Epson DS-530 II User Manual Download Page 164

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Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.

❏

Make sure there are no originals jammed in the scanner.

❏

When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.

❏

Make sure the scanner cover is closed.

❏

Make sure the scanner is connected to your computer properly.

❏

Make sure Epson Scan 2 is installed correctly.

❏

If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.

❏

Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.

Related Information

“Error Indicators” on page 22

“The Original Jams in the Scanner Frequently” on page 167

The Scanner Does Not Turn On

❏

Make sure the AC adapter is securely connected to the scanner and an electrical outlet.

❏

Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Problems Starting Scanning

Cannot Start Scanning from Computer

The Scanner Cannot Connect by USB

The following causes can be considered.

The USB cable is not plugged into the electrical outlet correctly.

Solutions

Connect the USB cable securely to the scanner and the computer.

Solving Problems

Problems Starting Scanning

Cannot Start Scanning from Computer

164

Summary of Contents for DS-530 II

Page 1: ...User s Guide Product Features Scanner Basics Specifications of Originals and Placing Originals Basic Scanning Maintenance Solving Problems NPD6412 00 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ...nc Adobe Adobe Reader and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Intel is a registered trademark of Intel Corporation The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other product names used herein are for identification purposes only and may be trademark...

Page 4: ...y Kit Codes 25 Cleaning Kit Codes 25 Flatbed Scanner Dock Codes 26 Specifications of Originals and Placing Originals Specifications of Originals 28 General Specifications for Originals being Scanned 28 Types of Originals that Require Attention 31 Types of Originals that Must Not be Scanned 32 Placing Originals 33 Standard Size Originals 33 Long Paper 38 Plastic Cards 40 Laminated Cards 44 Large Si...

Page 5: ...ms in the Scanner Frequently 167 Paper Protection Does not Work Correctly 168 The Originals Get Dirty 168 Scanning Speed Slows Down when Scanning Continuously 168 Scanning Takes a Long Time 168 Scanned Image Problems 169 Straight Lines Appear when Scanning from ADF 169 Glass Dirt Alert Does Not Disappear 169 Colors Are Uneven in the Scanned Image 169 Expanding or Contracting the Scanned Image 170 ...

Page 6: ...Help for Users in Vietnam 187 Help for Users in Indonesia 188 Help for Users in Hong Kong 189 Help for Users in Malaysia 190 Help for Users in India 190 Help for Users in the Philippines 190 6 ...

Page 7: ...About This Manual Introduction to the Manuals 8 Marks and Symbols 8 Descriptions Used in this Manual 8 Operating System References 8 ...

Page 8: ...structions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for ref...

Page 9: ...indows 8 operating system Microsoft Windows 7 operating system Mac OS In this manual Mac OS is used to refer to macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan and OS X Yosemite About This Manual Operating System References 9 ...

Page 10: ...Important Instructions Safety Instructions 11 Restrictions on Copying 12 ...

Page 11: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 12: ...t bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports ...

Page 13: ...res Paper Protection to Reduce Damage to the Originals 14 Notification of Dirt on the Sensor 14 Double Feed Detection Feature with Selectable Stop Timing 14 High Quality Scanning with Automatic Document Detection 15 ...

Page 14: ...otifies you that you need to clean the sensor before dirt can cause lines in the scanned images You can easily keep the sensor clean and avoid a decline in image quality Related Information Setting the Glass Surface Stain Detection Feature on page 131 Double Feed Detection Feature with Selectable Stop Timing When multiple documents are fed during scanning the double feed detection feature will sto...

Page 15: ...ality Scanning with Automatic Document Detection You can set Color Black White automatic detection as well as Color Grayscale automatic detection according to the document and application being used When set to Color Grayscale automatic detection you can attain high quality images by scanning monochrome documents that include figures and tables in grayscale Color Black White Color Grayscale Produc...

Page 16: ...Related Information Application for Controlling the Scanner Epson Scan 2 on page 23 Product Features High Quality Scanning with Automatic Document Detection 16 ...

Page 17: ...Scanner Basics Part Names and Functions 18 Buttons and Lights on the Control Panel 20 Information on Applications 22 Option Items and Consumables Information 24 ...

Page 18: ...ray extension if originals are too big for the input tray This prevents paper from curling and causing paper jams D Input tray extension E Output tray Holds originals ejected from the scanner Pull out the extension tray to the length of the originals F Output tray extension G Stopper Prevents ejected originals from falling off the extension tray Adjust it to the length of the originals Back Scanne...

Page 19: ... when cleaning inside of the scanner and removing jammed paper C Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers D Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 148 Replacing t...

Page 20: ...hes 1 Open the scanner cover and then remove the originals 2 Close the scanner cover and then press the button 3 Load the originals 4 Restart scanning by pressing the start button or the software button C Slow mode button Slow down the feeding speed when scanning The light is on when this is enabled Press this button in the following situations when originals jam frequently when loading thin origi...

Page 21: ...ight On The scanner is ready to be used Flashing The scanner is scanning waiting to scan processing or sleeping Off The scanner cannot be used because the power is off or an error has occurred D Skip double feed detection light This is on when skipping double feed detection is enabled E Slow mode light This is on during slow mode Related Information Error Indicators on page 22 Scanning Different S...

Page 22: ...elated Information Removing Jammed Originals from the Scanner on page 166 Information on Applications This section introduces the application products available for your scanner The latest application can be installed at the Epson Web site Application for Scanning Documents Document Capture Pro Document Capture Document Capture Pro is an application that allows you to efficiently scan originals su...

Page 23: ...Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All apps EPSON Epson Scan 2 Starting on Mac OS Select Go Applications Epson Software Epson Scan 2 Application for Updating Software and Firmware EPSON Software Updater EPSON Software Update...

Page 24: ... of Epson Device Admin Application for Creating Driver Packages EpsonNet SetupManager EpsonNet SetupManager is a software to create a package for a simple scanner installation such as installing the scanner driver and so on This software allows the administrator to create unique software packages and distribute them among groups For more information visit your regional Epson website http www epson...

Page 25: ... This number was reached by consecutively scanning using Epson test original papers and is a guide to the replacement cycle The replacement cycle may vary depending on different paper types such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller Assembly Kit on page 154 Resetting the Number of Scans Aft...

Page 26: ...e it as a single scanner This allows you to scan cardboard booklets and so on that you cannot feed using the ADF Part name Codes Flatbed Scanner Dock B12B819011 B12B819021 China only Flatbed Scanner Epson Perfection V19 V39 Windows only Scanner Basics Option Items and Consumables Information Flatbed Scanner Dock Codes 26 ...

Page 27: ...Specifications of Originals and Placing Originals Specifications of Originals 28 Placing Originals 33 ...

Page 28: ...oadable size varies depending on the type of the originals and the scanning resolution Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When C is equal to or more than 10 times the size of B B can be more than 1 mm Even wh...

Page 29: ... A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 g m2 Thickness of the originals stack under 6 mm 0 23 in 15 sheets You can refill the originals up to the maximum capacity during scanning Specifications of Long Paper The specification of long paper you can load into the scanner Size Thickness Paper Type Loading Capacity Maximum width 215 9 mm 8 5 in Maximum length 6 09...

Page 30: ...ations of Laminated Cards The specification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that are larger than A4 Letter size important...

Page 31: ...wise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application Related Information Carrier Sheet Codes on page 24 Specifications of Envelopes The specification of envelopes you can load into the scanner Size Measurement Thickness Loading Capacity C6 114 162 mm 4 49 6 3...

Page 32: ...in Epson Scan 2 window When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Labels or stickers must be firmly stuck to the originals with no glue protruding Try to flatten the curled originals before scanning Related Information Scanner Basics on page 17 Maintenance on page 147 Types of Originals that Must...

Page 33: ...acity A4 210 297 mm 8 3 11 7 in 27 to 413 g m2 Plain paper Fine paper Recycled paper Thickness of the originals stack under 6 mm 0 23 in 80 g m2 50 sheets 90 g m2 43 sheets 104 g m2 37 sheets 127 g m2 31 sheets 157 g m2 25 sheets 209 g m2 19 sheets 256 g m2 15 sheets 413 g m2 9 sheets The loading capacity varies depending on the paper type Letter 215 9 279 4 mm 8 5 11 in Legal 215 9 355 6 mm 8 5 1...

Page 34: ...utput tray The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still affected by ejected originals hitting the surface bel...

Page 35: ...he printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 35 ...

Page 36: ...he edge of the originals making sure there are no gaps between the originals and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 36 ...

Page 37: ...ding edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by pressing the Slow Mode button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding speed press it again to return to normal speed Spe...

Page 38: ...led paper 1 sheet The following shows the maximum lengths according to the scanning resolution 50 to 200 dpi 6 096 0 mm 240 0 in 201 to 300 dpi 5 461 0 mm 215 0 in 301 to 600 dpi 1 346 0 mm 53 0 in Placing Long Paper 1 Open the input tray and then slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stopper Specifications of Original...

Page 39: ...acing into the ADF Slide the original into the ADF until it meets resistance 4 Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Long Paper 39 ...

Page 40: ... you need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of entering the paper height If the paper is longer than 5 461 mm 215 inches you need to enter both width and height size of the paper To guarantee scanning quality the scanning speed for long paper is slowed down automatically Support the long pa...

Page 41: ... in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Placing Plastic Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Plastic Cards 41...

Page 42: ...facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance cImportant Do not load plastic cards vertically Specifications of Originals and Placing Originals Placing Originals Plastic Cards 42 ...

Page 43: ...son Scan 2 See the Epson Scan 2 help for details If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs remove the card from the ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed...

Page 44: ...ss Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Placing Laminated Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Laminated Cards 44 ...

Page 45: ...own with the top edge facing into the ADF Slide the laminated cards into the ADF until they meet resistance 4 Slide the edge guides to fit the edge of the laminated cards Specifications of Originals and Placing Originals Placing Originals Laminated Cards 45 ...

Page 46: ... ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 79 Large Size Originals Specifications of Large Size Origi...

Page 47: ...er 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front Specifications of Originals and Placing Originals Placing Originals Large Size Originals 47 ...

Page 48: ...to the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Large Size Originals 48 ...

Page 49: ...canner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2 Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 24 Required Settings for...

Page 50: ...nd then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 50 ...

Page 51: ...the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 51 ...

Page 52: ...ier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 24 Required Settings for Special Originals in Epson Scan 2 Window on page 79 Photographs Specifications of Photographs By using the Carrier Sheet sold separate...

Page 53: ...and then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Photographs 53 ...

Page 54: ...t into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Photographs 54 ...

Page 55: ...Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 24 Required Settings for Special Originals in Epson Scan 2 Window on page 79 Envelopes Specifications of Envelop...

Page 56: ...d the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Envelopes 56 ...

Page 57: ... meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 4 Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and the edge guides Otherwise t...

Page 58: ...ext scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 79 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Letter size You can also load a...

Page 59: ...t tray and extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Note If there are any thick originals amongst the originals to stop the thick originals from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out Spec...

Page 60: ...ce the top edges at an angle facing into the ADF Slide the originals into the ADF until they meet resistance You can stack the originals up to 8 mm 0 31 in 4 Slide the edge guides to fit the edges of the widest original Related Information Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 90 Specifications of Originals and Placing Originals Placing Originals ...

Page 61: ...Basic Scanning Scanning Using a Scanner Button 62 Scanning from a Computer 62 ...

Page 62: ...d efficiently digitize originals and forms to suit your needs The following functions are available with Document Capture Pro You can manage and perform a set of operations such as scanning and saving as a job You can configure a job to save scanned images in various formats PDF BMP JPEG JPEG2000 TIFF Multi TIFF PNG DOCX XLSX PPTX You can sort jobs automatically by inserting dividing paper between...

Page 63: ... execute these operations by simply selecting the job By assigning a job to the scanner s button you can also execute the job from the control panel Performing a Job Scan This section explains the workflow of scanning using an existing job 1 Select the scanner you want to use from the Document Capture Pro top screen When you start the software it automatically connects to the last scanner you used...

Page 64: ...le scanning 3 If you execute a job that contains the following elements in the File Name Settings or Separation Settings from Save Settings and the elements are detected in the scanned page the detection area is displayed on the image as a marquee Correct the recognition results manually if necessary or change the area and run the recognition again OCR Barcode Basic Scanning Scanning from a Comput...

Page 65: ...k the scan results on the Edit Scanned Results screen after scanning and then make edits as necessary You can check and edit the following on the Edit Scanned Results screen Results of separation Scanned images Index data Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 65 ...

Page 66: ... scanning and then save or set the destination By assigning Simple Scan Settings to the scanner s button you can also execute the Simple Scan from the control panel Performing a Simple Scan This section explains the workflow of scanning without using a job Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 66 ...

Page 67: ...nner you used 2 Click the Simple Scan tab select Document Size and then click the SCANdouble sided or SCANsingle sided icon Note Click Scan Settings to set the resolution You can make more detailed settings from Epson Scan 2 The image being scanned is displayed Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 67 ...

Page 68: ...it Scanned Results screen make edits as necessary and then click Next 4 Select the destination for the scanned data on the Select Destination screen Basic Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 68 ...

Page 69: ...can Scanning Using Document Capture Mac OS This application allows you to perform various tasks such as saving the image to your computer sending it by email printing and uploading to a server or a cloud service You can also register scanning settings for a job to simplify scanning operations See the Document Capture help for details on the features Note Do not use the Fast User Switching function...

Page 70: ... the scanner you want to use from the scanners list 2 Click The Job List screen is displayed Note A preset job is available that allows you to save scanned images as a PDF When using this job skip this procedure and go to procedure 10 Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 70 ...

Page 71: ...3 Click the icon The job setting screen is displayed 4 Set the Job Name Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 71 ...

Page 72: ...age Rotation Select the rotation angle depending on the original you want to scan Resolution Select the resolution Note You can also adjust the image using following items Text Enhancement Select to make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if there are any in the originals Basic...

Page 73: ... current settings Prefix Character Set a prefix for the file name Date Add the date to the file name Time Add the time to the file name Page Counter Add the page counter to the file name File Type Select the save format from the list Click Options to make detailed settings for the file Basic Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 73 ...

Page 74: ...pload to a cloud service you need to set up your account with the cloud service in advance If you want to use Evernote as the destination download the Evernote application from the Evernote Corporation Website and install it before using this feature 8 Click OK to close the job settings screen 9 Click OK to close the Job List screen 10 Place the original Basic Scanning Scanning from a Computer Sca...

Page 75: ...d image Related Information Application for Scanning Documents Document Capture Pro Document Capture on page 22 Placing Originals on page 33 Setting a Resolution That Suits the Scanning Purpose on page 79 Scanning Using Epson Scan 2 You can scan the originals using detailed settings that are suitable for text documents 1 Place the original 2 Start Epson Scan 2 Windows 10 Click the start button and...

Page 76: ...he original you want to scan Select Double Sided to scan both sides of the originals Document Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scanned image Resolution Select the r...

Page 77: ...image is displayed and the page is ejected from the scanner Replace the ejected page together with the rest of the originals On the Advanced Settings tab you can make image adjustments using detailed settings which are suitable for text documents such as the following Remove Background Select to remove the background from the originals Text Enhancement Select to make blurred letters in the origina...

Page 78: ...the scanned image from the list You can select other folder or create a new folder by selecting Select from the list 6 Click Scan Note You can also start scanning by pressing x button on the scanner To scan originals that are likely to jam for example thin paper enable Slow mode by pressing the button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding sp...

Page 79: ... is not applied when this is selected When you select Paper and Contents Skew only contents skew is corrected Large size originals If the size of the original you want to scan is not on the Document Size list select Customize to open the Document Size Settings window Next create the size manually on the window Long paper If the size is not listed on the Document Size list select Auto Detect Long P...

Page 80: ...ay or print on the paper List of Recommended Resolutions to Suit Your Purpose See the table and set the appropriate resolution for the purpose of your scanned image Purpose Resolution Reference Displaying on a screen Sending by email Up to 200 dpi Using Optical Character Recognition OCR Creating a text searchable PDF 200 to 300 dpi Printing using a printer Sending by fax 200 to 300 dpi Basic Scann...

Page 81: ...Advanced Scanning Setting a Job 82 Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode 90 Various Scanning Settings for Document Capture Pro for Windows Only 91 ...

Page 82: ...Mac OS you can perform all of the operations by simply selecting the job Creating and Registering a Job Windows Explains how to set a job in Document Capture Pro See the Document Capture Pro help for details on the features https support epson net dcp 1 Start Document Capture Pro 2 Click Job Settings on the Job Scan screen Advanced Scanning Setting a Job Creating and Registering a Job Windows 82 ...

Page 83: ...te a new job based on another job click the job you want to use as the base and then click Duplicate The Job Settings window is displayed 4 Enter a Job Name Advanced Scanning Setting a Job Creating and Registering a Job Windows 83 ...

Page 84: ...he Document Capture Pro screen B Change the settings as necessary Select Show the preview while scanning to display images while scanning Select Show the confirmation dialog after scanning to display a confirmation message asking if you want to continue scanning after completing a scan When you have finished making scanning settings click Next or the 2 Save tab Advanced Scanning Setting a Job Crea...

Page 85: ...Page Counter format from Detailed Settings B Set the file save format and location Option may be enabled depending on the File Type click to make detailed settings C When you want to separate jobs select this to choose the separation method and then select Separation Settings to make detailed settings D Change the settings as necessary When you select Show Edit Page dialog before saving you can ma...

Page 86: ... select the items you want to use for the index B Select Output the index items to the file and then click Output Settings to set the output items and file name used when outputting to a file When you have finished making index settings click Next or the 4 Send tab Advanced Scanning Setting a Job Creating and Registering a Job Windows 86 ...

Page 87: ...ion When you have finished making transfer settings click Next or the 5 Confirm Test tab 9 Check the settings on the 5 Confirm Test tab and then perform a test scan A Change the job button color or icon B Change the display settings used during and after scanning Advanced Scanning Setting a Job Creating and Registering a Job Windows 87 ...

Page 88: ...S Explains how to set a job in Document Capture See the Document Capture help for details on the features 1 Start Document Capture 2 Click the icon on the main window The Job List window is displayed 3 Click the icon The Job Settings window is displayed 4 Make the job settings on the Job Settings window Job Name Enter the name of the job you want to register Scan Make scan settings such as the siz...

Page 89: ...ton Assignment on the Job Scan screen 3 Click the job name to select the job you want to assign from the pull down menu 4 Click OK to close the Button Assignment screen 5 Click Back Assigning a Job to the Scanner Button Mac OS You can assign a job to the scanner s button and run the job by pressing the button 1 Start Document Capture 2 Click the Manage Job icon on the main window The Job Managemen...

Page 90: ... 1 Start Epson Scan 2 Note When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen 2 Select Automatic Feeding Mode on the Main Settings tab 3 Make other settings for scanning on the Epson Scan 2 main window 4 Click Scan Note When using Document Capture Pro click Save to save the scan settings When you start s...

Page 91: ...de Press the button on the scanner or press Finish on the Automatic Feeding Mode window displayed on your computer Note You can make timeout settings to finish Automatic Feeding Mode Select Settings on the Document Source list to open the Document Source Settings window Set Automatic Feeding Mode Timeout seconds on the window The scanned image is saved to the folder you specified Related Informati...

Page 92: ...ormation on page 107 Creating and saving folders using OCR characters on page 112 Saving files with file names using OCR characters on page 117 Creating and saving folders for each form on page 124 Dividing documents using a specified number of pages You can divide data based on a specified number of pages scanned and save in a file or folder This section explains the job settings for Dividing a d...

Page 93: ...1 Display the Job Settings screen and then click the 2 Save tab 2 Set File Type to PDF Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 93 ...

Page 94: ...4 On the Job Separation Settings screen set the number of pages at which you want to divide the document For example when you specify 3 the document is divided after scanning every three pages Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 94 ...

Page 95: ...ing Document Capture Pro Windows on page 62 Dividing documents using blank sheets of paper By placing blank sheets of paper between the pages of the document being scanned you can divide the scanned data and save them in separate files or folders When scanning both sides of a document if one of the sides is blank it is also detected as a blank page After sorting you can remove any unnecessary page...

Page 96: ...ank pages and saving as PDF files when a blank page is placed between the third and fourth pieces of paper 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 96 ...

Page 97: ...le Type to PDF 3 Select Apply job separation set Separator to Blank Page and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Dividing docu 97 ...

Page 98: ... is high light color documents and documents with show through are detected as blank pages When the Source is set to Double sided from Scan Settings the Include the back page during duplex scanning item is displayed When this is selected you can also divide by using the back of a page if it is blank when scanning both sides of a document Related Information Placing Originals on page 33 Scanning Us...

Page 99: ...is section explains the job settings for Sorting by barcode and saving folder names using the text information in the barcode 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document C...

Page 100: ...ck Separation Settings 3 On the Job Separation Settings screen select the type of barcode you want to use To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 100 ...

Page 101: ...4 Check Create Folder select Barcode from Folder Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 101 ...

Page 102: ...not need to save the pages with barcodes select Delete a page for separator Pages with barcodes are then deleted before the data is saved 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 Select Show the detection result to check whether or not barcode text has been recognized correctly On the scr...

Page 103: ...levels of folders in a folder tree using two types of barcode information on the documents This section explains the job settings for Creating a folder using the first barcode information and then creating a folder at a lower level in the folder tree using different barcode information Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 103 ...

Page 104: ... Barcode and then click Separation Settings 3 On the Job Separation Settings screen select the type of barcode you want to use for the first folder To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 104 ...

Page 105: ... point at which the Folder Name Components will be inserted with your cursor You can also drag and drop added items to change the order To delete added items select the added item and delete it using the Delete key on your keyboard Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 105 ...

Page 106: ...ect the type of barcode you want to use for the second folder select Create Folder and then select Barcode from Folder Name Components and add to Folder Name To select individual barcode types clear All Barcode Type In this example CODE128 has been selected Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating two l 106 ...

Page 107: ...o check whether or not barcode text has been recognized correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text Related Information Placing Originals on page 33 Scanning Using Document Capture Pro Windows on page 62 Saving files with file names using the barcode character information Using the b...

Page 108: ... barcode 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 108 ...

Page 109: ... Separation Settings screen select the type of barcode you want to use placed in the document Click OK to return to the Job Settings screen To select individual barcode types clear All Barcode Type Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 109 ...

Page 110: ...ls and then select it 5 On the Name Component Settings screen click Barcode and then select the barcode type you want to use which is on the original Set the same barcode as set in step 3 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 110 ...

Page 111: ...on result to check whether or not barcode text has been recognized correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text 6 Select Barcode from File Name Components Barcode is added to File Name Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files w...

Page 112: ...ing OCR characters Using OCR a function for detecting text in scanned images and converting it to readable text you can divide files by using the text read from a specific area and then create and save folders using the recognized text This section explains the job settings for Creating and saving folders using the text read in OCR 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 ...

Page 113: ... screen and then click the 2 Save tab 2 Select Apply job separation set Separator to OCR and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 113 ...

Page 114: ...nt at which the Folder Name Components will be inserted with your cursor You can also drag and drop added items to change the order To delete added items select the added item and delete it using the Delete key on your keyboard 4 To set the OCR text detection area place the document on the scanner and then click Preview Scan Advanced Scanning Various Scanning Settings for Document Capture Pro for ...

Page 115: ...ned preview image specify the text detection area Click the starting point and then drag to display a blue border to specify the text detection area Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 115 ...

Page 116: ...2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 Select Show the detection result to check whether or not text has been read correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text Related Information Placing ...

Page 117: ...ave files with file names using the recognized text This section explains the job settings for Saving files using the text read in OCR 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 Display the Job Settings screen and then click the 2 Save tab Advanced Scanning Various Scanning Settings for D...

Page 118: ...OCR and then click Separation Settings 3 On the Job Separation Settings screen select the language of the text being read from Recognition Text Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 118 ...

Page 119: ... detection area place the document on the scanner and then click Preview Scan 5 Click OK on the Scan Settings screen Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 119 ...

Page 120: ...anding blue border to specify the text detection area Click OK to return to the Job Settings screen 7 Click Details Note To select OCR from File Name Components make the setting from Details and then select it Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 120 ...

Page 121: ...t being read from Recognition Text Set the same language for the text as set in step 3 9 To set the OCR text detection area place the document on the scanner and then click Preview Scan Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 121 ...

Page 122: ...pecify the text detection area Click the starting point and then drag to display a blue border to specify the text detection area Specify the same area as set in step 5 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 122 ...

Page 123: ... the detection result to check whether or not text has been read correctly On the screen displayed after scanning you can check the area and text that has been recognized You can also re specify the area and correct the text 12 Select OCR from File Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Saving files wi 123 ...

Page 124: ... Information Placing Originals on page 33 Scanning Using Document Capture Pro Windows on page 62 Creating and saving folders for each form By using registered form information you can separate scanned data by form type and create and save folders This section explains the job settings for Separating by form and saving using the form type as the folder name Advanced Scanning Various Scanning Settin...

Page 125: ...creen and then click the 2 Save tab 2 Select Apply job separation select Form in Separator and then click Separation Settings Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 125 ...

Page 126: ... a form for separation that has already been registered select the form name To edit form information that has already been registered select the form and then click Edit Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 126 ...

Page 127: ...n click Preview Scan Note Only one page of form information is saved even if there are multiple originals 5 Make scan settings on the Scan Settings screen and then click OK Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 127 ...

Page 128: ... steps 3 to 6 to register all of the form information you want to use for separating 8 Select Create Folder and then select Form from Folder Name Components Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 128 ...

Page 129: ... Folder Name Related Information Placing Originals on page 33 Scanning Using Document Capture Pro Windows on page 62 Advanced Scanning Various Scanning Settings for Document Capture Pro for Windows Only Creating and s 129 ...

Page 130: ...Useful Features Setting the Glass Surface Stain Detection Feature 131 Setting the Document Protection Feature 132 Setting the Operation When a Double Feed is Detected 133 ...

Page 131: ...son Scan 2 Utility Windows 8 1 Windows 8 Enter the software name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Detect Glass D...

Page 132: ...tton and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the software name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner S...

Page 133: ...kenly detected as a paper feed error even if they are scanned correctly Make sure you align the document guides with the document to avoid scanning it at an angle 3 Select Set to apply the settings to the scanner Setting the Operation When a Double Feed is Detected Set the stop timing when a double feed of documents is detected Immediate Stops as soon as a double feed is detected After Eject The d...

Page 134: ...elect All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Double Feed Stop Timing to Immediate or After Eject 3 Select Set to apply the settings to the scanner Useful Features Setting the Operation When a Double Feed is Detected 134 ...

Page 135: ...Using the Flatbed Scanner Dock About the Flatbed Scanner Dock 136 ...

Page 136: ...als from falling off the output tray extension Adjust it to the length of the originals B Output tray extension Holds originals ejected from the sheet feed scanner Pull out the output tray extension to the length of the originals C Document cover Output tray Blocks external light while scanning with the flatbed scanner Holds originals ejected from the sheet feed scanner Back Using the Flatbed Scan...

Page 137: ... B USB port 2 Connects a USB cable to connect to the sheet feed scanner C DC inlet Connects the AC adapter Scanning from the Scanner Glass 1 Close the output tray Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Scanning from the Scanner Glass 137 ...

Page 138: ...photo face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Scanning from the Scanner Glass 138 ...

Page 139: ... as necessary and then start scanning Notes on Using the Flatbed Scanner Dock Place the Flatbed Scanner Dock on a horizontal and stable surface Notes on Scanning from the ADF Depending on the length of the originals operations for the input tray the output tray and the stopper vary when scanning from the ADF using the Flatbed Scanner Dock Do one of the following Note See the explanation for placin...

Page 140: ...utput tray The stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals of A5 210 mm or longer up to A4 297 mm Open and extend the input tray and then raise the stopper of the Flatbed Scanner Dock Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Notes on Using...

Page 141: ... and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals longer than A4 297 mm to Legal 355 6 mm Open and extend the input tray slide out the output tray extension of the Flatbed Scanner Dock and then raise the stopper Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Notes on Using t...

Page 142: ...ay The stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals longer than Legal 355 6 mm Open the input tray Do not extend the input tray extension and output tray extensions and do not raise the stopper Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Notes...

Page 143: ...ism and circuitry Do not spray lubricants onto the Flatbed Scanner Dock Never open the Flatbed Scanner Dock case 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner 2 Unplug the AC adapter and then disconnect the USB cable that is connected to the computer from the Flatbed Scanner Dock 3 Wipe off any dirt on the outer case with a soft cloth If...

Page 144: ... Dock by holding it in other positions the Flatbed Scanner Dock may fall or you may trap your fingers when placing the Flatbed Scanner Dock Transporting the Flatbed Scanner Dock a Short Distance 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner Using the Flatbed Scanner Dock About the Flatbed Scanner Dock Maintenance 144 ...

Page 145: ...plied with the Flatbed Scanner Dock to separate the sheet feed scanner the flatbed scanner and the Flatbed Scanner Dock 3 Attach the packing materials that came with the Flatbed Scanner Dock and then repack it in its original box or a similar box that fits the Flatbed Scanner Dock snugly Troubleshooting for the Flatbed Scanner Dock Uneven Colors Dirt Spots and so on Appear when Scanning from the S...

Page 146: ... while scanning to flatten the booklet Make sure you do not move the booklet while scanning cImportant Do not press the document cover with too much force Otherwise the booklet or the scanner may be damaged Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brightness Thi...

Page 147: ...Maintenance Cleaning Outside the Scanner 148 Cleaning Inside the Scanner 148 Replacing the Roller Assembly Kit 154 Energy Saving 160 Transporting the Scanner 161 Updating Applications and Firmware 161 ...

Page 148: ...om dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning cloth to remove ...

Page 149: ...ver using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab Maintenance Cleaning Inside the Scanner 149 ...

Page 150: ... Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller Maintenance Cleaning Inside the Scanner 150 ...

Page 151: ...r dirt on the pickup roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Plug in the AC adapter and then turn on the scanner Maintenance Cleaning Inside the Scanner 151 ...

Page 152: ...Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 12 Close the scanner cover The scanner exits cleaning mode Related Information Cleaning Kit Codes on page 25 Replacing the Roller Assembly Kit on page 154 Resetting the Number of Scans After Regular Cleaning Reset the number of scans using Epson Scan 2 Utility after regular cleanin...

Page 153: ...ograms or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Maintenance tab 4 Click Reset on Regular Cleaning Note You cannot reset when Regular Cleaning Alert is not selected Maintenance Cleaning Inside the Scanner Resetting the Number of Scans After Regular Cleaning 153 ...

Page 154: ...ceeds the life cycle of the rollers When a replacement message is displayed on your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover Maintenance Replacing the Roller Assembly Kit 154 ...

Page 155: ...d remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner Maintenance Replacing the Roller Assembly Kit 155 ...

Page 156: ...ickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly Maintenance Replacing the Roller Assembly Kit 156 ...

Page 157: ...ly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover Maintenance Replacing the Roller Assembly Kit 157 ...

Page 158: ...3 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number by using Epson Scan 2 Utility Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 25 Resetting the Number of Scans After Replacing the Rollers Reset the number of scans using ...

Page 159: ...ta Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Counter tab 4 Click Reset on Roller Assembly Kit Related Information Replacing the Roller Assembly Kit on page 154 Maintenance Replacing the Roller Assembly Kit Resetting the Number of Scans After Replaci...

Page 160: ...ny changes 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Start screen Apps Epson Epson Scan 2 Utility Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Click the...

Page 161: ...port 5 Attach the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware cImportant Do not turn off the computer or the scan...

Page 162: ... icon Windows 7 Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Mac OS Select Finder Go Applications Epson Software EPSON Software Updater Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications on your local Epson website http ww...

Page 163: ...Solving Problems Scanner Problems 164 Problems Starting Scanning 164 Paper Feeding Problems 165 Scanned Image Problems 169 Uninstalling and Installing Applications 173 ...

Page 164: ...may be malfunctioning or the light source in the scanner unit may need to be replaced Contact your dealer Related Information Error Indicators on page 22 The Original Jams in the Scanner Frequently on page 167 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the e...

Page 165: ...ocument Capture Mac OS Epson Scan 2 If the applications are not installed install them again Job is not assigned to the scanner button Solutions Check that the job is correctly assigned to the scanner button in Document Capture Pro Windows or Document Capture Mac OS If you are using any TWAIN compliant programs the correct scanner is not selected as the source setting Windows Solutions Make sure t...

Page 166: ... Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Related Information Removing Jammed Originals from the Scanner on page 166 Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 90 Cleaning Inside the Scanner on page 148 Removing Jammed Originals from the Scanner If an original has jammed inside the scanner follow these st...

Page 167: ...on of the arrow cImportant Make sure there is no paper inside the scanner 5 Close the scanner cover The Original Jams in the Scanner Frequently If the original jams in the scanner frequently try the following Press the button to slow down the scanning speed Clean the rollers inside the scanner Solving Problems Paper Feeding Problems The Original Jams in the Scanner Frequently 167 ...

Page 168: ...sing the ADF scanning slows down to prevent the scanner mechanism from overheating and being damaged However you can continue scanning To regain normal scanning speed leave the scanner idle for at least 30 minutes Scanning speed does not recover even if the power is off Scanning Takes a Long Time The scanning speed may slow down depending on the scanning conditions such as high resolution image ad...

Page 169: ...it or a soft cloth Note Depending on the dirt it may not be detected correctly If the detection does not work correctly change the setting Select On High if the dirt is not detected Select On Low or Off if the alert is displayed by a misdetection Related Information Cleaning Inside the Scanner on page 148 Glass Dirt Alert Does Not Disappear If the glass dirt alert screen appears after cleaning the...

Page 170: ... search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility 2 Select the Adjustments tab 3 Use Expansion Contraction to adjust the expansion ratio for scanned images 4 Click Set to apply the settings to the scanner Offset Appears in the Background of Images Images on the back of the original may ...

Page 171: ...ck White is selected as the Image Type Depending on the condition of your scanned image click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level If you are scanning in JPEG format try changing the compression level Document Capture Pro Windows Document Capture Mac OS X Click Option on the Save Settings screen and then ...

Page 172: ...e appropriate size of the original from the Document Size list Note If the size of the original you want to scan is not on the list create the size manually in the Epson Scan 2 window When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on the Scan Settings screen Click the Main Settings tab Document Size and then select Customize Character is no...

Page 173: ...can 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Select the Other tab 3 Click Reset Note If initialization does not solve the problem uninstall and re install the scanner driver Epson Scan 2 Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or...

Page 174: ...on 2 Disconnect the scanner from your computer 3 To uninstall the scanner driver select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then remove the scanner from the enabled scanner list 4 Quit all running applications 5 Select Go Applications Epson Software Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant The Un...

Page 175: ...it all running applications 2 When installing scanner driver Epson Scan 2 disconnect the scanner and the computer temporarily Note Do not connect the scanner and the computer until you are instructed to do so 3 Install the application by following the instructions on the Website below http epson sn Note For Windows you can also use the software disc that came with the scanner Solving Problems Unin...

Page 176: ...cifications General Scanner Specifications 177 Dimensions and Weight Specifications 178 Electrical Specifications 178 Environmental Specifications 179 Flatbed Scanner Dock Specifications 179 System Requirements 179 ...

Page 177: ...aper input Face down loading Paper output Face down ejection Paper capacity 50 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpe...

Page 178: ... 4 W Sleep mode Approx 1 0 W Power off Approx 0 1 W Note For European users see the following Website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A461H AC 100 240 V A462E AC 220 240 V Rated Input Current 1 A Rated Frequency Range 50 60 Hz Rated Output Power Supply Voltage DC 24 V Rated Output Current 1 A Note For European users s...

Page 179: ...d DC Input Power Supply Voltage DC 24 V Dimensions Width 300 mm 11 8 inches Depth 481 mm 18 9 inches Height 245 mm 9 6 inches Assembled with the Sheet Feed Scanner and the Flatbed Scanner Weight Approx 1 1 kg 2 4 lb Temperature When operating 10 to 35 C 50 to 95 F When stored 20 to 60 C 4 to 140 F Humidity When operating 20 to 80 without condensation When stored 20 to 85 without condensation Syste...

Page 180: ...S Mojave macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite 1 Fast User Switching on Mac OS or later is not supported 2 The UNIX File System UFS for Mac OS is not supported Technical Specifications System Requirements 180 ...

Page 181: ...Standards and Approvals Standards and Approvals for European Models 182 Standards and Approvals for Australian Models 182 Standards and Approvals for U S Models 182 ...

Page 182: ...d and in compliance with all the applicable EU Directives For further details visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity http www epson eu conformity J381FBSD Standards and Approvals for Australian Models Product EMC AS NZS CISPR32 Class B AC adapter A461H Safety AS NZS 60950 ...

Page 183: ... CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN ICES 3 B NMB 3 B Flatbed Scanner Dock option EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR 22 Class B Standards and Approvals Standards and Approvals for U S Models 183 ...

Page 184: ...Where to Get Help Technical Support Web Site 185 Contacting Epson Support 185 ...

Page 185: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 186: ...rea for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wh...

Page 187: ...formation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts ...

Page 188: ...Sumatera 6261 42066090 42066091 mdn adm epson indonesia co id WEST JAWA ESC BANDUNG Jl Cihampelas No 48 A Bandung Jawa Barat 40116 6222 4207033 bdg admin epson indonesia co id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 62274 581065 ygy admin epson indonesia co id EAST JAWA ESC SURABAYA Hitech Mall Lt 2 Block A No 24 Jl Kusuma Bangsa No 116 118 Surabaya JATI...

Page 189: ...epson indonesia co id EAST JAVA ESC JEMBER JL Panglima Besar Sudirman Ruko no 1D Jember Jawa Timur Depan Balai Penelitian Pengolahan Kakao 62331 488373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawasan Megamas Boulevard Jl Piere Tendean Manado SULUT 95111 62431 8890996 MND ADMIN EPSON INDONESIA CO ID For other cities not listed here call the Hot...

Page 190: ...e Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except...

Page 191: ...w epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get ...

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