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Epson EcoTank ET-8500 Series, User Manual

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Epson EcoTank ET-8500 Series User Manual Download Page 159

Paper Does Not Feed Properly

No Paper Feeds

The following causes can be considered.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

&

“Environmental Specifications” on page 279

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

&

“Available Paper and Capacities” on page 251

&

“Unavailable Paper Types” on page 255

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

&

“Paper Handling Precautions” on page 31

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper.

&

“Available Paper and Capacities” on page 251

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.

&

“Paper Size and Type Settings” on page 32

Paper slips when paper dust adheres to the roller.

Solutions

Clean the roller.

&

“Improving Paper Feeding Problems” on page 130

Paper Feeds at a Slant

The following causes can be considered.

Solving Problems

>

The Printer Does Not Work as Expected

>

Paper Does Not Feed Properly

159

Summary of Contents for EcoTank ET-8500 Series

Page 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6547 01 EN ...

Page 2: ... Menu Appropriate to the Operation 29 Loading Papers and CD DVDs Loading Paper 31 Paper Handling Precautions 31 Notes on Loading Paper 32 Paper Size and Type Settings 32 Loading Paper 34 Loading a CD DVD 36 Printable CD DVDs 36 CD DVD Handling Precautions 36 Loading and Removing a CD DVD 37 Placing Originals Placing Originals 39 Inserting and Removing a Memory Device Inserting and Removing a Memor...

Page 3: ...ns for Scanning to the Cloud 122 Advanced Options for Scanning to the Cloud 123 Scanning Originals Using WSD 123 Setting Up a WSD Port 124 Scanning Originals to a Smart Device 125 Advanced Scanning 126 Scanning Multiple Photos at the Same Time 126 Saving and Sharing Data Sharing Data on a Memory Device 128 Maintaining the Printer Checking the Status of Consumable 130 Improving Paper Feeding Proble...

Page 4: ...tatus 242 Checking the Network Connection Status from the Control Panel 242 Printing a Network Connection Report 243 Printing a Network Status Sheet 249 Product Information Paper Information 251 Available Paper and Capacities 251 Unavailable Paper Types 255 Consumable Products Information 256 Ink Bottle Codes 256 Maintenance Box Code 257 Software Information 257 Software for Printing 257 Software ...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 7 Trademarks 9 Copyright 10 ...

Page 6: ...te at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for information you are looking for by keyword or jump directly to specific sections using the bookmarks This secti...

Page 7: ...5 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage...

Page 8: ...ver 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows X...

Page 9: ...ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE SDXC Logo is a trademark of SD 3C LLC PictBridge is a trademark QR Code is a registered trademark of D...

Page 10: ...ormation as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 13 Protecting Your Personal Information 15 ...

Page 12: ... Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemake...

Page 13: ...n Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may dama...

Page 14: ...ter with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves ...

Page 15: ...he printer to someone else or dispose of it erase all the personal information stored in the printer s memory by selecting Settings Restore Default Settings All Settings on the control panel Important Instructions Protecting Your Personal Information 15 ...

Page 16: ...Part Names and Functions Front 17 Inside 19 Rear 20 ...

Page 17: ... to the edges of the paper E CD DVD tray slot Insert the CD DVD tray with a CD DVD placed on it for label printing into the top section of the output tray where the light shines F CD DVD tray When printing on a CD DVD remove this from the bottom of the printer place a CD DVD and insert it into the CD DVD tray slot When not printing on a CD DVD store it in the bottom of the printer without placing ...

Page 18: ...ically and the light turns on If you tap Yes on the screen displayed when the printer is turned off it is stored automatically To store the tray manually tap on the home screen C Paper cassette 1 Loads paper D Paper cassette 2 E Edge guide Feeds the paper straight into the printer Slide to the edges of the paper Part Names and Functions Front 18 ...

Page 19: ...ng C Scanner unit Scans placed originals Open to refill the ink tank or to remove jammed paper This unit should usually be kept closed D Control panel Indicates the printer s status and allows you to make print settings You can change the angle of the control panel E Print head Ink is ejected from the print head nozzles underneath F Ink tank cover Open to refill the ink tank G Ink tank cap Open to...

Page 20: ...rd D External interface USB port Connects an external storage device or a PictBridge capable device Rear A AC inlet Connects the power cord B Rear cover Remove to load paper in the rear paper feed slot C LAN port Connects a LAN cable D USB port Connects a USB cable to connect with a computer Part Names and Functions Rear 20 ...

Page 21: ...ails on how to attach the paper feed unit to this slot Loading Paper on page 34 F Paper feed unit Remove this unit from rear cover and then attach it to the rear paper feed slot See the related information link below for details on how to attach this unit Loading Paper on page 34 Part Names and Functions Rear 21 ...

Page 22: ... Control Panel Touch Screen Operations 23 Home Screen Configuration 24 Menu Screen Configuration 26 Basic Operations 26 Entering Characters 27 Viewing Animations 28 Displaying a Menu Appropriate to the Operation 29 ...

Page 23: ...erations Tap Press or select the items or the icons Flick Scroll the screen swiftly Slide Hold and move the items around Pinch in Pinch out Zoom in or zoom out of the preview image on the control panel when printing photos Guide to the Control Panel Touch Screen Operations 23 ...

Page 24: ... E Displays each menu Copy Allows you to copy documents and photos Print Photos Allows you to print photos on a memory device such as a memory card or a USB flash drive Scan Allows you to scan documents or photos and save them to a memory device or a computer Various Prints Allows you to make various copies and to print design paper or a wide variety of original items Settings Allows you to make s...

Page 25: ...ected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The printer is connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode Select the icon to display the Network Connection Settings screen When the printer is not connected to the network yet Select the icon of the method you want to use to connect and then tap Start Setup on the next screen to display the setting menu Whe...

Page 26: ...item or adding a check mark Grayed out items are not available Select the item to check why it is unavailable D Starts operations using the current settings Items vary depending on the menu Copies Displays the on screen keypad allowing you to enter the number of copies Preview Displays a preview of the image before printing copying or scanning x Starts printing copying or scanning Basic Operations...

Page 27: ...witches between upper case and lower case D Switches the character type AB Alphabet 1 Numbers and symbols E Changes the keyboard layout F Enters frequently used email domain addresses or URLs by simply selecting the item G Enters a space H Enters character I Deletes a character to the left Deletes a character to the right when the cursor is at the start of the line and there are no characters to t...

Page 28: ...iew Select How To at the bottom of the operation screen Displays the context sensitive animation Note that the animation depends on the printer model A Indicates the total number of steps and the current step number In the example above it shows step 2 from 5 steps B Returns to the previous step C Indicates your progress through the current step The animation repeats when the progress bar reaches ...

Page 29: ...propriate to your operation If you want to stop the feature disable the Auto Selection Mode setting Settings Guide Functions Auto Selection Mode Insert an external memory device such as a memory card or a USB device Guide to the Control Panel Displaying a Menu Appropriate to the Operation 29 ...

Page 30: ...Loading Papers and CD DVDs Loading Paper 31 Loading a CD DVD 36 ...

Page 31: ...ause paper jams and smears on the printout Paper feed problems may occur frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them...

Page 32: ... displayed on the control panel telling you to load paper C Paper cassette 1 You can load multiple sheets of small size photo paper If you load the same paper in paper cassette 1 and paper cassette 2 and select Cassette 1 2 as the paper source the printer automatically feeds paper from paper cassette 2 when paper runs out in paper cassette 1 D Paper cassette 2 We recommend loading A4 size plain pa...

Page 33: ...nt Settings Printer Settings Paper Source Setting Paper Configuration List of Paper Type To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smart device Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epso...

Page 34: ...es can be selected when printing using Epson iPrint Loading Paper See the animations displayed on the printer s LCD screen to load paper envelopes or thick photo paper Select and then select How To Load paper Select the paper type and paper source you want to use to display the animations Select Finish to close the animation screen Loading Pre punched Paper Load paper at the center of the rear pap...

Page 35: ... Stickers Follow the instructions supplied with the stickers to load one sheet of Epson Photo Stickers Do not load the loading support sheets into this product Paper cassette 1 or Paper cassette 2 With the printable side facing down load a sticker until it touches the back of the paper cassette 1 or paper cassette 2 Loading Papers and CD DVDs Loading Paper Loading Paper 35 ...

Page 36: ...g data Depending on the CD DVD type or printing data smearing may occur Try making a test print on a spare CD DVD Check the printed surface after waiting for one full day Compared to printing on genuine Epson paper the print density is lowered to prevent ink from smearing on the CD DVD Adjust the print density as necessary Allow the printed CD DVDs at least 24 hours to dry avoiding direct sunlight...

Page 37: ... of 120 mm for the outer diameter Depending on the settings the CD DVD or disc tray may be smeared Set within the print range for the CD DVD you want to print Loading and Removing a CD DVD When printing on or copying a CD DVD instructions are displayed on the control panel informing you when to load the CD DVD Follow the on screen instructions Loading Papers and CD DVDs Loading a CD DVD Loading an...

Page 38: ...Placing Originals Placing Originals 39 ...

Page 39: ...h as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Do not add originals while scanning Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt o...

Page 40: ...Related Information Scanner Specifications on page 273 Placing Originals Placing Originals 40 ...

Page 41: ...Inserting and Removing a Memory Device Inserting and Removing a Memory Card 42 Inserting and Removing an External USB Device 42 ...

Page 42: ... If you access the memory card from a computer you need to operate the computer to safely remove the removable device Related Information Memory Device Specifications on page 276 Inserting and Removing an External USB Device You can insert an external USB device into the external interface USB port by referring to the animations displayed on the printer s LCD screen Select and then select How To U...

Page 43: ...l USB device while operating the printer the data on the external USB device may be lost Related Information Memory Device Specifications on page 276 Inserting and Removing a Memory Device Inserting and Removing an External USB Device 43 ...

Page 44: ...Printing Printing Photos 45 Printing on Envelopes 59 Printing Documents 60 Printing onto a CD DVD Label 87 Printing Web Pages 90 Printing Various Items 91 Printing Using a Cloud Service 97 ...

Page 45: ...and Removing a Memory Card on page 42 Inserting and Removing an External USB Device on page 42 If Auto Selection Mode in Guide Functions is turned on a message is displayed Check the message and select to function index 3 Select Print Photos on the control panel 4 Select Print 5 When a message telling you that loading photos is complete is displayed select OK 6 Select a photo you want to print fro...

Page 46: ...u Options for Paper and Print Settings on page 52 9 Select Advanced Settings tab and then change the settings as necessary 10 Select Basic Settings tab and then tap x 11 Confirm that printing is complete and then select Close If you notice print quality problems such as banding unexpected colors or blurry images select Troubleshooting to see the solutions Guide to the Select Photo Screen Tile View...

Page 47: ...creen does not change the print result E You can crop the photo or apply color correction F Displays the home screen G Scrolls the screen to the right or left to display another photo H Sets the number of prints Select or or select the value to enter the number of prints using the on screen keypad I Select to switch between Correction On and Correction Off When Correction On is selected the color ...

Page 48: ...select the pattern you created using the design paper feature No Background Go to the next step 7 When a message telling you that loading photos is complete is displayed select OK 8 Do one of the following When you select single photo layout in step 5 Select select one photo on the select photo screen and then select Next Go to step 13 When you select multiple photo layout in step 5 and place phot...

Page 49: ...ze photo paper 1 Load paper in the printer Loading Paper on page 34 2 Insert a memory device into the SD card slot or the external interface USB port of the printer Inserting and Removing a Memory Card on page 42 Inserting and Removing an External USB Device on page 42 3 Select Print Photos on the control panel 4 Select Collage Print Photo ID 5 When a message telling you that loading photos is com...

Page 50: ...rd slot or the external interface USB port of the printer Inserting and Removing a Memory Card on page 42 Inserting and Removing an External USB Device on page 42 cImportant Do not remove the memory device until you have finished printing 2 Select Various Prints on the control panel 3 Select Greeting Card Select Photo and Print Template 4 When a message telling you that loading photos is complete ...

Page 51: ... then tap x Menu Options for Printing from the Control Panel Menu Options for Selecting Photos Browse Displays the photos on the memory device sorted using specified conditions Available options depend on the features being used Cancel Browse Cancels sorting photos and displays all the photos yyyy Select the year of the photos you want to display yyyy mm Select the year and month of the photos you...

Page 52: ...cropped if it extends beyond the long side of the paper This feature may not work for panorama photos Quality Select the print quality Selecting High provides higher quality printing but the printing speed may be slower If you want to print on plain paper using a much higher quality select Best Note that the printing speed may slow down considerably Date Select the format used to print the date on...

Page 53: ...me to the area you want to cop or change the size of the frame by sliding at the corners You can also rotate the frame Filter Prints in sepia or monochrome Enhance Select one of the image adjustment options Auto People Landscape or Night Scene produces sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original image data Auto The printer ...

Page 54: ...Smart Devices iOS You can print photos from a smart device such as a smartphone or tablet Printing Photos Using Epson Smart Panel Note Operations may differ depending on the device 1 Load paper in the printer Loading Paper on page 34 2 Set up your printer for wireless printing 3 If Epson Smart Panel is not installed install it Application for Easily Operating the Printer from a Smart device Epson ...

Page 55: ...See the link below http epson sn 3 Connect your Apple device to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Related Information Cannot Print Even Though a Connection has been Established iOS on page 177 Printing Photos from Smart Devices Android You can print photos from a smart device suc...

Page 56: ... to the same wireless network Note Operations may differ depending on the device 1 Load paper in the printer Loading Paper on page 34 2 Set up your printer for wireless printing 3 On your Android device install the Epson Print Enabler plug in from Google Play 4 Connect your Android device to the same wireless network as your printer 5 Go to Settings on your Android device select Printing and then ...

Page 57: ...however in the following situations the printer settings are given priority When the camera s print setting is set to use printer settings When the Sepia or B W option is selected in the printer s print settings When combining the print settings of the camera and the printer produces settings that are not available on the printer Printing Photos from a Digital Camera Connected by USB Cable You can...

Page 58: ...Icon on page 25 2 Load paper in the printer Loading Paper on page 34 3 Select Settings Camera Print Settings on the control panel 4 Select Print Settings or Photo Adjustments and change the settings if necessary 5 Connect the digital camera to the same network as the printer 6 Display the list of available printers on the digital camera and then select the printer you want to connect to Note To ch...

Page 59: ...envelope size from Document Size on the Main tab and then select Envelope from Paper Type 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Paper on page 34 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print ...

Page 60: ...ay differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 34 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer Windows 60 ...

Page 61: ...item displays Help 7 Click OK to close the printer driver window 8 Click Print Related Information Available Paper and Capacities on page 251 Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list Printing Printing Documents Printing from a Computer Windows 61 ...

Page 62: ...omatic 2 sided printing Manual 2 sided printing When the printer has finished printing the first side flip the paper over to print on the other side Note This feature is not available for borderless printing If you do not use paper that is suitable for 2 sided printing the print quality may decline and paper jams may occur Paper for 2 Sided Printing on page 255 Depending on the paper and the data ...

Page 63: ...ect Document Type in the Print Density Adjustment window and for Quality on the Main tab 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print For manual 2 sided printing when the first side has finished printing a pop up window is displayed on the computer Follow the on screen instructions Related Information Available Paper and Capacities on page 25...

Page 64: ...et and then select Center Binding or Side Binding Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in half and then putting them together in one volume 3 Click OK 4 When printing data that has a lot of photos and images click Print Density and the...

Page 65: ... Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 34 Printing Using Easy Settings on page 60 Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting Printing Print...

Page 66: ...lated Information Loading Paper on page 34 Printing Using Easy Settings on page 60 Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage Note This feature is not available with borderless printing 1 On the printer driver s More Options tab select the document size from the Document Size setting 2 Select the paper size...

Page 67: ...n the printer driver s Main tab select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting 2 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 34 Printing Using ...

Page 68: ... 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer Windows 68 ...

Page 69: ...marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer Windows 69 ...

Page 70: ...t steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer Windows 70 ...

Page 71: ...e the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 71 ...

Page 72: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 72 ...

Page 73: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 73 ...

Page 74: ... pattern on your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Letterhead Borderless Not selected Quality Standard 2 Sided Printing Off Manual Long edge binding or Manual Short edge binding Color Correction Automatic...

Page 75: ...file and then repeat the above steps 4 When you select a print job added to Print Project Lite in the Job Arranger Lite window you can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save...

Page 76: ...ons to make further settings 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print Note Certain characters may be altered by patterns such as appearing as Application specific patterns and underlines may alter content printed using these settings Print quality may decrease in photos and other images when using Color Universal Print settings Printing i...

Page 77: ...the method of color correction from the Color Correction setting Automatic This setting automatically adjusts the tone to match the paper type and print quality settings Custom Click Advanced you can make your own settings 2 Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Related Information Loading Paper on page 34 Printing Using Easy Settings on...

Page 78: ...Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Note Deblurring may not always be possible depending on the circumstances Related Information Loading Paper on page 34 Printing Using Easy Settings on page 60 Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the applicati...

Page 79: ... click Show Details or d to expand the print window 4 Select your printer 5 Select Print Settings from the pop up menu 6 Change the settings as necessary 7 Click Print Related Information Available Paper and Capacities on page 251 Printing Printing Documents Printing from a Computer Mac OS 79 ...

Page 80: ...rrent settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you want to print using the same settings select the registered preset name from the Presets Related Information Loading Paper on page 34 Printing Using Easy Settings on page 78 Printing on 2 Sides You...

Page 81: ...inting high density data such as photos or graphs select Text with Photo or Photo as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next to Adjustments 4 Set the other items as necessary 5 Click Print Related Information Available Paper and Capacities on page 251 Loading Paper on p...

Page 82: ...ng 1 Select the size of the paper you set in the application as the Paper Size setting 2 Select Paper Handling from the pop up menu 3 Select Scale to fit paper size 4 Select the paper size you loaded in the printer as the Destination Paper Size setting 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 34 Printing Using Easy Settings on page 78 Printing Prin...

Page 83: ...Select the paper size you set in the application as the Paper Size setting 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 34 Printing Using Easy Settings on page 78 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by ...

Page 84: ...om Color Settings 4 Select the Advanced Color Settings tab and make the appropriate settings 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 34 Printing Using Easy Settings on page 78 Printing Documents from Smart Devices iOS You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operatio...

Page 85: ...ding Paper on page 34 2 Set up your printer for wireless printing See the link below http epson sn 3 Connect your Apple device to the same wireless network that your printer is using 4 Print from your device to your printer Note For details see the AirPrint page on the Apple website Related Information Cannot Print Even Though a Connection has been Established iOS on page 177 Printing Documents fr...

Page 86: ...or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network Note Operations may differ depending on the device 1 Load paper in the printer Loading Paper on page 34 2 Set up your printer for wireless printing 3 On your Android device install the Epson Print Enabler plug in from Google Play 4 Connect your Android d...

Page 87: ...ite at https mopria org Printing onto a CD DVD Label Printing Photos onto a CD DVD Label You can select photos stored on a memory device to print onto a CD DVD label cImportant Before printing on the CD DVD see the CD DVD handling precautions Do not insert the CD DVD tray while the printer is operating This may damage the printer 1 Insert a memory device into the SD card slot or the external inter...

Page 88: ...photos is complete is displayed select OK 6 Do one of the following CD DVD 1 up Select select a photo and then select Done Select Next and then go to step 9 CD DVD 4 up Go to the next step CD DVD Variety Select photos until the number of photos that can be set reaches 0 Select Next and then go to step 9 7 Select select the photo you want to print on the select photo screen and then select Done Sel...

Page 89: ...c Settings tab and then tap x 13 When printing has finished the CD DVD tray is ejected Remove the tray from the printer and then select Printing Complete cImportant After printing is finished make sure you remove the CD DVD tray If you do not remove the tray and turn the printer on or off or run head cleaning the CD DVD tray will strike the print head and may cause the printer to malfunction 14 Re...

Page 90: ...hat can be set reaches 0 and then select Next Select Single View and then select to edit the photo if necessary Menu Options for Editing Photos on page 53 8 Make settings on the Basic Settings tab Menu Options for Paper and Print Settings on page 52 9 Select Advanced Settings tab and then change the settings as necessary 10 Select Basic Settings tab and then tap x Printing Photos onto a CD DVD Lab...

Page 91: ...rinting Various Items Printing Paper with Patterns Design Paper You can print a variety of design paper by using the patterns stored in the printer such as borders and polka dots You can also print original patterns with a photo from a memory device This allows you to use the paper in a variety of ways such as creating homemade book covers wrapping paper and so on Visit the following website for d...

Page 92: ...serting and Removing a Memory Card on page 42 Inserting and Removing an External USB Device on page 42 5 Make the paper settings 6 Enter the number of copies and then tap x Printing Lined Paper You can print some types of lined paper graph paper or music paper and create your own original notebook or loose leaf 1 Load paper in the printer Loading Paper on page 34 2 Select Various Prints on the con...

Page 93: ...of writing paper 6 Select the background The options vary depending on the writing paper type 7 Do one of the following according to the background you selected in step 6 The options vary depending on the background type Design Select the pattern such as borders or polka dots or Original Design and then select the pattern you created using the design paper feature Photo When a message telling you ...

Page 94: ...Make the paper settings 7 Enter the number of copies and then tap x Printing Original Calendars with a Photo You can easily print original calendars with a photo from a memory device 1 Load paper in the printer Loading Paper on page 34 2 Insert a memory device into the SD card slot or the external interface USB port of the printer Inserting and Removing a Memory Card on page 42 Inserting and Remov...

Page 95: ...en tap x Printing a Message Card You can easily print original message cards using a photo on your memory device 1 Load paper in the printer Loading Paper on page 34 2 Insert a memory device into the SD card slot or the external interface USB port of the printer Inserting and Removing a Memory Card on page 42 Inserting and Removing an External USB Device on page 42 3 Select Various Prints on the c...

Page 96: ...sed for personal use at home or other restricted areas you need permission from the copyright holder when using copyright protected originals to create a coloring book 1 Load paper in the printer Loading Paper on page 34 2 If you want to use a photo on a memory device insert the device into the SD card slot or the external interface USB port of the printer Inserting and Removing a Memory Card on p...

Page 97: ...e as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Epson iPrint This Application is for iOS and Android and allows you to print or scan from a smart phone or tablet You can print documents images and web sites b...

Page 98: ...t Settings on the control panel 2 Select Web Service Settings Epson Connect Services Register Start Setup to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 98 ...

Page 99: ...Copying Copying Originals 100 Copying Photos 105 Copying ID card 107 Copying Books 108 Copying Without Margins 109 Copying on a CD DVD Label 110 ...

Page 100: ...e Copy tab and then select B W or Color 5 Set the number of copies 6 Tap x Note If you select Preview you can check the scanned image The color size and border of the copied image are slightly different from the original Menu Options for Copying Available items on the Copy tab and Advanced Settings tab vary depending on the menu you selected Preview Shows a scanned image to preview the copy result...

Page 101: ...lect the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400 Actual Size Copies at 100 magnification Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass are detected a...

Page 102: ...igher quality select Best Note that the printing speed may slow down considerably Remove Background Detects the paper color background color of the original document and removes or lightens the color Depending on the darkness and vividness of the color it may not be removed or lightened Expansion With borderless copying the image is enlarged a little to remove borders from the edges of the paper S...

Page 103: ...image The color size and border of the copied image are slightly different from the original Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Load paper in the printer Loading Paper on page 34 2 Place the originals Placing Originals on page 39 3 Select Copy on the control panel 4 Select the Advanced Settings tab and then select Reduce Enlarge Copying Copying O...

Page 104: ...d image are slightly different from the original Copying Multiple Originals onto One Sheet Copies two single sided originals onto a single sheet in 2 up layout 1 Load paper in the printer Loading Paper on page 34 2 Place the originals Placing Originals on page 39 3 Select Copy on the control panel 4 Select the Advanced Settings tab and then select Multi Page 5 Select 2 up 6 Specify Original Orient...

Page 105: ...oad paper in the printer Loading Paper on page 34 2 Select Various Prints on the control panel 3 Select Various copies Copy Restore Photos 4 Change the print settings as necessary and then select To Placing Originals Menu Options for Paper and Print Settings for Copying Photos on page 106 5 Place the original face down and slide it to the corner mark Place the photos 5 mm away from the corner mark...

Page 106: ...8 Tap x Note The color size and border of the copied image are slightly different from the original Menu Options for Paper and Print Settings for Copying Photos Restore Color Restores the color of faded photos Paper Setting Select the paper source that you want to use Select to select the paper size and the paper type you loaded Border Setting Borderless Copies without margins around the edges The...

Page 107: ...e original image data Filter Copies in monochrome Crop Zoom Enlarges a part of the photo to be copied Clear Edit Clear photo edit Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper 1 Load paper in the printer Loading Paper on page 34 2 Place the original face down and slide it to the corner mark Place an ID card 5 mm away from the corner mark of the scanner gl...

Page 108: ...from the corner mark of the scanner glass Note The color size and border of the copied image are slightly different from the original Copying Books Copies two A4 facing pages of a book and so on onto a single sheet of paper 1 Load paper in the printer Loading Paper on page 34 2 Select Various Prints on the control panel 3 Select Various copies Book Copy 4 Place the originals Follow the on screen i...

Page 109: ...of the copied image are slightly different from the original Copying Without Margins Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper 1 Load paper in the printer Loading Paper on page 34 2 Place the originals Placing Originals on page 39 3 Select Various Prints on the control panel 4 Select Various copies Borderless Copy 5 Select ...

Page 110: ...is not placed exactly in the center the positioning is automatically adjusted 4 Specify the inner diameter and the outer diameter using and then select Select Type You can also select within the frame of the inner diameter and outer diameter and then enter the value using the on screen keypad Note You can set 114 to 120 mm as the outer diameter and 18 to 46 mm as the inner diameter in 1 mm increme...

Page 111: ...e copy density as necessary Note Select to view the scanned image You can adjust the printing position on the preview screen Menu Options for Copy to CD DVD on page 112 9 Select the Advanced Settings tab and then change the settings as necessary Menu Options for Copy to CD DVD on page 112 10 Select the Print on CD DVD tab and then tap x 11 When printing has finished the CD DVD tray is ejected Remo...

Page 112: ...Start scanning the original and displays the scanned image You can adjust the printing position on the preview screen Color Copies the original in color B W Copies the original in black and white monochrome Density Increase the level of density by using when the copying results are faint Decrease the level of density by using when ink smears Quality Select the quality for copying Selecting High pr...

Page 113: ... on Scanning 114 Scanning Originals to a Memory Device 117 Scanning Originals to a Computer 119 Scanning Originals to the Cloud 121 Scanning Originals Using WSD 123 Scanning Originals to a Smart Device 125 Advanced Scanning 126 ...

Page 114: ...the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your smart device By scanning your favor...

Page 115: ...ecifications on page 276 Scanning to a Computer There are two methods of scanning originals to a computer scanning using the printer s control panel and scanning from the computer You can scan easily from the control panel Use the scanning application Epson ScanSmart to scan from the computer You can edit images after scanning Scanning Basic Information on Scanning Available Scanning Methods 115 ...

Page 116: ...pson Smart Panel application on the smart device Recommended File Formats to Suit Your Purpose Generally speaking the JPEG format is suitable for photos while the PDF format is suitable for documents See the following descriptions to choose the best format for what you want to do File Format Description JPEG jpg A file format that allows you to compress the data to be saved If the compression rati...

Page 117: ...es larger Scanning saving and reading the image takes a long time The image becomes too large to fit the display or print on the paper See the table and set the appropriate resolution for the purpose of your scanned image Purpose Resolution Reference Displaying on a computer Sending by email Up to 200 dpi Printing using a printer 200 to 300 dpi Scanning Originals to a Memory Device You can save th...

Page 118: ...t Scan tab again and then tap x Note Scanned images are saved in the 001 to 999 folders in EPSCAN folder The color size and border of the scanned image will not be exactly the same as the original Scan Options for Scanning to a Memory Device B W Color Select whether to scan in monochrome or in color JPEG PDF Select the format in which to save the scanned image Scanning Scanning Originals to a Memo...

Page 119: ...ation Select the orientation of the original Contrast Select the contrast of the scanned image Select memory device Select the memory device to which you want to save the scanned image Clear All Settings Resets the scan settings to their defaults Scanning Originals to a Computer There are two methods of scanning originals to a computer scanning using the printer s control panel and scanning from t...

Page 120: ... Epson Scan 2 Windows Vista Windows XP Click the start button and then select All Programs or Programs Next check the Epson Software folder Epson Event Manager and the EPSON folder Epson Scan 2 Mac OS Select Go Applications Epson Software 1 Place the originals Placing Originals on page 39 2 Select Scan on the control panel 3 Select Computer 4 Select a computer on which to save the scanned images I...

Page 121: ...indows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on s...

Page 122: ...tings tab and then check settings and change them if necessary Advanced Options for Scanning to the Cloud on page 123 8 Select Scan tab again and then tap x Note The color size and border of the scanned image will not be exactly the same as the original Scan Options for Scanning to the Cloud B W Color Select whether to scan in monochrome or in color Scanning Scanning Originals to the Cloud Scan Op...

Page 123: ...ear All Settings Resets the scan settings to their defaults Scanning Originals Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Note This feature is only available for computers running Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista If you are using Windows 7 Windows Vista you need to setup your computer in advance using this feature 1 Pla...

Page 124: ...ter on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displayed Click Uninstall and start again if the Uninstall screen is displayed Note The printer name you set on the network and model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on ...

Page 125: ...s displayed Select the printer name when using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device Epson Smart Panel screens are subject to change without notice Epson Smart Panel contents may vary depending on the product 1 Place the originals Placing Originals on page 39 2 Start Epson Smart Panel on your smart device 3 Select scan men...

Page 126: ...5 15 mm 0 6 0 6 in 2 Start Epson ScanSmart Windows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson S...

Page 127: ...Saving and Sharing Data Sharing Data on a Memory Device 128 ...

Page 128: ... a memory device from Computer or My Computer The data on the memory device is displayed Note If you connected the printer to the network without the software disc or Web Installer map a memory card slot or USB port as a network drive Open Run and enter a printer name XXXXX or a printer s IP address XXX XXX XXX XXX to Open Right click a device icon displayed to assign the network The network drive...

Page 129: ...ing Problems 130 Improving Print Copy and Scan Quality 133 Cleaning the Printer 144 Cleaning Spilled ink 145 Checking the Total Number of Pages Fed Through the Printer 145 Saving Power 145 Installing or Uninstalling Applications Separately 146 Transporting and Storing the Printer 151 ...

Page 130: ...status monitor on the printer driver See the related information link below for details Related Information Application for Printing from a Computer Windows Printer Driver on page 257 Guide to Mac OS Printer Driver on page 259 It is Time to Refill the Ink on page 202 It is Time to Replace the Maintenance Box on page 207 Improving Paper Feeding Problems When paper is not fed from paper cassette cor...

Page 131: ...cap is securely closed cImportant If the ink tank cap is not securely closed ink may leak 5 Close the scanner unit 6 Slide out the paper cassette and then remove the paper Maintaining the Printer Improving Paper Feeding Problems 131 ...

Page 132: ...e you may be injured cImportant Do not leave the printer standing for a long time 8 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 9 Return the printer to its normal position and then insert the paper cassette 10 Connect the power cord Maintaining the Printer Improving Paper Feeding Problems 132 ...

Page 133: ...ng and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning To prevent the print head from drying out do not unplug the printer while the power is on 1 Select Maintenance on the printer s control panel 2 Select Print Head Nozzle Check 3 Follow the on screen ins...

Page 134: ...d cleaning when the ink levels were too low to be seen in the ink tank windows You performed the nozzle check and head cleaning 3 times and then waited for at least 12 hours without printing but print quality still did not improve Before running this feature read the following instructions cImportant Make sure that there is enough ink in the ink tanks Visually check all ink tanks are at least a th...

Page 135: ...257 Guide to Mac OS Printer Driver on page 259 Checking and Cleaning the Print Head on page 133 Preventing nozzle clogging Always use the power button when turning the printer on and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil pen to prevent it from drying make sure th...

Page 136: ...ll wrung wet gauze or cloth 1 Select Maintenance on the printer s control panel 2 Select Paper Guide Cleaning 3 Follow the on screen instructions to clean the paper path Repeat the above procedure until the paper is not smeared with ink If the paper still gets dirty with ink even after cleaning several times go to next step 4 Wrap a well wrung wet gauze or cloth around the tip of a slim stick 5 Tu...

Page 137: ...ide of the printer The print head nozzles may be clogged with lint 9 Connect the power cord Cleaning the Paper Path for Ink Smear when the Back of the Print Result is Dirty 1 Turn off the printer by pressing the P button 2 Close the document cover if it is open Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Paper Path for Ink Smear w 137 ...

Page 138: ...ds until it locks 4 Use a cotton swab to wipe off ink from the parts inside the printer that are shown in the following illustration Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Paper Path for Ink Smear w 138 ...

Page 139: ...ause a malfunction 5 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Scanner Glass 139 ...

Page 140: ...surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears c...

Page 141: ...such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 141 ...

Page 142: ... the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 7 Repeat steps 5 and 6 until the film is not smeared 8 Visually check that the film is not smeared 9 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close...

Page 143: ...izontal banding appears at regular intervals in your printouts Fill Ink Select this feature to reset the ink level to 100 when filling the ink tank Ink Level Setting Select this feature to set the ink level according to the actual ink remaining Remaining capacity of Maintenance box Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full Whe...

Page 144: ...ount of mild detergent to the damp cloth cImportant Be careful not to get water onto the printer mechanism or any electrical components Otherwise the printer could be damaged Never use alcohol or paint thinner to clean the components and the case These chemicals can damage them Do not touch the parts shown in the following illustration Doing so may cause a malfunction Maintaining the Printer Clean...

Page 145: ...print the nozzle check pattern Note You can also check the total number of pages fed from the printer driver See the related information link below for details Related Information Application for Printing from a Computer Windows Printer Driver on page 257 Guide to Mac OS Printer Driver on page 259 Saving Power The printer enters sleep mode or turns off automatically if no operations are performed ...

Page 146: ...er and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer unti...

Page 147: ...ters Printers and Faxes and then do the following to open the print server properties window Windows Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers f...

Page 148: ...lled on your computer Related Information Installing the Applications Separately on page 146 Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is c...

Page 149: ...ver 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 201...

Page 150: ...u may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the com...

Page 151: ...int head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Open the scanner unit with the document cover closed Caution Be careful not to trap your hand or fingers when opening or closing the scanner...

Page 152: ...If the print head is not in the position shown below move it by hand 8 Secure the print head to the case with tape Maintaining the Printer Transporting and Storing the Printer 152 ...

Page 153: ... ink tank cover securely 11 Close the scanner unit The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Maintaining the Printer Transporting and Storing the Printer 153 ...

Page 154: ...er as shown below 13 Place the printer in the plastic bag supplied for transporting and fold it closed 14 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 154 ...

Page 155: ...ble position Lifting the printer using an unstable position may result in injury When lifting the printer place your hands in the positions shown below Do not hold printer at the front and back Maintaining the Printer Transporting and Storing the Printer 155 ...

Page 156: ...hen transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer The next time you use the printer make sure you remove the tape securing the print head and set the transportation lock to the unlocked Print position If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning ...

Page 157: ...ork as Expected 158 A Message is Displayed on the LCD Screen 194 Paper Gets Jammed 196 It is Time to Refill the Ink 202 It is Time to Replace the Maintenance Box 207 Printing Copying and Scanning Quality is Poor 209 Cannot Solve Problem 228 ...

Page 158: ... the Auto Power On Setting When connecting using the USB cable make sure you connect the USB cable securely to the printer and the computer When connecting over a network make sure that the printer is properly connected to a network on the printer s home screen Guide to the Network Icon on page 25 Power Does Not Turn Off The P button was not pressed for long enough Solutions Hold down the P button...

Page 159: ...tions Paper Handling Precautions on page 31 Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 251 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and...

Page 160: ...e the edge guide against the edge of the paper Loading Paper on page 34 Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 251 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded i...

Page 161: ...g sheets of paper to stick to each other Solutions Fan the paper before loading If the paper still does not feed load one sheet of paper at a time Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 251 The paper settings on the printer are incorrect Solutions Make sure the paper size ...

Page 162: ...epending on the results of the check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson Printer Connection Checker Windows 8 1 Windows 8 Enter the application name in...

Page 163: ... device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the...

Page 164: ...mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 232 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Chec...

Page 165: ...age 262 7 Select Advanced Settings from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 3az 10 Click Next 11 Click OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer...

Page 166: ...driver is installed Mac OS on page 148 There is a problem with the software or data Solutions If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver Installing or Uninstalling Applications Se...

Page 167: ...e default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of th...

Page 168: ...you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings N...

Page 169: ...om the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you i...

Page 170: ...k levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 170 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 173 Check the following if a conne...

Page 171: ...less router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as th...

Page 172: ...When you connect a device to the USB 3 0 port on a Mac radio frequency interference may occur Try the following if you cannot connect to wireless LAN Wi Fi or if operations become unstable Place the device that is connected to the USB 3 0 port further away from the computer Connect to the SSID for the 5 GHz range Making Wi Fi Settings by Entering the SSID and Password on page 235 The printer has b...

Page 173: ...4 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There ...

Page 174: ...s of the printer Solutions Make sure the printer status is not Pause Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues The network environment has been changed Solutions When you ha...

Page 175: ...ils The Print Settings Menu is Not Displayed The following causes can be considered The Epson Printer Driver has Not been Installed Correctly Solutions If the Print Settings menu is not displayed on macOS Catalina 10 15 or later macOS High Sierra 10 13 macOS Sierra 10 12 OS X El Capitan 10 11 OS X Yosemite 10 10 OS X Mavericks 10 9 OS X Mountain Lion 10 8 the Epson printer driver has not been inst...

Page 176: ...he wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not ma...

Page 177: ...gs Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 232 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your...

Page 178: ...Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to mak...

Page 179: ...ection Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson Printer Connection Checker Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Softwa...

Page 180: ...rk settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match ...

Page 181: ... assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 232 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check th...

Page 182: ...262 7 Select Advanced Settings from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 3az 10 Click Next 11 Click OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If ...

Page 183: ...or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a ...

Page 184: ... smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are diffe...

Page 185: ...is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The device connected to the USB 3 0 port causes radio frequency interference Solutions When you connect a device to the USB 3 0 port on a Mac radio frequency interference may occur Try the following if you cannot connect to wireless LAN Wi Fi or if operations becom...

Page 186: ...OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered Th...

Page 187: ...k below http epson sn Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or s...

Page 188: ...he computer or smart device even if they are connected to the same network disable the separator function on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings Netw...

Page 189: ...ing in both directions and the printing speed increases Control panel Enable Bidirectional in Settings Printer Settings Windows Select Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the High Speed Printing ...

Page 190: ...you are printing high density data such as photos on plain paper printing may take some time to maintain print quality This is not a malfunction Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating Solutions You can continue printing To return to normal printing speed leave the printer idle for ...

Page 191: ... from a smart device using Epson Smart Panel You do not need to remove the memory card from your smart device Cannot Pinch in or Pinch out Not enough pressure is being used when pressing on the screen Solutions If you cannot pinch in or pinch out correctly perform operations while pressing lightly on the screen Cannot Close the Scanner Unit The scanner unit is designed to close slowly and resist a...

Page 192: ...ght Cannot Close the Rear Paper Support Stand the paper support upright and then insert it into the slot as shown in the following illustration Cannot Save Data to a Memory Device The following causes can be considered Solving Problems The Printer Does Not Work as Expected Cannot Operate the Printer as Expected 192 ...

Page 193: ... may reduce printing speed Control panel Select on the home screen and then select On Windows Select On as the Quiet Mode on the printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting The Root Certificate Needs to be Updated The ...

Page 194: ...s still not improved run Power Cleaning If print quality has not improved after running Power Cleaning wait for at least 12 hours without printing and then print the nozzle check pattern again Run Cleaning or Power Cleaning again depending on the printed pattern If quality still does not improve contact Epson support Access the following or see documentation for details Select Dismiss after confir...

Page 195: ...res and long paper may be ejected halfway through printing Set the paper length so that it is shorter than 1 3 m Print at a temperature lower than 32 C Printing canceled because the long paper might eject halfway through printing Set the Quality to Standard See your documentation for details Printing takes a long time due to a large volume of print data and long paper may be ejected halfway throug...

Page 196: ...some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad To prevent ink leakage from the pad the product is designed to stop borderless printing when the pad has reached its limit Whether and how often this is required will vary according to the number of pages you print using the borderless print option The need for replacement of the pad does not m...

Page 197: ...ttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Close the document cover if it is open 2 Open the scanner unit with both hand until it locks 3 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper 197 ...

Page 198: ... the printer Doing so may cause a malfunction 4 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Solving Problems Paper Gets Jammed Removing Jammed Paper 198 ...

Page 199: ...5 Remove the rear cover 6 Remove the jammed paper 7 Remove jammed paper from the rear cover Solving Problems Paper Gets Jammed Removing Jammed Paper 199 ...

Page 200: ...therwise they may be damaged 8 Insert the rear cover in the printer 9 Close the output tray 10 Pull out the paper cassette For paper cassette 2 lift it up slightly and then pull it out 11 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper 200 ...

Page 201: ...ollow paper handling precautions Paper Handling Precautions on page 31 Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 34 Do not load more than the maximum number of sheets specified for paper Load one sheet of paper at a time if you have loaded several sheets of paper Make sure the paper size and paper type settings match the actual...

Page 202: ... you do not include this reserve For optimum print results do not maintain low ink levels for extended periods of time Use ink bottles with the correct part code for this printer The ink for this printer must be handled carefully Ink may splatter when the ink tanks are being filled or refilled with ink If ink gets on your clothes or belongings it may not come off Do not shake too vigorously or squ...

Page 203: ...nk is expended could damage the printer Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level Refilling the Ink Tanks 1 Close the document cover if it is open 2 Open the scanner unit with both hands until it locks 3 Open the ink tank cover Read all of the usage precautions for filling ink on the screen and then proceed to the next screen S...

Page 204: ...tches the ink color that you want to refill 5 While holding the ink bottle upright turn the cap slowly to remove it cImportant Epson recommends the use of genuine Epson ink bottles Be careful not to spill any ink Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 204 ...

Page 205: ...e ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line If the ink does not start flowing into the tank remove the ink bottle and reinsert it However do not remove and reinsert the ink bottle when the ink has reached the upper line otherwise ink may leak Solving Problems It is Time to Refill the Ink Refilling ...

Page 206: ...inserted otherwise the bottle may be damaged or ink may leak Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 9 Close the ink tank cap securely 10 Close the ink tank cover firmly Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 206 ...

Page 207: ...ce the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Do not replace the maintenance box during printing otherwise ink may leak Do not remove the maintenance box or open its cover except when replacing the maint...

Page 208: ... printer performs When a message is displayed prompting you to replace the maintenance box refer to the animations displayed on the control panel The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications The Epson warranty does not cover the cost of this replacement It is a user serviceable part Note When the maintenance box is ...

Page 209: ...m a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Print Head on page 133 If you cannot solve the problem using head cleaning you can print immediately with a mixture of color inks to create composite black by ...

Page 210: ...elect High as the Quality setting Menu Options for Paper and Print Settings on page 52 Windows Select High from Quality on the printer driver s Main tab Mac OS Select Fine as Print Quality from the print dialog s Print Settings menu The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Horizontal Alignment menu on the control panel to align the print hea...

Page 211: ...ndows Clear Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Perform the nozzle check and t...

Page 212: ...direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears when the Surface of the Print Result is Smeared Vertically on page 136 Cleaning the Paper Path for Ink Smear when the Back of the Print Result is Dirty on page 137 The paper is curled Solutions Place the paper on a flat surface to check if it is curled If it is flatten it The print head is rubbing...

Page 213: ...ing the print density is too high and the drying time is too short Solutions When using the automatic 2 sided printing feature and printing high density data such as images and graphs set the print density to lower and the drying time to longer Printing on 2 Sides on page 62 Printing on 2 Sides on page 62 Printed Photos are Sticky The print was made on the wrong side of the photo paper Solutions M...

Page 214: ...e Off Windows printer driver On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management Menu Options for Editing Photos on page 53 Adjusting the Print Color on page 76 Colors in the Printout D...

Page 215: ...identical to those on paper because the display device and the printer have a different process of producing colors Adjust the color properties so that the colors are identical Cannot Print Without Margins Borderless is not set in the print settings Solutions Make borderless setting in the print settings If you select a paper type that does not support borderless printing you cannot select Borderl...

Page 216: ... Expansion setting from the print dialog s Print Settings menu Menu Options for Paper and Print Settings on page 52 The Position Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 34 The size of the paper is set...

Page 217: ...racters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutions Do not put the computer manually int...

Page 218: ...t dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good enough on the display and so print quality may decline Copy Quality is Poor Color Missing Banding or Unexpected Colors Appear in Copies Sol...

Page 219: ...nd then print again Colored Banding Appears at Intervals of Approximately 2 5 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer The print quality is set to low Solutions When printing on plain paper print using a higher quality setting Select Advanced Setti...

Page 220: ...peed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Perform the nozzle check and then try Power Cleaning if the print head nozzles are clogged Running Power Cleaning on page 134 The print settings and the paper ...

Page 221: ...eared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears when the Surface of the Print Result is Smeared Vertically on page 136 Cleaning the Paper Path for Ink Smear when the Back of the Print Result is Dirty on page 137 The paper is curled Solutions Place the paper on a flat surface to ch...

Page 222: ...e 136 Cannot Copy Without Margins Borderless is not set in the print settings Solutions Select Various Prints Various copies Copy Restore Photos Border Setting Borderless on the control panel If you select a paper that does not support borderless printing you cannot enable borderless settings Select a paper type that supports borderless printing Copying Without Margins on page 109 Paper for Border...

Page 223: ...er in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 34 The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass Placing Originals on page 39 There is some dust or stains on ...

Page 224: ...ing a dry soft clean cloth If there is dust or stains around the originals on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass on page 139 Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered The paper path is dirty Solutions Load and eject pap...

Page 225: ...density setting is too high Solutions Lower the copy density setting Menu Options for Copying on page 100 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions Change the reduce and enlarge setting If a moiré pattern still appears place the original at a slightly different angle Menu Opti...

Page 226: ...utions When you place multiple originals on the scanner glass to copy them separately but they are copied onto a single sheet place the originals at least 5 mm apart If the problem continues place one original at a time Copying Photos on page 105 Scanned Image Problems Uneven Colors Dirt Spots and so on Appear in the Scanned Image There is dust or dirt on the originals or the scanner glass Solutio...

Page 227: ...e Correct Area The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass Placing Originals on page 39 There is dust or dirt on the scanner glass Solutions When scanning from the control panel and selecting auto scan area croppi...

Page 228: ...ndows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Select the Oth...

Page 229: ...e without printing may solve the problem You can check the following items while the printer is off Check that you are using genuine Epson ink bottles Try to use genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Check if the translucent film is smeared If there are smears on the translucent film carefully wipe off the smear Cleaning the Translucent Fil...

Page 230: ...puter or Devices Connecting to a Printer that has been Connected to the Network 231 Re setting the Network Connection 232 Connecting a Smart Device and Printer Directly Wi Fi Direct 238 Checking the Network Connection Status 242 ...

Page 231: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 232: ...rinter You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up h...

Page 233: ...uctions Changing the Connection Method to the Computer This section explains how to change the connection method when the computer and the printer have been connected Changing the Network Connection from Ethernet to Wi Fi Change the Ethernet connection to Wi Fi connection from the printer s control panel The changing connection method is basically the same as the Wi Fi connection settings Related ...

Page 234: ...e on screen instructions until the following screen is displayed Select the network connection that you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Note The displayed connection method differs depending on the model Follow the on screen instructions Making Wi Fi Settings from the Control Panel You can make network settings from the printer s...

Page 235: ...vided with the wireless router 1 Tap on the home screen 2 Tap Wi Fi Recommended If the printer has already been connected by Ethernet tap Router 3 Tap Start Setup If the network connection is already set up the connection details are displayed Tap Change Settings to change the settings If the printer has already been connected by Ethernet tap Change to Wi Fi connection and then tap Yes after confi...

Page 236: ...ers on page 27 Checking the Network Connection Status on page 242 Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi Fi network by pressing a button on the wireless router If the following conditions are met you can set up by using this method The wireless router is compatible with WPS Wi Fi Protected Setup The current Wi Fi connection was established by pressing a bu...

Page 237: ...mation Checking the Network Connection Status on page 242 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to an wireless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Tap on the home screen 2 Tap Wi Fi Recommended If the printer has be...

Page 238: ...nnection settings screen Related Information Checking the Network Connection Status on page 242 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without a wireless router and print from the smart device About Wi Fi Direct Use this connection method when you are not using Wi Fi at home or at the office or...

Page 239: ...y to devices without a wireless router Note For iOS or Android users it is convenient to set up from Epson Smart Panel You only need to make these settings for the printer and the device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Sta...

Page 240: ...nter s control panel select Complete For devices that have been connected to the printer before select the network name SSID on the device s Wi Fi screen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below http epson sn Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer...

Page 241: ...tings from Wi Fi Direct Start Setup and then the following menu items are displayed Change Network Name Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name You can set the network name SSID in ASCII characters that is displayed on the software keyboard on the control panel You can enter up to 22 characters When changing the network name SSI...

Page 242: ...ection information of the smart device saved to the printer is deleted Checking the Network Connection Status You can check the network connection status in the following way Related Information Checking the Network Connection Status from the Control Panel on page 242 Printing a Network Connection Report on page 243 Checking the Network Connection Status from the Control Panel You can check the ne...

Page 243: ...ections Print Status Sheet Prints a network status sheet The information for Ethernet Wi Fi Wi Fi Direct Simple AP and so on is printed on two or more pages Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load papers 2 Tap Settings on the home screen 3 Tap Network Settings Connection Check The connecti...

Page 244: ... Messages on the Network Environment Related Information E 1 on page 245 E 2 E 3 E 7 on page 245 E 5 on page 246 E 6 on page 246 E 8 on page 246 E 9 on page 247 E 10 on page 247 E 11 on page 247 E 12 on page 248 E 13 on page 248 Message on the Network Environment on page 249 Adding or Replacing the Computer or Devices Checking the Network Connection Status Printi 244 ...

Page 245: ... Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and...

Page 246: ...er is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related I...

Page 247: ...heck the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to...

Page 248: ...ted Information Network Settings on page 268 Making Settings for Connecting to the Computer on page 233 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually th...

Page 249: ...ection To add another computer or smart device disconnect one of the connected devices or connect it to the other network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSI...

Page 250: ...Product Information Paper Information 251 Consumable Products Information 256 Software Information 257 Settings Menu List 265 Product Specifications 271 Regulatory Information 280 ...

Page 251: ...y Sheets Paper Cassette 1 Paper Cassette 2 Rear paper Feeder Rear Paper Feed Slot Epson Bright White Ink Jet Paper A4 100 40 1 For the rear paper feed slot you cannot print within the area 20 mm from the bottom edge Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Rear paper Feeder Rear Paper Feed Slot Epson Photo Quality In...

Page 252: ...3x18 cm 5x7in 10x15 cm 4x6 in 20 20 20 Epson Value Glossy Photo Paper A4 20 20 1 10x15 cm 4x6 in 20 20 20 For the rear paper feed slot you cannot print within the area 20 mm from the bottom edge Various other paper types Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Rear paper Feeder Rear Paper Feed Slot 1 Epson Photo Stickers 2 A6 1 1 1 Epson Iron On Cool Peel Transfer...

Page 253: ...00 50 A6 B6 20 100 50 User Defined 4 mm 89 127 to 215 9 297 1 User Defined 4 mm 54 86 to 215 9 2000 1 User Defined 4 mm 182 254 to 215 9 2000 1 1 For the rear paper feed slot you cannot print within the area 20 mm from the bottom edge 2 Use the rear paper feeder to load pre punched paper 3 Paper on which information such as the sender s name or corporation name are pre printed in the header There ...

Page 254: ...e rear paper feed slot you cannot print within the area 20 mm from the bottom edge 2 Only printing from computer is available Envelope Media Name Size Loading Capacity Envelopes Paper Cassette 1 Paper Cassette 2 Rear Paper Feeder Rear Paper Feed Slot Envelope Envelope 10 Envelope DL Envelope C6 10 10 Paper for Borderless Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epson Photo Qua...

Page 255: ...son Bright White Ink Jet Paper Epson Double sided Photo Quality Ink Jet Paper Epson Double Sided Matte Paper Related Information Available Paper and Capacities on page 251 Commercially Available Paper Copy paper Plain paper 1 Thin paper Thick paper 2 1 For automatic 2 sided printing you can use A4 Letter B5 16K and User Defined 182 x 257 to 215 9 x 297 mm paper sizes 2 Manual 2 sided printing only...

Page 256: ... any genuine Epson ink not designed for this printer or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Note Ink bottle codes may vary by location For the correct codes in your area contact Epson support Although the ink bottles may contain recycled materials t...

Page 257: ...e status of the printer or keep it in top operating condition using the printer driver utility Note You can change the language of the printer driver Select the language you want to use from the Language setting on the Maintenance tab Accessing the printer driver from applications To make settings that apply only to the application you are using access from that application Select Print or Print S...

Page 258: ...k bar is a shortcut icon allowing you to quickly access the printer driver If you click the printer icon and select Printer Settings you can access the same printer settings window as the one displayed from the control panel If you double click this icon you can check the status of the printer Note If the printer icon is not displayed on the task bar access the printer driver window click Monitori...

Page 259: ...ding on the application being used Page Setup may not be displayed in the File menu and the operations for displaying the print screen may differ See the application s help for details Starting the utility Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility Related Information Printi...

Page 260: ...otos showing the shooting date and time Note Windows Server operating systems are not supported To use this application the printer driver for this printer must be installed Starting on Windows Windows 10 Click the start button and then select Epson Software Epson Photo Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista W...

Page 261: ...application settings and information on how to use the application starts registering a printer B Displays the printer name and ink levels C When you select the menu you want to use the screen of the menu is displayed Application for Enjoying a Variety of Photo Printing Epson Creative Print Epson Creative Print is an application that allows you to enjoy various types of photo printing such as coll...

Page 262: ...elp for details on using the features Starting on Windows Windows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Starting on Mac OS Select Go Applications Epson Software Epson S...

Page 263: ...ig from the product information screen of the Epson Smart Panel Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Related Information Application for Easily Operating the Printer from a Smart device Epson Smart Panel on page 260 Printing a Network Connectio...

Page 264: ...nd protocols See the operations guide for EpsonNet Config or the application s help for more details Starting on Windows Windows 10 Windows Server 2019 Windows Server 2016 Click the start button and then select EpsonNet EpsonNet Config Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows...

Page 265: ...ng Software Update Starting on Mac OS Select Go Applications Epson Software EPSON Software Updater Related Information Installing the Applications Separately on page 146 Settings Menu List Select Settings on the home screen of the printer to make various settings Print Counter Select the menus on the control panel as described below Settings Print Counter Displays the total number of prints B W pr...

Page 266: ...iency Please consider the environment before making any change Power Off Settings Your product may have this feature or the Power Off Timer feature depending on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environm...

Page 267: ...y get dirty Set the range to fit the printable area of your CD DVD The print area set here is the initial value when printing photos from a memory card onto a CD DVD Stickers Adjusts the printing position of a photo sticker by moving up down left or right to fit Thick Paper Select On to prevent ink from smearing on your printouts however this may lower the print speed Quiet Mode Select On to reduc...

Page 268: ...e Setup WPS Wi Fi Auto Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again Select Wi Fi Recommended Change Settings Others Disable Wi Fi Start Setup Wi Fi Direct iOS Other OS Devices Menu Change Network Name Change Password Change Frequency Range This setting may not be displayed depending on the region Disable Wi Fi ...

Page 269: ...g a Smart Device and Printer Directly Wi Fi Direct on page 238 Checking the Network Connection Status on page 242 Web Service Settings Select the menus on the control panel as described below Settings Web Service Settings Epson Connect Services Displays whether the printer is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions...

Page 270: ...Editing Photos on page 53 Guide Functions Select the menus on the control panel as described below Settings Guide Functions Paper Mismatch Displays a warning if the paper settings print settings for the print job do not match the printer s paper settings made when you loaded the paper This setting prevents misprinting Auto Selection Mode When any of the following operations are performed the menus...

Page 271: ...ve a notification if a firmware update is available Related Information Updating the Printer s Firmware Using the Control Panel on page 150 Restore Default Settings Select the menus on the control panel as described below Settings Restore Default Settings Network Settings Resets the network settings to the default All Except Network Settings Resets all settings except for network settings to their...

Page 272: ...n the shaded areas due to the printer s mechanism Printing with borders When you print using the rear paper feed slot you cannot print within the area 20 0 mm from the bottom edge A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 62 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B 40 0 mm 1 57 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer ...

Page 273: ...xel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB For External USB Devices and PictBridge Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications See the following table for Wi Fi specifications Countries or regions except for those listed below Table A Ireland UK Austria Germany Liechtenstein Switzerland Fr...

Page 274: ...AES 1 Only available for the HT20 2 Not supported for IEEE 802 11b 3 Infrastructure and Wi Fi Direct modes or an Ethernet connection can be used simultaneously 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal Table B Standards IEEE802 11a b g n 1 ac Frequency Ranges IEEE802 11b g n 2 4 GHz IEEE802 11a n ac 5 GHz Channels Wi Fi 2 4 GHz 1 2 ...

Page 275: ...ps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Pri...

Page 276: ...nd a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 Security Protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Supported Third Party Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan OS X Mavericks or later Memory Device Specifications Supported Memory Card Specifications Compatible Memory Cards Maximum Capacities miniSD 2 GB miniSDHC 32 GB microSD 2 GB microSDHC 32 GB mi...

Page 277: ...endent AC power supplies 2 Read only 3 Only insert one memory card into the multi card reader Multi card readers with more than two memory cards inserted are not supported You cannot use the following devices A device that requires a dedicated driver A device with security settings password encryption and so on A device with a built in USB hub Epson cannot guarantee operations for all externally c...

Page 278: ...ns Power Supply Rating AC 100 120 V AC 220 240 V AC 220 240 V Rated Frequency Range 50 60 Hz 50 60 Hz 50 60 Hz Rated Current 0 6 A 0 3 A 0 3 A Power Consumption with USB Connection Standalone copying Approx 17 0 W ISO IEC24712 Ready mode Approx 7 4 W Sleep mode Approx 0 8 W Power off Approx 0 2 W Standalone copying Approx 17 0 W ISO IEC24712 Ready mode Approx 7 5 W Sleep mode Approx 0 8 W Power of...

Page 279: ...30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 or later 32 bit 64 bit Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Windows Server 2003 SP2 or later Mac OS Mac OS X v10 6 8 or later Note Mac O...

Page 280: ...rth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrists feet and ankles Standards and Approvals for European M...

Page 281: ...vernment bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Pas...

Page 282: ...Where to Get Help Technical Support Web Site 283 Contacting Epson Support 283 ...

Page 283: ...nformation Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending on the product net...

Page 284: ...nd wishes to provide you with a high level of customer service In addition to your product documentation we provide the following sources for obtaining information Internet URL http www epson co nz Access the Epson New Zealand World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and tech...

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