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Solving Problems

Check the solutions in these sections if you have any problems using the projector.

Projection Problem Tips
Projector Light Status
Solving Projector or Remote Control Operation Problems
Solving Image or Sound Problems
Solutions to Streaming Device Problems
Solutions to HDMI Link Problems
Solutions When a Message to Replace the Projector is Displayed
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)

Projection Problem Tips

If the projector is not working properly, try turning it off and unplugging it. Then plug it back in and turn it
on.

If this does not solve the problem, check the following:

• The lights on the projector may indicate what the problem is.

• The solutions in this manual can help you solve many problems.

If none of these solutions help, you can contact Epson for technical support.

Parent topic:

Solving Problems

Related references

Projector Light Status

Summary of Contents for CO-FH02

Page 1: ...CO FH02 User s Guide ...

Page 2: ......

Page 3: ... Projector Parts Side 15 Projector Parts Rear 16 Projector Parts Base 17 Projector Parts Remote Control 18 Setting Up the Projector 22 Projector Placement 22 Projector Setup and Installation Options 22 Projection Distance 24 Projector Connections 28 Connecting to an HDMI Video Source 28 Connecting to a Streaming Media Player 29 Connecting to a Bluetooth Audio Device 31 Installing Batteries in the ...

Page 4: ...m 49 Displaying a Test Pattern 49 Color Mode 50 Changing the Color Mode 50 Available Color Modes 50 Adjusting Picture Quality in Detail 51 Using Voice Commands to Control Your Projector 52 Using Your Projector as a Chromecast 52 Controlling the Volume with the Volume Buttons 53 Adjusting Projector Features 54 Operating Connected Devices Using the HDMI Link Features 54 Shutting Off the Picture and ...

Page 5: ...jector Maintenance 77 Cleaning the Lens 77 Cleaning the Projector Case 78 Cleaning the Air Vents 78 Replacing the Remote Control Batteries 79 Transporting the Projector 81 Solving Problems 82 Projection Problem Tips 82 Projector Light Status 83 Solving Projector or Remote Control Operation Problems 84 Solutions to Projector Power or Shut Off Problems 85 Solutions to Remote Control Problems 85 Solv...

Page 6: ... Projector Specifications 98 Projector Lamp Specifications 99 Remote Control Specifications 100 Projector Dimension Specifications 100 Projector Electrical Specifications 100 Projector Environmental Specifications 101 Streaming Device Specifications 101 Bluetooth Specifications 102 Projector Safety and Approvals Specifications 102 Supported Video Display Formats 103 Notices 105 Recycling U S and C...

Page 7: ...7 A Note Concerning Responsible Use of Copyrighted Materials 121 Copyright Attribution 121 ...

Page 8: ......

Page 9: ...9 CO FH02 User s Guide Welcome to the CO FH02 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...e light output will vary depending on usage conditions Color light output measured in accordance with IDMS 15 4 white light output measured in accordance with ISO 21118 FullHD 1080p image resolution Advanced 3LCD technology Up to 391 inches 993 cm projected image size no screen required Automatic vertical keystone adjustment Flexible connectivity Included Android TV streaming stick with Chromecast...

Page 11: ... the projector Always use the original packaging or equivalent when shipping Make sure your projector box included all of these parts 1 Projector 2 Projector remote control and 2 AAA batteries 3 Streaming device remote control and 2 AAA batteries 4 Android TV streaming media player 5 Power cord 6 HDMI extension cable 7 USB power cable Parent topic Projector Features ...

Page 12: ...Unless listed as available from Epson in this table see your local computer or electronics dealer for purchase information Signal or connection type Additional component necessary HDMI Compatible HDMI cable U S and Canada Available for purchase from Epson or an authorized Epson reseller Latin America Available for purchase from an authorized Epson reseller Note Older Mac computers 2009 and earlier...

Page 13: ...t your projector Tips contain additional projection information Parent topic Introduction to Your Projector Where to Go for Additional Information Need quick help on using your projector Here s where to look for help https support google com androidtv for Android TV support epson com support U S epson ca support Canada or latin epson com support Caribbean View FAQs frequently asked questions and e...

Page 14: ...topic Introduction to Your Projector Projector Parts Front Top 1 Speaker 2 Foot release lever 3 Lens 4 Remote receiver 5 Focus lever 6 Side cover remove to access interface ports 7 Air intake vent 8 Status light 9 Power button Parent topic Projector Part Locations ...

Page 15: ...r Parts Side Slide the side cover to the rear of the projector to access the interface ports 1 HDMI port 2 Service port 3 DC Out 2 0A port Parent topic Projector Part Locations Related tasks Cleaning the Air Vents ...

Page 16: ...ents Hot air from the air exhaust vents could cause burns or other injuries or warping of projector parts Warning Do not look into the vents If the lamp explodes gases may escape and small fragments of glass may be scattered which could cause an injury Contact a doctor if any fragments of broken glass are inhaled or get into the eyes or mouth Parent topic Projector Part Locations Related tasks Ins...

Page 17: ...17 Projector Parts Base 1 Air intake vent 2 Front adjustable foot Parent topic Projector Part Locations Related tasks Cleaning the Air Vents ...

Page 18: ...18 Projector Parts Remote Control Projector remote control 1 power button 2 color mode button ...

Page 19: ...Freeze button pauses video temporarily while source continues to play 13 menu button accesses projector menus 14 brightness button adjusts image brightness 15 Source Search button changes active source 16 Remote control emitter Remote control for Android TV Note The remote control for Android TV is required to use the Google Assistant voice control feature and to adjust the output volume of the st...

Page 20: ...20 1 power button 2 Arrow buttons 3 esc button ...

Page 21: ...n 6 Netflix button 7 Google Play button 8 apps button 9 home button 10 Enter button 11 mic button operates Android TV using voice commands 12 Command indicator 13 Microphone 14 Remote control emitter Parent topic Projector Part Locations ...

Page 22: ...r vertically Leave plenty of space around and under the projector for ventilation and do not place it on top of or next to anything that could block the vents Wherever you set up the projector make sure to position it squarely in front of the center of the screen not at an angle if possible Position the projector within reach of a grounded electrical outlet or extension cord Projector Setup and In...

Page 23: ...e center of the screen not at an angle if possible If you project from the rear be sure to select the correct Projection option in the projector s Settings menu Installation space Be sure to leave the following amount of space around the projector so as to not block the air exhaust or intake vents ...

Page 24: ...ases the farther the projector is from the screen but can vary depending on the zoom factor aspect ratio and other settings Use the tables here to determine approximately how far to place the projector from the screen based on the size of the projected image Conversion figures may have been rounded up or down You can also use the Projection Distance Calculator here U S here Canada or here Caribbea...

Page 25: ...0 4 inches 6 to 1 cm 60 inches 62 to 84 inches 158 to 214 cm 3 5 to 0 4 inches 9 to 1 cm 80 inches 83 to 113 inches 211 to 286 cm 4 7 to 0 4 inches 12 to 1 cm 100 inches 104 to 141 inches 264 to 358 cm 5 9 to 0 8 inches 15 to 2 cm 200 inches 209 to 282 inches 531 to 717 cm 11 8 to 1 6 inches 30 to 4 cm 290 inches 304 to 410 inches 771 to 1041 cm 17 to 2 inches 43 to 5 cm 300 inches 314 to 424 inch...

Page 26: ...91 inches 171 to 231 cm 3 9 to 0 4 inches 10 to 1 cm 80 inches 90 to 122 inches 228 to 309 cm 5 1 to 0 8 inches 13 to 2 cm 100 inches 113 to 152 inches 286 to 387 cm 6 3 to 0 8 inches 16 to 2 cm 150 inches 169 to 229 inches 430 to 581 cm 9 4 to 1 2 inches 24 to 3 cm 200 inches 226 to 306 inches 574 to 776 cm 12 6 to 1 6 inches 32 to 4 cm 268 inches 303 to 409 inches 770 to 1040 cm 17 to 2 inches 4...

Page 27: ...62 cm 4 3 to 0 4 inches 11 to 1 cm 80 inches 102 to 138 inches 259 to 350 cm 5 5 to 0 8 inches 14 to 2 cm 100 inches 128 to 172 inches 324 to 438 cm 7 1 to 0 8 inches 18 to 2 cm 150 inches 192 to 259 inches 487 to 658 cm 10 6 to 1 2 inches 27 to 3 cm 200 inches 256 to 346 inches 650 to 878 cm 14 2 to 1 6 inches 36 to 4 cm 237 inches 304 to 410 inches 771 to 1041 cm 17 to 2 inches 43 to 5 cm 300 in...

Page 28: ...the cable you may not be able to attach the projector s side cover Do not force the cover into place or the device or the projector could be damaged or could malfunction Connecting to an HDMI Video Source Connecting to a Streaming Media Player Connecting to a Bluetooth Audio Device Parent topic Setting Up the Projector Related references Projector Feature Settings Settings Menu Connecting to an HD...

Page 29: ...Settings Operation menu and enabling the HDMI Link setting Parent topic Projector Connections Related references Projector Feature Settings Settings Menu Related tasks Operating Connected Devices Using the HDMI Link Features Connecting to a Streaming Media Player You can connect the Epson streaming media player for Android TV to the projector s HDMI port You can power the streaming media player fr...

Page 30: ...30 1 Remove the side cover by pressing the tab and sliding the cover towards the rear of the projector 2 Connect the HDMI extension cable to the HDMI port and the USB power cable to the DC Out port ...

Page 31: ...dio Device You can use the streaming media player to connect your projector to Bluetooth audio devices such as speakers or headphones Note There may be a slight delay in audio output Bluetooth audio devices are not supported in some countries and regions Note When a Bluetooth audio device is paired to the projector the built in speaker system is disabled 1 Turn on the projector 2 Select the icon a...

Page 32: ...nect to and press Enter 7 Follow the on screen instructions to complete pairing 8 Press the return button to exit the menus Parent topic Projector Connections Installing Batteries in the Remote Control The remote control uses the two AAA batteries that came with the projector Caution Use only the type of batteries specified in this manual Do not install batteries of different types or mix new and ...

Page 33: ...tteries to heat or flame Keep batteries out of the reach of children they are choking hazards and are very dangerous if swallowed Parent topic Setting Up the Projector Setting Up Android TV Android TV must be set up when you turn on the projector for the first time Note After initial setup you can change the settings by selecting the icon at the top right of the Android TV Home screen 1 Press the ...

Page 34: ...nstructions to make any necessary settings 6 At the Google account sign in screen do one of the following Select Sign In to sign in to your Google account Follow the on screen instructions Select Skip to use the projector without signing in to a Google account Note A Google account is required to use certain features 7 Follow the on screen instructions to proceed with initial setup selecting setti...

Page 35: ...Using Image Shift Image Aspect Ratio Image Shape Focusing the Image Using the Focus Lever Resizing the Image Using Zoom Displaying a Test Pattern Color Mode Adjusting Picture Quality in Detail Using Voice Commands to Control Your Projector Using Your Projector as a Chromecast Controlling the Volume with the Volume Buttons Turning On the Projector Turn on the projector before you turn on the video ...

Page 36: ...jects blocking the lens for an extended time can melt and light that is reflected back into the lens can cause the projector to malfunction When the Direct Power On setting is enabled in the Settings menu the projector turns on as soon as you plug it in The projector also turns on automatically when power is restored after a power outage If you select a specific port as the Auto Power On setting i...

Page 37: ...he remote control to navigate the screen and press Enter to select an option 1 Displays the Settings menu for Android TV you can select various settings such as Wi Fi language and Google account information 2 Displays a list of available input sources 3 Displays the applications downloaded to your Android TV add applications to this list by selecting the icon 4 Displays recommended content from yo...

Page 38: ...he projector lamp is still on To turn off the lamp turn off the projector Note If the streaming media player s USB power cable is connected to the projector s USB A port the streaming media player will turn off when the projector is turned off It will restart when the projector is turned on again If the streaming media player is connected to an external power source use the power button on the str...

Page 39: ...ther connected devices or cables Caution To avoid damaging the projector or lamp never unplug the power cord when the status light is on or flashing Parent topic Using Basic Projector Features Pairing the Remote Control To use Android TV and video on demand features you must pair the remote control to the projector Note When you first turn on the projector instructions for pairing the remote contr...

Page 40: ...th bright fluorescent lights or in direct sunlight or the projector may not respond to commands If you will not use the remote control for a long time remove the batteries Parent topic Using Basic Projector Features Selecting the Language for the Projector Menus If you want to view the projector s menus and messages in another language you can change the Language setting 1 Turn on the projector 2 ...

Page 41: ...roject from behind a translucent screen Rear Upside Down flips the image over top to bottom and horizontally to project from the ceiling and behind a translucent screen Note Your projector is not compatible with ceiling or wall mounts Note You can change the projection mode using the remote control or by changing the Projection setting in the Settings Installation menu Changing the Projection Mode...

Page 42: ... the image is too high or low you can adjust the image height using the projector s adjustable foot 1 Turn on the projector and display an image 2 Press and hold the foot release lever to extend or retract the front adjustable foot Note You can adjust the position up to 12 3 Release the lever to lock the foot when the image is at the position you want If the projected image is unevenly rectangular...

Page 43: ...to display the Image Shift screen 4 Use the arrow buttons on the remote control to adjust the image position Note You can shift the image diagonally by pressing any pair of adjacent arrow buttons on the remote control 5 Press return to close the Image Shift screen Note The Image Shift setting is retained even if the projector is turned off however you need to readjust the image position if you cha...

Page 44: ...se 2 Press the menu button on the projector remote control 3 Select the Image menu and press Enter 4 Select Aspect and press Enter 5 Select the aspect ratio you want to use for your input signal and press Enter 6 Press the menu button or the return button to exit the menus Parent topic Image Aspect Ratio Related references Image Quality Settings Image Menu Available Image Aspect Ratios You can sel...

Page 45: ... it level If you place the projector at an angle to the screen or tilted up or down or off to the side you may need to correct the image shape for the best display quality When you turn on automatic keystone correction in your projector s Settings menu your projector automatically corrects vertical keystone effects when you reposition the projector Correcting Image Shape with H V Keystone Correcti...

Page 46: ... correction with other image shape correction methods 1 Turn on the projector and display an image 2 Press the keystone button on the projector remote control 3 Use the arrow buttons on the projector remote control to select between vertical and horizontal keystone correction and to adjust the image shape as necessary V Keystone H Keystone ...

Page 47: ...ize of an image that is unevenly rectangular on all sides 1 Turn on the projector and display an image 2 Press the menu button 3 Select the Settings Installation menu and press Enter 4 Select the Keystone setting and press Enter 5 Select the Quick Corner setting and press Enter Note You may see a confirmation screen Select Yes and press Enter again Note You can also press the keystone button on th...

Page 48: ...er to return to the area selection screen Note If one of the directional arrows on the screen turns gray you cannot adjust the shape any further in that direction 8 When you are finished press the return button Parent topic Image Shape Related references Projector Feature Settings Settings Menu Focusing the Image Using the Focus Lever You can adjust the sharpness of the projected image using the f...

Page 49: ...asic Projector Features Related references Projector Feature Settings Settings Menu Displaying a Test Pattern You can display a test pattern to adjust the projected image without connecting a computer or video device Note Some menu options may be unavailable when displaying a test pattern and you may need to project from a connected device to change these settings 1 Turn on the projector 2 Press t...

Page 50: ...ge for your viewing environment Note You can also change the Color Mode in the projector s Image menu 1 Turn on the projector and switch to the image source you want to use 2 Press the color mode button on the remote control to change the Color Mode The image appearance changes and the name of the Color Mode appears briefly on the screen 3 To cycle through all the available Color Modes for your in...

Page 51: ...t and dark areas of the image Scene Adaptive Gamma Adjusts the coloring according to the scene to present a more vivid image Larger numbers increase contrast Note The Brightness setting does not affect lamp brightness To change the lamp brightness adjust the Image Light Output setting 6 To adjust the intensity of the image colors select Color and adjust the following settings Color Saturation Adju...

Page 52: ... projector using the Google Home app You may also need to link streaming apps to your Google account For detailed instructions go to your device s support page Parent topic Using Basic Projector Features Using Your Projector as a Chromecast The streaming media player has Chromecast built in allowing you to cast content from Chromecast enabled apps 1 Connect your device or computer to the same wire...

Page 53: ...ut source 1 Turn on the projector and start a presentation that includes audio 2 To raise or lower the volume press the volume up or volume down button on the projector remote control 3 To set the volume to a specific level for an input source use the projector menus Parent topic Using Basic Projector Features ...

Page 54: ...n features of devices connected to the projector s HDMI port Note The connected device and HDMI cable must meet the HDMI CEC standard The device must also be configured see the documentation that came with the device All devices or functions may not operate properly 1 Press the menu button on the projector remote control 2 Press the arrow buttons to select the Settings menu and press Enter 3 Selec...

Page 55: ...jector is turned on or select Device PJ or Bidirectional to turn the projector on when the linked device is turned on Power Off Link select whether linked devices are turned off when the projector is turned off 9 Press the menu button to exit the menu or the return button to return to the previous screen Parent topic Adjusting Projector Features Related references Solutions to HDMI Link Problems S...

Page 56: ...it on the screen 1 Press the button on the remote control You see a crosshair on the screen indicating the center of the zoom area 2 Use the following buttons on the remote control to adjust the zoomed image Use the arrow buttons to position the crosshair in the image area you want to zoom into Press the button repeatedly to zoom into the image area enlarging it as necessary Press and hold the but...

Page 57: ...projector without first entering a password User s Logo Protect prevents anyone from changing the custom screen the projector can display when it turns on or when you use the A V Mute feature The presence of the custom screen discourages theft by identifying the projector s owner Setting a Password Selecting Password Security Types Entering a Password to Use the Projector Saving a User s Logo Imag...

Page 58: ... return to the menu 7 Make a note of the password and keep it in a safe place in case you forget it Parent topic Password Security Types Selecting Password Security Types After setting a password you see the Password Protect menu Select the password security types you want to use If you do not see this menu hold down the Freeze button on the remote control for five seconds until the menu appears 1...

Page 59: ... by pressing the arrow and Enter buttons To select numbers from 5 to 9 press the menu button 2 If the password is incorrect the following may happen You see a wrong password message and a prompt to try again Enter the correct password to proceed If you have forgotten the password make note of the Request Code xxxxx number that appears on the screen and contact Epson Support If you enter an incorre...

Page 60: ...re saving a new User s Logo Note When you copy the menu settings from one projector to another using the batch setup feature the user logo is also copied Do not include any information in the user logo that you do not want to share between multiple projectors 1 Display the image you want to project as the User s Logo 2 Press the menu button and select the Settings Display User s Logo Start Setting...

Page 61: ...ages 1 Display the image you want to project as the User Pattern from a connected computer or video source 2 Press the menu button and select the Settings Installation Pattern User Pattern setting You see a prompt asking if you want to use the displayed image as a User Pattern Note When you select User Pattern adjustments such as Keystone Zoom or Aspect are temporarily canceled 3 Select Yes and th...

Page 62: ...ect menu settings for your projector you can transfer them to another projector of the same model Note Copy the projector s settings before you adjust the projected image using the projector s image adjustment settings Any saved User s Logo setting on the projector will transfer to the other projector Caution If the copy process fails due to a power failure communication error or for any other rea...

Page 63: ...e flash drive into the USB A port Note Connect the flash drive directly to the projector Do not use a hub or your settings may not be saved correctly 3 Press and hold the return button on the remote control as you connect the power cord to the projector 4 When the status light turns on release the return button The light flashes to indicate that settings are transferring to the flash drive When th...

Page 64: ... not use a hub or your settings may not be saved correctly 3 Press and hold the menu button on the remote control as you connect the power cord to the projector 4 When the status light turns on release the menu button The light flashes to indicate that settings are transferring to the projector When the light stops flashing it turns blue and the projector enters standby mode Caution Do not unplug ...

Page 65: ...e to your computer 7 Once the file has copied do one of the following Windows Open the My Computer Computer Windows Explorer or File Explorer utility Right click the name of your projector listed as a removable disk and select Eject Mac Drag the removable disk icon for your projector from the desktop into the trash The projector turns off when you disconnect the USB cable Parent topic Copying Menu...

Page 66: ...data bin file from your computer to the removable disk Note Do not copy any other files to the removable disk 7 Once the file has copied do one of the following Windows Open the My Computer Computer Windows Explorer or File Explorer utility Right click the name of your projector listed as a removable disk and select Eject Mac Drag the removable disk icon for your projector from the desktop into th...

Page 67: ...t Menu Using the Projector s Menus You can use the projector s menus to adjust the settings that control how your projector works The projector displays the menus on the screen 1 Press the menu button on the projector remote control You see a screen like this 2 Press the up or down arrow button to move through the menus listed on the left The settings for each menu are displayed on the right Note ...

Page 68: ...he menu or the return button to return to the previous screen Parent topic Adjusting the Menu Settings Image Quality Settings Image Menu Settings on the Image menu let you adjust the quality of your image for the input source you are currently using The available settings depend on the currently selected input source Setting Options Description Light Output High Low ECO Adjusts lamp brightness Col...

Page 69: ...color intensity of the image Tint adjusts the balance of green to magenta tones in the image White Balance adjusts colors in detail Color Temp sets the color temperature according to the selected color mode lower values tint the image red and higher values tint the image blue Customized adjusts the individual RGB components of the offset and gain Sharpness Adjusts the sharpness or softness of imag...

Page 70: ... Resets all Image menu settings to their defaults Note The Brightness setting does not affect lamp brightness To change the lamp brightness adjust the Light Output setting Parent topic Adjusting the Menu Settings Related references Available Color Modes Available Image Aspect Ratios Projector Feature Settings Settings Menu Options on the Settings menu let you customize various projector features S...

Page 71: ...orrect horizontal and vertical sides Quick Corner select to correct image shape and alignment using an on screen display Zoom Adjusts the image size Image Shift Shifts the image position horizontally and vertically This feature is not available if the Zoom option is set to the widest setting Projection Selects the way the projector faces the screen ...

Page 72: ...tures a projected screen and saves it as a pattern for display Test Pattern displays a test pattern to assist in focusing and zooming the image and correcting image shape press the return button to cancel pattern display Display Messages Select On to display messages for color mode name aspect ratio or high temperature warning Startup Screen Select On to display Epson logo at startup User s Logo C...

Page 73: ...table below Language Various languages Sets the language for the projector menus and messages Reset Settings Resets all settings in the Settings menu except for the following Zoom Image Shift Projection Audio Out Device Power On Link Power Off Link High Altitude Mode Language Operation settings ...

Page 74: ... the connected device PJ Device automatically turns on the connected device when you turn on the projector Power Off Link controls if the connected device is turned off or not when you turn off the projector Sleep Mode Select On to place the projector in standby mode after a certain interval of inactivity Sleep Mode Timer Sets the sleep mode interval between 1 and 30 minutes A V Mute Timer Select ...

Page 75: ...orarily Selecting the Language for the Projector Menus Operating Connected Devices Using the HDMI Link Features Projector Information Display Info Menu You can display information about the projector and input sources by viewing the Info menu However you cannot change any settings in the menu Select Projector Info to display the settings described below Select Version to display the projector s fi...

Page 76: ...be needed by a service technician Serial Number Displays the projector s serial number Parent topic Adjusting the Menu Settings Projector Reset Options Reset Menu You can reset most of the projector settings to their default values using the Reset menu Setting Description Reset All Config Resets most of the projector settings to their defaults except the Zoom Image Shift and Language settings Pare...

Page 77: ... authorized Epson servicer Warning Before cleaning any part of the projector turn it off and unplug the power cord Never open any cover on the projector except as specifically explained in this manual Dangerous electrical voltages in the projector can injure you severely Warning Do not try to service this product yourself except as specifically explained in this manual Refer all other servicing to...

Page 78: ...n or damage to the lens surface Parent topic Projector Maintenance Related tasks Turning Off the Projector Cleaning the Projector Case Before cleaning the projector case turn off the projector and unplug the power cord To remove dust or dirt use a soft dry lint free cloth To remove stubborn dirt use a soft cloth moistened with water and mild soap Do not spray liquid directly on the projector Cauti...

Page 79: ...s or other sensitive areas Parent topic Projector Maintenance Related tasks Turning Off the Projector Replacing the Remote Control Batteries The remote control uses two AAA manganese or alkaline batteries Replace the batteries as soon as they run out Caution Use only the type of batteries specified in this manual Do not install batteries of different types or mix new and old batteries ...

Page 80: ... If it gets on your hands wash them immediately to avoid injury 3 Insert the batteries with the and ends facing as shown Warning Make sure the batteries are inserted in the correct positions If the batteries are not inserted correctly they could explode or leak causing a fire injury or damage to the product 4 Replace the battery cover and slide it up until it clicks into place ...

Page 81: ...he projector 2 Turn off the projector 3 Make sure the status indicator is not lit then unplug the power cord 4 Do one of the following When transporting the projector a long distance or as checked luggage pack it in a firm box with cushioning around it and mark the box Fragile When shipping the projector for repairs place it in its original packing materials if possible or use equivalent materials...

Page 82: ...rojector is Displayed Where to Get Help U S and Canada Where to Get Help Latin America Projection Problem Tips If the projector is not working properly try turning it off and unplugging it Then plug it back in and turn it on If this does not solve the problem check the following The lights on the projector may indicate what the problem is The solutions in this manual can help you solve many proble...

Page 83: ...e Normal operation Flashing blue The projector is warming up shutting down or initializing the projector The remote control may not function if the status indicator is flashing blue Off The projector is in standby or sleep mode When you press the power button on the projector or remote projection begins Make sure that the vents are not clogged with dust or obstructed by nearby objects If the probl...

Page 84: ...sor has a problem An internal projector error has occurred Power error Ballast Turn the projector off unplug it and contact Epson for help Note If the light displays a pattern not listed in the tables above turn the projector off unplug it and contact Epson for help Parent topic Solving Problems Related references Projector Environmental Specifications Where to Get Help U S and Canada Where to Get...

Page 85: ...efective Try another power cord If that doesn t work disconnect the cord and contact Epson The cooling fans may run in standby status depending on the projector settings Also when the projector wakes from standby status the fans may cause an unexpected noise This is not a malfunction HDMI Link settings on connected devices could power on or power off your projector Adjust the settings on connected...

Page 86: ...ol Operation Problems Related references Remote Control Operation Where to Get Help U S and Canada Where to Get Help Latin America Projector Light Status Projector Parts Remote Control Related tasks Replacing the Remote Control Batteries Pairing the Remote Control Solving Image or Sound Problems Check the solutions in these sections if you have any problems with projected images or sound Solutions...

Page 87: ...lay button to start a video if necessary Make sure the connected device meets the HDMI CEC standard See the documentation supplied with the device for more information If necessary set the CEC function for the connected device again and restart the device Turn off the projector and the connected streaming device or video source and then turn them back on Turn off the projector and the connected st...

Page 88: ...the projector Check that the source device is not sending a signal that has too high a bandwidth for the cable or the projector Click the link below to see the supported video display formats Displaying From a PC Laptop Displaying From a Mac Laptop Parent topic Solving Image or Sound Problems Related references Projector Reset Options Reset Menu Supported Video Display Formats Displaying From a PC...

Page 89: ...ent tab 3 Select the Mirror Displays checkbox Parent topic Solutions When No Signal Message Appears Solutions When the Image is Not Rectangular If the projected image is not evenly rectangular try the following solutions Place the projector directly in front of the center of the screen facing it squarely if possible Adjust the image shape using the keystone settings in the projector s menu Parent ...

Page 90: ... the following solutions Select Image Aspect Ratio and set it to Auto If you zoomed into or out of the image using the and buttons press the return button until the projector returns to a full display Check your computer display settings to disable dual display and set the resolution within the projector s limits See your computer manual for details Check the resolution assigned to your presentati...

Page 91: ...t topic Solving Image or Sound Problems Related references Supported Video Display Formats Related tasks Adjusting Picture Quality in Detail Solutions When the Image is Flickering If the projected screen flickers try the following solutions If the screen flickers only when a video signal is input try replacing the cable connecting the projector and video device If Light Output is set to Low Eco ch...

Page 92: ...d Problems Related references Image Quality Settings Image Menu Available Color Modes Related tasks Adjusting Picture Quality in Detail Changing the Color Mode Solutions When the Image is Upside Down If the projected image is upside down try the following solutions Select the correct projection mode Parent topic Solving Image or Sound Problems Related tasks Changing the Projection Mode Using the M...

Page 93: ...remote control try the following solutions Make sure the streaming device is securely connected to the projector s HDMI extension cable and USB power cable Make sure the streaming device is connected to Wi Fi You need an Internet connection to view online streaming content Make sure the projector remote control is paired to the streaming device Make sure you are using the projector remote control ...

Page 94: ...not meet the HDMI CEC standards Connect a different device Make sure the connected devices are turned on and in standby status See the documentation supplied with the device for more information If you connected a new device or changed any connections make sure the CEC function is set for the connected device You may need to restart the device Parent topic Solving Problems Related references Proje...

Page 95: ...ou can download utilities and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative To use the Epson PrivateLine Support service call 800 637 7661 This service is available for the duration of your warranty period You may also speak with a projector support specialist by dialing 562 276 4394 U S or 905 709 3839 Canada Support hours ...

Page 96: ...s Internet Support Visit Epson s support website at latin epson com support and select your product for solutions to common problems with your projector You can download utilities and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call for support please have the following information ready Product name Product ser...

Page 97: ...r cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone Note Toll or long distance charges may apply If your country does not appear on the list contact the sales office in the nearest country Purchase Supplies and Accessories You can purchase optional accessories and replacement parts from an Epson auth...

Page 98: ...eral Projector Specifications Type of display Poly silicon TFT active matrix Resolution 1920 1080 pixels Full HD Lens F 1 44 Focal length 16 4 mm Color reproduction Up to 16 77 billion colors Brightness High light source mode White light output 3000 lumens ISO 21118 standard Color light output 3000 lumens Note Color brightness color light output and white brightness white light output will vary de...

Page 99: ...ch setup USB Type B port compatibility One USB 2 0 compliant port for service Parent topic Technical Specifications Projector Lamp Specifications Type UHE Ultra High Efficiency Power consumption 188 W Lamp life High Power Consumption mode Up to about 6000 hours ECO Power Consumption mode Up to about 12000 hours Note Turn off this product when not in use to prolong the life of the projector Lamp li...

Page 100: ... 211 mm Weight Approx 5 7 lb 2 6 kg Parent topic Technical Specifications Projector Electrical Specifications Rated frequency 50 60 Hz Power supply 100 to 240 V AC 10 2 9 1 3 A Power consumption 100 to 120 V Operating High Power Consumption mode 284 W ECO Power Consumption mode 223 W Standby 0 5 W Power consumption 220 to 240 V Operating High Power Consumption mode 270 W ECO Power Consumption mode...

Page 101: ...densing Operating 20 to 80 Storage 10 to 90 Operating altitude Up to 10000 feet 3048 m Parent topic Technical Specifications Streaming Device Specifications Power supply 5V 2A Dimensions Length 3 7 inches 94 1 mm Width 1 2 inches 30 1 mm Depth 0 47 inch 12 mm Weight 1 ounce 28 g Temperature no condensation Operating 32 to 113 F 0 to 45 C Storage 4 to 158 F 20 to 70 C Humidity 20 to 80 HDMI version...

Page 102: ...s Version Bluetooth Ver 5 0 Output Class 2 Communication distance Approximately 32 8 ft 10 m Supported profiles A2DP AVRCP Content protection N A Frequency used 2 4 GHz band Supported codecs SBC Parent topic Streaming Device Specifications Projector Safety and Approvals Specifications United States FCC Part 15B Class B DoC UL62368 1 2nd edition cTUVus Mark Canada ICES 003 Class B CSA C22 2 No 6236...

Page 103: ...computer or video card manual for details The table here lists the compatible refresh rate and resolution for each compatible video display format Display format Refresh rate in Hz Resolution in pixels HDMI Input Signals VGA 60 640 480 SVGA 60 800 600 XGA 60 1024 768 WXGA 60 1280 800 60 1366 768 WXGA 60 1440 900 WXGA 60 1600 900 SXGA 60 1280 960 60 1280 1024 SXGA 60 1400 1050 WSXGA 60 1680 1050 UX...

Page 104: ...104 Parent topic Technical Specifications ...

Page 105: ...ant Safety Information Caution Never look into the projector lens when the light source is on This can damage your eyes and is especially dangerous for children Before cleaning any part of the projector turn it off and unplug the power cord Never open any cover on the projector except as specifically explained in this manual Dangerous electrical voltages in the projector can injure you severely Ex...

Page 106: ...es When using the projector outdoors at night be careful not to trip over any extension power cords you are using Otherwise the projector could fall or topple causing an accident and injury When installing the projector in a high position take measures to prevent it from falling by using wires to ensure safety in an emergency such as an earthquake and to prevent accidents If the projector is not i...

Page 107: ...in a closed in cabinet unless proper ventilation is provided Never allow objects of any kind to enter any openings in the projector Do not leave objects especially flammable objects near the projector Never spill liquid of any kind into the projector You may need to clean the air vents A clogged air vent can block ventilation needed to cool the projector Do not use canned air or the gases may leav...

Page 108: ... not store the projector outside of the required temperature range of 14 to 140 F 10 to 60 C or in direct sunlight for long periods of time Doing so may cause damage to the case Do not place anything that can become warped or damaged by heat near the exhaust vents Do not bring your hands or face close to the vents while projection is in progress Do not bring your face close to the projector while ...

Page 109: ...yes or mouth Note The lamp s in this product contain mercury Please consult your state and local regulations regarding disposal or recycling Do not put in the trash Restriction of Use Parent topic Notices Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive disaster prevention devic...

Page 110: ...source do not stare into the beam RG2 IEC EN 62471 5 2015 Parent topic Notices List of Safety Symbols The following table lists the meaning of the safety symbols labeled on the equipment No Symbol Approved Standards Description 1 IEC60417 No 5007 ON power To indicate connection to the mains ...

Page 111: ...n when using the product 5 IEC60417 No 5041 Caution hot surface To indicate that the marked item can be hot and should not be touched without taking care 6 IEC60417 No 6042 ISO3864 B3 6 Caution risk of electric shock To identify equipment that has risk of electric shock 7 IEC60417 No 5957 For indoor use only To identify electrical equipment designed primarily for indoor use 8 IEC60417 No 5926 Pola...

Page 112: ...f the cell s inside the battery holder 12 Positioning of cell To identify the battery holder itself and to identify the positioning of the cell s inside the battery holder 13 IEC60417 No 5019 Protective earth To identify any terminal which is intended for connection to an external conductor for protection against electric shock in case of a fault or the terminal of a protective earth electrode 14 ...

Page 113: ...ISO 3864 General prohibition To identify actions or operations that are prohibited 19 ISO 3864 Contact prohibition To indicate injury that could occur due to touching a specific part of the equipment 20 Never look into the optical lens while the projector is on 21 To indicate that the marked item don t place anything on projector 22 ISO3864 IEC60825 1 Caution laser radiation To indicate the equipm...

Page 114: ...17 No 6043 Caution sharp corners To indicate that you must not touch sharp corners 28 To indicate that looking into the lens while projecting is prohibited 29 ISO7010 No W027 ISO3864 Warning optical radiation UV visible light IR etc To indicate that you must be careful not to injure your eyes or skin when in the vicinity of optical radiation 30 IEC60417 No 5109 Not to be used in residential areas ...

Page 115: ... must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio ...

Page 116: ...frequency RF Exposure rules This equipment should be installed and operated with a distance of at least 7 9 inches 20 cm between the radiator and your body except for the Bluetooth remote controller model WH 5674 or WH 5674B Parent topic Notices Binding Arbitration and Class Waiver 1 DISPUTES BINDING INDIVIDUAL ARBITRATION AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1 1 Disputes The terms o...

Page 117: ...Notice of the Dispute shall include the sender s name address and contact information the facts giving rise to the Dispute and the relief requested the Dispute Notice Following receipt of the Dispute Notice Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration 1 4 Small Claims Court Notwithstanding the foregoing you may bring an individual action in the smal...

Page 118: ...residence or in Orange County California at your option a Initiation of Arbitration Proceeding If either you or Epson decides to arbitrate a Dispute both parties agree to the following procedure i Write a Demand for Arbitration The demand must include a description of the Dispute and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at http www jamsadr co...

Page 119: ...edure set forth above all other terms shall continue to apply including the requirement to provide notice prior to litigation 1 8 Amendments to Section 1 Notwithstanding any provision in this Agreement to the contrary you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Ag...

Page 120: ...the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser ...

Page 121: ... product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2022 Epson America Inc 9 22 CPD 62252 Parent topic Copyright Notice ...

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