Epson DS-570WII User Manual Download

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Lift the left side of the separation roller, and then slide and remove the installed separation rollers.

10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.

11. Close the separation roller cover.

Important:

If the cover is hard to close, make sure the separation rollers are installed correctly.

12. Close the scanner cover.

13. Plug in the AC adapter, and then turn on the scanner.

14. Reset the scan number by using Epson Scan 2 Utility.

Note:

Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not
disassemble them.

Related Information

“Roller Assembly Kit Codes” on page 29

Resetting the Number of Scans After Replacing the Rollers

Reset the number of scans using Epson Scan 2 Utility after replacing the Roller Assembly Kit.

Maintenance

Replacing the Roller Assembly Kit

Resetting the Number of Scans After Replacing the Rollers

154

Summary of Contents for DS-570WII

Page 1: ...User s Guide Product Features Scanner Basics Specifications of Originals and Placing Originals Network Settings Basic Scanning Maintenance Solving Problems NPD6414 00 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ...Adobe Systems Incorporated in the United States and or other countries Intel is a registered trademark of Intel Corporation Wi Fi Wi Fi Alliance and Wi Fi Protected Access WPA are registered trademarks of the Wi Fi Alliance Wi Fi Protected Setup and WPA2 are trademarks of the Wi Fi Alliance The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other...

Page 4: ...26 Application for Setting up the Device on a Network EpsonNet Config 27 Software for Managing Devices on the Network Epson Device Admin 28 Application for Creating Driver Packages EpsonNet SetupManager 28 Option Items and Consumables Information 28 Carrier Sheet Codes 28 Roller Assembly Kit Codes 29 Cleaning Kit Codes 29 Specifications of Originals and Placing Originals Specifications of Original...

Page 5: ... Updating Firmware Using Web Config 158 Updating Firmware without Connecting to the Internet 158 Solving Problems Scanner Problems 161 Scanner Lights Indicate an Error 161 The Scanner Does Not Turn On 161 Problems Starting Scanning 161 Cannot Start Scanning from Computer 161 Cannot Start Scanning from Smart Device 166 Paper Feeding Problems 169 Multiple Originals Are Fed Double Feed 169 Removing J...

Page 6: ...ation with the Scanner 205 Encrypted Communication Using IPsec IP Filtering 206 Connecting the Scanner to an IEEE802 1X Network 217 Solving Problems for Advanced Security 219 Technical Specifications General Scanner Specifications 228 Network Specifications 229 Wi Fi Specifications 229 Network Function List 229 Security Protocol 229 Using Port for the Scanner 230 Dimensions and Weight Specificatio...

Page 7: ...About This Manual Introduction to the Manuals 8 Marks and Symbols 8 Descriptions Used in this Manual 8 Operating System References 8 ...

Page 8: ...structions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for ref...

Page 9: ...indows 8 operating system Microsoft Windows 7 operating system Mac OS In this manual Mac OS is used to refer to macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan and OS X Yosemite About This Manual Operating System References 9 ...

Page 10: ...Important Instructions Safety Instructions 11 Restrictions on Copying 12 ...

Page 11: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 12: ...d to accidents due to malfunction Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid ...

Page 13: ...el an App for Smart Devices 14 Paper Protection to Reduce Damage to the Originals 15 Notification of Dirt on the Sensor 15 Double Feed Detection Feature with Selectable Stop Timing 15 High Quality Scanning with Automatic Document Detection 16 ...

Page 14: ...ce and save scanned results to your smart device You can easily upload scanned data to a cloud service You can easily make Wi Fi settings by following the guidance provided You can check the causes and solutions to errors from your smart device Related Information Application for Scanning Documents from a Smart Device Epson Smart Panel on page 25 Product Features Supports Epson Smart Panel an App ...

Page 15: ...otifies you that you need to clean the sensor before dirt can cause lines in the scanned images You can easily keep the sensor clean and avoid a decline in image quality Related Information Setting the Glass Surface Stain Detection Feature on page 139 Double Feed Detection Feature with Selectable Stop Timing When multiple documents are fed during scanning the double feed detection feature will sto...

Page 16: ...ality Scanning with Automatic Document Detection You can set Color Black White automatic detection as well as Color Grayscale automatic detection according to the document and application being used When set to Color Grayscale automatic detection you can attain high quality images by scanning monochrome documents that include figures and tables in grayscale Color Black White Color Grayscale Produc...

Page 17: ...Related Information Application for Controlling the Scanner Epson Scan 2 on page 25 Product Features High Quality Scanning with Automatic Document Detection 17 ...

Page 18: ...Scanner Basics Part Names and Functions 19 Buttons and Lights on the Control Panel 21 Information on Applications 24 Option Items and Consumables Information 28 ...

Page 19: ...ray extension if originals are too big for the input tray This prevents paper from curling and causing paper jams D Input tray extension E Output tray Holds originals ejected from the scanner Pull out the extension tray to the length of the originals F Output tray extension G Stopper Prevents ejected originals from falling off the extension tray Adjust it to the length of the originals Back Scanne...

Page 20: ... when cleaning inside of the scanner and removing jammed paper C Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers D Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 144 Replacing t...

Page 21: ...hen loading envelopes plastic cards originals with labels or stickers and so on Press the button before scanning to skip this error once one sheet The light is on when this is enabled Follow the steps below to restart scanning when a double feed error has occurred the error light flashes 1 Open the scanner cover and then remove the originals 2 Close the scanner cover and then press the button 3 Lo...

Page 22: ...WPS See the chapter Network Settings for more details Turn on the scanner while holding down the button to restore the default network settings Related Information Placing Plastic Cards on page 44 Placing Laminated Cards on page 47 Placing Envelopes on page 59 Cleaning Inside the Scanner on page 144 Lights A AP mode light Indicates that the scanner is connected wirelessly in AP mode B Wi Fi light ...

Page 23: ...tors Situation Solutions Flashing slowly A paper jam or double feed occurred Open the scanner cover and then re move jammed originals Close the cov er to release the error Load the origi nals again On The scanner cover is opened Close the scanner cover Flashing fast Flashing fast Flashing fast Flashing fast A fatal error has occurred Turn the power off and on again If the error continues to occur ...

Page 24: ...b site Application for Scanning Documents Document Capture Pro Document Capture Document Capture Pro is an application that allows you to efficiently scan originals such as documents You can register a set of operations such as Scan Save Send as a job By registering a series of operations in advance as a job you can perform all of the operations by simply selecting the job By assigning a job to th...

Page 25: ...son Smart Panel Epson Smart Panel is an application that allows you to scan documents using smart devices such as smart phones and tablet devices You can save the scanned data in smart devices or cloud services and send by e mail Even if you do not have a wireless router you can automatically connect Wi Fi enabled smart devices to the scanner by using Wi Fi Direct Application for Updating Software...

Page 26: ...P address IPv6 http the scanner s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Since the scanner uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored If the administrator password has not been set when accessing Web Config you need to set a user ...

Page 27: ...dministrator password has not been set when accessing Web Config you need to set a user name and password cImportant Do not forget the user name and the password If you forget them you will need to contact Epson service support Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols Se...

Page 28: ...ling the scanner driver and so on This software allows the administrator to create unique software packages and distribute them among groups For more information visit your regional Epson website http www epson com Option Items and Consumables Information Carrier Sheet Codes Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched You can scan orig...

Page 29: ...o the replacement cycle The replacement cycle may vary depending on different paper types such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller Assembly Kit on page 150 Resetting the Number of Scans After Replacing the Rollers on page 154 Cleaning Kit Codes Use this when cleaning inside the scanner Th...

Page 30: ...Specifications of Originals and Placing Originals Specifications of Originals 31 Placing Originals 36 ...

Page 31: ...oadable size varies depending on the type of the originals and the scanning resolution Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When C is equal to or more than 10 times the size of B B can be more than 1 mm Even wh...

Page 32: ...to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 g m2 Thickness of the originals stack under 6 mm 0 23 in 15 sheets You can refill the originals up to the maximum capacity during scanning Specifications of Long Paper The specification of long paper you can load into the scanner Size Thickness Paper Type Loading Capacity Maximum width 215 9 mm 8 5 in Maximum length 6 096 0 mm 240 0 in 50 to 130 g ...

Page 33: ...pecification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that are larger...

Page 34: ...wise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application Related Information Carrier Sheet Codes on page 28 Specifications of Envelopes The specification of envelopes you can load into the scanner Size Measurement Thickness Loading Capacity C6 114 162 mm 4 49 6 3...

Page 35: ...in Epson Scan 2 window When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Labels or stickers must be firmly stuck to the originals with no glue protruding Try to flatten the curled originals before scanning Related Information Scanner Basics on page 18 Maintenance on page 143 Types of Originals that Must...

Page 36: ...acity A4 210 297 mm 8 3 11 7 in 27 to 413 g m2 Plain paper Fine paper Recycled paper Thickness of the originals stack under 6 mm 0 23 in 80 g m2 50 sheets 90 g m2 43 sheets 104 g m2 37 sheets 127 g m2 31 sheets 157 g m2 25 sheets 209 g m2 19 sheets 256 g m2 15 sheets 413 g m2 9 sheets The loading capacity varies depending on the paper type Letter 215 9 279 4 mm 8 5 11 in Legal 215 9 355 6 mm 8 5 1...

Page 37: ...utput tray The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still affected by ejected originals hitting the surface bel...

Page 38: ...he printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 38 ...

Page 39: ...he edge of the originals making sure there are no gaps between the originals and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 39 ...

Page 40: ...ding edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by pressing the Slow Mode button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding speed press it again to return to normal speed Spe...

Page 41: ...ing shows the maximum lengths according to the scanning resolution 50 to 200 dpi 6 096 0 mm 240 0 in 201 to 300 dpi 5 461 0 mm 215 0 in 301 to 600 dpi 1 346 0 mm 53 0 in Note You cannot scan long paper using Epson Smart Panel Placing Long Paper 1 Open the input tray and then slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stoppe...

Page 42: ...acing into the ADF Slide the original into the ADF until it meets resistance 4 Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Long Paper 42 ...

Page 43: ... you need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of entering the paper height If the paper is longer than 5 461 mm 215 inches you need to enter both width and height size of the paper To guarantee scanning quality the scanning speed for long paper is slowed down automatically Support the long pa...

Page 44: ... in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Placing Plastic Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Plastic Cards 44...

Page 45: ...facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance cImportant Do not load plastic cards vertically Specifications of Originals and Placing Originals Placing Originals Plastic Cards 45 ...

Page 46: ...son Scan 2 See the Epson Scan 2 help for details If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs remove the card from the ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed...

Page 47: ... mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel Placing Laminated Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Laminated Cards 47 ...

Page 48: ...own with the top edge facing into the ADF Slide the laminated cards into the ADF until they meet resistance 4 Slide the edge guides to fit the edge of the laminated cards Specifications of Originals and Placing Originals Placing Originals Laminated Cards 48 ...

Page 49: ... ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 87 Large Size Originals Specifications of Large Size Origi...

Page 50: ...er 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front Specifications of Originals and Placing Originals Placing Originals Large Size Originals 50 ...

Page 51: ...to the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Large Size Originals 51 ...

Page 52: ...canner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2 Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 28 Required Settings for...

Page 53: ...nd then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 53 ...

Page 54: ...the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 54 ...

Page 55: ...ier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 28 Required Settings for Special Originals in Epson Scan 2 Window on page 87 Photographs Specifications of Photographs By using the Carrier Sheet sold separate...

Page 56: ...and then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Photographs 56 ...

Page 57: ...t into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Photographs 57 ...

Page 58: ...Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 28 Required Settings for Special Originals in Epson Scan 2 Window on page 87 Envelopes Specifications of Envelop...

Page 59: ...d the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Envelopes 59 ...

Page 60: ... meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 4 Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and the edge guides Otherwise t...

Page 61: ...ext scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 87 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Letter size You can also load a...

Page 62: ...t tray and extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Note If there are any thick originals amongst the originals to stop the thick originals from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out Spec...

Page 63: ...ce the top edges at an angle facing into the ADF Slide the originals into the ADF until they meet resistance You can stack the originals up to 8 mm 0 31 in 4 Slide the edge guides to fit the edges of the widest original Related Information Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 98 Specifications of Originals and Placing Originals Placing Originals ...

Page 64: ...Network Settings Network Connection Types 65 Connecting the Scanner to the Network 66 Making Wi Fi Settings from the Control Panel 66 Checking the Scanner s IP Address 68 ...

Page 65: ...t the scanner and the smart device directly In this mode the scanner acts as an access point and you can connect up to four devices to the scanner without having to use a standard access point However devices directly connected to the scanner cannot communicate with each other through the scanner Note AP mode is a connection method designed to replace Ad Hoc mode The scanner can be connected by Wi...

Page 66: ...22 Error Indicators on page 23 Connecting to the Network on page 187 Making Wi Fi Settings from the Control Panel You can make network settings from the scanner s control panel After connecting the scanner to the network connect to the scanner from the device that you want to use computer smart phone tablet and so on Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi ...

Page 67: ...nt by using a PIN code You can use this method to set up if an access point is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the access point 1 Press the button and the button on the scanner s control panel simultaneously until light flashes in blue approximately 3 seconds 2 Use your computer to enter the PIN code an eight digit number on the label stuck to the scann...

Page 68: ...ter to the scanner using the scanner s SSID and password Note You can check the SSID and password on the label stuck to the scanner See the documentation provided with your smart device or computer for the operating instructions Checking the Scanner s IP Address You can check the scanner s IP address in Epson Scan 2 Utility Note You need to connect the computer to the same wireless router as the s...

Page 69: ...Basic Scanning Scanning Using a Scanner Button 70 Scanning from a Computer 70 Scanning from Smart Device Epson Smart Panel 88 ...

Page 70: ...r Scanning Documents Document Capture Pro Document Capture on page 24 Placing Originals on page 36 Setting a Job on page 90 Assigning a Job to the Scanner Button Windows on page 97 Scanning from a Computer Scanning Using Document Capture Pro Windows Document Capture Pro allows you to easily and efficiently digitize originals and forms to suit your needs The following functions are available with D...

Page 71: ...at is a Job Scan By registering a series of frequently used operations as a job you can execute these operations by simply selecting the job By assigning a job to the scanner s button you can also execute the job from the control panel Performing a Job Scan This section explains the workflow of scanning using an existing job 1 Select the scanner you want to use from the Document Capture Pro top sc...

Page 72: ...le scanning 3 If you execute a job that contains the following elements in the File Name Settings or Separation Settings from Save Settings and the elements are detected in the scanned page the detection area is displayed on the image as a marquee Correct the recognition results manually if necessary or change the area and run the recognition again OCR Barcode Basic Scanning Scanning from a Comput...

Page 73: ...k the scan results on the Edit Scanned Results screen after scanning and then make edits as necessary You can check and edit the following on the Edit Scanned Results screen Results of separation Scanned images Index data Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 73 ...

Page 74: ... scanning and then save or set the destination By assigning Simple Scan Settings to the scanner s button you can also execute the Simple Scan from the control panel Performing a Simple Scan This section explains the workflow of scanning without using a job Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 74 ...

Page 75: ...nner you used 2 Click the Simple Scan tab select Document Size and then click the SCANdouble sided or SCANsingle sided icon Note Click Scan Settings to set the resolution You can make more detailed settings from Epson Scan 2 The image being scanned is displayed Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 75 ...

Page 76: ...it Scanned Results screen make edits as necessary and then click Next 4 Select the destination for the scanned data on the Select Destination screen Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 76 ...

Page 77: ...can Scanning Using Document Capture Mac OS This application allows you to perform various tasks such as saving the image to your computer sending it by email printing and uploading to a server or a cloud service You can also register scanning settings for a job to simplify scanning operations See the Document Capture help for details on the features Note Do not use the Fast User Switching function...

Page 78: ... the scanner you want to use from the scanners list 2 Click The Job List screen is displayed Note A preset job is available that allows you to save scanned images as a PDF When using this job skip this procedure and go to procedure 10 Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 78 ...

Page 79: ...3 Click the icon The job setting screen is displayed 4 Set the Job Name Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 79 ...

Page 80: ...age Rotation Select the rotation angle depending on the original you want to scan Resolution Select the resolution Note You can also adjust the image using following items Text Enhancement Select to make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if there are any in the originals Basic...

Page 81: ... current settings Prefix Character Set a prefix for the file name Date Add the date to the file name Time Add the time to the file name Page Counter Add the page counter to the file name File Type Select the save format from the list Click Options to make detailed settings for the file Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 81 ...

Page 82: ...pload to a cloud service you need to set up your account with the cloud service in advance If you want to use Evernote as the destination download the Evernote application from the Evernote Corporation Website and install it before using this feature 8 Click OK to close the job settings screen 9 Click OK to close the Job List screen 10 Place the original Basic Scanning Scanning from a Computer Sca...

Page 83: ...d image Related Information Application for Scanning Documents Document Capture Pro Document Capture on page 24 Placing Originals on page 36 Setting a Resolution That Suits the Scanning Purpose on page 87 Scanning Using Epson Scan 2 You can scan the originals using detailed settings that are suitable for text documents 1 Place the original 2 Start Epson Scan 2 Windows 10 Click the start button and...

Page 84: ...he original you want to scan Select Double Sided to scan both sides of the originals Document Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scanned image Resolution Select the r...

Page 85: ...image is displayed and the page is ejected from the scanner Replace the ejected page together with the rest of the originals On the Advanced Settings tab you can make image adjustments using detailed settings which are suitable for text documents such as the following Remove Background Select to remove the background from the originals Text Enhancement Select to make blurred letters in the origina...

Page 86: ...the scanned image from the list You can select other folder or create a new folder by selecting Select from the list 6 Click Scan Note You can also start scanning by pressing x button on the scanner To scan originals that are likely to jam for example thin paper enable Slow mode by pressing the button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding sp...

Page 87: ... is not applied when this is selected When you select Paper and Contents Skew only contents skew is corrected Large size originals If the size of the original you want to scan is not on the Document Size list select Customize to open the Document Size Settings window Next create the size manually on the window Long paper If the size is not listed on the Document Size list select Auto Detect Long P...

Page 88: ...00 dpi Using Optical Character Recognition OCR Creating a text searchable PDF 200 to 300 dpi Printing using a printer Sending by fax 200 to 300 dpi Scanning from Smart Device Epson Smart Panel To scan from your smart device search for and install Epson Smart Panel from App Store or Google Play Note Connect the scanner to the smart device before scanning 1 Place the original 2 Start Epson Smart Pan...

Page 89: ...Advanced Scanning Setting a Job 90 Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode 98 Various Scanning Settings for Document Capture Pro for Windows Only 99 ...

Page 90: ...Mac OS you can perform all of the operations by simply selecting the job Creating and Registering a Job Windows Explains how to set a job in Document Capture Pro See the Document Capture Pro help for details on the features https support epson net dcp 1 Start Document Capture Pro 2 Click Job Settings on the Job Scan screen Advanced Scanning Setting a Job Creating and Registering a Job Windows 90 ...

Page 91: ...te a new job based on another job click the job you want to use as the base and then click Duplicate The Job Settings window is displayed 4 Enter a Job Name Advanced Scanning Setting a Job Creating and Registering a Job Windows 91 ...

Page 92: ...he Document Capture Pro screen B Change the settings as necessary Select Show the preview while scanning to display images while scanning Select Show the confirmation dialog after scanning to display a confirmation message asking if you want to continue scanning after completing a scan When you have finished making scanning settings click Next or the 2 Save tab Advanced Scanning Setting a Job Crea...

Page 93: ...Page Counter format from Detailed Settings B Set the file save format and location Option may be enabled depending on the File Type click to make detailed settings C When you want to separate jobs select this to choose the separation method and then select Separation Settings to make detailed settings D Change the settings as necessary When you select Show Edit Page dialog before saving you can ma...

Page 94: ... select the items you want to use for the index B Select Output the index items to the file and then click Output Settings to set the output items and file name used when outputting to a file When you have finished making index settings click Next or the 4 Send tab Advanced Scanning Setting a Job Creating and Registering a Job Windows 94 ...

Page 95: ...ion When you have finished making transfer settings click Next or the 5 Confirm Test tab 9 Check the settings on the 5 Confirm Test tab and then perform a test scan A Change the job button color or icon B Change the display settings used during and after scanning Advanced Scanning Setting a Job Creating and Registering a Job Windows 95 ...

Page 96: ...S Explains how to set a job in Document Capture See the Document Capture help for details on the features 1 Start Document Capture 2 Click the icon on the main window The Job List window is displayed 3 Click the icon The Job Settings window is displayed 4 Make the job settings on the Job Settings window Job Name Enter the name of the job you want to register Scan Make scan settings such as the siz...

Page 97: ...ton Assignment on the Job Scan screen 3 Click the job name to select the job you want to assign from the pull down menu 4 Click OK to close the Button Assignment screen 5 Click Back Assigning a Job to the Scanner Button Mac OS You can assign a job to the scanner s button and run the job by pressing the button 1 Start Document Capture 2 Click the Manage Job icon on the main window The Job Managemen...

Page 98: ... 1 Start Epson Scan 2 Note When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen 2 Select Automatic Feeding Mode on the Main Settings tab 3 Make other settings for scanning on the Epson Scan 2 main window 4 Click Scan Note When using Document Capture Pro click Save to save the scan settings When you start s...

Page 99: ...de Press the button on the scanner or press Finish on the Automatic Feeding Mode window displayed on your computer Note You can make timeout settings to finish Automatic Feeding Mode Select Settings on the Document Source list to open the Document Source Settings window Set Automatic Feeding Mode Timeout seconds on the window The scanned image is saved to the folder you specified Related Informati...

Page 100: ...formation on page 115 Creating and saving folders using OCR characters on page 120 Saving files with file names using OCR characters on page 125 Creating and saving folders for each form on page 132 Dividing documents using a specified number of pages You can divide data based on a specified number of pages scanned and save in a file or folder This section explains the job settings for Dividing a ...

Page 101: ...1 Display the Job Settings screen and then click the 2 Save tab 2 Set File Type to PDF Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 101 ...

Page 102: ... On the Job Separation Settings screen set the number of pages at which you want to divide the document For example when you specify 3 the document is divided after scanning every three pages Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 102 ...

Page 103: ...ing Document Capture Pro Windows on page 70 Dividing documents using blank sheets of paper By placing blank sheets of paper between the pages of the document being scanned you can divide the scanned data and save them in separate files or folders When scanning both sides of a document if one of the sides is blank it is also detected as a blank page After sorting you can remove any unnecessary page...

Page 104: ...nk pages and saving as PDF files when a blank page is placed between the third and fourth pieces of paper 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 104 ...

Page 105: ...e Type to PDF 3 Select Apply job separation set Separator to Blank Page and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 105 ...

Page 106: ... is high light color documents and documents with show through are detected as blank pages When the Source is set to Double sided from Scan Settings the Include the back page during duplex scanning item is displayed When this is selected you can also divide by using the back of a page if it is blank when scanning both sides of a document Related Information Placing Originals on page 36 Scanning Us...

Page 107: ...s section explains the job settings for Sorting by barcode and saving folder names using the text information in the barcode 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document Ca...

Page 108: ...ck Separation Settings 3 On the Job Separation Settings screen select the type of barcode you want to use To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 108 ...

Page 109: ...4 Check Create Folder select Barcode from Folder Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 109 ...

Page 110: ...not need to save the pages with barcodes select Delete a page for separator Pages with barcodes are then deleted before the data is saved 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 Select Show the detection result to check whether or not barcode text has been recognized correctly On the scr...

Page 111: ...levels of folders in a folder tree using two types of barcode information on the documents This section explains the job settings for Creating a folder using the first barcode information and then creating a folder at a lower level in the folder tree using different barcode information Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 111 ...

Page 112: ... Barcode and then click Separation Settings 3 On the Job Separation Settings screen select the type of barcode you want to use for the first folder To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 112 ...

Page 113: ... point at which the Folder Name Components will be inserted with your cursor You can also drag and drop added items to change the order To delete added items select the added item and delete it using the Delete key on your keyboard Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 113 ...

Page 114: ...ect the type of barcode you want to use for the second folder select Create Folder and then select Barcode from Folder Name Components and add to Folder Name To select individual barcode types clear All Barcode Type In this example CODE128 has been selected Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 114 ...

Page 115: ...o check whether or not barcode text has been recognized correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text Related Information Placing Originals on page 36 Scanning Using Document Capture Pro Windows on page 70 Saving files with file names using the barcode character information Using the b...

Page 116: ... barcode 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 116 ...

Page 117: ... Separation Settings screen select the type of barcode you want to use placed in the document Click OK to return to the Job Settings screen To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 117 ...

Page 118: ...ls and then select it 5 On the Name Component Settings screen click Barcode and then select the barcode type you want to use which is on the original Set the same barcode as set in step 3 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 118 ...

Page 119: ...on result to check whether or not barcode text has been recognized correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text 6 Select Barcode from File Name Components Barcode is added to File Name Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files w...

Page 120: ...ing OCR characters Using OCR a function for detecting text in scanned images and converting it to readable text you can divide files by using the text read from a specific area and then create and save folders using the recognized text This section explains the job settings for Creating and saving folders using the text read in OCR 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 ...

Page 121: ... screen and then click the 2 Save tab 2 Select Apply job separation set Separator to OCR and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 121 ...

Page 122: ...nt at which the Folder Name Components will be inserted with your cursor You can also drag and drop added items to change the order To delete added items select the added item and delete it using the Delete key on your keyboard 4 To set the OCR text detection area place the document on the scanner and then click Preview Scan Advanced Scanning Various Scanning Settings for Document Capture Pro for ...

Page 123: ...ned preview image specify the text detection area Click the starting point and then drag to display a blue border to specify the text detection area Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 123 ...

Page 124: ...2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 Select Show the detection result to check whether or not text has been read correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text Related Information Placing ...

Page 125: ...ave files with file names using the recognized text This section explains the job settings for Saving files using the text read in OCR 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for D...

Page 126: ...OCR and then click Separation Settings 3 On the Job Separation Settings screen select the language of the text being read from Recognition Text Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 126 ...

Page 127: ... detection area place the document on the scanner and then click Preview Scan 5 Click OK on the Scan Settings screen Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 127 ...

Page 128: ...anding blue border to specify the text detection area Click OK to return to the Job Settings screen 7 Click Details Note To select OCR from File Name Components make the setting from Details and then select it Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 128 ...

Page 129: ...t being read from Recognition Text Set the same language for the text as set in step 3 9 To set the OCR text detection area place the document on the scanner and then click Preview Scan Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 129 ...

Page 130: ...pecify the text detection area Click the starting point and then drag to display a blue border to specify the text detection area Specify the same area as set in step 5 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 130 ...

Page 131: ... the detection result to check whether or not text has been read correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text 12 Select OCR from File Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 131 ...

Page 132: ... Information Placing Originals on page 36 Scanning Using Document Capture Pro Windows on page 70 Creating and saving folders for each form By using registered form information you can separate scanned data by form type and create and save folders This section explains the job settings for Separating by form and saving using the form type as the folder name Advanced Scanning Various Scanning Settin...

Page 133: ...creen and then click the 2 Save tab 2 Select Apply job separation select Form in Separator and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 133 ...

Page 134: ... a form for separation that has already been registered select the form name To edit form information that has already been registered select the form and then click Edit Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 134 ...

Page 135: ...n click Preview Scan Note Only one page of form information is saved even if there are multiple originals 5 Make scan settings on the Scan Settings screen and then click OK Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 135 ...

Page 136: ... steps 3 to 6 to register all of the form information you want to use for separating 8 Select Create Folder and then select Form from Folder Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 136 ...

Page 137: ... Folder Name Related Information Placing Originals on page 36 Scanning Using Document Capture Pro Windows on page 70 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 137 ...

Page 138: ...Useful Features Setting the Glass Surface Stain Detection Feature 139 Setting the Document Protection Feature 140 Setting the Operation When a Double Feed is Detected 141 ...

Page 139: ...son Scan 2 Utility Windows 8 1 Windows 8 Enter the software name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Detect Glass D...

Page 140: ...tton and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the software name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner S...

Page 141: ...kenly detected as a paper feed error even if they are scanned correctly Make sure you align the document guides with the document to avoid scanning it at an angle 3 Select Set to apply the settings to the scanner Setting the Operation When a Double Feed is Detected Set the stop timing when a double feed of documents is detected Immediate Stops as soon as a double feed is detected After Eject The d...

Page 142: ...elect All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Double Feed Stop Timing to Immediate or After Eject 3 Select Set to apply the settings to the scanner Useful Features Setting the Operation When a Double Feed is Detected 142 ...

Page 143: ...Maintenance Cleaning Outside the Scanner 144 Cleaning Inside the Scanner 144 Replacing the Roller Assembly Kit 150 Energy Saving 156 Transporting the Scanner 157 Updating Applications and Firmware 157 ...

Page 144: ...om dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning cloth to remove ...

Page 145: ...ver using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab Maintenance Cleaning Inside the Scanner 145 ...

Page 146: ... Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller Maintenance Cleaning Inside the Scanner 146 ...

Page 147: ...r dirt on the pickup roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Plug in the AC adapter and then turn on the scanner Maintenance Cleaning Inside the Scanner 147 ...

Page 148: ...Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 12 Close the scanner cover The scanner exits cleaning mode Related Information Cleaning Kit Codes on page 29 Replacing the Roller Assembly Kit on page 150 Resetting the Number of Scans After Regular Cleaning Reset the number of scans using Epson Scan 2 Utility after regular cleanin...

Page 149: ...ograms or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Maintenance tab 4 Click Reset on Regular Cleaning Note You cannot reset when Regular Cleaning Alert is not selected Maintenance Cleaning Inside the Scanner Resetting the Number of Scans After Regular Cleaning 149 ...

Page 150: ...ceeds the life cycle of the rollers When a replacement message is displayed on your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover Maintenance Replacing the Roller Assembly Kit 150 ...

Page 151: ...d remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner Maintenance Replacing the Roller Assembly Kit 151 ...

Page 152: ...ickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly Maintenance Replacing the Roller Assembly Kit 152 ...

Page 153: ...ly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover Maintenance Replacing the Roller Assembly Kit 153 ...

Page 154: ...3 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number by using Epson Scan 2 Utility Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 29 Resetting the Number of Scans After Replacing the Rollers Reset the number of scans using ...

Page 155: ...ta Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Counter tab 4 Click Reset on Roller Assembly Kit Related Information Replacing the Roller Assembly Kit on page 150 Maintenance Replacing the Roller Assembly Kit Resetting the Number of Scans After Replaci...

Page 156: ...ny changes 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Start screen Apps Epson Epson Scan 2 Utility Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Click the...

Page 157: ...port 5 Attach the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware cImportant Do not turn off the computer or the scan...

Page 158: ...mware information is displayed if the updated firmware exists Note You can also update the firmware using Epson Device Admin You can visually confirm the firmware information on the device list It is useful when you want to update multiple devices firmware See the Epson Device Admin guide or help for more details Updating Firmware without Connecting to the Internet You can download the device s fi...

Page 159: ...ouble click the downloaded exe file Epson Firmware Updater starts 4 Follow the on screen instructions Maintenance Updating Applications and Firmware Updating Firmware without Connecting to the Internet 159 ...

Page 160: ...Solving Problems Scanner Problems 161 Problems Starting Scanning 161 Paper Feeding Problems 169 Scanned Image Problems 172 Uninstalling and Installing Applications 177 ...

Page 161: ...or the light source in the scanner unit may need to be replaced Contact your dealer Related Information Error Indicators on page 23 The Original Jams in the Scanner Frequently on page 171 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and c...

Page 162: ...twork on page 163 The Scanner Cannot Connect by USB on page 165 Cannot Scan Even Though a Connection has been Correctly Established on page 165 Checking the Connection Status Mac OS Use Epson Scan 2 Utility to check the connection status Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Select Go Applications Epson Software Epson Scan 2...

Page 163: ...e network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the scanner closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they...

Page 164: ...work disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the scanner is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Click Add on the Scanner Settings screen in Epson Scan 2 Utility Select the model you are u...

Page 165: ...rectly Solutions Connect the USB cable securely to the scanner and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the scanner directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The scanner is off Solutions Make sure the scanner i...

Page 166: ...cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Smart Device You can use Epson Smart Panel to check the connection status for the smart device and the scanner 1 Start Epson Smart Panel on your smart device 2 Check whether or not the scanner name is displayed in Epson Smart Panel If the scanner name is displayed a connection has...

Page 167: ... smart device and the scanner closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wire...

Page 168: ...be assigned correctly Click Add on the Scanner Settings screen in Epson Scan 2 Utility Select the model you are using enter the IP address and then click OK Restart the wireless router or reset the network settings for the scanner There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network...

Page 169: ...e scanning speed Use Automatic Feeding Mode and scan originals one by one When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Related Information Removing Jammed Originals from the Scanner on page 169 Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 98 Cleaning Insi...

Page 170: ...2 Pull the lever and open the scanner cover 3 Carefully remove any originals remaining inside the scanner Solving Problems Paper Feeding Problems Removing Jammed Originals from the Scanner 170 ...

Page 171: ...ay store the output tray and do not use it Related Information Cleaning Inside the Scanner on page 144 Paper Protection Does not Work Correctly Depending on the original and the level you set this feature may not work correctly Select Off to disable the feature when scanning plastic cards or thick paper When misdetection occurs frequently lower the level of this feature If your original is damaged...

Page 172: ...d so on Computers with USB 3 0 SuperSpeed or USB 2 0 Hi Speed ports can scan faster than those with USB 1 1 ports If you are using a USB 3 0 or USB 2 0 port with the scanner make sure it meets the system requirements When using security software exclude the TWAIN log file from monitoring or set the TWAIN log as a read only file For more information on your security software s functions see the hel...

Page 173: ...they will be detected as a glass dirt Glass part will be required to replace Contact your local dealer to repair Colors Are Uneven in the Scanned Image If the scanner is subject to strong light such as direct sunlight the sensor inside the scanner misdetects the light and colors in the scanned image become uneven Change the orientation of the scanner so that no strong light is falling on the front...

Page 174: ...en Black White is selected as the Image Type Check that Text Enhancement is selected Document Capture Pro Windows Document Capture Mac OS X Click Scan Settings Text Enhancement Epson Scan 2 Click the Advanced Settings tab Text Enhancement Depending on the condition of your scanned image click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level f...

Page 175: ...dow When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on the Scan Settings screen Click the Advanced Settings tab Descreening Change the resolution and then scan again The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original Depending on the original the edge of the original may not scanned when automatical...

Page 176: ...tten text Originals with creases or wrinkles Paper type made of thermal paper such as receipts may deteriorate due to age or friction Scan them as soon as possible When saving to Microsoft Office or Searchable PDF files check that the correct languages are selected Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem initialize the appli...

Page 177: ... Right click the start button or press and hold it and then select Control Panel Windows 8 1 Windows 8 Select Desktop Settings Control Panel Windows 7 Click the start button and select Control Panel 4 Select Uninstall a program in Programs 5 Select the application you want to uninstall 6 Click Uninstall Change or Uninstall Note If the User Account Control window is displayed click Continue 7 Follo...

Page 178: ...te If you cannot find the application you want to uninstall in the application list you cannot uninstall using the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps below to install the necessary applications Note Log on to your computer as an administrato...

Page 179: ...ng to a Scanner that has been Connected to the Network 180 Re setting the Network Connection 181 Checking the Network Connection Status 183 Disabling the Network Setting from the Control Panel 184 Restoring the Network Settings from the Control Panel 185 ...

Page 180: ... following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Scanner Follow the on screen instructions until the following...

Page 181: ...ttings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the scanner to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using th...

Page 182: ... computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Follow the on screen instructions Changing the Connection Method to the Computer This section explains how to change the connection method when the computer and the scanner have been connected Changing from USB to a Network Connection Using the installer and re set up in a different co...

Page 183: ...o on Related Information Making Wi Fi Settings from the Control Panel on page 66 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the scanner s control panel Related Information Lights on page 22 Error Indicators on page 23 Ch...

Page 184: ...can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Disabling the Network Setting from the Control Panel You can disable the network settings Adding or R...

Page 185: ...g the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Turn the scanner off 2 While holding down the button press the button until light and light turn on simultaneously The light and light flash alternately and then turn off when restoration is complete Adding or Replacing the Computer or Devices Restoring the Network Settings from the Control Pa 18...

Page 186: ...ator Information Connecting to the Network 187 Introduction of Product Security Features 189 Administrator Settings 189 Monitoring a Remote Scanner 190 Backing Up the Settings 194 Advanced Security Settings 196 ...

Page 187: ...following for the supported standards Network Specifications on page 229 DNS server information IP address for primary DNS IP address for secondary DNS These are required when specifying DNS servers The secondary DNS is set when the system has a redundant configuration and there is a secondary DNS server If you are in a small organization and do not set the DNS server set the IP address of the rou...

Page 188: ...rver and Proxy Server The DNS server has a host name domain name of the email address etc in association with the IP address information Communication is impossible if the other party is described by host name domain name etc when the computer or the scanner performs IP communication Queries the DNS server for that information and gets the IP address of the other party This process is called name ...

Page 189: ...urity function of the Epson Devices Name Feature type What to set What to prevent Configuring the Administrator Password Locks the system settings such as connection setup for network An administrator sets a password to the device You can set or change from Web Config Prevent from illegally reading and changing the information stored in the device such as ID password network settings and so on Als...

Page 190: ...ser to run Web Config 2 Click Administrator Login 3 Enter the user name and administrator password in User Name and Current password 4 Click OK The locked items and Administrator Logout are displayed when being authenticated Click Administrator Logout to log off Related Information Running Web Config on a Web Browser on page 26 Monitoring a Remote Scanner Checking Information for a Remote Scanner ...

Page 191: ...to access the mail server Off Authentication is disabled when communicating with a mail server SMTP AUTH Requires that a mail server supports SMTP Authentication POP before SMTP Configure the POP3 server when selecting this method Authenticated Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII ...

Page 192: ...onfig and select the Network tab Email Server Connection Test 2 Select Start The connection test to the mail server is started After the test the check report is displayed Mail Server Connection Test References Messages Cause Connection test was successful This message appears when the connection with the server is successful SMTP server communication error Check the following Network Settings Thi...

Page 193: ...curs between a server and a client or when the server requests to use a STARTTLS connection for an SMTP secure connection The connection is untrusted Check the following Date and Time This message appears when the scanner s date and time setting is incorrect or the certificate has expired The connection is untrusted Check the following CA Certificate This message appears when the scanner does not ...

Page 194: ...ettings when the admin password is changed select the check box for column 1 on the line Administrator password changed 6 Click OK Confirm that an email notification will be sent by causing an event Example The administrator password has been changed Related Information Running Web Config on a Web Browser on page 26 Items for Email Notification Items Settings and Explanation Administrator password...

Page 195: ...select the individual settings of device and select more items Only use the selected values for the replacement scanner Related Information Running Web Config on a Web Browser on page 26 Import the settings Import the exported Web Config file to the scanner cImportant When importing values that include individual information such as a scanner name or IP address make sure the same IP address does n...

Page 196: ...he Internet from the scanner such as communicating to the computer via web browser and updating firmware Obtain a CA signed certificate and then import it to the scanner Clearing an identification of the scanner by the CA signed certification prevents impersonation and unauthorized access In addition communication contents of SSL TLS are protected and it prevents the leakage of contents for scanni...

Page 197: ...r Settings You can specify whether to use Bonjour Bonjour is used to search for devices scan and so on SLP Settings You can enable or disable the SLP function SLP is used for push scanning and network searching in EpsonNet Config WSD Settings You can enable or disable the WSD function When this is enabled you can add WSD devices and scan from the WSD port LLTD Settings You can enable or disable th...

Page 198: ... Description Enable WSD Select this to enable adding devices using WSD and scan from the WSD port Scanning Timeout sec Enter the communication timeout value for WSD scanning between 3 to 3 600 seconds Device Name Displays the WSD device name Location Displays the WSD location name LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD The scanner is displayed in t...

Page 199: ...algorithm for an encryption for SNMPv3 Password Enter the password for an encryption for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it blank Confirm Password Enter the password you configured for confirmation Context Name Enter within 32 characters or less in Unicode UTF 8 If you do not specify this leave it blank The number of characters that can ...

Page 200: ...communication a security alert may be displayed on a web browser because the certificate is not registered on a web browser You can use the Self signed Certificate only for an SSL TLS communication Configuring a CA signed Certificate Obtaining a CA signed Certificate To obtain a CA signed certificate create a CSR Certificate Signing Request and apply it to certificate authority You can create a CS...

Page 201: ... host names FQDNs by separating them with commas The first element is stored to the common name and other elements are stored to the alias field of the certificate subject Example Scanner s IP address 192 0 2 123 Scanner name EPSONA1B2C3 Common Name EPSONA1B2C3 EPSONA1B2C3 local 192 0 2 123 Organization Organizational Unit Locality State Province You can enter between 0 and 64 characters in ASCII ...

Page 202: ...re CA Certificate 1 CA Certificate 2 Optional A certificate of the PKCS 12 format obtained from a computer Private Key Do not configure Password Optional CA Certificate 1 CA Certificate 2 Do not configure 4 Click OK A completion message is displayed Note Click Confirm to verify the certificate information Related Information Running Web Config on a Web Browser on page 26 CA signed Certificate Impo...

Page 203: ...rtificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 2 Click Delete 3 Confirm that you want to delete the certificate in the message displayed Related Information Running Web Config on a Web Browser on page 26 Updating a Self signed Certificate Because the Self signed Certificate is issued by the scanner you can update it when it has expired or when the content descr...

Page 204: ... to the scanner 1 Access Web Config and then select the Network Security tab CA Certificate 2 Click Import 3 Specify the CA Certificate you want to import 4 Click OK When importing is complete you are returned to the CA Certificate screen and the imported CA Certificate is displayed Related Information Running Web Config on a Web Browser on page 26 Deleting a CA Certificate You can delete the impo...

Page 205: ... the Network Security tab SSL TLS Basic 2 Select a value for each item Encryption Strength Select the level of encryption strength Redirect HTTP to HTTPS Redirect to HTTPS when HTTP is accessed 3 Click Next A confirmation message is displayed 4 Click OK The scanner is updated Related Information Running Web Config on a Web Browser on page 26 Configuring a Server Certificate for the Scanner 1 Acces...

Page 206: ...later support IPsec Configuring Default Policy To filter traffic configure the default policy The default policy applies to every user or group connecting to the scanner For more fine grained control over users and groups of users configure group policies 1 Access Web Config and then select the Network Security tab IPsec IP Filtering Basic 2 Enter a value for each item 3 Click Next A confirmation ...

Page 207: ...ess Select this to permit configured IP packets to pass through Refuse Access Select this to refuse configured IP packets to pass through IPsec Select this to permit configured IPsec packets to pass through Administrator Information Advanced Security Settings Encrypted Communication Using IPsec IP Filtering 207 ...

Page 208: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the scanner ID Enter the scanner s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 209: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the scanner on the Internet capable netwo...

Page 210: ...for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Configuring Group Policy A group policy is one or more rules applied to a user or user group The scanner controls IP packets that match with configured policies IP packets are authenticated in the order of a group ...

Page 211: ...ice Name for Method of Choosing Port select an option Transport Protocol If you select Port Number for Method of Choosing Port you need to configure an encapsulation mode Items Settings and Explanation Any Protocol Select this to control all protocol types TCP Select this to control data for unicast UDP Select this to control data for broadcast and multicast ICMPv4 Select this to control ping comm...

Page 212: ...nation Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy Pre Shared Key If you select Pre Shared Key for Authentication Method enter a pre shared key between 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Administrator Information Advanced Security Settings Encrypted Communicatio...

Page 213: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the scanner s ID that matches to the type of ID You cannot use and for the first characte...

Page 214: ... select Any for some of the settings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the...

Page 215: ... the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin and the Epson scanner driver WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 Any port Searching for a scanner from WSD Network Scan TCP 1865 Any port Forwarding scan data from Document Capture Pro Network Push Scan Discovery UDP 2968 Any port Searching for a compute...

Page 216: ...p Policy Check the box Access Control Permit Access Remote Address Host IP address of a client Method of Choosing Port Service Name Service Name Check the box of ENPC SNMP HTTP Local HTTPS Local and Network Scan Receiving access from a specified IP address only This example allows a specified IP address to access the scanner Default Policy IPsec IP Filtering Enable Access Control Refuse Access Gro...

Page 217: ...on a Web Browser on page 26 Connecting the Scanner to an IEEE802 1X Network Configuring an IEEE802 1X Network When you set IEEE802 1X to the scanner you can use it on the network connected to a RADIUS server a LAN switch with authentication function or an access point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want to use the ...

Page 218: ...idation You can set certificate validation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings Hig...

Page 219: ...y be solved by disabling or initializing the network settings of the scanner and then setting up again Related Information Buttons on page 21 Receiving Email Notifications When Events Occur on page 191 Cannot Access Web Config The IP address is not assigned to the scanner Solutions A valid IP address may not be assigned to the scanner Set a valid IP address using Epson Scan 2 Utility You can confi...

Page 220: ...s set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Internet Options Connections LAN settings Proxy server and then configure not to use the proxy server for LAN local addresses Mac OS Select System Preferences Network Advanced Proxies and then register the local address for Bypass proxy se...

Page 221: ...ncryption algorithm AES CBC 128 AES CBC 192 AES CBC 256 AES GCM 128 AES GCM 192 AES GCM 256 3DES ESP authentication algorithm SHA 1 SHA 256 SHA 384 SHA 512 MD5 AH authentication algorithm SHA 1 SHA 256 SHA 384 SHA 512 MD5 available for IKEv2 only Cannot Communicate Suddenly There is an error in the certificate The scanner s date and time settings may be incorrect if power has not been supplied to ...

Page 222: ...ngs using the scanner s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address registered for the scanner s Web Config Network Security tab IPsec IP Filtering Basic Group Policy Remote Address Host may not be found Use a static IP address Cannot Connect After Configuring IPsec IP Filtering The set value may be incorrect Ac...

Page 223: ... is incorrect Enter the correct password If you forget the password you cannot import the certificate Re obtain the CA signed Certificate Cannot Update a Self Signed Certificate The Common Name has not been entered Common Name must be entered Unsupported characters have been entered to Common Name Enter between 1 and 128 characters of either IPv4 IPv6 host name or FQDN format in ASCII 0x20 0x7E A ...

Page 224: ...ot entered and only CA certificate 2 is entered What to do Import CA certificate 1 first Invalid value below Cause Unsupported characters are contained in the file path and or password What to do Make sure that the characters are entered correctly for the item Invalid date and time Cause Date and time for the scanner have not been set What to do Set date and time using Web Config or EpsonNet Confi...

Page 225: ...format that contains up to 2 CA certificates The certificate has expired Check if the certificate is valid or check the date and time on the product Cause The certificate is out of date What to do If the certificate is out of date obtain and import the new certificate If the certificate is not out of date make sure the scanner s date and time are set correctly Private key is required Cause There i...

Page 226: ...communication import the file again Delete a CA signed Certificate by Mistake There is no backup file for the CA signed certificate If you have the backup file import the certificate again If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate again Create a CSR and obtain a new certificate Administrator Information Advanced Security Settings Solvin...

Page 227: ...ns General Scanner Specifications 228 Network Specifications 229 Using Port for the Scanner 230 Dimensions and Weight Specifications 230 Electrical Specifications 231 Environmental Specifications 232 System Requirements 232 ...

Page 228: ...t Face down ejection Paper capacity 50 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface 2 SuperSpeed USB IEEE802 11b g n 1 You can scan ...

Page 229: ...h support for WPA WPA2 Enterprise Network Function List Functions Supported Panel Operation Restore the Factory Default Settings Network Scanning Epson Scan 2 IPv4 IPv6 Document Capture Pro Windows Document Capture Mac OS IPv4 Security Protocol SSL TLS HTTPS Server Client SMTPS Client STARTTLS Root certificate Client Root certificate updating Client CA signed certificate Server CA certificate Serv...

Page 230: ...Config and scanner driver Scanner ENPC UDP 3289 Collect and set up the MIB information from an application such as EpsonNet Config and scanner driver Scanner SNMP UDP 161 Searching WSD scanner Scanner WS Discovery UDP 3702 Forwarding scan data from the Document Capture Pro Scanner Network Scan TCP 1865 Acquiring job information of push scanning from the Document Capture Pro Scanner Network Push Sc...

Page 231: ...off Approx 0 1 W Note For European users see the following Website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A461H AC 100 240 V A462E AC 220 240 V Rated Input Current 1 A Rated Frequency Range 50 60 Hz Rated Output Power Supply Voltage DC 24 V Rated Output Current 1 A Note For European users see the following Website for detail...

Page 232: ...ear a strong light source or in extremely dusty conditions System Requirements Supported operating systems may vary depending on the application Windows Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Mac OS 1 2 macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite 1 Fast User Switching on Mac OS or later is not ...

Page 233: ...Standards and Approvals Standards and Approvals for European Models 234 Standards and Approvals for Australian Models 234 Standards and Approvals for U S Models 234 ...

Page 234: ...land Romania and Slovakia Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Standards and Approvals for Australian Models Product EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of A...

Page 235: ...nsed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the...

Page 236: ...Where to Get Help Technical Support Web Site 237 Contacting Epson Support 237 ...

Page 237: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 238: ...rea for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wh...

Page 239: ...formation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts ...

Page 240: ...Sumatera 6261 42066090 42066091 mdn adm epson indonesia co id WEST JAWA ESC BANDUNG Jl Cihampelas No 48 A Bandung Jawa Barat 40116 6222 4207033 bdg admin epson indonesia co id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 62274 581065 ygy admin epson indonesia co id EAST JAWA ESC SURABAYA Hitech Mall Lt 2 Block A No 24 Jl Kusuma Bangsa No 116 118 Surabaya JATI...

Page 241: ...epson indonesia co id EAST JAVA ESC JEMBER JL Panglima Besar Sudirman Ruko no 1D Jember Jawa Timur Depan Balai Penelitian Pengolahan Kakao 62331 488373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawasan Megamas Boulevard Jl Piere Tendean Manado SULUT 95111 62431 8890996 MND ADMIN EPSON INDONESIA CO ID For other cities not listed here call the Hot...

Page 242: ...e Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except...

Page 243: ...w epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get ...

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