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Epson EcoTank M2140, User Manual

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Epson EcoTank M2140 User Manual Download Page 136

136

Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Message Appears Prompting You to Reset the Ink Level
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

LCD code

Condition/solution

(E-01)

A printer error has occurred. Turn the product off and back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.

(E-02)

A scanner error has occurred. Turn the product off and back on again.

(W-01)

Paper is jammed in the product. Remove the jammed paper, then press the button
indicated on the LCD screen to clear the error. If the error continues, turn the product
off and back on again.

(I-41)

The

Paper Setup Auto Display

option is disabled. You must enable

Paper Setup

Auto Display

to use certain features.

Recovery Mode A firmware update has failed. Try updating the firmware again. If you still receive this

error message, contact Epson for support.

Summary of Contents for EcoTank M2140

Page 1: ...M2140 User s Guide ...

Page 2: ......

Page 3: ...r Off Timer Setting from the Control Panel 18 Loading Paper 20 Loading Paper in the Cassette 20 Loading Paper in the Rear Paper Feed 25 Paper Loading Capacity 29 Double sided Printing Capacity 29 Compatible Epson Papers 30 Selecting the Paper Settings Control Panel 31 Paper or Media Type Settings Control Panel 32 Paper or Media Type Settings Printing Software 32 Selecting the Default Paper Source ...

Page 4: ...nded Settings Windows 55 Extended Settings Windows 56 Printing Your Document Windows 57 Locking Printer Settings Windows 58 Locked Setting Options 60 Selecting Default Print Settings Windows 60 Changing the Language of the Printer Software Screens 61 Changing Automatic Update Options 63 Printing with the Built in Epson Driver Windows 10 S 64 Selecting Print Settings Windows 10 S 64 Printing on a M...

Page 5: ...ts as a Searchable PDF Using Epson Scan 2 93 Refilling Ink and Replacing the Maintenance Box 95 Ink Safety Precautions 95 Check Ink Level 97 Checking the Ink Level on Your Product 97 Checking Ink and Maintenance Box Levels Windows 98 Checking Ink and Maintenance Box Levels Mac 99 Disabling Special Offers with Windows 101 Purchase Epson Ink 102 Ink Bottle and Maintenance Box Part Numbers 103 Refill...

Page 6: ...g the Paper Rollers 129 Transporting Your Product 132 Solving Problems 136 Product Status Messages 136 Message Appears Prompting You to Reset the Ink Level 137 Running a Product Check 137 Resetting Control Panel Defaults 139 Solving Setup Problems 140 Noise After Filling the Ink 140 Software Installation Problems 140 Solving Copying Problems 141 Product Makes Noise But Nothing Copies 141 Product M...

Page 7: ...tout 158 Solving Scanning Problems 159 Scanning Software Does Not Operate Correctly 160 Cannot Start Epson Scan 2 160 Solving Scanned Image Quality Problems 161 Image Consists of a Few Dots Only 161 Line of Dots Appears in All Scanned Images 162 Straight Lines in an Image Appear Crooked 162 Image is Distorted or Blurry 162 Image Colors are Patchy at the Edges 163 Image is Too Dark 163 Back of Orig...

Page 8: ...Electrical Specifications 175 Environmental Specifications 175 Interface Specifications 175 Safety and Approvals Specifications 176 Notices 177 Important Safety Instructions 177 General Product Safety Instructions 177 LCD Screen Safety Instructions 179 Binding Arbitration and Class Waiver 179 Trademarks 182 Copyright Notice 183 libTIFF Software Acknowledgment 183 A Note Concerning Responsible Use ...

Page 9: ...9 M2140 User s Guide Welcome to the M2140 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...are Updates Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Changing LCD Screen Language Parent topic Product Basics Control Panel Buttons and Lights 1 power button and light 2 LCD screen 3 help button 4 Arrow buttons and OK button ...

Page 11: ... topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button You see this screen 3 Select Printer Setup and press the OK button ...

Page 12: ...t a language and press the OK button 6 Press the home button to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 13: ...13 Product Parts Front 1 Control panel 2 Ink tank cover 3 Ink tank 4 Paper cassette cover 5 Front cover 6 Output tray Parent topic Product Parts Locations ...

Page 14: ...14 Product Parts Inside 1 Document cover 2 Scanner glass 3 Print head 4 Paper cassette edge guides 5 Paper cassette 6 Output selector 7 Printer cover Parent topic Product Parts Locations ...

Page 15: ...ly for free updates to your product software Visit epson com jm support and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On th...

Page 16: ... Store selecting Updates searching for a software update option for Epson Software and selecting Update Parent topic Product Basics Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Setting fro...

Page 17: ...screen 5 Press the left or right arrow button to move the cursor and press the up or down arrow button to adjust the number of minutes of inactivity before the product enters sleep mode Then press the OK button 6 Press the home button to exit Parent topic Using Power Saving Settings ...

Page 18: ... panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Power Off Timer and press the OK button ...

Page 19: ...s screen 5 Select the length of time after which you want the product to automatically turn off when it is not in use Then press the OK button 6 Press the home button to exit Parent topic Using Power Saving Settings ...

Page 20: ... Compatible Epson Papers Selecting the Paper Settings Control Panel Paper or Media Type Settings Printing Software Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Open the paper cassette co...

Page 21: ...21 2 Pull out the paper cassette until it stops Note You cannot remove the paper cassette 3 Slide the edge guides outward ...

Page 22: ...ng Insert paper into the cassette with the printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper load paper using the guide line as shown ...

Page 23: ...23 For 8 5 13 inches 216 330 mm paper load paper using the guide line as shown Insert up to 10 envelopes with the printable side facedown and flap edge left as shown ...

Page 24: ...the product until it stops 7 Select the size and type of the paper you loaded on the product LCD screen and select OK If your paper size is not displayed select User Defined Note If you are printing on letterhead select Letterhead as the paper type and make sure you select the correct paper size setting 8 Do one of the following Close the paper cassette cover ...

Page 25: ...the tabs on the edge guides and does not stick out from the rear of the cassette If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try loading one envelope at a time Load letterhead or pre printed paper top edge first Check the paper package for any additional loading...

Page 26: ...way 2 Do one of the following Insert one sheet of paper printable side up and short edge first at the center of the rear paper feed slot Load one envelope in the center of the rear paper feed slot Load it printable side up and flap edge left ...

Page 27: ...er 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm 3 Slide the edge guides against the paper but not too tightly 4 If you loaded envelopes or thick paper open the paper cassette cover lower the output selector to eject paper to the front of the printer and leave the paper cassette cover open ...

Page 28: ...ly one sheet or envelope at a time Load paper short edge first and printable side up Load letterhead or pre printed paper top edge first If you have trouble loading an envelope press it flat before loading it Do not load an envelope that is curled folded or too thin or that has a plastic window Check the paper package for any additional loading instructions Parent topic Loading Paper Related refer...

Page 29: ...on High Quality Ink Jet Paper 100 sheets Epson Premium Presentation Paper Matte 20 sheets Epson Premium Presentation Paper Matte Double sided 1 sheet Thick paper 25 to 68 lb 91 to 256 g m Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm 1 sheet User defined 4 1 5 8 inches 105 148 mm to 11 7 17 inches 297 431 8 mm 1 sheet Envelopes 10 envelopes Parent ...

Page 30: ...e sided on the following paper types Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Envelopes Parent topic Loading Paper Compatible Epson Papers You can purchase genuine Epson ink maintenance boxes and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Note Paper med...

Page 31: ...Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel on the product Note These settings appear automatically when paper is inserted if you set the Paper Setup Auto Display setting to On 1 Press the home button if necessary 2 ...

Page 32: ...er Epson Bright White Paper Plain Paper Epson High Quality Ink Jet Paper Hi Quality Plain Paper Epson Presentation Paper Matte Presentation Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Envelope Envelope Parent topic Selecting the Paper Settings Control Panel Paper or Media Type Settings Printing Software For this paper Select this pape...

Page 33: ...Matte Thick paper 25 to 68 lb 91 to 256 g m Thick Paper Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Se...

Page 34: ...t the paper source options you want to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper size and type for each paper source A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper Letter or A4 if the wrong size is selected Off Error Notice Paper Size Notice Select On for either of th...

Page 35: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 36: ... may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping 3 Close the document cover gently to keep your original in place Caution Do not push down on the document cover or scanner glass or you may damage the product Parent topic Placing Originals on the Product Related topics Copying Scanning ...

Page 37: ...n special papers 1 Place your original document or photo on the scanner glass 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the left or right arrow button to select Copy and press the OK button You see this screen 5 To print more than one copy press the up or down arrow button to select the number up to 99 6 Press the left or right arrow button t...

Page 38: ... the copies You see this screen 8 Press the down arrow button to view the individual settings You see this screen 9 To change the print settings press the left or right arrow button and select the necessary settings When you are finished press the OK button ...

Page 39: ... your originals or copies 1 2 Sided Density Varying levels Adjusts the lightness or darkness of copies Paper Size Various settings Selects the paper size Paper Type Various settings Selects the paper type Paper Setting Paper Cassette Rear Paper Feed Slot Selects the paper source Reduce Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the image to fit the paper ...

Page 40: ... individual sheet 2 up Copies multiple page documents onto one sheet Scroll down and select the document orientation and layout order settings as necessary Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text Image Photo Text Image Best Parent topic Copying ...

Page 41: ...uct Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software on...

Page 42: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 43: ...ption 10 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To preview your job before printing select Print Preview 13 To save your print job as a project that can be modified and...

Page 44: ... of the available options in the Multi Page menu to set up your multi page print job 2 Up and 4 Up Prints 2 or 4 pages on one sheet of paper Click the Page Order button to select page layout and border options 2 1 Poster 2 2 Poster 3 3 Poster 4 4 Poster Prints one image on multiple sheets of paper to create a larger poster Click the Settings button to select image layout and guideline options Pare...

Page 45: ...nual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side recommended for paper types that do not support automatic duplexing Manual Short edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side re...

Page 46: ...46 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 47: ... to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the av...

Page 48: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 49: ...t to Page option to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select o...

Page 50: ...lable for all types of printing Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any...

Page 51: ...tions in the Tone Correction window to customize the image tone for your print job Gamma Adjusts the midtone density of the image Brightness Adjusts the overall lightness and darkness of the image Contrast Adjusts the difference between the light and dark areas of the overall image ...

Page 52: ...s in low resolution images such as screen captures or images from the Web Emphasize Light Text and Lines Adjusts the weight of light text and printed lines to increase visibility Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topi...

Page 53: ...uter name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More ...

Page 54: ...54 You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 55: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 56: ...ngs Windows Parent topic Printing with Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page conta...

Page 57: ...andard Resolution Reduces the resolution of print data to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead paper recycled p...

Page 58: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 59: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 60: ...ct the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers 2 sided printing Off Allows printing on one side of the paper only On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on ...

Page 61: ... print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Win...

Page 62: ...ter Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows ...

Page 63: ...side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for u...

Page 64: ...he Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a document for printing 2 Select the print command in your application Note You may need to select a print icon...

Page 65: ... window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 66: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 67: ...67 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 68: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 69: ...for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the S...

Page 70: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 71: ...w check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu ...

Page 72: ...h to print from 10 Select the type of paper you loaded as the Media Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 11 Select the Print Quality setting you want to use 12 Select any of the available print options Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related tasks Printing Your Document M...

Page 73: ...rent topic Selecting Basic Print Settings Mac Print Options Mac You can select any of the print options to customize your print Some options may be unavailable depending on other settings you have chosen Mirror Image Lets you flip the printed image horizontally Parent topic Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select ...

Page 74: ...ions Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the ...

Page 75: ...o sided Printing Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 76: ...ble sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings pop up menu to set up your double sided print job Long Edge binding Orients...

Page 77: ...ide of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select ...

Page 78: ...rease print speed High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a sha...

Page 79: ...nt Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Double sided Printing Settings Mac Selecting Printing Preferences Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 80: ...ck or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document Mac Cancelling Printing Using a Product Button If you need to cancel printing press the stop button on your product Parent topic Printing from...

Page 81: ...nel buttons Your product automatically selects default scan settings but you can view or change them as necessary When scanning to a memory card you can change the scan settings using the product s LCD screen If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the pro...

Page 82: ...ant to use and resize your image if necessary from an option screen on your computer Note This works with MAPI type email such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer Custom saves your scan using custom settings you have selected with the Event Manager custom scan settings option 5 Press the start button to start scanning Chan...

Page 83: ...the Event Manager window Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and in...

Page 84: ...84 You see an Epson Scan 2 window like this ...

Page 85: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 86: ...86 You see an Epson Scan 2 window like this ...

Page 87: ...Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain softwar...

Page 88: ...88 You see this window ...

Page 89: ...lays the results in the Epson Scan 2 window 7 Select any of the additional settings that you want to use on the Main Settings tab 8 Click the Advanced Settings tab and select any settings that you want to use 9 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 10 Enter the file name for your s...

Page 90: ...Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save multiple pages in a single file you must select a file format that supports multiple pages such as PDF or Multi TIFF If you select another file format each scanned image or page is saved as a separate file Parent topic Scanning in Epson Scan 2 Additional Scanning Settings Advanced Sett...

Page 91: ... skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white Dual Image Output Scans the original image twice using different output settings Windows only Parent topic Scanning in Epson Scan ...

Page 92: ...g disadvantages Larger file sizes It takes longer to scan your originals send receive your scans by email or fax and to print your scans The image may become too large to fit on your display or print on paper If you plan to enlarge a scanned image so you can print it at a larger size you may need to increase the resolution from the default resolution set by Epson Scan 2 Follow these guidelines to ...

Page 93: ...al Character Recognition OCR and then embedded in the scanned original 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 Select Searchable PDF as the Image Format setting 6 Select Options from the Image Format list You see this window 7 Select any of the options on the General tab 8 ...

Page 94: ...0 Select the Security tab if you want to add a password to the PDF or protect printing or editing properties 11 Click OK 12 Confirm the File Name setting and select a Folder setting for your document 13 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 ...

Page 95: ... user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to ensure the ink level do...

Page 96: ... on the ink tank could damage the product Epson recommends filling the ink tank to the upper line when the product is not operating After bringing an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporti...

Page 97: ...line on the ink tank Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these...

Page 98: ...ow and you can check your ink level at any time using a utility on your Windows computer 1 To check your ink and maintenance box levels access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click You see a window like this ...

Page 99: ... instructions As a precaution perform regular visual inspections of the ink tank to ensure the ink level does not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Level Related tasks Refilling the Ink Tank Checking Ink and Maintenance Box Levels Mac You can check your ink level using a util...

Page 100: ...nce box as needed Note To update or refresh the displayed ink level click Update Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it ...

Page 101: ...duct Parent topic Check Ink Level Related tasks Refilling the Ink Tank Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers...

Page 102: ...ller visit epson com jm or call your nearest Epson sales office Note This product is designed to work with genuine Epson inks Non Epson ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The ink bottle that is used for initial product setup has a lower yield due to the ink charging process This process is carried out the first time you turn on ...

Page 103: ... before you begin You can continue to use the product even if the ink tank is not filled all the way However for the most accurate ink level monitoring fill all the ink tank up to the upper line Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimat...

Page 104: ...your product 2 Press the home button if necessary 3 Select Maintenance and press the OK button You see this screen 4 Select Reset Ink Level and press the OK button 5 Open the ink tank cover then open the ink tank cap ...

Page 105: ...op of the bottle after its cap is removed Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 106: ...e along the slot in front of the filling port then slowly stand the bottle up to insert it 8 Wait for the ink to fill the tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line ...

Page 107: ...ce the bottle cap and tighten it Store the bottle upright for later use 10 Close the ink tank cover 11 Press the start button 12 Press the start button again to reset the ink level Caution If you reset the ink level without refilling the ink tank to the upper line you may print without enough ink in the tank and damage your printer Before you print make sure you visually check the ink level of the...

Page 108: ...k Do not touch the green chip on the side of the maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop the maintenance box or subject it to strong shocks If you cannot replace the cover the maintenance box may not be installed correctly Remove and reinstall the maintenance box Do not ...

Page 109: ...t quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning th...

Page 110: ...print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Press the home button if necessary 4 Select Maintenance and press the OK button You see this screen 5 Press the OK button to select Nozzle Check ...

Page 111: ...111 You see this screen 6 Press the start button to print The nozzle check pattern is printed 7 Check the printed pattern to see if there are gaps in the lines Print head is clean ...

Page 112: ...o clean the print head Parent topic Print Head Nozzle Check Related concepts Power Cleaning Related tasks Loading Paper in the Cassette Refilling the Ink Tank Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Lo...

Page 113: ...of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Nozzle Check You see a window like this 5 Click Print ...

Page 114: ...d needs cleaning 7 If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related concepts Power Cleaning Related tasks Loading Paper in the Cassette Refilling the Ink Tank Cleaning the Print Head Using a Computer Utility ...

Page 115: ... low You must refill the ink tank first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper i...

Page 116: ...ss the OK button and press the start button to run a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 6 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print H...

Page 117: ...click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning...

Page 118: ...re are gaps in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least six hours Then try cleaning the print head again If quality still does not improve run a Power ...

Page 119: ...re the ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause the maintenance box to reach its capacity sooner When the maintenance box is full you need to replace it to continue printing Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Related tasks ...

Page 120: ...opic Power Cleaning Related tasks Refilling the Ink Tank Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer Note After running a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the cas...

Page 121: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tank ...

Page 122: ... topic Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the cassette 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Alignment and press the OK button 6 Do on...

Page 123: ...ent 9 Press the OK button when you are finished Parent topic Print Head Alignment Related tasks Loading Paper in the Cassette Cleaning the Paper Guide If you see ink on the back of a printout or if printouts are smeared or scuffed you can clean the paper guide roller to remove any excess ink 1 Make sure there are no errors on the LCD screen 2 Load plain paper in the cassette in this size Letter 8 ...

Page 124: ...ding Paper in the Cassette Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path the print head path inside the printer may be smeared with ink To clean the print head path use the following Several cotton swabs cup 60 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any...

Page 125: ...125 2 Unplug the power cable 3 Disconnect any connected cables 4 Open the printer cover 5 Using the flashlight check the translucent film shown here for ink smears ...

Page 126: ... too hard on the film or you may dislocate the anchor springs and damage your product 7 Use a new dry cotton swab to dry the translucent film 8 Repeat steps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry close the printer cover 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Adjusting Print Quality Related tasks Clea...

Page 127: ... product by checking the sheet counter 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The ...

Page 128: ...he Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 129: ...ubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean the ou...

Page 130: ...130 3 Disconnect any connected cables 4 Slide out the paper cassette and remove the paper 5 Make sure the ink tank cap is securely closed ...

Page 131: ...uct 7 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 8 Return the product to its normal position Caution Do not leave the product on its side for an extended period of time 9 Replace the paper slide in the paper cassette and connect the power cord and any interface cables ...

Page 132: ...istance prepare it for transportation as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Do not lift the product by gripping the scanner unit Make sure you lift using the handholds on the bottom of the product ...

Page 133: ...nel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Open the printer cover and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the...

Page 134: ...134 6 Disconnect any connected cables 7 Open the ink tank cover and make sure that the ink tank cap is installed securely 8 Close the ink tank cover ...

Page 135: ...in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 136: ...blems with your product by checking the messages on its LCD screen LCD code Condition solution E 01 A printer error has occurred Turn the product off and back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support E 02 A scanner error has occurred Turn the product off and back on again W 01 Paper is jammed in the product Remove the jammed paper the...

Page 137: ...s on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to ensure the ink ...

Page 138: ...start button The nozzle check pattern is printed 7 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected ...

Page 139: ...Epson Parent topic Solving Problems Related concepts Uninstall Your Product Software Print Head Cleaning Print Head Alignment Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary ...

Page 140: ...arge improperly and use excess ink the next time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic S...

Page 141: ...uct Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a While Parent topic Solving Problems Product Makes Noise But Nothing Copies If your product makes a noise but nothing copies try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary If the nozzle check page does not print but the product s power ...

Page 142: ...ental conditions Be sure to insert the paper cassette all the way into your product If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the specifications for your product If paper jams when you print on both sides of the paper try loading fewer sheets Make sure the pape...

Page 143: ...the Rear Paper Feed Loading Paper in the Cassette Selecting the Paper Settings Control Panel Cleaning the Paper Guide Paper Jam Problems in the Front of the Product If you see a message that paper has jammed in the front of the product follow the steps here 1 Cancel the print job if necessary 2 Open the front cover ...

Page 144: ... from the front of the printer 5 Raise the output selector 6 Close the front cover 7 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems ...

Page 145: ...re Warning Never touch the buttons on the control panel while your hand is inside the product If the product starts operating it may cause an injury Do not touch any protruding parts inside the product 1 Cancel the print job if necessary 2 Lift the printer cover until it clicks into place and remove any jammed paper inside ...

Page 146: ...the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover follow the steps here 1 Cancel the print job if necessary ...

Page 147: ...Carefully remove any jammed paper from inside the product 3 Remove any jammed paper from the rear cover 4 Press the buttons and reattach the rear cover 5 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions ...

Page 148: ... the Product Paper Jam Problems in the Rear Cover Paper or Media Type Settings Printing Software Related tasks Selecting the Paper Settings Control Panel Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If ...

Page 149: ... Check Product Icon Does Not Appear in Windows Taskbar If you do not see your product icon in the Windows taskbar first try restarting your computer If that does not work try this solution 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control...

Page 150: ...r product is connected to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings ...

Page 151: ... 3 Restart your computer and try printing again Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Printing Software Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Solving Page Layout ...

Page 152: ...c Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software if available Run a print head nozzle ...

Page 153: ...gs Windows Selecting Page Setup Settings Mac Loading Paper in the Rear Paper Feed Loading Paper in the Cassette Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings win...

Page 154: ...m the edges of the scanner glass Make sure you selected the correct margins for your paper size in your printing program Be sure to select the correct Original Size setting for your original in the Copy settings You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Set...

Page 155: ...rk Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off an...

Page 156: ...ure your paper meets the specifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Remove each sheet from the output tray as it is printed Turn off any high speed settin...

Page 157: ...y Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Note Your product will not operate properly while tilted at an angle Place it on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Chec...

Page 158: ... utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Head Alignment Related references Paper or Media Type Settings Printing Software Paper or Media Type Settings Control Panel Related tasks Cleaning the...

Page 159: ...ou will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable Parent topic Solving Print Quality ...

Page 160: ...art Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are securely connected at both ends Make sure Epson Scan 2 is selected as your scanning program Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart Epson Scan 2 Check the connection setting and test ...

Page 161: ...ge on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image E...

Page 162: ...s on the Scanner Glass Image is Distorted or Blurry If a scanned image appears distorted or blurry try these solutions Do not move your original or your product during scanning Your product will not operate properly while tilted at an angle Place your product on a flat stable surface that extends beyond its base in all directions Adjust these Epson Scan 2 settings if available and try scanning aga...

Page 163: ...our scanned image try these solutions Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 settings if available and try scanning again Select the Advanced Settings tab and adjust the Brightness setting If the Image Type is set to Black White select Text Enhancement If the Image Type is set to Color or Grayscale change the Text Enhancement setting to...

Page 164: ...f the Image Type setting is Color or Grayscale adjust the Contrast setting If the Image Type setting is Black White or Grayscale adjust the Color Enhance setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Scanned Image Edges are Cropped If the edges of a scanned image are c...

Page 165: ...r product then click EPSON Printer Software Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Ope...

Page 166: ...5 Double click the Uninstaller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product n...

Page 167: ...try Telephone Argentina 54 11 5167 0300 0800 288 37766 Bolivia 800 100 116 Brazil State capitals and metropolitan areas 3004 6627 Other areas 0800 377 6627 0800 EPSONBR Chile 56 2 2484 3400 Colombia Bogota 57 1 592 2200 Other cities 018000 915235 Costa Rica 800 377 6627 Dominican Republic 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Mexico Mexico City 52 55 13...

Page 168: ... from a mobile phone If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Parent topic Solving Problems ...

Page 169: ...tions Electrical Specifications Environmental Specifications Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server...

Page 170: ... 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com jm support select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any t...

Page 171: ...102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technica...

Page 172: ...ea Specifications Single sheets 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 81 inches 46 mm minimum 3 Reduced print quality area bottom 1 73 inches 44 mm minimum Envelopes ...

Page 173: ...ixels 10200 14040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 dpi in 1 dpi increments Image data Color 48 bits per pixel 16 bits per pixel per color internal 24 bits per pixel 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per ...

Page 174: ... before refilling the ink tank Check the ink level in your product frequently and refill the ink tank if necessary Color Black Ink bottle life Epson recommends using an ink bottle before the date printed on the package Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after 2 hours at 77 F 25 C Parent topic Technical Specifications Rela...

Page 175: ...eady mode Approximately 5 0 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interfa...

Page 176: ...ty and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 177: ...near a wall outlet where the plug can be easily unplugged Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed Place it to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of it and d...

Page 178: ...ble ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not sit or lean on the product Do not place heavy objects on the product Do not touch the flat white cable or ink tubes inside the product Do not move the print head by hand this may damage the product ...

Page 179: ...e broken pieces contact Epson for support Parent topic Important Safety Instructions Binding Arbitration and Class Waiver 1 DISPUTES BINDING INDIVIDUAL ARBITRATION AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1 1 Disputes The terms of this Section 1 shall apply to all Disputes between you and Epson The term Dispute is meant to have the broadest meaning permissible under law and includes any ...

Page 180: ... Notice Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration 1 4 Small Claims Court Notwithstanding the foregoing you may bring an individual action in the small claims court of your state or municipality if the action is within that court s jurisdiction and is pending only in that court 1 5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS YOU AND EPSON AGREE...

Page 181: ...ude a description of the Dispute and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at http www jamsadr com Demand for Arbitration ii Send three copies of the Demand for Arbitration plus the appropriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 U S A iii Send one copy of the Demand for Arbitration to the other party same...

Page 182: ...gation 1 8 Amendments to Section 1 Notwithstanding any provision in this Agreement to the contrary you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain your affirmative assent to the applicable amendment If you do not affirmatively assent to the...

Page 183: ...urred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consum...

Page 184: ... EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice A Note Concer...

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