original with clear text On the Image Format Options window in Epson Scan 2 check that Text Language is set...

Page 262: ...have not blocked your caller ID Otherwise your faxes might be rejected by the recipient s fax machine If you did not connect a telephone to your product set the Receive Mode setting to Auto so you can receive faxes automatically Check that the cable connecting your telephone wall jack to your product s LINE port is secure Print a fax connection report using your product control panel or fax softwa...

Page 263: ...nabled Rejection Fax options check if the sender is blocked did not set up header information or is not registered in your contacts list as necessary If you cannot send faxes at a specified time make sure the date and time are set correctly on the product If you are receiving faxes using the FAX Utility check that your product is registered as a fax product in your operating system Windows Make su...

Page 264: ... a message that a connection has been made before you hang up Parent topic Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Receiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling you that the product s fax memory is full try these solutions If you set the product to save received faxes in the product s memory or inbox delete any ...

Page 265: ... them to send the fax in a higher resolution Try reprinting the received fax If the sent fax quality is poor try these solutions Clean the scanner glass Clean the ADF Try changing the resolution or density setting on the control panel If you are sending a monochrome fax to a single recipient try sending the fax using the Direct Send feature Note If you send a high resolution monochrome fax without...

Page 266: ... the product is free of errors The product cannot print received faxes if an error has occurred with the product such as a paper jam Parent topic Solving Faxing Problems Related tasks Selecting Received Fax Options Using the Fax Utility Windows Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operatin...

Page 267: ...follow any on screen instructions 5 Do one of the following to uninstall Epson Scan 2 then follow any on screen instructions Windows 10 Select Epson Scan 2 and click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change 6 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software d...

Page 268: ...ve icon to remove it Parent topic Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services use the following support options Internet Support Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems You can download drivers and docume...

Page 269: ...ours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in...

Page 270: ...ons Printable Area Specifications Automatic Document Feeder ADF Specifications Scanning Specifications Ink Specifications Fax Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should...

Page 271: ... Parent topic Technical Specifications Mac System Requirements To use your product and its software your Mac should use one of these operating systems macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ...

Page 272: ...6 356 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm Executive 7 25 10 5 inches 184 267 mm 8 10 inches 203 254 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm User defined size paper from 2 12 3 39 inches 54 86 mm to 8 5 47 24 inches 215 9 1200 mm Note Printing on user defined paper sizes is av...

Page 273: ...references Compatible Epson Papers Paper Loading Capacity Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum ...

Page 274: ...nt quality area bottom 1 57 inches 40 mm minimum Envelopes 1 Right left margins 0 12 inch 3 mm minimum 2 Top bottom margins 0 20 inch 5 mm minimum 3 Reduced print quality area right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 61 inches 41 mm minimum Parent topic Technical Specifications ...

Page 275: ...ifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 dpi in 1 dpi increments Image data Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel exte...

Page 276: ...mages printed print settings paper type frequency of use and temperature Color Cyan Magenta Yellow Black Ink life Opened package Use as soon as possible Unopened package Use before the date on the package has expired Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after 2 hours at 77 F 25 C Parent topic Technical Specifications Relate...

Page 277: ... chart in monochrome draft mode Redial 2 times with 1 minute interval specifications may differ by country or region Interface RJ 11 Phone Line RJ 11 Telephone set connection Parent topic Technical Specifications Dimension Specifications Height Stored 9 3 inches 237 mm Printing 10 0 inches 253 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stored 13 7 inches 347 mm Printing 2...

Page 278: ...712 Ready mode Approximately 4 3 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications In...

Page 279: ...802 11b Note Wi Fi Direct Simple AP mode available even if you connect the product to an Ethernet network Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher STP Shielded Twisted Pair cable to prevent risk of radio interference IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet disabled by default see link below to enable Note The connected device should be IEEE802 3az compl...

Page 280: ...rmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment c...

Page 281: ...ety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outle...

Page 282: ...ace the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away fro...

Page 283: ...h them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy or sharp object such as a pen or your fingernail to operate the LCD screen If the LCD screen ch...

Page 284: ... must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a ...

Page 285: ... The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other indi...

Page 286: ...If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users 1 This product meets the applicable Innovation Science and Economic Development Canada technical specifications 2 The Ringer Equivalence Number indic...

Page 287: ...es then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c this...

Page 288: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 289: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 290: ...Mac macOS and OS X are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Google is a registered trademark and AndroidTM Google DriveTM Google PlayTM Google Cloud Print...

Page 291: ...Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distri...

Page 292: ...righted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy effi...

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