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Important:

Carbonless paper contains chemical substances that may damage the rollers inside the scanner. Check the following
points when scanning originals of carbonless paper.

❏

Clean the Pickup Roller and the Separation Roller regularly.

❏

Scanning carbonless paper may reduce the service life of the rollers compared with scanning plain paper.

Note:

❏

Wrinkled originals may be scanned better if you slow down the feeding speed during scanning or smooth out the wrinkles
before loading.

❏

To scan originals that are easily damaged or wrinkled, use the Carrier Sheet (sold separately).

❏

To scan originals that are incorrectly detected as double feeds, set the 

DFDS Function

 to 

On

 on the control panel before

you resume scanning, or select 

Off

 in 

Detect Double Feed

 on the 

Main Settings

 tab in the Epson Scan 2 window. See

Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro.

❏

Labels or stickers must be firmly stuck to the originals with no glue protruding.

❏

Try to flatten the curled originals before scanning.

Types of Originals that Must Not be Scanned

This section lists the types of originals that must not be scanned

❏

Photos

❏

Bound originals* (thicker than 2 mm (0.08 in.) when closed)

❏

Non-paper original (such as clear files, fabric, and metal foil)

❏

Originals with staples or paper clips

❏

Originals with glue attached

❏

Ripped originals

❏

Heavily wrinkled or curled originals

❏

Originals such as OHP film

❏

Originals with carbon paper on the back

❏

Originals with wet ink

❏

Originals with sticky notes attached

Note:

❏

*You can scan bound originals having a total thickness of 2 mm (0.08 in.) or less in A5 size (A4 in a two-page spread).

❏

Do not feed valuable photos, artwork, or important documents, which you do not want to damage or deface, into the
scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure to use the
Carrier Sheet (sold separately).

❏

Ripped, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).

Specifications and Capacity for Originals

>

Types of Originals that Must Not be Scanned

31

Summary of Contents for DS-30000

Page 1: ...User s Guide Scanner Basics Specifications and Capacity for Originals Placing Originals Scanning Maintenance Solving Problems NPD6160 01 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ...Apple Inc Adobe Adobe Reader and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Intel is a registered trademark of Intel Corporation The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other product names used herein are for identification purposes only and may be tr...

Page 4: ... of Originals that Require Attention 30 Types of Originals that Must Not be Scanned 31 Placing Originals Combination of Input Tray and Output Tray 33 Placing Standard Size Originals 34 Placing A3 Size Originals with Fold Lines 37 Placing Long Paper 41 Placing Large Size Originals 43 Placing Envelopes 46 Placing Plastic Cards 48 Placing Laminated Cards 50 Placing a Booklet 53 Placing a Passport 55 ...

Page 5: ...t Disappear 116 Colors Are Uneven in the Scanned Image 116 Expanding or Contracting the Scanned Image 116 Offset Appears in the Background of Images 117 Scanned Image or Text is Blurred 117 Moiré Patterns Web Like Shadows Appear 118 The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original 118 Character is not Recognized Correctly 119 Carrier Sheet And Passport ...

Page 6: ...About This Manual Introducing the Manuals 7 Marks and Symbols 7 Descriptions Used in this Manual 7 Operating System References 7 ...

Page 7: ...omplementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for reference only Although they may differ slightly from the actual product the operatin...

Page 8: ...ating system Service Pack 2 Microsoft Windows Server 2019 operating system Microsoft Windows Server 2016 operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 oper...

Page 9: ...Important Instructions Safety Instructions 10 Restrictions on Copying 11 ...

Page 10: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 11: ...sponsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution ...

Page 12: ...Scanner Basics Part Names and Functions 13 Feed selector 15 Control Panel 16 Information on Applications 19 Option Items and Consumables Information 21 ...

Page 13: ...ides to fit both ends of the originals D Input tray Place to load originals Pull out the input tray extension according to the length of the originals E Input tray extension F ADF Automatic Document Feeder Feeds loaded originals automatically G Output tray Holds originals ejected from the scanner Pull out the output tray extension according to the length of the originals H Output tray extension I ...

Page 14: ... the AC adapter D Cable cover The cover to protect connected portions of cables E USB port Connects a USB cable Inside A Scanner cover Pull the lever and open the scanner cover when cleaning inside the scanner and removing jammed paper B Cover open lever Pull the lever and open the scanner cover Scanner Basics Part Names and Functions 14 ...

Page 15: ...nals to stick to each other Related Information Cleaning Inside the Scanner on page 95 Replacing the Roller on page 100 Feed selector Changes the position of the feed selector according to the type of the originals to be scanned Normal Feed Normally set the selector to this position Plain papers Envelopes plastic cards without embossing and Carrier Sheet can be fed Manual Feed Feeds the originals ...

Page 16: ...ecause the scanner is operating or processing a job B Used to display the home screen C Displays menus and messages D Used to display the help screen You can check how to solve problems and how to load originals Guide to the Screen The screen on the scanner displays various items and messages Scanner Basics Control Panel Guide to the Screen 16 ...

Page 17: ...dicates whether or not the Slow function is enabled If enabled the function reduces the feeding speed Enable this to scan originals that are likely to jam such as thin paper E Function icons and names are displayed as menu icons Scan Opens the Scan menu You can scan originals using a job created in Document Capture Pro Scanner Maintenance Opens the Scanner Maintenance menu Displays information on ...

Page 18: ...oad various kinds of originals by viewing guidance animations on the control panel Tap on the control panel Displays the help screen Tap How To to display animations and then select the items that you want to see Tap How To at the bottom of the operation screen Displays context sensitive animations Scanner Basics Control Panel Guide to the Screen 18 ...

Page 19: ... separation information such as barcodes and automatically process new files This allows you to streamline the way electronic documents are handled such as reading large documents and making best use of network capabilities Document Capture Pro is for Windows only For Mac OS use Document Capture and for Windows Server use Document Capture Pro Server See the Document Capture Pro help Windows or Doc...

Page 20: ...the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Except for Windows 8 1 Windows 8 Click the start button and select All Programs or Programs Epson Software EPSON Software Updater Mac OS Select Go Applications Epso...

Page 21: ...er Sheet B12B819651 B12B819661 for India You can only use the Carrier Sheet with the code Related Information Specifications for Originals Using the Carrier Sheet on page 29 Placing Large Size Originals on page 43 Placing a Passport on page 55 Placing Irregular Shaped Originals on page 58 Placing Photographs on page 60 Roller Codes Parts the Pickup Roller and Separation Roller should be replaced w...

Page 22: ... surface that may shorten the life cycle Related Information Replacing the Roller on page 100 Resetting the Number of Scans After Replacing the Rollers on page 105 Cleaning Kit Codes Use this when cleaning inside the scanner This kit is composed of cleaning liquid and a cleaning cloth Part name Codes Cleaning Kit B12B819291 Related Information Cleaning Inside the Scanner on page 95 Scanner Basics ...

Page 23: ...ed 24 This section explains the specifications and capacity for originals Types of Originals that Require Attention 30 The following types of originals may not be successfully scanned Types of Originals that Must Not be Scanned 31 This section lists the types of originals that must not be scanned ...

Page 24: ...cations of Long Paper on page 27 Specifications of Envelopes on page 28 Specifications of Plastic Cards on page 28 Specifications of Laminated Cards on page 28 Specifications of Booklets on page 29 Specifications for Passports on page 29 Specifications for Originals Using the Carrier Sheet on page 29 Specifications and Capacity for Originals Specifications and Capacity for Originals being Scanned ...

Page 25: ... 215 9 x 279 4 mm 8 5 x 11 in 27 to 413 g m2 A4 210 x 297 mm 8 3 x 11 7 in B5 182 x 257 mm 7 2 x 10 1 in A5 148 x 210 mm 5 8 x 8 3 in B6 128 x 182 mm 5 0 x 7 2 in A6 105 x 148 mm 4 1 x 5 8 in A8 1 52 x 74 mm 2 1 x 2 9 in 127 to 413 g m2 Business Card 1 55 x 89 mm 2 1 x 3 4 in 210 g m2 1 For A8 and business cards the only available feeding direction is vertical The minimum height is 69 mm 2 7 in Sp...

Page 26: ...pacity for originals Note This refers to the number of originals when the paper feeding mode is in Normal Feed With Manual Feed you can only scan originals one by one The total thickness of the originals that can be set is 14 mm Up to 36 business cards 210 g m and up to 39 post cards 190 g m can be set You can add originals up to the maximum capacity during scanning Paper Size Paper Thickness 27 g...

Page 27: ...ize Originals on page 43 Specifications of Long Paper Size Thickness Paper Type Loading Capacity Width 50 8 to 304 8 mm 2 0 to 12 0 in Length 431 8 to 5588 0 mm 17 0 to 220 0 in 50 to 130 g m2 Plain paper Fine paper Recycled paper 1 sheet Related Information Placing Long Paper on page 41 Specifications and Capacity for Originals Specifications and Capacity for Originals being Scanned 27 ...

Page 28: ... Loading Direction ISO7810 ID 1 Type 54 0 x 85 6 mm 2 1 x 3 3 in With embossing 1 24 mm 0 05 in or less 1 sheet Vertical Portrait Without embossing 1 1 mm 0 04 in or less 5 sheets With Manual Feed you can only scan originals one by one Related Information Placing Plastic Cards on page 48 Specifications of Laminated Cards Size Thickness Loading Capacity 120 0 x 150 0 mm 4 7 x 5 9 in or less 0 8 mm ...

Page 29: ... 5 mm 0 20 in or less The total thickness of the closed passport placed in the passport carrier sheet One Related Information Carrier Sheet Codes on page 21 Placing a Passport on page 55 Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that are important documents or photos which mu...

Page 30: ...full depth of the Carrier Sheet When you select Auto Detect as the Document Size setting in the application the full length of the Carrier Sheet may be scanned 4 With Manual Feed you can only scan originals one by one Related Information Carrier Sheet Codes on page 21 Types of Originals that Require Attention The following types of originals may not be successfully scanned Originals with an uneven...

Page 31: ...uck to the originals with no glue protruding Try to flatten the curled originals before scanning Types of Originals that Must Not be Scanned This section lists the types of originals that must not be scanned Photos Bound originals thicker than 2 mm 0 08 in when closed Non paper original such as clear files fabric and metal foil Originals with staples or paper clips Originals with glue attached Rip...

Page 32: ...nals 34 Placing Long Paper 41 Placing Large Size Originals 43 Placing Envelopes 46 Placing Plastic Cards 48 Placing Laminated Cards 50 Placing a Booklet 53 Placing a Passport 55 Placing Irregular Shaped Originals 58 Placing Photographs 60 Placing a Mixture of Originals at Different Sizes 63 ...

Page 33: ...ut tray according to the length of the originals See the following table for details Originals Positions A3 original with fold lines Legal to A3 A3 to RA3 Letter to A4 Portrait Letter to A4 Landscape Long paper Placing Originals Combination of Input Tray and Output Tray 33 ...

Page 34: ... small originals Note Raise the stopper if the originals fall from the tray Adjust the position of the stopper according to the length of the originals Placing Standard Size Originals This section explains how to place the originals when the paper feeding mode is in Normal Feed as an example 1 Set the feed selector to Normal Feed Placing Originals Placing Standard Size Originals 34 ...

Page 35: ...t tray If thick originals bump into the output tray and fall from it store the output tray and do not use it Let the ejected originals stack directly onto the table where the scanner is placed If scanned images are still affected by ejected originals hitting the table surface the scanner is placed on move the scanner to the edge of the table where the ejected originals can drop freely and catch th...

Page 36: ...inals with the side to be scanned facing down and slide the leading edge into a wedge shape 6 Load the originals with the side to be scanned facing down and the leading edge directed to the ADF Insert the originals into the ADF until they meet resistance Placing Originals Placing Standard Size Originals 36 ...

Page 37: ... be holes within 30 mm 1 2 in from the leading edge of the originals Make sure that the edges of the punch holes do not have burrs or curls If paper jams or double feeds frequently occur when scanning wrinkled paper try to enable Slow to solve this problem To do this on the control panel tap Settings Scanner Settings Slow and set it to On to slow down the feeding speed Placing A3 Size Originals wi...

Page 38: ...onto the table where the scanner is placed If scanned images are still affected by ejected originals hitting the table surface the scanner is placed on move the scanner to the edge of the table where the ejected originals can drop freely and catch them directly 3 While holding the tab slide the edge guides all the way out 4 Follow the instructions below to load originals with a fold Note Depending...

Page 39: ... Originals creased in the middle Placing Originals Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 39 ...

Page 40: ... line may not be fed properly Spread such originals in advance so that the height of the fold is 15 mm or less Insert the paper into the ADF until it meets resistance Placing Originals Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 40 ...

Page 41: ...out any gap Otherwise the originals may be fed skewed Placing Long Paper 1 Set the feed selector to Manual Feed 2 Pull out the output tray extension to the length of the original Caution Do not raise the stopper Placing Originals Placing Long Paper 41 ...

Page 42: ... the input tray with the side to be scanned facing down and its leading edge directed to the ADF Insert the original into the ADF until it meets resistance 5 Adjust the edge guides to fit the original without any gap Otherwise the original may be fed skewed Placing Originals Placing Long Paper 42 ...

Page 43: ...select Customize and specify the length and the width If the paper length is 5 461 mm 215 in or less you can select Detect paper length to detect only the length automatically If the paper is longer than 5 461 mm 215 in specify both the length and the width of the paper See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Support the long paper at ...

Page 44: ...xtension to the length of the original Raise the stopper if necessary 3 While holding the tab slide the edge guides all the way out 4 Firmly fold the original in half so that the side to be scanned is facing out Placing Originals Placing Large Size Originals 44 ...

Page 45: ...out any gap Otherwise the Carrier Sheet cannot be recognized correctly To scan both sizes of the original and combine the scanned images specify the necessary settings in Epson Scan 2 window Open the Epson Scan 2 window Select Double Sided from Scanning Side and select Left Right from Stitch Images See the Epson Scan 2 help for details See Document Capture Pro help on how to specify the settings o...

Page 46: ...ccurs remove the envelope from the ADF and reload it On the control panel set DFDS Function to On to disable Detect Double Feed for only the next scan and then scan again DFDS Function disables Detect Double Feed for only one envelope See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro This section explains how to place the originals when the pape...

Page 47: ... Insert the envelope into the ADF until it meets resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not cut cleanly at the flap edge when opened may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 5 Align the edge guides with the envelopes Otherwise the envelopes may be fed skewed Placing Origin...

Page 48: ...select Plastic Card in Document Size or select Off for Detect Double Feed See the Epson Scan 2 help for details When Detect Double Feed in the Epson Scan 2 is enabled and a double feed error occurs remove the card from the ADF and reload it Set DFDS Function on the control panel to On to disable Detect Double Feed for only the next scan and then scan again DFDS Function disables Detect Double Feed...

Page 49: ...tput tray extension 3 While holding the tab slide the edge guides all the way out 4 Load the cards with the side to be scanned facing down and their leading edge directed to the ADF Insert the cards into the ADF until they meet resistance Placing Originals Placing Plastic Cards 49 ...

Page 50: ... with the emboss surface facing down cImportant Do not load plastic cards laterally 5 Align the edge guides with the cards Placing Laminated Cards 1 Set the feed selector to Manual Feed Placing Originals Placing Laminated Cards 50 ...

Page 51: ...Pull out the output tray extension and raise the stopper Then push back the output tray extension 3 While holding the tab slide the edge guides all the way out Placing Originals Placing Laminated Cards 51 ...

Page 52: ... select the Main Settings tab Document Size Settings Scan laminated card See the Epson Scan 2 help for details In the Main Settings tab select Off in Detect Double Feed See the Epson Scan 2 help for details When Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs remove the card from the ADF and reload it On the control panel set DFDS Function to On to disable D...

Page 53: ...n and raise the stopper Push back the output tray extension so as to fit the size of the booklet Note To scan an A5 size booklet make sure to pull out the output tray extension before scanning 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Booklet 53 ...

Page 54: ...s with the booklet Note To scan a booklet specify the necessary settings in the Epson Scan 2 window Open the Epson Scan 2 window In the Main Settings tab select Off for Detect Double Feed See the Epson Scan 2 help for details Select Booklet from Scan Settings in Epson Scan 2 See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Placing Originals Pla...

Page 55: ...elector to Manual Feed 2 Extend the input tray extension Pull out the output tray and output tray extension and then raise the stopper 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Passport 55 ...

Page 56: ...leading edge so that the side with the larger number of pages is pointing towards the leading edge As shown in the diagram below insert the passport into the Passport Carrier Sheet with the side to be scanned facing down Placing Originals Placing a Passport 56 ...

Page 57: ...t Carrier Sheet specify the appropriate setting in the Epson Scan 2 Open the Epson Scan 2 On the Main Settings tab select Single Sided as the Scanning Side and Passport as the Document Size See the Epson Scan 2 help for details Select Passport from Scan Settings in Epson Scan 2 See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Do not use a Passp...

Page 58: ...utput tray extension and then raise the stopper 3 While holding the tab slide the edge guides all the way out 4 Make sure that the illustration at the edge of the Carrier Sheet is facing the front and the original is facing the back when you insert the original into the Carrier Sheet Placing Originals Placing Irregular Shaped Originals 58 ...

Page 59: ...ng edge directed to the ADF Insert it into the ADF until it meets resistance 6 Align the edge guides with the Carrier Sheet without any gap Otherwise the Carrier Sheet may be fed skewed Placing Originals Placing Irregular Shaped Originals 59 ...

Page 60: ...eet by selecting Auto Detect as the Document Size setting in Epson Scan 2 the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting Only use a Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the leading edge Keep the holes clean and not covered Related Information C...

Page 61: ...raise the stopper 3 While holding the tab slide the edge guides all the way out 4 Make sure that the illustration at the edge of the Carrier Sheet is facing the front and the original is facing the back when you insert the original into the Carrier Sheet Placing Originals Placing Photographs 61 ...

Page 62: ...eading edge directed to the ADF Insert the sheet into the ADF until it meets resistance 6 Align the edge guides with the Carrier Sheet without any gap Otherwise the Carrier Sheet may be fed skewed Placing Originals Placing Photographs 62 ...

Page 63: ...lated Information Carrier Sheet Codes on page 21 Placing a Mixture of Originals at Different Sizes You can load mixed sized originals at a time to scan You can also load a mixture of paper types and thickness cImportant When placing and scanning originals that are a mixture of different sizes originals may be fed askew because not all of the originals are supported by the edge guides Originals may...

Page 64: ...ick originals are contained store the output tray and do not use it Let the ejected originals to stack directly onto the table where the scanner is placed This prevents the originals from bumping into the output tray and falling down 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Mixture of Originals at Different Sizes 64 ...

Page 65: ...ading edges aligned securely until they meet resistance Set the originals at the center of the input tray Refer to the u mark on the scanner as your guide Set the originals straight If not originals may be fed askew or jammed Note Load the originals into the ADF with the side to be scanned facing down and the leading edges slightly displaced at an angle 5 Align the edge guides with the widest orig...

Page 66: ...gs for Scanning 67 Scanning Using the Control Panel 73 Scanning with Document Capture Pro Windows 75 Scanning with Document Capture Mac OS 76 Scanning with Epson Scan 2 77 Scanning with Manual Feed in Automatic Feeding Mode 82 ...

Page 67: ...trol panel See Document Capture Pro help on how to specify settings of Epson Scan 2 from Document Capture Pro For information on Document Capture Pro or Document Capture refer to the descriptions below Note Any created job can also be performed from the computer Creating a Job in Document Capture Pro Windows See the following URL for the procedures to set a job in Document Capture Pro and register...

Page 68: ...ment Capture Note Select the scanner you want to use from the scanners list 2 Click The job list window is displayed Note There is a preset job that saves scanned images in PDF format Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 68 ...

Page 69: ...3 Click the icon The job settings window is displayed 4 Enter a name for the job in Job Name Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 69 ...

Page 70: ...mage Rotation Select the rotation angle according to the original you want to scan Resolution Set the resolution Note You can also adjust the image using following items Text Enhancement You can make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if any in the originals Scanning Required S...

Page 71: ...efix Character Set a prefix for the name of the file Date Adds the date to the file name Time Adds the time to the file name Page Counter Adds the number of pages to the file name File Type Select the file format for saving the scanned image from the list Click Option to specify detailed settings for the file Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 71 ...

Page 72: ...se Evernote as the destination download the Evernote application from the Evernote Corporation website and install it 8 Click OK to close the job settings window 9 Click OK to close the job list window The created job is saved Enabling a Job to Run from the Control Panel Mac OS This section explains how to assign a job action to the scanner s control panel in Document Capture See the Document Capt...

Page 73: ...o the scanner control panel 6 Click OK to return to the main screen Scanning Using the Control Panel You can scan originals from the control panel by using jobs created in Document Capture Pro Document Capture Note Before scanning install Document Capture Pro Document Capture on your computer and create the necessary job There is a preset job that saves scanned images as PDFs Before scanning make ...

Page 74: ... size originals such as A4 paper Special originals such as folded documents and plastic cards 3 Select Scan from the home screen 4 Select a job in the Select Job window The selected job is displayed 5 To change the scan settings tap Scanner Settings Scanning Scanning Using the Control Panel 74 ...

Page 75: ...rt scanning Related Information Placing Originals on page 32 Scanning with Document Capture Pro Windows Any job created in Document Capture Pro can also be performed from the computer 1 Start Document Capture Pro Windows 10 Click the start button and then select Epson Software Document Capture Pro Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed ic...

Page 76: ... performed 5 Follow the instructions on each window The scanned image is saved according to the job settings Note For detailed information on how to use Document Capture Pro refer to the following URL https support epson net dcp Related Information Creating a Job in Document Capture Pro Windows on page 67 Scanning with Document Capture Mac OS Any job created in Document Capture can also be perform...

Page 77: ... job is performed 5 Follow the instructions on each window The scanned image is saved according to the job settings Note Without using a job originals can be scanned and sent Click and specify scanning settings and then click Preview Scan Then click the destination icon for the scanned image Related Information Creating a Job in Document Capture Mac OS on page 67 Scanning with Epson Scan 2 You can...

Page 78: ...start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Mac OS Select Go Applications Epson Software Epson Scan 2 3 Specify the following settings on the Main Settings tab Scanning Side Select the side of the original you want to scan When scanning 2 sided originals select Double Sided Document Size Select the size of the original you placed Original orientation butto...

Page 79: ... necessary You can preview the front face of the first original Load only the first original into the ADF and press the Preview button The scanned original is ejected and the previewed image is displayed Load the ejected page again together with the rest of the originals On the Advanced Settings tab you can specify detailed image adjustment settings that are suitable for text documents such as the...

Page 80: ...save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 6 Make sure that the feed selector on the scanner is set to the appropriate position Standard size originals such as A4 paper Special originals such as folded documents and plastic cards 7 Then click Scan Note You can also start scanning by pressing the x button on...

Page 81: ...ocument Size it cannot be scanned properly Large size originals If the size of the original you want to scan is not listed in Document Size select Customize to open the Document Size Settings window Next create the size manually on the window Thin paper If text is blurry when scanning thin paper set this to White This may allow clear or distinct scanning Make the following settings when you cannot...

Page 82: ...Scan 2 Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then sele...

Page 83: ...st to open the Document Source Settings window Set Automatic Feeding Mode Timeout minutes on the displayed window 4 Specify other settings for scanning in the Epson Scan 2 main window 5 Then click Scan Automatic Feeding Mode starts The Automatic Feeding Mode window is displayed on your computer and the scanner Scanning Scanning with Manual Feed in Automatic Feeding Mode 83 ...

Page 84: ...le DFDS Function to skip double feed detection To scan originals that are likely to jam such as thin paper enable Slow to slow down the feeding speed 8 After you have scanned all originals exit Automatic Feeding Mode Select the Save and Finish on the scanner control panel or click Finish on the Automatic Feeding Mode window displayed on your computer The scanned image is saved to the folder you sp...

Page 85: ...Menu Options on the Control Panel Scan 86 Scanner Maintenance 88 Status 88 Settings 89 ...

Page 86: ...e Resolution Select the resolution to scan High Resolution is set to 600 dpi Medium Resolution is set to 300 dpi Low Resolution is set to 200 dpi Original Size Select the size of the original you placed Source Select the side of the original you want to scan 2 Sided Scans both sides of the original 1 Sided Scans only the front side of the original Copies Set the number of copies when printing the ...

Page 87: ...ction only once and continues scanning Switching On and Off also switches the icon displayed at the top of the screen Enable this to scan originals that are detected as double feeds such as plastic cards and envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when the following status is detected A feeding error for the originals occurs Originals are fed ask...

Page 88: ...c Double Feed Detection Sets to detect double feed using ultrasonic sensor Use this when you cannot set double feed detection from the external software For some originals such as envelopes plastic cards and originals with labels and stickers this feature may not work correctly Roller Timeout Sets the time to automatically stop the rotation of the roller when Automatic Feeding Mode Continuous is u...

Page 89: ...ded Scans Displays the number of single sided scans Number of 2 Sided Scans Displays the number of double sided scans Number of Scans of Carrier Sheet Displays the number of scans using a Carrier Sheet Number of Passport Carrier Sheet Displays the number of scans using a passport carrier sheet Number of Scans After Replacing Pickup Roller Number of Scans After Replacing Separation Roller Displays ...

Page 90: ...ing on and off also switches the icon displayed at the top of the screen Enable this to scan originals that are detected as double feeds such as plastic cards and envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when the following status is detected A feeding error for the originals occurs Originals are fed askew Select the detection level to enable this ...

Page 91: ... feature may not work correctly Ultrasonic Double Feed Detection Sets to detect double feed using ultrasonic sensor Use this when you cannot set double feed detection from the external software For some originals such as envelopes plastic cards and originals with labels and stickers this feature may not work correctly Roller Timeout Sets the time to automatically stop the rotation of the roller wh...

Page 92: ...atically when no connections via USB have been detected for 30 minutes This feature may not be available depending on your region Related Information Energy Saving on page 105 Language Select the country or region in which you are using your scanner Roller Replacement Alert Setting Pickup Roller Informs you when to replace the Pickup Roller Separation Roller Informs you when to replace the Separat...

Page 93: ... administrator or locks administrator settings Password Encryption Encrypts the password for administrators Restore Default Settings Restores all settings to their initial status when purchased Menu Options on the Control Panel Settings System Administration 93 ...

Page 94: ... the Scanner 95 Cleaning Inside the Scanner 95 Resetting the Number of Scans After Regular Cleaning 99 Replacing the Roller 100 Resetting the Number of Scans After Replacing the Rollers 105 Energy Saving 105 Moving the Scanner 106 ...

Page 95: ...er and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 10 000 scans You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove the stains Use a small amount of cl...

Page 96: ...nside of the scanner cover using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface Maintenance Cleaning Inside the Scanner 96 ...

Page 97: ...s a cleaner on a cotton swab 6 Open the cover and then remove the Separation Roller See the steps for Replacing the Roller for more details 7 Wipe off any dust or dirt on the Separation Roller using a genuine Epson cleaning kit or a soft moist cloth Maintenance Cleaning Inside the Scanner 97 ...

Page 98: ...etails 9 Wipe off any dust or dirt on the Pickup Roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Close the scanner cover 11 Plug in the AC adapter and then turn on the scanner 12 Select Scanner Maintenance from the home screen Maintena...

Page 99: ...ntil the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 16 Close the scanner cover The scanner exits roller cleaning mode Related Information Cleaning Kit Codes on page 22 Roller Codes on page 21 Resetting the Number of Scans After Regular Cleaning Reset the number of scans using the control panel afte...

Page 100: ...ans After Regular Cleaning Replacing the Roller The Pickup Roller and the Separation Roller need to be replaced when the number of scans exceeds the life cycle of the rollers When a replacement message is displayed on the control panel or your computer screen follow the steps below to replace it A Separation Roller B Pickup Roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapte...

Page 101: ...3 Pull the lever and open the scanner cover 4 Open the cover of the Pickup Roller and then slide and remove it Maintenance Replacing the Roller 101 ...

Page 102: ...p Roller cImportant Do not pull out the Pickup Roller forcibly This could damage the inside of the scanner 6 While holding down the fixture slide the new Pickup Roller to the left and insert it into the hole in the scanner Press the fixture to secure it Maintenance Replacing the Roller 102 ...

Page 103: ...oove and slide it Close the cover firmly cImportant Make sure the pick up cover is closed correctly Make sure the Pickup Roller are installed correctly if the cover is hard to close Do not install the cover while it is raised Maintenance Replacing the Roller 103 ...

Page 104: ...oller cover to open the cover 9 Lift the left side of the Separation Roller and then slide and remove the installed Separation Roller 10 Insert the new separation roller axis into the hole and then lower the roller Maintenance Replacing the Roller 104 ...

Page 105: ... the home screen 2 On the Scanner Maintenance screen select Pickup Roller Replacement or Separation Roller Replacement 3 Tap Reset the Number of Scans 4 Tap Yes Note You can also reset the number of scans by using the following method Select Settings and then Device Information Tap the icon and tap Number of Scans After Replacing Pickup Roller or Number of Scans After Replacing Separation Roller R...

Page 106: ...e Desk 1 Press the P button to turn off the scanner 2 Unplug the AC adapter 3 Remove the cables and the devices 4 Fold and close the input and output trays if open cImportant Make sure to close the output tray securely otherwise it may be damaged during transport Maintenance Moving the Scanner Moving the Scanner on the Desk 106 ...

Page 107: ...anner fall off of the desk Be careful not to touch the antistatic brush If the brush becomes bent it cannot eliminate static electricity and this may cause the ejected originals to stick to each other Transporting over a Long Distance When you need to transport the scanner due to moving or repairs follow the steps below to pack the scanner 1 Press the P button to turn off the scanner 2 Unplug the ...

Page 108: ...t may be damaged during transport 5 Attach the protective materials that came with the scanner and then repack it in its original box or a similar sturdy box cImportant To lift the scanner for repacking hold at the positions shown in the diagram below Maintenance Moving the Scanner Transporting over a Long Distance 108 ...

Page 109: ...Solving Problems Scanner Problems 110 Problems Starting Scanning 110 Paper Feeding Problems 112 Scanned Image Problems 115 Uninstalling and Installing Applications 120 ...

Page 110: ...ructions Related Information Installing the Latest Applications on page 20 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn the power on The Scanner Turns Off Unexpectedly Check if Power Off Settings is not set on ...

Page 111: ...more USB hubs Make sure the scanner is turned on Wait until the status light stops flashing indicating that the scanner is ready to scan If you are using any TWAIN compliant applications make sure that the correct scanner is selected as the scanner or source setting Cannot Start Epson Scan 2 Make sure the scanner is connected to your computer properly Check the USB cable connection Make sure the U...

Page 112: ...lect Slow on the control panel to slow down the scanning speed Use Automatic Feeding Mode in Epson Scan 2 and scan originals one by one When you are using Document Capture Pro see the Document Capture Pro help for details Related Information Cleaning Inside the Scanner on page 95 Scanning with Manual Feed in Automatic Feeding Mode on page 82 Removing Jammed Originals from the Scanner If an origina...

Page 113: ...inside the scanner 5 Close the scanner cover The Original Jams in the Scanner Frequently If the original jams in the scanner frequently try the following Select Slow on the control panel to slow down the scanning speed Clean the rollers inside the scanner If the ejected originals get stuck in the output tray store the output tray and do not use it Solving Problems Paper Feeding Problems The Origin...

Page 114: ...lean the inside of the scanner Related Information Cleaning Inside the Scanner on page 95 Scanning Speed Slows Down when Scanning Continuously When scanning continuously using the ADF scanning slows down to prevent the scanner mechanism from overheating and being damaged However you can continue scanning To regain normal scanning speed leave the scanner idle for at least 30 minutes Scanning speed ...

Page 115: ...om ADF Clean the ADF Straight lines may appear in the image when trash or dirt gets into the ADF Remove any trash or dirt that adheres to the original Using Detect Glass Dirt feature alert message appears when dirt is detected on the scanner glass Select Settings on the home screen Scanner Settings Detect Glass Dirt and then select On Low or On High When an alert is displayed clean the glass surfa...

Page 116: ...rd embossed or not embossed or laminated card clean the surface of the original If the scanned image is not improved after cleaning scan 20 sheets of plain paper continuously and then scan the original again When expanding or contracting the scanned image you can adjust the expansion ratio by using the Adjustments feature in Epson Scan 2 Utility This feature is only available for Windows Note Epso...

Page 117: ...o see the Document Capture Pro help for details Scanned Image or Text is Blurred You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image quality Note If you are scanning a booklet or passport the binding margin may be blurred and not scanned correctly Change the resolution and then scan again Set the appropriate resolution for the purpose of y...

Page 118: ...ws may appear in the scanned image Check that the Descreening function is enable and Low Middle or High is selected in the Epson Scan 2 window To configure Epson Scan 2 from Document Capture Pro see the Document Capture Pro help Change the resolution and then scan again The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original Depending on the original the edge ...

Page 119: ...ses or wrinkles Paper type made of thermal paper such as receipts may deteriorate due to age or friction Scan them as soon as possible When saving to Microsoft Office or Searchable PDF files check that the correct languages are selected Carrier Sheet And Passport Carrier Sheet Are Not Recognized Correctly Check if the Carrier Sheet or passport carrier sheet is set properly While holding the tab sl...

Page 120: ...and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system Log on to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Your Applications for Windows 1 Quit all running applications 2 Disconnect the scanner from yo...

Page 121: ...rt your computer If it is displayed make sure I want to restart my computer now is selected and then click Finish Uninstalling Your Applications for Mac OS Note Make sure you installed EPSON Software Updater 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the application 2 Disconnect the s...

Page 122: ...inistrator Enter the administrator password if the computer prompts you When reinstalling applications you need to uninstall them first 1 Quit all running applications 2 When installing Epson Scan 2 disconnect the scanner and the computer temporarily Note Do not connect the scanner and the computer until you are instructed to do so 3 Install the application by following the instructions on the Web...

Page 123: ...Technical Specifications General Scanner Specifications 124 Dimensions and Weight Specifications 125 Electrical Specifications 125 Environmental Specifications 126 System Requirements 126 ...

Page 124: ... 69 0 mm Paper input Face down loading Paper output Face down ejection Paper capacity A4 120 sheets 80 g m2 A3 60 sheets 80 g m2 Color depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bits per pixel ext...

Page 125: ... Power consumption Operating Approx 17 W Ready mode Approx 9 W Sleep mode Approx 1 4 W Power off Approx 0 1 W Note For European users see the following website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A471H AC 100 240 V A472E AC 220 240 V Rated Input Current 1 2 A Rated Frequency Range 50 60 Hz Rated Output Power Supply Voltag...

Page 126: ... 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professional x64 Edition Service Pack 2 Windows XP 32 bit Service Pack 3 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 32 bit 64 bit Windows Server 2003 R2 32 bit 64 bit Windows Server 2003 32 bit 64 bit Service Pack 2 Mac OS 2 3 macOS Catalina macO...

Page 127: ... 2 Fast User Switching on Mac OS or later is not supported 3 The UNIX File System UFS for Mac OS is not supported Technical Specifications System Requirements 127 ...

Page 128: ...Standards and Approvals Standards and Approvals for European Models 129 Standards and Approvals for Australian Models 129 ...

Page 129: ...ing website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity http www epson eu conformity J431A A471H A472E Standards and Approvals for Australian Models Product EMC AS NZS CISPR32 Class B AC adapter A471H EMC AS NZS CISPR32 Class B Standards and Approvals Standards and Approvals for Australian Models 129 ...

Page 130: ...Where to Get Help Technical Support Web Site 131 Contacting Epson Support 131 ...

Page 131: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 132: ...rea for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wh...

Page 133: ...nformation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts...

Page 134: ...Sumatera 6261 42066090 42066091 mdn adm epson indonesia co id WEST JAWA ESC BANDUNG Jl Cihampelas No 48 A Bandung Jawa Barat 40116 6222 4207033 bdg admin epson indonesia co id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 62274 581065 ygy admin epson indonesia co id EAST JAWA ESC SURABAYA Hitech Mall Lt 2 Block A No 24 Jl Kusuma Bangsa No 116 118 Surabaya JATI...

Page 135: ...epson indonesia co id EAST JAVA ESC JEMBER JL Panglima Besar Sudirman Ruko no 1D Jember Jawa Timur Depan Balai Penelitian Pengolahan Kakao 62331 488373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawasan Megamas Boulevard Jl Piere Tendean Manado SULUT 95111 62431 8890996 MND ADMIN EPSON INDONESIA CO ID For other cities not listed here call the Hot...

Page 136: ...e Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except...

Page 137: ...w epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get ...

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