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Epson DS-70, User Manual

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Epson DS-70 User Manual Download Page 85

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• Make sure the cloud service is not down for system maintenance. Check the cloud service website for

more information.

Parent topic:

Solving Scanning Problems

Solving Network Scanning Problems

Check these solutions if you have problems scanning over a network (DS-80W).

Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router

Parent topic:

Solving Problems

Cannot Scan Over a Network

If you cannot start Epson Scan 2 when scanning over a network (DS-80W), try these solutions:

• Make sure the

Wi-Fi switch is set to the

Wi-Fi position.

• Make sure the computer and scanner are connected to the same network (or network

segment/VLAN).

• Move the scanner and computer or smart device closer to the access point.

• If you cannot scan from the

start button on the scanner, make sure you restarted your computer

after installing the scanning software.

• You cannot start a scan from the

start button over a wireless network. Connect the scanner using a

USB cable before scanning from the

start button (DS-80W).

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.

• Check the network connection setting in the Epson Scan 2 Utility.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• If you see the message "Network product is not available: currently being used by user", there may be

a communication error between the scanner and computer. Restart the scanner.

• Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that

supports IPv4.

Summary of Contents for DS-70

Page 1: ...DS 70 DS 80W User s Guide ...

Page 2: ......

Page 3: ...ns 21 Plastic Card Specifications 21 Wi Fi Networking 22 Network Security Recommendations 22 Connecting to an Existing Wi Fi Network 23 Manually Connecting to a Wi Fi Network 24 Wi Fi Protected Setup WPS 24 Using WPS to Connect to a Network 24 Using WPS PIN Mode to Connect to a Network 25 Direct Wi Fi Mode Setup 26 Enabling a Direct Wi Fi Connection 27 Disabling Wi Fi 27 Restoring Default Network ...

Page 4: ...parate Files Windows 53 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 58 Saving Scanned Documents as a Searchable PDF with Document Capture Mac 59 Saving a Scan as an Office Format File Windows 63 Saving a Scan as an Office Format File Mac 65 Scanning to a SharePoint Server or Cloud Service Windows 68 Cleaning and Transporting Your Scanner 72 Cleaning Your Scanner 72 Cleaning Ins...

Page 5: ...Resetting the Epson Scan 2 Settings 90 Uninstall Your Scanner Software 91 Uninstalling Scanner Software Windows 91 Uninstalling Scanner Software Mac 92 Where to Get Help 92 Technical Specifications 94 Windows System Requirements 94 Mac System Requirements 95 General Specifications 95 Dimension Specifications 97 Electrical Specifications 97 Environmental Specifications 99 Network Interface Specific...

Page 6: ...6 Copyright Notice 108 libTIFF Software Acknowledgment 108 A Note Concerning Responsible Use of Copyrighted Materials 109 Copyright Attribution 109 ...

Page 7: ...7 DS 70 DS 80W User s Guide Welcome to the DS 70 DS 80W User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...arging the Battery DS 80W Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Accessories Parent topic Scanner Basics Scanner Parts Note The illustrations show the DS 70 but the parts are the same for the DS 80W 1 Input slot 2 Loophole 3 USB port ...

Page 9: ...9 Parent topic Scanner Parts Locations Scanner Buttons and Lights DS 70 1 start button 2 automatic feeding mode light 3 Ready light DS 80W ...

Page 10: ...ories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Part Part number Carrier sheet for portable scanners B12B819451 Maintenance sheet kit 2 B12B819481 Parent topic Scanner Parts Locations Changing the Power Save Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode...

Page 11: ...folder open the Epson Software folder and select Epson Scan 2 Utility 2 Click the Power Save tab 3 Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting 4 Select a power off timer setting for the Battery or USB power setting DS 80W 5 Click Set 6 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 12: ...ect the scanner to the computer using the micro USB cable that came with the scanner 3 Slide the power switch to turn on the scanner The battery light flashes and shows the battery level while the battery is charging When charging is complete the battery level is shown as full If the scanner is off when charging completes the battery light turns off Note The battery takes about 3 5 hours to fully ...

Page 13: ...u can load an original that meets the document specifications in the input slot Caution Do not load photos or valuable original documents or artwork directly into the scanner This may wrinkle or damage the original Note The illustrations show the DS 70 model but the steps are the same for the DS 80W For standard size originals slide your original into the input slot against the left side as shown ...

Page 14: ...into the input slot against the left side as shown until it meets resistance Make sure the printed side is faceup and top edge first Set the paper size in the scanning program and support the original as it enters into and ejects from the scanner ...

Page 15: ...15 For receipts support the original by hand and load it into the input slot against the left side as shown until it meets resistance Make sure the printed side is faceup and top edge first ...

Page 16: ...st the left side as shown until it meets resistance Make sure the printed side is faceup and the flap is facing as shown For envelopes with the flap on the shorter side load the envelope with the flap side last Caution Do not load envelopes with adhesives on them ...

Page 17: ...s resistance Make sure the printed side is faceup Caution Do not load plastic cards vertically or at an angle For irregularly shaped originals use an optional carrier sheet part number B12B819451 Make sure the illustration on the front edge of the carrier sheet is faceup with the original faceup against the left ...

Page 18: ... slot against the left side as shown until it meets resistance Note Only use the carrier sheet designed for your scanner If the carrier sheet is scratched or has been scanned more than 3 000 times stop using it and obtain a new one Parent topic Loading Originals ...

Page 19: ...e Paper size Paper weight Plain paper Fine paper Recycled paper Letter 8 5 11 inches 216 279 mm 9 to 72 lb 35 to 270 g m Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm A6 4 1 5 8 inches 105 148 mm A7 2 9 4 1 inches 74 105 mm A8 2 1 2 9 inches 52 74 mm 12 to 72 lb 46 to 270 g m Long paper Width 2 0 t...

Page 20: ... Originals with staples or paper clips Originals with sticky notes attached Ripped originals Originals with carbon paper backing Perforated originals Booklets Non paper originals such as clear files fabric and metal foil Originals with glue attached Heavily wrinkled or curled originals Transparent originals such as overhead projector film Originals with wet ink You can only scan these originals by...

Page 21: ...er thickness Envelopes 4 72 9 25 inches 120 235 mm 3 62 6 50 inches 92 165 mm 0 015 inch 0 38 mm or less Irregularly shaped original in carrier sheet Up to A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm or less excluding the thickness of the carrier sheet Parent topic Loading Originals Plastic Card Specifications You can load 1 plastic card that meets these specifications in your scanner Card typ...

Page 22: ... router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Instead connect it to a router...

Page 23: ...he wireless router can be connected to your computer over a wireless or wired network 1 Epson scanner 2 Wireless router 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection from the computer to the wireless router Manually Connecting to a Wi Fi Network Wi Fi Protected Setup WPS ...

Page 24: ...ting Wi Fi Network Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router you can quickly connect your scanner to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router If there is no hardware button there may be a WPS setting in the software for the device Check your network product documentation f...

Page 25: ...sly connection has failed Restart the scanner and router move them closer together and repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Using WPS PIN Mode to Connect to a Network If you have a WPS enabled wireless router that supports PIN mode you can use Wi Fi Protected Setup WPS PIN mode to connect your scanner to the network 1 Follow the instructions on the Start Here shee...

Page 26: ...i Fi and Wi Fi AP lights on the scanner stay on the scanner is connected to the network Parent topic Wi Fi Protected Setup WPS Direct Wi Fi Mode Setup You can set up your scanner to communicate directly with your computer or another device without requiring a wireless router If your product is not already connected to a wireless network it enters access point mode and the scanner itself acts as th...

Page 27: ...sword shown on the label on the bottom of the scanner The computer connects to the scanner s wireless network If the connection is unsuccessful make sure you entered the password correctly Parent topic Direct Wi Fi Mode Setup Disabling Wi Fi You may need to disable your product s Wi Fi if you need to solve a problem with your network connection Note Before disabling Wi Fi make a note of any networ...

Page 28: ...default network settings are restored when the lights stop flashing Parent topic Direct Wi Fi Mode Setup Epson DocumentScan App for iOS Android You can use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device over a direct Wi Fi connection DS 80W For more information about Epson DocumentScan search for the app on the App Store iOS or Google Play Android Parent topi...

Page 29: ...canning Starting a Scan from a Scanner Button You can scan using the start button on your scanner This automatically starts Document Capture Pro Windows and Document Capture Mac and the scan job you have assigned to the button Note You cannot scan using the start button on your scanner over a wireless connection Connect the scanner to the computer with the USB cable before scanning from the start ...

Page 30: ...te The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs ...

Page 31: ...nd click OK You can now use the new scan job when you scan with Document Capture Pro Note See the Help information in Document Capture Pro for details 5 To assign a scan job to the start button click the Button Assignment icon 6 Select the job that you want to assign to the start button from the drop down list 7 Click OK then click OK again You can now use the assigned scan job when you scan with ...

Page 32: ...he Manage Job icon from the toolbar at the top of the window You see a window showing the current scan job list 3 If you want to add a scan job click Add or the icon enter a name for the new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Capture Note See the Help information in Document Capture for details 4 If you want to assign a scan j...

Page 33: ... software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON ...

Page 34: ...34 You see an Epson Scan 2 window like this ...

Page 35: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 36: ...36 You see an Epson Scan 2 window like this ...

Page 37: ... in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You may see a screen asking you to ...

Page 38: ...Scan Setting Name list or select Scan Scan Settings from the menu bar You see a window like this 5 Select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details 6 Click Scan ...

Page 39: ...red images click the Add Page s icon and follow the instructions on the screen 8 Check the scanned images and edit them as necessary Note See the help information in Document Capture Pro for details 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrows next to the icons 10 Depending on the destination you chose cli...

Page 40: ...s 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You may see a screen asking you to select your scanner first if you do select your product 3 If you see a Switch ...

Page 41: ...can Settings button select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details If you do not see the Scan Settings button click the symbol in the Scan and bar 7 Click one of the destination icons in the Scan and section of the window Your product starts scanning and you see the settings window 8 Select any destination settings as ne...

Page 42: ... select settings preview and change the scanned file settings as necessary Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Load your original in the product 2 Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this Note You may need to select your scanner...

Page 43: ...s 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window 7 C...

Page 44: ...hem to the current captured images click the icon select Acquire from Scanner and repeat the previous steps 9 Check the scanned images and edit them as necessary 10 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 11 Depending on the destination you chose click OK or Send to complete the operati...

Page 45: ...and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Load your original in the product 2 Start Epson Scan 2 ...

Page 46: ...46 You see this window ...

Page 47: ...he settings you selected click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 10 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 11 Enter the file name for your scanned file in the File Name field Select Settings to modify the file ...

Page 48: ...ientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save multiple pages in a single file you must select a file format that supports multiple pages such as PDF or Multi TIFF If you select anoth...

Page 49: ...anning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other settings you have chosen ...

Page 50: ...image Gamma Adjusts the midtone density of the scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded imag...

Page 51: ... topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format Options window Not all image formats have options Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the co...

Page 52: ...on your display or print on paper If you plan to enlarge a scanned image so you can print it at a larger size you may need to increase the resolution from the default resolution set by the software Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the resolution setting in your...

Page 53: ...originals as separate scanned files You indicate how the separate files are created by defining a maximum page count per file or by inserting blank pages barcodes or characters that can be detected by the software as separation markers Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Do one of the following to...

Page 54: ...54 You see a window like this 3 Click the Scan Settings button Note If you do not see any icons click the V symbol next to the Job Settings button ...

Page 55: ...55 You see a window like this 4 Select any displayed settings you want to use and then click Detailed Settings Note See the help information in Document Capture Pro for details ...

Page 56: ...56 You see a window like this ...

Page 57: ...n the Scan and section of the window 8 Load your multi page original one page at a time including any separator pages in the product Your product scans each page 9 When you are finished scanning your originals click Finish You see the Save Settings window 10 Select the Apply job separation checkbox 11 Click Separation Settings You see a window like this ...

Page 58: ...ied 15 Click Close Parent topic Scanning Special Projects Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settin...

Page 59: ...ting and select a Folder setting for your document 12 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning Special Projects Saving Scanned Documents as a Searchable PDF with Document Capture Mac You can scan a document with Document Capture and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedd...

Page 60: ...nformation in Document Capture for details 1 Load your original in the product for scanning 2 Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this Note You may need to select your scanner from the scanner list 3 Click the Scan icon ...

Page 61: ...s 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window 7 C...

Page 62: ...t the previous steps 9 Check the scanned images and edit them as necessary 10 Open the File menu at the top of the Mac desktop and select Save As 11 Select PDF as the File Type setting and click the Options button 12 Select the Create Searchable PDF checkbox and click OK 13 Click one of the Destination icons to choose where to send your scanned file If you cannot see all of the icons below click t...

Page 63: ...u are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Doc...

Page 64: ... Document Capture Pro for details 6 Click one of the destination icons except Print to choose where to send your scanned files Your product starts scanning and you see the settings window 7 Select the Office format file you want to use from the File Type drop down list Note The first time you select an Office format file you are prompted to download a plug in update for Microsoft Office files Sele...

Page 65: ...Special Projects Saving a Scan as an Office Format File Mac You can use Document Capture Mac to save your scans in one of these Microsoft Office file fomats Microsoft Word docx and Microsoft Excel xlsx Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Load your original in the product for scanning 2 Open the Applic...

Page 66: ...he Job list in the Document Capture window click the Start Job button and skip the rest of these steps 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen ...

Page 67: ... icon select Acquire from Scanner and repeat the previous steps 9 Check the scanned images and edit them as necessary 10 Open the File menu at the top of the Mac desktop and select Save As 11 Select DOCX Word or XLSX Excel as the File Type setting Note The first time you select an Office file type setting in Document Capture you see a prompt to download a necessary plug in for Microsoft Office fil...

Page 68: ... SharePoint server or a cloud service Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pr...

Page 69: ...69 You see a window like this 4 Click the Scan Settings button Note If you do not see any icons click the V symbol next to the Job Settings button ...

Page 70: ...rts scanning and you see the settings window Note If you cannot see all of the icons the service software may not be installed or the service may not be available on your platform 7 Enter any required information to set up the destination You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service If you have previously cre...

Page 71: ...Adjust any settings and click OK Note See the help information in Document Capture Pro for details Your originals are uploaded to the indicated server or cloud service Parent topic Scanning Special Projects ...

Page 72: ...eansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner regularly using the dry cleaning sheet that came with your scanner Dust on the scanning surface can cause spots or lines in your scanned images ...

Page 73: ...t the Epson Scan 2 Utility Windows 10 Click EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 4 Click Maintenance 5 Click Cleaning Note Cleaning does not start if ...

Page 74: ...f you notice any of the following image quality problems you can calibrate the scanner using the calibration sheet that came with it Scanned images are blurry Scanned colors differ from the colors in the original Scanned images are darker or lighter than the original Scanned images contain vertical lines Note The illustration shows the DS 70 but the steps are the same for the DS 80W 1 Turn on the ...

Page 75: ...ur Scanner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner DS 80W 2 Disconnect the USB cable if connected 3 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Caution Strong impacts may damage the scanner...

Page 76: ... product Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights DS 70 1 Ready light ...

Page 77: ...led correctly If a firmware update fails and the scanner enters recovery mode update the firmware again using a USB connection Disconnect and re connect the USB cable to the computer If this does not solve the problem the scanner may be malfunctioning or the light source in the scanner unit may need to be replaced Contact Epson for support DS 80W 1 Wi Fi light 2 Wi Fi AP light 3 battery light 4 Er...

Page 78: ...t Epson for instructions on updating the firmware again The error status light shows the letter P and the ready light is orange The scanner has started in recovery mode Connect the computer and the scanner with a USB cable during recovery mode you cannot update the firmware over a network connection Contact Epson for instructions on updating the firmware again The error status light shows the lett...

Page 79: ...y If the scanner does not turn on or off or if it turns off unexpectedly try these solutions Wait a second after connecting the USB cable It may take a few seconds until the scanner turns on If the scanner turns off unexpectedly you may need to adjust the Power Save settings Use the scanner within the operating temperature range The scanner may turn off suddenly under low or high temperatures Use ...

Page 80: ...the correct program or perform the correct action try these solutions You cannot scan using the start button over a wireless connection Connect the scanner using a USB cable before scanning from the button on your scanner DS 80W Check the USB cable connection between the computer and scanner Check that the correct scanner is selected using the Epson Scan 2 Utility In Windows be sure that the scann...

Page 81: ...t reinstall your scanning software try reinstalling it In Windows be sure that the scanner is listed under Imaging Devices in the Device Manager Make sure the scanning software is installed Use the USB cable that came with the scanner Connect the scanner directly to the computer The scanner may not work properly when connected through a USB hub If you are using a TWAIN compliant program make sure ...

Page 82: ...not have multiple versions of Epson Scan 2 installed If you do uninstall all versions and install one version If you upgraded your operating system but did not reinstall Epson Scan 2 try reinstalling it If you are using a TWAIN compliant program make sure that the correct product is selected as the Scanner or Source setting Make sure the ready light stops flashing indicating that the scanner is re...

Page 83: ...leaning Inside Your Scanner Original Jams in Scanner If an original has jammed inside the scanner follow these steps 1 Gently pull out the jammed original in the direction that offers the least resistance Note If paper gets stuck in the roller and remains inside the scanner carefully remove it with a pair of tweezers in the direction of the output slot If you cannot remove it contact Epson for sup...

Page 84: ...e your system s memory or reduce the resolution If you are scanning over a wireless network factors such as interference network traffic or weak signal strength may affect your scanning speed DS 80W Computers with USB 2 0 Hi Speed ports can scan faster than those with USB 1 1 ports If you are using a USB 2 0 port with the scanner make sure it meets the system requirements Scanning may take longer ...

Page 85: ...er installing the scanning software You cannot start a scan from the start button over a wireless network Connect the scanner using a USB cable before scanning from the start button DS 80W If you are scanning a large original at a high resolution a network communication error may occur Try scanning again at a lower resolution If network communication was interrupted while starting Epson Scan 2 exi...

Page 86: ...r a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router doc...

Page 87: ...y Connecting to a Wi Fi Network Related topics Wi Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Back of Original Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During Conversion to Editable Text OCR Ripple Patterns Appear in an Image Spots or Lines Appear in All ...

Page 88: ...ite adjust the Threshold setting Increase the Resolution setting Set the Image Type to Grayscale If you are scanning in JPEG format change the compression level Click Options in the Image Format menu and change the Image Quality setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Characters are not Recognized Du...

Page 89: ...Image Format Options Related tasks Scanning in Epson Scan 2 Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Desc...

Page 90: ...t the Main Settings tab Select Document Size Settings and adjust the cropping area shown in the Crop Margins for Size Auto setting In Epson Scan 2 select the Advanced Settings tab Set the Edge Fill setting to None Document Capture Pro Windows Select Scan Settings Detailed Settings from the Scan window Select Document Size and then select the Auto Detect setting Document Capture Mac Click the Scan ...

Page 91: ...ware Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Scanner Software Windows Uninstalling Scanner Software Mac Parent topic Solving Problems Uninstalling Scanner Software Windows You can uninstall and then re install your scanner software to solve certain problems 1 Exi...

Page 92: ...d the Uninstaller utility from the Epson support website to uninstall your scanner software as described here 1 To download the Uninstaller utility visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product 2 Follow the instructions on the screen to install the Uninstaller utility 3 Quit all applications currently running on your Mac 4 Double clic...

Page 93: ...on of the problem Then call U S 562 276 4300 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see ...

Page 94: ... Mac System Requirements General Specifications Dimension Specifications Electrical Specifications Environmental Specifications Network Interface Specifications DS 80W Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems For Document Capture Pro Windows 10 Windows 8 x Windows 7 For Eps...

Page 95: ...10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note The UNIX File System UFS for OS X is not supported Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specification...

Page 96: ...o 1200 dpi in 1 dpi increments 50 to 300 dpi for scans from 14 to 72 inches 355 6 to 1828 8 mm Color depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Interface One USB 2 0 port Hi...

Page 97: ... 47 mm Weight DS 70 0 6 lb 270 g DS 80W 0 7 lb 300 g Parent topic Technical Specifications Electrical Specifications Scanner Note Check the label on the scanner for voltage information Power consumption varies depending on operating conditions Rated input voltage DC 5 V Rated input current 0 5 A ...

Page 98: ... fully charged battery Operating 3 1 W or less Ready mode 2 4 W Sleep mode 1 9 W Power off mode 0 2 W or less Battery DS 80W Type Li ion Rated voltage 3 6 V Rated capacity 1140mAh Charging time USB 2 0 port 3 5 hours approximately USB charging time with scanner turned off if the scanner is turned on charging takes longer Number of scans fully charged battery 300 continuous feed in automatic feedin...

Page 99: ...cations subject to high temperatures or in extremely dusty conditions Parent topic Technical Specifications Network Interface Specifications DS 80W Wireless LAN standard IEEE 802 11 b g n Wireless security WPA2 PSK AES WPA2 compliant with support for WPA WPA2 Personal WEP 64 128 bit Frequency range 2 4 GHz Coordination modes Infrastructure mode AP mode not supported for IEEE802 11b Maximum radio f...

Page 100: ...is device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiati...

Page 101: ...se with wet hands When connecting this product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electric...

Page 102: ...t the end If you are not going to use the product for a long period unplug the USB cable from the computer Unplug the scanner and the USB cable and refer servicing to qualified service personnel under the following conditions Liquid has entered the scanner the scanner has been dropped or the case has been damaged the scanner does not operate normally or exhibits a distinct change in performance Do...

Page 103: ...battery could leak or the protection circuit in the battery could be damaged As a result the battery could become hot emit smoke rupture or catch fire Do not use or place the product in temperatures exceeding 140 F 60 C such as near a fire or a heater Otherwise the plastic separator could melt and the individual cells could short circuit As a result the battery could become hot emit smoke rupture ...

Page 104: ...utes between you and Epson The term Dispute is meant to have the broadest meaning permissible under law and includes any dispute claim controversy or action between you and Epson arising out of or relating to this Agreement Epson branded products hardware and including any related software or other transaction involving you and Epson whether in contract warranty misrepresentation fraud tort intent...

Page 105: ...the small claims court of your state or municipality if the action is within that court s jurisdiction and is pending only in that court 1 5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING INCLUDING WITHOUT LIM...

Page 106: ...propriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 U S A iii Send one copy of the Demand for Arbitration to the other party same address as the Dispute Notice or as otherwise agreed by the parties b Hearing Format During the arbitration the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount ...

Page 107: ... amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain your affirmative assent to the applicable amendment If you do not affirmatively assent to the applicable amendment you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 or r...

Page 108: ...urred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consum...

Page 109: ...O EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice A Note Conce...

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