Epson DS-320 User Manual Download Page 92

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Scanner Does Not Turn On or Turns Off Unexpectedly

If the scanner does not turn on or if it turns off unexpectedly, try these solutions:

• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.

• If the scanner turns off unexpectedly, you may need to adjust the

Power Off Timer

setting.

• Make sure the USB cable is securely connected to the computer.

• Connect the scanner directly to the computer. The scanner may not work properly when connected

through a USB hub.

• Use the USB cable that came with the scanner.

• Use a USB 3.0 (SuperSpeed) port. You cannot use a USB 2.0 or USB 1.1 port to operate the scanner

on a USB power supply.

Parent topic:

Solving Scanning Problems

Related tasks

Changing the Power Save Settings

Scanner Button Does Not Work as Expected

If the scanner button does not start the correct program or perform the correct action, try these solutions:

• Check the USB cable connection between the computer and scanner.

• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If

necessary, uninstall and reinstall it.

• Make sure you have assigned the correct job to the scanner button and change it, if necessary.

• Check the status of the lights and make sure the scanner is ready to scan.

• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and

reinstall it.

Parent topic:

Solving Scanning Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

Summary of Contents for DS-320

Page 1: ...DS 320 User s Guide ...

Page 2: ......

Page 3: ...l Specifications 31 Loading Plastic Cards in the Card Slot 32 Plastic Card Specifications 36 Scanning 37 Starting a Scan 37 Starting a Scan from a Scanner Button 37 Assigning Start Button Settings or Scan Jobs 38 Starting a Scan Using the Epson Scan 2 Icon 39 Starting a Scan from a Scanning Program 41 Scanning with Document Capture Pro and Document Capture 43 Scanning in Epson Scan 2 46 Additional...

Page 4: ...esetting the Scanner Roller Counter 87 Transporting Your Scanner 88 Solving Problems 90 Scanner Light Status 90 Solving Scanning Problems 91 Scanner Does Not Turn On or Turns Off Unexpectedly 92 Scanner Button Does Not Work as Expected 92 Scanning Software Does Not Operate Correctly 92 Cannot Start Epson Scan 2 93 Original Feeds Incorrectly in Scanner 94 Original Jams in Scanner 94 Scanning is Slo...

Page 5: ...on Specifications 106 Electrical Specifications 106 Environmental Specifications 107 Safety and Approvals Specifications 108 Notices 109 Important Safety Instructions 109 Restrictions on Copying 111 Default Delay Times for Power Management for Epson Products 111 Binding Arbitration and Class Waiver 112 Trademarks 115 Copyright Notice 115 libTIFF Software Acknowledgment 116 A Note Concerning Respon...

Page 6: ......

Page 7: ...7 DS 320 User s Guide Welcome to the DS 320 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ... Scanner Parts Locations Changing the Power Save Settings Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts and Accessories Parent topic Scanner Basics Scanner Parts 1 Input tray ...

Page 9: ...9 2 Cover latch 1 Output slot 2 Card slot 3 Mode selector 4 Edge guides 5 Paper guide 6 Input tray ...

Page 10: ...10 7 ADF Automatic Document Feeder 1 Power inlet 2 USB port ...

Page 11: ...11 1 Scanner cover 2 Pickup roller 3 Separation pad 1 AC adapter 2 Power cord 3 SuperSpeed USB 3 0 cable Parent topic Scanner Parts Locations Scanner Buttons and Lights ...

Page 12: ...ckup roller B12B819251 Separation pad B12B819271 Parent topic Scanner Parts Locations Changing the Power Save Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically 1 Do one of the following to access the Epson Scan 2 Settings utility Windows 10 Click and select All Apps EPSON Epson Scan 2 Utility Windows 8 x Navigat...

Page 13: ...gth of time after which you want the scanner to go to sleep as the Sleep Timer setting 4 Select a power off timer setting for the AC power or AC adapter and Battery or USB power settings 5 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 14: ...oading Originals in the Input Tray Loading Receipts in the Input Tray Loading Special Originals Loading Plastic Cards in the Card Slot Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray 1 Slide the cover latch to open the scanner ...

Page 15: ...15 2 Press the power button to turn on the scanner if necessary 3 Extend the paper guide ...

Page 16: ...ger do not extend the paper guide 4 Raise the input tray edge guides and slide them all the way out 5 If you are loading a multi page original fan your stack of originals Note If you are loading an original that is 14 5 inches 368 3 mm or longer load only one sheet at a time ...

Page 17: ...slide the stack so the leading edge is at an angle as shown 7 Slide the mode selector to ADF and load standard originals into the input tray printed side down and top edge first Slide in the originals until they meet resistance and the Ready light becomes brighter ...

Page 18: ...iginals that are 14 5 inches 368 3 mm or longer support the original as it enters into and ejects from the scanner as shown Original Document Specifications Parent topic Loading Originals Related references Original Document Specifications Related tasks Loading Originals in the Input Tray ...

Page 19: ...r type Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 14 5 to 44 inches 368 3 to 1 117 6 mm 14 to 34 lb 52 to 128 g m 1 sheet Post cards 3 9 5 8 inches 100 148 mm 34 to 61 lb 128 to 230 g m 51 lb 190 g m 8 cards 58 lb 220 g...

Page 20: ...s with wet ink Originals that are bound Originals with labels stickers or sticky notes Ripped curled or wrinkled originals Originals with holes other than standard hole punched originals Transparencies Carbon less paper Perforated originals Parent topic Loading Originals in the Input Tray Loading Receipts in the Input Tray You can load receipts that meet the specifications in the input tray Note L...

Page 21: ... open the scanner Note Do not extend the paper guide 2 Press the power button to turn on the scanner if necessary 3 Start the Epson Scan 2 program select the Automatic Feeding Mode checkbox on the Main Settings tab then click Scan ...

Page 22: ...e sure to specify the correct Document Size in Epson Scan 2 If the receipt length is 34 inches 863 6 mm or less select Auto Detect Long Paper to detect the size automatically If the receipt length is more than 34 inches 863 6 mm select Customize and enter the paper size ...

Page 23: ...23 4 Raise the input tray edge guides and adjust them to the width of the receipt ...

Page 24: ...24 5 Slide the mode selector to ADF and load the receipt into the input tray printed side down and top edge first ...

Page 25: ...er while the scanner is in Automatic Feeding Mode 7 When you are finished scanning press the stop button on the scanner to close Automatic Feeding Mode Receipt Specifications Parent topic Loading Originals Related references Receipt Specifications Related topics Scanning Receipt Specifications You can load receipts that meet these specifications in your scanner ...

Page 26: ...n of 300 dpi or less as long as you support the original as it enters into and exits out of the scanner Parent topic Loading Receipts in the Input Tray Loading Special Originals You can load envelopes or thick originals such as post cards or business cards in the input tray Make sure the originals meet the specifications for special originals before loading them Note When scanning special original...

Page 27: ...27 2 Press the power button to turn on the scanner if necessary 3 Extend the paper guide ...

Page 28: ...28 4 Raise the input tray edge guides and slide them all the way out 5 Slide the mode selector to ADF ...

Page 29: ... of the following For an envelope load it vertically in the input tray with the printable side down and the flap facing as shown Slide in the envelope until it meets resistance and the Ready light becomes brighter ...

Page 30: ...30 For thick originals load them vertically in the input tray printable side down and top edge first Slide in the originals until they meet resistance and the Ready light becomes brighter ...

Page 31: ...nal Specifications Related topics Scanning Special Original Specifications You can load envelopes or thick originals such as post cards or business cards that meet these specifications in your scanner Paper type Paper size Paper thickness Loading capacity Envelopes 4 72 9 25 inches 120 235 mm 3 62 6 50 inches 92 165 mm 0 015 inch 0 38 mm or less 1 envelope ...

Page 32: ... to 61 lb 128 to 230 g m 51 lb 190 g m 8 sheets vertical 58 lb 220 g m 6 sheets vertical Parent topic Loading Special Originals Loading Plastic Cards in the Card Slot You can load plastic cards that meet the card specifications in the card slot Note Do not load plastic cards into the ADF 1 Slide the cover latch to open the scanner ...

Page 33: ...33 2 Press the power button to turn on the scanner if necessary 3 Slide the mode selector to card ...

Page 34: ... 4 Load the card into the card slot face up and top edge first until the leading edge of the card is pulled into the scanner Make sure to insert the card according to the white guidelines on the card slot ...

Page 35: ...card is taken into the scanner protrudes slightly from the slot at the back and then returns through the scanner and ejects from the card slot at the front Do not touch the card until it is fully ejected or a malfunction may occur Plastic Card Specifications Parent topic Loading Originals ...

Page 36: ... these specifications in your scanner s card slot Card type Card size Card thickness Loading capacity Plastic cards standard ISO7810 ID 1 compliant 2 1 3 3 inches 54 85 6 mm 0 04 inch 1 0 mm or less 1 card vertical Note Plastic cards with glossy surfaces laminated cards and embossed cards may not scan properly Parent topic Loading Plastic Cards in the Card Slot ...

Page 37: ... Scanner Button You can scan using the start button on your scanner This automatically starts Document Capture Pro Windows and Document Capture Mac and the scan job you have assigned to the button Note Make sure Epson Scan 2 and Document Capture Pro Windows or Document Capture Mac are installed on the computer connected to the scanner 1 Make sure the scanner is connected to your computer 2 If you ...

Page 38: ...olbar at the top of the window You see a window showing the current scan job list 4 If you want to add a scan job click Add or the icon enter a name for the new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Capture Pro or Document Capture Note See the Help information in Document Capture Pro or Document Capture for details 5 If you want ...

Page 39: ... image to a file Windows 10 Click and select All apps EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 ...

Page 40: ...40 You see an Epson Scan 2 window like this ...

Page 41: ...ned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work correctly ...

Page 42: ...42 You see an Epson Scan 2 window like this ...

Page 43: ...version you are using See the Help information in Document Capture or Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows or Document Capture Mac Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or...

Page 44: ...44 You see a window like this 3 Click the Scan icon ...

Page 45: ...ttings you want to use Note See the Help information in Document Capture Pro or Document Capture for details 5 If you want to select detailed scan settings do one of the following Windows Click Detailed Settings Select any displayed scan settings you want to use and click Mac Close the Scan window Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen Click the...

Page 46: ...ages and edit them as necessary 10 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 11 Depending on the destination you chose click OK or Send to complete the operation Parent topic Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson...

Page 47: ...47 You see this window ...

Page 48: ...Detect to have Epson Scan 2 automatically detect the size You can select Customize to enter a custom size if necessary 5 Select your original image type and how you want it scanned as the Image Type setting 6 Select the Resolution setting you want to use for your scan 7 Select any of the additional settings that you want to use on the Main Settings tab 8 Click the Advanced Settings tab and select ...

Page 49: ...se on the Main Settings tab 13 Click the Advanced Settings tab and select any settings that you want to use 14 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 15 Enter the file name for your scanned file in the File Name field If necessary select Settings to modify the file name settings ...

Page 50: ...ect these additional scanning settings on the Epson Scan 2 Main Settings tab Stitch Images When scanning double sided originals lets you lay out images from both sides of the original one scanned page Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take l...

Page 51: ...t from the graphics Dropout The scan will not pick up the color you select This setting is available only if you select Grayscale or Black White as the Image Type setting Color Enhance Enhances the shades of the color you select in the scanned image This setting is available only if you select Grayscale or Black White as the Image Type setting Brightness Adjusts the overall lightness and darkness ...

Page 52: ...ument size you want to scan select Customize to create a custom size Long paper If the Document Size list does not contain the document size you want to scan select Auto Detect Long Paper or select Customize to create a custom document size up to 44 inches 1 117 6 mm Receipts If the receipt length is 34 inches 863 6 mm or less select Auto Detect Long Paper to detect the size automatically If the r...

Page 53: ... PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution raises the amount of detailed captured but comes with the following disadvantages Larger file sizes It takes longer to scan your original...

Page 54: ...Scanning Multi Page Originals as Separate Files Windows Convert Scanned Documents to Editable Text OCR Scanning to a SharePoint Server or Cloud Service Parent topic Scanning Scanning Two Originals onto One Sheet Stitching Images Windows You can scan both sides of a double sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings 1 If you are scannin...

Page 55: ...Document Size setting 7 Select one of the following as the Stitch Images setting Top Bottom Places the scanned images one above the other Left Right Places the scanned images side by side 8 Click Save 9 Click Scan The scanned image is displayed Note If the scanned images are not stitched together correctly click Scanning Side on the Epson Scan 2 window select Settings and set the Binding Edge to L...

Page 56: ...epending on the software version you are using See the Help information in Document Capture Pro for details 1 Load a multi page original with blank pages or barcodes inserted where you want to start a new scanned file 2 Do one of the following to start Document Capture Pro Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Do...

Page 57: ...n and click OK 10 Select any additional settings from the File Name Settings dialog and click OK 11 Confirm your settings and click OK or Send Your originals are saved into separate files and folders as specified by your settings Parent topic Scanning Special Projects Convert Scanned Documents to Editable Text OCR You can scan a document and convert the text into data that you can edit with a word...

Page 58: ...ct All Apps ABBYY FineReader 12 Sprint ABBYY FineReader 12 Sprint Windows 8 x Navigate to the Apps screen and select ABBYY FineReader 12 Sprint Windows other versions Click or Start and select All Programs or Programs Select ABBYY FineReader 12 Sprint ABBYY FineReader 12 Sprint You see a window like this 4 Select the language used in the document you are going to scan as the Document Languages set...

Page 59: ...eview and adjust the area you want to scan if necessary 9 Reload the ejected original in the scanner 10 Click Scan to Document 11 Select the program or format you want to scan to You see the Save As window 12 Select a name and a file format for your document and click Save ...

Page 60: ...ng Using OCR Mac You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 If you are scanning using the ADF slide the mode selector to ADF If you are scanning using the card slot slide the mode selector to card 2 Load your original in the scanner 3 Open the Applications folder and double click the ABBYY FineReader Sprint icon You see a window like this 4 Select ...

Page 61: ...61 You see a window like this 7 Select your scan settings and click Scan Then click Finish Import ...

Page 62: ...62 You see your scanned image 8 Click on the Export icon ...

Page 63: ...63 9 Select the program or format you want to scan to and click Next ...

Page 64: ...t and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The required Epson Scan 2 OCR Component is installed automatically when you install your scanner software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install the com...

Page 65: ...riginal in the scanner 7 Select Searchable PDF as the Image Format setting 8 Select Options from the Image Format list You see the Image Format Options window 9 Select the Text tab 10 Make sure the language used in the document text is selected as the Text Language setting 11 Click OK 12 Confirm the File Name setting and select a Folder setting for your document 13 Click Scan ...

Page 66: ...ats Microsoft Word docx Microsoft Excel xlsx or Microsoft PowerPoint pptx 1 Load your original in the scanner 2 Do one of the following to start Document Capture Pro Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson So...

Page 67: ...sary and click OK 10 Confirm your settings and click OK or Send Your originals are saved in the Office file format you selected Parent topic Convert Scanned Documents to Editable Text OCR Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro Windows or Document Capture Mac to upload scanned images to a SharePoint server or a cloud service 1 Do one of the following to st...

Page 68: ...of your scan in the Document Capture Pro or Document Capture window 5 Click one of the cloud service Destination icons to choose where to save your scanned file If you cannot see all of the icons below the service software may not be installed the service may not be available on your platform or you need to click the arrow next to the icons Web Folder WebDAV Microsoft SharePoint server Windows onl...

Page 69: ...ou have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save settings then click OK or Send depending on the destination Your originals are scanned and uploaded to the indicated server Parent topic Scanning Special Projects Related tasks Loading Originals in the Input Tray ...

Page 70: ...anner and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner r...

Page 71: ...71 3 Pull the edge of the scanner cover firmly at the arrow mark to open it ...

Page 72: ...oth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 73: ...73 5 Squeeze the tabs on the sides of the separation pad and pull up to remove it 6 Use a soft cloth to wipe off any dust or dirt on the separation pad ...

Page 74: ...74 7 To replace the separation pad slide it into the groove as shown and push it in until you hear it click into place ...

Page 75: ...75 8 Press the pickup roller cover latch and pull up the cover to remove it ...

Page 76: ...ler to the right and lift up to remove it 10 Wipe off any dust or dirt on the pickup roller using a soft moist cloth Caution Use only a soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller ...

Page 77: ...77 11 To replace the pickup roller align the notch on the roller unit and slide it to the left Press down to secure the roller ...

Page 78: ...e pickup roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again 13 Plug in the AC adapter and press the power button to turn on the scanner 14 Hold down the start button for at least two seconds while opening the scanner cover The rollers on the bottom move momentarily and then the scanner enters cleaning mode Press the start ...

Page 79: ... cover firmly at the arrow mark until the scanner cover clicks into place Parent topic Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner i...

Page 80: ... Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 3 Click the Counter tab You see a screen like this 4 If the number of scans in the Number of Scans field exceeds the number for Life Cycle of the rollers it is time to replace the rollers ...

Page 81: ...rs Replace the scanner rollers when you see a replacement message displayed on your computer Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner 2 Unplug the AC adapter 3 Disconnect any connected cables 4 Pull the edge of the scanner cover firmly at the arrow mark to open it ...

Page 82: ...82 5 Press the pickup roller cover latch and pull up the cover to remove it ...

Page 83: ...83 6 Slide the pickup roller to the right and lift up to remove it 7 To install the new pickup roller align the notch on the roller unit and slide it to the left Press down to secure the roller ...

Page 84: ...cover into the notches as shown and press it down until you hear it click into place Note If you are not able to close the cover the pickup roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again ...

Page 85: ...85 9 Squeeze the tabs on the sides of the separation pad and pull up to remove it ...

Page 86: ...11 Close the scanner cover Press the edge of the scanner cover firmly at the arrow mark until the scanner cover clicks into place 12 Plug in the AC adapter and turn on the scanner 13 Reset the roller counter after replacing the rollers Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner ...

Page 87: ...the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select All Apps Select EPSON then select Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utili...

Page 88: ...2 Utility screen Parent topic Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables ...

Page 89: ...put tray extension and the input tray 4 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Your Scanner ...

Page 90: ...oduct Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 error light 2 automatic feeding mode light 3 Ready light ...

Page 91: ... connection to your computer to make sure it is secure Turn the scanner off and then back on again If the error continues the scanner may be malfunctioning Contact Epson for support The ready light is off and any of the following lights are on error automatic feeding mode The firmware update has failed and the scanner is in recovery mode Try updating the firmware again Parent topic Solving Problem...

Page 92: ...tings Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action try these solutions Check the USB cable connection between the computer and scanner Make sure Document Capture Pro Windows or Document Capture Mac is installed correctly If necessary uninstall and reinstall it Make sure you have assigned the correct job to the scann...

Page 93: ...tem Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Restart your computer Make sure to use the USB cable that came with the scanner Make sure your scanner is turned on and any interface cables are securely connected at both ends Make sure Epson Scan 2 is selected in your scanning program Make sure your computer is not running in a power saving mode such ...

Page 94: ...ifications for your scanner Clean inside the scanner and replace the roller assembly kit if necessary Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2 If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window start Epson Scan 2 select the Main Settings tab select the Detect Double Feed setting and select Off Note On a Mac onl...

Page 95: ...95 3 Pull the edge of the scanner cover firmly at the arrow mark ...

Page 96: ...arefully follow all loading instructions when you reload originals Parent topic Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Scanning is Slow If scanning becomes slow try these solutions Scan your original at a lower resolution if possible ...

Page 97: ...on USB power connect the AC adapter to the scanner Parent topic Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Back of Original Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During...

Page 98: ...e Epson Scan 2 settings if available and try scanning again Select the Text Enhancement setting Adjust the Threshold setting Increase the Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Characters are not Recognized During Conversion to Editable Text OCR If characters in your scanned images are no...

Page 99: ...r s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Spots or Lines Appear in All Scanned Images If spots or lines ap...

Page 100: ...from the Scan window Select Document Size Settings and then adjust the cropping area shown in the Crop Margins for Size Auto setting Parent topic Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions you may need to reset the Epson Scan 2 Settings using the Epson Scan 2 Utility 1 Do one of...

Page 101: ...trol Panel Programs Programs and Features Select the scanner software program and click Uninstall Change Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the scanner software program and click Uninstall Change Windows 7 or Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click...

Page 102: ...ns to uninstall the software 8 To reinstall your scanner software see the Start Here sheet for instructions Note If you find that re installing your scanner software does not solve a problem contact Epson Parent topic Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services use the following support options Internet Support Visit Epson s support...

Page 103: ... subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories from an Epson authorized reseller To find the nea...

Page 104: ...ications Windows System Requirements Make sure your system meets these requirements before using it with your scanner Operating system Microsoft Windows 10 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Service Pack 2 Windows XP 32 bit Service Pack 3 Parent topic Technical Specifications Mac System Requirements Make sure your system meets these requirements before using it with yo...

Page 105: ... Facedown loading ADF Faceup loading card slot Paper output Facedown ejection ADF Faceup ejection card slot Paper capacity 25 sheets of paper at 17 lb 64 g m2 weight 20 sheets of paper at 21 lb 80 g m2 weight 12 sheets of paper at 34 lb 128 g m2 weight Stack of originals less than 0 07 inches 2 mm thick Scanning resolution 600 dpi main scan 600 dpi sub scan Output resolution 50 to 1200 dpi in 1 dp...

Page 106: ...e Super Speed USB port Light source RGB LED Parent topic Technical Specifications Dimension Specifications Height 2 inches 51 mm Width 11 3 inches 288 mm Depth 3 5 inches 88 5 mm Weight 2 4 lb 1 1 kg Note Dimensions do not include projecting parts Parent topic Technical Specifications Electrical Specifications Scanner Note Check the label on the scanner and the AC adapter for voltage information P...

Page 107: ...ated input frequency 50 to 60 Hz Rated output voltage DC 5 V Rated output current 3 A Parent topic Technical Specifications Environmental Specifications Temperature Operating 41 to 95 F 5 to 35 C Storage 13 to 140 F 25 to 60 C Humidity non condensing Operating 15 to 80 RH Storage 15 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight...

Page 108: ...CC part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter A491H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 109: ... or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat stable surface ...

Page 110: ...dapter near an electrical outlet where the adapter can be easily unplugged The AC power cord should be placed to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of the AC power cord and do not allow the AC adapter or the power cord to be stepped on or run over Be particularly careful to keep the AC power cord straight at the end and the point where it enters the AC ad...

Page 111: ...rcise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Restriction on disassembling and decompiling You may not disassemble decompile or otherwise attempt...

Page 112: ...es then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c this...

Page 113: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 114: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 115: ...tification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Parent topic Notices Copyright Notice All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Se...

Page 116: ...nd related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FO...

Page 117: ...117 Parent topic Copyright Notice Copyright Attribution 2016 Epson America Inc 11 16 CPD 52026 Parent topic Copyright Notice ...

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