Epson EcoTank ET-3800 Series User Manual Download | Manualshive

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Cannot Print

Cannot Print from Windows

Make sure the computer and the printer are connected correctly.

The cause and solution to the problem differ depending on whether or not they are connected.

Checking the Connection Status

Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.

1.

Double-click the

Epson Printer Connection Checker

icon on the desktop.

Epson Printer Connection Checker starts.

If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.

❏

Windows 10

Click the start button, and then select

Epson Software

>

Epson Printer Connection Checker

.

❏

Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏

Windows 7

Click the start button, and then select

All Programs

>

Epson Software

>

Epson Printer Connection

Checker

.

2.

Follow the on-screen instructions to check.

Note:

If the printer name is not displayed, install a genuine Epson printer driver.

“Checking if a genuine Epson printer driver is installed - Windows” on page 104

When you have identified the problem, follow the solution displayed on the screen.

When you cannot solve the problem, check the following according to your situation.

❏

The printer is not recognized over a network connection

“Cannot connect to a Network” on page 119

❏

The printer is not recognized using a USB connection

“The Printer Cannot Connect by USB (Windows)” on page 122

❏

The printer is recognized, but printing cannot be performed.

“Cannot Print Even Though a Connection has been Established (Windows)” on page 123

Cannot connect to a Network

The problem could be one of the following issues.

Solving Problems

>

The Printer Does Not Work as Expected

>

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Summary of Contents for EcoTank ET-3800 Series

Page 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6439 00 EN ...

Page 2: ...tions 23 Entering Characters 24 Viewing Animations 25 Loading Paper Paper Handling Precautions 27 Paper Size and Type Settings 27 List of Paper Type 28 Loading Paper 29 Precautions when Loading Letterhead Paper 29 Placing Originals Placing Originals 31 Originals that are not Supported by the ADF 32 Printing Printing Documents 34 Printing from a Computer Windows 34 Printing from a Computer Mac OS 5...

Page 3: ... Paper Path for Ink Smears 94 Cleaning the Scanner Glass 95 Cleaning the ADF 95 Cleaning the Translucent Film 98 Cleaning the Printer 101 Cleaning Spilled ink 102 Checking the Total Number of Pages Fed Through the Printer 102 Saving Power 103 Saving Power Control Panel 103 Installing or Uninstalling Applications Separately 103 Installing the Applications Separately 103 Adding the Printer for Mac O...

Page 4: ... Software for Package Creation 216 Software for Making Settings 216 Software for Updating 218 Settings Menu List 219 General Settings 219 Maintenance 223 Print Status Sheet 224 Print Counter 225 User Settings 225 Customer Research 225 Restore Default Settings 225 Firmware Update 226 Product Specifications 226 Printer Specifications 226 Scanner Specifications 227 ADF Specifications 228 Using Port f...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 7 Trademarks 9 Copyright 9 ...

Page 6: ...est versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for i...

Page 7: ... the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instr...

Page 8: ... Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating...

Page 9: ...ntries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour Safari AirPrint iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge a...

Page 10: ...ith Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resu...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 13 Protecting Your Personal Information 14 ...

Page 12: ... Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemake...

Page 13: ... the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orient...

Page 14: ... Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer m...

Page 15: ...Part Names and Functions Part Names and Functions 16 ...

Page 16: ...straight into the printer Slide to the edge of the originals D ADF document support Supports originals E ADF output tray extension Holds legal size originals ejected from the ADF Make sure you extend this when scanning legal size originals using the ADF F ADF output tray Holds originals ejected from the ADF A Output tray Holds the ejected paper B Paper cassette Loads paper Part Names and Functions...

Page 17: ...el Allows you to make settings and perform operations on the printer D Front cover Open to load paper in the paper cassette A Scanner unit Scans placed originals Open to refill the ink tank or to remove jammed paper This unit should usually be kept closed B Ink tank cover Open to refill the ink tank C Ink reservoir tank Ink tank Supplies ink to the print head D Ink tank unit Contains the ink tanks...

Page 18: ...he maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Connects the power cord D LAN port Connects a LAN cable E USB port Connects a USB cable to connect with a computer Part Names and Functions Part Names and Functions 18 ...

Page 19: ...Guide to the Control Panel Control Panel 20 Home Screen Configuration 21 Menu Screen Configuration 22 Basic Operations 23 Entering Characters 24 Viewing Animations 25 ...

Page 20: ...trol panel to select a menu or to make settings E Selects the number of pages to print F Stops the current operation G Returns to the previous screen H Use the u d l r buttons to move the focus to the target and then press the OK button to open the selected menu or to make settings I Applies to a variety of functions depending on the situation J Starts an operation such as printing or copying Guid...

Page 21: ...g You can also make this setting from the Settings menu Settings General Settings Printer Settings Quiet Mode D Displays each menu Copy Allows you to copy documents Scan Allows you to scan documents and save them to a computer Maintenance Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing a nozzle check pattern and performing head cleanin...

Page 22: ...ted to a wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The printer is not connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The printer is connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode Menu Screen Configuration A Switches the list of settings using the tabs The ...

Page 23: ...e item Select the icon to check how to solve the problem C Available buttons are displayed D Displays the on screen keypad allowing you to enter the number of copies Basic Operations Move the focus using the u d l r buttons to select the items and then press the OK button to confirm your selection or run the selected feature Move the focus to the setting item using the u d l r buttons and then pre...

Page 24: ...by using on screen keyboard when you make network settings and so on A Indicates the character count B Moves the cursor to the input position C Switches between upper case and lower case D Switches the character type ABC Alphabet 123 Numbers and symbols E Enters frequently used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character Guide to the Control Pane...

Page 25: ...g Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Displays the help screen Select How To and select the items that you want to view Select How To at the bottom of the operation screen Displays the context sensitive animation Guide to the Control Panel Viewing Animations 25 ...

Page 26: ...Loading Paper Paper Handling Precautions 27 Paper Size and Type Settings 27 Loading Paper 29 ...

Page 27: ...ets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten the...

Page 28: ...m printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Value Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semig...

Page 29: ...head paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing and borderless printing are not available...

Page 30: ...Placing Originals Placing Originals 31 Originals that are not Supported by the ADF 32 ...

Page 31: ...ks prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt on the scanner glass before scanning A range ...

Page 32: ...kle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to them Originals th...

Page 33: ...Printing Printing Documents 34 Printing on Envelopes 61 Printing Web Pages 62 Printing Using a Cloud Service 63 ...

Page 34: ...ay differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 29 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer Windows 34 ...

Page 35: ...n see the online help for explanations of the setting items Right clicking an item displays Help 7 Click OK to close the printer driver window 8 Click Print Related Information Available Paper and Capacities on page 207 List of Paper Type on page 28 Printing Printing Documents Printing from a Computer Windows 35 ...

Page 36: ...er a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Related Information Loading Paper on page 29 Printing Using Easy Settings on page 34 Printing on 2 Side...

Page 37: ...d printer 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Printing may be slow...

Page 38: ... driver s Main tab select the type of long edge binding you want to use from 2 Sided Printing 2 Click Settings select Booklet and then select Center Binding or Side Binding Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in half and then putting ...

Page 39: ...vailable with borderless printing 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on page 34 Printing ...

Page 40: ... size of the paper you set in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings ...

Page 41: ...m the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on page 34 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on ...

Page 42: ...de 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on page 34 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides Printing Printing Docum...

Page 43: ...he vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer Windows 43 ...

Page 44: ...ed line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer Windows 44 ...

Page 45: ...ne through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 45 ...

Page 46: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 46 ...

Page 47: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 47 ...

Page 48: ... pattern on your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Letterhead Borderless Not selected Quality Standard 2 Sided Printing Off Manual Long edge binding or Manual Short edge binding Color Correction Automatic...

Page 49: ...file and then repeat the above steps 4 When you select a print job added to Print Project Lite in the Job Arranger Lite window you can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save...

Page 50: ... to make further settings 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print Note Certain characters may be altered by patterns such as appearing as Application specific patterns and underlines may alter content printed using these settings Print quality may decrease in photos and other images when using Color Universal Print settings Printing is s...

Page 51: ...the method of color correction from the Color Correction setting Automatic This setting automatically adjusts the tone to match the paper type and print quality settings Custom Click Advanced you can make your own settings 2 Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on...

Page 52: ...Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Note Deblurring may not always be possible depending on the circumstances Related Information Loading Paper on page 29 Printing Using Easy Settings on page 34 Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the applicati...

Page 53: ...ails or d to expand the print window 4 Select your printer 5 Select Print Settings from the pop up menu 6 Change the settings as necessary 7 Click Print Related Information Available Paper and Capacities on page 207 List of Paper Type on page 28 Printing Printing Documents Printing from a Computer Mac OS 53 ...

Page 54: ...rrent settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you want to print using the same settings select the registered preset name from the Presets Related Information Loading Paper on page 29 Printing Using Easy Settings on page 52 Printing on 2 Sides You...

Page 55: ...on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next to Adjustments 4 Set the other items as necessary 5 Click Print Related Information Available Paper...

Page 56: ... printer as the Destination Paper Size setting 1 Select the size of the paper you set in the application as the Paper Size setting 2 Select Paper Handling from the pop up menu 3 Select Scale to fit paper size 4 Select the paper size you loaded in the printer as the Destination Paper Size setting 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 29 Printing ...

Page 57: ...Select the paper size you set in the application as the Paper Size setting 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on page 52 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by ...

Page 58: ...the arrow next to Advanced Settings and make the appropriate settings 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 29 Printing Using Easy Settings on page 52 Printing Documents from Smart Devices iOS You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may differ depending...

Page 59: ...rinter is using 3 Print from your device to your printer Note For details see the AirPrint page on the Apple website Related Information Cannot Print Even Though a Connection has been Established iOS on page 135 Printing Documents from Smart Devices Android You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may diff...

Page 60: ...ow http epson sn 2 Install the Epson Print Enabler plug in from Google Play 3 Connect your Android device to the same wireless network that your printer is using 4 Go to Settings on your Android device select Printing and then enable Epson Print Enabler 5 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Pri...

Page 61: ...size from Document Size on the Main tab and then select Envelope from Paper Type 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Paper on page 29 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 ...

Page 62: ... Set up your printer for wireless printing 2 If Epson Smart Panel is not installed install it Application for Easily Operating the Printer from a Smart device Epson Smart Panel on page 215 3 Connect your smart device to the same wireless network as your printer 4 Open the web page you want to print in your web browser app 5 Tap Share from the menu of the web browser application 6 Select Smart Pane...

Page 63: ...is for iOS and Android and allows you to print or scan from a smartphone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Ep...

Page 64: ...s Epson Connect Services Unregister to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 64 ...

Page 65: ...Copying Available Copying Methods 66 Basic Menu Options for Copying 71 Advanced Menu Options for Copying 71 ...

Page 66: ...size or custom size by color or monochrome 1 Load paper in the printer Loading Paper on page 29 2 Place the originals If you want to copy multiple originals place all of the originals on the ADF Placing Originals on page 31 3 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button Copying Available Copying Methods Copying Originals 66 ...

Page 67: ...ADF use the scanner glass Originals that are not Supported by the ADF on page 32 Note You can also place the originals on the scanner glass Placing Originals on page 31 2 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 3 Select the Copy tab and then select 2 Sided 1 2 Sided 4 Specify the original orientation and the binding position and then se...

Page 68: ...d then press the OK button 3 Select the Advanced Settings tab select Reduce Enlarge 4 Specify the amount of enlargement or reduction and then select OK 5 Press the x button Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet 1 Place all originals face up in the ADF Placing Originals on page 31 Place them in the direction shown in the illustration Portr...

Page 69: ... 2 up 4 Specify the layout order and the original orientation and then select OK 5 Press the x button Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals If you want to copy multiple originals place all of the originals on the ADF Placing Originals on page 31 2 Select Copy on the home screen To select an item use the u d l r buttons a...

Page 70: ...d Copy 4 Press the x button Copying Without Margins Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper 1 Place the original on the scanner glass Placing Originals on page 31 2 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 3 Select the Advanced Settings tab and then enable Borde...

Page 71: ... level of density when the copying results are faint Decrease the level of density when ink smears Advanced Menu Options for Copying Note The items may not be available depending on other settings you made Paper Setting Select the paper size and the paper type you loaded Reduce Enlarge Configures the magnification ratio of the enlargement or reduction If you want to reduce or enlarge the original ...

Page 72: ...opies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Select the layout order and the orientation of your original Quality Select the quality for copying Selecting High provides higher quality printing but the printing speed may be slower Original Orientation Select the orientation of your original Remove Shadow Removes shadows ...

Page 73: ... the edges The image is enlarged a little to remove margins from the edges of the paper Select how much to enlarge in the Expansion setting Clear All Settings Resets the copy settings to their defaults Copying Advanced Menu Options for Copying 73 ...

Page 74: ...Scanning Basic Information on Scanning 75 Scanning Originals to a Computer 78 Scanning Originals to the Cloud 80 Scanning Using WSD 81 Scanning Originals to a Smart Device 84 Advanced Scanning 84 ...

Page 75: ...e of the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your smart device By scanning your ...

Page 76: ...d scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature If you are using the Windows 7 Windows Vista you need to make WSD settings on your computer before scanning Scanning Basic Information on Scanning Available Scanning Methods 76 ...

Page 77: ... operating systems and provides the same level of screen display and print result Also you can save the multiple pages as a one file You can view PDF files using dedicated PDF reading software or in Web browsers Recommended Resolutions to Suit Your Purpose Resolution indicates the number of pixels smallest area of an image for each inch 25 4 mm and is measured in dpi dots per inch The advantage of...

Page 78: ... required to use the scanner feature See the following to check for installed applications Windows 10 Click on the start button and then select Windows System Control Panel Programs Programs and Features Windows 8 1 Windows 8 Select Desktop Settings Control Panel Programs Programs and Features Windows 7 Windowes Vista Click the start button and then select Control Panel Programs Programs and Featu...

Page 79: ...ng starts Note See the Epson ScanSmart help for detailed operation information for the software Click Help on the Epson ScanSmart screen to open the help Scanning from a Computer You can scan from a computer by using Epson ScanSmart This application allows you to scan documents and photos easily and then save the scanned images in simple steps 1 Place the originals Placing Originals on page 31 2 S...

Page 80: ...tination 4 Make the scan settings Basic Menu Options for Scanning to the Cloud on page 80 Advanced Menu Options for Scanning to the Cloud on page 81 5 Press the x button Basic Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings you made B W Color Select whether to scan in monochrome or in color File Format Select the format in which to save the sc...

Page 81: ... the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Original Orientation Select the orientation of the original Clear All Settings Resets the s...

Page 82: ...dows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is ...

Page 83: ...model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 83 ...

Page 84: ...ginals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 31 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart you can scan multiple pho...

Page 85: ... then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instructions to scan Scanned p...

Page 86: ...aper Feeding Problems 87 Improving Print Copy and Scan Quality 90 Cleaning the Printer 101 Cleaning Spilled ink 102 Checking the Total Number of Pages Fed Through the Printer 102 Saving Power 103 Installing or Uninstalling Applications Separately 103 Transporting and Storing the Printer 109 ...

Page 87: ...ter driver Windows Click EPSON Status Monitor 3 on the Maintenance tab If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Mac OS Apple menu System Preferences Printers Scanners or Print Scan Print Fax Epson XXXX Options Supplies Utility Open Printer Utility EPSON Status Monitor Related Information Refilling the Ink Tan...

Page 88: ...cument cover if it is open 4 Open the scanner unit with both hands until it locks 5 Make sure that the ink tank cap is securely closed cImportant If ink tank cap is not securely closed ink may leak Maintaining the Printer Cleaning the Paper Path for Paper Feeding Problems 88 ...

Page 89: ... a precaution against catching fingers Continue to close even if you feel some resistance 7 Slide out the paper cassette and then remove the paper 8 Stand the printer on its side with the printer s ink tank at the bottom Maintaining the Printer Cleaning the Paper Path for Paper Feeding Problems 89 ...

Page 90: ... feature to check if the nozzles are clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has no...

Page 91: ...feature and then run Power Cleaning For details see Related information below 5 Repeat cleaning and printing the pattern until all lines are printed completely cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turni...

Page 92: ...erefore to avoid unnecessary ink usage you must wait 12 hours before you try it again cImportant Maintenance box replacement may be required Ink will be deposited to the maintenance box If it becomes full you must prepare and install a replacement maintenance box to continue printing Note When the ink levels or the free space in the maintenance box are insufficient for Power Cleaning you cannot ru...

Page 93: ...a fountain pen or an oil pen to prevent it from drying make sure the print head is capped properly to prevent the ink from drying When the power cord is unplugged or a power outage occurs while the printer is in operation the print head may not be capped properly If the print head is left as it is it will dry out causing nozzles ink outlets to clog In these cases turn the printer on and off again ...

Page 94: ...er is not smeared with ink 5 When the problem cannot be cleared after cleaning the paper path the part inside the printer that is shown in the illustration is smeared Turn off the printer and then wipe off the ink using a cotton swab cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint Do not touch the white flat cable translucent fi...

Page 95: ... surface is stained with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or ...

Page 96: ...nd the interior of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the ADF 96 ...

Page 97: ...ve it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality 5 If the problem cannot be cleared turn off the printer by pressing the P button open the ADF cover and then raise the ADF input tray Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the ...

Page 98: ...eared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning liquid other than water with a few drops of detergent 1 Turn off the printer by pressing the P button 2 Close the document cover if it is open Maintaining the Printer Improving Print Copy and Scan Quality Cleaning t...

Page 99: ...nt film is smeared Smears are easier to see if you use a light If there are smears such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 99 ...

Page 100: ... the smear gently If you press the cotton swab too hard to the film the springs of the film may be dislocated and the printer may be damaged 6 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 7 Repeat steps 5 and 6 until the film is not smeared 8 Visually check that t...

Page 101: ...o close even if you feel some resistance Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean cloth that has been dampened with water If you cannot remove the dirt try adding a small amount of mild detergent to the damp cloth Maintaining the Printer Cleaning the Printer 101 ...

Page 102: ... off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer The information is printed together with th...

Page 103: ...To select an item use the u d l r buttons and then press the OK button 2 Select General Settings Basic Settings 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected and then make settings Select Sleep Timer or Power Off ...

Page 104: ...er operating systems you cannot use Epson Software Updater Download the latest applications from the Epson website Related Information Application for Updating Software and Firmware EPSON Software Updater on page 218 Uninstalling Applications on page 106 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by ...

Page 105: ...P Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 103 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver i...

Page 106: ...ers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is correctly connected to the computer and that the printer is on Uninstalling Applications Log in to your computer as an administrator Enter the administrator password if the computer ...

Page 107: ...y print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remo...

Page 108: ...se the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the application yo...

Page 109: ... the print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Close the document cover if it is open 7 Open the scanner unit with both hand until it locks Caution Be careful not to trap your hand...

Page 110: ...Secure the print head to the case with tape 9 Make sure to install the cap onto the ink tank securely 10 Close the ink tank cover securely Maintaining the Printer Transporting and Storing the Printer 110 ...

Page 111: ...on against catching fingers Continue to close even if you feel some resistance 12 Prepare to pack the printer as shown below 13 Place the printer in the plastic bag and fold it closed 14 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 111 ...

Page 112: ...ightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer When you use the printer again make sure you remove the tape securing the print head If print quality has declined the next time you print clean an...

Page 113: ...ork as Expected 114 A Message is Displayed on the LCD Screen 150 Paper Gets Jammed 151 It is Time to Refill the Ink 156 It is Time to Replace the Maintenance Box 163 Printing Copying and Scanning Quality is Poor 164 Cannot Solve Problem 182 ...

Page 114: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 115: ...ets specified for the paper Available Paper and Capacities on page 207 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 27 Paper slips when paper dust adheres to the roller Solutions Clean the roller Cleaning the Paper Path for Paper Feedin...

Page 116: ...aper Available Paper and Capacities on page 207 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 27 Paper slips when paper dust adheres to the roller Solutions Clean the roller Cleaning the Paper Path for Paper Feeding Problems on page 87 S...

Page 117: ...ter Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 207 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 27 Paper slips when paper dust adheres to the roller Soluti...

Page 118: ...ifications on page 228 The originals are loaded incorrectly Solutions Load originals in the correct direction and slide the ADF edge guide against the edge of the originals Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adheres to the roller Solutions Clean the inside of the ADF ...

Page 119: ... select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 104 When you have identified the problem follow the solution disp...

Page 120: ...d the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 186 The SSIDs connected from the computer or smart device and computer are different Solutions W...

Page 121: ...the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the com...

Page 122: ...ings from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 3az 10 Click Next 11 Click OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs d...

Page 123: ...of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 104 Checking if a genuine Epson printer driver is installed Mac OS on page 105 ...

Page 124: ...e default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of th...

Page 125: ...off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions S...

Page 126: ...om the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you i...

Page 127: ...k levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 127 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 130 Check the following if a conne...

Page 128: ...ttings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 186 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to differ...

Page 129: ... control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the...

Page 130: ...th an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 198 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 216 7 Select Advanced Settings from the list at the top right o...

Page 131: ... a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 104 Checking if a g...

Page 132: ...device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General Settings Network Settings Connection Check and then print the network connection report If the report shows that the network connection failed check the network connection report and then follow the prin...

Page 133: ...ectly The cause and solution to the problem differ depending on whether or not they are connected Check the connection with the smart device Use Epson Smart Panel to check the connection between the smart device and the printer Open the Epson Smart Panel If you cannot connect to the printer tap at the top of the screen to reset If you are not using Epson Smart Panel see the link below http epson s...

Page 134: ... wireless router When Replacing the Wireless Router on page 186 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID ...

Page 135: ... Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details Cannot Print Even Though a Connection has been Established iOS The following causes can be ...

Page 136: ... failed check the network connection report and then follow the printed solutions There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the do...

Page 137: ...en you cannot solve the problem check the following according to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 137 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Windows on page 122 The printer is recognized but scanning cannot be performed Cannot Scan Even Though a Connection has been Correctly Es...

Page 138: ...less router When Replacing the Wireless Router on page 186 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as th...

Page 139: ...ect If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Etherne...

Page 140: ...r than the printer may be causing the problem The Printer Cannot Connect by USB Windows The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is ...

Page 141: ...k connection Cannot connect to a Network on page 141 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 130 Check the following if a connection has been established The printer is recognized but scanning cannot be performed Cannot Scan Even Though a Connection has been Correctly Established Mac OS on page 145 Cannot connect to a Network The proble...

Page 142: ...less router When Replacing the Wireless Router on page 186 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as th...

Page 143: ...on of the computer See the documentation provided with the computer for details The device connected to the USB 3 0 port causes radio frequency interference Solutions When you connect a device to the USB 3 0 port on a Mac radio frequency interference may occur Try the following if you cannot connect to wireless LAN Wi Fi or if operations become unstable Place the device that is connected to the US...

Page 144: ...or the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely t...

Page 145: ...k below http epson sn Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or s...

Page 146: ...ess router Connect the computer or smart device to the same SSID as the printer Example of connecting to different SSIDs Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID If you cannot communicate between the ...

Page 147: ...entation provided with the smart device for details Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered Unnecessary applications are running Solutions Close any unnecessary applications on your computer or smart device The print quality is set to high Solutions Lower the quality setting Bidirectional printing is disabled Solutions ...

Page 148: ...heating and being damaged is operating Solutions You can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the power is off Scanning Speed Is Slow Scanning at a high resolution Solutions Try scanning at a lower resolution LCD Screen Gets Dark The printer is in sleep mode Solutions Press any button on the ...

Page 149: ...ng in AirPrint Setup Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Application for Configuring Printer Operations Web Config on page 216 A Message Prompting You to Reset the Ink Level is Displayed Even After Refilling the Ink Ink level was not reset Solutions After refilling the ink follow the on screen ins...

Page 150: ... To use cloud services update the root certificate from the Epson Web Config utility Run Web Config and then update the root certificate Check that the printer driver is installed on the computer and that the port settings for the printer are correct Click Print Queue on the printer driver s Maintenance tab Make sure the printer port is selected correctly in Property Port from the Printer menu as ...

Page 151: ... placing it vertically or turning it upside down otherwise ink may leak Removing Jammed Paper Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts...

Page 152: ... rear cover 4 Insert the rear cover in the printer 5 Close the document cover if it is open 6 Open the scanner unit with both hand until it locks 7 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper 152 ...

Page 153: ...printer Doing so may cause a malfunction 8 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Solving Problems Paper Gets Jammed Removing Jammed Paper 153 ...

Page 154: ...F cover 2 Remove the jammed paper 3 Raise the ADF input tray cImportant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 154 ...

Page 155: ...il it clicks Preventing Paper Jams Check the following if paper jams occur frequently Place the printer on a flat surface and operate in the recommended environmental conditions Environmental Specifications on page 233 Solving Problems Paper Gets Jammed Preventing Paper Jams 155 ...

Page 156: ...o not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag After bringing an ink bottle inside from a cold storage site allow it to warm up at room ...

Page 157: ...ink may be used depending on the paper type or print quality settings This is because a mixture of color inks is used to create black The ink in the ink bottles supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these bot...

Page 158: ...proceed to the next screen 4 Open the cap of the ink tank cImportant Make sure that the color of the ink tank matches the ink color that you want to refill 5 While holding the ink bottle upright turn the cap slowly to remove it Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 158 ...

Page 159: ...bottle with the filling port and then insert it straight into the port to fill ink until it stops automatically at the upper line When you insert the ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 159 ...

Page 160: ...ert the ink bottle when the ink has reached the upper line otherwise ink may leak 8 When you have finished filling the ink remove the ink bottle cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 160 ...

Page 161: ...ns in the ink bottle tighten the cap and store the bottle upright for later use 9 Close the ink tank cap securely 10 Close the ink tank cover firmly Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 161 ...

Page 162: ...wever fill ink tank up to the upper line and reset the ink level immediately Related Information Ink Bottle Codes on page 210 Ink Bottle Handling Precautions on page 156 Cleaning Spilled ink on page 102 Notes on Resetting the Ink Level Be sure to reset the ink level after refilling the ink If you refilled two or more colors you need to select all of the colors that you refilled and reset the ink l...

Page 163: ...ong period Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop...

Page 164: ...ed Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink ...

Page 165: ...ded Settings on the printer driver s Maintenance tab If you select Use a Mixture of Color Inks to Create Black you can print at Standard print quality when the Paper Type is Plain paper Letterhead or Envelope Note that this feature cannot solve nozzle clogging To solve nozzle clogging we recommend contacting Epson support for repairs Colored Banding Appears at Intervals of Approximately 3 3 cm The...

Page 166: ...rint head The bidirectional printing setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidi...

Page 167: ...nt settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 116 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing ...

Page 168: ...y slow down Windows Click Extended Settings on the printer driver s Maintenance tab and then select Short Grain Paper The back of the paper was printed before the side that had already been printed was dry Solutions When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing using automatic 2 sided printing the print density is too high...

Page 169: ...Color correction has been applied Solutions When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use an...

Page 170: ...ows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu The Position Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide agains...

Page 171: ...y to the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer dr...

Page 172: ...t dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good enough on the display and so print quality may decline Copy Quality is Poor Color Missing Banding or Unexpected Colors Appear in Copies Sol...

Page 173: ...k to see if print quality has improved Checking and Cleaning the Print Head on page 90 Running Power Cleaning on page 92 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 2...

Page 174: ...Checking and Cleaning the Print Head on page 90 Running Power Cleaning on page 92 The print settings and the paper size loaded in the printer are different Solutions Change the print settings according to the paper size loaded in the paper cassette Load paper in the paper cassette that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the f...

Page 175: ...the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 94 The paper is curled Solutions Place the paper on a flat surface to check if it is curled If it is flatten it Cannot Copy Without Margins Borderless is not set in the print settings Solutions Select Copy Advanced Settings Borderless Copy and then enable the setting If you select a paper that does not support...

Page 176: ... correct direction and slide the edge guide against the edge of the paper Loading Paper on page 29 The size of the paper is set incorrectly Solutions Select the appropriate paper size setting The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edg...

Page 177: ...out printing to clean the paper path Cleaning the Paper Path for Ink Smears on page 94 There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 95 There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the origi...

Page 178: ...ly different angle Advanced Menu Options for Copying on page 71 An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on page 31 The copy density se...

Page 179: ...en Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 95 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original o...

Page 180: ...ss place black paper or a desk pad over the original Placing Originals on page 31 Cannot Scan the Correct Area on the Scanner Glass The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass You cannot scan the area within appro...

Page 181: ...ettings Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Wi...

Page 182: ...r Paper Size and Type Settings on page 27 Use a higher quality setting on the control panel or the printer driver Align the print head Aligning the Print Head on page 93 Run a nozzle check to see if the print head nozzles are clogged If there are missing segments in the nozzle check pattern the nozzles may be clogged Repeat head cleaning and the nozzle check alternately 3 times and check if the cl...

Page 183: ...able side facing up Paper Handling Precautions on page 27 Available Paper and Capacities on page 207 Unavailable Paper Types on page 210 If you turn off the printer wait for at least 12 hours and if print quality has still not improved run Power Cleaning Running Power Cleaning on page 92 If you cannot solve the problem by checking the solutions above you may need to request repairs Contact Epson s...

Page 184: ...puter or Devices Connecting to a Printer that has been Connected to the Network 185 Re setting the Network Connection 186 Connecting a Smart Device and Printer Directly Wi Fi Direct 193 Checking the Network Connection Status 197 ...

Page 185: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 186: ...rinter You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up h...

Page 187: ...tion explains how to change the connection method when the computer and the printer have been connected Changing the Network Connection from Ethernet to Wi Fi Change the Ethernet connection to Wi Fi connection from the printer s control panel The changing connection method is basically the same as the Wi Fi connection settings Related Information Making Wi Fi Settings from the Control Panel on pag...

Page 188: ...at you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Note The displayed connection method differs depending on the model Follow the on screen instructions Making Wi Fi Settings from the Control Panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and cond...

Page 189: ...set up using this method you need the SSID and password for a wireless router Note If you are using a wireless router with its default settings the SSID and password are on the label If you do not know the SSID and password see the documentation provided with the wireless router 1 Select on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Recomm...

Page 190: ...el of the wireless router On the label the password may be written Network Key Wireless Password and so on If you are using the wireless router with its default settings use the password written on the label 7 When you have finished select OK 8 Check the settings and then select Start Setup 9 Close the screen The screen automatically closes after a specific length of time Note If you fail to conne...

Page 191: ...ngs If the printer has already been connected by Ethernet select Change to Wi Fi connection and then select Yes after checking the message 4 Select Push Button Setup WPS 5 Hold down the WPS button on the wireless router until the security light flashes If you do not know where the WPS button is or there are no buttons on the wireless router see the documentation provided with your wireless router ...

Page 192: ...ss router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Select on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Recommended If the printer has already been connected by Ethernet select Router 3 Press the OK button If the network connection is already set up the connection details are dis...

Page 193: ... allows you to connect a smart device directly to the printer without a wireless router and print from the smart device About Wi Fi Direct Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts as an wireless router and you can connect the devices to the printer...

Page 194: ...r and the device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Press the OK button 4 Select Other Methods 5 Select Other OS Devices Adding or Replacing the Compute...

Page 195: ...nter s control panel select Complete For devices that have been connected to the printer before select the network name SSID on the device s Wi Fi screen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below http epson sn Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer...

Page 196: ...n 2 Select Wi Fi Direct The Wi Fi Direct information is displayed 3 Select Start Setup 4 Select 5 Select Disable Wi Fi Direct 6 Press the OK button 7 When a completion message is displayed close the screen The screen automatically closes after a specific length of time 8 Press the button Changing the Wi Fi Direct Simple AP Settings Such as the SSID When Wi Fi Direct simple AP connection is enabled...

Page 197: ...he new password if you want to re connect the device Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved...

Page 198: ...device name connection signal strength and so on for Ethernet or Wi Fi connections Wi Fi Direct Status Displays whether Wi Fi Direct is enabled or disabled and the SSID password and so on for Wi Fi Direct connections Print Status Sheet Prints a network status sheet The information for Ethernet Wi Fi Wi Fi Direct and so on is printed on two or more pages Printing a Network Connection Report You can...

Page 199: ...essages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 200 E 2 E 3 E 7 on page 200 E 5 on page 201 E 6 on page 201 E 8 on page 201 E 9 on page 202 E 10 on page 202 E 11 on page 202 E 12 on page 203 Adding or Replacing the Computer or Devices Checking the Network Connection Status Prin...

Page 200: ...eless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router...

Page 201: ...er is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related I...

Page 202: ...heck the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to...

Page 203: ...ted Information Network Settings on page 222 Making Settings for Connecting to the Computer on page 187 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually th...

Page 204: ...nnected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the setting You can change the network name...

Page 205: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 206: ...Product Information Paper Information 207 Consumable Products Information 210 Software Information 211 Settings Menu List 219 Product Specifications 226 Regulatory Information 234 ...

Page 207: ...ter drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets Epson Bright White Ink Jet Paper A4 200 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 100 Epson Double sided Photo Quality Ink Jet Paper...

Page 208: ...ided Printing on page 209 Plain papers Plain paper includes copy paper and letterhead 1 Size Loading Capacity Sheets Letter A4 B5 A5 A6 B6 16K 195 270 mm 250 Legal Indian Legal 8 5 13 in 50 User Defined 2 mm 89x127 to 215 9x1200 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2...

Page 209: ...Available Paper Plain paper Copy paper Letter A4 Related Information Available Paper and Capacities on page 207 Paper for 2 Sided Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epson Double sided Photo Quality Ink Jet Paper Manual 2 sided printing only Epson Double Sided Matte Paper Manual 2 sided printing only Related Information Available Paper and Capacities on page 207 Commercia...

Page 210: ...enuine Epson ink bottles The following are the codes for genuine Epson ink bottles cImportant Epson warranty does not cover damage caused by inks other than those specified including any genuine Epson ink not designed for this printer or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause ...

Page 211: ...he genuine Epson maintenance box T04D1 cImportant Once a maintenance box has been installed in a printer it cannot be used with other printers Software Information This section introduces the network services and software products available for your printer from the Epson website Software for Printing Application for Printing from a Computer Windows Printer Driver The printer driver controls the p...

Page 212: ...el View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and O...

Page 213: ... the printer or keep it in top operating condition using the printer driver utility Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the operations for displaying the print scre...

Page 214: ...es with a variety of layouts You can also perform image correction and adjust the position while viewing a preview of your document You can also brighten up your images by adding text and stamps wherever you like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish with excellent coloring See the application s help for details Note Windows Server ...

Page 215: ...p Store or Google Play Application for Printing Easily from an Android Application Epson Print Enabler Epson Print Enabler is an application that allows you to wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network Sear...

Page 216: ...orer and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network The following browsers are supported Microsoft Edge Internet Explorer 8 or later Firefox Chrome Safari Use the latest version Note The initial value of the Web Config administrato...

Page 217: ...rol Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Since the printer uses a self si...

Page 218: ...nNet Config Related Information Installing the Applications Separately on page 103 Software for Updating Application for Updating Software and Firmware EPSON Software Updater EPSON Software Updater is an application that installs new software and updates firmware over the Internet If you want to check for update information regularly you can set the interval for checking for updates in EPSON Softw...

Page 219: ...ack when the setting time passes Power Off Timer Your product may have this feature or the Power Off Settings feature depending on the location of purchase Select this setting to turn the printer off automatically when it is not used for a specified period of time You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the...

Page 220: ...escribed below Settings General Settings Printer Settings Paper Source Settings Paper Setting Select the paper size and paper type you loaded in the paper source You can make Favorite Paper Settings in paper size and paper type A4 Letter Auto Switching Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter or feed from the paper source set as Lette...

Page 221: ...hen a 2 sided printing error or a memory full error occurs On Displays a warning and prints in single sided mode when a 2 sided printing error occurs or prints only what the printer could process when a memory full error occurs Off Displays an error message and cancels printing Quiet Mode Select On to reduce noise during printing however this may lower the print speed Depending on the paper type a...

Page 222: ...ings again Select Wi Fi Recommended Change Settings Others Disable Wi Fi Start Setup Wi Fi Direct iOS Other OS Devices Menu Change Network Name Change Password Disable Wi Fi Direct Restore Default Settings Wired LAN Setup Set up or change a network connection that uses a LAN cable and router When this is being used Wi Fi connections are disabled Network Status Displays or prints the current networ...

Page 223: ...er the printer is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resume Unregister For details see the following web site https www epsonconnect com http www epsonconnect eu Europe only Related Information Printing Using a Cloud Service on page 63 Main...

Page 224: ... level according to the actual ink remaining Remaining capacity of Maintenance box Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full When is displayed the maintenance box is full Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Related Inform...

Page 225: ...hange the default settings for your frequently used scanning and copying settings See the following related information for details Copy Scan to Computer Scan to Cloud Customer Research Select the menus on the control panel as described below Settings Customer Research Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation Restore Default Settin...

Page 226: ...ications Printer Specifications Print Head Nozzle Placement Black ink nozzles 400 Color ink nozzles 128 for each color Weight of Paper Plain Paper 64 to 90 g m2 17 to 24lb Envelopes Envelope 10 DL C6 75 to 100 g m2 20 to 27 lb Even when the paper thickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printa...

Page 227: ...0 pixels 1200 dpi Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Scanning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and...

Page 228: ...eed from the ADF or the scan quality may decline depending on the paper properties or quality Using Port for the Printer The printer uses the following port These ports should be allowed to become available by the network administrator as necessary Sender Client Use Destination Server Protocol Port Number Printer When Epson Connect is used Epson Connect Server HTTPS 443 XMPP 5222 Control WSD Clien...

Page 229: ... Printer Network Scan TCP 1865 Collecting the job information when push scanning from Epson ScanSmart Printer Network Push Scan 2968 Interface Specifications For Computer Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP ...

Page 230: ...ting EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP Printing Windows Mac OS IPv4 IPv6 PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson Sc...

Page 231: ... Print iOS 5 or later Mac OS X v10 7 x or later Scan OS X Mavericks or later Dimensions ET 3850 Series L6270 Series Dimensions Storage Width 375 mm 14 8 in Depth 347 mm 13 7 in Height 231 mm 9 1 in Printing Width 417 mm 16 4 in Depth 503 mm 19 8 in Height 255 mm 10 0 in Weight Approx 6 7 kg 14 8 lb Without the ink and the power cord Product Information Product Specifications Dimensions 231 ...

Page 232: ...ith USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 5 3 W Sleep mode Approx 0 9 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 5 3 W Sleep mode Approx 0 9 W Power off Approx 0 2 W Note Check the label on the printer for its voltage For European users see the following Website for details on power consumption http www epson e...

Page 233: ...ions Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Temperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for ...

Page 234: ... non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to...

Page 235: ... B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS NZS4268 C631B C633B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Restrictions on Copying Observe the following restrictions to ensure the responsi...

Page 236: ...rs can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 236 ...

Page 237: ...Administrator Information Connecting the Printer to the Network 238 Settings to Use the Printer 242 ...

Page 238: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 239: ...k subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address Note When you use the IP address...

Page 240: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 241: ...rver 4 Select Use for Proxy Server Settings 5 Enter the address for the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Select Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the ...

Page 242: ... Making Wi Fi Settings by Push Button Setup WPS on page 190 Making Wi Fi Settings by PIN Code Setup WPS on page 192 Settings to Use the Printer Problems when Making Settings Hints to Solving Problems Checking the error message When trouble has occurred first check whether there are any messages on the printer s control panel or driver screen If you have the notification email set when the events o...

Page 243: ...nfig with SSL TLS communication https If the message appears before its expiration date make sure that the printer s date is configured correctly The common name of the certificate and the printer do not match If the common name of the certificate and the printer do not match the message The name of the security certificate does not match is displayed when accessing Web Config using SSL TLS commun...

Page 244: ...ocal address for Bypass proxy settings for these Hosts Domains Example 192 168 1 Local address 192 168 1 XXX subnet mask 255 255 255 0 192 168 Local address 192 168 XXX XXX subnet mask 255 255 0 0 Administrator Information Settings to Use the Printer Problems when Making Settings 244 ...

Page 245: ...Where to Get Help Technical Support Web Site 246 Contacting Epson Support 246 ...

Page 246: ...area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your compute...

Page 247: ...n Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We ...

Page 248: ...ating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Securing the ink tank with tape and keeping the product upright is also recommended Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg ...

Page 249: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 250: ...ASSAR Epson Sales and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang J...

Page 251: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 252: ... SURABAYA EPSON SALES AND SERVICE SURABAYA GUBENG JL RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Malaysia Conta...

Page 253: ...ervices users are welcome to contact the Epson Philippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 63...

Page 254: ...Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get Help Contacting Epson Support Help for Users in the Philippines 254 ...

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