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112

•

Windows (other versions)

: Click

or

Start

, and select

All Programs

or

Programs

. Select

EPSON

>

Epson Scan 2

>

Epson Scan 2 Utility

.

•

Mac:

Open the

Applications

folder, open the

Epson Software

folder, and select

Epson Scan 2

Utility

.

2.

Click the

Other

tab.

3.

Click

Reset

.

Note:

If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-

install it.

Parent topic:

Solving Scanned Image Quality Problems

Uninstall Your Scanner Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.

Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac

Parent topic:

Solving Problems

Uninstalling Scanner Software - Windows

You can uninstall and then re-install your scanner software to solve certain problems.

1.

Turn off the scanner.

2.

Disconnect any interface cables.

3.

Do the following to uninstall each of your scanning software programs, then follow any on-screen
instructions:

•

Windows 10

: Click

and select

(Settings) >

Apps

>

Apps & features

. Select the scanner

software program and click

Uninstall

.

•

Windows 8.x

: Navigate to the

Apps

screen and select

Control Panel

>

Programs

>

Programs

and Features

. Select the scanner software program and click

Uninstall/Change

.

•

Windows 7 or Windows Vista

: Open the Windows

Control Panel

utility. Select

Programs and

Features

. (In Classic view, select

Programs

and click

Uninstall a program

.) Select the scanner

software program and click

Uninstall/Change

.

Summary of Contents for DS-410

Page 1: ...DS 410 User s Guide ...

Page 2: ......

Page 3: ...ing Special Originals 32 Special Original Specifications 40 Scanning 41 Starting a Scan 41 Starting a Scan from a Scanner Button 41 Adding and Assigning Scan Jobs with Document Capture Pro Windows 42 Adding and Assigning Scan Jobs with Document Capture Mac 44 Starting a Scan Using the Epson Scan 2 Icon 45 Starting a Scan from a Scanning Program 47 Scanning with Document Capture Pro in Simple View ...

Page 4: ...ur Scanner 86 Cleaning Your Scanner 86 Cleaning Inside Your Scanner 86 Checking the Scanner Roller Counter 89 Replacing the Scanner Rollers 91 Resetting the Scanner Roller Counter 97 Transporting Your Scanner 99 Solving Problems 100 Scanner Light Status 100 Solving Scanning Problems 101 Scanner Does Not Turn On or Turns Off Unexpectedly 102 Scanner Button Does Not Work as Expected 102 Scanning Sof...

Page 5: ...equirements 115 Mac System Requirements 115 General Specifications 116 Dimension Specifications 117 Electrical Specifications 117 Environmental Specifications 118 Safety and Approvals Specifications 119 Notices 120 Important Safety Instructions 120 Restrictions on Copying 122 Default Delay Times for Power Management for Epson Products 122 Binding Arbitration and Class Waiver 123 Trademarks 126 Cop...

Page 6: ......

Page 7: ...7 DS 410 User s Guide Welcome to the DS 410 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...ner Parts Locations User Replaceable Epson Scanner Parts and Accessories Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights Page Separation Lever Parent topic Scanner Basics ...

Page 9: ...9 Scanner Parts 1 ADF Automatic Document Feeder 2 Edge guides 3 Input tray 4 Input tray extension 5 Output tray 6 Output tray extension ...

Page 10: ...10 7 Stopper 1 Kensington security slot 2 USB port 3 Power inlet 1 Scanner cover 2 Cover open lever 3 Pickup roller ...

Page 11: ...11 4 Separation roller 1 AC adapter 2 Power cord 3 USB cable Parent topic Scanner Parts Locations Scanner Buttons and Lights Buttons ...

Page 12: ...12 1 power button 2 stop button 3 start button Lights 1 Power light 2 automatic feeding mode light 3 error light Parent topic Scanner Parts Locations ...

Page 13: ...ation lever in this position when scanning standard single or multiple page documents to prevent paper jams Parent topic Scanner Parts Locations Related tasks Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals User Replaceable Epson Scanner Parts and Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian...

Page 14: ...sleep mode and turns off automatically 1 Do one of the following to access the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder open the Epson Soft...

Page 15: ... scanner to go to sleep as the Sleep Timer setting 4 Select the length of time after which you want the scanner to automatically turn off when not in use as the AC power or AC adapter setting You can also turn off the timer 5 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 16: ...ecifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet The steps below describe loading originals of the same size To load originals of multiple sizes at once see the link at the end of these steps 1 Open the input tray and pull up i...

Page 17: ...l out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out 4 Check to make sure that the page separation lever is in the position shown here Note To prevent paper jams keep the lever in this position for most types of documents ...

Page 18: ...loading a multi page original fan your stack of originals and tap them gently on a flat surface to even the edges Note If you are loading an original that is 15 5 inches 393 8 mm or longer load only one sheet at a time ...

Page 19: ...nted side down and top edge first and guide them in until they meet resistance If you are loading paper business cards load up to 15 cards printed side down and top edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 20: ...20 If you are loading hole punched originals load them with the holes facing down or to the side as shown The holes must be within 1 2 inches 30 mm of the edge of the originals ...

Page 21: ...Slide the edge guides against the edges of the original Note If you are scanning originals that are 15 5 inches 393 8 mm or longer support the original as it enters into and ejects from the scanner as shown ...

Page 22: ...s can drop freely Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications Parent topic Loading Originals Related references Page Separation Lever Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes paper types and thicknesses at one time in the input tray Just make sure they meet the original documen...

Page 23: ...s extension and open the stopper Note If you are loading an original that is 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 24: ...te To prevent paper jams keep the lever in this position for most types of documents 5 Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front Slide them in until they meet resistance Make sure the printed sides are ...

Page 25: ...ng adjust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table whe...

Page 26: ...g m 15 sheets Loading capacity may vary depending on the paper type Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm A8 2 1 2 9 inches 52 74 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 15 5 to 240 inches 393 7 to 6 096 mm 13 to 35 lb 50 to 130 g m 1 sheet Paper busi...

Page 27: ...iginals containing staples or paper clips Originals with holes other than standard hole punched originals Originals that are bound Originals with carbon paper backing Transparencies Glossy originals Carbon less paper Perforated originals Originals with labels or stickers Fabric or other non paper originals Parent topic Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray You...

Page 28: ...28 1 Open the input tray pull out the output tray and open the stopper Do not pull out the extensions 2 Slide the input tray edge guides all the way out ...

Page 29: ... to make sure that the page separation lever is in the position shown here Note To prevent paper jams make sure to set the lever back to its original position when scanning standard single or multi page originals ...

Page 30: ...30 4 Load one plastic card printed side down and top edge first into the input tray horizontally and slide it in until it meets resistance ...

Page 31: ...31 Note Do not load plastic cards vertically 5 Slide the edge guides against the edges of the card Plastic Card Specifications Parent topic Loading Originals Related references Page Separation Lever ...

Page 32: ...0 05 inch 1 24 mm maximum 1 card horizontal Plastic cards standard ISO781A ID 1 compliant 0 04 inch 1 00 mm maximum Note Plastic cards with glossy surfaces may not scan properly Parent topic Loading Plastic Cards in the Input Tray Loading Special Originals You can load a single envelope photo or large thick or folded original in the input tray Make sure the original meets the specifications for sp...

Page 33: ...s extension and open the stopper Note If you are loading an original that is 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 34: ... to make sure that the page separation lever is in the position shown here Note To prevent paper jams make sure to set the lever back to its original position when scanning standard single or multi page originals ...

Page 35: ...35 5 Load envelopes vertically in the input tray with the printable side down and the flap facing as shown Slide in the envelopes until they meet resistance ...

Page 36: ...6 Do one of the following to load a photo or folded or irregularly shaped originals For a folded original fold and load the original as shown Caution Do not load the original with the open side facing down ...

Page 37: ...t with the printed side facing down Make sure the illustration on the front edge of the carrier sheet is facing up For an A4 size or larger original fold it as shown and place it in the center of a carrier sheet Make sure the illustration on the front edge of the carrier sheet is facing up ...

Page 38: ...38 7 Load the original in the input tray as shown until it meets resistance Folded original ...

Page 39: ...ust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the...

Page 40: ...6 5 inches 297 420 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 1 carrier sheet Photos load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 1 carrier sheet Envelopes 4 49 6 38 inches 114 162 mm 4 33 8 66 inches 110 220 mm 0 015 inch 0 38 mm maximum 1 envelope Irregularly shaped...

Page 41: ...ure Mac Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic Scanning Starting a Scan from a Scanner Button You can scan using the start button on your scanner This automatically starts Document Capture Pro Windows or Document Capture Mac and the scan job you have assigned to the button Note Make sure Epson Scan 2 an...

Page 42: ...ou can view change or add available default scan settings when you scan using the start button on your scanner You do this by accessing the scan jobs in the Document Capture Pro program Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows 10 Click and s...

Page 43: ...43 You see a window like this 3 Click the Job Settings button Note If you do not see the button click the symbol in the Job bar ...

Page 44: ...lick the Button Assignment icon 6 Select the job that you want to assign to the start button from the drop down list 7 Click OK then click OK again You can now use the assigned scan job when you scan with the start button on your product Parent topic Starting a Scan from a Scanner Button Adding and Assigning Scan Jobs with Document Capture Mac You can view change or add available default scan sett...

Page 45: ... the assigned scan job when you scan with the start button on your product Parent topic Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this...

Page 46: ...46 You see an Epson Scan 2 window like this ...

Page 47: ...e described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source f...

Page 48: ...48 You see an Epson Scan 2 window like this ...

Page 49: ... the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You may see a screen asking you to sel...

Page 50: ...the symbol in the Job bar 6 If you want to select scan settings for a particular destination click the Scan Settings button select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details If you do not see the Scan Settings button click the symbol in the Scan and bar 7 Click one of the destination icons in the Scan and section of the win...

Page 51: ...ssary Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click o...

Page 52: ...52 You see a window like this 4 Select Scan Settings from the Scan Setting Name list or select Scan Scan Settings from the menu bar ...

Page 53: ...53 You see a window like this 5 Select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details 6 Click Scan ...

Page 54: ...red images click the Add Page s icon and follow the instructions on the screen 8 Check the scanned images and edit them as necessary Note See the help information in Document Capture Pro for details 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrows next to the icons 10 Depending on the destination you chose cli...

Page 55: ...ile on your computer in the folder you specify You can select settings preview and change the scanned file settings as necessary Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this Note You may need to s...

Page 56: ...s 3 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 4 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 5 Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window 6 C...

Page 57: ...Scanner and repeat the previous steps 8 Check the scanned images and edit them as necessary 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 10 Depending on the destination you chose click OK or Send to complete the operation Parent topic Scanning Related tasks Scanning in Epson Scan 2 Loading...

Page 58: ...ans your document and saves the scanned file in JPEG format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan 2 ...

Page 59: ...59 You see this window ...

Page 60: ...vanced Settings tab and select any settings that you want to use 10 To see a preview of your scan with the settings you selected click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 11 Reinsert your original into the ADF 12 If scanning an original in a carrier sheet or other special original see the link below for other setting requiremen...

Page 61: ...matically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a job including rotating pages and changing the page order Note To save multiple pages in a single file you must select a file format that supports multiple pages such...

Page 62: ...a Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics Dropout The scan will not pick up the color you select This setting is available only if you select Grayscale or Black White as the Image Type setting Color Enhance Enhances the shades of the color you select in the scanned image This setting is available only if you sele...

Page 63: ...Size setting paper skew is automatically corrected even if the Correct Document Skew setting is set to Off If you select a setting other than Auto Detect as the Document Size setting you can only use Contents Skew as the Correct Document Skew setting As paper skew is not applied in this case only contents skew is corrected when you select the Paper and Contents Skew setting Large originals If the ...

Page 64: ... same file allowing you to edit the images using a compatible program PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Searchable PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in on...

Page 65: ...web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning Scanning Special Projects Your product s scanning software offers various options to help you quickly complete special scan projects Scanning Two Originals onto One Sheet Stitching Images Windows Scanning Multi Page Originals as Separate Files Windows Convert Scanned Documents to Edi...

Page 66: ...ect Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro 3 If you see a Switch to Simple View button in the upper right corner of the window click it You see a window like this 4 Click the Scan Settings button then click Detailed Settings Note If you do not see the Scan Settings button click the symbol in the Scan...

Page 67: ...67 You see an Epson Scan 2 window like this ...

Page 68: ... and rescan the document Parent topic Scanning Special Projects Related topics Loading Originals Scanning Multi Page Originals as Separate Files Windows You can use Document Capture Pro Windows to scan multi page originals as separate scanned files You indicate how the separate files are created by defining a maximum page count per file or by inserting blank pages barcodes or characters that can b...

Page 69: ...oftware Document Capture Pro You see the Document Capture Pro window 3 If you see a Switch to Simple View button in the upper right corner of the window click it You see a window like this 4 Click the Scan Settings button Note If you do not see the button click the symbol in the Scan and bar ...

Page 70: ... OK Note See the help information in Document Capture Pro for details 6 Click one of the destination icons except Print in the Scan and section of the window Your product starts scanning and you see the settings window 7 Select the Apply job separation checkbox 8 Click Separation Settings ...

Page 71: ...ormation in Document Capture Pro for details 10 If necessary select Create Folder and select a folder name 11 Select any other folder naming settings you want and click OK then click OK again Your originals are saved into separate files and folders as specified Parent topic Scanning Special Projects Related topics Loading Originals ...

Page 72: ... Using OCR Windows You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the scanner 2 Do one of the following to open ABBYY FineReader Windows 10 Click and select ABBYY FineReader 12 Sprint ABBYY FineReader 12 Sprint Windows 8 x Navigate to the Apps screen and select ABBYY FineReader 12 Sprint Windows other versions Click or Start and s...

Page 73: ...t and click OK Note Do not select a WIA option for your product it will not work correctly You see a window like this 6 Select your scanner settings 7 Click Preview and adjust the area you want to scan if necessary 8 Reload the ejected original in the scanner 9 Click Scan to Document ...

Page 74: ...d and opened in an application associated with the file type you selected if available on your system 13 When you are finished scanning close the ABBYY FineReader window Parent topic Convert Scanned Documents to Editable Text OCR Scanning Using OCR Mac You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the scanner 2 Open the Applicati...

Page 75: ...ow like this 3 Select your product from the Source list 4 Select the language used in the document you are going to scan as the Document language setting 5 Click on Scan Images to New Document You see a window like this ...

Page 76: ...ings and click Scan Note For best results select Grayscale as the Color Depth setting 7 Click Finish Import You see your scanned image 8 Click on the Export icon 9 Select the program or format you want to scan to and click Next ...

Page 77: ...d save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this compon...

Page 78: ...dow 8 Select any of the options on the General tab 9 Select the Text tab 10 Make sure the language used in the document text is selected as the Text Language setting 11 Select the Security tab if you want to add a password to the PDF or protect printing or editing properties 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image i...

Page 79: ...u are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Doc...

Page 80: ...want to use and click OK Note See the help information in Document Capture Pro for details 6 Click one of the destination icons except Print to choose where to send your scanned files Your product starts scanning and you see the settings window 7 Select the Office format file you want to use from the File Type drop down list 8 Click Option to display additional settings ...

Page 81: ...oint server or a cloud service Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windo...

Page 82: ...82 You see a window like this 4 Click the Scan Settings button Note If you do not see the button click the symbol in the Scan and bar ...

Page 83: ...rts scanning and you see the settings window Note If you cannot see all of the icons the service software may not be installed or the service may not be available on your platform 7 Enter any required information to set up the destination You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service If you have previously cre...

Page 84: ...ecial Projects Related topics Loading Originals Scanning to a SharePoint Server or Cloud Service Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service 1 Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this Note You may need to select your scanner from the scanner list 2 Click the Scan icon ...

Page 85: ...need to click the arrow next to the icons Web Folder WebDAV SugarSync You see the Transfer Settings window 6 Enter any required information to set up the destination You may need to log in to your cloud service to authenticate the connection and allow Document Capture to access the cloud service If you have previously created a saved setting for the destination select it from the drop down list 7 ...

Page 86: ...anner and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner r...

Page 87: ...and the rollers inside the scanner cover If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove the stains Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 88: ... on the pickup roller using a soft cloth 7 Plug in the AC adapter and press the power button to turn on the scanner 8 Hold down the start button for at least two seconds while opening the scanner cover The rollers on the bottom move momentarily and the scanner enters cleaning mode Press the start button ...

Page 89: ...r Counter Check the scanner roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Uti...

Page 90: ...r click Epson Software and click Epson Scan 2 Utility 3 Click the Counter tab You see a screen like this 4 If the number of scans in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers it is time to replace the rollers 5 Close the Epson Scan 2 Utility Parent topic Cleaning and Transporting Your Scanner ...

Page 91: ...umber of scans exceeds the life cycle of the rollers Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner 2 Unplug the AC adapter 3 Disconnect any connected cables 4 Pull down on the cover open lever and open the scanner cover ...

Page 92: ...92 5 Squeeze the tab on the right side of the pickup roller cover and open the cover Caution Do not place too much force on the arm inside the cover when replacing the pickup roller ...

Page 93: ...93 6 Slide the pickup rollers to the right and remove them 7 To install the new lower pickup roller align the notches on the roller and slide it to the left ...

Page 94: ...e left Make sure the smaller roller is on the bottom Caution Do not touch the surface of the rollers 9 Close the pickup roller cover Note If you are not able to close the cover the pickup rollers are not installed correctly Remove the rollers and reinstall them then try to close the cover again ...

Page 95: ...the separation roller cover latch inside the scanner cover and pull down the cover to open it Caution Be careful not to apply too much force when opening the cover 11 Slide the separation roller to the side then remove it ...

Page 96: ...om the spindle 13 Slide the new separation roller onto the spindle as shown Make sure that the notches on the roller and spindle align properly Note Check that there are no gaps between the roller and spindle You hear a click when the roller is firmly locked into place ...

Page 97: ...ctly Remove the roller and reinstall it then try to close the cover again 16 Close the scanner cover 17 Plug in the AC adapter and turn on the scanner 18 Reset the roller counter after replacing the rollers Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scann...

Page 98: ... Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 3 Click the Counter tab You see a screen like this 4 Click Reset The Number of Scans field changes to 0 zero ...

Page 99: ...or an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray and the output tray Note Make sure the output tray is securely closed 4 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and...

Page 100: ...roduct Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 Power light 2 automatic feeding mode light 3 error light ...

Page 101: ...s secure Turn the scanner off and then back on again If the error continues the scanner may be malfunctioning Contact Epson for support The power light is off and the error light and automatic feeding mode light are on The firmware update has failed and the scanner is in recovery mode Try updating the firmware again Parent topic Solving Problems Related references Original Jams in Scanner Where to...

Page 102: ...s be sure that the scanner is listed under Imaging Devices in the Device Manager Make sure Document Capture Pro Windows or Document Capture Mac is installed correctly If necessary uninstall and reinstall it Make sure you have assigned the correct job to the scanner button and change it if necessary Check the status of the lights and make sure the scanner is ready to scan Make sure Epson Scan 2 and...

Page 103: ... Your Scanner Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Restart your computer Be sure to use the USB cable that came with the scanner Make sure your scanner is turned on and any interface cables are securely connected at both ends Make sure your computer is not running in a power sa...

Page 104: ...pecifications for your scanner Clean inside the scanner and replace the roller assembly kit if necessary Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2 If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window Windows only start Epson Scan 2 select the Main Settings tab select the Detect Double Feed setting and select Off N...

Page 105: ...105 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover 4 Gently pull out any jammed originals from inside the scanner ...

Page 106: ...ed setting in Epson Scan 2 Clean inside the scanner and replace the roller assembly kit if necessary Close the output tray and let the originals fall freely onto the surface below the scanner Parent topic Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Replacing the Scanner Rollers Related topics Loading Originals Scanning is Slow If scanning becomes slow try these solutions S...

Page 107: ... Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During Conversion to Editable Text OCR Ripple Patterns Appear in an Image Spots or Lines Appear in All Scanned Images Scanned Image is Cropped Resetting the Epson Scan 2 Settings Parent topic Solving Problems Back of Original Image Appears in Scanned Image If an image from the back of a thin original appear...

Page 108: ...Related references Image Format Options Related tasks Scanning in Epson Scan 2 Characters are not Recognized During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion Windows only try these solutions Make sure your original is loaded straight on your product Use an original with clear text Adjust these Epson Scan 2 settings if available an...

Page 109: ... from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Cleaning Inside Your Scanne...

Page 110: ...sing a soft cloth Note If the glass surfaces are stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove it Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 111: ...cument Capture Mac Click the Scan button and select Main Settings from the Scan window Select Document Size and then adjust the cropping area shown in the Crop Margins for Size Auto setting In Epson Scan 2 select the Advanced Settings tab Set the Edge Fill setting to None Parent topic Solving Scanned Image Quality Problems Related tasks Scanning with Document Capture Pro in Simple View Windows Sca...

Page 112: ...ng Scanner Software Mac Parent topic Solving Problems Uninstalling Scanner Software Windows You can uninstall and then re install your scanner software to solve certain problems 1 Turn off the scanner 2 Disconnect any interface cables 3 Do the following to uninstall each of your scanning software programs then follow any on screen instructions Windows 10 Click and select Settings Apps Apps feature...

Page 113: ...l applications currently running on your Mac 4 Double click the Uninstaller icon 5 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 6 Click Uninstall 7 Follow the on screen instructions to uninstall the software 8 To reinstall your scanner software see the Start Here sheet for instructions Note If you find that re installing your scanner software ...

Page 114: ... 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson co...

Page 115: ...cifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support...

Page 116: ...at 600 dpi 2550 36 000 pixels at 300 dpi long paper Document size Maximum 8 5 15 5 inches 215 9 393 7 mm Maximum for single sided long paper 8 5 120 inches 215 9 3048 mm Maximum for double sided long paper 8 5 80 inches 215 9 2032 mm Minimum 2 2 inches 50 8 50 8 mm Paper input Facedown loading Paper output Facedown ejection Paper capacity 50 sheets of paper at 21 lb 80 g m2 weight Scanning resolut...

Page 117: ...peed USB Light source RGB LED Parent topic Technical Specifications Dimension Specifications Height 6 1 inches 154 mm Width 11 7 inches 297 mm Depth 6 inches 152 mm Weight 5 5 lb 2 5 kg Note Dimensions do not include projecting parts Parent topic Technical Specifications Electrical Specifications Scanner Note Check the label on the scanner and the AC adapter for voltage information Power consumpti...

Page 118: ...1 A Rated frequency range 50 to 60 Hz Rated output power supply voltage 24 V DC Rated output current 1 A Parent topic Technical Specifications Environmental Specifications Temperature Operating 41 to 95 F 5 to 35 C Storage 13 to 140 F 25 to 60 C Humidity non condensing Operating 10 to 80 RH Storage 10 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner...

Page 119: ...CC part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter A461H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 120: ...o a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat sta...

Page 121: ...ed for use with the scanner with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards Avoid using outlets on the same circuit as photocopiers or a...

Page 122: ...ards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Cop...

Page 123: ...es then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c this...

Page 124: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 125: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 126: ... reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied ...

Page 127: ... the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL D...

Page 128: ...128 Copyright Attribution 2017 Epson America Inc 8 17 CPD 53533R1 Parent topic Copyright Notice ...

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