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Epson EcoTank Pro ET-16680 Series, User Manual

The Epson EcoTank Pro ET-16680 Series is a professional-grade, high-performance printer designed for the modern office. With its innovative ink tank system, it delivers exceptional print quality and efficiency. For hassle-free setup and operation, download the free User Manual from manualshive.com, your one-stop destination for product guides and downloads.

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The density setting is high when sending faxes.

Solutions

Select 

Fax

 > 

Fax Settings

 > 

Scan Settings

 > 

Density

, and then lower the setting.

Received Fax Quality is Poor

The Image Quality of Received Faxes is Poor

The following causes can be considered.

ECM setting is disabled.

Solutions

Select 

Settings

 > 

General Settings

 > 

Fax Settings

 > 

Basic Settings

 and enable the 

ECM

 setting on the

control panel. This may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when 

ECM

 is disabled.

The image quality setting is low on the sender's fax machine.

Solutions

Ask the sender to send faxes at a higher quality.

Cannot Solve Problem

If you cannot solve the problem after trying all of the solutions, contact Epson support.

If you cannot solve printing or copying problems, see the following related information.

Related Information

&

“Cannot Solve Printing or Copying Problems” on page 274

Cannot Solve Printing or Copying Problems

Try the following problems in order starting at the top until you solve the problem.

❏

Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.

“Paper Size and Type Settings” on page 31

❏

Use a higher quality setting on the control panel or the printer driver.

Solving Problems

>

Cannot Solve Problem

>

Cannot Solve Printing or Copying Problems

274

Summary of Contents for EcoTank Pro ET-16680 Series

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6681 01 EN ...

Page 2: ...Loading Paper Paper Handling Precautions 31 Paper Size and Type Settings 31 List of Paper Type 32 Loading Paper 32 Loading Pre punched Paper 33 Loading Long Papers 34 Placing Originals Originals that are not Supported by the ADF 36 Detecting the Original Size Automatically 36 Placing Originals 37 Inserting and Removing a Memory Device Inserting an External USB Device 40 Removing an External USB De...

Page 3: ...tions for Scanning to the Cloud 112 Advanced Menu Options for Scanning to the Cloud 113 Scanning Using WSD 114 Setting Up a WSD Port 114 Scanning Originals to a Smart Device 116 Faxing Before Using Fax Features 118 Overview of this Printer s Fax Features 118 Feature Sending Faxes 118 Feature Receiving Faxes 119 Feature PC FAX Send Receive Windows Mac OS 120 Features Various Fax Reports 121 Feature...

Page 4: ...ammed 245 Preventing Paper Jams 246 It is Time to Refill the Ink 246 Ink Bottle Handling Precautions 246 Refilling the Ink Tank 247 It is Time to Replace the Maintenance Box 251 Maintenance Box Handling Precautions 251 Replacing a Maintenance Box 251 Printing Copying Scanning and Faxing Quality is Poor 253 Print Quality is Poor 253 Copy Quality is Poor 262 Scanned Image Problems 269 The Quality of...

Page 5: ... Restrictions on Copying 362 Administrator Information Connecting the Printer to the Network 365 Before Making Network Connection 365 Connecting to the Network from the Control Panel 367 Settings to Use the Printer 369 Using the Print Functions 369 Setting Up AirPrint 376 Configuring a Mail Server 377 Setting a Shared Network Folder 380 Making Contacts Available 396 Preparing to Scan 406 Making Fa...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 8 Trademarks 10 Copyright 11 ...

Page 7: ...te at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for information you are looking for by keyword or jump directly to specific sections using the bookmarks This secti...

Page 8: ...5 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage...

Page 9: ...012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows X...

Page 10: ...arks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch iTunes and iBeacon are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performa...

Page 11: ...r otherwise without the prior written permission of Seiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the information herein The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information ...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 16 ...

Page 13: ...ate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liqui...

Page 14: ...its of cordless telephones The power supply cords should be placed to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of the power supply cords and do not allow the power supply cords to be stepped on or run over Be particularly careful to keep all the power supply cords straight at the ends and the points where they enter and leave the transformer If you use an exten...

Page 15: ...at it is damaged in any way Only use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the touchscreen gently with your finger Do not press force or operate with your nails Do not us...

Page 16: ... Protecting Your Personal Information When you give the printer to someone else or dispose of it erase all the personal information stored in the printer s memory by selecting Settings General Settings System Administration Restore Default Settings Clear All Data and Settings on the control panel Also make sure you delete the printer s internal memory data by selecting Settings General Settings Sy...

Page 17: ...Part Names and Functions Front 18 Inside 20 Rear 21 ...

Page 18: ...als C ADF input tray Feeds originals automatically D ADF document support Supports originals larger than legal size paper E ADF output tray Holds originals ejected from the ADF F Paper cassette1 Loads paper G Paper cassette2 A Paper support Supports loaded paper B Edge guide Feeds the paper straight into the printer Slide to the edges of the paper Part Names and Functions Front 18 ...

Page 19: ...tte that is extended to load paper larger than A4 size When you load paper without extending the paper cassette you can attach the cover to any of the cassettes A Document cover Blocks external light while scanning B Document mat Grips the originals so that they do not move C Scanner glass Place the originals You can place originals that are not fed from the ADF such as envelopes or thick books D ...

Page 20: ...ng or printing B Scanner unit Scans placed originals Open to remove jammed paper This unit should usually be kept closed C Print head Ink is ejected from the print head nozzles underneath D Transportation lock Stops ink supply Set to the locked Transport position when transporting the printer E Inner cover Open to remove jammed paper Part Names and Functions Inside 20 ...

Page 21: ...ed paper B AC inlet Connects the power cord C LINE port Connects a phone line D USB port Connects a USB cable to connect with a computer E LAN port Connects a LAN cable F EXT port Connects external phone devices Part Names and Functions Rear 21 ...

Page 22: ...Guide to the Control Panel Control Panel 23 Home Screen Configuration 24 Menu Screen Configuration 26 Job Status Screen Configuration 27 Entering Characters 28 Viewing Animations 28 ...

Page 23: ... the Job Status menu You can check the printer s status and job history The error light on the left flashes or turns on when an error occurs The data light on the right flashes when the printer is processing data It turns on when there are queued jobs K Displays the Paper Setting screen You can select the paper size and paper type settings for each paper source L Stops the current operation M Disp...

Page 24: ...s reduced but print speed may slow down However noises may not be reduced depending on the selected paper type and print quality Indicates that Mute is set for the printer D Select the icon to enter sleep mode When the icon is grayed out the printer cannot enter sleep mode E Indicates that the user restriction feature is enabled Select this icon to log in to the printer You need to select a user n...

Page 25: ...ws you to make settings related to maintenance printer settings and operations H Job Status Displays on going jobs that are standing by Tap to display the type of jobs arrival timer user names and so on as a list The number displayed indicates the number of jobs that are standing by I Scrolls the screen to the right Guide to the Network Icon The printer is not connected to a wired Ethernet network...

Page 26: ...ault is displayed on the item Grayed out items are not available Select the item to check why it is unavailable If any problems occur is displayed on the item Select the icon to check how to solve the problem D Starts operations using the current settings Items vary depending on the menu Presets Displays the preset list You can register current setting as a preset or load registered presets Copies...

Page 27: ... life of the maintenance box E Displays any errors that have occurred in the printer Select the error from the list to display the error message Related Information Error Code is Displayed on the Status Menu on page 234 Reserve Job You can reserve jobs during copying or printing when you are not using the ADF or the Scanner Glass You do not need to perform any special actions to reserve jobs If yo...

Page 28: ...er type You can enter numbers and symbols You can enter letters E Enters frequently used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Displays the help screen Select How To a...

Page 29: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Guide to the Control Panel Viewing Animations 29 ...

Page 30: ...Loading Paper Paper Handling Precautions 31 Paper Size and Type Settings 31 Loading Paper 32 ...

Page 31: ... printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up ...

Page 32: ... Media Type Control Panel Printer Driver Epson Business Paper Epson Bright White Ink Jet Paper Epson Bright White Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Glossy Photo Paper Glossy E...

Page 33: ...e the animation screen Loading Pre punched Paper Load a single sheet of pre punched paper in the paper tray Paper size A3 B4 A4 B5 A5 A6 Letter Legal Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Loading Paper Loading Paper Loading Pre punched Paper 33 ...

Page 34: ... so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Paper cassette Extend the paper cassette to load long paper Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Do not touch paper that is be...

Page 35: ...Placing Originals Originals that are not Supported by the ADF 36 Detecting the Original Size Automatically 36 Placing Originals 37 ...

Page 36: ...ight angled Originals that are bound OHPs thermal transfer paper or carbon backs Detecting the Original Size Automatically When you select Auto Detect as the paper setting the following types of paper size are identified automatically Placing vertically A4 16K Place the long edge of the original toward the paper feed entrance of the ADF or the left side of the scanner glass Placing horizontally A3...

Page 37: ...available you can scan both sides of the originals at the same time See the link below for the specifications of the ADF ADF Specifications on page 346 Follow the steps below to view the video for placing originals Select and then select How To Place Originals Select the method of placing originals that you want to view Select Finish to close the animation screen When using the scanner glass Cauti...

Page 38: ...ted In this situation manually select the size of the originals If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass When using the ADF cImportant Do not load originals above the line indicated by the triangle symbol on the ADF edge guide Do not add originals while scanning Note Some sizes may not be automatically detected In this situation man...

Page 39: ...Inserting and Removing a Memory Device Inserting an External USB Device 40 Removing an External USB Device 40 Sharing Data on a Memory Device 40 ...

Page 40: ...ce Remove the external USB device cImportant If you remove the external USB device while operating the printer the data on the external USB device may be lost Sharing Data on a Memory Device From a computer you can write or read data on a memory device such as a USB flash drive that has been connected to the printer Inserting and Removing a Memory Device Sharing Data on a Memory Device 40 ...

Page 41: ...nstaller map an external interface USB port as a network drive Open Run and enter a printer name XXXXX or a printer s IP address XXX XXX XXX XXX to Open Right click a device icon displayed to assign the network The network drive appears in Computer or My Computer Mac OS Select a corresponding device icon The data on the external storage device is displayed Note To remove a memory device drag and d...

Page 42: ...Printing Printing Documents 43 Printing on Envelopes 85 Printing Photos 86 Printing Web Pages 88 Printing Using a Cloud Service 89 ...

Page 43: ...inting Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 32 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Printing from a Compu...

Page 44: ... control panel Related Information Available Paper and Capacities on page 302 List of Paper Type on page 32 Menu Options for the Printer Driver on page 44 Menu Options for the Printer Driver Open the print window in an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Main Tab Printing Presets Add Remove Presets You can ad...

Page 45: ...t density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows you to print several pages on one sheet or perform poster printing Click Layout Order to specify the order in which pages are printed Copies Set the number of copies you want to print Collate Prints multi page documents collated in order ...

Page 46: ...t Size differs from the Output Paper Reduce Enlarge Document is selected automatically You do not have to select it when printing without reducing or enlarging the size of a document Reduce Enlarge Document Allows you to reduce or enlarge the size of a document Fit to Page Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper Zoom to Prints with a specific ...

Page 47: ...change the settings Additional Settings Rotate 180 Rotates pages 180 degrees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Bidirectional Printing Prints when the print head moves in both directions The print speed is faster but the quality may decline Mirror Image Inverts the image so that it prints as it would appear in...

Page 48: ...ved data EPSON Status Monitor 3 Opens the EPSON Status Monitor 3 window Here you can confirm the status of the printer and the consumables Monitoring Preferences Allows you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be prin...

Page 49: ...ptions tab set each item such as Document Size and Paper Type 2 Click Add Remove Presets in Printing Presets 3 Enter a Name and if necessary enter a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it Main Tab on page 44 More Options Tab on page 46 5 Click Print The next time you want to print using...

Page 50: ...s used as a shared printer 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Pri...

Page 51: ...and then select Enable EPSON Status Monitor 3 However it may not be available when the printer is accessed over a network or is used as a shared printer 1 On the printer driver s Main tab select the type of long edge binding you want to use from 2 Sided Printing 2 Click Settings select Booklet and then select Center Binding or Side Binding Center Binding Use this method when printing a small numbe...

Page 52: ...er on page 32 Printing Using Easy Settings on page 43 Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper Note This feature is not available with borderless printing 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other ...

Page 53: ...nt Size Select the size of the paper you set in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 44 More Options Tab on page 46 3 Click Print Related ...

Page 54: ...elect the paper size you want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Select Center to print the images in the center of the page 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 44 More Options Tab on page 46 5 Click Print Related Information Loading Paper on page 32 Print...

Page 55: ...t 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting 2 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 44 More Options Tab on page 46 4 Click Print Related Information Loading Paper on page 32 Prin...

Page 56: ... 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer Windows 56 ...

Page 57: ...marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer Windows 57 ...

Page 58: ...t steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer Windows 58 ...

Page 59: ...e the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 59 ...

Page 60: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 60 ...

Page 61: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 61 ...

Page 62: ...such as Confidential or an anti copy pattern on your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Copy paper Letterhead Recycled Color Preprinted High Quality Plain Paper or Thick paper Borderless Not selected Quali...

Page 63: ...the printer s control panel 1 On the printer driver s More Options tab select Confidential Job and then enter a password 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 44 More Options Tab on page 46 3 Click Print 4 To print the job select Confidential Job on the home screen of the printer s control panel Select the job you want to print and ...

Page 64: ... can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save the current job The extension of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s M...

Page 65: ...images when using Color Universal Print settings Printing is slower when using Color Universal Print settings Related Information Loading Paper on page 32 Printing Using Easy Settings on page 43 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by automatically ...

Page 66: ... 3 Click Print Related Information Loading Paper on page 32 Printing Using Easy Settings on page 43 Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print 1 On the printer driver s More Options tab click Image Options in the Color Correction setting 2 Select Emphasize Thin Lines 3 Set the other items on the Main and More Options tabs as necessary and then click OK M...

Page 67: ...ptions tabs as necessary and then click OK Main Tab on page 44 More Options Tab on page 46 3 Click Print Note Deblurring may not always be possible depending on the circumstances Related Information Loading Paper on page 32 Printing Using Easy Settings on page 43 Printing a Document Using the PostScript Printer Driver Windows A PostScript Printer Driver is a driver that outputs printing commands t...

Page 68: ...n Available Paper and Capacities on page 302 Loading Paper on page 32 List of Paper Type on page 32 Paper Quality Tab on page 69 Layout Tab on page 69 Menu Options for the PostScript Printer Driver Open the print window on an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Printing Printing Documents Printing a Document ...

Page 69: ... in the printer s Auto Select Settings Color Select the color for your print job Layout Tab Orientation Select the orientation you want to use to print Print on Both Sides Allows you to perform 2 sided printing Page Order Select to print from the top or the last page If you select Back to Front the pages are stacked in the correct order based on page number after printing Page Format Pages per She...

Page 70: ...ect the paper size and number of copies Paper Size Select the paper size on which you want to print Copies Set the number of copies you want to print Graphic Set the following menu items Print Quality Select the pint quality you want to use for printing Image Color Management Select the ICM method or intent Scaling Allows you to reduce or enlarge the document TrueType Font Sets the font substitute...

Page 71: ...ensity Rotate by 180º Rotates the data 180 degrees before printing Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 32 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If...

Page 72: ...rinter for Mac OS Only on page 174 macOS Mojave 10 14 cannot access Print Settings in applications made by Apple such as TextEdit 6 Change the settings as necessary See the menu options for the printer driver for details 7 Click Print Note If you want to cancel printing on your computer click the printer icon in the Dock Select the job you want to cancel and then do one of the following However yo...

Page 73: ...e orientation Rotates pages 180 degrees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync EPSON Color Controls Select the method for color adjustment These options adjusts colors between the printer and the co...

Page 74: ...e selected in the print settings on the printer Media Type Select the type of paper on which you print Print Quality Select the pint quality you want to use for printing The options vary depending on the paper type Borderless This checkbox is selected when you select a borderless paper size In borderless printing the print data is enlarged slightly more than the paper size so that no margins are p...

Page 75: ...ngs on the printer driver you can print easily by selecting the preset from the list 1 Set each item such as Print Settings and Layout Paper Size Media Type and so on 2 Click Presets to save the current settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you ...

Page 76: ... sided Printing 3 Select the type of original in Document Type Note Printing may be slow depending on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next ...

Page 77: ... order and Border 3 Set the other items as necessary 4 Click Print Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting 1 Select the size of the paper you set in the application as the Paper Size setting 2 Select Paper Handling from the pop up menu 3 Select Scale to fit paper size Printing Printing Documents Printing from a Computer M...

Page 78: ...a document by a specific percentage 1 Select Print from the File menu or another command to access the print dialog 2 Select Page Setup from the File menu of the application 3 Select Printer Paper Size enter percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting 4 Set the other items as necessary 5 Click Print Related Information Loadi...

Page 79: ... in a mode other than PhotoEnhance 1 Select Color Matching from the pop up menu and then select EPSON Color Controls 2 Select Color Options from the pop up menu and then select one of the available options 3 Click the arrow next to Advanced Settings and make the appropriate settings 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 32 Printing Using Easy Se...

Page 80: ... Paper Type on page 32 Menu Options for Printer Features on page 82 Menu Options for the PostScript Printer Driver Open the print window on an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Menu Options for Layout Pages per Sheet Select the number of pages to be printed on one sheet Printing Printing Documents Printing ...

Page 81: ...inter and the computer display to minimize the difference in color Menu Options for Paper Handling Collate pages Prints multi page documents collated in order and sorted into sets Pages to Print Select to print only odd pages or even pages Page Order Select to print from the top or the last page Scale to fit paper size Prints to fit to the paper size you loaded Destination Paper Size Select the pa...

Page 82: ...printing is performed from the paper source for which the paper type is set to the following in the printer s settings plain papers Preprinted Letterhead Color Recycled High quality plain paper However paper cannot be fed from a paper source for which the paper source is set to off in the printer s Auto Select Settings Print Quality Select the pint quality you want to use for printing Color Color ...

Page 83: ...nel 5 Select the print document menu on the home screen 6 Select the document you want to print 7 Start printing Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link ...

Page 84: ...asily Operating the Printer from a Smart device Epson Smart Panel on page 313 3 Connect your smart device to the wireless router 4 Start Epson Smart Panel 5 Select the print document menu on the home screen 6 Select the document you want to print 7 Start printing Printing Documents Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android...

Page 85: ...stant wireless printing from Android smart phones or tablets 1 Install Mopria Print Service from Google Play 2 Load paper in the printer 3 Set up your printer for wireless printing See the link below http epson sn 4 Connect your Android device to the same wireless network that your printer is using 5 Print from your device to your printer Note For more details access the Mopria Web site at https m...

Page 86: ...cess the print dialog 4 Select the size as the Paper Size setting 5 Select Print Settings from the pop up menu 6 Select Envelope as the Media Type setting 7 Set the other items as necessary 8 Click Print Printing Photos Printing JPEG Files from a Memory Device You can print JPEG files from a memory device connected to the printer 1 Connect the memory device to the printer s external interface USB ...

Page 87: ...es of the paper The long side of the image is cropped if it extends beyond the long side of the paper This feature may not work for panorama photos Quality Select Best for higher quality printing but the printing speed may be slower Date Select the format of the date the photo was taken or saved The date is not printed for some layouts Fix Photo Select this mode to improve the brightness contrast ...

Page 88: ...with information Fit Frame Select On to crop the photo to fit into the selected photo layout automatically If the aspect ratio of the image data and the paper size is different the image is automatically enlarged or reduced so that the short sides match the short sides of the paper The long side of the image is cropped if it extends beyond the long side of the paper This feature may not work for p...

Page 89: ...etwork as your printer 4 Open the web page you want to print in your web browser app 5 Tap Share from the menu of the web browser application 6 Select Smart Panel 7 Tap Print Printing Using a Cloud Service By using Epson Connect service available on the Internet you can print from your smartphone tablet PC or laptop anytime and practically anywhere To use this service you need to register the user...

Page 90: ...ote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Connect web portal for details on how to setup or print https www epsonconnect com http www epsonconnect eu Europe only Registering to Epson Connect Service from the Control Panel Follow the steps below to register the printer 1 Select Settings on...

Page 91: ...Copying Available Copying Methods 92 Basic Menu Options for Copying 97 Advanced Menu Options for Copying 98 ...

Page 92: ...als You can copy the originals of fixed size or custom size by color or monochrome 1 Load paper in the printer Loading Paper on page 32 2 Place the originals Placing Originals on page 37 3 Select Copy on the home screen 4 Select the Basic Settings tab and then select B W or Color 5 Tap x Copying Available Copying Methods Copying Originals 92 ...

Page 93: ...Originals on page 37 2 Select Copy on the home screen 3 Select the Basic Settings tab select 2 Sided and then select 2 2 Sided or 1 2 Sided 4 Specify other settings such as the original orientation and the binding position 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals Placing Originals on page 37 2 Select Copy on the home screen ...

Page 94: ... Place all originals face up in the ADF Place them in the direction shown in the illustration Readable Direction Left Direction cImportant If you want to copy originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 36 Copying Available Copying Methods Copying Multiple Originals onto One Sheet 94 ...

Page 95: ...le copies of a multi page document you can discharge one copy at a time in page order 1 Place the originals Placing Originals on page 37 2 Select Copy on the home screen 3 Select the Advanced tab and then select Finishing Collate Page Order 4 Tap x Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals Placing Originals on page 37 2 Sele...

Page 96: ...on the home screen 3 Select the Advanced tab select ID Card Copy and then enable the setting 4 Specify the Orientation Original 5 Tap x Copying Books Copies two facing pages of a book and so on onto separate sheets of paper 1 Place the original on the scanner glass Placing Originals on page 37 2 Select Copy on the home screen 3 Select the Advanced tab select Book 2 Pages and then enable the settin...

Page 97: ...figures the magnification ratio of the enlargement or reduction Tap the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400 Auto Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass ...

Page 98: ...e side of two sheets of paper Select the orientation of your original and the binding position of the original Advanced Menu Options for Copying Note The items may not be available depending on other settings you made Multi Page Select the copy layout Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Select the ...

Page 99: ...below Orientation Original Select the orientation of your original Book 2 Pages Copies two facing pages of a booklet onto separate sheets of paper Select which page of a booklet to scan Image Quality Adjust image settings Contrast Adjust the difference between the bright and dark parts Saturation Adjust the vividness of the colors Red Balance Green Balance Blue Balance Adjust the density for each ...

Page 100: ...Reduce Enlarge value to fit within the paper size If the Reduce Enlarge value is larger than the paper size data may be printed beyond the edges of the paper Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID ca...

Page 101: ...g Originals to a Network Folder 102 Scanning Originals to an Email 105 Scanning Originals to a Computer 109 Scanning Originals to a Memory Device 110 Scanning Originals to the Cloud 112 Scanning Using WSD 114 Scanning Originals to a Smart Device 116 ...

Page 102: ...rvice You can send scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Originals to the Cloud on page 112 Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Scanning Using WSD on page 114 Scanning Directly from Smart Devices You can save scanned images directly to a smart device such...

Page 103: ...page 104 Note Select to save your settings as a preset 5 Tap x Destination Menu Options for Scanning to a Folder Keyboard Open the Edit Location screen Enter the folder path and set each item on the screen Edit Location Enter the folder path and set each item on the screen Communication Mode Select the communication mode for the folder Location Required Enter a folder path in which to save the sca...

Page 104: ...as the save format setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file that requires a password when printing or editing set Permissions Password Resolution Select the scanning resolution 2 Sided Scan both sides of the original Orientation Original Select the orientation of the original Binding O...

Page 105: ...ch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the original File Name Filename Prefix Enter a prefix for the name of the images in alphanumeric characters and symbols Add Date Add the date to the file ...

Page 106: ...creen to display the list of selected addresses Select to display or print the sending history or change the email server settings 4 Select Scan Settings and then check settings such as the save format and change them if necessary Scan Menu Options for Scanning to an Email on page 106 Note Select to save your settings as a preset 5 Tap x Recipient Menu Options for Scanning to an Email Keyboard Ent...

Page 107: ...olution Select the scanning resolution 2 Sided Scan both sides of the original Orientation Original Select the orientation of the original Binding Original Select the binding direction of the original Scan Area Select the scan area To scan at the maximum area of the scanner glass select Max Area Orientation Original Select the orientation of the original Original Type Select the type of your origi...

Page 108: ...value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the original Subject Enter a subject for the email in alphanumeric characters and symbols Attached File Max Size Select the maximum file size that can be attached to the email File Name Filename Prefix Enter a prefix for the name of the images in alphanumeric ...

Page 109: ...t button and then select All Programs or Programs Next check the Epson Software folder Epson Event Manager and the EPSON folder Epson Scan 2 Mac OS Select Go Applications Epson Software 1 Place the originals Placing Originals on page 37 2 Select Scan Computer on the control panel 3 Select a computer on which to save the scanned images 4 Make the scan settings Select action Select saving method Whe...

Page 110: ...lor File Format Select the format in which to save the scanned image When you want to save as PDF PDF A or TIFF select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the save format setting use these settings to protect PDF files To create a ...

Page 111: ...combinations originals are scanned at the actual size of the originals Place your originals by aligning the width of the originals as shown below Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove ...

Page 112: ...top of the screen and then select a destination 4 Make the scan settings Basic Menu Options for Scanning to the Cloud on page 112 Advanced Menu Options for Scanning to the Cloud on page 113 Note Select to save your settings as a preset 5 Tap x Basic Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings you made B W Color Select whether to scan in mo...

Page 113: ...ientation Original Select the orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the ...

Page 114: ... 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on...

Page 115: ...odel name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 115 ...

Page 116: ... s name on the network is displayed Select the printer name when using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 37 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Scanning Scanni...

Page 117: ...r s Fax Features 118 Sending Faxes Using the Printer 123 Receiving Faxes on the Printer 131 Menu Options for Faxing 136 Menu Options for Fax Box 140 Checking the Status or Logs for Fax Jobs 147 Sending a Fax from a Computer 149 Receiving Faxes on a Computer 153 ...

Page 118: ...Mail Server on page 377 Making Contacts Available on page 396 User Settings on page 344 Overview of this Printer s Fax Features Feature Sending Faxes Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fax Sending Faxes Using the Printer on page 123 Sending manually When you perform a manual check on the line connection b...

Page 119: ...d Settings on page 137 Backup Error Report on page 337 Configuring a Mail Server on page 377 Feature Receiving Faxes Receive Mode There are two options in Receive Mode for receiving incoming faxes Manual Mainly for phoning but also for faxing Usage of Manual Mode on page 131 Auto Only for faxing external phone device is not required Mainly for faxing and sometimes phoning Usage of Auto Mode on pag...

Page 120: ...axes to the inbox or a confidential box an external memory an email a folder or another fax when specific conditions are met If you save in the inbox or a confidential box you can check the contents on the screen Conditional Save Forward on page 332 Conditional Save Forward list on page 139 Feature PC FAX Send Receive Windows Mac OS PC FAX Send You can send faxes from a computer PC to FAX Function...

Page 121: ... a report Report Settings on page 336 Fax Send Settings on page 137 Transmission Log on page 139 Fax Report on page 139 Feature Status or Logs for Fax Jobs You can check the fax jobs in progress or check the job history Checking the Status or Logs for Fax Jobs on page 147 Faxing Overview of this Printer s Fax Features Feature Status or Logs for Fax Jobs 121 ...

Page 122: ...curity features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for each fax box in the printer Security Settings on page 337 Inbox Password Settings on page 334 Menu Options for Fax Box on page 140 Features Other Useful Features Blocking Junk Faxes Rejection Fax on page 329 Receiving Fa...

Page 123: ...ess than 100 pages 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 123 4 Select the Fax Settings tab and then make settings as necessary Fax Settings on page 136 5 Tap x to send the fax Note If the fax number is busy or there is some problem the printer automatically redials after one minute To cancel sending tap y It takes longer to send a fax in color because...

Page 124: ...Frequent Note To delete recipients you entered display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen select the recipient from the list and then select Remove Related Information Making Contacts Available on page 396 Various Ways of Sending Faxes Sending the Fax after Checking the Scanned Image You can preview the scanned image on the ...

Page 125: ...pecify the recipient Note You can adjust the sound volume of the speaker 4 When you hear a fax tone select Send Receive at the upper right corner of the LCD screen and then select Send Note When receiving a fax from a fax polling service and you hear the audio guidance follow the guidance to make the printer operations 5 Tap x to send the fax Related Information Fax Settings on page 136 Sending Fa...

Page 126: ...of the recipient must support the subaddress password feature Related Information Setting the Polling Send Box on page 126 Registering a Bulletin Board Box on page 126 Storing a Document in the Polling Send Bulletin Board Box on page 127 Setting the Polling Send Box You can store a document in the Polling Send Box without registering Make the following settings as necessary 1 Select Fax Box Pollin...

Page 127: ...t Fax Box on the home screen and then select Polling Send Board 2 Select Polling Send or one of the bulletin board boxes that have already been registered If the password entry screen is displayed enter the password to open the box 3 Tap Add Document 4 On the fax top screen that is displayed check the fax settings and then tap x to scan and store the document To check the document you stored selec...

Page 128: ...connected telephone Sending a fax sent from the computer except when sending from memory Accessing the Menu You can find the menu on the printer s control panel below Fax Fax SettingsPriority Send Related Information Checking the Status or Logs for Fax Jobs on page 147 Sending Faxes in Monochrome at Specified Time of the Day Send Fax Later You can set to send a fax at a specified time Only monochr...

Page 129: ...s and then select Start Scanning Note If you leave the printer untouched for the time set in Wait Time for Next Original after you have been prompted to set the next originals the printer stops storing and starts sending the document Sending a Fax with a Subaddress SUB and Password SID You can send faxes to the confidential boxes or the relay boxes in the recipient s fax machine when the recipient...

Page 130: ...t Store Fax Data 4 In the Fax Settings tab that is displayed make settings such as the resolution as necessary 5 Tap x to store the document After storing a document is complete you can preview the scanned image by selecting Fax Box Stored Documents and then tapping the box for the document or you can delete it by tapping on the right of the box for the document Related Information Stored Document...

Page 131: ...of Auto Mode on page 132 Usage of Manual Mode This mode is mainly for making phone calls but is also for faxing Receiving Faxes When the telephone rings you can answer the ringing manually by picking up the handset When you hear a fax signal baud Select Fax on the printer s home screen select Send Receive Receive and then tap x Next hang up the handset If the ringing is for a voice call You can an...

Page 132: ...fax immediately use the same steps as for Manual You can receive the fax using the same steps as for Manual Select Fax on the home screen and then select Send Receive Receive Next tap x and then hang up the handset If the ringing is for a voice call You can answer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If the ringing is for a fax The prin...

Page 133: ...Receive You can receive a fax stored on another fax machine by dialing the fax number Use this feature to receive a document from a fax information service Note If the fax information service has an audio guidance feature that you need to follow to receive a document you cannot use this feature To receive a document from a fax information service that uses audio guidance just dial the fax number u...

Page 134: ...ch the destination board 7 Tap x Related Information Making Contacts Available on page 396 Saving and Forwarding Received Faxes Summary of the Features If your organization has a printer administrator contact your administrator to check the status of the printer settings Saving Received Faxes in the Printer The received faxes can be saved in the printer and you can view them on the printer s scree...

Page 135: ...inistrator see Related Information below to check or change settings Related Information Making Settings to Save and Forward Received Faxes on page 415 Making Settings to Save and Forward Received Faxes with Specific Conditions on page 418 Viewing Received Faxes on the Printer s LCD Screen on page 135 Viewing Received Faxes on the Printer s LCD Screen To view received faxes on the printer s screen...

Page 136: ... memory receiving and sending faxes is disabled Delete documents that you have already read or printed Related Information Inbox Confidential on page 140 Menu Options for Faxing Recipient Select the menus on the control panel as described below Fax Recipient Keypad Manually enter a fax number Contacts Select a recipient from the contacts list You can also add or edit a contact Recent Select a reci...

Page 137: ... the outline of the image enhances the sharpness and defocuses the sharpness ADF 2 Sided Scans both sides of originals placed in the ADF and sends a monochrome fax Continuous Scan ADF Sending faxes by placing originals one by one or by placing originals by size you can send them as one document at their original sizes See the related information below on this topic Original Size Glass Select the s...

Page 138: ... approximately 7 mm lower than the top of the scanned image The header may overlap with the image however the fax received by the recipient will not be split into two documents Fax Header Select the header for the recipient To use this feature you should register multiple headers in advance Additional Information Select the information you want to add You can select one from Your Phone Number and ...

Page 139: ...x Log Prints a transmission report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Stored Fax Documents Prints a list of fax documents stored in the printer s memory such as unfinished jobs Fax Settings List Prints the current fax settings Conditional Save Forward list Prints the Conditional Save Forw...

Page 140: ...to store documents from Fax Box When you leave the Fax menu the setting returns to Off default Fax Box Accesses the Fax Box on the home screen Fax Settings Accesses Settings General Settings Fax Settings Access the setting menu as an administrator Related Information Receiving Faxes by Polling Polling Receive on page 133 Setting the Polling Send Box on page 126 Registering a Bulletin Board Box on ...

Page 141: ...il Forward Network Folder Send Fax Details When the message Delete When Complete is displayed select On to delete faxes after completing processes such as Save to Memory Device or Forward Email Box Menu Print All This is displayed only when there are stored faxes in the box Prints all faxes in the box Selecting On in Delete When Complete deletes all faxes when printing is complete Save All to Memo...

Page 142: ... frequently Note You may not be able to save 10 documents depending on the usage conditions such as the size of saved documents Stored Documents Box Displays the stored documents list with stored dates and pages Tapping one of the stored documents from the list displays the preview screen Tap Start Sending to go to the fax sending screen or tap Delete to delete the document while you are previewin...

Page 143: ...l faxes in the box Settings Box Open Password You can set a password or change it Related Information Sending the Same Documents Multiple Times on page 130 Checking the Fax Job History on page 148 Polling Send Board You can find Polling Send Board in Fax Box on the home screen There is a Polling Send Box and 10 bulletin boards You can store up to 100 pages of a single document in monochrome and on...

Page 144: ... Complete is displayed select On to delete faxes after completing processes such as Save to Memory Device or Forward Email Menu Delete Document This item is displayed only when there is a stored document in the box Deletes the document stored in the box Settings Box Open Password You can set a password or change it Delete Document After Sending Setting this to On deletes the document in the box wh...

Page 145: ...m a recipient to send the document Polling Send is completed Notify Send Result When Email Notifications is set to On the printer sends a notification to the Recipient when a request to send the document Polling Send is completed Related Information Each Registered Bulletin Board on page 145 Each Registered Bulletin Board You can find bulletin boards in Fax Box Polling Send Board Select the box fo...

Page 146: ...ce or Forward Email Menu Delete Document This item is displayed only when there is a stored document in the box Deletes the document stored in the box Settings Box Open Password You can set a password or change it Delete Document After Sending Setting this to On deletes the document in the box when the next request from a recipient to send the document Polling Send is completed Notify Send Result ...

Page 147: ...reasons Saving on a computer There are received documents that have not been saved on the computer because the computer is in sleep mode or for other reasons Forwarding There are received documents that have not been forwarded or failed to be forwarded 2 1 When you have not set any of the fax save forward settings or when you have set to print received documents while saving them to an external me...

Page 148: ...e steps below to display the check screen 1 Tap Job Status on the home screen 2 Tap the Job Status tab and then tap Active 3 Select the job you want to check Related Information Displaying Information when Received Faxes are Unprocessed Unread Not Printed Not Saved Not Forwarded on page 147 Checking the Fax Job History You can check the history of sent or received fax jobs such as the date time an...

Page 149: ...Faxes FAX Utility on page 314 Application for Sending Faxes PC FAX Driver on page 314 If the FAX Utility is not installed use one of the following methods and install the FAX Utility Using the EPSON Software Updater application for updating software Application for Updating Software and Firmware EPSON Software Updater on page 317 Using the disc supplied with your printer Windows users Only Related...

Page 150: ...y a recipient and click Next Selecting a recipient name fax number and so on from PC FAX Phone Book If the recipient is saved in the phone book do the steps below A Click the PC FAX Phone Book tab B Select the recipient from the list and click Add Selecting a recipient name fax number and so on from the contacts on the printer If the recipient is saved in the contacts on the printer do the steps b...

Page 151: ...the items on the cover sheet You can select the cover sheet size in Paper Size You can also select a cover sheet at a different size to the document being transmitted CClick Font if you want to change the font or font size used for the text on the cover sheet D Click Sender Settings if you want to change the sender information E Click Detailed Preview if you want to check the cover sheet with the ...

Page 152: ... Recipient Settings menu and then specify the recipient Specifying a recipient name fax number and so on directly Click the Add item enter the necessary information and then click The recipient is added to the Recipient List displayed in the upper part of the window If you have selected Enter fax number twice in the PC FAX driver settings you need to enter the same number again when you click If y...

Page 153: ...iver have been installed and the FAX Utility settings have been made before using this feature Application for Configuring Fax Operations and Sending Faxes FAX Utility on page 314 Application for Sending Faxes PC FAX Driver on page 314 If the FAX Utility is not installed install the FAX Utility using the EPSON Software Updater application for updating software cImportant To receive faxes on a comp...

Page 154: ...nder in the file name and then open the PDF file While the fax icon indicates that it is standing by you can check for new faxes instantly by selecting Check new faxes now Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number Using the Notification Window Windows When you set to notify you t...

Page 155: ...he sender in the file name and then open the PDF file Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number Information sent from the sender is displayed as the sender s number This number may not be displayed depending on the sender Canceling the Feature that Saves Incoming Faxes to the Com...

Page 156: ...roving Print Copy Scan and Fax Quality 157 Cleaning the Printer 168 Cleaning Spilled ink 169 Checking the Total Number of Pages Fed Through the Printer 169 Saving Power 170 Installing or Uninstalling Applications Separately 170 Transporting and Storing the Printer 178 ...

Page 157: ... Utility EPSON Status Monitor Related Information It is Time to Refill the Ink on page 246 It is Time to Replace the Maintenance Box on page 251 Improving Print Copy Scan and Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines blurred images or horizontal banding adjust the print quality If you want to adjust the print quality per paper make this setting first The set...

Page 158: ...gnment if you see horizontal banding at regular intervals Find and enter the number for the least separated and overlapping pattern Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If the nozzles are severely clogged a blank sheet will be printed When print quality has declined first use the nozzle check...

Page 159: ... check pattern 4 Check the printed pattern to see if the print head nozzles are clogged A All lines are printed Select No further steps are needed B or close to B Some nozzles are clogged Select and then follow the on screen instructions to clean the print head C or close to C If most lines are missing or not printed this indicates most nozzles are clogged Select to exit the nozzle check feature a...

Page 160: ...cImportant Make sure that there is enough ink in the ink tanks Visually check all ink tanks are at least a third full Low ink levels during Power Cleaning could damage the product cImportant An interval of 12 hours is required between each Power Cleaning Normally a single Power Cleaning should resolve the print quality issue within 12 hours Therefore to avoid unnecessary ink usage you must wait 12...

Page 161: ...d Information Checking and Cleaning the Print Head on page 158 Preventing nozzle clogging Always use the power button when turning the printer on and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil pen to prevent it from drying make sure the print head is capped properly t...

Page 162: ...an the paper path Loading Paper on page 32 Note Repeat this procedure until the paper is not smeared with ink If the printouts are still smeared or scuffed clean the other paper sources Cleaning the Scanner Glass and Document Mat When the following occurs clean the scanner glass and document mat When copies or scanned images are smeared When the copy or scanned area extends to include dust or stai...

Page 163: ...o remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Scanner Glass and Doc 163 ...

Page 164: ... the document mat has dried Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the ADF cover Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 164 ...

Page 165: ...or of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 165 ...

Page 166: ...se the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning liquid other than water w...

Page 167: ...rks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Translucent Film 167 ...

Page 168: ...mportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean cloth that has been dampened with water...

Page 169: ... napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap Checking the Total Number of Pages Fed Through the Printer You can check the total numbe...

Page 170: ...or 30 minutes Saving Power Control Panel 1 Select Settings on the home screen 2 Select General Settings Basic Settings 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected and then make settings Select Sleep Timer or Pow...

Page 171: ...er operating systems you cannot use Epson Software Updater Download the latest applications from the Epson website Related Information Application for Updating Software and Firmware EPSON Software Updater on page 317 Uninstalling Applications on page 174 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by ...

Page 172: ...P Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 170 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver i...

Page 173: ...ocess from one of the following options Use the software disc supplied with the printer Insert the software disc into the computer access the following folder path and then run SETUP64 EXE or SETUP EXE Driver PostScript WINX64 or WINX86 SETUP SETUP64 EXE or SETUP EXE Use the website Access your printer page from the following website download the PostScript printer driver and then run the executio...

Page 174: ...driver Select the network icon on the printer s home screen and then select the active connection method to confirm the printer s IP address Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select your printer on the screen displayed 3 Select your printer from Use 4 Click Add Note If your printer is not li...

Page 175: ...obs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remove Note I...

Page 176: ...you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the applicati...

Page 177: ...re Using Web Config When the printer can connect to the Internet you can update the firmware from Web Config 1 Access Web Config and select the Device Management tab Firmware Update 2 Click Start and then follow the on screen instructions The firmware confirmation starts and the firmware information is displayed if the updated firmware exists Note You can also update the firmware using Epson Devic...

Page 178: ...ing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Make sure there is no external USB device inserted 5 Remove all of the paper from the printer 6 Make sure there are no originals on the printer 7 Open the scanner unit with the document cover closed Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may b...

Page 179: ...If the print head is not in the position shown below move it by hand 9 Secure the print head to the case with tape Maintaining the Printer Transporting and Storing the Printer 179 ...

Page 180: ...10 Close the scanner unit 11 Make sure you install the ink tank cap securely onto the ink tank 12 Close the ink tank cover securely Maintaining the Printer Transporting and Storing the Printer 180 ...

Page 181: ...ack the printer as shown below 14 Place the printer in the plastic bag and fold it closed 15 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 181 ...

Page 182: ...e positions shown below If you lift the printer holding other positions the printer may fall or you may trap your fingers when placing the printer When carrying the printer do not tilt it more than 10 degrees otherwise the printer may fall When storing or transporting the printer place the printer in the plastic bag and fold it closed Avoid tilting the printer placing it vertically or turning it u...

Page 183: ...hen transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer The next time you use the printer make sure you remove the tape securing the print head and set the transportation lock to the unlocked Print position If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning ...

Page 184: ... as Expected 185 A Message is Displayed on the LCD Screen 244 Paper Gets Jammed 245 It is Time to Refill the Ink 246 It is Time to Replace the Maintenance Box 251 Printing Copying Scanning and Faxing Quality is Poor 253 Cannot Solve Problem 274 ...

Page 185: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 186: ...er of sheets specified for the paper Available Paper and Capacities on page 302 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 31 Paper Feeds at a Slant The following causes can be considered The installation location is inappropriate Sol...

Page 187: ... the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 31 Several Sheets of Paper are Fed at a Time The following causes can be considered The installation location is inappropriate Solutions Place the printer on a flat surface and operate in the recommended environm...

Page 188: ...pacities on page 302 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 31 Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper...

Page 189: ...ectly Solutions Load originals in the correct direction and slide the ADF edge guides against the edges of the originals Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adheres to the roller Solutions Clean the inside of the ADF Cleaning the ADF on page 164 Originals are not detec...

Page 190: ... select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 171 When you have identified the problem follow the solution disp...

Page 191: ...r the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 278 The SSIDs connected from the computer or smart device and computer are ...

Page 192: ...network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az...

Page 193: ... cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable ...

Page 194: ...y on page 170 Updating Applications and Firmware on page 176 There is a problem with the printer s status Solutions Click EPSON Status Monitor 3 on the printer driver s Maintenance tab and then check the printer status If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 There is still a job waiting to be printed Solutio...

Page 195: ...nu USB connection USBXXX Network connection EpsonNet Print Port Printer Does Not Print While Using PostScript Printer Driver Windows The following causes can be considered The Printing Language setting needs to be changed Solutions Set the Printing Language setting to Auto or PS on the control panel A large number of jobs have been sent Solutions In Windows if a large number of jobs are sent the p...

Page 196: ...etwork connection report If the report shows that the network connection failed check the network connection report and then follow the printed solutions There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer...

Page 197: ...ries copy 1 are created right click the copied driver icon and then click Remove Device The printer port is not set correctly Solutions Click Print Queue on the printer driver s Maintenance tab Make sure the printer port is set correctly as shown below in Property Port from the Printer menu USB connection USBXXX Network connection EpsonNet Print Port Cannot Print from Mac OS Make sure the computer...

Page 198: ...network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Dev...

Page 199: ...h the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the ...

Page 200: ...nnection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the steps below to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the co...

Page 201: ...can be considered There is a problem with the software or data Solutions Make sure that a genuine Epson printer driver EPSON XXXXX is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or...

Page 202: ... a Network Connection The problem could be one of the following issues The network environment has been changed Solutions When you have changed the network environment such as the wireless router or provider try making network settings for the printer again Connect the computer or smart device to the same SSID as the printer Re setting the Network Connection on page 278 Something is wrong with the...

Page 203: ... to the problem differ depending on whether or not they are connected Checking the Connection Status Use the Epson printing app to check the connection status for the smart device and the printer Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed 1 On the smart device start the Epson printing applicatio...

Page 204: ...and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings...

Page 205: ...ngs Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 278 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that you...

Page 206: ... to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General S...

Page 207: ...Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 171 When y...

Page 208: ... smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 278 The SSIDs connected from the computer or smart device and computer are diffe...

Page 209: ...rk settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Ener...

Page 210: ...s The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be rec...

Page 211: ...198 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 201 Check the following if a connection has been established The printer is recognized but scanning cannot be performed Cannot Scan Even Though a Connection has been Correctly Established Mac OS on page 214 Cannot connect to a Network The problem could be one of the following issues Something ...

Page 212: ...SID as the printer A privacy separator on the wireless router is available Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with ...

Page 213: ...802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the ste...

Page 214: ...the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable Cannot Scan Even Though a Connection has been Correctly Established Mac OS Scanning at a high resolution over a network Solutions Try scanning at a lower re...

Page 215: ...ng if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 204 Check the following if a connection has been established The printer is recognized but scanning cannot be performed Cannot Print Even Though a Connection has been Established iOS on page 205 Cannot connect to a Network The problem could be one of the following...

Page 216: ...router When Replacing the Wireless Router on page 278 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the pri...

Page 217: ...twork settings for the printer Re setting the Network Connection on page 278 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documen...

Page 218: ...cated password Make sure the user name and the password are correct on the computer and the contacts on the printer Also make sure that the password has not expired Communication error Check the Wi Fi network connection Cannot communicate with a network folder that is registered on the contacts list Check the following Make sure that Use Microsoft network sharing is enabled on the Web Config Selec...

Page 219: ...he IP Address Solutions Check the following points Make sure the DNS setting is correct Make sure each DNS setting is correct when checking the Web Config Make sure the DNS domain name is correct Cannot Send or Receive Faxes Cannot Send or Receive Faxes The following causes can be considered There are some problems in telephone wall jack Solutions Check that the telephone wall jack works by connec...

Page 220: ...Sending faxes without entering an access code in an environment in which a PBX is installed Solutions If your phone system requires an external access code to get an outside line register the access code to the printer and enter hash at the beginning of a fax number when sending The header information for outgoing faxes is not registered Solutions Select Settings General Settings Fax Settings Basi...

Page 221: ...th the recipient that the subaddress and password match The data being sent is too large Solutions You can send faxes at a smaller data size using one of the following methods When you send the fax in monochrome enable Direct Send in Fax Fax Settings Fax Send Settings Sending Many Pages of a Monochrome Document Direct Send on page 127 Using the connected phone Sending Faxes Dialing from the Extern...

Page 222: ...ender s number can be deleted from the Rejection Number List before deleting it Delete it from Settings General Settings Fax Settings Basic Settings Rejection Fax Edit Blocked Number list Or disable the Rejection Number List in Settings General Settings Fax Settings Basic Settings Rejection Fax Rejection Fax Faxes sent from numbers that have not been registered to this list are blocked when this s...

Page 223: ...Faxes Are Sent at the Wrong Size The following causes can be considered The recipient s fax machine does not support A3 size Solutions Before you send an A3 size document ask the recipient if the recipient s machine supports A3 size If you see OK Reduced Size in the fax transmission report the recipient s fax machine does not support A3 size You can print a fax transmission report from Fax More Fa...

Page 224: ...menu A memory device is not connected to the printer Solutions Connect a memory device in which you have created a folder to save faxes to the printer Once the faxes are saved in the device they are deleted from the printer s memory There is not enough free space in the device Solutions Delete unnecessary data from the device to increase the amount of free space Or connect another device that has ...

Page 225: ...tion Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson Printer Connection Checker Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software...

Page 226: ...ngs again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new ...

Page 227: ...sk assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 278 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check ...

Page 228: ...a Web Browser on page 315 7 Select the Network tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the prin...

Page 229: ...w devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound or Hardware Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound Windows XP Click the start button and select Settings Control Panel Printers and Other Hardware Printers and Faxes User authenticati...

Page 230: ... The printer is recognized but printing cannot be performed Cannot Print Even Though a Connection has been Established Mac OS on page 201 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices...

Page 231: ...mputer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Se...

Page 232: ... enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 294 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printe...

Page 233: ...u Printers Scanners or Print Scan Print Fax and then make sure the printer fax is displayed The printer fax is displayed as FAX XXXX USB or FAX XXXX IP If the printer fax is not displayed click and then register the printer fax PC FAX driver is paused Solutions Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then double click the printer fax If the print...

Page 234: ...y printing one copy at a time Lower the print quality and the resolution Change the format setting Reduce the number of images letters or fonts used in the print job 103 Printing quality has been lowered due to a lack of available memory If you do not want to lower the print quality try the following methods to reduce the size of the print job Change the format setting Reduce the number of images ...

Page 235: ...m Job Status in Job Status Delete received faxes saved in the inbox from Job Status in Job Status If you are sending a monochrome fax to a single destination you can send it by using Direct Send Divide your originals in two or more to send them in several batches 202 The line was disconnected by the recipient machine Wait for a while and then try again 203 The product cannot detect the dial tone M...

Page 236: ...has occurred Select Settings General Settings Network Settings Advanced TCP IP and then check the DNS settings Check the DNS settings for the server the computer or the access point 312 An authentication error has occurred Select Settings General Settings Network Settings Advanced Email Server Server Settings and then check the server settings 313 A communication error has occurred Print a network...

Page 237: ...older Reduce the number of documents Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image 327 The memory is full Wait until other ongoing jobs are finished 328 The destination was wrong or the destination does not exist Check the Location settings 330 An FTPS FTPS secure connection error has occurred Check the location in the destination settings ...

Page 238: ...h you have created a folder using the Create a folder to save fax data function 411 A DNS error has occurred Select Settings General Settings Network Settings Advanced TCP IP and then check the DNS settings Check the DNS settings for the server the computer or the access point 412 An authentication error has occurred Select Settings General Settings Network Settings Advanced Email Server Server Se...

Page 239: ...Settings General Settings Fax Settings Receive Settings Save Forward Settings and then check the settings of the folder selected in Save Forward Destination Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered Unnecessary applications are running Solutions Close any unnecessary applications on your computer or smart device The print...

Page 240: ...ick Options Supplies Options or Driver Select Off as the Quiet Mode setting Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating Solutions You can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the p...

Page 241: ...t Select Photos The image file is not supported Solutions x is displayed on the LCD screen when the image file is not supported by the product Use files supported by the product Memory Device Is not Recognized The memory device is set to disabled Solutions On the control panel select Settings General Settings Printer Settings Memory Device Interface and the enable the memory device Cannot Save Dat...

Page 242: ...r is left off for a long time the clock may show the wrong time Set the date and the time correctly in Settings General Settings Basic Settings Date Time Settings on the control panel The Root Certificate Needs to be Updated The root certificate has expired Solutions Run Web Config and then update the root certificate Cannot Cancel Printing from a Computer Running Mac OS X v10 6 8 There is a probl...

Page 243: ...xes is Wrong The sender s fax number set to the sender s machine is wrong Solutions The sender may have set the fax number incorrectly Contact the sender Cannot Make Calls on the Connected Telephone The phone cable is not connected correctly Solutions Connect the telephone to the EXT port on the printer and pick up the receiver If you cannot hear a dial tone through the receiver connect the phone ...

Page 244: ...ting ink pad is nearing the end of its service life It is not a user replaceable part Please contact Epson support Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part Tap OK to resume printing The printer s borderless printing ink pad has reached the end of its service life It is not a user replaceable part Please conta...

Page 245: ...or the printer are correct Recovery Mode Update Firmware The printer has started in recovery mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions In some print cy...

Page 246: ...age 302 Follow paper handling precautions Paper Handling Precautions on page 31 Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 32 Raise the ADF document support Do not load more than the maximum number of sheets specified for paper Load one sheet of paper at a time if you have loaded several sheets of paper Make sure the paper size ...

Page 247: ...um print results do not maintain low ink levels for extended periods of time To obtain optimum printing results refill the ink tanks to the upper line at least once every year To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the ink tank when your printer indicates to refill ink The yields quoted for you do not include this re...

Page 248: ...nk tank matches the ink color that you want to refill 6 While holding the ink bottle upright turn the cap slowly to remove it cImportant Epson recommends the use of genuine Epson ink bottles Be careful not to spill any ink Solving Problems It is Time to Refill the Ink Refilling the Ink Tank 248 ...

Page 249: ...he ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line If the ink does not start flowing into the tank remove the ink bottle and reinsert it However do not remove and reinsert the ink bottle when the ink has reached the upper line otherwise ink may leak Solving Problems It is Time to Refill the Ink Refilling...

Page 250: ...re the bottle upright for later use 10 Close the ink tank cover firmly 11 Follow the on screen instructions to set the ink level of the color of the ink you refilled cImportant Even if you do not refill ink up to the upper line on the ink tank you can continue using the printer To keep your printer operating at its best however fill ink tank up to the upper line and reset the ink level immediately...

Page 251: ...k Do not store the maintenance box in high or freezing temperatures Keep the maintenance box out of direct sunlight Do not drop the maintenance box or subject it to strong shocks Do not touch the openings in the maintenance box as you may get smeared with ink Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink l...

Page 252: ...ad until it is replaced to avoid ink leakage However you can perform operations that do not use ink such as scanning When the following screen is displayed the part cannot be replaced by users Contact Epson support Related Information Maintenance Box Code on page 308 Maintenance Box Handling Precautions on page 251 Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance ...

Page 253: ...anding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 32 The print quality is set to low Solutions When printing on plain paper print using a higher quality setting Control panel In the...

Page 254: ...ions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Control panel Select Settings General Settings Printer Settings and then disabl...

Page 255: ...n select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting The print quality is set to low Solutions When printing on photo paper print using a higher quality setting Control panel In the print settings select the Advanced tab if there is an Advanced tab and then select Best as the Quality Windows Select High from Quality on the printer driver s Mai...

Page 256: ...hat matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 187 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicul...

Page 257: ...r is still scuffed after selecting the Thick Paper and Envelopes setting select Short Grain Paper in the Extended Settings window of the printer driver Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as theThick paper and envelopes setting The back of the paper was printed ...

Page 258: ...olor correction has been applied Solutions When printing from the control panel or from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting Control panel Change the Fix Photo setting from Auto to any other option If changing the setting does not work select Enhance Off as the Fix Photo setting Windows printer d...

Page 259: ... the printer driver s Main tab Mac OS Select a borderless paper size from Paper Size Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expan...

Page 260: ...n setting in the application software is not within the print area Solutions Adjust the margin setting in the application so that it falls within the printable area Printable Area on page 345 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a ...

Page 261: ...n the print settings Solutions Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution da...

Page 262: ...opriate substitution fonts on the Device Settings tab in the printer properties Print Quality Is Poor While Using PostScript Printer Driver Color settings have not been made Solutions You cannot make color settings on the Paper Quality tab in the printer driver Click Advanced and then set the Color Mode setting Copy Quality is Poor Color Missing Banding or Unexpected Colors Appear in Copies The pr...

Page 263: ... of alignment Solutions Align the print head using the Print Quality Adjustment feature Adjusting the Print Quality on page 157 The bidirectional printing setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical li...

Page 264: ...t used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Adjusting the Print Quality on page 157 Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Use the Print Quality Adjustment feature If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Adj...

Page 265: ...er path is smeared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 162 The paper is curled Solutions Place the paper on a flat surface to check if it is curled If it is flatten it The printhead is rubbing the surface of the paper Solutions When copying on thick paper the print h...

Page 266: ...ad paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 32 The size of the paper is set incorrectly Solutions Select the appropriate paper size setting The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly aw...

Page 267: ...ht source or subjected to direct sunlight the original size may not be detected correctly Solutions Select the original size manually and then try again Original is too thin to detect the size automatically Solutions Select the original size manually and then try again Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered The paper path is di...

Page 268: ...h Solutions Lower the copy density setting Basic Menu Options for Copying on page 97 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions Change the reduce and enlarge setting If a moiré pattern still appears place the original at a slightly different angle Basic Menu Options for Copying...

Page 269: ...ing from the Scanner Glass There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass and Document Mat on page 162 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the ...

Page 270: ...Glass The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass You cannot scan the area within approximately 1 5 mm 0 06 in from the edge of the scanner glass Placing Originals on page 37 If the printer is placed in a location...

Page 271: ...s Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows ...

Page 272: ...essed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 37 Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals Clean the ADF and remove any dust or dirt that adheres to the originals Related Information Cl...

Page 273: ... Ultra Fine but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when ECM is disabled An...

Page 274: ...e Solutions Ask the sender to send faxes at a higher quality Cannot Solve Problem If you cannot solve the problem after trying all of the solutions contact Epson support If you cannot solve printing or copying problems see the following related information Related Information Cannot Solve Printing or Copying Problems on page 274 Cannot Solve Printing or Copying Problems Try the following problems ...

Page 275: ...t quality to decline Check if the translucent film is smeared If there are smears on the translucent film carefully wipe off the smear Cleaning the Translucent Film on page 166 Make sure that there are no paper fragments left inside the printer When you remove the paper do not touch the translucent film with your hand or the paper Check the paper Check if the paper is curled or loaded with the pri...

Page 276: ...puter or Devices Connecting to a Printer that has been Connected to the Network 277 Re setting the Network Connection 278 Connecting a Smart Device and Printer Directly Wi Fi Direct 284 Checking the Network Connection Status 292 ...

Page 277: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 278: ...e computer When Replacing the Wireless Router When you replace the wireless router make settings for the connection between the computer or the smart device and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following ...

Page 279: ...mart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the ...

Page 280: ...etwork Connection from Wi Fi to Ethernet Follow the steps below to change from a Wi Fi connection to an Ethernet connection 1 Select Settings on the home screen 2 Select General Settings Network Settings Wired LAN Setup 3 Follow the on screen instructions Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access ...

Page 281: ...you are using If you know the information for the wireless router such as SSID and password you can make settings manually If the wireless router supports WPS you can make settings by using push button setup After connecting the printer to the network connect to the printer from the device that you want to use computer smart device tablet and so on Related Information Making Wi Fi Settings by Ente...

Page 282: ...work connection status for the printer after setup is complete see the related information link below for details Note If you do not know the SSID check if it is written on the label of the wireless router If you are using the wireless router with its default settings use the SSID written on the label If you cannot find any information see the documentation provided with the wireless router The pa...

Page 283: ...er to the printer and try again If it still does not work print a network connection report and check the solution Related Information Checking the Network Connection Status on page 292 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to an wireless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Us...

Page 284: ... directly connected to the printer cannot communicate with each other through the printer The printer can be connected by Wi Fi or Ethernet and Wi Fi Direct Simple AP connection simultaneously However if you start a network connection in Wi Fi Direct Simple AP connection when the printer is connected by Wi Fi the Wi Fi is temporarily disconnected Connecting to an iPhone iPad or iPod touch using Wi...

Page 285: ...device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Start Setup 4 Tap iOS The QR code is displayed on the printer s control panel Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 285 ...

Page 286: ... Methods on the printer s control panel See the related information link below for details on connecting 6 Tap the notification displayed on the screen of the iPhone iPad or iPod touch 7 Tap Join 8 On the printer s control panel select Next 9 On the iPhone iPad or iPod touch start Epson printing app 10 On the Epson printing app screen tap Printer is not selected On the Epson Smart Panel the smart ...

Page 287: ...age 289 Connecting to Android Devices using Wi Fi Direct This method allows you to connect the printer directly to your Android device without a wireless router The following conditions are required to use this function Android 5 0 or later Epson printing app for Android Examples of Epson printing apps Install Epson printing app on the smart device in advance Note You only need to make these setti...

Page 288: ...t the printer Note Printers may not been displayed depending on the Android device If printers are not displayed connect by selecting Other OS Devices See the related information link below for connecting 8 When the device connection approval screen is displayed select Approve 9 On the printer s control panel select Complete For smart devices that have been connected to the printer before select t...

Page 289: ...ces without a wireless router Note You only need to make these settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Start Setup 4 Tap Other OS Devices The Network Name SSID and Password for Wi Fi D...

Page 290: ... screen select the SSID shown on the printer s control panel and then enter the password 6 On the printer s control panel select Next Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 290 ...

Page 291: ...t to disable all connections see the related information link below for details cImportant When Wi Fi Direct Simple AP connection disabled all computers and smart devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Note If you want to disconnect a specific device disconnect from the device instead of the printer Use one of the following methods to disconnect the ...

Page 292: ...es are disconnected Re connect the device Note that you cannot re connect from devices that do not support 5 GHz frequency range when changing to 5 GHz Depending on the region this setting may not be displayed Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Resto...

Page 293: ...r network related information by selecting the network menus you want to check 1 Select Settings on the home screen 2 Select General Settings Network Settings Network Status 3 To check the information select the menus that you want to check Wired LAN Wi Fi Status Displays the network information device name connection signal strength and so on for Ethernet or Wi Fi connections Wi Fi Direct Status ...

Page 294: ...eport 4 Print the network connection report If an error has occurred check the network connection report and then follow the printed solutions Related Information Messages and Solutions on the Network Connection Report on page 294 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code Ad...

Page 295: ... entered the SSID manually check if it is correct Check the SSID from the Network Status part on the network connection report If an wireless router has multiple SSIDs select the SSID that is displayed When the SSID is using a non compliant frequency the printer does not display them If you are using push button setup to establish a network connection make sure your wireless router supports WPS Yo...

Page 296: ...inter s network settings WEP 64 bit 40 bit WEP 128 bit 104 bit WPA PSK TKIP AES WPA2 PSK TKIP AES WPA TKIP AES WPA2 TKIP AES WPA3 SAE AES WPA2 WPA3 Enterprise WPA PSK is also known as WPA Personal WPA2 PSK is also known as WPA2 Personal E 6 Solutions Check if MAC address filtering is disabled If it is enabled register the printer s MAC address so that it is not filtered See the documentation provi...

Page 297: ...your printer and network devices after confirming the above turn off the wireless router Wait for about 10 seconds and then turn it on Then reset your network settings by downloading and running the installer from the following website http epson sn Setup Related Information Making Settings for Connecting to the Computer on page 279 E 10 Solutions Check the following Other devices on the network a...

Page 298: ...er confirming the above try the following Turn off the wireless router Wait for about 10 seconds and then turn it on Make network settings again using the installer You can run it from the following website http epson sn Setup You can register several passwords on a wireless router that uses WEP security type If several passwords are registered check if the first registered password is set on the ...

Page 299: ...h the wireless router No more devices can be connected Disconnect one of the connected devices if you want to add another one Computer and smart devices that can be connected simultaneously are connected in full in the Wi Fi Direct Simple AP connection To add another computer or smart device disconnect one of the connected devices or connect it to the other network first You can confirm the number...

Page 300: ...information with actual communication you can check whether the connection is correct In case there are multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathpi...

Page 301: ...roduct Information Paper Information 302 Consumable Products Information 307 Software Information 308 Settings Menu List 318 Product Specifications 345 Font Specifications 356 Regulatory Information 361 ...

Page 302: ... Paper suitable for printing documents Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Paper Tray Epson Business Paper A4 250 50 Epson Bright White Paper A3 250 50 Epson Bright White Ink Jet Paper A4 250 50 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Paper Tray Epson Photo Quality Ink Jet Paper...

Page 303: ...9 wide 4x7 11 in 50 20 Epson Premium Semigloss Photo Paper A3 20 A3 A4 13x18 cm 5x 7in 10x15 cm 4x6 in 50 20 Epson Photo Paper Glossy A3 20 A3 A4 13x18 cm 5x7 in 10x15 cm 4x6 in 50 20 Only printing from computer is available Commercially Available Paper Note See the following for information on available paper types for borderless and 2 sided printing Paper for Borderless Printing on page 305 Pape...

Page 304: ...ian Legal 250 50 A5 A6 B6 250 50 User Defined 2 mm 89 to 297 127 to 431 8 250 User Defined 2 mm 89 to 297 431 9 to 1200 1 User Defined 2 mm 182 to 297 257 to 431 8 250 User Defined 2 mm 182 to 297 431 9 to 1200 1 User Defined 2 mm 64 to 329 127 to 483 50 User Defined 2 mm 64 to 329 483 1 to 6000 1 1 Paper on which various forms are pre printed such as slips or securities 2 Only printing from compu...

Page 305: ...efined mm 64 to 329 483 1 to 6000 1 Only printing from computer is available Envelope Media Name Size Loading Capacity Envelopes Paper Cassette 1 Paper Cassette 2 Paper Tray Envelope Envelope 10 Envelope DL Envelope C6 Envelope C4 10 10 Paper for Borderless Printing Genuine Epson Paper Epson Business Paper Epson Bright White Paper Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper ...

Page 306: ...nk Jet Paper Related Information Available Paper and Capacities on page 302 Commercially Available Paper Plain paper Copy paper Preprinted paper Letterhead Color paper Recycled paper High quality plain paper Thick paper A3 size paper is not supported for automatic 2 sided printing For automatic 2 sided printing with User Defined paper sizes you can use 182 to 297 x 257 to 431 8 mm paper sizes Rela...

Page 307: ...ird party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Note Ink bottle codes may vary by location For the correct codes in your area contact Epson support Although the ink bottles may contain recycled materials this does not affect printer function or performance Specificat...

Page 308: ...application you are using access from that application Select Print or Print Setup from the File menu Select your printer and then click Preferences or Properties Note Operations differ depending on the application See the application s help for details Accessing the printer driver from the control panel To make settings that apply to all of the applications access from the control panel Windows 1...

Page 309: ...ar Starting the utility Access the printer driver window Click the Maintenance tab Related Information Menu Options for the Printer Driver on page 44 Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can also check the statu...

Page 310: ...r and print properly This is suitable for printing from PostScript compliant applications used for DTP Accessing the printer driver from applications To make settings that apply only to the application you are using access from that application Select Print or Print Setup from the File menu Select your printer and then click Preferences or Properties Note Operations differ depending on the applica...

Page 311: ...wing you to quickly access the printer driver If you click the printer icon and select Printer Settings you can access the same printer settings window as the one displayed from the control panel If you double click this icon you can check the status of the printer Related Information Printing a Document Using the PostScript Printer Driver Windows on page 67 Application that can print PostScript F...

Page 312: ...puter Epson Photo Epson Photo is an application that allows you to easily print images with a variety of layouts You can also perform image correction and adjust the position while viewing a preview of your document You can also brighten up your images by adding text and stamps wherever you like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish...

Page 313: ... web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network Search for and install Epson Print Enabler from Google Play Software for Scanning Application for Scanning from a Computer Epson ScanSmart This application allows you to scan documents easily and then save the sca...

Page 314: ... icon Windows 7 Windows Vista Windows XP Click the start button and select All Programs or Programs Epson Software FAX Utility Starting on Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer FAX Click Options Supplies Utility Open Printer Utility Related Information Sending a Fax from a Computer on page 149 Receiving Faxes on a...

Page 315: ...rnet Explorer and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network The following browsers are supported Microsoft Edge Internet Explorer 8 or later Firefox Chrome Safari Use the latest version Note If the administrator password has not b...

Page 316: ...ound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound 2 Right click on your printer and select Properties 3 Select the Web Service...

Page 317: ...ications Separately on page 170 Software for Managing Devices on the Network Epson Device Admin Epson Device Admin is a multifunctional application software that manages the device on the network The following functions are available Monitor or manage up to 2 000 printers or scanners over the segment Make a detailed report such as for the consumable or product status Update the firmware of the pro...

Page 318: ...ting on Mac OS Select Go Applications Epson Software EPSON Software Updater Related Information Installing the Applications Separately on page 170 Settings Menu List Select Settings on the home screen of the printer to make various settings General Settings Select the menus on the control panel as described below Settings General Settings Basic Settings Select the menus on the control panel as des...

Page 319: ...ny increase will affect the product s energy efficiency Please consider the environment before making any change Power Off Settings Your product may have this feature or the Power Off Timer feature depending on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the produc...

Page 320: ...sors that automatically detect the size of the paper However due to the characteristics of the sensors similar sizes cannot be identified and K size paper which is mainly used in China cannot be recognized correctly in the printer s initial state Select K Size Priority if you often use K size paper The original size will be recognized as K size instead of the approximate size Depending on the size...

Page 321: ...ding on the paper type setting on the Main tab of the printer driver paper may not be fed automatically Error Notice Select On to display an error message when the selected paper size or type does not match the loaded paper Paper Setup Auto Display Select On to display the Paper Setting screen when loading paper in the paper source If you disable this feature you cannot print from an iPhone iPad o...

Page 322: ...e default orientation for PCL or PostScript printing Quality Select the print quality for PCL or PostScript printing Ink Save Mode Select On to save ink by reducing the print density Print Order Last Page on Top Starts printing from the first page of a file First Page on Top Starts printing from the last page of a file Number of Copies Set the number of copies to print Binding Margin Select the bi...

Page 323: ...r changes in the page size or orientation settings cause changes in the Form value based on the stored VMI CR Function Select the line feed command when printing with a driver from a specific operating system LF Function Select the line feed command when printing with a driver from a specific operating system Paper Source Assign Set the assignment for the paper source select command When 4 is sele...

Page 324: ...print quality settings you selected there may be no difference in the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is smeared increase the time setting Bidirectional Select On to change the print direction Prints while the print head moves to the left and ...

Page 325: ...uter Wi Fi Setup Wizard Push Button Setup WPS Others PIN Code Setup WPS Wi Fi Auto Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again Tap Router Change Settings Others Disable Wi Fi Start Setup Wi Fi Direct iOS Android Other OS Devices Change Change Network Name Change Password Change Frequency Range This setting may...

Page 326: ... Information Making Wi Fi Settings by Entering the SSID and Password on page 282 Making Wi Fi Settings by Push Button Setup WPS on page 282 Making Wi Fi Settings by PIN Code Setup WPS on page 283 Connecting a Smart Device and Printer Directly Wi Fi Direct on page 284 Printing a Network Connection Report on page 294 Checking the Network Connection Status on page 292 Web Service Settings Select the ...

Page 327: ...ation compared to the printer s control panel Related Information Quick Operation Button on page 327 Basic Settings on page 328 Send Settings on page 330 Receive Settings on page 330 Report Settings on page 336 Security Settings on page 337 Check Fax Connection on page 338 Fax Setting Wizard on page 338 Quick Operation Button You can find the menu on the printer s control panel below Settings Gene...

Page 328: ... fax number and send the fax to the wrong number Dial Mode Select the type of phone system to which you have connected the printer When set to Pulse you can temporarily switch the dialing mode from pulse to tone by pressing T is entered while entering numbers on the fax top screen This setting may not be displayed depending on your region or country Line Type Select the line type to which you have...

Page 329: ...ically receives a fax Remote Receive Remote Receive When you answer an incoming fax call on a phone connected to the printer you can start receiving the fax by entering the code using the phone Start Code Set the start code of Remote Receive Enter two characters using 0 9 Rejection Fax Rejection Fax Select options to reject receiving junk faxes Rejection Number List If the other party s phone numb...

Page 330: ...t one time This helps you save on transmission costs by reducing the number of connection times Save Failure Data Saves documents that failed to be sent in the printer s memory You can resend the documents from the Job Status Wait Time for Next Original Set the time to wait for the next original The printer starts sending the fax after the time has passed Fax Preview Display Time You can preview t...

Page 331: ...Utility application You cannot enable this from printer s control panel Install the FAX Utility on the computer in advance After setting this to Yes you can change this to Yes and Print from the printer s control panel Save to Memory Device Saves received faxes as PDF files to an external memory device connected to the printer Selecting Yes and Print prints received faxes while saving them to the ...

Page 332: ...on Save Sends a notification when saving a fax to a memory device is complete Notify on Forward Sends a notification when forwarding a fax is complete Related Information Making Saving Settings to Receive Faxes on page 415 Making Forwarding Settings to Receive Faxes on page 417 Conditional Save Forward You can find the menu on the printer s control panel below Settings General Settings Fax Setting...

Page 333: ...ce connected to the printer Received documents are saved in the printer s memory temporarily before the documents are saved in the memory device connected to the printer Because a memory full error disables sending and receiving faxes keep the memory device connected to the printer Forward Forwards received faxes to another fax machine or forwards them as PDF files to a shared folder on a network ...

Page 334: ...Information Making Saving Settings to Receive Faxes with Specific Conditions on page 419 Making Forwarding Settings to Receive Faxes with Specified Conditions on page 421 Common Settings You can find the menu on the printer s control panel below Settings General Settings Fax Settings Receive Settings Save Forward Settings Common Settings Note On the Web Config screen you can find the menu below Fa...

Page 335: ...ays be possible depending on the received data If this is turned off large documents are printed at their original size on multiple sheets or a blank second page may be ejected Split Page Settings Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer Auto Rotation Rotates faxes received as landscape oriented A4 ...

Page 336: ...ch as when it is printing other jobs the printer starts printing received pages as a batch when it is available Collation Stack Since the first page is printed last output to the top the printed documents are stacked in the correct page order When the printer is running low on memory this feature may not be available Print Suspend Time Print Suspend Time During the specified time period the printe...

Page 337: ...e log at a specified time However if the number of fax jobs exceeds 30 the log is printed before the specified time Attach Fax image to report Prints a Transmission Report with an image of the first page of the sent document Select On Large Image to print the upper part of the page without reducing Select On Small Image to print the entire page reducing it to fit onto the report Report Format Sele...

Page 338: ...to an electricity failure or an incorrect operation temporarily stores backup copies of sent and received documents in its memory Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this before you give the printer to someone else or dispose of it This menu is not displayed on the Web Config screen Check Fax Connection You can find the menu on the printer s co...

Page 339: ...ws you to restrict product features for individual users to suite your work or office style Select the menus on the control panel as described below Settings General Settings System Administration Contacts Manager Register Delete Register and or delete contacts for the Fax Scan to Email and Scan to Network Folder FTP menus Frequent Register frequently used contacts to access them quickly You can a...

Page 340: ...t On to restrict product features This requires users to log into the product control panel with their user name and password before they can use control panel features In Accept Unknown User Jobs you can select whether or not to allow jobs that do not have the necessary authentication information Admin Settings Admin Password Set change and clear an administrator password Lock Setting Select whet...

Page 341: ...n page 176 Print Counter Select the menus on the control panel as described below Settings Print Counter Displays the total number of prints B W prints color prints and the total number of pages fed through the printer including items such as the status sheet from the time you purchased the printer You can also check the number of pages printed from a memory device or other functions on the Usage ...

Page 342: ...touts Fill Ink Select this feature to reset the ink levels to 100 when refilling the ink tank Ink Level Setting Select this feature to set the ink level according to the actual ink remaining Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Remove Paper Select this feature if there are still some torn piec...

Page 343: ...iguration Status Sheet Print information sheets showing the current printer status and settings Supply Status Sheet Print information sheets showing the status of consumables Usage History Sheet Print information sheets showing the usage history of the printer PS Font List Print a list of fonts that are available for a PostScript printer PCL Font List Print a list of fonts that are available for a...

Page 344: ... User Settings You can change the default settings for your frequently used scanning copying and faxing settings See the following related information for details Scan to Network Folder FTP Scan to Email Scan to Computer Scan to Memory Device Scan to Cloud Copy Settings Fax Authentication Device Status Select the menus on the control panel as described below Settings Authentication Device Status D...

Page 345: ...hen the paper thickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 48 0 mm 1 89 in D 49 0 mm 1 93 in Borderless printing A ...

Page 346: ...put Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED ADF Specifications ADF Type Auto duplex scanning Availab...

Page 347: ...137 138 NetBIOS TCP 139 Email sending When scan to mail is used from the printer SMTP server SMTP TCP 25 SMTP SSL TLS TCP 465 SMTP STARTTLS TCP 587 POP before SMTP connection When scan to mail is used from the printer POP server POP3 TCP 110 When Epson Connect is used Epson Connect Server HTTPS 443 XMPP 5222 Collecting user information Use the contacts from the printer LDAP server LDAP TCP 389 LDA...

Page 348: ...the job information when push scanning from Epson ScanSmart Printer Network Push Scan 2968 Interface Specifications For Computer Hi Speed USB For External USB Device Hi Speed USB USB 3 0 cables are not supported Fax Specifications Fax Type Walk up black and white and color fax capability ITU T Super Group 3 Supported Lines Standard analogue telephone lines PBX Private Branch Exchange telephone sys...

Page 349: ...8 9 10 11 12 13 Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Security Protocols 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES WPA2 WPA3 Enterprise 1 Only available for the HT20 2 Not supported for IEEE 802 11b 3 Infrastructure and Wi Fi Direct modes or an Ethernet connection can be used simultaneously 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with suppo...

Page 350: ...on see the following website http support epson net wifi5ghz 3 Not supported for IEEE 802 11b 4 Infrastructure and Wi Fi Direct modes or an Ethernet connection can be used simultaneously 5 Wi Fi Direct only supports WPA2 PSK AES 6 Complies with WPA2 standards with support for WPA WPA2 Personal Ethernet Specifications Standards IEEE802 3i 10BASE T 1 IEEE802 3u 100BASE TX IEEE802 3az Energy Efficien...

Page 351: ... IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Windows 7 or later Mac OS X El Capitan or later Event Manager IPv4 Windows XP Vista Mac OS X v10 6 to Yosemite Epson Connect Scan to Cloud IPv4 AirPrint Scan IPv4 IPv6 OS X Mavericks or later Fax Send a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 OS X Mountain Lion or later Secu...

Page 352: ...SB devices with independent AC power sources 2 Only insert one memory card into the multi card reader Multi card readers with more than two memory cards inserted are not supported You cannot use the following devices A device that requires a dedicated driver A device with security settings password encryption and so on A device with a built in USB hub Epson cannot guarantee all operations of exter...

Page 353: ...ll be printed Dimensions Dimensions Storage Width 515 mm 20 3 in Depth 500 mm 19 7 in Height 350 mm 13 8 in Printing Width 515 mm 20 3 in Depth 976 mm 38 4 in Height 521 mm 20 5 in Weight Approx 21 0 kg 46 3 lb Without the ink and the power cord Electrical Specifications Power Supply Rating AC 100 240 V AC 220 240 V Rated Frequency Range 50 60 Hz 50 60 Hz Rated Current 0 8 0 4 A 0 4 A Power Consum...

Page 354: ...ut condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Temperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for Ink Bottles Storage Temperature 20 to 40 C 4 to 104 F Freezing Temperature 15 C 5 F Ink thaws and is usable after approximately 2 hours a...

Page 355: ...printer correctly A 681mm B 1207 4mm C 515mm D 331mm E 740 6mm F 466 8mm See Safety Instructions in this manual to confirm the environmental conditions Related Information Safety Instructions on page 13 Product Information Product Specifications Installation Location and Space 355 ...

Page 356: ...CourierPS Nimbus Roman No4 Medium Bold Italic Bold Italic CG Times URW Classico Medium Bold Italic Bold Italic CG Omega URW Coronet Coronet URW Clarendon Condensed Clarendon Condensed URW Classic Sans Medium Bold Italic Bold Italic Univers URW Classic Sans Condensed Medium Bold Italic Bold Italic Univers Condensed Antique Olive Medium Bold Italic Antique Olive Garamond Antiqua Halbfett Kursiv Kurs...

Page 357: ...d Italic Courier 1 Letter Gothic Medium Bold Italic Letter Gothic 1 Nimbus Mono PS Regular Bold Oblique Bold Oblique CourierPS 3 Nimbus Roman No4 Medium Bold Italic Bold Italic CG Times 2 URW Classico Medium Bold Italic Bold Italic CG Omega 3 URW Coronet Coronet 3 URW Clarendon Condensed Clarendon Condensed 3 URW Classic Sans Medium Bold Italic Bold Italic Univers 2 URW Classic Sans Condensed Medi...

Page 358: ...an Medium Bold Italic Bold Italic Times 3 URW Chancery Medium Italic ITC Zapf Chancery Medium Italic 3 Symbol Symbol 4 URW Dingbats Wingdings 5 Dingbats ITC Zapf Dingbats 6 Standard Symbol SymbolPS 4 URW David Medium Bold HP David 7 URW Narkis Medium Bold HP Narkis 7 URW Miryam Medium Bold Italic HP Miryam 7 URW Koufi Medium Bold Koufi 8 URW Naskh Medium Bold Naskh 8 URW Ryadh Medium Bold Ryadh 8 ...

Page 359: ...ote Since most software handles fonts and symbols automatically you will probably never need to adjust the printer s settings However if you are writing your own printer control programs or if you are using older software that cannot control fonts refer to the following sections for symbol set details List of Symbol Sets for PCL 5 Symbol Set Name Attribute Font Classification 1 2 3 4 5 6 7 8 9 10 ...

Page 360: ...c1004 9J 8859 15ISO 9N PcTk437 9T Windows 9U PsText 10J IBM US 10U IBM DN 11U McText 12J PcMultiling 12U VeInternati 13J PcEur858 13U VeUS 14J PiFont 15U PcE Europe 17U Unicode 3 0 18N WiBALT 19L WiAnsi 19U PcBlt775 26U Pc866Cyr 3R Greek8 8G WinGrk 9G WinCyr 9R Pc851Grk 10G ISOCyr 10N Product Information Font Specifications List of Symbol Sets 360 ...

Page 361: ...ic8 8V HPWARA 9V Pc864Ara 10V Symbol 19M Wingdings 579L ZapfDigbats 14L OCR A 0O OCR B 1O OCR B Extension 3Q Code3 9 0Y EAN UPC 8Y Regulatory Information Standards and Approvals Standards and Approvals for U S Model Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN ICES 3 B NMB 3 B Product Information Regulatory Information Standards and Approvals 361 ...

Page 362: ...g extremities hands wrists feet and ankles Standards and Approvals for European Model For European users Hereby Seiko Epson Corporation declares that the following radio equipment model is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following website http www epson eu conformity C754D For use only in Ireland UK Austria Germany Liech...

Page 363: ...od stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Printers can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information...

Page 364: ...Administrator Information Connecting the Printer to the Network 365 Settings to Use the Printer 369 Managing the Printer 429 Advanced Security Settings 444 ...

Page 365: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 366: ... DHCP server or router The information to connect to the network subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols ...

Page 367: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 368: ...rver 4 Select Use for Proxy Server Settings 5 Enter the address for the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the net...

Page 369: ... Making Wi Fi Settings by Entering the SSID and Password on page 282 Making Wi Fi Settings by Push Button Setup WPS on page 282 Making Wi Fi Settings by PIN Code Setup WPS on page 283 Settings to Use the Printer Using the Print Functions Enable to use the print function through the network To use the printer on the network you need to set the port for network connection on the computer as well as ...

Page 370: ...e client computers By accessing the Windows server and linking the printer the printer driver is installed on the client computer and can be used Features Manage the printer and the printer driver in batch Depending on the server spec it may take time to start the print job because all print jobs go through the print server You cannot print when the Windows server is turned off Print Settings for ...

Page 371: ...r and then select The printer that I want isn t listed 3 Add a local printer Select Add a local printer or network printer with manual settings and then click Next 4 Select Create a new port select Standard TCP IP Port as the Port Type and then click Next 5 Enter the printer s IP address or printer name in Host Name or IP Address or Printer Name or IP Address and then click Next Example Printer na...

Page 372: ...en using the printer under the server client connection printer sharing using the Windows server make the sharing settings hereafter Checking the Port Configuration Windows Check if the correct port is set for the print queue 1 Open the devices and printers screen Desktop Settings Control Panel Hardware and Sound or Hardware Devices and Printers 2 Open the printer properties screen Right click the...

Page 373: ...nters on the print server 2 Right click the printer icon that you want to share with the clients and then click Printer Properties Sharing tab 3 Click Additional Drivers For Windows Server 2012 click Change Sharing Options and then configure the settings 4 Select versions of Windows for clients and then click OK 5 Select the information file for the printer driver inf and then install the driver U...

Page 374: ... places Height Set the vertical length of the user defined size The range you can enter here depends on the paper source which is indicated on the side of Height When you select mm in Unit you can enter up to one decimal place When you select inch in Unit you can enter up to two decimal places Paper Type Select the paper type you want to set from the pull down menu 3 Check the settings and then cl...

Page 375: ... the paper on which the printing of the back side of the paper starts in duplex printing Left Offset in Back 30 0 30 0mm Sets the horizontal position of the paper on which the printing of the back side of the paper starts in duplex printing Check Paper Width Set whether to check paper width when printing Skip Blank Page If there is a blank page in the print data set not to print a blank page PDL P...

Page 376: ...points Symbol Set Select the symbol set of the font you want to use Form 5 128lines Specify the number of lines per page CR Function Select the operation for the CR code return LF Function Select the operation for the LF code new line FF code new page Paper Source Assign Specify paper feeder assignment for PCL paper feed command PS Menu Items Explanation Error Sheet Set whether to print an error s...

Page 377: ...Select whether or not to require a PIN code when using IPP printing If you select Yes IPP print jobs without PIN codes are not saved in the printer Enable AirPrint IPP Bonjour AirPrint Scan service are enabled and IPP is established only with secure communication Configuring a Mail Server Set the mail server from Web Config Check below before setting up The printer is connected to the network that...

Page 378: ...used when authenticating so enter a valid email address that is registered to the mail server Enter between 0 and 255 characters in ASCII 0x20 0x7E except for A period cannot be the first character SMTP Server Address Enter between 0 and 255 characters using A Z a z 0 9 You can use IPv4 or FQDN format SMTP Server Port Number Enter a number between 1 and 65535 Secure Connection Select the encryptio...

Page 379: ... when The printer is not connected to a network POP3 server is down Network connection is disconnected while communicating Received incomplete data An error occurred while connecting to SMTP server Check the followings SMTP Server Address DNS Server This message appears when Connecting to a DNS server failed Name resolution for an SMTP server failed An error occurred while connecting to POP3 serve...

Page 380: ...server authentication failed Change Authentication Method to SMTP AUTH This message appears when an authentication method mismatch occurs between a server and a client The server supports SMTP AUTH SMTP server authentication failed Change Authentication Method to POP before SMTP This message appears when an authentication method mismatch occurs between a server and a client The server does not sup...

Page 381: ...ere the Shared Folder is Created and an Example of the Security on page 381 Location Where the Shared Folder is Created and an Example of the Security Depending on the location where the shared folder is created security and convenience vary To operate the shared folder from the printers or other computers the following reading and changing permissions for the folder are required Sharing tab Advan...

Page 382: ...mputer such as the file server and the shared computer Place for creating shared folder Root of drive Folder path C scan_folder Access permission via network Share Permissions Everyone Access permission on file system Security Authenticated Users 1 Log in to the computer where the shared folder will be created by the administrator authority user account 2 Start explorer 3 Create the folder on the ...

Page 383: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 383 ...

Page 384: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 384 ...

Page 385: ...up that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 385 ...

Page 386: ...ns for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 386 ...

Page 387: ...a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT permit reading and writing to another user to the shared ...

Page 388: ...or authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printe...

Page 389: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 389 ...

Page 390: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 390 ...

Page 391: ...here can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 391 ...

Page 392: ...e written or read on the shared folder from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 392 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Administrator Information Settings to Use the Printer Setting a ...

Page 393: ...3 Click Edit Administrator Information Settings to Use the Printer Setting a Shared Network Folder 393 ...

Page 394: ...full name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Administrator Information Settings to Use the Printer Setting a Shared Network Folder 394 ...

Page 395: ... shared folder from the computers of users or groups with access permission Using Microsoft Network Sharing Enable this to save a file on a shared network folder from the printer 1 Access Web Config and select the Network tab MS Network 2 Enable Use Microsoft network sharing 3 Set each item if necessary 4 Click Next 5 Confirm the settings and then click OK Administrator Information Settings to Use...

Page 396: ...r SMB Destination for scan data and fax forwarding data Network Folder FTP Contacts Configuration Comparison There are three tools for configuring the printer s contacts Web Config Epson Device Admin and the printer s control panel The differences between three tools are listed in the table below Features Web Config Epson Device Admin Printer s control panel Registering a destination Editing a des...

Page 397: ...ete If you want to change the type delete the destination and then register again 5 Enter a value for each item and then click Apply Related Information Running Web Config on a Web Browser on page 315 Destination Setting Items Items Settings and Explanation Common Settings Name Enter a name displayed in the contacts in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blan...

Page 398: ...folder in 30 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F Password Enter a password to access a network folder in 20 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F FTP Save to Enter the server name between 1 and 253 characters in ASCII 0x20 0x7E omitting ftp User Name Enter a user name to access an FTP se...

Page 399: ...ter a Name and Index Word 7 Select whether or not you assign the registered group to the frequently used group Note Destinations can be registered to multiple groups 8 Click Apply Related Information Running Web Config on a Web Browser on page 315 Registering Frequently Used Contacts When you register frequently used contacts the contacts are displayed at the top of the screen where you specify th...

Page 400: ...r Epson Device Admin only contacts can be exported from the device s property screen Also if you do not export the security related items you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file Importing Contacts Using Web Config If you have a printer that allows you to backup contacts and is compatible with this printer you can register contacts eas...

Page 401: ...acts Using Tool If you use Epson Device Admin you can back up just the contacts and edit the exported files then register them all at once It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one Exporting Contacts Save the contacts information to the file You can edit files saved in SYLK format or csv f...

Page 402: ...k OK Check that the file is saved to the specified place Importing Contacts Import the contacts information from the file You can import the files saved in SYLK format or csv format or the backed up binary file that includes the security items 1 Start Epson Device Admin 2 Select Devices on the side bar task menu 3 Select the device you want to configure from the device list 4 Click Device Configur...

Page 403: ...ress information registered to the LDAP server as the destination of an email or fax Configuring the LDAP Server To use the LDAP server information register it on the printer 1 Access the Web Config and select the Network tab LDAP Server Basic 2 Enter a value for each item 3 Select OK The settings you have selected are displayed Related Information Running Web Config on a Web Browser on page 315 L...

Page 404: ...ters or less in Unicode UTF 8 You cannot use control characters such as 0x00 0x1F and 0X7F This setting is not used when Anonymous Authentication is selected as the Authentication Method If you do not specify this leave it blank Password Enter the password for the LDAP server authentication in 128 characters or less in Unicode UTF 8 You cannot use control characters such as 0x00 0x1F and 0X7F This...

Page 405: ...nicode UTF 8 The first character should be a z or A Z Example cn uid User name Display Attribute Specify the attribute name to display as the user name Enter between 0 and 255 characters in Unicode UTF 8 The first character should be a z or A Z Example cn sn Fax Number Attribute Specify the attribute name to display when searching for fax numbers Enter a combination of between 1 and 255 characters...

Page 406: ...Address and Port Number Kerberos are incorrect Connection test failed Check the date and time on your product or server This message appears when the connection fails because the time settings for the printer and the LDAP server are mismatched Authentication failed Check the settings This message appears for the following reasons User Name and or Password is incorrect If Kerberos Authentication is...

Page 407: ...Epson Connect Device Internet connection environment Contact registration to Epson Connect Epson Connect service User and printer registration to Epson Connect Related Information Setting a Shared Network Folder on page 380 Configuring a Mail Server on page 377 Scanning From a Computer Install the software and check that the network scan service is enabled to scan via a network from the computer S...

Page 408: ...t Settings to print reports when faxes are sent received or forwarded Related Information Connecting the Printer to a Phone Line on page 408 Making the Printer Ready to Send and Receive Faxes on page 412 Making Settings for the Printer s Fax Features According to Use on page 413 Fax Settings on page 327 Configuring a Mail Server on page 377 Setting a Shared Network Folder on page 380 Making Contac...

Page 409: ...ne cable to an adapter provided for your country or region Note Remove the cap from the EXT port of the printer only when connecting your telephone to the printer Do not remove the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the t...

Page 410: ...ing See the manuals that came with the phone device for details Depending on the model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from ...

Page 411: ... Fax on the home screen 4 Pick up the handset If a message to start sending or receiving faxes is displayed as shown on the following screen the connection has been established Related Information Making the Printer Ready to Send and Receive Faxes on page 412 Making Settings to Use an Answering Machine on page 414 Making Settings to Receive Faxes Operating Only a Connected Phone on page 415 Receiv...

Page 412: ...he on screen instructions enter the sender name such as your company name your fax number Note Your sender name and your fax number appear as the header for outgoing faxes 3 Make the distinctive ring detection DRD setting If you have subscribed to a distinctive ring service from your telephone company Go to the next screen and select the ring pattern to be used for incoming faxes When you tap any ...

Page 413: ...mber when dialing and send the fax to the wrong number Related Information Connecting the Printer to a Phone Line on page 408 Making Settings to Use an Answering Machine on page 414 Receive Mode on page 329 Making Settings to Receive Faxes Operating Only a Connected Phone on page 415 Basic Settings on page 328 Making Settings for the Printer s Fax Features According to Use You can configure the pr...

Page 414: ... If you have registered recipients in Contacts using an external access code such as 0 or 9 set the Access Code to Do Not Use Otherwise you must change the code to in Contacts 5 Tap the Access Code input box enter the external access code used for your phone system and then tap OK 6 Select OK to apply the settings The access code is stored in the printer Making Settings When You Connect a Phone De...

Page 415: ... set the printer to save and or forward received faxes without conditions Note As well as using the printer s control panel you can also make settings using Web Config You can also save and or forward received faxes with conditions Making Settings to Save and Forward Received Faxes with Specific Conditions on page 418 Related Information Making Saving Settings to Receive Faxes on page 415 Making F...

Page 416: ...emory device into the printer s external interface USB port B Select Save to Memory Device C Select Yes To print the documents automatically while saving them in the memory device select Yes and Print instead D Check the message that is displayed and then tap Create A folder for saving received documents is created in the memory device E Check the message tap Close or wait until the message is cle...

Page 417: ...to an email address you also need to configure the email server settings beforehand Configuring a Mail Server on page 377 Setting a Shared Network Folder on page 380 Making Contacts Available on page 396 Color documents cannot be forwarded to another fax machine They are processed as documents that failed to be forwarded Note As well as using the printer s control panel you can use Web Config to m...

Page 418: ...e contacts list 4 Select Close to complete the Unconditional Save Forward Settings Note This completes making unconditional forwarding settings to receive faxes You can set Common Settings as necessary For details see the explanation for Common Settings in the Save Forward Settings menu If you have selected a shared folder on a network or an email address as the forwarding destination we recommend...

Page 419: ...elect General Settings Fax Settings 2 Select Receive Settings Save Forward Settings Conditional Save Forward and then tap on an unregistered box under Conditional Save Forward 3 Select the Name box and enter the name you want to register 4 Select the Condition s box to make a condition setting Sender Fax Number match If the incoming fax number matches the conditions you selected in this item the p...

Page 420: ...ng and receiving faxes keep the memory device connected to the printer Note To print received faxes at the same time tap Print to set this to On 6 Select Close to complete the Save Forward Destination Settings Note You can set the printer to send emails to people you want to notify about the results of saving faxes when saving is complete As necessary select Email Notifications set the processes a...

Page 421: ...You can also print and or save received faxes at the same time Make the settings on the Edit screen mentioned above 1 Select Settings on the printer s control panel and then select General Settings Fax Settings 2 Select Receive Settings Save Forward Settings Conditional Save Forward and then tap on an unregistered box under Conditional Save Forward 3 Select the Name box and enter the name you want...

Page 422: ...ple you want to notify about the results of forwarding faxes when the forwarding process is complete As necessary select Email Notifications set the processes and then select the destination to which you want to send notifications from the contacts list 7 Select OK until you return to the Save Forward Settings screen to complete Conditional Save Forward 8 Select the registered box for which you ma...

Page 423: ...send and receive faxes on a client computer FAX Utility must be installed on the computer connected by network or USB cable Enabling Sending Faxes from a Computer Set up the following using Web Config 1 Access Web Config click the Fax tab and then click Send Settings 2 Select Use for the PC to FAX Function The default setting value of the PC to FAX Function is Use To disable sending faxes from any...

Page 424: ...rward Settings Unconditional Save Forward Save to Computer No Related Information Running Web Config on a Web Browser on page 315 Making Basic Operation Settings for the Printer Setting the Control Panel Setup for the printer s control panel You can set up as follows 1 Access Web Config and select the Device Management tab Control Panel 2 Set up the following items as necessary Language Select the...

Page 425: ... up from the printer s control panel Settings General Settings Basic Settings Sleep Timer Power Off Timer or Power Off If Inactive Select a time to automatically turn off the printer after it has been inactive for a specific time When you are using the fax features select None or Off Note You can also set up from the printer s control panel Settings General Settings Basic Settings Power Off Timer ...

Page 426: ...g with the time server NTP server you can synchronize the time of the printer and the computer on the network The time server may be operated within the organization or published on the Internet When using the CA certificate or Kerberos authentication time related trouble can be prevented by synchronizing with the time server 1 Access Web Config and select the Device Management tab Date and Time T...

Page 427: ... printer s control panel or driver screen If you have the notification email set when the events occur you can promptly learn the status Network connection report Diagnose the network and the printer status and then print the result You can find the diagnosed error from the printer side Checking the communication status Check the communication status of server computer or client computer by using ...

Page 428: ...ificate and the printer do not match the message The name of the security certificate does not match is displayed when accessing Web Config using SSL TLS communication https This happens because the following IP addresses do not match The printer s IP address entered to common name for creating a Self signed Certificate or CSR IP address entered to web browser when running Web Config For Self sign...

Page 429: ... the control panel you will be logged off automatically if there is no activity for a certain period of time Register any user account and then select the function you want to allow such as copy and scan You can register up to 10 user accounts The risk of leakage and unauthorized viewing of data can be reduced by minimizing the numbers of functions in accordance with the business content and the r...

Page 430: ...Register 4 Enter the new password 5 Enter the password again Note You can change or delete the administrator password when you select Change or Restore Default Settings on the Admin Password screen and enter the administrator password Configuring the Administrator Password from a Computer You can set the administrator password using Web Config 1 Access Web Config and select the Product Security ta...

Page 431: ... displayed on the home screen Enabling the Lock Setting from a Computer 1 Access Web Config and click the Administrator Login 2 Enter the user name and password and then click OK 3 Select the Device Management tab Control Panel 4 On the Panel Lock select ON 5 Click OK 6 Check that is displayed on the home screen on the printer s control panel Related Information Application for Configuring Printer...

Page 432: ... Screen Job Status Original Size Auto Detection Option General Settings menu Panel Lock Printer Settings Paper Source Settings Printing Language Universal Print Settings PDL Print Configuration Auto Error Solver Memory Device Interface Thick Paper 1 Quiet Mode 1 Ink Drying Time Bidirectional Output Tray Auto Extension PC Connection via USB USB I F Timeout Setting Administrator Information Managing...

Page 433: ...nnection Check 3 Advanced Device Name TCP IP Proxy Server Email Server IPv6 Address MS Network Sharing Link Speed Duplex Redirect HTTP to HTTPS Disable IPsec IP Filtering Disable IEEE802 1X General Settings menu Panel Lock Web Service Settings Epson Connect Services General Settings menu Panel Lock Fax Settings Administrator Information Managing the Printer Administrator Settings 433 ...

Page 434: ...ve Settings Report Settings Security Settings Check Fax Connection Fax Setting Wizard General Settings menu Panel Lock Scan Settings Confirm Recipient Email Server General Settings menu Panel Lock System Administration Administrator Information Managing the Printer Administrator Settings 434 ...

Page 435: ...locked by administrator lock you can still access them from the same name menu of Settings Printer Status Print 3 Even though items on the upper level can be locked by administrator lock you can still access them from Home Description When you cannot connect to the network 4 Even though items on the upper level can be locked by administrator lock you can still access them from the same name menu o...

Page 436: ... of the status monitor s job history Select On to permit the job history to display Access to Register Delete Contacts Settings Contacts Manager Register Delete Control the registering and changing of contacts Select On to register or change the contacts Fax Recent Access Fax Recipient Recent Control the display of destination when sending and receiving a fax Select On to display the destination F...

Page 437: ...ge the settings Protection of Personal Data Control the display of the destination information on speed dial registration Select On to display the destination as Related Information Lock Setting Items for General Settings Menu on page 431 Other Lock Setting Items on page 435 Logging on to the Printer as an Administrator If the administrator password is set to the printer you need to log on as an a...

Page 438: ...rol panel and logging in to the printer The unavailable functions will be grayed out and cannot be selected From the computer when you register the authentication information to the printer driver or scanner driver you will be able to print or scan For details of the driver settings see the driver s help or manual Creating the User Account Create the user account for access control 1 Access Web Co...

Page 439: ...uct Security tab Access Control Settings User Settings 2 Click Edit for the number you want to edit 3 Change each item 4 Click Apply Return to the user setting list after a specific length of time Related Information Application for Configuring Printer Operations Web Config on page 315 Deleting the User Account Delete the account registered to access control 1 Access Web Config and select the Prod...

Page 440: ...ion for Configuring Printer Operations Web Config on page 315 Disabling the External Interface You can disable the interface that is used to connect the device to the printer Make the restriction settings to restrict printing and scanning other than via network Note You can also make the restriction settings on the printer s control panel Memory Device Settings General Settings Printer Settings Me...

Page 441: ...u want to add the printer from Printers Scanners Related Information Application for Configuring Printer Operations Web Config on page 315 Monitoring a Remote Printer Checking Information for a Remote Printer You can check the following information of the operating printer from Status by using Web Config Product Status Check the status cloud service product number MAC address etc Network Status Ch...

Page 442: ...t on left and right When the number of characters in Location exceeds 32 bytes characters exceeding 32 bytes are omitted 3 Enter the email address for sending the notification email Use A Z a z 0 9 _ and enter between 1 and 255 characters 4 Select the language for the email notifications 5 Select the check box on the event for which you want to receive a notification The number of Notification Set...

Page 443: ...s LAN interface has occurred Built in SD card failure Notice when the error of the built in SD card has occurred PDL board failure Notice when the error of the PDL substrate has occurred Related Information Configuring Email Notification on page 442 Backing Up the Settings You can export the setting value set from Web Config to the file You can use it for backing up the contacts setting values rep...

Page 444: ...ported Web Config file to the printer cImportant When importing values that include individual information such as a printer name or IP address make sure the same IP address does not exist on the same network 1 Access Web Config and then select the Device Management tab Export and Import Setting Value Import 2 Select the exported file and then enter the encrypted password 3 Click Next 4 Select the...

Page 445: ...accessing to the Epson server on the Internet from the printer such as communicating to the computer via web browser using Epson Connect and updating firmware Obtain a CA signed certificate and then import it to the printer Clearing an identification of the printer by the CA signed certification prevents impersonation and unauthorized access In addition communication contents of SSL TLS are protec...

Page 446: ... lower unintended security risks by restricting printing from specific pathways or by controlling the available functions Controlling protocols Configure the protocol settings 1 Access Web Config and then select the Network Security tab Protocol 2 Configure each item 3 Click Next 4 Click OK The settings are applied to the printer Related Information Application for Configuring Printer Operations W...

Page 447: ...ou can specify whether or not to enable SNMPv1 v2c This is used to set up devices monitoring and so on SNMPv3 Settings You can specify whether or not to enable SNMPv3 This is used to set up encrypted devices monitoring etc Related Information Controlling protocols on page 446 Protocol Setting Items on page 447 Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour ...

Page 448: ...able LLMNR Select this to enable LLMNR You can use name resolution without NetBIOS even if you cannot use DNS LPR Settings Items Setting value and Description Allow LPR Port Printing Select to allow printing from the LPR port Printing Timeout sec Enter the timeout value for LPR printing between 0 to 3 600 seconds If you do not want to timeout enter 0 RAW Port9100 Settings Items Setting value and D...

Page 449: ...ter Name Displays the IPP printer name Location Displays the IPP location SNMPv1 v2c Settings Items Setting value and Description Enable SNMPv1 v2c Select to enable SNMPv1 v2c Access Authority Set the access authority when SNMPv1 v2c is enabled Se lect Read Only or Read Write Community Name Read Only Enter 0 to 32 ASCII 0x20 to 0x7E characters Community Name Read Write Enter 0 to 32 ASCII 0x20 to ...

Page 450: ...s in chain of the CA signed Certificate also called the intermediate CA certificate It is used by the web browser to validate the path of the printer s certificate when accessing the server of the other party or Web Config For the CA Certificate set when to validate the path of server certificate accessing from the printer For the printer set to certify the path of the CA signed Certificate for SS...

Page 451: ...ng page is opened 3 Enter a value for each item Note Available key length and abbreviations vary by a certificate authority Create a request according to rules of each certificate authority 4 Click OK A completion message is displayed 5 Select the Network Security tab Next select SSL TLS Certificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 6 Click one of the downlo...

Page 452: ...email address for the mail server setting Enter the same email address as the Sender s Email Address for the Network tab Email Server Basic Related Information Obtaining a CA signed Certificate on page 451 Importing a CA signed Certificate Import the obtained CA signed Certificate to the printer cImportant Make sure that the printer s date and time is set correctly Certificate may be invalid If yo...

Page 453: ...ertificate Select a certificate s format For SSL TLS connection the Server Certificate is displayed For IPsec IP Filtering or IEEE802 1x the Client Certificate is displayed Private Key If you obtain a certificate of the PEM DER format by using a CSR created from a computer specify a private key file that is match a certificate Password If the file format is Certificate with Private Key PKCS 12 ent...

Page 454: ...tificate is issued by the printer you can update it when it has expired or when the content described changes 1 Access Web Config and select the Network Security tab SSL TLS Certificate 2 Click Update 3 Enter Common Name You can enter up to 5 IPv4 addresses IPv6 addresses host names FQDNs between 1 to 128 characters and separating them with commas The first parameter is stored to the common name a...

Page 455: ... 4 Click OK When importing is complete you are returned to the CA Certificate screen and the imported CA Certificate is displayed Related Information Application for Configuring Printer Operations Web Config on page 315 Deleting a CA Certificate You can delete the imported CA Certificate 1 Access Web Config and then select the Network Security tab CA Certificate 2 Click Delete next to the CA Certi...

Page 456: ... Encryption Strength Select the level of encryption strength Redirect HTTP to HTTPS Redirect to HTTPS when HTTP is accessed 3 Click Next A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring Printer Operations Web Config on page 315 Configuring a Server Certificate for the Printer 1 Access Web Config and select the Network Security ta...

Page 457: ...Windows Server 2008 or later support IPsec Configuring Default Policy To filter traffic configure the default policy The default policy applies to every user or group connecting to the printer For more fine grained control over users and groups of users configure group policies 1 Access Web Config and then select the Network Security tab IPsec IP Filtering Basic 2 Enter a value for each item 3 Cli...

Page 458: ...ess Select this to permit configured IP packets to pass through Refuse Access Select this to refuse configured IP packets to pass through IPsec Select this to permit configured IPsec packets to pass through Administrator Information Advanced Security Settings Encrypted Communication Using IPsec IP Filtering 458 ...

Page 459: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the printer ID Enter the printer s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 460: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the printer on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the printer on the Internet capable netwo...

Page 461: ...hentication algorithm for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Related Information Configuring Default Policy on page 457 Configuring Group Policy A group policy is one or more rules applied to a user or user group The printer controls IP packets that mat...

Page 462: ... static IPv6 address Remote Address Host Enter a device s IP address to control access The IP address must be 43 characters or less If you do not enter an IP address all addresses are controlled Note If an IP address is assigned automatically e g assigned by DHCP the connection may be unavailable Configure a static IP address Method of Choosing Port Select a method to specify ports Service Name If...

Page 463: ...e maximum Example 25 80 143 5220 If you do not enter a port number all ports are controlled IKE Version Select IKEv1 or IKEv2 for IKE Version Select one of them according to the device that the printer is connected to IKEv1 The following items are displayed when you select IKEv1 for IKE Version Items Settings and Explanation Authentication Method If you select IPsec for Access Control select an op...

Page 464: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the printer s ID that matches to the type of ID You cannot use and for the first characte...

Page 465: ...ings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the key exchange algorithm for IKE ...

Page 466: ...river and the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin the Epson printer driver and the Epson scanner driver LPR TCP 515 Any port Forwarding LPR data RAW Port9100 TCP 9100 Any port Forwarding RAW data IPP IPPS TCP 631 Any port Forwarding data of IPP IPPS printing WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 ...

Page 467: ...NetBIOS Datagram Service Local UDP 138 Any port NetBIOS Session Service Local TCP 139 Any port NetBIOS Name Service Remote UDP Any port 137 CIFS client forwarding scan data and received fax data to a folder NetBIOS Datagram Service Remote UDP Any port 138 NetBIOS Session Service Remote TCP Any port 139 HTTP Local TCP 80 Any port HTTP S server forwarding data of Web Config and WSD HTTPS Local TCP 4...

Page 468: ...rily to change the printer settings Receiving access from a specified IP address only This example allows a specified IP address to access the printer Default Policy IPsec IP Filtering Enable Access Control Refuse Access Group Policy Enable this Group Policy Check the box Access Control Permit Access Remote Address Host IP address of an administrator s client Note Regardless of policy configuratio...

Page 469: ...cess point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want to use the printer on a Wi Fi network click Wi Fi Setup and select or enter an SSID Note You can share settings between Ethernet and Wi Fi 3 Click Next A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring...

Page 470: ...ation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS EAP TTLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings High AES256 3DES Middle AES256 ...

Page 471: ... printer s user ID and or certificate protocol is incorrect Server ID Error Authentication has failed since the server ID of the server certificate and the server s ID do not match Server Certificate Error Authentication has failed since there are the following errors in the server certificate The server certificate is out of date The chain of the server certificate is incorrect CA Certificate Err...

Page 472: ...t to disable Disable IPsec IP Filtering Disable IEEE802 1X 4 Select Start Setup on the confirmation screen Problems Using Network Security Features Forgot a Pre shared Key Re configure a pre shared key To change the key access Web Config and select the Network Security tab IPsec IP Filtering Basic Default Policy or Group Policy When you change the pre shared key configure the pre shared key for co...

Page 473: ...t be used IPsec communication cannot be performed Disable IPsec using the printer s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address registered for the printer s Web Config Network Security tab IPsec IP Filtering Basic Group Policy Local Address Printer may not be found Use a static IP address The IP address of the c...

Page 474: ...ring on page 457 Cannot Access the Printer or Scanner after Configuring IEEE802 1X The settings of IEEE802 1X are incorrect Disable IEEE802 1X and Wi Fi from the printer s control panel Connect the printer and a computer and then configure IEEE802 1X again Related Information Configuring an IEEE802 1X Network on page 469 Problems on Using a Digital Certificate Cannot Import a CA signed Certificate...

Page 475: ...n the common name If a comma is entered the Common Name is divided at that point If only a space is entered before or after a comma an error occurs Related Information Updating a Self signed Certificate on page 454 Cannot Create a CSR The Common Name has not been entered The Common Name must be entered Unsupported characters have been entered to Common Name Organization Organizational Unit Localit...

Page 476: ...ate and time using Web Config EpsonNet Config or the printer s control panel Invalid password Cause The password set for CA certificate and entered password do not match What to do Enter the correct password Invalid file Cause You are not importing a certificate file in X509 format What to do Make sure that you are selecting the correct certificate sent by a trusted certificate authority Cause The...

Page 477: ...e private key file If the certificate is the PKCS 12 format and it is obtained from a CSR using a computer create a file that contains the private key Cause You have re imported the PEM DER certificate obtained from a CSR using Web Config What to do If the certificate is the PEM DER format and it is obtained from a CSR using Web Config you can only import it once Setup failed Cause Cannot finish t...

Page 478: ...t you can use the device from the authentication system 1 Access Web Config and then select the Epson Open Platform tab Product Key or License Key 2 Enter a value for each item Serial Number The serial number of the device is displayed Epson Open Platform Version Select the version of Epson Open Platform The corresponding version varies depending on the authentication system Product Key or License...

Page 479: ...Where to Get Help Technical Support Web Site 480 Contacting Epson Support 480 ...

Page 480: ...m the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending o...

Page 481: ...formation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts ...

Page 482: ... No 17 Serpong Banten 082120090084 082120090085 esstag epson indonesia co id esstag support epson indonesia co id SEMARANG Epson Sales and Service Semarang Komplek Ruko Metro Plaza Block C20 Jl MT Haryono No 970 Semarang JAWA TENGAH 024 8313807 024 8417935 esssmg epson indonesia co id esssmg support epson indonesia co id JAKARTA Epson Sales and Service Jakarta MANGGA DUA Ruko Mall Mangga Dua No 48...

Page 483: ... Saimin Ruko Villa Bukit Mas RM 11 Kec Dukuh Pakis Surabaya 60225 031 5120994 sby technical epson indonesia co id sby admin epson indonesia co id YOGYAKARTA Epson Service Center Yogyakarta YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 0274 581 065 ygy technical epson indonesia co id ygy admin epson indonesia co id JEMBER Epson Service Center Jember JL Panglima Besar Sudirman Ruko no 1D Je...

Page 484: ...pson indonesia co id bdj technical epson indonesia co id DENPASAR EPSON SALES AND SERVICE Denpasar JL MAHENDRADATA NO 18 DENPASAR BALI 0361 3446699 9348428 dps admin epson indonesia co id dps technical epson indonesia co id JAKARTA EPSON SALES AND SERVICE CILANDAK CIBIS Business Park Tower 9 LT MEZZANINE Jalan TB Simatupang No 2 Jakarta Selatan DKI JAKARTA 12560 021 80866777 esscibis support1 epso...

Page 485: ...nload and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except public holidays Help for Users in the Philippines To obtain technical support a...

Page 486: ...cessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get Help Contacting Epson Support Help for Users in the Philippine...

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