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137

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Image is Distorted or Blurry
Image Colors are Patchy at the Edges
Image is Too Dark
Back of Original Image Appears in Scanned Image
Ripple Patterns Appear in an Image
Image is Scanned Upside-Down
Scanned Image Colors Do Not Match Original Colors
Scan Area is Not Adjustable in Thumbnail Preview
Scanned Image Edges are Cropped

Parent topic:

Solving Problems

Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:

• Make sure you placed your original for scanning facing the correct way.

• If you are scanning using the Epson Scan 2

Black & White

setting, adjust the

Threshold

setting and

scan again.

Parent topic:

Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Main Settings Tab

Related tasks

Placing Originals on the Scanner Glass

Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free
cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not
recommended.

Summary of Contents for ET-2600

Page 1: ...ET 2600 User s Guide ...

Page 2: ......

Page 3: ...ettings Mac 18 Epson Connect Solutions for Smartphones Tablets and More 19 Using Epson Email Print 19 Using the Epson iPrint Mobile App 20 Using Epson Remote Print 20 Using Fire OS Printing 21 Wi Fi Networking 22 Wi Fi Infrastructure Mode Setup 22 Wi Fi Protected Setup WPS 23 Using WPS to Connect to a Network 23 Printing a Network Status Sheet 24 Changing or Updating Network Connections 24 Accessi...

Page 4: ...tions Windows 42 Custom Color Correction Options Windows 44 Image Options and Additional Settings Windows 45 Header Footer Settings Windows 46 Selecting a Printing Preset Windows 47 Selecting Extended Settings Windows 48 Extended Settings Windows 50 Printing Your Document or Photo Windows 51 Checking Print Status Windows 53 Selecting Default Print Settings Windows 53 Changing the Language of the P...

Page 5: ...ng Settings Main Settings Tab 77 Additional Scanning Settings Advanced Settings Tab 77 Image Format Options 78 Refilling Ink 80 Ink Safety Precautions 80 Check Ink Levels 81 Disabling Special Offers with Windows 82 Purchase Epson Ink 84 Ink Bottle Part Numbers 84 Refilling the Ink Tanks 84 Adjusting Print Quality 88 Print Head Maintenance 88 Print Head Nozzle Check 88 Checking the Nozzles Using th...

Page 6: ...12 Noise After Filling the Ink 112 Software Installation Problems 112 USB Connection Problems 113 Solving Network Problems 113 Product Cannot Connect to a Wireless Router or Access Point 113 Network Software Cannot Find Product on a Network 115 Product Does Not Appear in Mac Printer Window 116 Cannot Print Over a Network 116 Cannot Scan Over a Network 117 Solving Copying Problems 118 Product Makes...

Page 7: ...rs 134 Solving Scanning Problems 135 Scanning Software Does Not Operate Correctly 135 Cannot Start Epson Scan 2 136 Solving Scanned Image Quality Problems 137 Image Consists of a Few Dots Only 137 Line of Dots Appears in All Scanned Images 137 Straight Lines in an Image Appear Crooked 138 Image is Distorted or Blurry 138 Image Colors are Patchy at the Edges 139 Image is Too Dark 139 Back of Origin...

Page 8: ...Environmental Specifications 151 Interface Specifications 151 Network Interface Specifications 151 Safety and Approvals Specifications 152 Notices 153 Important Safety Instructions 153 General Product Safety Instructions 153 Wireless Connection Safety Instructions 155 FCC Compliance Statement 155 Binding Arbitration and Class Waiver 156 Trademarks 159 Copyright Notice 160 libTIFF Software Acknowle...

Page 9: ...9 ET 2600 User s Guide Welcome to the ET 2600 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...ularly Caution If the ink level is below the lower line on the ink tank fill it to the upper line on the ink tank Continued use of the product when the ink level is below the lower line on the tank could damage the product To refill the ink tanks click the link below Related topics Refilling Ink ...

Page 11: ...l Buttons and Lights Adjusting Control Panel Position Parent topic Product Basics Control Panel Buttons and Lights 1 The WiFi light The left side of the WiFi light turns solid green when the product is connected to a wireless network and flashes when the product is communicating over a network The right side flashes orange if a problem occurs with the product s wireless network connection Both sid...

Page 12: ...ously Parent topic Using the Control Panel Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to use To raise the control panel lift it up from the bottom To lower the control panel squeeze the release bar and gently push the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product Pare...

Page 13: ...sections to identify the parts on your product Product Parts Top Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Top 1 Edge guide 2 Sheet feeder 3 Paper support 4 Feeder guard 5 Control panel 6 Output tray ...

Page 14: ...14 7 Paper stopper 1 Document cover 2 Scanner glass Parent topic Product Parts Locations ...

Page 15: ...15 Product Parts Inside 1 Scanner unit 2 Ink tank unit 3 Ink tanks 4 Print head in home position Parent topic Product Parts Locations ...

Page 16: ...djust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Power and Sleep Timer Settings Windows Changing the Power and Sleep Timer Settings Mac Parent topic Product Basics Changing the Power and Sleep Timer Settings Windows You can use the printer software to change the time period before the product enters sleep mode or turn...

Page 17: ...the Windows taskbar or click the up arrow and right click 3 Select Printer Settings 4 Click the Maintenance tab 5 Click the Printer and Option Information button You see this screen 6 Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting 7 Click Send ...

Page 18: ...p Timer Settings Mac You can use the printer software to change the time period before the product enters sleep mode or turns off automatically 1 Make sure your product is turned on 2 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Printer...

Page 19: ...oad and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epson Email Print Epson iPrint Mobile App Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App Using ...

Page 20: ...pson iPrint lets you print PDFs Microsoft Office documents photos and web pages over a wireless network You can scan and save a file on your device send it as an email or upload it to an online service such as Box Dropbox Evernote or Google Drive 1 Connect your product to your wireless network See the link below 2 Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbea...

Page 21: ...wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Office you can send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Amazon device to t...

Page 22: ...et Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface ...

Page 23: ...ct to a Network If you have a WPS enabled router or access point you can use Wi Fi Protected Setup WPS to connect your device to the network Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details 1 To ...

Page 24: ... Wi Fi Connection Connecting to a New Wi Fi Router Parent topic Wi Fi Networking Accessing the Web Config Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a computer or other device that is connected to the same network as your product 1 Print a network status sheet 2...

Page 25: ... Network Settings Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions 1 Do one of the following Windows Uninstall your produc...

Page 26: ...in the Sheet Feeder Paper Loading Capacity Available Epson Papers Paper or Media Type Settings Product Software Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then raise the paper support and its extension ...

Page 27: ...27 2 Pull out the output tray and open the paper stopper on the end Note If you print on legal size or longer paper leave the paper stopper closed 3 Slide the edge guide to the left ...

Page 28: ...eets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 5 Do one of the following Insert paper glossy or printable side up and short edge first against the right side and beneath the line on the left edge guide ...

Page 29: ...gainst the right side Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown 6 Slide the edge guide against the paper but not too tightly Then flip the feeder guard back ...

Page 30: ... the paper package for any additional loading instructions If you use paper with binder holes load only one sheet at a time in only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm Parent topic Loading Paper Related references Paper Loading Capacity Paper Specifications Paper Loading Capacity Paper type Paper size Load up to this many shee...

Page 31: ...ller sized sheets for manual 2 sided print jobs Load 1 sheet of Legal 8 5 14 inches 216 356 mm sized paper for manual 2 sided print jobs Parent topic Loading Paper Available Epson Papers You can purchase genuine Epson ink and paper at epson com U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 776...

Page 32: ...54 mm S041465 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 Parent topic Loading Paper Paper or Media Type Settings Product Software For this paper Select this Paper Type or Media Type setting Plain paper Epson Bright White Paper Plain Paper Bright White Paper Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Presentation Paper Matte Epson Premium Presentation Paper Matt...

Page 33: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 34: ...Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass If you are using Thumbnail preview in Photo Mode in Epson Scan 2 the edges of your original may be cropped by about 0 2 inch 4 5 mm from the top and side edges Manually position your original away from the edges to prevent cropping 3 Close the document cover gently to keep your original in place P...

Page 35: ...or original press the color copy button To copy in draft mode press the B W copy or color copy button while holding down the stop button Make sure to press the B W copy or color copy button within 3 seconds of pressing the stop button To make more than one copy repeatedly press the B W copy button or the color copy button for the number of copies you need up to 20 copies For example to make 4 copi...

Page 36: ...ation as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Basic Print Settings Windows Selecting Double sided P...

Page 37: ...elp utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size ...

Page 38: ...f the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To reduce noise during printing when you select Plain Paper Bright White Paper select Quiet Mode printing will be slower 13 To preview your job before printing select Print Preview 14 To save your print job as a project that can be mo...

Page 39: ...Order button to select page layout and border options 2 1 Poster 2 2 Poster 3 3 Poster 4 4 Poster Prints one image on multiple sheets of paper to create a larger poster Click the Settings button to select image layout and guideline options Parent topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one o...

Page 40: ... binding to print your double sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side 2 Click the Settings button You see a window like this 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instru...

Page 41: ...sic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double sided print job Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Parent topic Selecting Double sid...

Page 42: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 43: ...your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Col...

Page 44: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 45: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 46: ...ers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Collate Number copy number Note The user name computer name date and time come from the Windows Control Panel on ...

Page 47: ...ommon groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left ...

Page 48: ...choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click th...

Page 49: ...49 You see the maintenance options 4 Click the Extended Settings button ...

Page 50: ...he Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool RAW Datatype Increases print speed and may solve other printing problems Pag...

Page 51: ... Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting Extended Settings Windows Printing Your Document or Phot...

Page 52: ...see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 53: ...r Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows ...

Page 54: ...d for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right cl...

Page 55: ...the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 56: ...eck every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have ...

Page 57: ...Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arr...

Page 58: ...int window may look different depending on your version of the Mac operating system and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 59: ... check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings ...

Page 60: ...cting Page Setup Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Fast Economy For the fastest printing with draft quality Economy For fast printing with reduced quality Normal For everyday text and image printing Fin...

Page 61: ...on settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting You can also select a custom setting to create a custom paper size 2 Select the orientation of your document or photo as sh...

Page 62: ...ges on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac ...

Page 63: ...h pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off colo...

Page 64: ... Parent topic Printing on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can custo...

Page 65: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 66: ...b Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing when you select Plain Paper Bright White Paper as the paper Type or Media Type setting High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer softw...

Page 67: ...ferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Checking Print Status Mac During printing you can view the progress of your print job and control printing 1 Click the printer icon w...

Page 68: ...ld To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo Mac Cancelling Printing Using a Product Button If you need to cancel printing press the stop button on your product Parent topic Printing from a Computer ...

Page 69: ...control panel buttons Note You must connect your product with a USB cable to scan using the buttons 1 Make sure you installed the product software and connected the product to your computer 2 Press the B W copy button and the color copy button at the same time Your original is scanned and saved as a PDF on your computer Changing Default Scan Job Settings Parent topic Starting a Scan Changing Defau...

Page 70: ...arting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you mu...

Page 71: ...71 You see an Epson Scan 2 window like this ...

Page 72: ... section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a S...

Page 73: ...73 You see an Epson Scan 2 window like this ...

Page 74: ...our scanning program You can select settings preview and change the scanned file settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Sto...

Page 75: ...75 You see this window ...

Page 76: ...want to use for your scan 7 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 8 Do one of the following If you re scanning in Document Mode select any of the additional settings that you want to use on the Main Settings tab If you re scanning in Photo Mode select the Color Management and Thumbnail Options settings as necessary 9 Click ...

Page 77: ...y be available depending on other settings you have chosen Dual Image Output Scans the original image twice using different output settings Windows only After Scanning Option When scanning multi page originals lets you add additional pages or add and edit the pages in a job and save all of the scanned pages as one file Note You must select a file format that supports multi page such as PDF or Mult...

Page 78: ...eas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white Correct Document Skew Corrects skewed originals image contents or both Parent topic Scanning in Epson Scan 2 Image Form...

Page 79: ...program PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Searchable PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be sear...

Page 80: ...dren Do not allow children to drink from or handle the ink bottles and bottle caps Do not tilt or shake an ink bottle after opening it otherwise ink may leak If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Ink Refilling Precautions...

Page 81: ...s or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Ink Bottle and Ink Tank Information To maintain optimum print head performance some ink is consumed from all ink tanks during printing and when performing ma...

Page 82: ... Offers with Windows Parent topic Refilling Ink Related references Ink Safety Precautions Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and righ...

Page 83: ...83 You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Ink Levels ...

Page 84: ...print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles and use the ink by the date printed on the package Ink color Part number Black 664 Cyan 664 Magenta 664 Yellow 664 Parent topic Purchase Eps...

Page 85: ...er then remove the ink tank cap and place it in the holder shown here Note Make sure the color of the ink tank label matches the ink color you want to refill and only remove the cap from that ink tank Be careful not to spill any ink ...

Page 86: ...ing If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 4 Refill the ink tank with the correct color ink up to the upper line on the ink tank 5 If any ink remai...

Page 87: ...cap securely 7 Repeat the previous steps as necessary for each ink tank you need to refill 8 Close the ink tank unit cover Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions ...

Page 88: ...r clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first Print Head Nozzle Check Print Head Cleaning Print Head Alignment Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tanks Print Head Nozzle Check You can print a nozzl...

Page 89: ...printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Using the Product Buttons Refilling the Ink Tanks C...

Page 90: ...ws Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like t...

Page 91: ... pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Using a Computer Utility Refilling the Ink Tanks Checking the Nozzles Using the Product Buttons Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 92: ...cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print 4 Run a nozzle check to confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles ...

Page 93: ... for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle ...

Page 94: ...n and click Print 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head n...

Page 95: ...ligning the Print Head Using a Computer Utility You can align the print head using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select Sy...

Page 96: ...96 You see a window like this 5 Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set Vertical alignment ...

Page 97: ...u still see white or dark lines or missing colors in your printouts even after cleaning the print head several times you can perform a Power Ink Flushing Note After a Power Ink Flushing you must turn off the product and wait at least 12 hours before printing again Caution Power Ink Flushing consumes a lot of ink and should be performed only if necessary Refill the ink tanks before performing a Pow...

Page 98: ...e you begin make sure no product lights are indicating errors 1 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Sc...

Page 99: ...it at least 12 hours before printing 5 Print a document and check the print quality If the print quality did not improve contact Epson for support Parent topic Power Ink Flushing Related tasks Refilling the Ink Tanks Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink ...

Page 100: ...ng Print Quality Related tasks Loading Paper in the Sheet Feeder Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through ...

Page 101: ...k OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter ...

Page 102: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 103: ...er lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean th...

Page 104: ...htening the cap and take measures to prevent ink from leaking when transporting the ink bottles Do not put opened ink bottles in the box with the product Do not carry the product by its control panel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place...

Page 105: ...105 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product 4 Lower the scanner unit ...

Page 106: ...port feeder guard and output tray Then lower the control panel by squeezing the release bar and gently pushing the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product 9 Open the ink tank unit cover and make sure that the ink tank caps are installed securely ...

Page 107: ...hioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 108: ...y it s a good idea to check Epson s support website for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the icon...

Page 109: ...blems Related tasks Changing Automatic Update Options Product Light Status You can often diagnose problems with your product by checking its lights Lights 1 WiFi light 2 power light 3 ink light 4 paper light Light status Condition solution The power light is on The product is turned on The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the ...

Page 110: ...error has occurred Press the Wi Fi button to clear the error and try again The ink light is flashing The paper light is flashing The WiFi light is flashing green and orange An error has occurred during firmware updating Connect your product using a USB cable and try updating the firmware again If the error continues contact Epson for support Note The ink pads in the printer collect distribute and ...

Page 111: ... page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not ...

Page 112: ...t on If the product s print head stops moving or making noise and the charging process has not finished after approximately 20 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Related topics Refilling Ink Software Installation Problems If you have problems while inst...

Page 113: ... may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cann...

Page 114: ...ess filtering are set on the router or access point If access restrictions are set add your product s MAC address to your router s address list To obtain your product s MAC address print a network status sheet Then follow the instructions in your router or access point documentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the in...

Page 115: ...fore initializing it 4 Download your product software from the Epson website using the instructions on the Start Here sheet If you have replaced your router reinstall your product software to connect to the new router Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 ...

Page 116: ... your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Parent topic Solving Network Problems Related tasks Using WPS to Connect to a Network Printing a Network Status Sheet Resetting N...

Page 117: ...ct via Wi Fi Protected Setup WPS and the WiFi light on your product is not solid green make sure you press the Wi Fi button on the product within 2 minutes of pressing the WPS button on your router Hold down the button on the product for 3 seconds If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid green make sure your product software was installed...

Page 118: ...x Navigate to the Apps screen select EPSON and select Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Softwar...

Page 119: ...ic Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems Inside the Product Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions If paper does not feed for printing remove it Then reload it in the sheet feeder aga...

Page 120: ... paper in the sheet feeder printable side up Follow any special loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Related tasks Loading Paper in the Sheet Feeder Paper Jam Problems Inside the Product If paper has jammed inside the product follow the steps below to clear the jam 1 Cancel ...

Page 121: ...121 3 Lift the scanner unit Caution Do not touch the flat white cable inside the printer Do not lift the scanner unit while the document cover is open ...

Page 122: ...122 4 Remove any paper inside including torn pieces 5 Close the scanner unit Parent topic Solving Paper Problems Related tasks Cancelling Printing Using a Product Button ...

Page 123: ...lems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your product is turned on Make sure any interface cables are connected securely at both end...

Page 124: ... Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click y...

Page 125: ...rd drive or run a defragmentation utility to free up existing space Close any programs you are not using when you print If your product is connected to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the...

Page 126: ...e 3 Restart your computer and try printing again Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Product Software Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Solving Page Layout ...

Page 127: ...ure that the Copies setting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to...

Page 128: ...eeder Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings w...

Page 129: ...nt Parent topic Solving Page Layout and Content Problems Related tasks Loading Paper in the Sheet Feeder Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Slanted Printout If your printouts are slanted try these solutions Slide the edge guide against the edge of the paper Select a higher print quality setting in your printer software Turn o...

Page 130: ...int head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head You may need to refill the ink Visually check the ink levels If you have not used the product for a long time run the Power Ink Flushing utility Note...

Page 131: ... printed Avoid handling printouts on glossy paper right after printing to allow the ink to set Turn off any high speed settings in your product software If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Make sure the ink has dried before reloadin...

Page 132: ...cations Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Cleaning the Paper Path Related topics Refilling Ink Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if ...

Page 133: ... settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an i...

Page 134: ... your printer software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low and you may need to refill the ink Visually check the ink levels If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the Power Ink Flushing utility Then run a noz...

Page 135: ...cs Refilling Ink Solving Scanning Problems Check these solutions if you have problems scanning with your product Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly try these solutions Make sure your computer has adequate memory and meets the system req...

Page 136: ... EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure the...

Page 137: ...age Edges are Cropped Parent topic Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots try these solutions Make sure you placed your original for scanning facing the correct way If you are scanning using the Epson Scan 2 Black White setting adjust the Threshold setting and scan again Parent topic Solving Scanned Image Quality Problems Related refere...

Page 138: ...lat on the scanner glass Do not move your original or your product during scanning Your product will not operate properly while tilted at an angle Place your product on a flat stable surface that extends beyond its base in all directions Adjust these Epson Scan 2 settings if available and try scanning again Increase the Resolution setting If the Image Type setting is Black White adjust the Thresho...

Page 139: ...lack paper on the back of the original and scan it again Adjust these Epson Scan 2 settings if available and try scanning again Select the Advanced Settings tab and adjust the Brightness setting If the Image Type is set to Black White select Text Enhancement If the Image Type is set to Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problem...

Page 140: ...ur computer monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching and color management capabilities of your computer display adapter and the software you are using to see if they are affecting the palette of colors you see on your screen To adjust the colors in you...

Page 141: ...ur operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product Software Windows You can uninstall and then re install your product software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the following Windows 10 Click and select Settings Apps Apps features Then select the...

Page 142: ...nd click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change 6 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to uninsta...

Page 143: ...Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product n...

Page 144: ...chase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 145: ...s Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP...

Page 146: ...or the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Maximum document size 8 5 11 7 inches 216 297 mm US letter or A4 Scannin...

Page 147: ...er Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Single sheets Paper types Plain paper and paper distributed by Epson Weight Plain paper 17 lb 64 g m2 ...

Page 148: ...y may decline in the shaded areas shown here due to the printer mechanism Single sheets normal printing 1 Margin 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inch 40 mm minimum 3 Reduced print quality area bottom 1 26 inch 32 mm minimum ...

Page 149: ...pson ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The included initial ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of...

Page 150: ... Width Stored 17 5 inches 445 mm Printing 17 5 inches 445 mm Depth Stored 12 inches 304 mm Printing 20 8 inches 528 mm Weight without ink and power cord 10 8 lb 4 9 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 0 5 to 0 3 A Power consumption USB connection Standalone copying Approximately 11 W ISO IE...

Page 151: ...85 RH Parent topic Technical Specifications Interface Specifications One Hi Speed USB port for a computer Parent topic Technical Specifications Network Interface Specifications Standards IEEE 802 11 b g n Security WEP 64 128 bit WPA PSK AES complies with WPA2 with support for WPA WPA2 Personal Frequency range 2 4 GHz Coordination modes Infrastructure mode Security Protocol SSL TLS HTTPS Client Par...

Page 152: ... 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC ra...

Page 153: ... General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Avoid pl...

Page 154: ...r dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless tele...

Page 155: ...rom authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accident Parent topic Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reas...

Page 156: ...dinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret misappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an arbitrator may decide if a claim or cause of action i...

Page 157: ...L NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed excluding any rules that permit arbitration on a class or representative basis the JAMS Rules...

Page 158: ... applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrator s decision results in an award to you in an amount greater than Epson s last written offer if any to...

Page 159: ...parties in accordance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply t...

Page 160: ...options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information ...

Page 161: ...se of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright ...

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